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A fantastic opportunity has arisen for a Virtual Casework Coordinator to join the Casework and Community Engagement Team at SSAFA, the Armed Forces charity.
About the role
You will be responsible for the efficient daily operations of the Virtual Casework Office. You will be working collaboratively with SSAFA colleagues and volunteers across all Regional Offices to ensure SSAFA beneficiaries receive a consistent, timely, and high-quality service.
You will be responsible for providing specialist administrative support, working closely with SSAFA Regional Offices, this will include supporting the volunteer network including our highly trained caseworkers, particularly with completion of cases.
This role will be key in supporting regions transitioning to our new digital platform, stepping in where extra help is needed.
About the team
The team operates within a "virtual" office and will assist in the rollout of the Network Delivery Project (NDP) across all regions. The successful candidate will join a support team that includes two virtual casework coordinators, under the guidance of the Virtual Casework Manager.
All team members are homebased.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: Midnight on Sunday 22 March 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: TBC
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Regional Operations Manager
Location: North of England (flexible – with travel across delivery areas)
Reports to: Chief Operating Officer
Contract Type: 2 years fixed term contract, Full-Time
Salary: £40,000 pa
Start Date: March / April 2026
Role Purpose
The Regional Operations Manager will be responsible for the effective day-to-day delivery of The Skill Mill programmes, ensuring seamless coordination between The Skill Mill Supervisors, local Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. The role will focus on operational excellence, stakeholder engagement, and the smooth running of activities that contribute to The Skill Mill’s social impact.
Key Responsibilities:
Operational Coordination
- Oversee and support The Skill Mill Supervisors to ensure the delivery of high-quality, safe, and impactful work programmes.
- Act as the central point of contact between Supervisors, Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager.
- Monitor daily operations and resolve any operational challenges quickly and effectively.
- Ensure all work complies with organisational policies, procedures, and health & safety regulations.
Stakeholder Engagement & Relationship Management:
- Build strong, collaborative relationships with local Youth Justice Services and Pathways Advisors to support young people’s progression.
- Work closely with the Commercial Sales Manager to align operational delivery with commercial project requirements and client expectations.
- Represent The Skill Mill at operational and partnership meetings.
Performance Monitoring & Reporting:
- Track and monitor project progress, ensuring that targets for social outcomes and commercial delivery are met.
- Prepare and present operational performance reports to the Senior Management Team.
- Implement systems to measure quality, efficiency, and impact.
Team Support & Development
- Support and mentor Supervisors to maintain high standards of practice and delivery.
- Identify training needs and facilitate professional development opportunities.
- Foster a positive, collaborative, and accountable team culture.
Person Specification:
Essential
- Experience in operational or project management, ideally in a social enterprise, youth justice, or community development setting.
- Strong interpersonal and relationship-building skills.
- Proven ability to coordinate multiple stakeholders and workstreams.
- Excellent organisational skills with the ability to prioritise and work under pressure.
- Knowledge of safeguarding, youth justice, and/or working with vulnerable young people.
- Competent IT skills, including Microsoft Office and project management tools.
- Commitment to The Skill Mill’s mission and values.
Desirable
- Experience managing commercial contracts or community-based service delivery.
- Understanding of outcomes-based commissioning.
- Health & Safety qualification or equivalent experience.
Key Relationships
- The Skill Mill Supervisors
- Youth Justice Services
- Pathways Advisors
- Commercial Sales Manager
- Senior Management Team
- External partners and clients
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Regional Operations Manager
Location: Midlands (flexible – with travel across delivery areas)
Reports to: Chief Operating Officer
Contract Type: 2 years fixed term contract, Full-Time
Salary: £40,000 pa
Start Date: March / April 2026
Role Purpose
The Regional Operations Manager will be responsible for the effective day-to-day delivery of The Skill Mill programmes, ensuring seamless coordination between The Skill Mill Supervisors, local Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. The role will focus on operational excellence, stakeholder engagement, and the smooth running of activities that contribute to The Skill Mill’s social impact.
Key Responsibilities:
Operational Coordination
- Oversee and support The Skill Mill Supervisors to ensure the delivery of high-quality, safe, and impactful work programmes.
- Act as the central point of contact between Supervisors, Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager.
- Monitor daily operations and resolve any operational challenges quickly and effectively.
- Ensure all work complies with organisational policies, procedures, and health & safety regulations.
Stakeholder Engagement & Relationship Management:
- Build strong, collaborative relationships with local Youth Justice Services and Pathways Advisors to support young people’s progression.
- Work closely with the Commercial Sales Manager to align operational delivery with commercial project requirements and client expectations.
- Represent The Skill Mill at operational and partnership meetings.
Performance Monitoring & Reporting:
- Track and monitor project progress, ensuring that targets for social outcomes and commercial delivery are met.
- Prepare and present operational performance reports to the Senior Management Team.
- Implement systems to measure quality, efficiency, and impact.
Team Support & Development
- Support and mentor Supervisors to maintain high standards of practice and delivery.
- Identify training needs and facilitate professional development opportunities.
- Foster a positive, collaborative, and accountable team culture.
Person Specification:
Essential
- Experience in operational or project management, ideally in a social enterprise, youth justice, or community development setting.
- Strong interpersonal and relationship-building skills.
- Proven ability to coordinate multiple stakeholders and workstreams.
- Excellent organisational skills with the ability to prioritise and work under pressure.
- Knowledge of safeguarding, youth justice, and/or working with vulnerable young people.
- Competent IT skills, including Microsoft Office and project management tools.
- Commitment to The Skill Mill’s mission and values.
Desirable
- Experience managing commercial contracts or community-based service delivery.
- Understanding of outcomes-based commissioning.
- Health & Safety qualification or equivalent experience.
Key Relationships
- The Skill Mill Supervisors
- Youth Justice Services
- Pathways Advisors
- Commercial Sales Manager
- Senior Management Team
- External partners and clients
About The Skill Mill:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
The Skill Mill is an innovative social enterprise dedicated to transforming lives and communities. We provide employment opportunities for young people with criminal convictions, equipping them with skills and experience through delivering high-quality environmental services, such as grounds maintenance, horticulture, and flood prevention. Our mission is to reduce reoffending, enhance employability, and create sustainable social and environmental impact.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Chief Operating Officer (COO)
Organisation: The Skill Mill
Location: Remote, with expectations to travel to Gateshead and occasional travel to other UK locations
Salary: £45,000 pa
Contract Type: 2 years fixed term contract, Full-Time
Reporting to: Chief Executive Officer (CEO)
Job Purpose:
The Chief Operating Officer (COO) will play a pivotal role in driving the operational success of The Skill Mill. Working closely with the CEO, the COO will oversee day-to-day operations through line-management of the 3 regional Operations Managers, will ensure the delivery of exceptional services, and will support the growth of our social enterprise model across the UK and beyond. This is a strategic leadership position, requiring a dynamic individual with a passion for social impact, operational excellence, and business development.
Key Responsibilities:
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Operational Leadership: Oversee all operational functions, including service delivery, project management, and workforce coordination, ensuring high standards and client satisfaction.
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Strategic Growth: Collaborate with the CEO to develop and implement expansion plans, identifying new partnerships, contracts, and opportunities to scale The Skill Mill’s impact, ensuring operational readiness and quality as the organisation scales.
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Team Management: Lead, motivate, and develop The Skill Mill’s operational delivery teams (see attached structure chart), including the Operations Managers, the Pathway Advisors, and the Supervisors, fostering a culture of inclusion, accountability, and continuous improvement. Lead workforce planning, staff development and wellbeing to ensure a sustainable, motivated and resilient workforce.
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Financial Oversight: Work with the finance team to manage budgets, monitor performance against targets, and ensure cost-effective operations while maintaining quality.
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Governance: Supporting organisation and partnership governance by contributing to papers, risk registers and performance reports, engaging in solution-focused discussion at relevant forums, and ensuring feedback loops with operational delivery teams.
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Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including local authorities, commercial clients, criminal justice partners, and community organisations.
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Compliance and Risk Management: Ensure all activities comply with legal, regulatory, and health and safety standards, mitigating risks effectively and escalating through appropriate organisational and legal pathways where necessary.
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Safeguarding: Act as senior lead and an initial escalation point for safeguarding, ensuring robust policies, training, reporting and continuous improvement.
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Impact:
- Measurement: Monitor and report on social and environmental outcomes, ensuring alignment with The Skill Mill’s mission and funding requirements.
- Performance: Work alongside partners, including Social Outcomes, evaluation and funding partners to drive performance in line with key success milestones, and engage in collaborative problem-solving to improve the offer and overcome challenges.
- Quality Assurance: Contribute to organisational quality assurance processes by providing operational insight to support effective monitoring and review. Facilitate and support quality assurance audits, reviews and continuous improvement practices across operational delivery, working closely with operational delivery teams and relevant partners to ensure learning is embedded and service standards are consistently met.
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Innovation: Drive operational efficiencies and explore innovative approaches to service delivery and trainee support.
Person Specification:
Experience:
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An understanding of, and sensitivity to, working with vulnerable or disadvantaged groups.
Skills and Abilities:
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A values-led approach to strategy, with the ability to balance social impact, quality, and financial sustainability in strategic and operational decision-making.
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Exceptional leadership and people management skills, with a collaborative and empowering approach.
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Confident in using insights from performance data and information to drive continuous improvement
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A clear, confident and inclusive communication style, with the ability to engage, motivate and align within the organisation and externally
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A collaborative approach to partnership working, with the ability to navigate differing priorities and build trusted relationships across sectors/ stakeholders.
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Proficiency in working with digital tools that support operational efficiency (e.g., CRMs, project management software, Microsoft Office/Google Suite)
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Ability to translate organisational strategy into actionable operational plans
Personal Attributes:
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Passionate about social justice, youth development, and environmental sustainability
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Resilient, adaptable, and solution-focused, with a hands-on approach to problem-solving.
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Commitment to The Skill Mill’s values of opportunity, integrity, and excellence.
What We Offer:
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The chance to make a tangible difference in the lives of young people and the environment.
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A supportive and purpose-driven work environment.
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Opportunities for professional growth as part of a growing social enterprise.
Essential Requirements:
Experience:
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Proven senior leadership experience in managing operations, ideally within criminal justice or a social enterprise, charity, or environmental services sector.
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Demonstrable ability to lead and manage complex operational delivery in multiple geographical areas, ensuring quality and consistency across teams.
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Demonstrable success in growing an organisation or enhancing service delivery, including securing contracts and partnerships.
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Experience managing diverse teams in a hybrid work environment
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Experience of working effectively with external partners, including commissioners, criminal justice agencies and/or commercial organisations.
Skills and Abilities:
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Analytical mindset with experience in budgeting, performance monitoring, and process improvement.
Qualifications and Certifications:
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A relevant degree or equivalent professional qualification (e.g., business management, operations, or social enterprise leadership) is preferred but not essential.
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Enhanced DBS check is required.
About The Skill Mill:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
The Skill Mill is an innovative social enterprise dedicated to transforming lives and communities. We provide employment opportunities for young people with criminal convictions, equipping them with skills and experience through delivering high-quality environmental services, such as grounds maintenance, horticulture, and flood prevention. Our mission is to reduce reoffending, enhance employability, and create sustainable social and environmental impact.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counselors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and over a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
We recently expanded our impact with Unifrog for primary schools. By bringing our platform to younger learners, we’re supporting schools in delivering a comprehensive careers and PSHE curriculum from Reception through to Year 6. Our mission is to start early; breaking down barriers, challenging stereotypes, and ensuring every child, regardless of background, believes that every future pathway is within their reach.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page).
What you’ll do
Joining our small, high-energy team, you’ll play a key role growing our newest partner base and supporting primary school partners to make the most of the Unifrog platform and resources. Excellent customer service is at the heart of what we do, and you’ll make sure that all interactions with Unifrog are positive and successful.
Your key responsibilities:
Sell Unifrog subscriptions to primary schools
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Design and deliver impactful prospecting campaigns and marketing collateral aimed at engaging potential new partners, tracking campaign performance and continually improving your approach to secure demonstrations and drive partnership growth.
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Meet with potential partners on video calls (and sometimes in-person). Understand their priorities, demonstrate the Unifrog platform and resources, and secure their subscription.
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Identify and attend conferences and events to promote Unifrog to primary school audiences, while networking and cultivating relationships for future partnership opportunities.
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Develop a sound awareness of Careers Education, Information, Advice and Guidance (CEIAG) and the PSHE Association Framework within the UK. You’ll need this to confidently navigate conversations with relevant contacts at primary schools.
Support primary school partners to make the most of Unifrog
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Set up new partner schools for success. Help them to embed Unifrog across their staff, student and parent community. You’ll deliver an initial staff training session then provide ad-hoc support.
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Proactively work to foster a sense of community amongst our primary school partners and think of ways to promote the sharing and embedding of Unifrog best practice between partners.
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Achieve sky-high resubscription rates by securing partner renewals when their subscriptions come to an end.
What we’re looking for
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Resilient, and motivated to exceed targets
Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.
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Sales experience
You’ll be responsible for meeting sales targets so sales experience is desirable but not essential.
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Strong communication skills
You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator.
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Strategic and innovative
You’ll be strategic in your approach to driving growth within the newest team at Unifrog and be innovative and creative in your solutions to any barriers along the way.
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Personable, with a track record of excellent relationship management
At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner schools.
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Sector insight
You will be working with schools that have different contexts and priorities; you’ll need to be quick to understand how we can support them.
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Attention to detail
It’s important you have the skills and discipline to carefully check your communications to schools, your prospects and contacts in your network.
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Proactive attitude and willingness to get stuck in
You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.
You will be one of two members of our newest team at Unifrog, with the opportunity to be at the forefront of building an exciting and impactful offering for primary schools across the UK. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.
Working together
You’ll work alongside one other Primary Schools Partnership Manager and be line managed by our Partnerships Director (UK schools and Employers). You will also have daily contact with the wider Unifrog team, including our Marketing, Content and Finance teams.
Key benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
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Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£39,047 per annum (Grade B), plus:
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Unlimited commission, OTE of £50,000.
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Bonuses linked to strong performance against KPIs.
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Full-time
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday – some days you may need to start earlier but you can finish earlier as a result.
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The role is remote (or hybrid for candidates in London or Edinburgh).
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Start date: as soon as possible (but not later than w/c 22nd June).
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We can only consider candidates who have the right to work in the UK.
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To discuss reasonable adjustments or any details about the role before applying, please contact our Recruitment Lead (details on our jobs page).
Application process
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Deadline: 10:00am (BST) on Wednesday 1st April 2026.
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Stage 1: Application form (~1 hour)
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
i) With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii) A school we are hoping to partner with have concerns about the budget available for Unifrog. What would be your approach to securing a partnership with them for this academic year? (250 words)
iii) Tell us about a time when you had to manage conflicting priorities whilst meeting targets. What was your approach? (250 words)
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Stage 2: Phone task (15 minutes)
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A short role play task over the phone. We will schedule these tasks throughout the application window so we encourage you to apply early.
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Stage 3: Video call interview (1 hour)
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Short pre-prepared presentation (15 mins)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (45 mins).
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Video call interviews will be held w/c 13th April 2026.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Find more detail and our full policy on AI in applications here.
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
The Operations & Administrative Officer will play a key role in supporting the effective running and growth of the charity. This is a varied, hands-on role involving operational support, fundraising, event organisation, project support and office administration. The postholder will work closely with and under the direction of the CEO.
Organisational Support
a. Provide administrative and operational support to the CEO, including preparation of reports, documents, and presentations.
b. Assist with data collection, monitoring, and reporting.
c. Support planning, coordination, and follow-up of meetings, including action tracking.
d. Research potential funding opportunities, including grants, trusts, foundations, and public funding.
e. Support the preparation and submission of funding applications and supporting documentation.
f. Assist with funder reporting, monitoring outcomes, and maintaining funding records.
g. Contribute to the development of fundraising strategies and income-generation activity.
Projects & Programme Support
a. Assist with the development and delivery of projects and programmes.
b. Support project planning, including budgets, timelines, and delivery plans.
c. Help monitor project progress and outcomes against agreed objectives.
d. Liaise with partners, suppliers, and stakeholders as required.
Events & Engagement
a. Support the planning, organisation, and delivery of charity events and activities.
b. Assist with event logistics, promotion, and coordination.
c. Support post-event evaluation and reporting.
Operations & Compliance
a.Support day-to-day operations to ensure smooth and efficient delivery.
b. Maintain records, policies, and procedures.
c. Ensure work is carried out in line with charity policies, funder requirements, and relevant regulations.
Patient Information Forum
a. Administer the PIF Tick process.
General
a. Contribute to the continuous improvement of systems and processes.
b. Carry out any other reasonable duties in line with the role and the needs of the charity.
We use
Microsoft Office Suite
Monday .com
Mail Chimp
Survey Monkey
Wix Website
Hours
Althought the hours are flexible within normal office hours, we would want the postholder to define them in advance, e.g. 3 full days a week or 5 half-days or a mixture, say, 2 full days and 2 half-days.
Person Specification
Essential
o Strong organisational and administrative skills
o Good written and oral communications
o Ability to manage multiple tasks and priorities
o Confident in working both independently and as part of a small team
o Competent user of Microsoft Suite
Desirable
o Experience working or volunteering in a charity or non-profit organisation
o Experience supporting funding applications or fundraising activity
o Experience supporting projects or events
o Experience with Mail Chimp and Monday .com
Applications should be submitted with a CV and a covering letter attached. Please note that applications will not be acknowledged immediately; however, applicants will be informed whether they have been shortlisted. Interviews are expected to take place in early April.
The client requests no contact from agencies or media sales.
Are you a well-rounded, adaptable marketing professional based in South East England, who is passionate about animal welfare?
We’re looking for two Regional Campaign Officers who will be responsible for delivering 360 marketing plans for our rehoming centres in the South East of England to expand local awareness of our brand, drive engagement from local communities and encourage more people to adopt a dog.
What does this role do?
As Regional Campaign Officer, you’ll:
- deliver localised marketing and communications content and material focused on specific rehoming centres in the region. This will include immersing yourself in the local community and creating comms assets such as press releases and social media content,
- support the Regional Marketing Manager to act as a conduit between the rehoming centre and central MarComms teams, aligning plans and activity to ensure that national strategy can be relevant for regional audience,
- represent the MarComms team in the region, cultivating strong relationships with rehoming centre teams, developing a deep understanding of their ways of working and challenges,
- monitor the effectiveness of regional campaigns, applying learnings to future activity.
Please note, this role will be hybrid between home and any of our rehoming centres in the South East of England, including Basildon, Canterbury, Harefield, Shoreham-by-Sea or Salisbury. It will involve significant travel across the region, as well as the need to work from the London office occasionally.
Interviews for this role are provisionally scheduled for 2nd and 3rd April 2026 and will take place on Teams. This role is being offered as a fixed term contact until October 2027.
Could this be you?
To be successful in this role, you’ll need excellent skills across the marketing mix, with the ability to write compelling copy, produce high quality social media content and put together a strong story. You’ll have experience of delivering multi-channel communications campaigns, as well as experience of project management methodologies. You'll be passionate about the work we do, and keen to share our messages with communities in the region. You'll be a self-starter, who is naturally inquisitive and eager to learn more about the valuable work our regional teams do, and the best way to communicate this to their local communities.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key information
Salary: £50,000 – £55,000 depending on experience (plus benefits)
Contract: Full time, 12-month fixed term contract, with potential for extension (part-time considered for the right candidate).
Location: UK based (remote); occasional UK travel for team meetings and events
Reports to: CEO
Closing date: Friday 10 April, 5pm
Right to work in the UK required
About FutureDotNow
FutureDotNow is a charity uniting business to close the UK workforce’s essential digital skills gap. We are the leading authority on workforce essential digital skills, with hundreds of organisations signed up to the Workforce Digital Skills Charter and direct reach to more than 2 million people. Yet over 22 million working-age adults still lack at least some digital basics. Closing that gap requires coordinated, high-quality delivery at scale.
FutureDotNow is bringing focus to the digital upskilling needs of working age adults, raising awareness and bringing specificity to the action required whatever sector or role people might work in. We work with business and government to surface and solve systemic issues and provide scalable solutions every organisation can use.
This new senior role sits at the intersection of marketing, communications and commercial development, owning the propositions, pipelines and channels through which we engage and support businesses. You’ll work closely with our CEO and COO and play a significant role shaping and delivering the organisation’s business model and financial sustainability.
Why this role matters
This is an exciting time for FutureDotNow as we enter a new phase of growth and delivery. We’re a small but mighty organisation with a reputation for making a difference. Our 5-year strategy is called Routes to 20 million for good reason. That’s the number of people of working age in the UK that don’t currently have all the essential digital skills and we are working to reach them at scale through their employers and other routes.
This new role will own and deliver FutureDotNow’s growth programme, increasing membership numbers, expanding Charter signatories and building a stronger, more diverse funding base. Ultimately, it’s all about action designed to increase the number of business helping people build their essential digital skills.
You’ll design and deliver strategies to raise awareness of what we call ‘the hidden middle’ among businesses and organisations in the UK. You’ll help businesses see the relevance, inspire them to want to help people of working age build the digital essentials, sell the benefits of being part of the FutureDotNow coalition and provide them with solutions that make doing that as easy as possible.
Key responsibilities
This role’s primary focus is developing our member value proposition and driving growth in both membership and Workforce Digital Skills Charter signatories.
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Charter & Membership Growth. You will design and execute strategies to significantly grow the number of companies who are signatories to the Workforce Digital Skills Charter and / or FutureDotNow members, alongside strategies that retain and engage the existing community.
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Membership management. You’ll own and manage the membership pipeline end-to-end, from inbound interest through to conversion, onboarding and retention. You will drive self-service into our processes so it’s easy for organisations to see the value and sign up as members and charter signatories, minimising the need for calls and meetings. For some organisations that extra bit of hand holding to get them over the line will be necessary and, in these circumstances, you’ll act as the front face of FutureDotNow.
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Member Value Proposition. You will shape and refine our value proposition to members, bringing the features and benefits to life in new and compelling ways that talk to the needs of business in their language. Effectively, you’ll be responsible for ‘productising’ our bank of reports and other resources into tools and solutions and identifying value that may have been overlooked. As part of this, you’ll maintain and develop the FutureDotNow’s training directory so it’s easy for employers to find high-quality training content that already exists.
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Organisational Maturity Framework Mapping. You’ll lead our work to position the Organisational Maturity Framework as a new way for businesses to understand the journey they may be on and position against peers (ideally creating FOMO along the way). You’ll own the first mapping of existing FutureDotNow tools and solutions to the Organisational Maturity Framework, prioritising quick wins that unlock member action, and developing this into a BAU process.
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Members Area. You will lead the strategy and delivery of our Members’ Area on the FutureDotNow website, defining the information architecture and content governance. You’ll use WordPress to add new content and keep existing content up-to-date and relevant. You’ll work closely with our Communications and Campaigns Manager to improve both the UX and value offer of the Member’s Area on our website, working with a third-party web development agency when required.
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Digital Strategies & Campaigns. You will be responsible for setting digital strategies to engage existing members and grow the pipeline of new members and Charter signatories. You’ll create and deliver digital content and campaigns (website, social, email etc.) that drive membership engagement and growth, working with our Communications and Campaigns Manager.
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Partner Engagement & Storytelling. You will establish efficient ways to engage with partner businesses and key stakeholders. You will work closely with our Communications and Campaigns Manager to create and deliver content that showcases what works and raises the profile of members, including case studies and other compelling content.
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Data, Insight & CRM. You’ll own our CRM (HubSpot). You’ll use our CRM data, website analytics and member feedback to manage and enhance our value proposition, track engagement, segment the audience, and drive continuous improvement. This will include setting KPIs and monitoring campaign performance and reporting.
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Empowering others. We have a significant community of influential organisations and individuals, and you’ll be responsible for developing and delivering content that enables us to work through them, making it easy for them to be advocates and encourage their peers to be part of the FutureDotNow coalition.
Skills, experience & attributes
We don’t have big budgets to play with, but we do have creative licence, huge energy for our mission and a powerful community of leading businesses on which to draw. So, we’re looking for an experienced growth-minded marketer, a self-starter with bundles of energy, who thinks strategically and can make things happen.
In return, we’ll offer you a brilliant platform to make a huge impact on a mission of national importance, with your work directly shaping national progress on digital skills.
Essential
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Strong marketing and sales skills, gained in an environment where success was measured by growth, uptake or revenue, not just outputs, (ideally in a coalition, charity, or industry body).
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Proven ability building acquisition and retention programmes. You’ll love getting to grips with all the content we have available, translating it into user journeys for our members, slicing and dicing it in new ways that speak to business challenges, and using it to create compelling messaging and campaigns.
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Strong stakeholder management skills including experience owning commercial conversations, influencing decisionmakers and converting interest into commitment.
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Strong CRM skills - ideally Hubspot as that’s the platform we use - and you’ll be comfortable using web and other analytics to drive improvement.
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Confident using a content management system (CMS), ideally WordPress to add and maintain website content.
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Strong end-to-end project delivery skills, including planning and reporting. You’ll be very organised and methodical, able to balance competing priorities and multiple streams of activity.
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You’ll be a clear communicator, adept at turning complex ideas into clear, motivating messages in line with brand voice.
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Experience working with senior leaders from a variety of industries and sectors.
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And of course you’ll have strong digital capabilities!
Desirable
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Experience of HubSpot and WordPress.
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Experience curating or product managing a content directory or learning catalogue.
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Knowledge of UK digital skills policy and employer led upskilling.
Mindset & values
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A self-starter; someone that drives for impact and results at pace.
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Enjoy working in a small, fast-paced organisation, with evolving priorities. Ambiguity won’t phase you. And because we don’t have big budgets (unless you really knock it out of the park and grow our member numbers even faster than we hope!) you’ll like getting stuck in and making a little go a very long way.
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Collaborative and purpose driven, relentlessly focused on practical action that drives FutureDotNow’s mission forward and helps employers make progress now.
Equality, diversity & inclusion
We’re committed to building a team that reflects the diversity of the UK workforce and to creating an inclusive culture where everyone can thrive. If you’re excited by this role but don’t meet 100% of the criteria, we’d still love to hear from you.
Application Process
Our application process is designed to be straightforward and proportionate, while giving candidates a clear opportunity to demonstrate their skills.
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Stage 1: Submit a CV and short cover note outlining your interest in the role and relevant experience.
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Stage 2: Shortlisted candidates will be invited to a short initial interview.
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Stage 3: Candidates progressing from the first interview will be asked to complete a short practical task, reflecting the type of work involved in the role.
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Stage 4: A final shortlist will be invited to a final interview.
We aim to keep the process clear, fair and respectful of candidates’ time.
The client requests no contact from agencies or media sales.
Safeguarding Case Officer (Interim) x 3 – Immediate Start
Remote | 4-week contract | £15–£17.50 per hour | Approx. 35 hrs/week
I am excited to be supporting an amazing international youth organisation seeking three experienced Safeguarding Case Officers to provide short-term support during a busy global programme period.
This is a fully remote, four-week contract offering the opportunity to contribute to safeguarding operations across international programmes and work with teams across multiple regions.
Key Responsibilities
Triage incoming safeguarding concerns from international programmes
Support case management from initial report through follow-up and closure
Review safeguarding documentation and programme readiness evidence
Identify safeguarding risks or compliance gaps and escalate concerns where required
Provide guidance to programme staff and volunteers on safeguarding reporting procedures
Work with colleagues across multiple time zones to maintain safeguarding coverage
About You
Significant experience in safeguarding, child protection, social work, or similar case management roles
Confident managing safeguarding concerns and reviewing compliance evidence
Strong judgement, communication skills, and ability to work independently
Experience working with volunteers or international programmes desirable
Additional languages (Spanish or Portuguese) advantageous
Details
Contract: Temporary – 4 weeks
Location: Remote
Hours: ~35 hours per week
Rate: £15–£17.50 per hour
Start: Immediate
If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Manager
Salary: £65,000 – 72,000
Contract: Full time, permanent
Working pattern: Flexible UK Location (option for remote working)
MLC Partners are proud to be supporting Health Data Research UK (HDR UK) to recruit a Finance Manager to join their Finance and Funding team.
HDR UK is the national institute for health data science. Their work brings together expertise across academia, healthcare and research to unlock the power of health data and deliver insights that improve the prevention, diagnosis and treatment of disease across the UK.
Reporting to the Associate Director of Finance, the Finance Manager will play a key role in supporting the organisation’s financial accounting and operational finance activities, while helping to strengthen processes, systems and controls as the organisation continues to evolve.
Noting that the successful candidate will be joining during audit period, however the transition will be carefully structured to ensure continuity and be led by the Associate Director of Finance.
Main responsibilities will include:
- Preparation of monthly and quarterly management accounts and supporting month-end processes
- Supporting the preparation of year-end accounts and liaising with external auditors
- Overseeing transactional finance processes and ensuring robust financial controls are in place
- Supporting the continued development of financial systems, reporting tools and automation
- Working with stakeholders across the organisation to improve financial processes and reporting
The successful candidate will be:
- A fully qualified accountant (ACA / ACCA or equivalent)
- Experienced in producing annual accounts and monthly reporting
- Proven knowledge of Charity SORP
- Working knowledge of VAT
- Comfortable operating in a changing environment and improving processes
- Confident working with senior stakeholders and managing competing priorities
This role offers the opportunity to join an organisation delivering nationally significant health data research, with flexible UK-based working and occasional travel to London.
Applications close 26th March. For more information, please get in touch with Annabelle at MLC Partners.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why Join Us
At The Care Workers’ Charity, everything we do is focused on supporting care workers across the UK. From providing crisis grants and mental health support to campaigning for a fairer future for care workers, our work makes a real difference to the lives of people who care for others every day.
This is an exciting time to join the charity as we continue to grow our reach and impact. As Marketing and Events Manager, you will play a central role in helping us tell our story, engage new supporters and deliver events and campaigns that bring people together around our mission. You will have the opportunity to shape new ideas, develop creative campaigns and see the direct impact of your work.
You will be joining a small, friendly and supportive team where your ideas will be valued and where you will have the opportunity to take real ownership of your work.
The Role
We are looking for a creative, organised and motivated Marketing and Events Manager who is passionate about making a difference. This is an exciting opportunity to play a key role in raising awareness of The Care Workers’ Charity and supporting our work to improve the lives of care workers across the UK.
Reporting to the Chief Executive Officer, you will lead the delivery of the charity’s marketing and events programme, helping to grow engagement, strengthen our profile and support our fundraising activities. You will be responsible for planning and delivering marketing campaigns across a range of channels, including social media, email newsletters and the website, ensuring our communications are clear, engaging and consistent. You will play an important role in telling the story of the charity’s impact and helping more care workers, supporters and partners connect with our work.
Events will be a central part of the role. You will coordinate and deliver a varied programme of activities including fundraising events, sector conferences, networking opportunities and national campaigns such as Professional Care Workers’ Week. You will be confident managing event logistics, working with venues and suppliers, coordinating speakers and partners, and ensuring events are well organised and professionally delivered. You will enjoy creating engaging and memorable experiences that help supporters feel connected to the charity’s work.
You will work closely with the fundraising team to support campaigns and partnerships, helping to create engaging opportunities that encourage supporters and organisations to get involved. The role will involve building positive relationships with partners and sponsors and representing the charity at meetings and events across the sector.
About You
You will be a confident communicator who enjoys working with people and finding new ways to engage supporters, partners and care workers in the work of the charity.
You will have experience delivering marketing campaigns and organising events, and you will enjoy bringing ideas to life from concept through to delivery. Whether coordinating a fundraising event, supporting a conference presence or helping to deliver a national campaign, you will be comfortable managing multiple projects and ensuring everything runs smoothly.
You should be confident using a range of marketing channels including social media, email marketing and websites, and be willing to try new approaches to help raise awareness and grow engagement. You will be organised and detail-focused, able to manage event logistics, coordinate suppliers and venues, and ensure a positive experience for everyone involved.
You will be a proactive self-starter who can work independently while also being a strong team player. Experience in marketing, events or fundraising is essential, and knowledge of the health and social care sector would be an advantage.
Above all, you will be enthusiastic about the charity’s mission and motivated to help us increase our reach and impact for care workers across the UK.
Start Date: ASAP
We envision a world where care workers are recognised as skilled professionals who are valued, supported, respected and resourced to be in a strong po
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.
Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.
You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.
By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.
Take a look at our comprehensive job description for more details.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off (taken any time)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field
Specifically seeking candidates with:
- Experience with people affected by trauma, sudden bereavement, or serious injury
- Understanding of trauma-informed practice and ability to provide support sensitively
- Experience identifying and responding to safeguarding and vulnerability concerns
- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.
About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If writing a cover letter isn't your thing, why not send us a short video telling us about why you think you'd be a great for for our charity.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
Harris Hill are proud to be partnering with the Macular Society to recruit a Mid-Value Donor Manager at an exciting time for the organisation.
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is determined to beat the fear and isolation of macular disease through world-class research and outstanding support — and this role will be central to that ambition.
The role
£42,000 – £45,000 | 37.5 hours per week
Permanent | Remote or Hybrid (with some travel to Andover)
You will build and grow a dedicated mid-value programme, focusing on supporters giving between £500 and £10,000 per year.
Working closely with the Head of Trusts & Philanthropy and alongside Individual Giving, you will:
- Develop and deliver a clear mid-value strategy
- Recruit and grow donors from cold sources and existing supporters
- Create compelling appeals and structured stewardship journeys
- Deliver personalised asks across mail, email and phone
- Provide warm, thoughtful donor care and relationship management
- Plan and deliver two flagship donor events each year
This is a brilliant opportunity for someone who enjoys combining strategy, creativity and relationship-building to drive sustainable income growth.
About you
You’ll bring experience in mid-value or individual giving fundraising, strong writing skills, confidence building donor relationships, and the ability to use data insight to grow income. You’ll be collaborative, organised and motivated by making a genuine difference.
Benefits
- 26 days annual leave plus bank holidays
- Flexible working options
- 6% pension contribution
- Supportive family policies
Timeline
Closing date: 9am, Wednesday 1 April
Online interviews will be held on: Thursday 16 April and Friday 17 April.
· A written task will be required ahead of interview
If you’d like a confidential conversation about the role, please get in touch with Hannah at Harris Hill — we’d love to hear from you.
For a full job description and details on how to apply, please contact Hannah at Harris Hill
Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristic.
We are looking for someone experienced, proactive, organised and confident in delivering on tasks. Someone who values collaboration, co-production and working in a culture rooted in trust, flexibility and compassion.
This is an opportunity to provide trauma-informed, gender-sensitive casework support with women impacted by their own or someone else’s gambling who are experiencing complex and intersecting challenges including mental health difficulties, debt, homelessness, relationship breakdown, neurodiversity, coercive control, isolation and safeguarding risks.
The role provides longer-term, structured support and advocacy, primarily online and by telephone, helping women stabilise, rebuild safety, access services and strengthen resilience.
This role requires high emotional literacy, strong boundaries, and safe risk management within a multi-agency framework.
Key Responsibilities
Intensive Casework Support
- Provide structured 1:1 support to women with complex needs.
- Develop collaborative support plans with clear goals and review points.
- Provide safety planning where risk is identified.
- Support women navigating debt, housing, legal and safeguarding systems.
- Facilitate access to specialist services (mental health, housing, domestic abuse, financial advice, substance misuse, etc.).
- Support women experiencing homelessness risk, including advocacy with local authorities and housing providers.
- Maintain ongoing contact over medium-to-longer term support journeys (as agreed in service model).
Risk Assessment & Safeguarding
- Identify and respond appropriately to safeguarding concerns.
- Conduct proportionate risk screening and escalate concerns to DSL.
- Work in accordance with safeguarding policy.
- Maintain awareness of suicide risk indicators and escalate appropriately.
- Record safeguarding actions accurately and promptly.
Advocacy & Systems Navigation
- Advocate on behalf of women with external agencies where appropriate.
- Support women in understanding rights and entitlements.
- Attend multi-agency meetings (online) where required.
- Work collaboratively with associate counsellors when women are accessing therapy.
Trauma-Informed & Gender-Sensitive Practice
- Deliver support grounded in trauma-informed principles.
- Recognise impact of shame, stigma and gender-based inequality.
- Understand intersection of gambling harm with coercive control, domestic abuse, and financial exploitation.
- Maintain non-judgemental, strengths-based approach.
- Respect women’s autonomy and lived experience.
Record Keeping & Data
- Maintain accurate case notes in our CRM system.
- Complete outcome measures as required.
- Contribute to monitoring and evaluation processes.
- Maintain confidentiality in line with GDPR and safeguarding frameworks.
Professional Boundaries
- Participate in supervision and reflective practice.
- Escalate complex clinical risk appropriately.
Working Relationships
Internal:
Service Manager
Peer Support Coordinators
Associate Counsellors
Operational Manager (for data compliance)
External:
Housing services
Debt advice agencies
Mental health services
Domestic abuse services
Local authorities
Primary Care and GP services
Voluntary sector partners
Person Specification
Essential Education & Qualifications
- Level 3 or Level 4 qualification in:
- Health & Social Care
- Counselling Skills
- Community Work
- Social Care
- Or equivalent relevant field
- Safeguarding Level 3 (or willingness to obtain)
- Understanding of trauma-informed practice
Desirable Qualifications
- Level 4 Diploma in Counselling
- Domestic Abuse awareness training
- Suicide prevention training (ASIST or equivalent)
- Debt, welfare or housing training
- Mental health awareness qualifications
- Neurodiversity
Essential Experience
- Minimum 2 years experience supporting women with complex needs.
- Experience working with individuals experiencing:
- Mental health challenges
- Financial hardship or debt
- Housing instability or homelessness risk
- Isolation or social exclusion
- Experience working remotely (online/phone support).
- Experience multi-agency working.
- Experience risk management and safeguarding escalation.
Desirable Experience
- working with gambling harm.
- supporting family members impacted by addiction.
- working within women-only services.
- working with domestic and financial abuse.
- experience of advocacy and case coordination roles.
- experience of supporting women who identify as neurodiverse
Skills & Competencies
- Strong relational skills.
- Ability to hold distress without rescuing.
- Clear professional boundaries.
- Excellent written case recording.
- Emotional resilience.
- Good digital literacy.
- Ability to work autonomously within structured supervision.
- Understanding of intersectionality and inequality.
Trauma-Informed & Gender-Sensitive Expectations
Postholder must:
- Understand the impact of shame and secrecy in gambling harm.
- Recognise coercive financial control.
- Be sensitive to caring roles and stigma.
- Work at pace appropriate to trauma recovery.
- Avoid deficit-based language.
- Recognise cultural and structural barriers affecting women.
Please note: This post is open to women only as a genuine occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.
Our current operational days are Tue-Thurs with potential evening work and appointments outside of these days. This is a remote role however applicants must be based within the UK.
Working with thrivin’ together
· Application deadline: Tuesday 31 March 12 noon 2026
· Provisional Interview date: Wednesday 15 April 2026
We stand alongside women impacted by their own or someone else’s gambling and create space for healing, connection and confidence.
The client requests no contact from agencies or media sales.
£62,000–£72,000 bonus car
Shape the future of a respected national body at the heart of a technically complex, safety-critical industry.
The British Swimming Pool Federation sits at the centre of the UK wet leisure industry. It safeguards standards, supports businesses and provides a unified voice for a sector that underpins public safety, professional integrity and economic activity across the UK.
Although associated with leisure and wellbeing, pools and spas require rigorous standards and responsible regulation. When those standards are strong, trust is protected and harm is prevented. The Federation plays a critical role in maintaining professionalism and credibility across the sector.
Representing over 300 member businesses (through BISHTA and SPATA) and overseeing the delivery of SPATEX, the industry’s flagship exhibition, BSPF works with government, standards bodies and international partners to influence policy and shape the sector’s long-term direction.
Following a long and successful tenure, the current Managing Director will be handing over to a successor, creating a rare opportunity to step into a sector-shaping leadership role.
The Opportunity
BSPF has strong foundations, trusted relationships and financial stability. The opportunity now is to strengthen and extend that position by growing membership, reinforcing commercial resilience and ensuring continued relevance in a changing commercial and regulatory landscape.
This is a leadership role with genuine ownership. You will shape long-term direction, safeguard financial sustainability and represent the industry with authority, working closely with Boards and Committees while leading a capable team within a lean structure. You will be closely involved in both strategic direction and operational delivery, ensuring plans translate into measurable progress.
The breadth of the role requires energy, sound judgement and disciplined prioritisation. You will move confidently between strategy and execution, diplomacy and decision-making, commercial focus and sector representation. The role is visible and carries real responsibility.
For the right leader, it offers meaningful responsibility and lasting impact.
Key Areas of Focus
• Setting clear strategic direction and maintaining organisational alignment
• Strengthening financial sustainability and supporting the continued success of SPATEX
• Driving membership growth and retention while enhancing the value proposition for SMEs
• Enabling effective governance through strong relationships with Boards and Committees
• Acting as principal representative of the UK wet leisure industry
• Leading and developing a small, talented, multi-skilled team
About You
You are an experienced senior leader who combines commercial awareness with sound judgement and professional credibility, whether from within the sector or from a related membership, regulated or public sector environment.
You bring:
• Experience working with Boards or membership-led organisations
• Accountability for financial performance and income sustainability
• A track record of strengthening membership engagement or commercial development
• Confidence operating under scrutiny and navigating diverse stakeholder views
• A pragmatic, hands-on approach alongside strategic thinking
This role suits a leader who values responsibility and the opportunity to shape direction. You are motivated by long-term impact and institutional credibility, and you are comfortable operating in complex environments.
You might be an experienced deputy ready for a first Managing Director role, or an established leader seeking meaningful influence and scope. Either way, you are looking for a role where you can invest your energy and make a lasting contribution.
Working Pattern and Reward
The role is full time with a hybrid working arrangement, combining time in the Andover office, home working and UK and occasional European travel.
A competitive salary and benefits package is offered, reflecting the responsibility, visibility and influence of the role.
If you are ready to take ownership of a respected national body and strengthen its long-term impact, we welcome your application.
You may have experience of the following: Chief Executive Officer (CEO), Executive Director, General Manager, Chief Operating Officer (COO), Head of Operations, Director of Strategy, Commercial Director, Membership Director, Sector Lead, Industry Association Director, Governance Director.
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