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Page 1 of 63
Canary Wharf, Greater London (Hybrid)
E14, London
EN1, Enfield
SE8, London
£38,000 - £42,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Job Title:                   Individual Giving Manager           
 

Reporting To:           Senior Individual Giving and Legacy Manager   


Salary Range:          38,000 - £42,000     
 

Contract Type:         Permanent          
 

Location:                  Main sites - Acton, Deptford, Enfield, Poplar, Canary Wharf and Old Street 
 

Days/Hours per Week: 35 hours per week, working from 9:00 AM and 5:00 PM with a 1-hour lunch break. The role covers 5 out of 7 days per week, Monday to Friday
 

Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK.  Please note the requirements of the location and days/ hours per week

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
 

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.  
 

Purpose of the Job 
As the Individual Giving Manager, you will proactively help deliver our supporter acquisition and retention programmes through the development, implementation and management of multiple campaigns. The post holder will support with strategic development of Individual Giving and proactively adopt a test and learn approach to campaigns. The post holder will work alongside a second Individual Giving Manager and have the responsibility of an Officer. 

Duties & Responsibilities 

  • Working closely with the Senior Individual Giving and Legacy Manager, develop, implement and manage a portfolio of acquisition and retention campaigns
  • Maximise opportunities for cross-team campaigns
  • Develop and implement continuous test and learn strategies
  • Proactively contribute to the development of an effective Legacy programme
  • Line management of an Individual Giving Officer

Working closely with the Senior Individual Giving and Legacy Manager, develop, implement and manage a portfolio of acquisition and retention campaigns

  • Develop and manage a comprehensive programme of cold and warm campaigns at all stages from initial briefs to data selection and post-campaign analysis.
  • Create seamless supporter journeys and consistency of messaging from the initial touchpoint through to longer-term giving
  • Develop and manage a rolling programme of reactivation, cross-sell and upgrade activities
  • Develop a portfolio of new fundraising offers and means of support and manage related processes.

 Maximise opportunities for cross-team campaigns 

  • Work with mass participation on deepening relationships with community fundraising audiences
  • Work with the major donor team, identifying and stewarding prospects for major and philanthropic giving. Support on the development of a mid-value programme
  • Maximise supporter engagement opportunities through cross-working with internal teams including Corporate Partnerships and Volunteering.

Develop and implement continuous test and learn strategies

  • Build and implement a framework for testing and rolling out supporter acquisition strategies
  • Keep up to date on the latest trends and techniques in fundraising and apply learnings as appropriate on new and existing supporter acquisition initiatives
  • Work with the Individual Giving Manager to maximise the impact of supporter welcome journeys
  • Monitor Supporter attrition levels and implement measures to mitigate disengagement.

Proactively contribute to Felix’s Gifts in Wills programme

  • Working with the Senior Individual Giving and Legacy Manager, develop and implement a test and learn programme of Gifts in Wills campaign to both warm and cold audiences
  • Manage supporter relationships with free Will provider agencies and keep records up to date on the CRM

Line management of an Individual Giving Officer

  • Provide management to an Individual Giving Officer, including daily support and development opportunities
  • Support with management of Individual Giving Officers workload.

Person Specification

  1. Previous experience of developing and managing multi-channel supporter acquisition and retention programmes across F2F, digital and direct mail.
  2. Knowledge of latest trends and best practice of supporter stewardship
  3. Able to demonstrate being a Team player
  4. Ability to work analytically 
  5. Excellent written and verbal communication skills 

Essential Criteria

  • Demonstrable track record in planning, implementing and managing multi-channel direct marketing campaigns
  • Experience of supporter care both at a practical and a strategic level
  • Experience of briefing agencies and working with marketing teams
  • Demonstrable track record in generating new income
  • Demonstrable experience of strategic planning 
  • Experience of working as part of a high-performing team, achieving and exceeding income
  • Experience of using a CRM system to produce reports, data selections and run analysis.
  • Strong project management, prioritisation and planning skills
  • Ability to work under pressure and meet deadlines
  • Experience of line management and providing development opportunities
  • Up to date knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.
  • A passion for fighting food waste and food waste and food inequality 
  • Experience of Gift in Wills marketing (cold and/or warm)

Equity Diversity Inclusion & Belonging

At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics. 

Application Procedure

Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted. 
 

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Organisation
The Felix Project View profile Organisation type Registered Charity Company size 21 - 50

We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.

The Felix Project logo Play
DSC9204.jpgFelix Project image for blog_preview.jpg
Posted on: 26 January 2026
Closing date: 06 February 2026 at 13:15
Tags: Individual Giving