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Top job
Single Homeless Project, London (On-site)
Starting at £29,029 and rising incrementally to £31,146.38 per annum
Join SHP as an IT Helpdesk Officer, keeping our systems running smoothly so teams can focus on ending homelessness.
Posted today
Top job
Single Homeless Project, London (On-site)
Starting at £32,034.46 and rising incrementally to £35,081.51 per annum
A role where you show up, stand alongside women, and help create the kind of safety and belief that many have never experienced before.
Posted today
Top job
National Institute of Teaching, City of London (Hybrid)
£34,434 pro rata + benefits
We are looking for a Graphic Designer to play a key role in shaping and delivering the visual identity of the national institute.
Posted today
Top job
British Psychotherapy Foundation, London (Hybrid)
£28,000 per year
Provide a smooth learner journey by efficiently coordinating applications, onboarding, communication, records, selection, and events.
Posted today
Top job
Fight for Sight, E1, London (Hybrid)
£28,000 -30,000 per year (FTE, pro-rata) / £22,400–£24,000 (PTE actual)
The Programme Officer will play an integral role in the Impact team within the broader Directorate of Impact and External Affairs.
Posted today Apply Now
Top job
Frontline, London (Hybrid)
£61,155.40 (£65,431.97 with London office allowance) plus competitive pension
We’re looking for a registered social worker to strategically lead academic success, retention and inclusion across Approach Social Work.
Posted today
Mind BLMK, LU1, Luton (Hybrid)
£24,454.4 per annum FTE (£4,626.44 per annum actual)
Posted today
Closing in 6 days
Hertfordshire Community NHS Trust Charity, Welwyn Garden City (Hybrid)
£57,528 - £64,750 per year
Posted today
Page 1 of 41
London, Greater London (On-site) 18.14 miles
Starting at £29,029 and rising incrementally to £31,146.38 per annum
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

  • Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
  • Excellent verbal and written communication skills. 
  • Strong organisational skills and shows enthusiasm to all duties. 
  • Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
  • Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
  • High level of personal organisation with the ability to plan and prioritise own work. 
  • Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

Application resources
Organisation
Single Homeless Project View profile Organisation type Registered Charity Company size 501 - 1000

Preventing homelessness, transforming lives.

Picture 20.jpgSport Project.jpgwork.jpgwork 2.png
Posted on: 05 May 2026
Closing date: 04 June 2026 at 00:00
Tags: Administration, Advice / Information, IT, Customer Service, CRM, Customer support, Homelessness

The client requests no contact from agencies or media sales.