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Top job
War Child, London (Hybrid)
circa £27,000 per year
Seeking a friendly Supporter Care Assistant who is passionate about great customer care and inspiring supporters to change children’s lives
Posted today
Top job
CharityJob, Kingston upon Thames (Hybrid)
£40,000 - £45,000 per year
Seeking an experienced Research Manager who wants to help charities thrive by recruiting the right people
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Top job
Arrhythmia Alliance, Remote
£29,000 - £32,000 per year
Would you like to play an important role in supporting the charity with its Programmes & Events to a high level of accuracy and detail ?.
Posted today Apply Now
Top job
Arrhythmia Alliance, Remote
£24,500 - £27,500 per year
Do you want to join a small but dedicated charity whose mission is to deliver positive change?
Posted today Apply Now
The Royal College of Psychiatrists, Central London (Hybrid)
£28,304 - £30,886 pa, plus excellent benefits
Posted today
Afield Environmental, London (Hybrid)
£34,500 per year for 4 days / week (FTE: £43,000 / year)
Posted today
Ascension Trust, City of London (Hybrid)
£15,600 pro rata (£26,000 FTE) plus benefits
Posted today
Hays London Ebury Gate, London (Hybrid)
£35000 - £40000
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Public Law Project, Clerkenwell (Hybrid)
£28,000 per year
Posted today
Age UK East London, City of London (Hybrid)
£41700 - £46850 per annum + 5% pension
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Harris Hill Charity Recruitment Specialists, Remote
£34,582 - 38,425 per year + 3,366 LW
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Page 1 of 72
London, Greater London (Hybrid) 1.16 miles
circa £27,000 per year
Full-time
Permanent
Job description

Our Supporter Care Assistant plays a pivotal role at War Child as the first point of contact for many of our supporters and the general public. We’re looking for someone who is ambitious, proactive and passionate about fundraising: someone who believes in creating a personal and rewarding experience for the UK public to make a difference to the lives of the world’s most vulnerable children. If you are a confident, friendly and empathetic individual who is passionate about great customer care, and building strong, loyal relationships, we want to hear from you!

Part of the Supporter Engagement Department but working across the organisation and the wider War Child family, you’ll be joining a team which prides itself on innovation and collaboration in order to inspire our fundraisers and supporters. The Supporter Care Assistant deals with a wide range of fundraising enquiries through phone, email and post: this is a varied role where no two days are the same. You’ll be supporting our vital work by providing timely, compassionate and appropriate communications, as well as ensuring efficient administration of donations and maintenance of accurate database records.

We’ll need you to be able to work on a Monday, as it’s our busiest day in the team. A regular on-site presence is essential too as managing the incoming post is a core part of the role, so we’ll need you to be based in our London office for a minimum of one day per week. You can work remotely on other days if you choose and we are happy to consider other flexible working arrangements.

What we're looking for

Below are some of the experiences and qualities we’re looking for. You can read the full job advert on our careers site.

  • Experienced in delivering high quality customer or supporter care using phone and email that informs, motivates and inspires others; charity/NGO sector experience would be an advantage but not essential to be considered for this role.
  • A natural people-person, who is friendly, empathetic, and enjoys communicating with supporters over the phone and in writing. 
  • Experienced in carrying out administration tasks and processes, with good knowledge of Microsoft Office.
  • Highly organised and have a ‘can do’ attitude, proactively looking for ways to improve the support on offer.
  • A flexible  and diligent team player, able to work under your own initiative, take instructions from others, and go the extra mile to service supporter needs.
  • Strong and proactive in your approach to managing your own workload, able to work to tight deadlines and multitask at short notice in a busy environment.
  • Experienced in using CRM databases to record information promptly and accurately.
  • Able to demonstrate excellent written and spoken English with a confident and professional manner on the phone and in person.
  • Someone with excellent attention to detail and good numeracy skills.
  • Passionate about supporting and helping others.

What we can offer you

At War Child, we genuinely value different ways of working. Our goal is to support our employees to do their best work while ensuring we continue to deliver for children affected by conflict. Some of our benefits include:

  • Flexible working culture and flexible public holidays
  • 28 days annual leave (pro-rata), plus bank holidays, which increases by one day per year on your work anniversary, up to a maximum of 33 days.
  • Pension - 5% employer contribution (increasing to 6% after one year’s service), with minimum employee contribution.
  • Health and wellbeing - employees may take advantage of a healthcare cash plan, a GP 24/7 helpline, cancer cover, and a range of wellbeing initiatives and training. All employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.

This role offers an incredible opportunity to make a tangible difference at a time of unprecedented need. Join us in standing up for children affected by war and help create a future where no child’s life is torn apart by conflict.

Organisation
War Child View profile Organisation type Registered Charity Company size 51 - 100

No child should be a part of war. Ever.

Posted on: 29 January 2026
Closing date: 06 February 2026 at 22:30
Tags: Advice / Information, Fundraising, International Development, Customer Service, CRM, Customer support, Data Entry, Entry level / Graduate, Human Rights, Humanitarian Aid, Youth / Children, Community Fundraising, Direct / Supporters, Individual Giving

The client requests no contact from agencies or media sales.