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NFP People, Remote
Circa £16,461 per annum (FTE circa £27,400 per annum)
Posted 1 week ago
Closing in 7 days
RNID, Remote
£37,000 - £40,000 pa plus excellent benefits
Posted 1 week ago
Alzheimers Society, Remote
£33,118 - £36,564 per year
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Better Story, Remote
£27,500 per year
We help charities grow by providing first-class fundraising and communications services. Join us!
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Scottys Little Soldiers, Remote
£32,000 - £36,000 per year
Scotty’s is seeking an experienced bereavement counsellor to join our small but effective team.
Posted 1 week ago
The Access Project, Remote
£35 per hour
Can you support under-resourced young people to reach their full academic potential? Join The Access Project as a Group Tutor
Posted 1 week ago
Closing in 6 days
British Society for Immunology, Remote
£50,000 - £54,000 per year
Exciting opportunity for a talented and ambitious training professional to join our team to help grow our training portfolio.
Posted 1 week ago Apply Now
Scottys Little Soldiers, Remote
£32,000 - £36,000 per year
To plan, and deliver diverse and exciting events to engage supporters, create bonding opportunities for families, and connect our team.
Posted 1 week ago
Page 9 of 16
Remote
£24,000 per year
Part-time (6 hours a week)
Permanent
Job description

You will act as the first point of contact for members of the public, taking and triaging enquiries, preparing responses, and referring more complex cases to our network of trained planning volunteers. Your work will directly help people understand and navigate the planning system in Wales.

This is a part-time, home-based role that offers flexibility and purpose. Full training and response templates will be provided.

· Respond to phone and email enquiries to the Planning Aid Wales Helpline.

· Record enquiry details, assess eligibility and decide on next steps.

· Draft email responses to basic enquiries (with training and templates provided).

· Refer eligible cases to volunteers and monitor their progress.

· Close case files and prepare quarterly Helpline activity reports.

 The ability to speak and write in Welsh is highly desirable.

CVs will not be accepted.

Application resources
Posted by
Planning Aid Wales View profile Organisation type Registered Charity Company size 1 - 5
Posted on: 27 May 2025
Closing date: 26 June 2025 at 12:10
Tags: Advice / Information, Volunteering Management, Customer Service, Engagement / Outreach

The client requests no contact from agencies or media sales.