Jobs in oxted, surrey

About us:

Are you passionate about financial capability? Join us to develop knowledge, resources and tools that are accessible to all!

At The London Foundation for Banking & Finance (LFBF), our story began in 1879 when a group of visionary bank workers set out to elevate professional standards and leadership in the industry. Over the past 145 years, we became a recognised leader in financial services education, offering industry-leading qualifications and setting the gold standard for professional competency.

In 2023 we entered an exciting new chapter as an independent charity, revitalising and refocusing our mission to improve financial capability and empower professionals in the sector. We are now seeking a passionate leader to join our Chief Executive and senior management team on an interim basis to cover a period of family leave.

Our charitable objective is the advancement of knowledge and education in financial services, and to carry out research and publish useful results for the benefit of the public. In doing so, we seek to improve levels of financial literacy and skills, as well as support those working within or considering a career in the financial services industry.

Our objective is just as relevant, perhaps even more so, today as it has been in our long history. If you're inspired to make a real impact and contribute to the advancement of financial knowledge for the benefit of society, we want to hear from you.

About the role:

In this senior research professional role, you will be instrumental in executing strategic objectives, specifically through the delivery of a comprehensive research strategy that aligns with our charitable objects and goals. You will work closely with the Director of Communications to support content creation initiatives with research and evidence.

This is an exciting opportunity for a senior research professional who is looking to apply their expertise in a strategic leadership role while enjoying both the flexibility of hybrid working and flexible part-time hours.

Key Responsibilities:

• Delivering the research strategy ensuring alignment with our charitable goals.
• Developing, conducting and managing research projects, content creation and storytelling.
• Implement and report on LFBF’s newly developed impact measurement framework.
• Communicate research findings by presenting at conferences, workshops and seminar.
• Communicate with stakeholders and maintain partnerships

You will have:

• Worked in a senior Research role, preferably at Director level.
• Proven experience in developing, delivering or overseeing research projects, including sourcing funding and sponsorship
• Deep understanding of both qualitative and quantitative research methods, including data collection, analysis, and interpretation
• Ideally in-depth knowledge of the charity’s focus area, financial capability, to guide relevant and impactful research although we are open to different research specialisms with applicability/ relevance to financial capability.
• Experience in content creation, storytelling, and managing multi-channel content delivery, such as podcasts.
• Project management skills to oversee research plans, and expertise in identifying and maintaining relationships with key stakeholders.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.

What we offer:

• An opportunity to make a significant impact on the success of the strategy of the charity.
• A collaborative, adaptable and supportive work environment where integrity and innovation are valued.
• Competitive compensation based on your experience and the charity sector
• Hybrid working – work from home and work from our London office based in the City: we’d like you to be in the office on two fixed days a month (Thursday) but otherwise we’re flexible.
• Flexible working days and times: We’re happy to be flexible as we trust you to get things done
• We recognise that physical, mental and financial wellbeing is important:
  • so enjoy our generous annual leave (31 days plus bank holidays for full time hours, pro rata for part time hours) – which increases further after two and five years’ service. You can also buy and sell annual leave.
  • join our Private Medical insurance scheme.
  • provision of generous life insurance cover, to provide financial security to your loved ones should the worst happen.

We are recruiting a policy and communications officer to join our small and growing team. The role will combine policy, analysis, communications, and programme support functions. We are therefore looking for applicants keen to work across a range of tasks, in a small organisation where flexibility and adaptability is important.

About the Centre for Crime and Justice Studies

At the Centre for Crime and Justice Studies, we bring people together to challenge conventional thinking on justice, spark fresh ideas, and develop real solutions to issues that matter.

Our vision is of a fair, effective and accountable justice system, in a society less dominated by criminalisation and punishment, because it has developed better ways of preventing and addressing the problems of crime. We prize intellectual openness, and a willingness to engage with difficult questions and challenging ideas. We welcome and encourage scrutiny of our work and are comfortable with the uncertainty that comes from not always having the answer. We recognise the importance of building solidarity and common cause, and reject superficial divisiveness and purity politics.

Our work combines a general programme of educational activities including events with an in-depth programme, focusing on areas of injustice and public interest, such as Imprisonment for Public Protection and joint enterprise laws. If this sounds like your kind of organisation, we’d love to receive your application.

Key duties for this role include:

· Researching and creating engaging content – from written reports to digital media.

· Coordinating, reviewing, editing and correcting written material produced by others.

· Keeping abreast of developments in relevant policy and practice areas and communicating these with others.

· Developing effective relationships with relevant policy makers and opinion formers, advocacy and campaign groups, researchers and academics, policy and practice organisations.

· Managing and creating content for the Centre’s website, social media feeds and eBulletins.

· Assisting in the production of the Centre’s programme of events and publications.

Why join us?

· 30 days annual leave plus bank holidays

· Flexible hybrid working. We put a high value on face-to-face work and collaboration though in office work and offer the flexibilty to work from home up to two days a week. 

· 8% employer pension contribution

· A supportive, collaborative, team culture. 

· Opportunities to work with and communicate interesting and impactful ideas

Apply for the role

For more information, including a job description and person specification, please see attached application pack. To apply, visit our website via the redirect button below for an application form. 

Deadline for completed applications: 5pm Friday, 19 September 2025. Interviews to be held Monday, 29 September at our Vauxhall office.

No agencies please.

About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Lebanon.

To provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long-term support by ensuring every supporter feels valued at MAP.  Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics.

     
About You
The ideal candidate should have experience in a supporter or customer care role. Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different  audiences.  Ability to work well under own initiative and meet deadlines. Interest and ability to learn technical skills relating to the functions of the fundraising database. 

KEY RESPONSIBILITIES 
Supporter Experience and Relationship Management 
- Respond to supporter enquiries received by telephone, letter, email and social media, delivering a high-quality, empathetic and efficient service.
- Ensure interactions with supporters are engaging and supporter-centric at all times.
Income and Data Processing 
- Process donations from multiple income streams, such as cheques, cash, and online card payments, ensuring supporters are thanked according to internal processes. 
- Support with the development and maintenance of process documents.
- Maintain supporter and organisational records in our database, Microsoft Dynamics. Use data securely and in line with best practice data protection principles and GDPR. 
- Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary. 
- Open and process post received, bank cheques and cash donations received at MAP’s head office. 
General responsibilities 
- Develop & maintain effective working relationships with colleagues in and outside of the Fundraising and Marketing Team. Regularly communicate across teams to ensure information shared with supporters is accurate and up to date. 
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care Manager. 
PERSON SPECIFICATION 
EXPERIENCE
Essential
- Experience in a supporter or customer care role.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different audiences. 
- Ability to work well under own initiative and meet deadlines.
- Interest and ability to learn technical skills relating to the functions of the fundraising database. 
- Strong attention to detail.

Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus. 
- Knowledge of payment processing and regular giving administration. 
- Experience of handling complex queries and complaints, and adhering to appropriate policies and procedures.
- Experience using CRM systems or supporter databases (experience with Microsoft Dynamics is Desirable).
PERSONAL ATTRIBUTES 
Essential 
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills and an excellent team player.
- Ability to communicate complex information with confidence and clarity. 
- Commitment to MAPs anti-discriminatory practice and equal opportunities. 
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity. 
- Ability to work weekends and evenings on occasion in the case of emergencies. 

Disclaimer
Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within the person specification 

Join Age UK and be part of our Brand and Communications Division. This is a new role, created to help us transform how we work with celebrities. It would suit someone who has relationship building and communication skills, as well as attention to detail and end-to end project management experience.

As Celebrities Manager you would have worked extensively with celebrities and agents, be motivated to translate ideas into action and able to prioritise carefully to ensure maximum impact. Working closely with the Events and Celebrities Manager, you would secure celebrity partnerships that deliver brand, income generation and PR opportunities, supporting organisational goals and reaching our priority audiences. You would cut across internal boundaries to understand and create engagement opportunities for celebrities and build lasting and high value ambassadorial relationships.

This will be a varied role, working within a supportive team to help shape our new celebrity strategy.

This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) for a minimum of one day a week - the team attend the office on Tuesdays currently. Travel costs to the London office are not covered by the charity.

Age UK internal grade: 5L

Last date for applications Monday 8th September 2025

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Proven experience of working with and influencing high profile celebrities and their agents, securing in depth support for charity campaigns and activities. A, I
• An expert in your field, able to provide consultancy to your colleagues when needed around how celebrities can add value to their campaigns and projects. I

Skills and Knowledge

• Excellent negotiating, influencing and networking skills, and ability to work collaboratively with a range of internal and external stakeholders, on complex projects and across internal boundaries. A, I
• Excellent organisational and planning skills, ability to prioritise workloads, manage competing demands and work under pressure and to tight deadlines. A, I
• Excellent attention to detail, as well as excellent oral and written communication skills, including the ability to write tailored and compelling copy. A, I
• Good working knowledge of MS Office and Microsoft Teams. I
• A keen interest in celebrities, influencers and entertainment news. I

Personal attributes

• Self-motivated and proactive, with a can-do attitude and excellent problem-solving skills. I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Skills and Knowledge

• Understanding of risk management. A, I
• Good financial management and budgeting skills. I, T

Other requirements:

• Lead on celebrity visits/appearances and events that may fall outside of office hours, including travel and overnight stays
• Be required to attend external meetings in person, representing Age UK and Age International
• Demonstrate empathy and understanding for the issues faced by older people
• Work and support across the wider Events and Celebrities Team as required

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

ID: 1540 LifeSkills Coordinator, South West Yorkshire based

Service: LifeSkills

Salary:

- Grade 3 (lower) points 20-23: Starting at £28,598 FTE per annum, rising to £31,384 FTE per annum (20 hours = £19,322.97 - £21,205.41 per annum, pro rata. 25 hours =£23,187.57 - £25,446.49 per annum, pro rata).

Location: The role is home based with LifeSkills delivery in person in the South West region of Yorkshire (ie, with delivery in areas such as, but not exclusive to, Sheffield, Doncaster and Leeds).

Hours: Part-time (20-25 hours per a week)  

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

The LifeSkills programme offers groups of families the chance to come together to a trusted venue such as a children’s centre or community setting. As well as offering opportunities for families to spend quality time together and have access to healthy food, these sessions offer LifeSkills workshops for parents and carers to build their confidence, social networks, financial and employability skills. Examples include but are not limited to overcoming setbacks, managing debt, boosting confidence to return to work, CV writing, interview skills. The aims of the LifeSkills programme are to support participants to increase their confidence and 21st century skills, move closer to training/volunteering/employment, improve their social networks, and grow their confidence to provide low cost and nutritious meals.

Main Responsibilities:

The role involves delivering LifeSkills sessions to groups of families in South West Yorkshire. The postholder will also be the main point of contact for delivery partners hosting programmes (e.g. small charities, schools) and staff and volunteers delivering sessions, and be expected to respond promptly to a wide range of queries and requests for support. Examples might include, for instance, devising LifeSkills programmes for different cohorts, presenting to potential partners, devising risk assessments, recording data, and visiting and providing guidance and support for staff and volunteers delivering sessions in venues across the area.

Main Requirements (for details check the job description and person specification):

· To be the main point of contact for delivery partners (as well as for fundraising / marketing staff), for a portfolio of LifeSkills programmes, and respond promptly to queries and concerns. 

· To support delivery of LifeSkills sessions (e.g. take bookings, develop PowerPoint slides) as well as planning and delivering own LifeSkills programmes.

· Appointments are subject to Family Action receiving a satisfactory disclosure clearance from the Disclosure and Barring Service – Enhanced level

Benefits:

- an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Apply Now” link below and fill out our digital application form

· Closing Date: Monday 8th September 2025 at 23:59

· To learn more about Family Action: Careers

· To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

Interviews are scheduled to take place from the start of September 2025, virtually, with slots throughout the working day and early/late slots available.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Emily Phelps-Jones (full email address on advert document)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

This trust is a charity driven by a mission to make philanthropy more convenient for donors. They provide donor-advised funds (DAF) to donors in the UK and around the world who wish to base their philanthropy from the UK. Their overall mission is to increase philanthropy in society as a whole.

The trust is affiliated with the largest independent provider of DAFs in the United States. Since its founding in 1996, the organisation has raised more than $49.8 billion in charitable funding and has made more than 640,000 grants exceeding $25.7 billion to nonprofits around the world.

Prospectus is delighted to be working with the trust to recruit a Grants Administrator to join their growing team based in the City area of London.

The role:
The position reports to the Senior Grants Manager and this individual will work closely with Operations, Donor Relations and Development on overall grant-making activities. The Grant Administrator has responsibility for ensuring all the processes and procedures of the grant-making process functions are performed in a timely, efficient, and knowledgeable manner in addition to making sure that all the daily, weekly, monthly grant reconciliation and compliance controls are performed accurately and on time.

The person:
This person will be highly numerate and process driven, educated to at least A level and ideally with some experience of processing transactions in a charity or financial services. In addition to having excellent attention to detail, this person will also be an a strong verbal communicator. They will have very strong multi-tasking and time management skills.

Analytical and logical in their approach, this person will have the ability to see the bigger picture and able to “dig deeper” rather than accept information at face value. They will understand how philanthropy works and will have a real interest in the charity and not-for-profit sector and the great work that takes place across the UK. Collaboration and helpfulness in addition to excellent customer service and sound judgement will be the cornerstones of this role in addition to being able to anticipate needs and plan ahead for all eventualities.

This role is offered on a full-time basis, working from centrally located offices for at least 2 days per week (remainder from home) in a busy, professional and friendly environment. This role represents an excellent opportunity for someone who is genuinely interested in philanthropy and wants to be part of effecting positive change in the sector across the UK, and who embodies the organisation's values of inclusivity, integrity, and innovation.

Job Title: HR Systems, MI & Outsourced Payroll Manager
Location: Hammersmith (with some travel between campuses)
Contract: 6-month fixed term (with strong likelihood of becoming permanent)
Salary: £50,000 – £54,000 per annum
Reports to: Head of HR
Direct reports: 2

Ivy Rock Partners are proud to be working exclusively with a leading education organisation to recruit an experienced HR Systems, MI & Outsourced Payroll Manager.

This is a key role within the HR team, combining responsibility for payroll oversight, benefits administration, and HR systems management (iTrent). The successful candidate will ensure accurate and timely payroll delivery, develop and maintain HR systems and data, and provide insightful management information to support senior decision-making. With line management responsibility for two team members, this is an excellent opportunity to lead and shape HR operations.

Key Responsibilities

• Act as System Administrator and Super User for iTrent, maximising functionality, overseeing upgrades, and implementing workflow improvements.
• Manage the end-to-end relationship with the outsourced payroll provider, ensuring payroll accuracy, compliance, and timely delivery.
• Oversee the administration of pensions (Teachers’ Pension and LGPS) and wider employee benefits.
• Produce accurate HR management information, including statutory returns (e.g. Gender Pay Gap, DfE staff collection, National Statistics).
• Ensure data integrity, GDPR compliance, and effective reporting using Excel, Google, and Business Objects.
• Support Finance with audits and year-end reporting.
• Line manage two members of staff, ensuring a customer-focused and high-quality HR service.

Person Specification

• Proven experience in managing payroll processes (outsourced or in-house).
• Strong technical knowledge and hands-on experience with HR systems (ideally iTrent).
• Excellent analytical and reporting skills, with the ability to present complex data clearly.
• Experience in leading or mentoring staff, with strong interpersonal and communication skills.
• A proactive, detail-oriented approach to improving systems, processes, and data accuracy.
• Knowledge of GDPR and data protection requirements in relation to HR systems and payroll.

Why Apply?

This is an excellent opportunity to join a respected and values-driven organisation in a high-profile role, where you will lead on payroll, HR systems, and management information. While initially offered on a 6-month fixed-term contract, there is a strong likelihood that this role will become permanent, making it an ideal step for someone seeking both immediate impact and longer-term career growth.

To apply for this exclusive opportunity with Ivy Rock Partners, please submit your CV today.

GamCare is looking for dedicated Helpline Advisers to provide essential support to those affected by gambling-related harm.

GamCare offers helpline support through multiple channels, including our Freephone Helpline, Live Chat, WhatsApp, and other digital platforms such as forums and chatrooms. The Helpline operates 24/7, 365 days a year, ensuring support is always available.

As the first point of contact, you will offer help, advice, and emotional support to individuals struggling with their own or someone else’s gambling. As part of our award-winning Helpline team, you will work on a rotating schedule with shifts running from 7am to 3am.

In return, we will provide you with comprehensive training, regular supervision, and a full CPD programme to support your development. 

About You

As the successful candidate, you will hold a professional qualification in Health, Social Care, Psychology, Youth or Community Care, such as NVQ Level 3 or above, or a Diploma in Mental Health Nursing, Counselling, Addiction Studies, Advice, and Guidance. Alternatively, you will have demonstrable experience of working with vulnerable individuals affected by addiction harm and/or complex needs.

We also welcome applications from those with lived experience of gambling-related harm, provided they have professional experience in a supportive environment and a strong understanding of safeguarding legislation.

You will be able to engage effectively, sensitively, and with empathy when supporting callers reaching out to GamCare. The ability to deliver non-judgemental, confidential support is essential to this role.

You will also play a key role in collaborative working, engaging with colleagues, stakeholders, and external partners to ensure a joined-up approach to support. Contributing to GamCare’s overall performance, you will help maintain a positive, inclusive culture within the organisation, encouraging teamwork and shared success.

Additionally, you will be committed to maintaining a strong understanding of problem gambling and will have a genuine interest in the areas of gambling addiction, treatment, early intervention, and prevention.

If you’re passionate about making a real difference and comfortable working night shifts, we’d love to hear from you!

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling. We operate the National Gambling Helpline, provide direct support for anyone who is affected by gambling, create awareness about safer gambling and support pathways, and encourage an effective approach to safer gambling within the gambling industry.

For further details and to apply please click the apply button.

Closing date for applications: 19th September 2025.

Interviews will take place online via video conference – week commencing 22nd September 2025.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Appointment is subject to a DBS check.

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

• Managing incoming calls and emails with professionalism and patience
• Handling tenancy and responsive repair queries
• Raising accurate works orders and liaising with contractors
• Recording and updating resident information
• Supporting rent payments and signposting financial concerns
• Assisting with lettings and void processes
• Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

• Experience in a customer-focused environment with call-handling responsibilities
• Strong written and verbal communication skills
• The ability to prioritise a busy workload and stay highly organised
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• A positive, empathetic and solution-focused approach
• The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Policy and Campaigns Officer, Technology and Artificial Intelligence

London

£44,228 per annum (pro rata), plus London Weighting £6,154 per annum (pro rata)

Temporary – 18 months, Four days (28 hours) a week. Happy to talk about flexible working.

The TUC is looking for a Policy & Campaigns Officer to contribute to our work ensuring workers benefit from and shape new technologies and artificial intelligence – in the workplace and in public policy.

It will suit someone who is comfortable engaging with fast-moving policy debates on AI, delivering public events and supporting unions to respond to how AI is changing the world of work.

What key experience, skills, knowledge and understanding do you need?

 You will need:

• Involvement in policy or campaigning on technology and AI issues
• Skills in organising and facilitating meetings, seminars, conferences or similar events, including online events
• The ability to build relationships with a wide range of stakeholders.

The closing date for completed applications for this post is 5 pm, Monday, 22nd September 2025. Interviews will be held during the week commencing 29th September.

The TUC operates an anonymised recruitment process, and names are not included during shortlisting. We don’t ask for details of educational institutions attended.

TUC staff enjoy a good benefits package, including a final salary pension scheme and other benefits.

About the opportunity
Working closely with the Corporate Partnerships Manager and wider Philanthropy Department, the Corporate Partnerships Coordinator will identify and cultivate fruitful partnerships with a range of small, medium and large businesses.
They will help maximise the potential of corporate and other organisations for funding, volunteer recruitment, and other philanthropic opportunities, to enable growth and sustainability for Action Tutoring. This will be achieved by securing and nurturing small to medium sized organisations to provide financial support for programmes. Additionally, the Corporate Partnerships Coordinator will engage with business to generate volunteers from across the country to deliver both online and face to face tutoring.

Deadline: Sunday, 28th September 2025
Interviews: The first round of interviews will be held online on Wednesday, 15th October, and the second round will happen in person, with the location dependent on the applicant's address.
Start date: Ideally Monday 24th November 2025

Place of work: This is a flexible/hybrid role, and while you can be based anywhere in England, a willingness to travel to our London office is essential. The office address is 8-10 Fivefields, Grosvenor Gardens, London SW1W 0DH.
Contract and hours: Full-time fixed-term contract of 12 months. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities

• Identify and persuade small to medium sized businesses to fund specific schools in Action Tutoring regions as part of a pilot of a ‘local champions’ scheme.
• Drive new applications from potential corporate volunteer tutors, ensuring a strong supply of high quality applications to meet growth targets in each region, for both face to face and online delivery.
• Generate regular reports and communicate updates to volunteer partners to demonstrate the value and impact of their volunteers and financial support.
• Support programme staff to develop local partnerships, through businesses and public sector links.
• Maintain accurate records of recruitment channels and relationships; use data to analyse the effectiveness of different recruitment channels, using this information to inform future work.
• Any other ad hoc responsibilities as deemed relevant by the CEO.

Person specification 
Qualification criteria:
The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Excellent relationship building and networking skills with the ability to communicate with and manage a range of different stakeholders.
• Ability to manage a varied workload and work on your own initiative.
• Highly organised, able to multitask and prioritise, and complete activities to a high standard; excellent time management skills.
• Enjoy using data and creativity to suggest improvements and inform your approach to work and partnerships.
• Able to demonstrate resilience when challenges arise.
• Strong verbal and written communication skills and interpersonal skills, able to effectively adapt communication depending on the audience.
• Confident public speaker; able to present well, both in-person and online, to a range of audiences, able to be persistent and persuasive when required.
• Is able to collaborate effectively with team members and external stakeholders.
• Open to new ideas and learning. You will be willing to adapt and grow with the development of the organisation and the Philanthropy team.
• Have high computer literacy; familiar with Microsoft Word, Excel, and PowerPoint (desirable).
• Committed to equality, diversity and inclusion.
• Committed to the mission and values of Action Tutoring.
• Committed to promoting and safeguarding the welfare of children.

You will likely be more successful in this role if you have: 

• Experience in managing or building partnerships/relationships with corporations (or other institutions/sectors e.g. Civil Service, universities or schools)
• Experience in corporate (or other) fundraising.
• Experience in a sales-based role.
• Experience in using databases.
• Evidence of an interest in education and/or the third sector.

Do you have strong communication skills and a passion for supporting vulnerable people?  

We’re recruiting multiple Support Workers (known internally as a Project Worker) to join several of our services across London. Whether it’s through semi-independent housing, mental health support, or complex needs accommodation, you’ll play a key role in helping people on their recovery journey. 

We work with a Recovery Based Approach, tailoring support to each individual’s needs and goals. 

Current Vacancies: 

All roles are rota-based, covering weekdays, evenings, weekends, and bank holidays. 

Endell Street, Covent Garden – 2 x Support Workers 

Endell Street supports 53 men and women experiencing homelessness. We provide psychologically informed support to help residents progress through the Camden Hostels Pathway toward independence. You’ll work closely with a multidisciplinary team to support clients with housing, health, substance use, and employment needs. We’re looking for someone resilient, trauma-informed, and relationship-focused. 

Rosebery Avenue, Clerkenwell – 1 x Support Worker 

Rosebery Avenue is a 24/7 Skills and Employment service with 22 self-contained flats. The focus is on helping residents move into training, education, or work. You’ll join a small, dedicated team in a psychologically informed environment, working closely with partners like St Mungo’s Recovery College to deliver tailored support. 

Islington Mental Health Service, Islington – 1 x Support Worker 

This service supports 50 adults with severe and enduring mental health needs across two hostels and two semi-independent projects. You’ll provide person-centred, trauma-informed support to help residents build confidence, develop life skills, and work toward independent living. 

About You 

Above all, you will have a genuine desire to support people to transform their lives. If you have a good understanding of the complex issues faced by homeless people; personal experience of homelessness yourself and some experience of supporting vulnerable people through a process of change, we encourage you to apply.  

You'll also need good interpersonal and listening skills; patience and resilience. We will provide you with the knowledge and training you need to work with clients in a holistic and person-centred way. 

Why join us? 

• Support clients to achieve personal goals and independence 

• Deliver practical, person-centred support 

• Be part of a committed, inclusive team 

• Receive full training and development opportunities 

• For some of these role’s staff can claim an additional pay premium: 20% for hours worked between 8pm–8am (Mon–Fri) and all weekend hours. 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

Closing date: 16th September 2025 

Interview and assessments on: w/c 29th September 2025 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Last year we launched a new website which provides independent online information, advice and support for kinship carers. This year, we’re continuing to develop new advice and information content for the website, as well as working on content for projects that focus on supporting kinship carers.

The postholder will research, create and deliver engaging, user-focused content, and deliver a seamless user content experience throughout all content development. Working with kinship carers and subject matter experts will be a big part of your role. 

You will be working on content in a range of formats, including web copy, printed guides, presentations for training, workshop materials (digital and printed), video and more.

One day you could be carrying out research with kinship carers, on another you could be doing paired writing with a subject matter expert to explain the different types of kinship care. 

Content Design by Sarah Winters and Rachel Edwards and Designed with Care: Creating trauma-informed content by Rachel Edwards will be your guides to best practice and content design principles. You’ll be confident facilitating discovery and research and building user stories and job stories with clear user goals. 

This is a great opportunity if you’re brilliant at building trusting relationships, ambitious to make your mark in content design and ready to turn complex information into plain English. We’ll also provide excellent training and support to help you. 

Key responsibilities include:

• Take complex language, processes and legislation to design content that is clear, simple and allows users to achieve their goals (creating user stories and job stories). 

• Facilitate and support user research using empathy mapping, user journeys and other techniques to understand user goals. 

• Champion the needs of the user (including our internal users) and turn them into easily digestible, scannable and actionable content. 

• Embed content design processes in the charity and upskill internal team members, building templates which support delivery of goal-oriented content. 

• Actively learn from external organisations and peers, using best practice to test new approaches (for example using AI to support content-led products and services). 

​Essential experience includes:

• Experience of designing user-centric, jargon-free content across digital and non-digital channels

• Experience of mapping user journeys from user research and working with subject matter experts to turn complex language and processes into easily understandable content

• An ability to influence and support key stakeholders and colleagues to understand the value and impact of content design principles

• Experience of working with users and an understanding of the barriers they may face when accessing content, taking a trauma-informed approach to content design

• Strong prototyping skills and knowledge of how to test content with users

• Experience in delivering and coordinating successful content projects, from understanding user needs through to creation

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer, including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages for the attention of Rachel Nelligan. Please include your notice period and earliest availability to start in your cover letter.

Application deadline: 9 am on Monday 20 September 2025 

First interview: We will be conducting interviews on a rolling basis, so applicants are encouraged to apply early. 

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!

We are a small but mighty team, with huge ambitions to transform more lives of those who live with an intellectual disability, through the power of sport.  

If you are just looking for a job, then we are probably not for you. However, if you are an experienced Corporate Partnerships Manager with a track record of driving high-value, purpose-driven partnerships that create lasting impact and you are looking for a challenge, a chance to make a huge difference and you want to be part of a high performing team which gets things done, then we would like to hear from you. 

We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. We are a small, but growing, team with huge ambitions, and applicants must be comfortable operating in an environment where working under your own initiative is expected and encouraged.

We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.

We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission. 

How to Apply  

For Job Role specifics please see the Job Description attached. The role is a fixed term contract to 31st March 2027,  with the possibility of this being extended.  The role will require travel, with 3 days per week traveling to Fuller, Smith and Turner sites. Previous applicants need not apply.

To apply, please send a covering letter (maximum 2 pages) explaining why you wish to work for Special Olympics GB. It is important that all prospective employees understand our mission and are driven by our cause. Please be specific about how your skills and experience will help you undertake this role. Generic letters and agency approaches will not be considered. Please also include your CV.

Closing date for applications is 12/09/25. First stage interviews will be held w/c 15/09/25. 

Special Olympics GB is committed to equality and diversity and encourages all sections of the community, particularly those living with a disability, who meet the job requirements to apply. We are a Disability Confident Employer.

The job holder will need to provide evidence of their ability to live and work in the UK and will be required to undertake a DBS check.   

We will only contact those who have been selected for interview. 

We request no contact from agencies.