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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Pathways Advisor
Salary: £17,500 (0.5 FTE)
Location: Northeast/ Yorkshire/Northwest
Contract Type: Part-Time, fixed term (2-years)
Reports To: Regional Manager
Service Area: The Skill Mill
Place of Work: Remote with the expectation of some regional travel
About The Skill Mill
The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending.
Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services.
Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps.
Purpose of the Role:
To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers.
Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities.
After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months.
Key Responsibilities
-
Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.
-
Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.
-
Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.
-
Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.
-
Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.
-
Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.
-
Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.
-
Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.
-
Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.
-
Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.
-
Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people.
Person Specification
Essential Criteria:
-
Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment.
-
Strong understanding of the challenges faced by young people with offending histories.
-
Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly.
-
Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes.
-
Knowledge of local labour market, training providers, and employability services.
-
Proficient IT skills and ability to maintain accurate case records and outcomes data.
-
Ability to work independently and manage a dynamic caseload.
-
Commitment to equality, diversity and inclusion in employment and service delivery.
-
A flexible and collaborative approach to partnership working.
Desirable Criteria:
-
Direct experience working with The Skill Mill or similar social enterprise programmes.
-
Lived experience of youth justice, care, or NEET pathways.
-
Knowledge of trauma-informed practice.
-
Experience collaborating with employers or brokering placements.
-
Knowledge of relevant legislation (e.g., safeguarding, GDPR).
-
Familiarity with case management systems or youth work platforms.
-
Qualification in careers guidance, youth work, or coaching.
-
Understanding of supported employment models (e.g., IPS, Youth Hubs).
Additional Requirements:
-
Enhanced DBS check required.
-
Willingness to work flexible hours, including occasional evenings/weekends.
-
Travel between partner sites or outreach locations may be required.
How to Apply:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Pathways Advisor
Salary: £17,500 (0.5 FTE)
Location: Midlands
Contract Type: Part-Time, fixed term (2-years)
Reports To: Regional Manager
Service Area: The Skill Mill
Place of Work: Remote with the expectation of some regional travel
About The Skill Mill
The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending.
Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services.
Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps.
Purpose of the Role:
To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers.
Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities.
After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months.
Key Responsibilities
-
Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.
-
Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.
-
Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.
-
Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.
-
Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.
-
Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.
-
Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.
-
Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.
-
Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.
-
Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.
-
Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people.
Person Specification
Essential Criteria:
-
Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment.
-
Strong understanding of the challenges faced by young people with offending histories.
-
Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly.
-
Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes.
-
Knowledge of local labour market, training providers, and employability services.
-
Proficient IT skills and ability to maintain accurate case records and outcomes data.
-
Ability to work independently and manage a dynamic caseload.
-
Commitment to equality, diversity and inclusion in employment and service delivery.
-
A flexible and collaborative approach to partnership working.
Desirable Criteria:
-
Direct experience working with The Skill Mill or similar social enterprise programmes.
-
Lived experience of youth justice, care, or NEET pathways.
-
Knowledge of trauma-informed practice.
-
Experience collaborating with employers or brokering placements.
-
Knowledge of relevant legislation (e.g., safeguarding, GDPR).
-
Familiarity with case management systems or youth work platforms.
-
Qualification in careers guidance, youth work, or coaching.
-
Understanding of supported employment models (e.g., IPS, Youth Hubs).
Additional Requirements:
-
Enhanced DBS check required.
-
Willingness to work flexible hours, including occasional evenings/weekends.
-
Travel between partner sites or outreach locations may be required.
How to Apply:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Pathways Advisor
Salary: £17,500 (0.5 FTE)
Location: South of England / London
Contract Type: Part-Time, fixed term (2-years)
Reports To: Regional Manager
Service Area: The Skill Mill
Place of Work: Remote with the expectation of some regional travel
About The Skill Mill
The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending.
Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services.
Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps.
Purpose of the Role:
To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers.
Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities.
After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months.
Key Responsibilities
-
Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.
-
Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.
-
Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.
-
Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.
-
Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.
-
Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.
-
Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.
-
Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.
-
Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.
-
Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.
-
Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people.
Person Specification
Essential Criteria:
-
Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment.
-
Strong understanding of the challenges faced by young people with offending histories.
-
Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly.
-
Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes.
-
Knowledge of local labour market, training providers, and employability services.
-
Proficient IT skills and ability to maintain accurate case records and outcomes data.
-
Ability to work independently and manage a dynamic caseload.
-
Commitment to equality, diversity and inclusion in employment and service delivery.
-
A flexible and collaborative approach to partnership working.
Desirable Criteria:
-
Direct experience working with The Skill Mill or similar social enterprise programmes.
-
Lived experience of youth justice, care, or NEET pathways.
-
Knowledge of trauma-informed practice.
-
Experience collaborating with employers or brokering placements.
-
Knowledge of relevant legislation (e.g., safeguarding, GDPR).
-
Familiarity with case management systems or youth work platforms.
-
Qualification in careers guidance, youth work, or coaching.
-
Understanding of supported employment models (e.g., IPS, Youth Hubs).
Additional Requirements:
-
Enhanced DBS check required.
-
Willingness to work flexible hours, including occasional evenings/weekends.
-
Travel between partner sites or outreach locations may be required.
How to Apply:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
To apply please send the CV and cover letter.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
As a Kitchen Assistant, this is your chance to step into a fast-paced, high-volume kitchen where your work genuinely makes an impact from day one. You’ll be part of a dedicated Foodservices team delivering across a varied operation, from a bustling restaurant and large-scale events to a coffee shop and seasonal outlets all set within a unique and meaningful environment. If you enjoy being busy, working with purpose, and seeing the results of your efforts, this role offers exactly that.
The Arboretum is the UK’s dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people-focused organisation. It’s made up of individuals who are committed to doing their very best for others, while also making the most of the opportunities and experiences we provide.
We’re looking for someone who thrives as part of a team and takes pride in keeping standards high. You’ll be hands-on across food preparation, service support and maintaining a clean, safe kitchen, bringing energy, reliability and a positive attitude to every shift. You’ll understand the importance of food safety and organisation, and be someone who can stay calm and focused, even during the busiest services.
This role is ideal for someone with experience in a similar setting who wants to build their skills in a dynamic environment. You’ll be a strong team player, willing to learn and flexible in your approach, with the confidence to support across different areas when needed. In return, you’ll gain valuable experience in a varied operation where your contribution is recognised and truly valued.
Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR. This role Is being offered on a casual basis working nay 5 from 7 days per week.
Employee benefits include -
- Employee Assistance Programme (EAP)
- Pension scheme subject to eligibility
- You are entitled to 28 days’ holiday per holiday year, including bank and public holidays. Your entitlement will be calculated on a pro rata basis, depending on the number of hours that you work.
- Annual leave should be used in the year it is accrued.
- Uniform will be provided (where applicable).
About the National Memorial Arboretum
The Arboretum is the UK’s leading year-round centre of Remembrance and a proud part of the Royal British Legion. Spread across 150 acres, it is home to more than 350 memorials, including the nationally significant Armed Forces Memorial, paying tribute to the service and sacrifice of those who have served and continue to serve our country. The site is also filled with around 30,000 maturing trees and a wealth of wildlife, making it a beautiful and peaceful place to reflect. Each year, the Arboretum attracts around 300,000 visitors, many of whom attend over 200 events held throughout the year.
In March 2017, the National Memorial Arboretum opened its new award-winning Remembrance Centre, offering an even more powerful and immersive experience for all those who visit. This truly is a special place – a living memorial that honours the dedication and sacrifice of our Armed Forces community.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Women-only post (Section 7(2)(d) applies)
Team Leader – Domestic Abuse Safe Accommodation (Cheshire West and Chester)
Salary: £28,444 per annum
Hours: 32 hours per week
Contract: Permanent
Closing date: To be confirmed
About WHAG
WHAG is a leading charity delivering high‑quality, trauma‑informed support to women, men and families affected by domestic abuse, sexual violence, homelessness and relationship breakdown across the Northwest. Our work is rooted in empowerment, choice, strength and change, supporting people to rebuild their lives safely and independently.
The Role
We are seeking an experienced and motivated Team Leader to lead and coordinate our Domestic Abuse Safe Accommodation Service in Cheshire West and Chester. Reporting to the Operations Manager, you will provide strong operational leadership, ensure high‑quality service delivery, and develop effective partnerships with local agencies and stakeholders.
You will support and supervise staff, oversee casework quality, manage risk, contribute to service development, and ensure contractual and safeguarding requirements are met. This role includes participation in a 24/7 on‑call rota and occasional evening and weekend work.
Key Responsibilities
- Lead and coordinate a trauma‑informed domestic abuse safe accommodation service
- Provide supervision, case management and quality assurance to staff and volunteers
- Manage referrals, risk assessments, safeguarding concerns and crisis responses
- Ensure effective multi‑agency working, including MARAC and local partnership forums
- Monitor service outcomes, complete reporting and contribute to service improvement
- Support recruitment, induction and development of staff and volunteers
- Maintain accurate records and ensure compliance with policies and legislation
About You
You will have:
- Experience supporting adults and children affected by domestic abuse, sexual violence or stalking
- Experience of strengths‑based risk assessment, including DASH RIC
- Strong experience of multi‑agency working and managing complex cases
- Proven ability to manage, supervise and motivate teams
- A trauma‑informed, person‑centred approach to service delivery
- Knowledge of safeguarding, housing, welfare benefits and relevant legislation
- Strong IT skills, including Microsoft Office
- A commitment to equality, diversity and inclusion
Essential Requirements
- Relevant qualification or equivalent experience (with willingness to work towards Level 5)
- Ability to travel across the contract area and access to a car
- Flexibility to work evenings, weekends and on‑call rota
- Enhanced DBS check
What We Offer
- 25 days annual leave rising to 28 days (pro‑rata) plus bank holidays
- Pension via NEST
- Health plan and employee wellbeing support
- Flexible working (for non‑rota posts)
- Bike‑to‑work and tech salary‑sacrifice schemes
- Free parking and charity worker discounts
WHAG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We welcome applications from all sections of the community.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Gordon Moody is a leading charity providing residential treatment, recovery support, and prevention services for people affected by gambling-related harm. Our work is values-driven, compassionate, and focused on creating lasting positive change — for the people we support and for our staff.
About the Role
We are seeking an experienced Resourcing and Engagement Lead to take ownership of our end-to-end recruitment activity while also playing a key role in HR administration, systems management, compliance, and reporting.
This is a hands-on, influential role that works closely with hiring managers, senior leaders, and external partners to ensure we attract and retain high-quality talent aligned with our culture and values. You will champion excellent candidate experience, continuous improvement, and data-driven decision-making across our people processes.
Key Responsibilities
Recruitment & Resourcing
-
Lead and manage the full recruitment lifecycle, from vacancy briefing through to offer and onboarding
-
Conduct CV sifting, initial telephone interviews, and attend interviews where required
-
Partner with hiring managers to understand workforce needs and provide expert recruitment guidance
-
Ensure all recruitment activity is fair, inclusive, legally compliant, and aligned with best practice
-
Oversee job descriptions and adverts, ensuring accuracy, consistency, and brand alignment
-
Deliver recruitment activity in a timely, cost-effective manner within agreed budgets
-
Build and manage strong relationships with recruitment agencies and suppliers
-
Develop talent pools for frequently recruited roles to support succession planning
-
Coordinate recruitment administration, including interview scheduling and documentation
-
Place candidate experience at the heart of all recruitment activity
-
Work with the Digital Marketing team to promote vacancies via social media and the website
-
Represent Gordon Moody at recruitment fairs and external events
HR Administration, Compliance & Systems
-
Provide comprehensive HR administration support across the employee lifecycle
-
Carry out all pre-employment checks, including right-to-work, references, DBS, and social media screening
-
Manage compliance checks for international recruitment, including visa verification and monitoring
-
Oversee the day-to-day management of the HRIS (Personio), ensuring data accuracy and system integrity
-
Act as a key point of contact for HR system queries, supporting managers and HR colleagues
-
Contribute to the ongoing improvement of HR processes, systems, and data quality
HR Reporting & Analytics
-
Produce accurate and timely HR KPI reports for senior leadership and the Board
-
Monitor recruitment, workforce, and compliance data to identify trends and risks
-
Ensure HR data meets governance, audit, and confidentiality requirements
-
Provide project and operational support to the HR Director in delivering the HR Strategy
Engagement & Referral Pathways
-
Develop a strong understanding of Gordon Moody’s services, values, and referral pathways
-
Work with senior leaders to identify and build engagement opportunities with external partners and referrers
About You
Essential
-
GCSE Maths and English (Level 2) or equivalent
-
CIPD qualification or equivalent HR experience
-
Experience working in a recruitment or talent acquisition environment
-
Strong IT skills, including HR systems, Word, and Excel
-
Excellent written and verbal communication skills
-
Experience advising and supporting managers on recruitment practices
-
Highly organised with strong attention to detail
-
Able to handle confidential information with discretion
Desirable
-
Experience administering HR systems and workflows
-
Knowledge of DBS processes and work visa requirements
-
Experience working within a similar or values-led sector
Personal Attributes
-
Calm, resilient, and effective under pressure
-
Confident communicator with strong influencing skills
-
Proactive, organised, and solutions-focused
-
Strong relationship-builder with a positive, professional approach
The client requests no contact from agencies or media sales.
Barnardo's is seeking an empathetic and child led individual who can work within a dynamic and fast-paced environment using their strong organisational, communication and time management skills to support children in the secure estate.
This part-time position (Independant Children's Rights and Advocacy Worker – Project Worker 2) is based within HMYOI Werrington, which accommodates children aged between 15-18 years, who are in custody, either sentenced or on remand. Barnardo's refers to Young Offender Institutions (YOI) and Secure Training Centres (STC) as the ‘Secure Estate'.
Barnardo's is commissioned by the Ministry of Justice (MoJ) to provide an Independent Children's Rights and Advocacy (ICRAS) Service to children accommodated in a secure setting. The service is known to children as Barnardo's: Your Rights, Your Voice, and currently works within four Young Offender Institutes, one Secure Training Centre. The ICRAS service is child led and independent of the secure estate; our service is delivered within HMYOI Werrington to ensure children can freely access support for a range of issues linked to their needs, rights & experiences of custody, resettlement, and safeguarding. As such this is a child-facing service, and at times involves lone working in the establishments, so we are seeking someone who can see the child, not the offence.
We hold ‘voice' at the heart of all we do, therefore we feel the role is best described by someone who is currently working in this sector: “The role is a Children's Rights and Advocacy role, which means it is our job to empower the children we work with and help them to understand that what they think, what they feel and what they want, really matters. We can speak on behalf of children to ensure their voice is heard and we also have the opportunity to help them to find the tools and confidence to raise their voices for themselves. Advocacy and Children's Rights support is particularly crucial in the secure estate because children are away from home, family and natural advocates, and also because children in secure estate are some of the most vulnerable children in society; they have often faced considerable adversity, disadvantage and discrimination prior to arriving into custody and they might not, therefore, be equipped with the skills needed to articulate their concerns. Through the work you do with a child such as simply helping them make contact with friends or family on the outside, to helping them with concerns they may have in relation todiscrimination, resettlement or safeguarding issues, you may be the one person telling them that they matter for the very first time.”
The position (Independant Children's Rights and Advocacy Worker – Project Worker 2) is line managed by a Team Manager, reporting to an off-site manager. The post holder will need to be able to work autonomously, working to the requirements of the contract and the regime of the establishment. The secure estate is a highly structured environment; as a Barnardo's service we deliver independent advocacy and support for a range of issues, whilst still having to follow and adhere to this structure.
This role includes lone working in this challenging secure environment. It is, therefore, critical that the successful candidate can follow guidance and policy and is able to take proactive and individual responsibility to understand and access the service support mechanisms. This role requires the worker to be onsite for their contracted hours, working remotely only for occasional training or meetings. The advocacy team work on a rota system with set hours each week, which includes weekends and bank holidays. Applicants should also be aware, that due to the nature of working within the secure estate, the vetting and induction process can take several months to complete.
When completing your application please refer to your skills, knowledge and experience in relation to the Additional Information, Person Specification and Job Description document. This should be done with an understanding of the context of the service described, including advocacy and safeguarding.
This is a part-time vacancy with 18.5 hours available per week.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible
The client requests no contact from agencies or media sales.
About Us
Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse?
The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.
Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.
We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls.
Key Responsibilities -
To plan and implement high quality support and advocacy services for women affected by domestic violence in Solihull.
To provide one off support and case work to women accessing support in Solihull.
To work within a multi-agency framework to ensure the safety of women is prioritised.
Experience Required -
Providing practical and emotional support to women and children affected by domestic violence.
Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc.
Developing and maintaining effective working relationships with external agencies.
Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults.
Benefits
-
31 days annual leave (excluding bank holidays)
-
Up to 6% matched pension contribution
-
Free access to Employee Assistance Programme
-
Life Assurance scheme while in employment (a lump sum of 4 times salary)
-
Cycle to Work scheme
-
Health Cash Plan scheme available to all employees from day one
-
Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy
BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website.
These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.
The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.
The client requests no contact from agencies or media sales.
About Us
Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse?
The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.
Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.
We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls.
Key Responsibilities -
To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.
Experience Required -
Providing practical and emotional support to women and children affected by domestic violence
Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc.
Developing and maintaining effective working relationships with external agencies
Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults
Benefits
-
31 days annual leave (excluding bank holidays)
-
Up to 6% matched pension contribution
-
Free access to Employee Assistance Programme
-
Life Assurance scheme while in employment (a lump sum of 4 times salary)
-
Cycle to Work scheme
-
Health Cash Plan scheme available to all employees from day one
-
Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy
BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website.
These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.
The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.
The client requests no contact from agencies or media sales.
This is a rare opportunity to lead the development and delivery of our digital learning and natural history publishing at our national environmental education charity.
You will oversee a talented team and collaborate with authors, designers, and creators in the natural history community to deliver innovative training and resources that set the standard for environmental learning.
- Permanent full-time contract
- Starting salary circa £36,973 per annum + excellent benefits
- Flexible base location with remote / home working welcomed
- Make a visible, lasting contribution to environmental education across the UK
Love where you work!
At the Field Studies Council, our mission is to create outstanding opportunities that inspire everyone to engage with and care for the environment.
Your team will be responsible for creating high-quality training courses, publications, and resources that inspire learners of all ages. You’ll work together to extend our charity’s impact across the UK.
We value the contribution each team member makes and provide excellent benefits to reward and support you in your role.
What you’ll be doing
In this key leadership role, you will guide the Digital Learning & Publishing unit, ensuring our courses and publications are impactful, financially sustainable and aligned with our charitable mission. Your work will include:
- Overseeing the production and management of biodiversity training courses and natural history publications
- Leading a team to deliver both in person and digital learning experiences
- Managing budgets, business planning, and the operational performance of the unit
- Working with Marketing to grow ecommerce revenue and promote the portfolio
- Building and maintaining strong relationships with partners, authors, tutors, designers, and the wider natural history community
- Identifying new opportunities, markets, and partnerships to expand our reach
- Leading editorial workflows, rights management, licensing, and version control
- Commissioning new titles and resources that support environmental understanding
- Ensuring compliance with GDPR, safeguarding, and copyright requirements
Where you’ll be based
The base location for this position is negotiable, with remote working / home working welcomed. If you prefer working in an office environment, you can work from one of our Field Studies Centres across the UK. Hybrid working options can also be considered.
This role includes travel to Field Studies Council locations and other venues throughout the UK and will involve some overnight stays.
You’ll thrive in this role if you are:
- An experienced senior manager with a strategic mindset
- Skilled at leading teams, freelancers, and creative contributors
- Confident working with authors, artists, designers, and content creators
- Experienced in delivering training materials at regional or national scale
- Commercially aware, with strong budget management experience
- A clear and engaging communicator with excellent written and verbal skills
- Highly organised, detail focused, and able to deliver at pace
- Comfortable using digital tools, databases, and online learning platforms
- Motivated by our mission and values
If you are looking for a role where your leadership can make a genuine difference to environmental learning, we would be delighted to receive your application.
* Your benefits whilst working with us will include:
- 28 days annual leave + bank holidays
- 2 extra loyalty days dependent on length of service
- Life assurance 5 x your annual basic salary
- Health and Wellbeing Support App for you and eligible family members to access remote GP appointments, mental health consultations, physiotherapy sessions and financial & legal support
- 24-hour Counselling Helpline Service
- Cycle to work and EV schemes
- Discounts and cashback opportunities
- Flexible working options where roles permit
- Quality learning and development opportunities
The closing date for receipt of your completed application is 27th April 2026.
We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.
Interviews are scheduled to take place at Field Studies Council online in the week commencing 11th May 2026.
Shortlisted applicants will be contacted by email.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and we expect all team members to share this commitment. Any offer of employment will only be confirmed following the successful completion of rigorous pre-employment checks, including appropriate Disclosure and Barring Service (DBS) checks / PVG Scheme check with Disclosure Scotland.
The client requests no contact from agencies or media sales.
About Us
Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse?
The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.
Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.
We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls.
Key Responsibilities -
To bring expertise around DVA into the MASH teams within Solihull Childrens services to improve practice, providing guidance and support to professionals to build understanding of safe and appropriate interventions with women and children.
To provide information, support and signposting for women supported by Solihull Children’s Services disclosing experiences of domestic violence/abuse.
Experience Required -
Influencing professional practice, including delivering training and awareness sessions
Carrying out needs and risk assessments and support of women experiencing abuse
Working within safeguarding guidelines to protect and promote the well-being of children and young people
Monitoring and evaluating projects
Benefits
-
31 days annual leave (excluding bank holidays)
-
Up to 6% matched pension contribution
-
Free access to Employee Assistance Programme
-
Life Assurance scheme while in employment (a lump sum of 4 times salary)
-
Cycle to Work scheme
-
Health Cash Plan scheme available to all employees from day one
-
Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy
BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website.
These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.
The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.
The client requests no contact from agencies or media sales.
About Us
Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse?
The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.
Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.
We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls.
Key Responsibilities -
To provide individual information, support and signposting for women disclosing experiences of domestic violence.
To provide support to health professionals in general practice on understanding and responding to domestic violence.
Experience Required -
Carrying out needs and risk assessments and support of women experiencing abuse
Working within safeguarding guidelines to protect and promote the well-being of children and adults
Monitoring and evaluating projects
Benefits
-
31 days annual leave (excluding bank holidays)
-
Up to 6% matched pension contribution
-
Free access to Employee Assistance Programme
-
Life Assurance scheme while in employment (a lump sum of 4 times salary)
-
Cycle to Work scheme
-
Health Cash Plan scheme available to all employees from day one
-
Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy
BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website.
These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.
The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.
The client requests no contact from agencies or media sales.
About Us
Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse?
The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.
Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.
We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls.
Key Responsibilities -
To provide specialist expertise on DVA within the Public Protection Unit (PPU) and the local policing unit (LPU) across Coventry and Solihull police stations, covering Solihull Borough. This role will support the improvement of police practice by providing tailored guidance, advice, and professional support to officers and staff, strengthening their understanding of safe, trauma informed and appropriate interventions with women and children affected by DVA.
To provide information, support and signposting for women accessing WMP disclosing experiences of domestic violence/abuse.
Experience Required -
Influencing professional practice, including delivering training and awareness sessions
Carrying out needs and risk assessments and support of women experiencing abuse
Working within safeguarding guidelines to protect and promote the well-being of children and young people
Monitoring and evaluating projects
Benefits
-
31 days annual leave (excluding bank holidays)
-
Up to 6% matched pension contribution
-
Free access to Employee Assistance Programme
-
Life Assurance scheme while in employment (a lump sum of 4 times salary)
-
Cycle to Work scheme
-
Health Cash Plan scheme available to all employees from day one
-
Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy
BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website.
These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.
The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.
The client requests no contact from agencies or media sales.
Senior Compliance Officer
About Internews
Internews works globally to ensure people everywhere can access trusted, quality information that empowers participation, accountability, and healthier, more informed communities. For more than 35 years, in over 100 countries, we have strengthened local media, supported civil society, and helped millions of people access crucial information across issues such as health, governance, conflict, and the environment.
We are an international nonprofit with administrative hubs in California, Washington DC, London, and Paris. Our teams represent a wide mix of backgrounds, identities, cultures, and lived experiences. We actively foster an environment rooted in dignity, belonging, justice, and flexibility.
About the Role
We are seeking a high-performing, experienced, and self-directed compliance professional to provide maternity cover within the Grants, Contracts & Compliance (GCC) department.
This role requires someone who operates with excellence, independence, and sound judgement from day one—a person who is confident navigating complex donor rules, shaping risk‑mitigation strategies, and leading award management processes without needing extensive onboarding. We are seeking an experienced practitioner with proven applied experience, rather than a purely theoretical background.
You will oversee the full lifecycle of European donor‑funded awards, ensuring rigorous contractual and regulatory compliance across Internews. Working closely with colleagues across Programmes, Finance, and Global Development, you will help maintain a culture where doing things right is prioritised over shortcuts.
The ideal candidate brings deep expertise with major European donors (European Commission, Sida, FCDO), a proactive mindset, and the ability to lead, train, and influence teams across the organisation.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following, with other duties upon request:
Compliance
· Review and approve proposal budgets for assigned funding opportunities.
· Review donor agreements and ensure terms are acceptable; support the Director of GCC in strengthening organisational risk‑mitigation practices.
· Advise staff on Internews’ internal and donor rules across the project cycle.
· Work with Programme Officers and cross-functional teams on effective project start‑up, including inductions, adapting award procedures/templates, and ongoing staff training; conduct country visits when required.
· Collaborate with Finance to support successful programme audits.
· Maintain and update organisational data on institutional donor platforms (e.g., EU Transparency Register, IATI).
· Develop and maintain training materials and guidelines for at least one major donor; provide expert compliance guidance across GCC.
· Deliver inductions and training for new and junior GCC staff.
· Set up and maintain complete and up‑to‑date award records in line with donor and Internews requirements.
Development
· At proposal stage, review and approve teaming agreements and NDAs with bid partners.
· Review and approve donor budget submissions, ensuring accuracy, consistency, compliance, and adequacy.
· Coordinate pre‑award due diligence for prospective donors.
· Review and negotiate donor agreements and modifications, managing associated risks.
· Establish and maintain proposal, award, and contract records within the award management system, including significant data entry.
Procurement Management
· Advise staff on procurement requirements and maintain internal records for procurements under awards.
· Support development of compliant procurement plans.
· Lead and administer higher‑value procurements, including negotiating contractor terms.
· Draft and execute sub‑contracts and amendments in full compliance with donor and Internews policies.
· Troubleshoot contractual issues, prepare termination notices, and manage related risks.
· Prepare procurement documentation for audits and serve as point of contact for procurement audit processes.
· In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of Belonging, Dignity, and Justice.
SUPERVISORY RESPONSIBILITIES
· Line‑manage GCC staff when assigned.
· Deputise for the Director of GCC as required.
· Lead award management for flagship programmes and advise programme teams and partners on donor compliance, budgeting, and agreement management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required
· University degree in a relevant field or equivalent lived/professional experience.
· Extensive senior-level experience in award management within an international nonprofit or international development organisation.
· Demonstrated hands‑on experience interpreting and applying donor rules and compliance requirements (especially European Commission, FCDO, and SIDA) in real project implementation contexts.
· Proven experience managing procurements and negotiating contracts, including drafting and executing agreements and amendments in compliance with donor and organisational requirements.
· Experience preparing procurement documentation for audits and managing procurement‑related risks.
· Demonstrated experience troubleshooting compliance, contractual, and financial issues, and advising programme teams on practical solutions.
· Experience assessing and managing compliance and contractual risks across the project cycle.
· Experience using award management systems or structured grant/contract databases, including maintaining accurate award records and donor‑required data.
· Native-level proficiency in English (written and spoken).
· Strong writing and editing skills, with prior experience producing key work outputs such as proposals, budgets, reports, and trainings.
· Excellent interpersonal and stakeholder management skills, including diplomacy, negotiation, cross-team collaboration, donor communication, and discretion with confidential information.
· Strong analytical and problem‑solving abilities, with a demonstrated track record of applying critical thinking to complex compliance or award management challenges.
· Excellent time‑management and organisational skills, including the ability to handle shifting priorities in a fast‑paced or complex operating environment.
· Proven ability to work both independently and collaboratively within multicultural and remote teams; demonstrated leadership capacity.
· Flexibility to manage periodic shifts in workload and working hours.
· Experience mentoring or training staff on compliance, procurement, or donor‑related procedures.
· Experience leading cross‑functional processes involving both programme and operational teams.
Preferred
· Prior experience living or working in a global majority country/region
· Proficiency in Russian (written and spoken).
· Experience with EU/UK‑funded projects (e.g., EC, FCDO) in complex environments.
· Experience developing internal policies, guidelines, or training materials related to compliance, procurement, or award management.
· Familiarity with Internews’ operating environment, systems, or organisational approaches.
Vacancy Timeline:
Deadline for applications: 21 April 2026 (Note: This is a rolling recruitment process candidates might be invited for interview before the deadline)
MISCELLANEOUS:
Candidates must submit a succinct cover letter of no more than 2 pages explaining how they satisfy the requirements of the role, and a CV highlighting relevant experience. Successful candidate will also be asked to provide three professional referees, one of whom must be from their most recent employer.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.
This position will be located in the United Kingdom and therefore, a successful applicant must both be present in the UK for the duration of the assignment and be able to demonstrate their Right to Work in the UK in order to commence employment.
Department: Data, Digital & Technology
Contract type: Permanent
Salary Level: Circa £36,300 per annum
Location:Home Based (UK wide travel as required)
Reports To: Senior Project Manager
About this role:
The Product Support Specialist will play a key role in supporting the day-to-day operation, improvement, and effective use of NFCC’s digital platforms and services. Working within the Digital Transformation team, the postholder will act as a central point of coordination for business-as-usual support, helping to manage incoming queries, triage issues, maintain accurate records, and ensure that requests are responded to in a timely and structured way.
The role will work closely with the Senior Project Manager, Business Analyst, stakeholders, suppliers, and colleagues across the wider Data, Digital and Technology team to support the smooth running and ongoing improvement of NFCC’s digital products, including the website and other core platforms. This includes translating issues and requirements into clear tickets or briefs, supporting Agile ways of working, contributing to sprint and release activity, producing user guidance and training materials, supporting workshops where required, and helping to ensure that systems remain effective, user-focused, and aligned with organisational and fire sector needs.
What we are looking for:
We are looking for someone who is organised, proactive, digitally confident, and able to balance routine support activity with coordination across multiple systems and stakeholders. You will need to be comfortable handling queries, assessing issues, working with suppliers, and keeping accurate records, while also contributing to continuous improvement across our digital services.
The successful candidate will be expected to quickly build strong working knowledge of NFCC’s digital platforms and use this to support users, coordinate activity, and help improve the effectiveness of our systems and services.
What You’ll Bring:
- Experience supporting digital platforms such as websites, content management systems, CRMs, or community platforms (WordPress highly desirable).
- Experience working in a digital, product, platform, or business support role within a technology, digital delivery, or systems-based environment.
- Strong day-to-day support skills for digital platforms, including responding to queries, triaging issues, coordinating actions, and maintaining high standards of user support.
- Experience working with internal teams and external technical suppliers to progress issues and resolve defects or enhancement requests.
- Ability to assess issues, use sound judgement, and decide when matters can be resolved directly or escalated appropriately.
- Ability to translate user needs or problems into clear, concise tickets, briefs, or actions for technical teams.
- Confidence supporting or leading workshops where required to gather information, clarify issues, and help progress support or improvement activity.
- Excellent organisational skills, with the ability to manage competing priorities, handle reactive tasks, and maintain accurate support logs or trackers.
- Strong written and verbal communication skills, with confidence engaging both technical and non-technical audiences.
- Good digital confidence and the ability to quickly learn systems, processes, and user journeys.
- Experience using ticketing or workflow tools, such as Monday . com, Microsoft Planner, or similar platforms.
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (SharePoint, Teams).
- Familiarity with Agile or sprint-based working environments.
- Experience of producing basic platform or website reporting, including use of tools such as Google Analytics, would be an advantage.
How to apply:
Please complete the application form via the ‘apply now’ button below. CV’s will NOT be accepted for this position.
Closing Date: 30th April 2026
Interviews:Week commencing 11th May 2026 (via Microsoft Teams)
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
