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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Smile Train
Smile Train is the world’s leading cleft focused organization. Our goal is to transform the lives of every person impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our patients with free, life-changing, comprehensive cleft treatment. Our sustainable model has allowed us to reach more than 2 million children in 75+ countries in the past 25 years, and we still feel like we’ve just started. We are truly changing the world one smile at a time!
Role Summary:
We are looking for a highly skilled Communications Manager to lead and execute communications efforts for Smile Trian UK. Working in close collaboration with Smile Train’s Communications Team in HQ, you will support executing the global communications strategy at the local-level for Smile Train UK to elevate the organization’s global voice and inspire philanthropic engagement.
Through communications excellence and effective management of Smile Train UK’s PR and organic social media, you will amplify the many powerful stories of our cleft treatment and care programs partners, and patients in ways that strengthen connection, elevate understanding, and expand global impact.
If you are passionate about leveraging your communications skills to advocate for Smile Train’s purpose — to empower local medical professionals and create sustainable, long-term solutions for children and families affected by clefts around the world – then this is the right role for you!
This is a full-time, hybrid opportunity starting as soon as possible. You will be based in our London Bridge Office on Wednesdays and Thursdays and there will be periodic travel on a needs basis.
Reports To: UK Fundraising Director
Key Responsibilities:
- Execute Smile Train UK communications efforts in alignment with global communications plans and standards to increase awareness of cleft lip and palate and Smile Train.
- Align local Smile Train UK public relations plans and media vendor partnerships with the global PR strategy, ensuring agencies align with Smile Train’s goals, brand voice, and strategic priorities.
- Manage Smile Train UK media outreach to the press to generate awareness and publish timely news through press release development, media pitches, media alerts, op-eds, etc. in alignment with global standards and priorities
- In collaboration with Smile Train headquarters, develop and execute Smile Train UK’s organic social media content and campaigns to enhance engagement, grow reach, and strengthen Smile Train UK’s brand presence across all platforms.
- Effectively manage external Smile Train UK PR and organic social media agencies and ensure all activities are completed on time and within budget
- Collaborate with the Smile Train HQ Communications Team to develop global communications campaigns and execute localization for Smile Train UK
- Collaborate with the Smile Train HQ Website Team to align UK specific content pages on the Smile Train UK website as required
- Collaborate with the Smile Train UK Fundraising Team as needed for communications and content support, including event support (e.g. invites, event materials, speeches, videos) and impact and annual report development.
- Support implementation of global brand standards through local alignment of assets, toolkits and messaging with global brand guidelines
- Report to senior stakeholders on performance of Smile Train UK’s PR and organic social media
- Build and manage Smile Train UK’s PR and organic social media budgets, handle invoice processing, and ensure expenses remain within budget
- Other duties as appropriate for this role.
Supervisory responsibilities: No permanent staff supervisory responsibilities
Required Education and Experience:
- 5+ years of experience working in a Communications role, with a proven track record of driving PR and organic social media; in the non-profit sector or comparable commercial environment.
- Bachelor’s degree or equivalent in Communications, Public Relations, Marketing, or related field, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.
- Strong understanding of major social media platforms and tools.
- Passion for communications and public relations with the ability to connect the dots to drive awareness across the UK.
- Strong oral and written communication skills, with the ability to adapt messages to varied audiences.
- Able to take ownership of a process and to use problem solving skills to resolve issues.
- Strong team player with excellent professional and interpersonal skills to effectively collaborate across a global team.
- Effective project manager who is detail-oriented with strong organisational and time management skills.
- Experience managing external agencies.
- Able to function both independently and as part of a global team.
- Familiar with the Microsoft Office suite (Outlook, Excel, Word, and PowerPoint).
- Flexibility to work evenings and weekends when necessary to ensure all external communications are handled efficiently and appropriately.
- Passion for Smile Train’s purpose and values.
Accountability Expectations:
- Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
- Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
- Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
- Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
- Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment
Compensation Range: £40-50
Travel: Ability to travel, when necessary, for agency partner meetings, organizational events, and periodically as required
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.
Application Information:
Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.
We are sector leading with our heritage, connections, and relationships. Our friends are superbly connected and ready to use their networks to help us. With a talented, hard-working team, we deliver amazing, creative and innovative fundraising events that have a huge capacity to inspire people.
We are looking for a strategic and relationship-driven Senior Philanthropy Manager (Events) to join our growing Philanthropy team. This role is pivotal in cultivating and deepening relationships with War Child’s philanthropic supporters, through the power of our high-value events.
Working in a fast-paced environment, you’ll bring deep expertise in the strategic role high-value events have for a philanthropic audience. With exceptional interpersonal skills, and a strong understanding of major donor fundraising you'll provide strategic input into the planning and donor experience of our high-value philanthropic events, ensuring these moments strengthen relationships and inspire giving.
This is an exciting opportunity for a highly motivated and experienced events fundraiser who has previous experience of working in a high-value team, with a passion for international development. You’ll join a high-performing, values-driven team at a time of exciting growth. You will shape the future of our high-value events programme and work closely with inspiring supporters, this role offers both influence and impact.
If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.
Your role
As Senior Philanthropy Manager (Events), you will lead War Child’s high-value events programme, engaging high-net-worth supporters and Global Ambassadors to maximise income from major donors. You will focus on shaping and delivering the donor engagement strategy for high-value events, working collaboratively with colleagues to maximise fundraising impact. You will partner closely with the Ambassador & Advocate Manager, who is responsible for operational planning and delivery of events across War Child.
This role requires a strategic thinker who is comfortable building trusted relationships with high-net-worth individuals, C-Suite level executives, philanthropists and senior event volunteers and advisors, managing multiple priorities, and operating confidently in a high-profile environment.
Your responsibilities
- Lead the development of the philanthropy team’s high-value events portfolio, ensuring events are strategically designed to support cultivation and stewardship goals, including those hosted by Global Ambassadors.
- Advise the Head of Philanthropy on the development of War Child’s high-value events strategy, identifying opportunities to enhance impact and income.
- Work closely with the Head of Philanthropy and Philanthropy Lead to deliver income targets, contributing to wider team strategy and planning.
- Act as the team’s subject matter expert on high-value events, setting clear objectives and KPIs to measure success over time.
- Build and manage relationships with high-net-worth individuals involved in events, including event committees and advisory boards. Identify and progress prospects to develop long term, high-value relationships, progressing event attendees through the major donor pipeline.
- Represent the team at events, building relationships, identifying new opportunities, and ensuring a high-quality donor experience.
- Use Salesforce to provide donor insights and guidance on high value events, including guest list management, briefings evaluations, and development of data dashboards to inform future event strategy track attendee journeys, and assess long-term value.
- Working closely with the Research & Insights Manager, to produce high-quality, post event evaluations using an insights led approach to continuously improve philanthropic events.
- Ensure philanthropy messaging and donor experience at events reflect War Child’s values and impact.
- Collaborate across War Child UK and the War Child Alliance building strong internal working relationships that benefit the high-value events strategy.
- Engage senior leadership, trustees and key external stakeholders in high-value events where appropriate, providing briefings and strategic advice to maximise their effectiveness.
- Represent the Philanthropy function in cross-organisational projects, helping to shape strategic initiatives that strengthen philanthropic engagement and provide inspirational departmental leadership.
- Provide first-rate line management to the Philanthropy Assistant, modelling excellence in management that will result in line reports thriving in their role, with high standards of performance and behaviour.
- Monitor progress against income targets and contribute to accurate forecasting, reporting and budget planning.
- Contribute to organisational learning by capturing insights from event attendee interactions, staying up to date on sector trends and proactively identifying new opportunities.
- Champion best practice in fundraising, data protection, and donor care, ensuring compliance and ethical standards at all times.
- Always maintain an up-to-date knowledge of current activities of War Child and be an advocate of the War Child brand.
- Responsible for creating a culture committed to the safeguarding of children, and adults and compliant to War Child’s Safeguarding and PSEAH (Protection from Sexual Exploitation, Abuse & Harassment) policies.
- ·We are committed to building an inclusive and equitable workplace. All staff are expected to actively contribute to this by embedding principles of diversity, equity, inclusion, and belonging into their day-to-day work, decision-making, and interactions with colleagues, partners, and supporters.
These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role.
You are
- Confident, engaging high value events specialist and fundraiser with exceptional networking and interpersonal skills (for both internal and external audiences) who can inspire high net worth and high-profile individuals to support War Child’s mission
- ·Significant experience in a similar special events/high value events role, with a specialist knowledge of high net worth major donor fundraising ideally within an international development or humanitarian NGO so you can present War Child’s work with authority.
- Experience advising on and optimising high-value supporter engagement at events, with a strategic understanding of how to deepen relationships through tailored experiences and be confident working alongside high profile individuals and Ambassadors who support our events
- Able to work independently in a target led environment with a proven track record of delivering successful high value fundraising events that achieve results, delivering against targets (including securing six-figure targets) and income growth.
- An excellent communicator, confident in managing relationships at all levels, influencing and negotiating as well as writing compelling formal and informal communications.
- Strong experience of project leadership and organisation including critically evaluating activities to achieve strategic priorities and maximise their effectiveness.
- Able to understand and clearly articulate international development issues and trends including War Child’s vision, mission and values and present War Child’s work with authority.
- Organised and able to plan and prioritise to meet multiple deadlines in a fast paced environment.
- Flexible and committed to supporting high-profile donor engagement, including attendance at events in the evenings or on occasional weekends, as part of delivering a sector-leading fundraising programme.
- Experience in line management is desirable but not essential.
- Up to date knowledge of fundraising regulation, compliance and GDPR, and its implications for fundraising policy and practise. Experience of using a CRM database, such as Salesforce.
No child should be a part of war. Ever.
As Engagement Co-ordinator you will be responsible for the planning and delivery of an audience led, public programme of talks, tours and exhibitions at the Cathedral, as well as working with us to plan and deliver a great visitor experience. As a champion of great public engagement you’ll deliver high standards of presentation at the Cathedral, maximising opportunities to deepen visitors understanding of our stories and mission.
If you have experience in:
- Developing and delivering income generating visitor engagement programmes
- Working with difference audiences
- Working within a cultural, commercial or visitor attraction setting
And are:
- Customer focused, passionate about excellent engagement
- Flexible, positive and creative
- Results focused, self-motivator with an entrepreneurial attitude, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.
Then we would love to hear from you.
Main Duties and Responsibilities
Engagement Programme
- Plan, co-ordinate and deliver an engaging public programme of visitor led events, aimed at building new audiences and boosting our visitor numbers
- Work with the Head of Engagement, to develop the group visit offer, ensuring forthcoming anniversaries and activities are exploited
- Support the Head of Engagement to deliver the Social Justice Programme, identifying opportunities within existing talks and tours programming to further support the annual theme
- Provide administration of all groups and public tours, ensuring they are booked and co-ordinated accurately
- Coordinate with the Audience Development Manager to evaluate visitor and volunteer feedback, taking action to make improvements as necessary
- Work with external stakeholders and speakers to deliver an engaging year-round expert talks series
Financial administration
- Work with the Finance Team, ensure all fees for engagement events are invoiced and paid for in advance
Relationships
- Line management of the Cathedral Guides volunteer team, working with the Head Guide to ensure guides are kept up to date of Cathedral policy and are trained and delivering excellent customer service
- Work with the Verging and Property team to ensure events are coordinated and delivered to a high professional standard
Other
- Support the Head of Engagement to deliver large scale public events providing administrating and on the day delivery support
Closing date: 11.59pm on Wednesday, April 29th
Interviews are planned for Thursday, May 7th and Friday, May 8th
Introduction to the Cathedral
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
The client requests no contact from agencies or media sales.
Job Title: Independent Living Capital Appeal Manager
Contract: Permanent
Salary: £47,377
Location: The Rowe, London
Closing Date: 21st April 2026
Interviews: w/c 27th April 2026
About Centrepoint
Centrepoint works with young people aged 16–25 who are experiencing or at risk of homelessness. We provide accommodation, health support, and life skills to help young people move into education, training, and employment so they can build independent, sustainable futures. Together with our partners, we support over 15,000 young people each year and aim to end youth homelessness by 2037.
About the Independent Living Programme
Centrepoint’s Independent Living Programme (ILP) is delivering 300 genuinely affordable homes across London and Greater Manchester for young people moving on from homelessness. With 50 homes already built and £23m secured, the Independent Living Capital Appeal is raising a further £27m to complete the programme.
The Role
The Independent Living Capital Appeal Manager will play a key role in delivering this ambitious programme. You will be responsible for helping to deliver the £27m appeal target by managing and growing a portfolio of high-value donors and grant-makers, securing five and six figure gifts, and developing a strong pipeline of new prospects.
Working closely with the Head of Independent Living Appeal, you will lead the cultivation and solicitation of high-value supporters while delivering an outstanding donor experience. You will also work closely with development and programme colleagues to align fundraising with live housing developments and future pipeline opportunities.
You will:
- Lead and grow a portfolio of donors and prospects, securing new and repeat five and six figure gifts
- Identify, qualify and cultivate new prospects to strengthen the appeal pipeline
- Develop and deliver tailored cultivation and solicitation strategies
- Write compelling proposals, reports and donor communications
- Deliver excellent stewardship, designing supporter journeys that connect donors to the impact of their support
- Support senior leaders and volunteers in donor cultivation and solicitations
- Collaborate across fundraising and programme teams to maximise opportunities for support
- Line-manage the Independent Living Appeal Officer, supporting their development and contribution to the appeal
This is an opportunity to play a central role in one of the UK’s most ambitious youth homelessness initiatives, helping unlock hundreds of new homes for young people leaving homelessness.
About You
We are looking for a motivated, relationship-focused fundraiser with a strong track record of securing significant philanthropic gifts. You will bring:
- Experience securing five and six figure gifts from individuals, trusts, foundations or corporate partners
- Proven ability to build and progress a pipeline of high-value prospects
- Strong experience managing and stewarding major donor relationships
- Excellent written and verbal communication skills, including developing persuasive proposals and reports
- Confidence engaging with senior stakeholders and donors
- Strong organisational and project management skills, with the ability to manage competing priorities and deliver targets
- Ability to work collaboratively across teams and functions
Desirable:
- Experience working on a capital appeal or major fundraising campaign
- Experience working with senior volunteers in fundraising
Benefits
- 25 days annual leave, rising to 27 days
- Healthcare cash plan (dental, optical, complementary therapies)
- Private medical insurance
- Income protection
- Employer pension contributions of 5%
- Cycle to Work and interest-free travel loan schemes
Equality, Diversity & Inclusion
Centrepoint is committed to fairness, equality, and inclusion. We welcome applications from all backgrounds, including those with lived experience of homelessness or youth services.
Apply now to play a key role in delivering Centrepoint’s Independent Living Capital Appeal and creating hundreds of new homes for young people moving on from homelessness
The client requests no contact from agencies or media sales.
Job description
Role: Partnerships and Programme Development Manager
Directorate: External Affairs
Team: Corporate Partnerships
Manager: Senior Strategic Partnerships Manager
Direct reports: N/A
Role purpose
This role supports the development of WorldSkills UK’s income and partnership activity by turning programmes and ideas into clear, compelling funding opportunities. You will work across teams to develop proposals, manage partnerships, and support reporting and planning processes that contribute to long-term financial sustainability.
You will play a key role in strengthening how we plan, communicate and deliver partnership activity, helping to build strong relationships with funders and partners while improving internal systems and processes.
Key tasks and responsibilities
Partnership and project delivery
· Manage delivery of partnerships and events, ensuring they are well planned, on time and within budget
· Support management of key strategic partner relationships
· Coordinate teams and stakeholders to deliver partnership activities
· Ensure partnerships align with WorldSkills UK’s strategic priorities and equity, diversity and inclusion commitments
Income development and proposals
· Develop funding opportunities from programmes and organisational activities
· Produce high-quality proposals, presentations and funding applications
· Support applications to trusts, foundations and corporate partners
· Contribute to the development of partnership agreements and documentation
Reporting and planning
· Support delivery of income and fundraising plans through regular monitoring and reporting
· Track progress against agreed objectives and provide clear updates and analysis
· Contribute to income forecasting and financial tracking, working with colleagues in Finance and across the organisation
· Support the development and reporting of project plans (Project Initiation Documents) and associated performance measures
Systems, processes and knowledge management
· Use and help improve our CRM system (HubSpot) to manage relationships and track opportunities
· Maintain accurate records, documentation and reporting systems to support partnership activity
· Identify opportunities to improve ways of working and streamline processes across the team
Research and pipeline development
· Carry out research to identify potential partners, funding opportunities and sector trends
· Support the development of a strong and diverse pipeline of prospective partners
· Contribute to internal decision-making by providing relevant insights and analysis
General
In addition to the key tasks and responsibilities set out above, employees at this level are expected to:
· Produce specification requirements in line with procurement processes for outsourced activity
· Contribute to organisational risk and issues management processes.
· Support delivery of WorldSkills UK’s strategic priorities and annual business plan
· Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively
· Contribute to a performance‑driven culture with robust monitoring, evaluation and reporting
· Demonstrate WorldSkills UK’s values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture
· Promote and comply with WorldSkills UK’s policies, including safeguarding, health and safety, equality, diversity and inclusion
· Carry out any other duty as may be reasonably assigned that is consistent with the nature of the role and its level of responsibility. Any significant changes will be made in consultation with the post holder taking account of their experience, skills and capability
The client requests no contact from agencies or media sales.
We are recruiting for an immediate part time temporary membership events team administrator for a social welfare charity . Need strong administrative experience This is a part time role 3 days a week and the role is for about 7 weeks.
Hybrid 1 day in the office which is a Wednesday 2 days from home
The Role
Provide administrative support, including processing invoices and expense claims.
Manage shared inboxes, prioritising and directing emails to the appropriate team members.
Arrange travel, accommodation, and meetings for the team.
Take meeting notes and track actions to support follow-up.
Maintain organised digital records and documentation using SharePoint.
Demonstrate strong organisational skills, attention to detail, and the ability to manage multiple tasks.
Use Microsoft Office and internal systems confidently, while working both independently and collaboratively
The Candidate
Strong Administrative /PA experience
Minute taking
Arranged Travel
Organisational skills
IT skills , MS ofifce Sharepoint
Communication skills
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Dementia Creative Arts Project Worker
Location: Camden (South of the borough, with travel required)
Hours: 7 hours per week
Contract: 1-year fixed-term
Salary: £6,249.88 per annum (pro rata of £31,249.40 FTE)
About the Role
We are looking for a creative and compassionate individual to join our team as a Dementia Creative Arts Project Worker. This is an exciting opportunity to support people living with dementia through engaging, person-centred creative sessions delivered in their own homes.
You will work with a cohort of volunteer artists, musicians, and performers to design and deliver tailored, one-off creative sessions that enhance wellbeing, communication, and social interaction. This role is ideal for someone passionate about the arts and committed to improving the lives of people living with dementia.
Key Responsibilities
-
Manage a caseload of clients living with dementia or cognitive impairment
-
Carry out person-centred assessments to understand clients’ interests, abilities, and needs
-
Plan and coordinate creative sessions including visual arts, music, and performance-based activities
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Recruit, train, and support volunteer artists and facilitators
-
Match volunteers and artists with clients to ensure meaningful engagement
-
Conduct home visits, process referrals, and carry out risk assessments
-
Monitor, evaluate, and report on project outcomes and impact
-
Build partnerships with artists and external organisations
-
Provide information and guidance to carers, professionals, and stakeholders
-
Support project evaluation and reporting requirements for funders
About You
We are looking for someone who:
-
Has experience working with people living with dementia or vulnerable adults
-
Has a strong interest or background in creative arts, community arts, or wellbeing activities
-
Is skilled in person-centred approaches and building meaningful relationships
-
Can work independently and manage a small caseload effectively
-
Has experience working with or coordinating volunteers
-
Is organised, reflective, and committed to continuous improvement
-
Has strong communication and partnership-working skills
What We Offer
-
27 days annual leave (pro rata) plus bank holidays, rising with service
-
Contributory pension scheme (6% employer / 6% employee)
-
Ongoing training and professional development
-
A supportive and inclusive working environment
Additional Information
-
The role requires flexibility to meet the needs of clients and the service
-
Travel within the south of Camden is required
-
This post is subject to safeguarding requirements and adherence to organisational policies
How to Apply
If you are passionate about using creativity to improve the lives of people living with dementia, we would love to hear from you. Please complete the attached forms and return them to us.
Why Age UK Camden?
We’re proud to support our staff with a range of benefits, including:
-
London Living Wage Employer
-
Equal Opportunities Employer
-
Dementia Friendly organisation
-
Pension scheme with employer contributions
-
Health cash plan to help with everyday healthcare costs
-
Employee Assistance Programme offering free, confidential support
-
Ongoing training and development opportunities
-
Supportive, inclusive team culture rooted in our values of kindness, courage, justice, and hope
Striving to be an Equal Opportunities Employer
The client requests no contact from agencies or media sales.
Resolution Team Leader
We are seeking an experienced Resolution Team Leader to lead a high performing team, delivering fair, timely complaint resolutions and driving service improvement.
Position: Resolution Team Leader
Salary: £42,149 per annum London weighted or £37,573 per annum regional
Location: London Stratford or Manchester Trafford with hybrid working
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 24 April 2026
Interviews: 30 April 2026, face to face
About the role
This is a key leadership role within a customer resolutions function, focused on delivering high quality complaint handling and improving the overall resident experience.
You will lead a team responsible for managing complaints with professionalism, empathy and efficiency, ensuring compliance with internal standards and regulatory expectations.
Key responsibilities include:
- Leading, coaching and developing a high performing resolutions team
- Managing complex and escalated complaints to ensure fair and timely outcomes
- Monitoring performance against KPIs including resolution times and customer satisfaction
- Driving quality and consistency across all complaint responses
- Ensuring compliance with complaints procedures and relevant regulatory frameworks
- Working with stakeholders to identify root causes and reduce complaint volumes
- Conducting regular one to ones, quality checks and targeted training to improve performance
- Embedding a culture of accountability, empathy and continuous improvement
About you
You will bring strong leadership experience within a customer service or complaints environment, along with the ability to manage sensitive situations with confidence and professionalism.
You will have:
- Proven experience leading or supervising a team in a customer service or complaints setting
- Experience handling complex and sensitive customer issues
- Strong communication skills with the ability to influence and provide constructive feedback
- A track record of coaching and developing team members
- The ability to drive performance and maintain high service standards
- Confidence using Microsoft Office including Excel and working with data
- Knowledge of complaints handling frameworks or regulatory standards such as the Housing Ombudsman Code is desirable
About the organisation
This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong focus on quality, inclusion and sustainability, they are committed to delivering excellent services and creating positive outcomes for the communities they serve.
They offer a supportive and inclusive working environment alongside a comprehensive benefits package, including a generous pension contribution, annual leave entitlement, wellbeing support and opportunities for professional development.
Other roles you may have experience of could include:
Customer Relations Manager, Complaints Manager, Customer Experience Manager, Service Delivery Manager, Housing Customer Services Manager, Casework Manager, Customer Operations Team Leader
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Harris Hill is looking for a Bid Writer, to work 1-2dpw, for 6 months +, to support a maternity cover for a charity in London.
The remote based role, will work 1-2 dpw, depending on pay methods and budget. I.e consultancy, paye etc.
Client spec:
- Remote
- 1 to 2 days per week
- Available for online meetings
- Ideally experienced in justice-based organisations
- Main focus on trusts and foundations, with some statutory applications and reports
- Comfortable with unrestricted, project, and core cost applications
- Uses clear, respectful language aligned with the charity’s values, with sensitivity to families affected by imprisonment
- Develops persuasive, tailored bids aligned with funder priorities
- Takes applications from outline to final submission
- Works quickly and reliably to deadline
- Identifies gaps, asks focused questions, and actively seeks the information needed to strengthen bids and reports
- Brings strong judgement about what makes a proposal clear, credible, and competitive
The client has a strict budget, so your rate would influence how many days they can offer you. To be considered, you will need to send a CV, rate and method, so we can make submissions based on your personal requirements.
We are currently looking for a Senior Finance Business Partner to join our Finance team on a full time permanent contract, offering a salary of up to £65,000 per annum.
The FP&A team provides the link between Finance and the rest of the organisation, recording and analysing data to add value to operational and strategic decision-making and develop the best possible, joined-up, financial management. Our mission is to ensure effective financial and risk management of Southbank Centre and be acknowledged as a key partner in achieving its aims and objectives.
Please download the attached Job Description for a full overview of this role's responsibilities.
The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
Please note, applications sent via Email or 3rd party agencies will not be considered.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Turn your back on dull statutory audit assignments and take your audit skills global, into a truly rewarding and challenging new sector, where your work is critical to the success of NGO development projects.
Our partner is providing essential assurance services to a number of large institutions around the world, this specialist team works closely with global clients such as UNICEF, The Gates Foundaton & The World Bank – delivering and managing international development grant-funded programmes. This long established, diverse and multi-lingual team are global leaders in this field
This role is on the frontline of this globally focussed department travelling internationally, meeting clients, colleagues and auditees. Leading meetings, leading audit teams, writing audit reports. Representing the department in person in front of multiple partners and stakeholders. Contributing to the success of critical development projects worldwide - focused on public healthcare, education, disease prevention, and conservation across the developing world. The role offers travel experiences that very few other roles can match. You will
- Prepare a tailored plan for all assignments based on a good understanding of the terms of reference and the applicable contractual conditions
- Lead opening meetings with clients and auditees and present the audit findings clearly and credibly at closing meetings
- Lead assignment fieldwork teams, including locally based staff, on overseas assignments, or work alone
- Demonstrate the ability to identify issues and areas of non-compliance on an assignment and write them up as findings in a detailed, precise and clear way in the assignment report
- Be able to work to tight deadlines and manage time effectively
- Be prepared to be out of the office on international assignments for up to 40% of the time*
Key skills required..
- A genuine interest in International Development and making a difference.
- A love of international travel, preferably with experience of working or volunteering internationally
- A second language, especially French, Spanish, German, Portuguese and Arabic
- A professional accountancy qualification (ACA / ACCA / CIMA or equivalent)
- An ability to communicate in a professional, constructive and respectful manner
- A proven track record in audit work
"A fantastic & rewarding way to break into the International Development sector"
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Royal Foundation of St Katharine is one of Britains oldest charities in continuous existence since 1147. Now in its third location in Limehouse between the City of London and Canary Wharf it is a retreat centre, hospitality and meeting space and a community charity. With 45 bedrooms, 12 Meeting rooms and a community café in a Yurt it is a unique offering of an urban oasis in the busyness of London life. We host around 1000 meetings a year for major chairites and trusts. We run our own Retreat programme grounded in Christiian spirituality.
We are now recruiting a Finance Director (CCAB qualified) to oversee the financial aspects of this c£3m turnover charity with around 60 staff. The role is part of the Senior Management Team, reporting to the Master and is responsible for day to day financial operations, budgeting, management reporting, investment oversite, VAT and Tax. Payoll and HR admin - supervising one financial assistant.
Ability to be hands on with financial processing - with a strong grasp of accounting systems (Sage Inacct) and interfaces. Budgeting, VAT and Management reporting expertise.. Management of audit and annual reporting cycle. Able to use financial data to encourage managers to make good commercial decisions.
Experience of hospitality sector desired. Experience of charity sector also desired.
The chance to work in a beautiful Urban Oasis near Canary Wharf and the City of London.
Supportive of our values/ethos as a retreat centre grounded in the Christian faith.but open to all regardless of faith.
This is a permanent post, but we are open to contract work, whilst we identify a permament person. Also open to part time work. Applicants must have right to work in UK.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location London based, requiring two days per week at Society Building, 8 All Saints Street, London N1, or Regional based with your place of work being your primary residence or suitable workplace close to your home.
Flexibility/Hours Full-time (35 hours per week)
Salary £33,963 per annum, rising to £38,365 if London based.
Contract Fixed Term (12 months fixed term contract)
Interview 1 stage totalling around 1 hour.
Reporting to Chief Financial Officer
The Role
Join NCVO as a Credit Controller and play a key role in maintaining financial stability and cash flow by managing outstanding debt, assessing credit risk and ensuring timely payments, while supporting accurate financial reporting, reconciling accounts, resolving queries, and working closely with customers, budget holders and project managers to maintain strong relationships and up-to-date records across systems such as CRM and Business Central.
Key responsibilities:
- Manage outstanding debt, including evaluating credit requests, monitoring debtor balances, preparing aged debt reports, and providing cash flow forecasts
- Reconcile accounts, process invoices and payments, and resolve queries to ensure accurate and timely financial records
- Support monthly income accrual and deferral processes, working with budget holders to maintain accuracy and take corrective action where needed
- Maintain accurate financial and project records, and raise sales and purchase orders in line with agreed processes and contracts
- Collaborate with project managers, department heads and finance colleagues to support smooth financial operations and strong stakeholder relationships
This is a great role for someone who is detail-oriented, proactive and confident working with financial data, while also building strong relationships across teams and with external stakeholders.
Your background:
- Experience in Credit Control, Accounts Receivable or a Debt Management environment
- Strong Excel skills and confidence working with financial systems (CRM experience desirable)
- Excellent communication skills, with the ability to manage queries and build relationships with a range of stakeholders
- High attention to detail, with strong organisational skills and the ability to manage competing priorities
- A proactive, confident and professional approach, with the ability to work under pressure
This role is an excellent opportunity to further develop your finance and credit control expertise while contributing to the financial sustainability of NCVO and supporting its wider mission.
Why Join Us?
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service.
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary
About the Team
Our Finance Team currently comprises of 5 finance professionals, who support NCVO with ensuring effective financial management and decision-making across the organisation, from financial queries from stakeholders to ensuring compliance with financial procedures and reporting standards.
How to Apply
For more information and to apply, please click on the Apply button.
We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you’ve been unsuccessful in progressing to the next stage.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a fixed-term Brand Manager to manage the evolution and development of the Battersea brand to build brand health and ensure it is positioned to support organisational priority areas and the telling of our story.
The Brand Manager will oversee the brand development project to leverage the brand in highlighting unresolved needs and creating urgency, while equipping teams with the tools to act confidently and achieve effective cut-through whilst remaining distinctly Battersea.
This role provides brand guardianship and expert advice to ensure a consistent brand identity, whilst managing risk and reputation, working with partners and internal teams to understand and apply the brand with confidence.
Due to the time-sensitive nature of this role, we are seeking candidates who are available to start in May 2026. Please only if you are able to commence employment by this time.
Overall Objectives:
- Drive forward the delivery of our brand development work to maintain and build brand health and ensure our brand can work harder to support our fundraising and campaigning ambitions whilst maintaining Battersea’s distinctiveness in the category.
- Ensure the brand is positioned to support the communication of the full story of Battersea’s work and can convey why Battersea, and why now, to audiences and supporters.
- Develop and implement guidelines and tools and engagement techniques to convey urgency and need and give clear guidance to internal teams on the use of the Battersea brand.
- Provide brand guardianship and consultation on the strategic use and application of our brand across all partnership activity to ensure consistency, as well as facilitate best-in-class application.
- Monitor key brand metrics to ensure Battersea’s relevance and audiences understanding of our work, so the brand can support wider organisational goals.
- Manage brand reputation by proactively identifying and mitigating brand risks and overseeing trademarking to protect the Battersea brand with internal and external stakeholders.
- Work collaboratively within the Marketing and Communications Directorate and build trusted and positive working relationships with teams across Battersea to embed and enable use of the brand to support our organisational strategy.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 27th April 2026 - Early applications are encouraged as the role may close early if filled.
Interview date(s): Interviews will take place on a rolling basis.
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
We are currently recruiting for a Finance and Business Assistant
We are committed to operating within the legal framework of the Equality Act 2010. As our organisation qualifies for an exemption under Section 9 of the Act, we only recruit female candidates for this role. This exemption is applied lawfully and in accordance with the specific occupational requirements of our organisation.
Job Summary
Location : Hybrid – main office and remote.
Changing Pathways main office is in Felmores End, Basildon.
Type: On site – hybrid
Salary: £26,500 (pro rata) per annum
Hours : 22.5 hours per week
Term: Permanent
MAIN DUTIES:
1. Monitoring and processing bank, petty cash and credit card transactions
onto the accounting software (Quickbooks).
2. Management of bank and petty cash and credit card reconciliations.
3. Responsibility for the purchase ledger function, ensuring all expenditure
is correctly recorded onto the accounting software, supplier queries are
adequately dealt with, purchase orders raised where relevant and
payments processed promptly.
4. Responsibility for the sales ledger function, ensuring income is correctly
recorded onto the accounting software, sales invoices raised, sent, with
reminders where necessary and donor income records are updated and
maintained.
5. Updating of database OASIS system, reporting and assistance with
controlling of refuge income (rent) and debtors (housing benefit charge).
6. Assist with recording, processing and reporting of client recharges,
including liaising with our partners for timely payments and
reimbursements.
7. Support coordination of cash banking and petty cash processing for all
sites.
8. Obtain relevant authorisation for financial transactions.
9. Monitor shared and personal finance inboxes daily, responding to queries
in a timely fashion.
10. Assist with the provision of information and preparation of reports for
internal and external clients.
11. Support with implementation of new finance operational and
administrative systems.
12. General filing and administrative tasks.
13. Such other tasks that may be required from time to time as is necessary
to ensure the efficient and effective operation of the finance function
and the organisation.
GENERAL:
1. Identify own training and development needs and participate in all
training courses relevant to the Changing Pathway’s commitment to
providing high quality services.
2. Work at all times with due regard to the policies and procedures of
Changing Pathways, including financial regulations, participating in
their development and amendment where required.
3. Willingness to work outside normal working hours including evenings
and weekends and to participate in promotional, fundraising and
income generating events, activities and any other duties as may be
reasonably required by the organisation.
OTHER:
1. The post is subject to a DBS disclosure which will be carried out at
appointment of a candidate.
2. This post is subject to completion of a six-month probationary period.
3. Must be able to drive (the Pool Vehicle to visit sites) and work across
the whole contract area as required.
4. Must hold business cover insurance on their own vehicle.
5. Post is open to women only under the Equality Act 2010, schedule 9,
part 1
This job description is not designed to provide an exhaustive list of tasks and
therefore the post holder is expected to undertake any other reasonable
duties within the scope of the post as specified by their line manager.
The client requests no contact from agencies or media sales.


