Jobs in vauxhall, newport

Wallace & Gromit’s Grand Appeal is seeking a talented individual to fill a brand-new role in our fundraising team: Individual Giving Assistant.

This role is a fantastic opportunity for an individual with great attention to detail to start or further their fundraising career in a fast-paced, ambitious and creative charity by bringing their skill and passion for people to a role that makes a real difference every day. 

• You'll play a vital part in the smooth running of our Individual Giving and supporter care operations, helping manage donations, lotteries, raffles, legacies and in-memory giving.
• You’ll help deliver our ambitious fundraising programme and inspire more people than ever to support our work, while delivering exceptional support to our incredible community of fundraisers and donors.
• You’ll keep our donor database accurate and compliant.
• You’ll help make sure our fundraising runs efficiently across the charity.

Above all, you’ll help ensure every supporter and donor feels part of something extraordinary.

The Role
We are looking for a Monitoring & Evaluation Officer to support our colleagues to understand their programmes, embed good measurement practices, and generate actionable insights for improvement. The role sites in the Understand chapter which consists of data analysts, researchers, and evaluators. We are data, evidence, and insight-driven. 
 
What you'll do

• Guide and advise colleagues to help increase awareness of the importance of good monitoring and evaluation.
• Collaborate with staff across the charity to support them to create or improve programme monitoring and evaluation.
• Use your expertise to contribute to how we understand National Deaf Children's Society's impact.
• Transform data into communicable and actionable insight.
• Work closely with Understand chapter colleagues to share skills and support mutual development.

 
What you'll need

• Excellent skills and experience in research & evaluation design, data collection, data analysis and visualisation, and producing insights.
• Understanding that working in insight generation in the third sector can be a balance between robustness and pragmatism.
• Ability to work proactively and independently.
• Great communication skills.
• Strong digital skills and a sound understanding of Agile values & principles.
• A criminal record check / DBS disclosure (if offered the position) - this is done in the contracting stage.

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

 
What we do 
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

Disability Confidence 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us at [email protected] with any accessibility or reasonable adjustment enquiries.
 
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

Prison Facilitator - HMP Bristol

Location: HMP Bristol

Department: Prison delivery

Salary: £16,964 per annum

Hours: 21 hours (3 days a week)

Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Bristol. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role is a fixed term role until 30th June 2026 with the opportunity to be made permanent subject to contract renewal.

The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews are planned for week commencing 8th December

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-225 133

Our charity has grown rapidly over the last five years, with each year bringing new faces and new opportunities. This year, we’re excited to be welcoming a Fundraising Manager to join our team.

In this role, you’ll work closely with our CEO and operations team to deliver our annual fundraising targets, focusing on individual giving, trusts and foundations, and fundraising events/external opportunities. Partnerships are currently managed by the CEO and our Board of Trustees.

We have a fun, joyful working culture and work flexibly and mostly remotely, though you may occasionally need to attend meetings in London or travel for events. Our registered office is in Margate, so if you’re local or fancy a change of scene, you’re welcome to come and work by the sea.

As this is a new role for Not A Phase, we’re looking for someone confident, proactive and full of ideas. You’ll have the freedom to shape and implement your own systems and processes, with full support from the team.

It’s vital that you have an understanding of the issues currently faced by the trans+ community in the UK. We recently launched our new five-year strategy, Joy as an Act of Resistance, which will guide our mission in these challenging times. Your role will be key in helping us achieve it, if you'd like to check it out, you can read it in full over on our website.

We encourage applications from those with lived experience or a deep understanding of the topics we work within.

About You

• Experienced fundraiser, ideally with a background in individual giving.

• Skilled bid writer with a proven track record.

• Lived experience of, or strong understanding of, the challenges facing the trans+ community in the UK.

• Experience developing and managing fundraising events from start to finish.

• Passionate about giving supporters the best possible experience and skilled at building relationships to exceed targets.

• Confident communicator who can engage effectively with stakeholders at all levels.

• Creative, proactive problem-solver who thrives in a flexible environment.

The Executive Director has overall responsibility for TOLFA UK’s fundraising, financial management, marketing and communications, and personnel, to implement its mission of providing vital and preventative healthcare to India’s ownerless animals and those belonging to low-income owners, as well as educating communities in their welfare and value 

Initially  a salary of £19,000 per year for 24 hours per week; both the hours and salary could potentially increase based on the organisation’s income and financial assets 

A minimum 18-month commitment is expected; longer is preferred 

Reporting to the Board of Trustees
 

Responsibilities 

• Proactively diversify and sustainably increase TOLFA UK’s fundraising, such as: 

• Submitting grant proposals and reports to trusts and foundations 

• Cultivating individual donors and major donors 

• Using TOLFA UK’s donor database to raise funds more effectively 

• Collaborate with the Board of Trustees to develop the strategy of TOLFA UK, which will include becoming a more impactful organisation with increasing revenue and additional staff 

• Provide the vision and leadership to ensure the implementation of TOLFA UK’s strategy 

• Maintain excellent communication with the Board of Trustees, including providing monthly reports 

• Lead, motivate, and evaluate other staff, freelancers or consultants of TOLFA UK 

• Oversee TOLFA UK’s finances, collaborate with a bookkeeper to create and monitor budgets and ensure strong financial controls are in place, and promptly notify the Board of Trustees of any concerns. Lead on oversight of processes such as submission of year end accounts with third party accountancy partners. 

• Liaise with TOLFA India, including to understand their funding needs and obtain content for communications and fundraising 

• Manage TOLFA UK’s public communications, such as enquiries from the public and the media 

• Fill other roles and complete additional tasks as needed
 

Person Specification 

• UK Based 

• Demonstrated leadership skills which are necessary to expand TOLFA UK

• Proven success in fundraising

• Proven success in leading fully remote teams 

• Exceptional interpersonal skills with donors, trustees, staff, collaborators, and others 

• Excellent administrative skills including organization and attention to detail 

• Demonstrated efficiency, versatility, and ability to complete tasks within deadlines, when working independently and remotely. Strong ability to manage simultaneous ongoing tasks, projects or deadlines. 

• Strong writing skills, including writing in diverse styles and for diverse audiences 

• Demonstrated passion for animal welfare 

Please note that early applications are encouraged and we reserve the right to close the advert if we find the right candidate before the closing date of 12th Dec.

About Children Not Numbers 

The conflict in Gaza has left thousands of children in urgent need of medical care, trauma support, and long-term assistance. Children Not Numbers is a grassroots UK-based charity committed to the health, safety, education, and wellbeing of Gaza’s children. 

Children Not Numbers (CNN) was established in early 2024 to address the urgent need to support Palestinian children caught up amid an unprecedented conflict. Within 18 months, we have grown rapidly into a global network of c.200 committed contractors and volunteers: 

Our work includes: 

• Emergency medical aid for sick and injured children in Gaza, delivered through collaboration between local staff and an international network of volunteer medics 

• Short-term medical evacuation for urgent and complex cases – more than 230 children have been safely evacuated to date 

• Rehabilitation and trauma support for children with life-changing injuries and extreme psychological trauma 

• Maternal Support Programme – over 500 women supported across 1,100+ appointments 

• Education and Empowerment Programme, currently supporting 300 children in Gaza with academic and psychological care 

• International advocacy, including engagement with the UN, European Commission, UK government and other international bodies 

About the role 

This is a key position within a growing organisation, offering the opportunity to shape and strengthen risk and compliance systems that underpin CNN’s humanitarian work. 

As Risk & Compliance Manager, you will: 

• Lead on organisational risk and compliance, ensuring CNN operates with transparency, integrity, and accountability. 

• Oversee risk management frameworks, compliance reviews, due diligence processes, and internal policies. 

• Provide assurance to Directors, Trustees, and donors that CNN meets all relevant regulations, ethical standards, and donor requirements. 

• Support colleagues across all teams to embed a culture of compliance, safeguarding, and ethical practice. 

You will report to the Director and work closely with the Senior Leadership Team and Trustees. 

As well as this opportunity to make a difference, you will supported in your role by an international team that cares and supports one another, where diversity is a given and creating a sense of belonging is core to who we are and what we do. 

About you 

We are seeking an experienced and proactive professional with a strong understanding of risk and compliance within the charity or NGO sector. 

You will bring: 

• Strong experience in compliance, risk management, or audit in a charity, NGO, or similar setting. 

• Proven experience managing risk registers, due diligence processes, and compliance reviews. 

• Strong knowledge of UK charity law, donor compliance, safeguarding, GDPR, and anti-fraud/anti-bribery frameworks. 

• Excellent analytical, communication, and influencing skills. 

• A collaborative approach and confidence in advising senior leaders and trustees. 

A professional compliance or risk qualification (e.g. ICA, IRM) would be desirable.

Please see the job description document attached for a full list of role responsibilities and person specification. 

Application instructions 

Applications will be assessed by CV only in the first instance. To be considered for the next stage, please ensure your CV clearly demonstrates your relevant risk and/or compliance experience within a charity or NGO context, and relevant qualifications and training. 

Eligibility: You must be a UK resident with the right to work in the UK. We are unable to sponsor visas. 

Fundraising & Marketing Manager
Location: Remote (UK-wide)
Salary: Up to £40,000 (DOE), 4 days considered
Reports to: CEO
Closing date: Friday 29th November at 12pm

Bamboo Fundraising Recruitment are delighted to be partnered with REMAP to find their next Fundraising & Marketing Manager.

They’re a unique national charity that designs and provides bespoke equipment and adaptations to help disabled people live more independent, fulfilling lives… all free of charge.

Every single item they create is one-of-a-kind, made by a UK-wide network of brilliant volunteer engineers, craftspeople, and innovators. And now, they’re looking for a creative, strategic, and passionate Fundraising & Marketing Manager to help them reach even more people who need their life-changing support.

The Role
This is a hands-on, high-impact role leading both fundraising and marketing at the heart of a growing charity. You’ll be responsible for building their profile, diversifying income streams, and developing powerful communications that showcase REMAP’s extraordinary impact.
You’ll work closely with the CEO and a small, passionate team - including a Communications Officer and Public Fundraising Officer - to deliver bold strategies that strengthen their brand and financial sustainability.

What You’ll Do

• Develop and deliver an inspiring fundraising strategy spanning trusts, corporates, individuals, legacies, and community giving.
• Build and nurture lasting relationships with funders, partners, and supporters.
• Oversee marketing and communications, ensuring our story reaches and moves the audiences that matter most.
• Champion our brand, raise national awareness, and create digital campaigns that celebrate innovation and inclusion.
• Support and empower volunteers, staff, and supporters to become part of REMAP’s movement for independence.
• Embrace digital innovation - from AI tools to CRM insights - to drive smarter, more impactful fundraising and marketing.

Who You Are

• A skilled fundraiser with a track record of winning grants and developing diverse income streams.
• A confident communicator and storyteller who can turn complex ideas into compelling narratives.
• A creative marketer who knows how to build visibility, engagement, and trust.
• Collaborative, proactive, and comfortable working across a national network of passionate volunteers.
• Driven by purpose - and inspired by innovation, equality, and inclusion.

Why REMAP?
You’ll be part of a close-knit, forward-thinking team that values creativity, compassion, and impact. You’ll help power a movement that combines engineering brilliance with human kindness - transforming thousands of lives each year.

Sound like your kind of challenge?
Join and help make independence possible for everyone.

Apply by Friday 29th of November at 12pm
For an informal chat about the role, apply with your CV and a team member will reach out

About The Role

This role will support the growth, development, and delivery of our Bespoke events portfolio. You will be involved in multiple aspects of Bespoke events team projects, recruiting supporters, stewardship planning, creation and evaluation and maximising fundraising opportunities for the Society. Working alongside the Bespoke Events Officer and Bespoke Events Manager to meet both income and expenditure targets and contribute to the wider team’s goals and strategy.

Please note this is a fixed term contract for up to seven months.
 
About you

- Be enthusiastic, organised and target-driven.
- Experience in copyrighting, and building marketing or stewardship communications, and be comfortable taking ownership of a project area.
- Be able to give and receive feedback, prioritise your own workload and make decisions based on data or insight.
- Be keen problem solver, capable of working under their own initiative whilst collaborating with our colleagues across the Events Team. 
- Be comfortable managing smaller events on the day alongside other team members.
- Verbal and written communication skills to liaise with a diverse range of stakeholders and fundraisers.
- Work collaboratively and be able to prioritise your workload effectively.
- Excellent organisational skills and great attention to detail as you will be supporting with our Events.
- Be a self-starter and incredibly motivated.

What you’ll focus on:

- Planning, organising and managing Memory Walk events with internal and external stakeholders to ensure success.
- Lead on delivery of wider project areas such as internal communications.
- Build, monitor and manage income and expenditure budgets, along with participant numbers, to ensure we hit our ambitious targets.
- Stewardship planning, creation and evaluation
- Internal processes
- Delivering exceptional supporter care

About Alzheimer's Society - who are we and what’s our mission?  

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. 

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging  

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process 

We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you  

At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

NoFit State Circus is looking for a motivated, ambitious and organised Development Manager with a genuine passion for the arts and the work we do.

You must be excellent at building and nurturing relationships, able to think long term and strategically, and adapt to various needs of the ever-changing world around us. 

NoFit State is the UK’s largest contemporary circus company, and every year we engage with 120,000-150,000 people of all ages and backgrounds from across Wales, the UK and the world.  We have exciting plans ahead – you and our supporters are integral to making them a success, there’s never been a better time to join us and be part of it.

As Development manager -

• you are managing and nurturing relationships with our supporters and funders, including ACW and ACE, building meaningful connections and rapport.
• you are developing and implementing the company’s development and fundraising strategies across multiple streams.
• you are working with colleagues to dynamically develop our work and seek new prospects, adapting creatively and responsively.
• you are delivering compelling cases for support which meet both the company’s and funders’ purpose, interests, and needs.
• you are managing fund budgets, and collecting and collating data for reporting, including impact reports.
• you are planning, managing and delivering a programme of development events and representing NoFit State at public events and opportunities in the UK and internationally.
• you will be making a real difference to people’s lives and how we hold our place in the world.

Please visit our website to find out more.

Working hours: Full time

Salary: £30,000 – £37,500 per annum

Location: Cardiff

Closing date for applications: 3pm, Monday 24 November 2025

Indicative start date: As soon as possible

Please let us know if you need us to make any adjustments during the application or recruitment process and we’ll be happy to support you.

NoFit State is an Equal Opportunities employer and welcomes applications from all sections of the community. Disabled, D/deaf and neurodiverse people, those from Black, Asian and Ethnically Diverse backgrounds and people under 30 are currently under-represented in our team so we particularly encourage applications from people in these groups.

Senior Philanthropy Manager 

Welcome to Population Matters

We are an environmental charity, and we believe all populations matter. We are all interconnected and all species rely on each other, yet no one is talking about the impact the growing human population is having on the planet. 

Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources and to inspire and engage with others to find, share and promote ways to make our vision a reality as quickly as possible.

We conduct evidence-based research, build networks of powerful advocates, work with global partners, and support female leadership and male allyship to ensure that our population can co-exist in harmony with nature and prosper on a healthy planet.

Are you passionate about our cause?

We have just entered a new five-year strategy period and are looking for a Senior Philanthropy Manager with the experience, gravitas and growth-mindset to deliver our objectives. This is a new role, giving you the opportunity to shape the philanthropy programme and develop donor-centric experiences, proposals and feedback.

How to apply

Please apply by sending a CV (no more than three A4 pages) and covering letter (no more than two A4 pages), addressing the Job Description and, in particular, the Person Specification.

The deadline for applications is midday on Wednesday 26th November. We will inform successful first round candidates by 5pm on Friday 28th November and we will hold first interviews on Thursday 4th December via Teams. We will hold second interviews in person, in London, on Monday 15th December.

Please refer to the attached EDI statement for further information.

Note: We are reviewing applications on a rolling basis and may withdraw this job advert before the published expiry date.

#Senior Philanthropy Manager #Philanthropy Manager #Philanthropy #Philanthropy Management #Philanthropy Strategy #Philanthropy Planning

Community Fundraising Delivery Manager - Fixed Term
Reference: SEP20252606
Location: Flexible in UK
Contract: 1-year Fixed Term
Hours: Full-Time, 37.5 hours per week
Salary: £33,027.00 - £35,259.00 Per Annum
Benefits: Holidays, Pension and Life Assurance

What's the role about?

As part of the RSPB’s 2030 strategy, we need to inspire many more, and more diverse people to take action for nature. Community Fundraising is a crucial channel to activate financial support from new audiences, and the Community Fundraising Delivery Manager will be responsible for the delivery of our new portfolio of fundraising products and to ensure the Community Fundraising team is embedded into new ways of working.

The role will be responsible for the smooth running of the team’s systems and delivery of products, and the ongoing monitoring of best practices and compliance across the community fundraising operation. This is an exciting time to join a team that is redefining its income stream.

Key activities will include:

• Responsibility for the management and operation of current Community Fundraising team and contribution to the delivery of products that are in the delivery pipeline.
• Define, allocate and manage work and responsibilities to line reports in a fast paced and changing environment.
• Monitor and review the work of line reports against KPIS to deliver operational work and ensure budget and best practices are met.
• Contribute to development of expertise provided to the business, monitoring external developments identifying risks and opportunities in order to facilitate continuous improvement in delivery of the RSPB’s strategy.
• Work with other RSPB teams to embed existing and new processes and systems (such as CRM) to enhance efficiency and future-proof the ways of working of the team.
• Contribute to effective stakeholder management that facilitates collaborative external and internal relationships with appropriate stakeholders.
• Develop own skills and capabilities within Community Fundraising to achieve high performance, celebrating successes and promoting the RSPB’s values and positive culture at all times.
• Provide technical expertise and analysis of the external context within Community Fundraising products to ensure standards as well as priorities are developed in line with business need and industry trends.
• Contribute to the definition of and ensure compliance with legal, regulatory, organisational policy & frameworks and best practice fundraising standards within Community Fundraising.
• Responsibility for the management and operation of established Community Fundraising products and contribution to the delivery of new work.

Essential skills, knowledge and experience:

Essential knowledge

• Detailed knowledge and experience of onboarding new systems (such as CRM), best practices and methodologies relevant to the role.
• Ability to demonstrate an understanding of the operational requirement relevant to the role.

Essential skills

• Effective written and communication skills.
• Strong people management skills and the ability to work collaboratively with peers and colleagues through change.
• Competent user of Microsoft Office including Word, Excel, PowerPoint, and Outlook 10.
• Ability to influence others.
• Financial skills, sufficient to track a fundraising budget against target.

Essential experience

• Experience of and ability to understand, conceptualise and interpret the technical requirements of staff, volunteers and other stakeholders.
• Experience of working independently and resolving unforeseen issues and challenges.
• Experience of planning and progressing work activities within industry guidelines or organisational policy, occasionally applying initiative and independent judgement.

Desirable skills, knowledge and experience:

• Experience in Community Fundraising and/or the charity sector.
• Experience managing volunteers.
• Experience of remote management.
• Knowledge of the Fundraising Regulator’s guidelines.

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Fri, 5th Dec 2025

We are looking to conduct interviews for this position from w/c December 15th.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Caseworker you will be: -

• Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support service goals to victims. Where relevant to undertake initial proactive contact with victims, explaining VS services and promoting the benefits of accessing support.
• Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
• Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
• Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders.

You will need:

• An understanding of the impact of crime on victims.
• Experience of managing a caseload including complex case management.
• The ability to balance competing needs and priorities.
• The ability to work independently and as part of a team.
• Effective verbal and written communication skills.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.

As a Helpline Adviser you will:

• Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We’re looking for a highly organised creative producer with bold ideas and strong film skills. They would be stepping into an established role to provide stability and a fresh perspective to an award-winning and fast-paced creative team.

You will have responsibility for managing the creative team’s capacity, alongside the Senior Graphic Designer. You will be the first point of call for all new creative briefs. You’ll also be a skilled content creator who can bring creativity and clear strategic thinking to film and photography projects across organic social and paid media. 

In this role you’ll also be line-managing 2 videographers and producing some of your own content plans and films.

Key Skills and Attributes: 

• Strong organisational skills with proven ability to project manage across multiple projects and workstreams.
• High degree of competence in film and photography production.
  
• A keen understanding of digital communications, with enthusiasm for using audience insight to drive creative approaches.
  
• Proactive and enthusiastic attitude to solving problems and working with others.
• Confident line manager and team leader.
• Ability to ethically source compelling stories and use these effectively in visual media.

The team: 

The Creative and Content team at Friends of the Earth is key to the delivery of our organisational goals, working for a fairer, greener planet for all.

We work across campaigning, fundraising and brand content across owned, earned and paid channels, and we ensure that our network of local activists is well resourced and supported.

For more information please read the job description.

Closing date: Wednesday 19th November 2025 (23:59).

Contract Type: Fixed term contract covering maternity leave until January 2027.

Location: Flexible across England, Wales and Northern Ireland 

Salary:  Full Time Equivalent Regional £38,304 - £40,354, London £41,719 - £43,769 per annum.

Pro rata to 18.75 hours per week- Regional £23,940- £25,221, London £26,074- £27,355 per annum.

(London salary applicable to candidates who are based in the London office a minimum of two days a week)

Please note we only accept applications via the Friends of the Earth Application System.

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture. 

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.