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Royal Air Force Museum, Cosford (On-site)
£12894.09-£12894.09 per year
Posted 1 day ago
Association for Cultural Enterprises, Remote
£45,000 FTE (£27,000 actual)
Posted 3 days ago Apply Now
Closing tomorrow
Royal Shakespeare Company, Stratford-upon-Avon (Hybrid)
£30,000 - £35,000 per year
Posted 1 week ago
Closing in 6 days
The Rodolfus Choral Foundation, Remote
£40,000 - £50,000 per year
Posted 2 weeks ago Apply Now
Closing tomorrow
NFP People, South West (Hybrid)
£32,000 – £35,000 per annum (pro-rata)
Posted 3 weeks ago
Page 1 of 1
Cosford, Warwickshire, United Kingdom (On-site)
£12894.09-£12894.09 per year
Permanent
Job description

We are looking to recruit an Retail Assistant to join our team based in Midlands. You will join us on a part-time, permanent annualised contract, working 1050 hours per annum basis including regular weekend working, evenings and bank holidays. In return, you will receive a competitive salary of £12,894.09 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Retail Assistant role:

The post holder will be responsible for delivering the commercial activities of the Museum with the sale of goods and services in our retail and visitor areas and supporting the delivery of museum events.

Key duties will include preparing, monitoring and operating the simulators/4D experience and other relevant commercial attractions. You will provide high standards of customer care through proactive engagement with visitors. Your duties will also include serving customers at the sales counter and assisting in the receipt, checking, location and movements of stock.

Key responsibilities of our Retail Assistant include:

  • Providing high standards of customer care through pro-active and re-active engagement with visitors
  • Operating commercial experiences, and associated tills
  • Maximising commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times
  • Quickly reporting any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate
  • Ensuring all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks
  • Operating flexibly across a range of customer care roles
  • Accurately cash-up and reconcile tills/EPOS system as required
  • Utilising all visitor interactions as an opportunity to promote additional income generation
  • Regularly monitoring the condition and cleanliness of front of house facilities, including retail displays, taking corrective action and/or reporting issues as appropriate.

What we are looking for in our Retail Assistant:

  • Willingness and ability to hold a First Aid qualification
  • Respectful to colleagues and visitors, asking appropriate questions, listening and appreciating others’ viewpoints and acting in a professional and fair manner
  • Uses knowledge and experience to deal effectively with problems and make appropriate decisions
  • Proactively and positively contributes to the work of the whole team in a way that leads to the successful delivery of individuals and/or team targets, objectives and activities
  • Demonstrable experience in customer-focused environment
  • A good level of general education
  • Commercial acumen
  • Good level of computer literacy and IT skills including Microsoft Office software

Closing date for applications: 6th July 2025

Interviews will take place on: 15th July 2025

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Posted by
Royal Air Force Museum View profile Organisation type Registered Charity Company size 101 - 500
Posted on: Friday, 13 June 2025
Closing date: 06 July 2025 at 23:59
Job ref: JTCosRA1306
Tags: Advice / Information, Retail / Sales