Jobs in wigan

We are looking for a Sector Development Lead to drive growth and impact in the primary education sector at a pivotal moment for the Leadership Skills Foundation.

This newly created role comes at an exciting time: we’re expanding our programmes, deepening partnerships, and rolling out a refreshed brand. You’ll play a key role in helping us reach more young people and maximise our impact.

As Sector Development Lead, you’ll lead income generation and customer growth in the primary sector. From designing integrated sales and marketing strategies to delivering outreach and events, you’ll champion our offer and act as a trusted sector voice - shaping offers that meet the needs of schools, empower learners, and delight our customers.

We’re seeking someone with experience in sales, sector development, or programme growth, with a proven ability to achieve ambitious targets. You’ll bring creativity and confidence in delivering outreach campaigns across both digital and in-person channels, underpinned by a strong understanding of the UK education system, particularly with insight into the primary sector.

Thriving on building relationships and influencing stakeholders, you’ll use data and insights to inform decisions and adapt approaches. Alongside these skills, you’ll be a collaborative team player and a compelling storyteller, able to balance strategic thinking with hands-on delivery as well as passion for creating meaningful opportunities for young people.

If you’re an experienced development professional who thrives on spotting opportunities and delivering results, we’d love to hear from you.

Role purpose:

1. Drive the growth of the primary education sector, leading on centre acquisition, income generation, and customer experience.

2. Develop and deliver integrated sales and marketing strategies, including digital lead generation, network development, key segment outreach, and data-led campaign planning.

3. Act as the sector lead, using insight to shape positioning, monitor market maturity, and influence internal and external strategy for long-term impact.

 Key responsibilities:

Planning

• Shape and deliver the Primary Sector Development Plan.

Sales & growth delivery

• Drive income and centre growth targets across all relevant programmes.
• Develop tailored acquisition and conversion strategies by segment, including cold outreach, warm lead nurture, events, and campaigns.
• Track and report against sector income targets, centre growth metrics, lead conversions, and ROI using dashboards and data analysis.

Marketing and lead generation

• Design and test sector-wide digital campaigns in collaboration with marketing teams and, where relevant, external agencies.
• Manage audience segmentation, personalised journeys, email marketing, and paid social media campaigns targeting school leaders, MATs, and parents.
• Plan and deliver events related to the Primary sector and represent the organisation externally when required.
• Contribute towards content strategy across case studies, impact stories, webinars, and sector PR/editorial opportunities as required.

Customer Experience (CX) & retention

• Lead on sector-specific centre onboarding, retention strategies, and cross-sell pathways.
• Be responsible for mapping and reviewing the customer journey, reducing friction for customers, and removing internal barriers.
• Develop Customer Experience led comms plans to ensure consistent, high-quality touchpoints that support relationship building and long-term value.

Collaborate across teams and support innovation

• Contribute to team planning meetings, training sessions, and department-wide initiatives.
• Support the induction of new team members and contribute to a collaborative, learning-focused team culture.
• Be an engaged member of the Engagement and Marketing Directorate and carry out any other reasonable duties as requested by the Head of Business Development. 

Skills, experience, and knowledge

Essential 

• Proven experience leading sales, sector development, or programme growth.
• Experience in designing and delivering multi-channel marketing or outreach plans, ideally across digital and in-person formats.
• Demonstrable success in achieving income and acquisition targets within a complex stakeholder environment.
• An understanding of education systems in the UK, particularly the primary sector.
• Experience of working on your own initiative, taking a pro-active approach to your work.
• Strong communication and interpersonal skills.
• High level of presentation skills to external stakeholders.
• Experience of data management and analysing insight to inform decision making.
• An ability to network, influence and build relationships with key stakeholders and customers.
• Collaborative mindset with the ability to build strong working relationships across teams
• Ability to use Microsoft Office programmes comprehensively to support customer interaction and information presentation.
• An ability to prioritise your workload and focus on importance of tasks.

Desired

• Experience with campaign management tools and marketing platforms (e.g., HubSpot, Mailchimp, Google Ads, LinkedIn Campaign Manager).
• Experience working directly with or selling into primary schools, MATs, or local authorities.
• Strong understanding of the UK primary education landscape, including MATs, independent schools, and local authority priorities.
• Understanding of education inspectorate frameworks, and how they impact school decision-making.
• An understanding of awarding body function and responsibilities.

We have ambitious growth plans for community fundraising and regional partnerships at British Heart Foundation (BHF), and are recruiting a Fundraising Manager to support our work in Cheshire andGreater Manchester East.

BHF’s vision is a world free from the fear of heart and circulatory disease, conditions that will impact more than half of us in our lifetime. It’s more important than ever that we build on our fundraising expertise to raise vital funds to save more lives.

We're looking for a talented person to join our team from the private, public or third sector, who can demonstrate:

• Knowledge and experience of building relationships with a variety of diverse audiences to achieve financial targets.
• Excellent communication skills (written and verbal) able to motivate and inspire supporters.
• Able to effectively manage multiple and competing priorities to meet deadlines.
• Excellent organisational skills with firm understanding of KPIs, targets, budgeting, and risk mitigation plans.
• Curious and data driven to provide insight and analysis to identify and nurture opportunities.
• Creative thinker with exceptional problem-solving skills.

About the role

Across your geographic area of Cheshire and Greater Manchester East, you'll:

• Identify, develop, and steward supporter relationships with businesses, fundraising groups, and high value prospects.
• Understand supporter motivations, identifying opportunities across the Charity that inspire and engage, enabling them to achieve their fundraising goals and reach their potential.
• Identify and steward corporate prospects using a pipeline process resulting in applying for and converting opportunities.
• Be proactive within your area to identify opportunities for fundraising and raise awareness of the Charity.
• Manage supporters effectively using our CRM system (OneCRM) to provide excellent stewardship.
• Meet agreed financial targets, provide monthly financial progress reports, and put mitigation plans in place for any shortfall.
• Promote BHF’s activities and campaigns to raise awareness and drive income.

This is an exciting opportunity to join a fast-paced growing team, in an organisation that supports the nations hearts from their first heartbeat to their last.

Working arrangements

This is a field-based role covering Cheshire and Greater Manchester East.  This region covers East Manchester, Chester, Wirral, Crewe, Oldham, Rochdale, Stockport, Macclesfield, Tameside, Warrington, Altrincham, and Lymm.You'll need to live in the area or be able to relocate to this region.

Regular travel within the area, and occasionally to other parts of the UK.

You must have a full UK driving licence at the time of application with access to your own vehicle.

There will be a requirement for flexible out of hours working to support occasional evening and weekend activity. You will be compensated for this with time off in lieu.

What we can offer you

Our generous staff benefits include:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme.

Interview process

This will be two stage interview process. The first stage interview is planned for w/c 25 Aug 2025

How to apply 

Want to join us? Complete our short online application form—all you need is your CV and a supporting statement Just select the Apply button below and take the first step towards an exciting new opportunity. 

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Our recruitment process requires successful candidates to consent to a Basic DBS check and any offer of employment will be subject to a satisfactory check being completed.

Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

TLC: Talk Listen, Change is seeking an engagement worker to conduct individual sessions and group work with adults who are using harm and are seeking to change their harmful behaviours. In this role, you will be part of a broader partnership that delivers a range of interventions to support individuals, families, and the wider community. Your work will focus on helping clients reduce harmful behaviours and work towards safer, healthier lifestyles, and ensure clients are supported for other complex needs within a partnership approach. You will use your skills and experience to train other professionals to have challenging conversations with people who use harmful behaviours to support other services and families.

The role

As an Engagement Worker, you’ll play a crucial role in transforming the lives of adults who are using harm by helping them address and change harmful behaviours. You’ll identify their challenges and work to create actionable plans for improvement, collaborating with various agencies to connect them to the resources they need. With the support of senior staff, you’ll implement effective risk management strategies and serve as a mentor, delivering targeted programme materials focused on harm reduction, early intervention, and behaviour modification in both individual and group settings. This role is about stepping up and making a meaningful impact. Are you ready to take on the challenge?

About you

Are you a compassionate leader who excels in supporting adults and those who want to address their harmful behaviours? We’re seeking someone who can confidently deliver tailored programmes and are skilled at managing interactions in both one-on-one and group settings. In group scenarios, you're a team player who works alongside colleagues to model prosocial behaviour and foster a supportive environment. You've demonstrated your ability to build trust with clients and are unafraid to confront challenging or harmful behaviours directly.

Ideally, you have experience working with adults in a therapeutic setting and have a strong background in managing safeguarding concerns. You’re adept at navigating conflict and consistently bring a positive, solution-focused attitude to your work.

If you have experience supporting individuals with complex needs or are multilingual, we’re especially interested in hearing from you.

We believe in empowering our team members to excel in their roles. That’s why we offer flexible working hours around core business times, an annual Professional Development allowance, a generous annual leave package, and additional time off for your birthday, Health & Wellbeing Day, and EDI-focused Volunteering Day.

If you’re ready to make a meaningful impact and help shape a better future for our clients, we’d love to hear from you.

About us

TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships. Originally serving Greater Manchester, the organisation has expanded its reach to help people all over England. TLC offer a range of services tailored to meet the diverse relationship challenges faced by the community. Our commitment to evolving our services ensures we continue to meet the growing needs of those we serve.

TLC values safe, healthy, and happy relationships both within the workplace and beyond, emphasising a culture that is safe, authentic, and person-centred, reflecting our commitment to valuing staff as much as the people we support. The organisation takes pride in being progressive and inclusive. TLC have made specific commitments to staff well-being and inclusivity, such as the Age-Friendly Employer Pledge, supporting Afro-hairstyles through the Halo Code, and endorsing the White Ribbon campaign to end men’s violence against women. These initiatives support work to build an equitable and respectful work environment.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support

We want to make our recruitment processes accessible to everyone. As standard practice we provide interview questions prior to the interview so we can concentrate on getting to know you. If there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

We are recruiting a Fundraising and Engagement Assistant Apprentice to provide outstanding data management, supporter care and assist the Challenge Events Fundraising Officer and wider fundraising team to support our income generation.

What you will do:

• Support the Fundraising team to uphold a high level of supporter care with a view to retention and increased engagement.
• Efficiently and accurately process and reconcile all incoming donation information, received daily, weekly and monthly from multiple digital sources, onto our database and acknowledge these within agreed timescales.
• Analyse all online income including but not exclusively from Just Giving, Enthuse, PayPal Giving Fund and Facebook along with all other income.
• Ensure that all third party received income is recorded on Raisers Edge and produce accurate reports for internal stakeholders.
• Be the first point of contact for challenge event supporters and manage and respond to queries.
• Record and update non-financial supporter information such as, communication preferences, research information and other personal information in line with our Data Protection policy.
• Distribute all parcels in a timely manner, making sure everything is recorded accurately.

To be successful in this role you will have:

• English and Maths GCSE or equivalent grade C or above
• Previous experience providing dedicated administration support.
• Experience of handling sensitive information appropriately
• Experience of working effectively within a team environment and assisting colleagues
• Excellent verbal and written communication skills including the ability to write reports.
• Ability to handle calls and enquiries from stakeholders including people who may be vulnerable and /or bereaved sensitively and appropriately.

Please visit the careers site for the full job description and person specification for the role.

Salary: £24,404 per annum (SCP 4) progressing by increments to £25,183 per annum (SCP 6)

Hours: 36 hours per week  

Location: Warrington

Contract: 15-month fixed term contract with a view to be permanent after completion of apprenticeship 

The Juice Academy is an industry-led apprenticeship provider. They are partnered with Clare Sweeney from Keepace Consulting to deliver the 13-15 month Fundraiser Level 3 programme. Apprentices work on the job within a charity whilst receiving 20% off the job training from current industry experts. The training sessions are a hybrid of face-to-face learning (two optional in-person days) in Manchester, and virtual half-day classrooms via Zoom. Apprentices also receive the on-the-job training in the workplace. The final three months of the course will be the ‘assessment period’ during which apprentices go through an End Point Assessment and are graded a pass, merit or distinction. Apprentices currently have a 94% distinction rate. The Juice Academy are part of the Apprentify Group, and development coaches support apprentices throughout the programme.

The qualification will include: Level 3 Fundraiser

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: 13th August 2025

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

We help EU citizens, who made a home in the UK, to secure their immigration status under the EU Settlement Scheme, and retain their rights to live, work, travel and thrive following the upheavals of Brexit.

We seek an experienced, proactive adviser to provide expert advice remotely to EU citizens across the UK with occasional face-to-face advice sessions and meetings.

You will hold IAA Level 1 or 2 accreditation and you will be able to manage volunteers to help with service delivery. 

The role also involves preparing short, simple, written guidance on changes to Home Office policies.

Ability to speak another European language is essential. Due to current demand, Italian is preferred.

Welcome to Ada!

At Ada National College for Digital Skills, our mission is to educate and  empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives. 

We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies.

The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs.

Ada was announced by the Prime Minister in December 2014; England’s first new FE College since 1993 and since then we’ve gone from strength  to strength including a Good with Outstanding features in our first Ofsted Inspection.

16-19 Provision:

As of 2024, we have 187 16-19 students enrolled. Our most recent results are outstanding; 39% of A level results at A*- B and 74% achieving at least one Distinction or better in their externally assessed  Computing BTEC. This makes us the best education institution in the country for this BTEC.

Degree Apprenticeships:

Across our London Victoria and Manchester Ancoats campus, we have 363 apprentices currently enrolled on our Higher and Degree Level Apprenticeships. We specialise in five disciplines at present: software development, data analytics, tech consultancy, cyber security and business analysis, working with a wide range of SMEs and corporate organisations such as PwC, Bank of America, Deloitte, Clearscore, Just Eat, Capita, MHRA, Booking,com and Salesforce.

At present 38% of our learners are female, 51% are from ethnic minority backgrounds and 50% come from low income households compared to national averages of c. 20%. We’re passionate about building a supportive, values driven environment for both our students and staff.

Key Aspects of the role & main duties and responsibilities:

• Promote Ada at outreach events (careers fairs, assemblies, workshops) across Greater Manchester with the aim of meeting our application, offer holder and enrolment targets.
• Engage and network with school contacts to ensure growth of Ada’s active contacts in outreach database.
• Manage and maintain of the school database to support outreach communications.
• Assist with event planning, administration and delivery including Outreach events, Careers Fairs, Open Days, School visits to Ada and Keep Warm events - This may involve commitment on some weekends and will require evenings and earlier starts.
• Ensure we are on track to meet our targets for the volume of applications, offers and ultimately enrolments for our new Manchester Sixth Form and ensure we meet our diversity targets.
• Support the administration of the Sixth Form application process including dealing with enquiries to the inbox and on the phone in a timely manner.
•  Sending application communications including invitations for assessment, offers and enrollment paperwork,  data entry and keeping accurate records of all applicants and their information within the customer relationship management tools (Salesforce, Civica and others).
• Accurate record keeping and data entry into Ada’s systems to produce insightful reports to drive recruitment and inform the leadership team.
• Administration and processing of students enrolments on GCSE results days and afterwards.
• Support with creation of Marketing materials for outreach campaigns and events.

 Essential Qualifications and Experience

• You are inspired by Ada’s mission and excited to share it with young people aiming to dramatically impact their lives for the better (countless numbers of students have said this is what interaction with our outreach team has done for them!).
• You are actively looking for personal growth through your job and meeting KPIs are exciting challenge for you.
• You are willing to work flexibly, where necessary outside of normal working hours, and to travel as necessary for the role.
• You are able to cope with a varied and demanding workload, to prioritise effectively and to meet strict deadlines under time pressure - You have a high level of resilience and accountability.
• You enjoy meeting lots of new people, especially 14-16 years old who are curious about technology and the world around them and how they fit into it, and helping them to consider their options and you understand what their options are.
• You enjoy working as part of a small, hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology.
• You are committed to ongoing personal development. You consider feedback a gift, even when it is hard to give or receive.
• You’d like to join a small team with a startup mentality, doing hard things, and to participate in its growth and impact.
• You can deal with uncertainty and are solutions focused.
• You’re a generalist, even if you’re very good at certain things including gathering and maintaining databases / spreadsheets used for tracking and reporting and determining next steps.

Safeguarding

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day.

Equal Opportunities

Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;
•  To recognise and develop the diversity of skills and talent within its current and potential community;
• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
•  To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
• To promote good relations between individuals from different groups

Applicants with Disabilities

Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact the HR team.

Sponsorship

Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

Thank you for your interest in Ada, the National College for Digital Skills and good luck with your application!

Closing date: Friday 22nd August 2025

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for graduates who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as an Education Worker on IntoUniversity’s Graduate Scheme, helping to change the lives of young people. 

We believe that our Graduate Scheme is one of the most exciting in the charity sector, an excellent career opportunity with exceptional training and hands-on experience, opportunities for promotion, and the chance to work with young people and colleagues who will challenge and inspire you.

Locations: Hartlepool, Manchester/Salford

Contract: Full-time, permanent

Salary: £28,250 per annum

Applications close: 9am Wednesday 20th August

Start date: September 2025

What could my day look like?

The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.

In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.

As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort. 

KEY INFORMATION

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours

Start date: September 2025 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £46,420 - £51,725 per annum if based in London. £43,765 - £49,070 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.

Application deadline: 11:59pm, Sunday 31 August

ABOUT UPREACH

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

Founded in 2012, we are an award-winning charity working in close partnership with employers and universities, we deliver a programme of 1-to-1 coaching to eligible undergraduates. We provide personalised employability support to over 3,000 students from across the UK, helping them to discover different career options, and develop the vital skills, networks and experiences needed to succeed in their chosen career and beyond.

To find out more about how we support our students, visit our website, read our Annual Report, and 2024-27 Strategy. 

ROLE SUMMARY 

It is an exciting time to join the team, with income growing year on year and an increasing awareness of our brand through activities such as the recent Radio 4 Charity Appeal. We have ambitious plans and the Head of Fundraising will make a significant contribution to future growth; you will manage the Fundraising and Events team with oversight of income generation from various sources including major donors, individuals, trusts & foundations and a portfolio of events.

The role will suit innovative individuals with experience of fundraising from major donors and at least one of the other specified income streams, and event planning or project management. 

You will represent upReach externally, acting as an ambassador for our work and building strategic relationships with a wide variety of stakeholders. You will be accountable for income targets, developing the fundraising strategy and identifying new opportunities.

OUR VALUES

upReach upholds the following values:

• Perseverance

• Integrity

• Advocacy

• Aspiration

• Proactivity 

CORE RESPONSIBILITIES

The Head of Fundraising will contribute to upReach's mission by meeting financial targets, recognising when to make the fundraising ‘ask’ and leading the annual budget process. You will use clear, creative written communication to produce convincing cases for support, represent the charity at relevant networking events, work closely with the upReach Development Board and act as an ambassador for the organisation.

Reporting to the Director of Income Generation and External Engagement you will manage three direct reports and support individuals participating in the Future Charity Leaders Programme (upReach’s graduate scheme). You will work closely with  the Head of Partnerships, CEO, Programmes and Finance teams and other colleagues across the income generating and external engagement team.

The core responsibilities include: 

Leadership and strategy 

• Lead fundraising and philanthropy to realise financial targets (2025/26: £2.45m).

• Securing 5 and 6 figure gifts. 

• Inspire staff and volunteers to excel and achieve, champion the upReach values.

• Commit to the annual appraisal process and develop stretching, SMART OKRs (objectives and key results) to meet our strategic goals. 

• Deputise for the Director in their absence and play an key role in the Income Generation & External Engagement Leadership Team.

• Lead the strategic and operational planning process for the functional areas of responsibility and ensure the involvement of relevant stakeholders. 

• Keep abreast of developments, changes in trends, new techniques and legislation. 

• Ensure planned activity is delivered in compliance with relevant charity law, other legislation, best practice and corporate policy.

• Act as a senior sounding board to ensure strategic decisions regarding donors and funders resonate with our objectives and mission.

• Contribute to strategic thinking including risk management and mitigation.

• Collate and present timely monthly management reports for each income stream.

• Lead the annual budget and financial forecasting processes to facilitate reporting and  strategic-decision making.

Working with stakeholders (internal and external) 

• Collaborate with colleagues to identify and secure all various income generating and profile raising opportunities, ensuring maximum impact and contribution from funders. 

• Lead, champion and model a culture of outstanding donor stewardship and supporter care; including best practice and behaviour. 

• Develop and foster effective relationships with key external contacts at all levels, e.g. donors, supporters, suppliers. 

• Make the fundraising ‘ask’ as and when appropriate, or support others to do so.

• Respond promptly to requests for information and action from supporters.

• Report and disseminate the key issues to emerge from supporter feedback. 

• Manage the complaints procedures for the department and conduct full investigation of all complaints received by the department.

Developing, maintaining systems and procedures 

• Determine and manage the operating systems needed to deliver activity and enable effective donor, supporter and volunteer relationship management. 

• Effectively develop the donor journey.

• Ensure records in the CRM are up to date.

• Conduct analysis of data from across functions responsible for, drawing conclusions, making recommendations to the Director. 

• Ensure the management of systems and processes comply with the organisation’s data protection obligations, charity law and other legal requirements.

People Management and Team Working

• Recruit and lead the Fundraising team, rotatees and volunteers as required.

• Ensure upReach promotes a high performance culture and professional integrity.

• Continue to develop the skills and knowledge of you and your team to ensure you are up-to-date with changing regulation and fundraising best practices.

• Lead and model the implementation of business improvement and people development initiatives including training and rotations.

• Collaborate with colleagues across the department and organisation.

Major Donors and Individuals

• Develop and implement fundraising strategies to grow income, including an annual appeal. 

• Work with the CEO, nurture relationships with donors including high net worth individuals maintaining the highest level of donor care.

• Research, identify and engage prospective donors to secure 5 and 6 figure gifts.

• Lead the team to grow and develop the burgeoning major donor portfolio. 

• Work with the Alumni Team to identify opportunities to sustainably grow the individual giving pipeline, including beneficiaries. 

• Develop a legacies strategy and oversee delivery of awareness campaigns.

Events

• Lead the team on the delivery of a sector-leading events portfolio, to include income-generating events, and the Student Social Mobility Awards (SSMA’s).

• Engage, steward and motivate key stakeholders including the Development Board, Patrons, potential event committee members and other high value volunteers to grow our network and deliver successful fundraising events.

Trusts, Foundations & Corporates

• Oversight of Trusts, Foundation & Corporate fundraising strategy.

• Work with the Senior Fundraising Manager to identify and build relationships with Companies, Trusts and Foundations which are mission and/or programme aligned.

• Collaborate with the Head of Partnerships to build strategic relationships with companies that grow philanthropic and commercial income. 

• Support the acquisition of new, multi-year philanthropic funders and existing donors.

Other

• Regular out of office work may be required in order that the organisation is able to deliver on its commitments to its stakeholders

• Some UK travel will be required from time to time

Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities. 

SKILLS AND EXPERIENCE

The ideal candidate should display these skills: 

• Influencing, facilitation and communication skills (both oral and written)

• Problem solving and decision making, the ability to stay calm under pressure 

• Excellent organisational skills and the ability to prioritise and deliver to tight deadlines

• Passion and motivation 

• Leadership and collaboration skills

To be successful, it is anticipated that you will have experience working in a fast paced environment, third sector organisation with demonstrable success in meeting financial targets and motivating others;

• Exceptional relationship building, stakeholder management and negotiation skills, with the ability to influence and persuade at the highest level.

• Experience working in a fast-paced environment, maintaining accuracy and working independently to find solutions to problems.

• You have developed fundraising strategies, budgets and plans with success in meeting income targets including 5 and 6 figure gifts.

• Coordinating annual budget reviews and preparing KPI/OKR reports and financial forecasts that help inform strategic decision-making at a senior level. 

• Ability to lead and motivate others, including senior team members; working cooperatively with and through people to reach goals.

• Clear and creative communicator and presenter; strong storytelling skills and a proactive attitude.

• You’ll understand fundraising performance metrics and how to use them in the delivery of objectives as well as showing knowledge in charity law as it applies to fundraising

• Sound knowledge of GDPR legislation and other fundraising regulations.

• Independent decision-making within authorised boundaries with the ability to anticipate and find solutions to potential problems.

• Strong project management and problem solving skills, in addition to superb organisational skills to manage a varied workload.

• Take responsibility for your own professional development.

TEAM CULTURE & BENEFITS: 

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and volunteering leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, this increases to 5% after 5 years of working with us. 

• Cycle-to-work and tech buying schemes

• Monthly socials

• Dedication to Staff Wellbeing through our Employee Assistance Programme and annual wellbeing days

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

READY TO APPLY?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

Applications close at 11:59pm, Sunday 31 August. 

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

We are recruiting four part-time Regional Support Officers to work across Wales, providing direct support to eligible community groups and social enterprises through our membership services and programmes, and helping to nurture and connect the network of groups in each area.

We’re looking for enthusiastic and well-connected people who have direct experience of, and a passion for, the social and community business sector in Wales, and who have experience of running, developing and/or supporting community groups and enterprises. We need dynamic communicators, and people who can build relationships between groups and with key partners.

We want people with a variety of backgrounds and experiences who can contribute to a pan-Wales team of Support Officers, supporting community groups, social enterprises and development trusts who are driving the change their communities need for a brighter future.

• Job title: Regional Support Officer (x4) – North, Mid, South-West and South-East Wales
• Salary: £29,680 – £33,920 pa (FTE)
• Hours: 3 – 4 days per week (0.6 – 0.8 FTE), 21 – 28 hours per week
• Location: Remote, home-based
• Summary of Role: To support social enterprises and community groups through a range of direct interactions, resources, networking, and signposting, ensuring excellent member experience, retention and growth.

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.   

We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.  

We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa holder (50% of each community) over the next 12 months.

We are recruiting Senior Employment Advisors to join the STEP team delivering this new programme, working directly with participants who have specialist careers. The Senior Employment Advisors will have expertise in one or more of the following areas of recruitment: education, accounting and finance, health, and IT.

You will prepare participants for competitive employment and help them to achieve their chosen training and employment objectives in line with their previous career. You will provide an exemplary level of support to STEP participants working towards a variety of performance targets based on the progression outcomes of participants including successful completion of training courses, voluntary and work placements, and achieving and sustaining paid employment. 

The Senior Employment Advisors will work remotely and can be based anywhere in the UK.

About you

We are looking for candidates who have:

• Proven experience or knowledge within the employment sector
• Experience of support and recruitment into one or more of the following sectors: education, accounting and finance, health, and IT.
• Understanding of the issues and challenges faced by unemployed people to finding work, including those whose first language is not English
• Knowledge of adult learning/vocational training
• Experience of delivering 1:1 advice and guidance and supervising a case load of clients
• Experience delivering workshop activities around job search, work readiness and information, advice and guidance
• Experience of business engagement/intervention to facilitate access to placement and job opportunities
• Excellent interpersonal and communication skills
• Cross-cultural sensitivity
• Good admin and IT skills (CRM database, Microsoft Word, Excel, Outlook)
• Advanced level of English
• Competency in Cantonese or Ukrainian would be desirable

Candidates must be UK based and have the right to work in the UK for the duration of the contract

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification. 

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so. 

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely on 26th and 27th August 2025.

Expected start date will be 9th October 2025.

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.   

We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.  

We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa holder (50% of each community) over the next 12 months.

We have an exciting opportunity for a Cantonese speaking Programme Assistant to join the STEP team making a real difference in the lives of people rebuilding their futures in the UK. You will be responsible for supporting the day-to-day operations, including administrative coordination, data management, and frontline communication with participants and referral partners. You will play a vital role in ensuring the programme runs efficiently and that both participants and staff are supported with timely and accurate information.

You will also contribute to reporting, analysis, and quality assurance activities across the programme, working closely with Employment Advisors and Programme Managers to ensure referrals are processed effectively, data is maintained accurately, and enquiries are handled professionally and sensitively.

About you

We are looking for candidates who have:

• Previous administrative or team support experience
• Experience in a customer service or support role would be desirable
• Strong administrative and IT skills (CRM database, Microsoft Word, Excel, Outlook)
• A systematic and organised approach to work
• High levels of efficiency and the ability to prioritise work and meet deadlines
• A proactive, enthusiastic and flexible approach to working with colleagues and stakeholders
• Advanced level of English
• Competency in Cantonese and Traditional Chinese

Candidates must be UK based and have the right to work in the UK for the duration of the contract

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification. 

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so. 

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely on 29th August 2025.

Expected start date will be 9th October 2025.

This is an exciting opportunity to join the friendly, dynamic, multi-disciplinary team at the Centre of expertise on child sexual abuse (CSA Centre) as our new Policy and Communications Assistant. This is an important role within the CSA Centre, central to our ambition to raise awareness of the true scale and nature of sexual abuse and to drive evidence-informed improvements in policy and practice.

About the role:The CSA Centre aims to reduce the impact of child sexual abuse through improved prevention and better response, and our work in influencing and shaping policy and communications at local, regional and national level is key to that mission.

As our Policy and Communications Assistant, you will play an important role in supporting the CSA Centre's policy and communications activity over the immediate and longer term, helping our evidence, learning and resources to have the widest possible reach and impact at both local and national level.

We are looking for a motivated person keen to learn and to build their skills and experience in a policy and communication role. This is an extremely diverse job, supporting all aspects of the CSA Centre's busy and impactful policy and communications functions, from assisting in the production and design of digital content for our website, social media channels and newsletter, to helping us respond to emerging trends in policy and practice. It would be a great opportunity for someone looking to broaden their experience and expertise across a wide range of different workstreams - no two days are the same in this role!

As Policy and Communications Assistant at the CSA Centre you will play a key role in tackling child sexual abuse, alongside the work of our colleagues across practice, research, policy, communications and training. This is important work - the CSA Centre conservatively estimates that one in ten children will experience some form of child sexual abuse before age of 16, and our ambitious programme seeks to improve the knowledge, skills and confidence of professionals (social workers, teachers, social workers, nurses etc.) in identifying and responding to child sexual abuse. We have already made great progress, but there is much more to be done – and we need your help to do it!

This role is currently funded until 31 March 2026, in line with the current grant funding arrangements for the CSA Centre. This will be reviewed in late 2025, as future funding for the CSA Centre from 2026/27 onwards is clarified.

Although this contract has a permanent status, please be aware that this post is subject to funding currently until March 2026 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement. This contract is due to expire on 31.03.26.

About us

We are the Centre of expertise on child sexual abuse (CSA Centre). Our aim is to reduce the impact of child sexual abuse through improved prevention and better response. To tackle child sexual abuse we must better understand its causes, scope, scale and impact.

First established in 2017, we are a multi-disciplinary team that is funded by the Home Office, hosted by Barnardo's and we work closely with key partners from academic institutions, local authorities, health, education, police and the voluntary sector. We're proudly independent and our team will challenge any barriers, assumptions, taboos and ways of working that prevent us from increasing our understanding and improving our approach to child sexual abuse.

We bring about change by:

• Collating and analysing existing research, policy, practice and the real experiences of those affected, and filling the gaps we identify with new research, insights and analysis;
• Using that evidence and insight to challenge and improve existing policy and practice, develop new approaches and increase everyone's knowledge and confidence to more effectively tackle the issue.

This role is home-based with regular travel required, usually to London.

The CSA Centre acknowledges that tackling child sexual abuse can feel challenging but is incredibly rewarding and positive when actively making change. Our open working environment ensures that there is support for all employees, across the team and with access to a therapist, if needed. Please do get in touch if you would like to discuss any aspect of this further.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.   

We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.  Our work now includes specific programming for women refugees, Afghan nationals, Ukrainians and those who have come through the asylum system

We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa holder (50% of each community) over the next 12 months.

In order to succeed, participants need more than just training and job search support. They need to feel connected, informed, and welcomed into the communities they live in.

We are now recruiting a Community Lead to play a key role in delivering that wider support. You will lead community engagement and outreach activities, help participants understand and access local services, and ensure that support is culturally appropriate and inclusive. You will also help build partnerships with local groups, promote volunteering, and run events that support social connection and reduce isolation. You will contribute to our social value commitments and play a crucial part in shaping how the STEP programme responds to local needs and participant feedback.

About you

We are looking for candidates who have:

• Proven experience in community engagement, outreach or partnership work
• Understanding of the issues and challenges faced by people who have experienced forced displacement accessing employment and of the challenges faced by people who are resettling in a new country and community
• Experience of delivering and supporting events, webinars or community activities
• Experience producing accessible, culturally sensitive written materials or communications
• Experience working with or within community organisations or VCSEs
• Excellent interpersonal and relationship building skills. 
• Strong organisational and time management skills
• Confident writing skills (newsletters, social content or short reports)
• Proficiency in Cantonese and/or Ukrainian would be desirable to support webinar delivery and community engagement

Candidates must be UK based and have the right to work in the UK for the duration of the contract

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification. 

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so. 

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely on 21st August 2025.

Expected start date will be 9th October 2025.

About the Role

Advice Giving

• Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.
• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
• Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.
• Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.
• Meet the individual performance targets set as part of this project.

Research & Campaigning

• Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.
• Keep up to date with current research and campaigns priorities, initiatives and plans.

Administration

• Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.
• Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.

Professional development

• Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:
  • Attending training opportunities.
  • Reading monthly subscriptions, relevant publications and Citizens Advice Updates
• Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.
• Identify and implement your own learning and development needs.

Other duties and responsibilities

• If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.
• Promote the aims, policies, and membership requirements of the Citizens Advice service.
• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
• Be a positive ambassador for Citizens Advice Liverpool.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Requirements

Desirable

1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.

3. Ability to give and receive feedback objectively and sensitively.

4. Effective oral and written communication skills, with good IT knowledge to support delivery of service

5. Ability and willingness to work both on own initiative and as part of a team.

6. Willingness to learn and develop skills and be flexible with service delivery.

7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.

8. Ability to assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.

About us

This role is part of a brand-new service which is being delivered across Liverpool and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.

As Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy. That advice will include:

• guidance on the most appropriate payment methods.

• information on how to access help from energy suppliers.

• energy efficiency measures and ways to save on bills.

• information about Smart Meters.

• maximising benefit and other income.

You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.