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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Rough Sleeper Practitioner will be the forefront of a critical support system for people experiencing homelessness. You will be working with people with mental health needs, offering wellbeing support to rough sleepers identified in the borough.
What You'll Do:
- Collaboration and Efficiency: Work hand-in-hand with existing Mental Health Provision. well as other local agencies/organisations to effectively support young people transitioning from services.
- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
Why Join Us:
• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.
• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.
Together, we can build a brighter, healthier future for Swindon. Your contribution can make all the difference.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Full time (flexible working options available)
Permanent
Hybrid – Farringdon, London/Home based
Closing date: 2nd June 2024
Ref 6588
Save the Children UK have an exciting opportunity for an individual with extensive leadership and education experience to join us as our Senior Education Advisor where you will work with the Programme Quality and Impact (PQI) department to ensure we deliver high-quality, evidence-based programmes and develop technical approaches to achieve positive sector-wide change for children.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Senior Advisor, you will provide global thought leadership in your technical area and drive work on specific parts of the Save the Children UK's strategy. You will represent the organisation regularly with external experts and will lead on technical engagement with partners. You will be a recognised expert in your field, providing leadership on complex assignments and projects, and providing technical guidance to others in resolving complex issues in a specialised area.
Senior Education Advisor – Teachers
As the Senior Education Advisor, you will have a strong focus on our work on Teacher Wellbeing and Professional Development. Save the Children UK leads the Enabling Teachers Common Approach for the Movement and seeks to ensure our programming with teachers delivers improvements in learning outcomes. This role would lead aspects of our Enabling Teachers work and represent it externally and internally. It will also ensure we are building evidence of learning in our teacher and other education programmes, especially acquisition of foundational skills.
You will be responsible for leadership in this focus area for SCUK and across the Movement to advance the organisations strategy ambition and LEARN Global Goal. This will include global thought leadership internally and externally in this focus area. This role will provide leadership to advance our teacher work through advocacy, programming, thought leadership and evidence & learning.
In this role, you will:
- Provide global leadership (e.g., in internal and external working groups) in the technical area within the Save the Children Movement and/or wider sector.
- Lead on elements of Save the Children UK's strategy with minimum supervision, reflecting your high-level responsibilities, and articulate a compelling vision to inspire others to achieve our ambitious goals for children.
- Play a leadership role in the technical design and delivery of high-quality, strategic, inclusive, and impactful programmes, working collaboratively with stakeholders, and particularly with colleagues in country offices and partners.
- Lead the development and implementation of technical strategies and products (such as best practice & evidence based approaches, minimum standards, and publications) to a high standard.
- Build and maintain strategic partnerships, leading on engagement with partners to amplify impact.
- Drive research, evaluation, and innovation projects in your field of expertise, to expand the knowledge base, promote a learning culture and identify new / enhanced approaches to amplify impact.
About you
To be successful, it is important that you have:
- Experience and knowledge working in international development programming
- Experience of providing technical assistance and individual mentoring to NGO programmes teams in education
- Experience in the design, implementation and management of education programmes
- Experience of working in a matrix-managed context and promoting change across multiple networks
- Understanding of; child rights principles, gender and education & conflict sensitive education.
- Strong analytical and conceptual skills, and the ability to think and plan strategically; well-developed negotiation and communication skills, including spoken and written English.
- An internationally recognised postgraduate degree or equivalent experience
- Teacher training qualification or experience in teaching experience would be desirable
- Working knowledge of French is desirable
- Ability to travel up to 40% of work time.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Working as part of the Finance Team you will contribute to the delivery of an efficient finance department ensuring accurate and timely financial transaction processing including purchase invoice processing, checking and approving expense claims, weekly BACS payment runs and cash book postings all in line with Kew’s financial policies and procedures.
To be successful you will need to be a methodical and proactive employee; working closely with the Finance team, Kew staff and external suppliers as part of the transaction processing team, demonstrating excellent customer service together with strong communication skills both orally and in writing.
Our ideal candidate will have experience in accounts payable and be able to demonstrate a clear understanding of what is required backed up by experience in the role.
Experience with Agresso would be desirable.
This role is based at Kew with the option of regular home working, subject to operational requirements.
About Us
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi!
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please
Our administration team are integral to the smooth running of Beacon and this is an opportunity to be part of this.
We have two roles available for people to join our appointments team as administrators, working within our opening times of 8:45am and 9:15pm Monday-Thursday and 8:45am and 4:30pm on Friday.
Shifts are provided in advance and would form a regular pattern. Flexibilty is required on occasion to provide cover during periods of sickness or leave within the wider team.
These roles are advertised at 28 hours a week each, but would consider more or less hours for the right candidates.
Reporting to the Operations Manager, the ideal candidate would have experience in a fast-paced office setting, possess strong communication skills and have excellent listening skills.
Full training about Beacon and the services it provides will be given at induction; however an interest in mental health services or previous experience of working in a charity would be advantageous, but not essential.
Contract Type: Permanent - subject to references and completion of probationary period
Salary: £23,400 per year pro rata
Hours: 28 per week worked within business opening hours
Location: Beacon Counselling, 50-52 Middle Hillgate, Stockport, SK1 3DL
Key Duties:
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To be the first point-of-contact for a range of people contacting Beacon, providing a welcoming, friendly and respectful response to all
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To book appointments for people accessing Beacon’s services
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To undertake other administrative duties in line with the role and the requirements of the charity
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To act as a key member of Beacon’s team, actively demonstrating Beacon’s values in all aspects of the role
For further information about the position, and for detailed role description and person specification please see our attached recruitment pack.
This is available to download following clicking "Quick Apply". If you have any issues accessing the pack, please get in touch directly and we will arrange for this to be sent to you.
Application is by submitting CV and Covering Letter. If you would like to discuss alternative, accesible ways to apply for this position please let us know.
Closing date for applications is 7th June 2024.
Interviews will be arranged as and when suitable candidates apply and you will be prompted to detail your availabilty for interview when you apply.
Application is by submission of a current CV and Covering Letter. Applications without a covering letter will not be considered.
If you would like to discuss alternative/accessible methods of application, please get in touch directly and we will be happy to accommodate where possible.
The client requests no contact from agencies or media sales.
Prospectus is proud to be working with Stop Domestic Abuse to recruit a part-time Refuge Worker. Stop Domestic Abuse support all those affected by domestic abuse by providing innovative and unique services. They ensure that victims are supported to recover, and perpetrators are supported to change their behaviour.
This Refuge Worker role is on a permanent contract, part time basis (22 hours a week) and will be based in London.
Refuge workers will provide safety planning, support, advice, and assistance to children who have experienced domestic violence and abuse and are staying in the refuge. The work will focus on preventing domestic abuse by providing support and facilitating safe space for children and young people and peer support networks in the refuge and supporting children and young people to keep safe in/maintain their refuge accommodation.
Additionally, you will establish and maintain links with statutory and voluntary agencies; to promote and support the welfare of families who have experienced domestic abuse. Form and maintain relationships with local specialist domestic abuse services, and finally, ensure that child welfare is ensured in accordance with Stop Domestic Abuse’s Protection from Abuse Policy.
This role includes the opportunity to be on call out of office hours as this is a 24-hour, 7 day a week service running outside of usual service hours. The on-call out of hours service may involve the following duties and responsibilities, this is not an exhaustive list and is subject to change to ensure contract and service delivery requirements are met by the organisation and to provide a high-quality service to people affected by domestic abuse. Stop Domestic Abuse is committed to running a 24-hour service to people affected by domestic abuse that is accessible, supportive and welcoming.
To be considered for this role you will have excellent communication, negotiation, and advisory skills, both written and verbal. An understanding and awareness of the needs of women, men and children of all ages who have experienced domestic violence and have strong crisis management skills and the ability to deal with stressful and difficult situations.
*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
To apply for this position, in the first instance please send us your CV only. We will then contact you to discuss the role in greater detail, and the next steps in the application process. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds.
Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply.
Are you looking for a new challenge? Do you have at least 6 months’ experience giving advice on a broad range of subjects such as money, benefits and housing? Are you an excellent communicator and willing to take the lead? If so, this could be the perfect opportunity for you!
North Yorkshire Citizens Advice & Law Centre is an independent charity providing free, confidential and impartial information and advice on a range of issues. We have 8 offices throughout North Yorkshire and help over 25,000 people every year. We are seeking an Advice Session Supervisor who will be responsible for providing support and supervision to staff and volunteers in our Harrogate and Skipton offices, as well as team members working remotely or at outreach settings. The successful candidate will be willing and able to work within and travel between both offices.
The role involves managing the practicalities of advice sessions and supporting staff and volunteers to ensure we are consistently providing high quality advice. We are seeking someone who works well within a team and who has the ability to adapt the level of support to each individual whilst giving appropriate encouragement and challenging constructively when necessary.
Applications closing date: 10 June 2024 (9.00am)
Reserved interview dates: 13 – 17 June 2024
£11,500 - £12,500 pro rata (full time equivalent of £23,000 - £25,000 pa)
Fixed Term Contract until 30th September 2024
Part-time – 17.5 hours a week
Swansea
Ref: CFC-231
Are you a driven and compassionate individual with excellent people skills? Do you have the skills and commitment to undertake a role that’s diverse and fast-paced? Then join St Giles as a Children & Families Caseworker and you will be embarking on a highly rewarding and career-enhancing position.
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.
BACKGROUND:
For many families there are issues that precede a young person’s gang involvement. Personal circumstances typically involve poverty, unsuitable housing, separation, family conflict, domestic abuse, substance misuse, mental health and imprisonment.
Gang involvement increases the risk of violence and victimisation to the young person, their friends and their family, therefore, it essential when supporting young people to exit gangs we adopt a ‘whole family’ approach.
A ‘whole family’ approach involves working with the family to assess risk, ensuring all family members feel safe, mentoring young people who are involved in or at risk of gang and serious youth violence and offering holistic support to enable the family to achieve their potential and raise aspirations.
Without the right support, families can become trapped in a cycle of homelessness, crime, unemployment and poverty that is passed on from generation to generation.
St Giles Trust solution to this stark reality is our Children & Families Service. The C&F team offer an intensive and holistic approach that seeks to understand the complex and inter-related family issues behind poverty in order to resolve them. Children & Families Caseworkers break the cycle, unlocking chaotic families’ potential, and empowering them to raise themselves out of poverty.
Key Deliverables:
- To develop and maintain relationships with other agencies, ensuring a steady flow of referrals to the project; in particular schools, PRU’s, Youth Offending Services and Children’s Social Care.
- To support families using a 1:1 tailored and holistic practical & emotional support to improve mental health & wellbeing, housing, finances, living environment and increase their readiness to engage in training and employment
- To complete initial needs assessments with families and support them to develop individual action plans and regularly review to assess progress
- To promote inter-agency collaboration in the assessment and planning process and to include involved agencies in the delivery of the services
- To carry out and review thorough risk management plans with families ensuring each family member has an age-appropriate safety plan
- Provide a client led support service that responds to individual’s needs. Key elements will include supporting with housing, finances, schooling, parenting, health and wellbeing, ETE and criminal justice
- To support families who are affected by domestic violence, this will include working with victims and perpetrators
- To deliver the service in a timely and targeted manner, working through identified issues on the action plan, promoting case closure as an achievable outcome
- To close cases effectively and positively, identifying a survival plan for the client that can be used for ongoing support and agencies that can be used if serious problems develop in the future
- To support the Team Leader with other tasks as and when required
- To carry out any other similar duties as required, including providing support to other St Giles Trust projects on occasion.
What we are looking for from you – Person Specification
When completing your application form please address the points marked with (A) set out below.
Experience:
- Experience of working with socially excluded children, young people and adults. (A)
- Experience of providing advice and guidance and/or mentoring to Families. (A)
- Experience in negotiating and networking with partner agencies to establish links to further the aims of a project.
- Experience of successfully engaging with challenging families and young people, for example people those who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused.
Qualifications:
- Mentoring Level 3 qualification (or be willing to work towards this). (A)
- Any other level 3 and up qualifications.
Knowledge:
- Knowledge of anti-discriminatory working practices, and the implications of both within the working environment.
- Practical application of diversity awareness and unconscious bias in employment.(A)
- Knowledge of and commitment to safeguarding practices and policies, and an ability to promote safeguarding among vulnerable clients and colleagues. (A)
Skills & Abilities:
- Ability to be a flexible and co-operative member of a team.
- Ability to demonstrate knowledge and awareness of the issues faced by our client group, in particular barriers faced by people with lived in experience. (A)
- Ability to work alongside other professionals, professionally representing St Giles Trust
- The ability to use and develop monitoring systems to record all aspects of the project, and the ability to write case studies on sessions with young people.
- Ability to calculate risk and implement safety procedures when engaging with clients.
- An ability to recognise the signs of child sexual and criminal exploitation (CSE and CCE) and, following safeguarding policies and measures, take appropriate action.
- Strong IT skills including proven experience of using Word, PowerPoint, Excel and Outlook in a similar work environment. Ability to work with case database (e.g. Inform) on a day-to-day basis.
Attitude:
- Commitment to consultative & collaborative ways of working.
- Commitment to and understanding of safeguarding and professional boundaries.
- Respect for the values and ethos of St Giles Trust.
- Personal and professional integrity. (A)
- Positive attitude towards staff, clients and our Peers/volunteers.
- Emotionally Resilient. (A)
What we will do to support you in this role
We will provide the following resources to assist in the successful achievement of the responsibilities outlined above:
- On-going and targeted learning and development that will support and enable you to deliver the role to a high standard;
- A full induction;
- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an enhanced DBS.
Please note this role requires Enhanced Child and Adult Workforce with Child Barred list
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 11pm, Tuesday 25th June 2024
Prospectus is proud to be working with Stop Domestic Abuse to recruit two full-time Refuge Workers. Stop Domestic Abuse support all those affected by domestic abuse by providing innovative and unique services. They ensure that victims are supported to recover, and perpetrators are supported to change their behaviour.
Refuge workers will provide safety planning, support, advice, and assistance to children who have experienced domestic violence and abuse and are staying in the refuge. The work will focus on preventing domestic abuse by providing support and facilitating safe space for children and young people and peer support networks in the refuge and supporting children and young people to keep safe in/maintain their refuge accommodation.
Additionally, you will establish and maintain links with statutory and voluntary agencies; to promote and support the welfare of families who have experienced domestic abuse. Form and maintain relationships with local specialist domestic abuse services, and finally, ensure that child welfare is ensured in accordance with Stop Domestic Abuse’s Protection from Abuse Policy.
This role includes the opportunity to be on call out of office hours as this is a 24-hour, 7 day a week service running outside of usual service hours. The on-call out of hours service may involve the following duties and responsibilities, this is not an exhaustive list and is subject to change to ensure contract and service delivery requirements are met by the organisation and to provide a high-quality service to people affected by domestic abuse. Stop Domestic Abuse is committed to running a 24-hour service to people affected by domestic abuse that is accessible, supportive and welcoming.
To be considered for this role you will have excellent communication, negotiation, and advisory skills, both written and verbal. An understanding and awareness of the needs of women, men and children of all ages who have experienced domestic violence and have strong crisis management skills and the ability to deal with stressful and difficult situations.
*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
To apply for this position, in the first instance please send us your CV only. We will then contact you to discuss the role in greater detail, and the next steps in the application process. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds.
Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference?
Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.
About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.
Here’s how you’ll make a difference:
- Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls.
- Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride.
- Customer Experience Ambassador: Enhancing satisfaction and relationships through social media and stewardship activities.
We are looking to start someone in the this role on 24th July 2024.
About you
- Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
- Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously experience engaging with customers via social media.
- Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
- Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
- Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.
Working arrangements
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE).
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment, the team typically go into the office once a week on a Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
What can we offer you?
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.
Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
What is the interview process?
We are planning first stage interviews to be a telephone interview Q&A and role play. The second interview will be an assessment centre at Birmingham Office (B37 7YE).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment?
If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving research.
About Us:
At the British Heart Foundation, we are dedicated to making a real difference. Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
Our Contact Centre team is expanding, and we are seeking enthusiastic individuals with a strong customer focus to join us!
About the role
As a Contact Centre Advisor, you will be the first point of contact for our customers, supporters, and fundraisers. Your mission will be to provide an exceptional customer experience by keeping interactions Epic, Emotional, and Easy. Your daily tasks will include:
- Responding to and resolving inbound queries via telephone, email, and live chat.
- Providing information, taking donations, and resolving customer complaints or queries.
- Using our ticketing and CRM systems to update customer records with preferences and reasons for contact.
In this dynamic and customer focused role, you'll harness your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.
About you:
We are looking for candidates with the ability to remain calm and patient in fast paced environment, providing consistent and engaging support, as well as the following key skills:
- Contact Centre Experience: Preferably you will have a proven track record in a contact centre or call handling environment, demonstrating your ability to handle inbound queries effectively.
- Passion for Customer Service Excellence: A genuine enthusiasm for delivering exceptional customer service, with a commitment to making every interaction a positive and memorable one.
- Excellent Communication: Strong verbal and written communication skills to convey information clearly and professionally to customers and colleagues.
- Digital Proficiency: Excellent IT skills and able to navigate multiple systems, allowing for seamless navigation and efficient customer support.
- Multitasking: You have the ability to handle multiple tasks simultaneously, prioritise effectively, and manage your own time efficiently.
- Adaptability: You can remaining calm under pressure, adapt to change, able to solve problems, and maintain a positive attitude.
With these essential skills, you'll be well-equipped to excel as a Contact Centre Advisor at the British Heart Foundation.
Working arrangements
This is a 6-month fixed term contract. While initially this role is for six months, could potentially lead to permanent job opportunities.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE), 9-5 Monday to Friday, totalling 35 hours per week.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week, on a Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage
What We Offer:
Joining the British Heart Foundation means becoming part of our MyBHF Career Academy, where you'll receive support, inspiration, and opportunities to develop your career. We offer generous staff benefits, including:
- 30 days annual leave plus bank holidays.
- Private medical insurance and dental health cover.
- Contribution towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Life assurance.
We prioritise the well-being of our employees through our Live Well. Work Well. Programme, which provides activities, opportunities, and guidance to help you lead a healthy and happy life, both at home and at work. We celebrate diversity and inclusion and encourage all our colleagues to be their authentic selves.
Interview Process:
Our interview process involves two stages. We will conduct the initial stage via telephone interviews, followed by an assessment centre, which will take place through in person at our Birmingham Office.
At Spinal Muscular Atrophy UK (SMA UK) we are committed to supporting everyone affected by SMA so that they have access to the best care, support and treatment and there will be no barriers preventing full inclusion in society.
Our mission at SMA UK is to provide accurate information and a wide range of support services for people affected by SMA, while working to improve access to the best care, services and drug treatments today and funding research projects that can change tomorrow.
The role involves supporting the information, outreach, advocacy and community engagement teams with administrative tasks and ensuring we deliver the best possible support service for people affected by SMA.This is a full-time hybrid role with a minimum of 2 days per week at our head office in Stratford-upon-Avon.
Please submit a cover letter (max two sides of A4) along with your CV
The client requests no contact from agencies or media sales.
We are recruiting for a self-motivated and ambitious Communications and Marketing Assistant. Reporting to the Business Development Manager, and working closely with the Fundraising Officer, the candidate will play an active role in delivering a newly developed comms strategy.
Working at Basis means being part of a fun, dynamic and vibrant workforce; we also offer a benefits package including flexible working (for this post, home working will be considered) contributory pension (4%), free parking; significant opportunities to access training, funded external supervision and an Employee Assistance package.
The client requests no contact from agencies or media sales.
Full- Time/Fixed term contract until 27th June 2025
Wolverhampton
Ref Code: KEY-241
Are you a proactive, collaborative and compassionate individual with a proven record of engaging positively with young people, families, offenders or other vulnerable groups? Do you have strong experience of providing support, advice and advocacy and the ability to assess clients’ needs?
If so, join St Giles Trust as a Keyworker where you will play an integral part in the new specialist multi-agency and multi-disciplinary Young Persons Team in Wolverhampton providing a high-level service to vulnerable or at-risk young people (11-25) and their families across the different levels of need and support, from early help to children and young people in care.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As a proactive member of the multi-disciplinary team, you will share best practice with other team members in relation to approaches and strategies to support and engage young people and their families to achieve best outcomes, plus work collaboratively to develop plans of support and promote programmes of social education, activities, support, advice, and information, using a range of multi-sensory methods.
We will count on you to build positive relationships and promote the value of lifestyle changes to the client group and their families and to ensure that the voice of the child and young person remains central to their support and that they are proactively encouraged to build and contribute to their own programmes. You will contribute to multi-disciplinary assessments of children and families in need of support and provide both proactive planned programmes of support and an intensive service which will include interventions to support emotional wellbeing and health and substance misuse; creative arts activities; support responding risks of criminal, gang and/or sexual exploitation; mentoring; and sports activities. Maintaining accurate records of support and interventions is also a key duty.
What we are looking for:
- Experience of engaging successfully with challenging people
- Experience in negotiating with partner agencies to establish links to further the aims of the project
- Experience of working to targets and recording information for performance monitoring
- An understanding of the client group and the challenges and motivations of young people
- Sound knowledge of using monitoring systems to record all aspects of the project
- Able to recognise the signs of child sexual exploitation (CSE) and take appropriate action
- Ability to set up and operate systems to monitor and report on work
- Excellent IT, interpersonal and communication skills, both verbal and written.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients. An enhanced Child and Adult with Child Barred DBS check is required for all successful applicants.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 2nd June 2024 at 11pm.
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Fundraising and Engagement Officer
Post no: 591
Office base: HQ, Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Contract type: Permanent
Salary: £24,720 per annum
Hours: 37.0 hours per week, Monday to Friday
About the Role
This role is an exciting opportunity to work for Mind BLMK as part of the Fundraising & Engagement Team.
Acting as the first point of contact for all Fundraising & Comms enquiries and in line with Mind BLMK’s Fundraising and Communications Strategy, this is a busy role and will require excellent stewardship and donor care skills as well as meticulous organisation and innovative thinking. As an Ambassador for Mind BLMK, you will need to have a passion for mental health and an ability to operate at all levels.
The successful applicant will generate income and support all aspects of communication and marketing, to help to maximise local support, raise awareness of our work in the community, and by providing exceptional supporter stewardship, in line with Mind BLMK’s Fundraising and Communication strategy.
Key Duties
- Act as the first point of contact for all fundraising enquiries and provide stewardship and donor care for Mind BLMK’s individual givers, corporates, groups, volunteers and other supporters of the charity, in line with the fundraising strategy.
- Act as first point of contact for all marketing, PR and event enquiries.
- Send donors bespoke information and materials to support their fundraising at Mind BLMK.
- Ensure supporter interaction points (telephone, post, email) adhere to the highest standard.
- Support existing and develop new partnerships with corporates, organisations, and individuals, to support income growth.
- Develop and maintain relationships with philanthropists and encourage legacy giving.
- Help with the co-ordination of fundraising volunteers, as requested or as appropriate.
- Help to identify and develop potential areas of fundraising growth and process improvements, in line with the Fundraising Strategy and supporting net income growth.
- Write and send outgoing thank you letters to all income streams.
- Help maintain an up-to-date and accurate supporter database, finance log and fundraising and communications materials.
- Support the implementation of marketing strategies and targeted campaigns; plan, develop, and ensure the production of multi-media communications, PR, and marketing materials and compelling stories.
- Work closely with external organisations in order to raise awareness of services available locally and increase access to provision for individuals across Bedfordshire, Luton and Milton Keynes.
Entitlements/benefits:
- 25 days Annual Leave plus Bank Holidays
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm Tuesday 4th June 2024
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
OLDHAM COMMUNITY HUB YOUTH DEVELOPMENT WORKER
PART-TIME, 32 HOURS PER WEEK
FIXED TERM, 1 year
SALARY: £20,250 per annum pro-rata (25,312 for 1FTE)
LOCATION: Oldham
Want to make your community a better place?
Will you support young people to recognise and reach their potential?
Are you passionate about supporting young people and communities impacted by violence?
Want to be part of a supportive, dynamic, fun & quality team?
Oasis are now in a position to employ an experienced Youth Development Worker to work alongside the children’s, youth and community hub team in Oldham. The role will be focussed on the Oldham South community (surrounding Oasis Academies Oldham and Limeside) working closely with the academies as part of Oasis Hub Oldham.
As a Youth Development Worker you will;
· Work as part of the community hub team to plan and deliver youth services that address the needs of the local neighbourhood, including open access, holiday and community activities.
· Deliver targeted programmes of work for young people impacted by youth violence.
· Build positive and supportive relationships with young people to develop their skills, knowledge and aspirations.
· Strengthen and sustain working relationships with local partners to provide holistic, sustainable and bespoke support for young people.
· Support communities impacted by critical incidents.
Amongst other requirements, the successful post holder must have:
· Relevant experience OR qualification in Youth & Community (JNC), Social Work (QSW) or SEND.
· Proven experience working with young people ‘at risk’.
· Reliability, with a flexible approach to changes and able to work unsociable hours.
As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution.
- A generous holiday allowance and training opportunities.
- A supportive, friendly work environment, with flexible working arrangements.
If you are interested in this position, please email a CV and covering letter detailing why you feel you are suitable for this role. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.
Completed applications should be returned by 9am 3rd June.
Interviews will take place on W/C 10th June.
Oasis is a multi-national charity supporting young people and their families in 8 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.