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Top job
Rising Sun Domestic Violence and Abuse Service, Canterbury, Kent (On-site)
£24,587 - £29,525 per year pro rata depending on experience
We are recruiting an outreach worker to support survivors of domestic abuse.
Posted 2 days ago
Marie Curie, South Ockendon (On-site)
Up to £20820.80 per annum
Posted 2 days ago
The Neuromuscular Centre, Winsford (On-site)
£25,000 - £27,500 per year depending on experience
We're looking for an authentic people-person to lead the Community and Events income streams at our amazing charity.
Posted 2 days ago
Battersea Dogs & Cats Home, Multiple Locations (On-site)
£24,960 per year
Posted 2 days ago
Room to Heal, N16, London (Hybrid)
£19,600 per year
Posted 2 days ago Quick Apply
Adoption UK, Edinburgh, Edinburgh (Hybrid)
£19,143 per year
Developing and delivering training, providing direct support to families, line management to volunteers and facilitating community support
Posted 2 days ago
Scope, Amersham (On-site)
Starting full-time salary £23,119.20 per year, salary will rise to £23,465.98 at developing level and also rise at experienced level
Posted 2 days ago
Page 5 of 30
London (Hybrid)
£24592 - £27324 per annum + £24,592 - £27,324 per annum
Contract (12 Months FTC)
Job description

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview date: 3 and 4 June 2024

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
  • 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

Supporter care advisors are responsible for being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter. Advisors provide excellent customer service by putting the supporter at the heart of everything we do. Capturing data and feedback accurately after each contact is key to help us identify trends and new ways of working. They will also thank supporters for their generous donations by creating bespoke acknowledgements within agreed timeframes. We also provide a first line self-empowerment support service where advisors are expected to manage individual cases.

Ideal Candidate

Experience working in a contact centre is preferred. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.

Posted by
Diabetes UK View profile Company size Size: 101 - 500
Posted on: 15 May 2024
Closing date: 29 May 2024 at 14:05
Job ref: diabetesuk/TP/21/1137
Tags: Operations