"Support Worker" Jobs
Passionate, Creative, Equal, Empowering and Sustainable
Housing Sustainment Worker
Hours: 37 Hours per week on a rota system
Location: Head Office, Festival Park, Stoke on Trent with regular travel
Salary: £24,303 per annum
Are you looking for a customer support role within an Organisation that is at the heart of helping people to thrive? If so, this role may be for you. Since 1974, as a Registered Provider of Social Housing and Supported Accommodation we have been supporting those in need.
We are looking for customer focused people join our Housing Services Team based at our Stoke on Trent Head Office. Our customers have a range of needs including mental health, addictions, learning disabilities, recent homelessness and debt.
Our Housing Sustainment Workers guide our customers through the Housing pathway, identifying appropriate support routes to assist them.
Some of your Key Responsibilities will include:
- Assisting customers to sustain their housing by focusing on (not an exhaustive list);
- Identifying their specific needs/ vulnerabilities
- Identifying routines and life skills essential for independent living
- Accessing support via specialist external partners
- Accessing training and volunteering opportunities internal/external
- Identifying risks and triggers to positive progression
- Focusing on the future by identifying goals and setting action plans
- Identifying next steps accommodation options and assisting customers to access it
- Empowering customers by guiding/coaching positive thinking/decision making whilst encouraging them to take steps to independence
- Providing a trauma informed approach to customers lived experiences
- Identifying potential customers for vacant properties to minimise housing waiting lists and preserve revenue generation
- Ensuing customers housing benefit claims are submitted and processed in a timely manner
- Investigating and resolving rent arrears and escalating as appropriate
- Ensuring cases are escalated where necessary to specialist support teams
- Collaborating with key partners to ensure customer’s housing needs are met
- Ensuring our Housing Sustainment Strategy is applied fairly and transparently across License and Tenancy accommodation
You will need:
- GCSE English and Maths grade C or above (grades 4-9 or equivalent)
- Experience of dealing with the needs of our customer group; including but not limited to those with Learning Disabilities, Entrenched Homelessness, Mental Health, Drug and Alcohol Dependencies, dual diagnosis
- An understanding of the housing letting procedure including screening/vetting applicants
- Previous experience of managing and resolving rent arrears issues within a Registered Social Landlord or similar environment
- An understanding of both adult and child safeguarding protocols and escalation procedures
- Awareness of Building Safety Legislation and Expectations of Landlords
- Customer focused, excellent with planning and delivery, able to balance multiple priorities against critical deadlines
- A continuous improvement mindset, always looking for opportunities to do things better, supporting automation and digital paperwork
- A driving licence and vehicle insured for business use – we have a number of sites and you will need to visit these regularly
We Offer the following Benefits:
- Flexible working (with a regular office presence)
- 27 days annual leave in addition to public holidays
- Excellent learning and development opportunities
- Contributory pension scheme
- Occupational sick pay
- Healthcare cash plan
To apply please visit the Brighter Futures Website.
The closing date is Friday 13th September with interviews to follow.
We are committed to promoting equality of opportunity and we welcome applications from all sectors of the community, particularly from under-represented groups and people with lived experience. Brighter Futures is an equal opportunities employer.
Greater Manchester Youth Federation (“GMYF”) is looking for 2 part time Youth Workers who will work with young people at their Partington and Charlestown Youth Centres.
About GMYF
GMYF is a long-established charity that works with young people across Greater Manchester, to support their aspirations and create opportunities. Our mission is to deliver a year-round programme of recreational and educational opportunities to young people, volunteers and leaders within our stand-alone centres and to provide support to affiliated clubs.
GMYF opened our first Youth Centre in Partington in September 2022 and have recently opened a new Youth Centre in Charlestown. These Centres provide support for young people with a wide range of activities and make a real difference. We also jointly own an Outward Activities Centre in Cumbria – Ormside Mill. GMYF has ambition to continue to do more for young people, with its own assets and through funding opportunities. Now is a fantastic time to get involved with us and support our work!
To find out more about us, please visit the Greater Manchester Youth Federation website.
The Role
The role of a GMYF Youth Workers to be young person centred, providing a nurturing, safe and supporting environment for the young people, building and maintaining positive relationships with them. You will be based at either Partington or Charlestown Youth Centres working with 9-16 year olds. You will support the Youth Activities Lead in planning and delivering a full programme of activities including centre-based, as well as supporting our outdoor adventure team with outdoor activities and residentials.
Key areas of focus for the Youth Worker will be:
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Support the young people: always take a young person-centred approach to all activities. Maintain the ethos of the organisation by providing a nurturing, safe and supporting environment. Build and maintain positive relationships with the young people, recognising their different needs and starting points. Have strong commitment to the values of acceptance and respect within youth work. Be a positive role model for the young people. . Encourage young people to take an active role in social action projects youth voice and young leader activities.
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Assist the Youth Activities Lead: work together with the team in planning and delivery of full programme of activities, including evening youth club sessions. Assist in the development and introduction of additional activities eg twilight sessions, drop ins, youth voice, targeted group work, mentoring. Identify the formal and informal educational, social, cultural and recreational needs of the young people and plan a programme of positive interventions and innovations which enhances the knowledge, awareness and personal development of the young people. Articulate and record young people’s progression in sessional and project recording documentation and provide information for management and funding reporting.
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Residentials: Attend weekend residentials and events at the GMYF’s outdoor pursuits centre and encourage the young people to get involved. Support and assist with the planning and delivery of off-site trips/activities and residentials at various locations.
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Safeguarding: comply with all policies and procedures relating to safeguarding, codes of conduct, health and safety, and equality and diversity. Be alert to issues of safeguarding and child protection, ensuring the welfare and safety of youth club members is promoted and prioritized. Report any concerns and participate in Safeguarding training.
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Represent Greater Manchester Youth Federation: Ensure conduct is professional and represents GMYF in a positive manner to internal and external visitors, working with a wide range of local partners and community organisations.
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Continued Personal Development: Commit to your own training and development, accessing available training including youth work specific courses. GMYF to assist CPD.
About You
We are looking for candidates who believe in GMYF’s mission and are experienced in working with young people. You will be able to build positive relationships with young people, always taking a young person centred approach. You will have experience planning and delivering activities, and bring creative and innovative ideas to share for young people. You will have good team working and organisational skills, understanding of safeguarding, and willingness to undertake further training.
Other Requirements
The post is subject to a satisfactory Enhanced DBS check.
This is a UK-based post and applicants must be living in and have the right to work in the UK. If applicable, please detail your Visa status in your covering email.
Equality and diversity matter to us. If you think you would be suitable for the role, we would love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
Please note, when applying, you will apply via our HR team at Ashfield HR and will be taken to their vacancy page to apply.
Make a positive change – work for The Alcohol & Drug Service
We are looking for a full-time Substance Misuse Recovery Worker based in Bridlington.
The Alcohol & Drug Service (ADS) are a registered charity who have been transforming the lives of people affected by drugs and alcohol misuse for over 40 years.
East Riding Partnership (ERP) – is a partnership between ADS and Humber Teaching NHS trust. It has three hubs, Hull, Bridlington and Goole. It is multi-disciplinary team led by a consultant and provides treatment services in the community. The services include aftercare, young people, community rehabilitation programme, a specialist supporting image and performing enhancing drugs/steroids and a team supporting service users and cares through a team of volunteers and peer mentors.
It is a very exciting time to be working in the drug and alcohol field, with significant new career opportunities being created.
This is an exciting opportunity to join an innovative team, based in Bridlington. The role will support service users with diverse and complex needs and their families with issues relating to substance use including alcohol. The post would involve assessing need from a person centred and strength-based perspective. You will have a good understanding of recovery and have a value base that stems from a strongly held working belief in individuals’ ability to change and live in recovery along with a desire to ensure each service user has access to the information and 'tools' needed to live a fulfilling life in recovery.
If you have relevant experience in the substance misuse field and a level 3 Tackling Substance Misuse or equivalent, we would like to hear from you.
We provide a comprehensive package of accredited courses and for newly qualified Social Workers we support the ASYE programme.
NOTE: Unfortunately, we are unable to support sponsorship visas.
Salary & Benefits:
In return, ADS are offering:
- Salary £22390 - £27062, DOE
- Generous annual leave, 29 days annual leave per annum, rising to 31 after 2 years’ service and 34 after 5; plus, Public Holidays
- Attractive Pension Package (6% employer contribution)
- Health Scheme
- Training opportunities in line with the personalised learning and development plan
- Enhanced sick pay
- Along with joining ADS at a time of exciting and fast-growing change
Working at ADS is more than a job, it’s an investment of time to make a difference to the lives of people with substance misuse issues and their families.
PLEASE NOTE: WE DO NOT ACCEPT CV’S
To apply click on the link provided and you will be redirected to the company website.
This post is exempt from the Rehabilitation of Offenders Act 1974. The ADS is an equal opportunity employer, committed to diversity. We promote the fair and equal treatment of potential and existing employees and service users.
Services Welfare Officer
Based at one of the military bases within the UK (relocating to a new site every two years)
Would you like to help our Armed Forces in a unique and challenging way? Then we have the job for you.
Are you looking for your next unique role like no other and a chance to make a positive lasting impact?
Do you have experience in working with young people or adults in a wellbeing environment and want to use that knowledge to really make a difference?
Would the opportunity to travel the UK and potentially overseas excite you?
Our Services Welfare Officers provide vital welfare support to the Armed Forces to both new recruits and service personnel at military bases within the UK and overseas.
If this amazing experience sounds like something you could do – read on!
As a Services Welfare Officer you will manage our WRVS facility on a military site. This will involve:
- Providing an independent, confidential and sensitive welfare support
- Supporting service personnel on a one-to-one basis
- Helping them find solutions to personal and practical issues
- Using your judgement to signpost them to other support agencies or our military colleagues where appropriate.
You will be provided with free one-person military accommodation based on site in the UK with the opportunity to be considered to work abroad at a later stage. Your food and drink is also subsidised!
About You
We are looking for applicants with broad experience in working with young adults and more experienced service personnel in a welfare setting.
You may have previously worked in youth and community work, social work, counselling, education or healthcare settings.
Ideally you will have:
- Experience of working with young or vulnerable adults
- Previous experience of effective networking with other agencies
- To be prepared to live in one person accommodation (provided)
- The flexibility to live anywhere within the UK or overseas for prolonged periods of time, i.e. two years
- Basic IT skills
- A full, valid driving licence
- A valid UK passport
You will also need:
- To demonstrate flexibility to relocate at short notice, be self-motivated and approachable
- To demonstrate proven excellent written and verbal communication skills
- To possess time-management, planning and prioritisation abilities
- The ability to demonstrate confidentiality when dealing with sensitive issues
- A good track record of working effectively within a team
A relevant qualification in an area such as youth work, social work, teaching or similar, would be beneficial to your application, as would knowledge of the military environment but this is not a deal breaker!
Please see the attached role profile for full details of this excellent opportunity.
Benefits:
- Salary of £23,196 per annum which increases to £25,382 on successful completion of the 6-month probationary period
- Free accommodation and subsidised meals
- 37 days’ holiday per annum as you will be working six days per week, plus UK bank holidays
- Company sick pay
- 3 x WRVS Salary Death in Service Benefit, subject to qualification
- An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies
- A great pension scheme (10% employer contribution)
- A free and confidential employee assistance programme with up to six face-to-face sessions built-in
- Access to award-winning e-learning and development
- Opportunities to develop new skills
If this sounds exciting and you would love the opportunity of this unique role, please select the apply button shown. The closing date for applications is 10th November 2024.
Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.
Other organisations may call this role Services Support Officer, Welfare Support Officer, Welfare Support Co-ordinator, Welfare Officer, Welfare Information Officer, Welfare Advisor, or Youth Worker.
* Deliver first line support to resolve learning and development queries and escalate as appropriate.
* Improve and evolve the department's administrative processes, collaborating with customers and colleagues, maximising the use of the available technology.
* Administer the induction process efficiently to ensure all new starters have an excellent experience.
* Administer the Learning Management System to ensure all staff have a positive learning experience and is up to date.
* Set up and administer new and updated regulatory training and new learning programmes for staff and managers, ensuring campaigns are rolled out in alignment with organisational priorities and in conjunction with relevant internal communications.
* Monitor and track attendance and completion of training for all employees and ensure reporting is completed by required deadlines for appropriate monthly and quarterly ET / SME reporting deadlines and concerns are escalated promptly and appropriately.
* Track and monitor all L&D budget spend, process invoices and escalate concerns or anomalies promptly and appropriately.
* Ensure that the department's processes and procedures are documented, easy to follow and to an auditable standard. Collaborate with the HR systems administrator to provide a comprehensive administrative support service, including supporting on projects.
What you'll need to succeed * Experience of providing an effective administration service to customers and colleagues, preferably in learning and development or similar service.
* Experience of delivering excellent customer service, supporting customers to self-serve, or signposting to other colleagues where appropriate.
* Experience of maintaining and improving systems and processes to an auditable standard in collaboration with colleagues and customers.
* Experience of working with sensitive and confidential data.
* Clear and accurate written communication skills for a range of correspondence, particularly regarding joining instructions and communications to promote learning opportunities.
* Ability to build rapport and trust with customers face to face and on the telephone.
* Ability to prioritise a busy workload to ensure L&D scheduling, reporting and other deadlines are met.
* Ability to work collaboratively and flexibly with HR, finance colleagues and customers to ensure positive outcomes.
* Proficient in Microsoft packages, including Excel, and confident in learning and maximising the use of in-house databases and systems
What you'll get in return
A great team and flexible working
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Fundraising Engagement Manager – South & West Yorkshire
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: £30,753
- Hours: 35
- Contract type: Permanent
- Location: Homebased within South & West Yorkshire area
- Closing date: Sunday 20th October 2024
- Phone interviews: w/c Monday 21st October 2024
- Panel interviews: w/c Monday 28th October 2024
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Fundraising Engagement Manager to join our Regional Fundraising team.
This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.
You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver an excellent experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.
South & West Yorkshire is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from Sheffield and Leeds hospitals, so building relationships with these teams are a must.
Candidates should live within South & West Yorkshire, in one of the following counties: Bradford, Doncaster, Halifax, Leeds, Sheffield, Oldham or Wakefield.
Candidates who live outside of these counties should highlight an intention to relocate to the area in their application form for their application to be considered
This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.
- To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
- To steward our most committed supporters and deliver excellent supporter experience
- To be a key, valued member of your regional team and UK wide team.
- To identify, cultivate and secure partnerships and donations within your area
- To work with your local service team/s to build and maintain strong and effective working relationships
- To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story
What do I need?
- A proven track record of delivering amazing customer experiences
- Experience of relationship management in either a charity or corporate setting
- Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
- Demonstrable experience of winning new business
- Experience of managing own workload
- Proven ability to manage/complete projects
- Able to ‘make the ask’ for support and to influence/negotiate
- Have a full UK driving licence and access to a car (including business insurance)
- Have a sufficient Broadband connection
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
- Natural storyteller
- Strong prioritisation skills
- Great communicator
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Integrity
- Team player
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
Your new company
A new permanent opportunity has arisen within a well-renowned not-for-profit organisation in Central London. This is a permanent opportunity, offering hybrid working.
Your new role
- Responsible for managing the entire accounts payable process, ensuring timely and accurate processing of invoices and payments.
- Prepare and process electronic transfers, ACH payments and check payments.
- Ensure timely and accurate payment of vendor invoices and employee expense reports.
- Maintain and update vendor files, including contact information and payment terms.
- Review and process employee expense reports, ensuring compliance with company policies.
- Perform monthly reconciliations of accounts payable transactions.
- Support month-end and year-end closing processes.
What you'll need to succeed
- A qualification in Finance - at least finished AAT level 2.
- Experience of general accounting - debit vs credit entries, purchase ledger, reconciliations, accruals and prepayments.
- Experience of working with Workday is preferred.
- Strong organisational skills and attention to detail.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk