Office Administrator Jobs

This role will work closely with the Head of Support Services supporting our volunteers and wider community through a range of services and events. 

You’ll work with our incredible volunteers to support others living with conditions and raise awareness and understanding of our work.  You will recruit and support people to engage in volunteering in the way that best suits them.

Alongside this you will undertake administrative work to ensure the smooth running of Support Services, and deliver our flagship in person events. 

You will report directly to the CEO and work closely day to day with the Head of Support Services. It’s an exciting role which offers the opportunity to develop a broad range of skills in a supportive, can-do, values led organization.

Role Description

Volunteers

o Working with the CEO and Head of Support Services develop and deliver the Volunteering Strategy for the organisation.

o Work to significantly increase the inclusivity of volunteers and the work done by volunteers.

o Oversee the recruitment of volunteers and ensure appropriate induction in collaboration with relevant staff.

o Deliver mandatory initial and ongoing training for volunteers.

o Working with colleagues, produce and keep up-to-date policies, processes and forms, ensuring volunteers understand and use these resources.

o Provide day-to-day support to volunteers, working closely with the Head of Support Services.

o Manage all volunteer programme communications in collaboration with the Communications Officer including: ebulletins, website, social media and print materials.

o Collect and process feedback and statistics and compile reports on satisfaction and effectiveness as required.

o Provide specific support for volunteering roles including;

Helpline and Telephone Buddies

o Support the transition of the helpline to a new scheme such as our telephone buddy scheme

o Support and review the telephone buddy scheme

o In conjunction with the Head of Support Services, support the implementation and ongoing management of a new Facebook support group

o Collate statistics on helpline calls and report on this monthly.

Local Support Groups

o Support the establishment of online condition specific and new regional groups.

o Undertake visits to Local Support Groups as appropriate.

o Working with the Finance and Operations Manager support the groups to use funds they have raised.

Other Volunteers

o Support Office volunteers in their day to day work, being the first point of contact and allocating tasks.

o Working with the Head of Support Services contribute to the development of the Lived Experience Committee.

o Working with the Head of Fundraising support and engage Ambassador and Fundraising volunteers.

Support Service Coordination

o Ensure the CRM system is up to date with all Support Services information.

o Ensure all statistics relating to Support Services are up to date.

o Ensure Support Services’ phone systems and booked calls are effectively and efficiently set up.

o Ensure accurate record of all research and surveys we are asked to engage in and follow up on outcomes of that research.

o Undertake any small administrative duties as required.

o Where required, provide support in managing the helpline emails.

Support Services Events

o Lead on the development and delivery of three one day conference style events annually.  These will be held throughout the UK and will offer panel discussions and networking for our community. 

o In partnership with the wider team, occasionally represent The Foundation by running information stands, coordinating volunteers and preparing information for external events such as industry conferences.

o Where appropriate attend and present at external meetings.

o Support the management and delivery of the portfolio of online and in person events delivered by the Pituitary Foundation in conjunction with the wider team.

MAIN PURPOSE OF JOB:

 To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of older and/or terminally ill people and their pets. 

To identify individuals outside our charitable remit and refer them to other organisations that can offer assistance and always seek advice in the case of doubt.

To  raise a computerised record or case to log the call.

To help support the department with any administration process including inputting information on to our database.

This post will require a good overall understanding of the needs of older people and their pets.

MAIN DUTIES AND RESPONSIBILITIES:

i. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case. 

ii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation and appropriately refer to Management about urgent cases.

iii. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.

iv. To have a good working knowledge of other roles and tasks within the team and provide ad hoc support as required including inputting information.

Case types include; Dog Walking, home checks, Short term fostering, long term fostering, pet care, talks and pet profiling

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute and liaise with the team by helping to update volunteer and owner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise with all Owners and members of the general public in a polite and helpful way.

x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

We are seeking a dedicated and compassionate Community Wellbeing Support Worker to join our Flintshire Wellbeing service. This role does not provide direct basic care but is focused on motivating and supporting individuals to identify their own goals as well as developing self-management strategies to improve their health and wellbeing and maintain their independence.

This role will ensure that guided conversations are led by the individual and that they are at the centre of everything we do.This is a new service commissioned by Flintshire County Council on behalf of health and social care partners through the Welsh Government Regional Integration Fund. The service has been commissioned to fill a gap identified within existing service provision.

If you have an empathetic and compassionate nature with a genuine desire to help others improve their health and wellbeing, this role could be for you. The successful candidate will play a vital role in helping individuals improve their overall well-being and make positive lifestyle changes following a recent hospital admission.

The Flintshire Wellbeing service aims to support individuals for a period of up to 6 weeks following hospital discharge. We work collaboratively with individuals to help them identify their strengths, overcome limiting beliefs, and develop practical strategies for achieving their goals at home and within their community.

A key element of this role will be to work with the individual and co-design a personalised action plan. From this information, meaningful functional goals and outcomes are developed with the individual, to promote wellbeing, autonomy, independence, and choice. This approach aims to ‘enable people to be and to do what they have reason to value’

The Corporate Team at ARUK has just enjoyed a record-breaking year of fundraising by our corporate partners. We require a proactive and organised colleague to provide the team with vital administrative support. 

The successful candidate will support our partnerships with companies such as Dyson, The Perfume Shop, Cadbury, and Slimming World while building excellent relationships with supporters from within those organisations. This role will also support our new business team with their approaches to prospective companies. 

This is a 12-month fixed term contract, or on return of the substantive post holder, to cover a secondment period.

Main duties and responsibilities of the role:

Team administrative support

· Provide general administrative support for all members of the team.

· Manage invites and room bookings for Corporate Team meetings.

· Ensure accurate recording keeping through the use of our CRM system.

· Be the main internal point of contact for the Corporate Team.

· Respond to incoming team enquires promptly and professionally.

· Ensure accurate financial records are kept, by reconciling gifts across multiple donation platforms.

· Fundraising stock management and distribution.

· Assisting the team with event planning, including sourcing pricing quotes, raising purchase orders and booking equipment and ordering merchandise.

· Update the team intranet and website pages. 

· Post from the Partnership Development team Twitter accounts, monitor LinkedIn for activity by our partners and flag to appropriate team member. 

· Update internal group email distribution lists as required.

Securing new partnerships

· Fundraising data management: adding new companies and prospects to ensure accurate records of approaches made by the team. 

· Monitor supporter information on the database to generate new leads for the team.

· Generating reports for the New Business team and maintaining accurate records.

· Provide ad hoc support in the lead-up to high-value pitches and applications e.g. prepare materials, book couriers etc. 

Supporting our existing partnerships

· Provide a first-class stewardship journey for fundraisers from companies that are supporting the charity. Including making sure they have the materials and resources required to fundraise – preparing and sending information packs, wishing them good luck, drafting letters, and sending thank you messages.

· Work closely with the Central Fundraising Team to ensure a consistent stewardship journey across all audiences. 

· Manage online giving pages and our CRM system to make sure corporate supporters are identified and recorded correctly, and their income potential is maximised.

· Monitor the CRM system to make sure that all information about our corporate fundraisers is recorded correctly.

· Filter enquiries from our corporate supporters whilst the Partnership Development Officers are on annual leave to ensure a timely and helpful response. 

· Help support event delivery by sourcing volunteers, merchandise, and gifts in kind for events.

· Keep the Partnership Development Officers and Team Managers up to date on feedback from supporters. 

· Communicate key fundraising products and communications designed for our Corporate supporters with the Regional team. 

· Develop new fundraising idea packs to engage our Corporate supporters and seek appropriate sign off.

Working with others

· Work with our merchandising team for the development and production of event materials as required.

· Liaise with our distribution centre to organise mass mailings of materials needed for pitches and large partnership launches and events.

· Represent the Corporate Partnerships team on working groups for internal projects to ensure the team’s needs are met.

· Work closely with our Supporter Care Team, Central Fundraising Team and Insight & Development teams to make sure that the Corporate Partnership team is following processes correctly and is adopting improved practices where possible. 

What we are looking for:

· Confidence working with computers and Microsoft Office; knowledge of Word, Excel, and Outlook.

· Experience using databases.

· Experience working in a customer/client facing position.

· Demonstrable administrative experience or relevant transferable skills.

· Experience of building and managing relationships with colleagues.

· Good verbal and written communication skills.

· Ability to prioritise and effectively manage multiple tasks.

· Excellent planning and organisational skills

· Excellent attention to detail.

· Friendly and professional demeanour.

· A confident and friendly manner; would feel at ease representing the charity among varied external contacts.

· Able to work as part of a wider team as well as being proactive and can work independently.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 15th May 2024, with interviews likely to be held week commencing the 20th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website. 

How to apply:

Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Knowsley Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice, and a voice for carers living and caring in the Borough of Knowsley.

Knowsley Carers Centre is a growing charity, established in ~October 1997 to support the borough's 16000 unpaid/family carers.

A highly motivated and experienced person is required to prove welfare benefits advice to unpaid carers.

Proven experience of the sector and an understanding of unpaid carers’ issues are essential along with the ability to work independently.

Location: Predominantly based in Kirkby but will be part of the team at Knowsley Carers Centre and will be expected to spend some time at other venues across Knowsley.

Job Purpose: To find and assist Carers and Young Carers Families in Knowsley by providing welfare benefits advice, accessible information through advice and support, drop-in sessions, home visiting and a variety of other methods highlighted by Carers in Knowsley.

Duties and Responsibilities

Welfare Benefits

1)Provide casework covering the full range of welfare benefits.

2)Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

3)Negotiate with third parties as appropriate.

4)Ensure income maximisation through the take up of appropriate benefits.

5)Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.

6)Make home/outreach visits as necessary.

7)Provide advice and assistance to other staff across the whole range of issues.

8)Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

9)Ensure that all work conforms to the organisations systems and procedures.

10)Keep up to date with legislation.

11)Attend relevant internal and external meetings.

12)Use IT for statistical recording and record keeping

13)Maintain close liaison with relevant external organisations

Information and Support

1) Identify hidden Carers and provide them with high quality information, advice and support.  This will include:

a)Answering enquiries about available services, and other organisations of interest to Carers

b)Sending Carers appropriate leaflets and application forms.

c)Referring Carers for carers’ assessment

d)Providing an empathetic and supportive ear to Carers about the difficulties they may be experiencing.

e)To signpost carers to relevant voluntary and statutory organisations.

2) Keep up-to-date with services, and organisations relevant to Carers.

3) To promote the work of the organisation by use of media, talks, presentations, displays etc.

4) Make links with relevant statutory and voluntary organisations.

Casework/Individual Support

1) Work on behalf of Carers both by phone and in writing to help them to obtain the services they need.

2) Attend meetings, case conferences, complaints procedures etc. as necessary to support individual Carers.

3) Make home-visits as necessary to carry out this aspect of the work and initial support to new carers via home visit. 

4) Liaise with other advice/advocacy organisations to develop and maintain referral systems.

Administration and Monitoring

1) Produce statistics and other monitoring reports to the management

2) To be primarily self-servicing including word processing letters, keeping appropriate records of work undertaken, write reports and complete monitoring forms. 

3)      To enter information on to the database.  

General Tasks

1) To work as part of a team contributing to the smooth and effective running of Knowsley Carers Centre.

3) To produce articles for the Carers Centre newsletter and to distribute

 to establishments around Knowsley.

4) To attend and actively participate in regular supervision, team meetings and annual appraisal sessions.

5) To undertake relevant training and staff development activities as required.

6) To undertake occasional evening/weekend work where necessary.

7) To undertake any other duties as reasonably requested by the Centre Manager.

8) All employees are expected to read and abide by the organisations policies and procedures.

Benefits of working for Knowsley Carers Centre:

22 days annual leave plus bank holidays per year (pro rata)

Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)

6% Workplace Pension Scheme with The Pensions Trust

Business Support Officer - Stroud

Location: Stroud, GL10 2LQ
Discipline: Care and Support
Job type: Permanent
Working Hours: Full-time
Salary: £23,559.00 per year
Expiry date: 01 Jun 2024 23:59

Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible?

At Hft, we are recruiting for a Business Support Officer to join our team. The Business Support Officer will be a lead for our Oxfordshire services, and will be based in Stroud, Gloucestershire. The role will consist of administration around finance, employee engagement and office management - see more about the role below. You may occasionally be required to travel to other locations within the regions, as agreed with your manager. Possession of a full EU/UK driving licence and use of your own vehicle is essential

Apart from a rewarding career, what's in it for you?

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to Telus Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

What else?

- Annual Leave: 33 days (including 8 days statutory bank holidays
- Qualification in Business Administration Level 3 or similar, if you do not already have a relevant qualification
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for Christmas Day, Boxing Day and New Year’s Day. 10% Overtime allowance for hours worked over 37.5 per week.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies – term time only contracts, part time, annualised and compressed hours. Generous return to work bonus following maternity leave.

About you

You will have previous administration experience and strong IT knowledge, including experience of using Microsoft Office with the ability to produce reports and presentations within Excel, Word and PowerPoint.

Good financial understanding of management accounts including working knowledge of purchase and sales ledger as well as petty cash, credit card reconciliation is key.

You will have a strong understanding of GDPR and experience managing sensitive data including workforce documentation. You thrive in a fast-paced environment, where priorities frequently change and you are keen to learn and adapt to new systems and processes all while maintaining attention to detail and accuracy.

We are really passionate about what we do and look for likeminded individuals with a positive attitude to people with learning disabilities!

About the role

As a Business Support Officer, you will support individual areas and provide positive and timely business support for the Care and Support function to meet their delivery of organisation business processes. This will include finance, data gathering, employee engagement/support (on-board/off-board) as well as mobile phone device management and registered area office management.

Whilst individual roles will be based locally within an area office (within the geographical region), the Business Support Officer will be part of the wider Business Support team for the Region and will report to the respective Regional Business Support Manager who will determine working patterns in collaboration with the Registered Area Managers.

Responsibilities include

- Invoicing and PO support
- Raising invoice recharges and journals including for example, online purchases for people we support, emergency cash advances, fuel, mileage and service car leases
- Income returns and support local banking
- Credit card reconciliations
- Petty cash management
- Fundraising income support
- Reward and Recognition support including for example, localised support for GEM vouchers, Refer a Friend process support and any other related organizational reward and recognition initiatives.
- Daily operational tasks e.g. answering the phone / responding to emails
- Dealing with support queries and redirecting appropriately
- Looking after incoming and outgoing post
- Liaising with visitors and contractors
- Employee / engagement support
- Fleet management support
- Agency support
- Health and safety management
- and other tasks as required.

If you are interested in working at Hft and you would like to make a difference, please apply today!

Apply Now

REF-213798

For Age UK Westminster, the Befriending Service is one of its most important services tackling loneliness and isolation for older people in our community. This role would suit anyone who would like to play a key part in further developing a well-established service that makes a real difference to its community.

Excellent people skills, a strong initiative, and effective communications are required for this role, including an ability to build relationships with clients and volunteers, and undertake matching in an astute and sensitive manner. While supported by the Wellbeing & Connections Coordinator, the ideal candidate for this position will be self-motivated and enjoy a certain amount of autonomy.

The role will demand a division of time between the office, and out in the community completing home assessments and matching visits. The position will be subject to a satisfactory DBS check and references.

We are now looking for a Member Engagement Officer to assist a lively and talented team with all areas of Remember a Charity’s membership administration, in addition to supporting the marketing and partnerships workstreams.

This is a unique opportunity not only to help grow charitable giving, but to also work closely with those member charities (close to 200) who rely on gifts in Wills to continue their vital work.

Key Accountabilities

· To maintain and update records on Remember A Charity’s CRM database and E-Comms mailing lists for charities, legal supporters and partner organisations. To run CRM reports as required.

· To assist with the onboarding of new joiner charities and legal sector supporters.

· To use the website content management system (CMS) to build member charity and legal sector supporter online profiles; and to make any amends to these profiles and other website pages as required.

· To manage the central In-Box and respond to all enquiries or signpost to the relevant team member.

· To co-ordinate the programme of rolling annual membership renewal and new-joiner invoicing, including credit control of all invoices.

· To prepare monthly engagement report  collating key activity metrics for members and legal sector supporters

· To assist with online and in person member, prospect and legal sector supporter events, including creating registration links, managing attendee information on the CRM and other events preparation and follow-up required.

· Representing Remember A Charity at key charity and legal sector exhibitions when required.

· To capture minutes from all key meetings.

· Diary management when required.

About You

To be considered for this role, you will need:

Experience & Skills

· Computer Literacy, i.e. Word, Excel, PowerPoint and databases;

· Knowledge of charities or membership organisations;

· Experience working in a customer facing environment or dealing with a wide range of stakeholders.

Attributes

· Excellent organisational and communication skills, including an ability to work with a minimum of supervision and prioritise workload;

· Attention to detail;

· Ability to identify and implement improvements in processes;

· Positive outlook and tenacity;

· Ability to keep calm under pressure and manage stress effectively by prioritising and working efficiently.

· Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to workIf you would like to discuss access requirements or have any questions about the role please contact us directly.

Reflecting our Values

· Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, seeking feedback and views from you.

· Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities, and ensure it has their interests and values at heart.

· Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.

· Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.

· Proud and ambitious of you, your work, and the difference you make.

Circumstances

Able to work outside office hours on occasions to attend events.

The Chartered Institute and Remember a Charity are proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities.

Hours: 30 hours/week (0.8 FTE), Part time or Job share applications welcomed

About Us

Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives, works or studies in Epsom and Ewell.

We deliver our service through as many different channels as we can, to make sure we are accessible to everyone.  This includes face to face, phone, video conferencing, and email. The role is based in our Epsom office.

About the Role

We are looking for a self-motivated individual with proven ability of managing and supervising a team. You will have recent relevant experience of working in a local Citizens Advice or similar advice organisation, and be able to demonstrate a good knowledge and understanding of the issues facing local communities.

This role involves the supervision of advice sessions, providing guidance and assistance to those working in our Epsom office as well as to staff working from home or in outreach locations.

The post is responsible for ensuring the smooth running of the day to day service and the implementation of consistent processes to maintain quality standards. In addition you will manage volunteer advice staff and work closely with the Training team to support their training and development.

This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society and helping them to find a way forward.

About You

• Highly motivated with proven ability of managing and supervising others including the ability to develop and motivate staff as well as give and receive feedback objectively and sensitively.
• Recent relevant experience of working in a local Citizens Advice or similar advice setting.
• Ability to plan and manage your own work and the work of others in a pressured environment, including: setting priorities; meeting deadlines; and monitoring performance
• Flexibility and willingness to work as part of a team including advice work if required.
• Ability to identify ongoing training needs and deliver appropriate support to ensure high quality of service.
• Ability to communicate effectively both verbally and in writing.
• Proficient in the use of IT systems, including office, case management and benefit calculation systems.
• Commitment to work within the aims, principles and policies of the Citizens Advice service, demonstrating an understanding of issues affecting society and the implications on our clients and service.

We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from people of all backgrounds.  We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

Closing date: 20th May 2024

Interview Dates: 23rd May 2024

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.

As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.

Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 20th May 2024

Interview date: 23rd May 2024

We are working with One Small Thing, who are looking for an experienced Finance Assistant to join their busy, collaborative team. Initially part time this role could grow to full time as the organisation expands.

One Small Thing has a commitment to systemic change for women and their children in the justice system, which has inspired them to build Hope Street, a brand-new, purpose-built residential community-based service, designed in collaboration with women, for justice-involved women and their children in Hampshire, and offering them access to education, practical and therapeutic support in safe, respectful trusting environment.

This is a great opportunity to be part of a brand-new team working closely to bring this new and exciting provision to life, and a vital role providing essential administrative support to the finance team, the facilities team as well as office management support across the wider team.

With previous experience in a busy office environment, your experience will include:

· Purchase requisition, purchase orders and invoicing, reconciliation of supplier statements, bank reconciliation and preparing journals, payroll support expenses and preferred supplier account set up.

· Rent management including documenting resident moves and posting receipts paid by local authorities.

· Managing office supplies, and provision of facilities support in line with relevant Health & safety standards.

· Excellent communication skills and an ability to work under pressure and to tight deadlines, you will be able to manage a varied workload and prioritise activities and responses in order of importance.

· A knowledge and understanding of the Data Protection Act 2018 and GDPR Regulations 2018 to ensure the appropriate management of personal and sensitive personal data.

· An understanding of trauma and its long-term effects on a person’s behaviours, self-esteem, confidence, and ability to trust others, plus knowledge and understanding of the Health and Safety at Work Act 1974.

This is an exciting opportunity for an organised Finance Assistant who has exceptional IT skills including databases, excellent Microsoft Word, Excel and PowerPoint experience and ideally with case management systems for data and outcome recording, you will have outstanding attention to detail and accurate record keeping.

Please note that there is a requirement for a standard DBS check for this role.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date for applications: 29th May 2024, please apply without delay to avoid disappointment

First Interviews will be held on 3rd and 4th June 2024

At Bexley Voluntary Service Council (BVSC), you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.

We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.

We are looking for a dynamic individual to take on the day-to-day running of the Digital Champions project and network. Digital Champions are volunteers who inspire and motivate others to get online, while encouraging and supporting them to develop their digital skills and confidence. As the project continues to evolve, there will be an increased focus on Digital Champions placed in local health care settings across the borough. Digital Champions will operate at local community venues including Community Pharmacies, Phlebotomy clinics, and at community events, with a strong focus on NHS App promotion to Bexley residents. This is an opportunity to be at the centre of an exciting, innovative partnership project, working closely with the statutory and voluntary sector partners in taking the scheme into a new phase of development. If you are an individual passionate about community development and ensuring that digital inclusion remains an important part of the agenda in Bexley, we would love to hear from you.

Key Duties:

• To be the first point of contact for the existing network of Digital Champions in the borough, and support organisations to recruit, onboard and manage new Digital Champions.
• To directly manage a pool of Digital Champions under BVSC and lead on recruitment, onboarding, and training.
• To organise regular online and face-to-face meetings for Digital Champions.
• To develop and implement a communications plan that raises awareness of the Digital Champions Network in Bexley and of the challenges and opportunities digital inclusion presents.
• To explore new opportunities with partners and the sector more broadly in a way that aims to expand the digital champions project and create a more digitally inclusive culture for Bexley residents.
• To organise regular events, training and information sessions for Digital Champions based on needs.
• To collect data and write reports on the project for presentation to partnership committees and health and wellbeing boards.
• To represent Bexley Digital Champions at London-wide and national forums and conferences.
• Attend staff meetings, supervision and training as required.
• Identify, report, and monitor any safeguarding concerns in accordance with the latest local procedures relating to the appropriate service.
• To comply with, and share responsibility for ensuring the implementation of, BVSC policies and procedures and key legislation such as GDPR and Safeguarding.
• Undertake any other duties that may reasonably be assigned from time-to-time including travel throughout the borough to attend events, answer phone enquiries, occasionally on evenings/weekends, meet with volunteers and organisations.
• To support the Volunteer Centre on an adhoc basis with events, phone line queries and other general activities.

These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services. 

Please note that the base for this role is Engine House, Bexley, and will involve regular travel throughout the London Borough of Bexley.

Person Specification

Essential:

Experience of working in a person-centred way in charity, health, or care services

Committed to improving lives and communities

Excellent interpersonal skills with experience of working with people from diverse backgrounds.

Experience of working within a framework of confidentiality and with access to sensitive personal data

Excellent IT skills including previous use of Microsoft Office and CRM database systems

Experience of demonstrating impact and user outcomes

A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines

Ability to develop and maintain relationships with professionals and voluntary sector providers across the borough

Enthusiasm, flexibility and a positive ‘can do’ attitude

Must have access to own transport (car, motorbike, bicycle) and able to travel efficiently across the borough

Desirable

Existing knowledge of local voluntary services and resources

Experience of providing volunteer management and support

An understanding of health inequalities at a local, London-wide, and national level

An understanding of Health and Social Care Services

An understanding of volunteering policies and procedures

Organisational values, who have the right experience and skills for the role

This position will be subject to satisfactory references and DBS check.

Are you a creative communicator with a flair for social media and content creation and a commitment to gender equality?

If so, this could be the role for you.

The Women’s Budget Group (WBG) is the UK’s leading feminist economics think tank, providing evidence on women’s economic position and proposing policy alternatives for a gender-equal economy.

Having been through a period of growth, our small team is expanding! You will lead on content for our website, newsletter and social media channels, helping us to reach new audiences and translate complex ideas into accessible and engaging short videos, infographics and other images.

WBG is committed to diversity and inclusion. We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.

 Hours:  Currently 30 hours per week for full pay during a pilot of working a shorter week ending July 2024. (In some organisations this is the 4 day week but at WBG, 30 hours can be worked over 4 or 5 days per week with flexibility). In the event that the shorter working week does not become permanent, hours will be negotiable between 30 hours and 37.5 hours per week. We are happy to consider flexible working arrangements and invite job share applications. Some out of hours working will be required for which TOIL will be given.

Location: Hybrid London / remote.  The postholder must be resident in the UK with the right to work in the UK. Office is in Vauxhall, London. Post can be worked as office based or a mixture of office/remote working with at least two days per week in the office.

Duration: 18 month contract with potential to extend subject to funding.

Salary: £36,288 pro-rata (£29,030 for 30 hours) plus 5% pension contributions.

Line management: Reports to the Head of Communications and Public Affairs

We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database.

We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.

Your Role

Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.

You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.

Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.

Your Responsibilities

• Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
• Supporting the Fundraising teams with their monthly income recording and reconciliation.
• Liaising with external agencies and the Finance team.
• Checking for and correcting inaccuracies and updating supporter records.
• Running reports for the Fundraising and Finance teams.
• Maintaining and carrying out regular database processes, including data cleansing.
• Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
• Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
• Spotting and reporting database glitches and problems.
• Supporting with the ticketing system as a second point of contact in the Database team.
• Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.

Who You Are

To be successful, you will be:

• Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
• Someone with excellent attention to detail and good numeracy skills.
• A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
• Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
• Able to learn new processes and systems swiftly and diligently.
• Able to work under your initiative, take instructions from others, and work well as part of a team.
• Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
• Keen to learn more about the inner workings of database management.

For further information and to apply, please click the 'Apply' button and follow the instructions.

Closing date: 26th May 2024