Operations Manager Jobs
Sightsavers is seeking a customer-focused Intern with a strong work ethic to join our Corporate Services Department (based in the UK), supporting teams across the organisation both within the UK and in country offices across the world.
Corporate Services Intern
Location: Haywards Heath, West Sussex
Salary: £21,840 per annum (real living wage)
At Sightsavers, we start with sight, but we don’t stop there. We partner with regional, national and international organisations, governments and non-governmental organisations in over 30 countries in Africa and South Asia, working to eliminate avoidable blindness and promote the rights of women, girls and people with disabilities, and help to improve local health services so they are sustainable.
The Corporate Services Internship is a busy role, supporting a variety of specialist teams. If you are looking to kick-start your career, working for Sightsavers as a Corporate Services Intern will offer you fantastic development opportunities and full training.
You will be responsible for providing an efficient service in a range of tasks including UK premises, travel coordination, HR Operations, service delivery management and IT support.
Responsibilities
Please see the job description for full details and note that due to the nature of the role, we will need you to work from our offices in Haywards Heath, West Sussex for the majority of the working week.
The successful candidate must have a flexible and multi-disciplined attitude with a keen desire to develop. You will have strong customer service skills as well as be proficient using Microsoft applications. Essentially you will also be organised and have excellent administrative skills. We are looking for a candidate with the ability to start as soon as possible - ideally in mid-June - and to commit to a full time 12-month fixed term contract. Whilst the role is a hybrid role (working from the office and home) we will need the successful candidate to be on site at our offices in Haywards Heath on Tuesdays, Wednesdays and Thursdays but potentially on Mondays and Fridays too, when required.
Skills and Experience
The successful candidate must have a flexible and multi-disciplined attitude with a keen desire to develop. You will have strong customer service skills as well as be proficient using Microsoft applications. Essentially you will also be organised and have excellent administrative skills. We are looking for a candidate with the ability to start as soon as possible - ideally in mid-June - and to commit to a full time 12-month fixed term contract. Whilst the role is a hybrid role (working from the office and home) we will need the successful candidate to be on site at our offices in Haywards Heath on Tuesdays, Wednesdays and Thursdays but potentially on Mondays and Fridays too, when required.
Benefits
Sightsavers offers some fantastic benefits including generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. Our offices are modern and collaborative and an easy 20-minute train journey from Brighton or 45 minutes from London.
Next Steps
To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. Please familiarise yourself with the journey to our offices in Haywards Heath, West Sussex (RH16 3BW)
We anticipate that remote interviews will take place on 3, 6 and 7 June and the evaluation process will include a task to be completed by shortlisted candidates in advance of this. Second interviews, if appropriate will be held at our offices.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
FareShare Go
Customer Support Executive
Reporting to: Customer Manager
Location: Sheffield
Contract: Permanent
Hours: Full time, 35 hours a week
Salary: £22,495-£23,170
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
As the UK’s national network of charitable food redistributors. We believe that no good food should go to waste. We redistribute surplus food to charities that turn it into meals. We are doers. We are a community. We change lives
We have an excellent opportunity to join FareShare and if you feel that you would like to make a difference this may be the role for you.
About FareShare Go
FareShare and the Irish social enterprise FoodCloud have been working together since 2016 in a partnership designed to help UK retailers address the issue of edible surplus food they may have within their stores. This innovative partnership, known as FareShare Go, brings together a technology platform and FareShare’s knowledge of the UK charity food redistribution market. Using technological solutions, we connect charities with edible surplus foods from several major retail and restaurant partners across the country.
FareShare’s Strategy and Vision
Our Purpose: We are doers. We are a community. We change lives.
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Values:
Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it is only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
The Customer Support Executive role is responsible for assisting both internal and external stakeholders through out every action taken. This role is required to have in depth knowledge of all FareShare Go, and FareShare Uk’s policies and procedures, our various systems and platforms, excellent communication and analytical skills and a can-do attitude. The Customer Support Executive is the face of FareShare to our partner organisations, answering inbound queries to identify not only the issue but the root cause of the problem, and are responsible for seeing this through until the underlying cause has either been resolved or escalated to a stakeholder to investigate. This role goes beyond looking at these issues on a case-by-case basis, being responsible for highlighting trends across the issues that come across the support teams' desk to identify overarching themes and suggesting improvements to address these. Relationship management underpins every action carried out throughout the day, be it customer, stakeholder, or colleague facing to ensure that we are providing the best possible service we can. This can take many forms, from complaint handling with our customers when there is a retailer issue, expectation management when there is a customer misunderstanding, conflict resolution between our customers and/or retailers, to ensuring that all our records are detailed, up to date and inclusive of all information needed for our colleagues to carry out their role. This team sets the standard for customer support for FareShare, acting as brand ambassadors whilst advocating for our charities and retailers alike to ensure that we achieve our mission of ensuring that suitable food reaches our communities by supporting our community partners who tackle the causes behind the symptoms of food poverty in the United Kingdom.
Main areas of responsibility
Resolving support issues
- Working with our charities to maintain seamless high quality support, including solving issues as they arise, and escalating to appropriate stakeholders.
Charity compliance
- Managing all charity compliance workstreams for one of four FSGo Regions through effective reporting, analysis, communication and intervention with charities to achieve agreed KPIs
Effective use of CRM
- Understanding and using a Customer Relationship Management system to support all charities, by maintaining up to date records on all charities and scheduled donations.
Supporting regional teams
- Working closely with our regional field teams to transition charities from initial to ongoing support, supporting their engagement and retention work with collecting charities.
Stakeholder support
- Working with the data support team to identify support trends, by analysing performance, gauging satisfaction and proactively escalating key issues.
- Working closely with our retailer partners and tech supplier to resolve issues and action requests.
Charity Recruitment and lead Generation
- Make charity eligibility assessments and understand their need and capacity for surplus food, in order to maximise the volume of food donated.
- Assisting with rollouts to new retailers, proof-of-concept and trial initiatives.
Person specification
Essential Criteria
- Excellent communication skills
- Excellent analytical skills
- Be an empathetic team player
- Be able to efficiently manage your own time
- Have strong relationship building skills
- Be organised, with a proven track record of achieving quality results
- Be able to manage and control data and information
- Have a proven ability to create links across teams to share best practices
- Be flexible about your working arrangements as the role may involve travel to other areas of the UK
Desirable Criteria
- Knowledgeable with CRM platforms, especially Salesforce
- Experience using PowerBi reporting
- Independent and innovative, creative thinkers
- Have a strong career history doing similar roles in any sector.
- Understanding of the ‘not for profit’ sector.
- Previous experience of working with food waste in an academic or professional setting is advantageous.
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role is not open to sponsorship.
An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team working weekday evenings. As a Housekeeping Assistant, your role will be supervised by the Housekeeping Supervisor and will report the Housekeeping Lead.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
Your role will be to provide a high standard of housekeeping and accommodation service across site. You will provide excellent levels of cleanliness that are consistent throughout the site.
As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.
You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.
Interview Date: Will interview as and when suitable applicants are received.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Shop Manager
Hull, East Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
The role of Shop Manager involves actively running our new shop in Hull and implementing processes and ways of working.
As our Shop Manager, you will manage the day-to-day operation of the shop including managing a Deputy Shop Manager and team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.
Specifically, you will:
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Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
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Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
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Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.
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Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.
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Be responsible for ensuring the team are working towards achieving all key performance indicators.
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Ensure accurate accounting and handling of assets (items donated and money received).
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Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
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Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
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To be ideally educated to A Level or equivalent.
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To have experience of managing people/volunteers including recruitment and development.
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To have previous retail experience in charity sector or commercial sector is desirable.
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To have experience of meeting and exceeding targets within a retail environment.
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To be highly organised with good time management skills.
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To be able to prioritise workload and meet deadlines.
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To have excellent communication and interpersonal skills.
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To be able to motivate self and others.
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To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
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To have good written and numeric skills are desirable.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 21 May 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Muswell Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£23,933 plus OTE Bonus
Location
Muswell Hill
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
We have an exciting part time opportunity for a Triage & Early Intervention Team Leader based across two sites, Wakefield and Shipley. The role is to manage our Initial Responders who deal with large volumes of referrals daily.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
The role is office based across the Wakefield and Shipley sites. We are currently operating on a hybrid rota which includes some days working from home. There may be occasional travel required for training and development purposes.
As a Team Leader you will ensure the delivery of excellent services to victims and retain and develop contracts for services by supporting and managing operational staff, ensuring that the overall aim of helping people cope and recover from the effects of crime is achieved.
You will work collaboratively with the Operations Manager/Management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service.
You will be responsible for:
- case management system audits & reports, providing information to the Operations Manager on required case statistics & compliance
- ensuring that the team are recording case information fully and accurately, as well as complying with contract reporting requirements and VS national standards
- line management of operational team members including responsibility for recruitment, performance management and monitoring, continued support and guidance and implementing formal employment procedures
- promoting effective communication channels including co-ordinate and facilitate regular team meetings, collating local issues, feedback and learning to share with other colleagues and the Operations Manager
You will need:
- Experience of delivering a service in a statutory, voluntary, community or private social care setting
- To report on and audit the case management system, demonstrating complete and accurate data and information recorded.
- To provide an effective and excellent service to referred victims in keeping with the contract requirement and service delivery agreements
- Effective and supportive people management to the operations team ensuring excellent performance management and monitoring, strong working relationships and a culture of support and guidance.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Dog A.I.D. is recruiting for the exciting new role of Programme Support and Engagement Officer. The post holder will play a key role across client support and volunteer engagement functions within the charity. They will work alongside our operations and training teams to support and engage our existing network of volunteer trainers and support them effectively to ensure their long-term retention. As well as providing administration for our existing volunteer CPD offer, the post-holder will support the roll-out, administration and evaluation of two crucial new projects, a trainer mentoring programme and an in-house assessor’s course.
The Programme Support and Engagement Officer will also develop trusting and empathetic relationships with our clients, engaging and supporting them as they navigate the Assistance Dog training programme.
This role is person-centred and focused on building great relationships with clients and volunteers. You will often be the first point of contact for volunteers and clients contacting the charity, so an empathetic, diplomatic and professional approach is essential, as well as excellent inter-personal and communication skills. The role post-holder will be expected to undertake a wide array of administrative tasks related to programme support, so it is essential that the right candidate is able to manage and work through a heavy and varied workload efficiently and effectively.
Dog A.I.D. has a small staff team so it is essential that the post-holder is a strong team member who is proactive and self-motivated. They need to be able to see “the bigger picture”, identify priorities and use their initiative to “get on and do” what needs to be done. These are exciting times for our charity so we would want someone who is passionate about what we are trying to achieve and comes with us on the journey.
This role is full time (37.5 hours per week).Our team works a hybrid model, predominantly home working with regular travel to our office in Shrewsbury and other locations for workshops and meetings
Dog Assistance in Disability (A.I.D.) is a unique organisation, empowering disabled people to train their own pet dogs, supported by professional dog trainers as volunteers.
Dog A.I.D. was established in 1992 to assist people with physical disabilities, improving their quality of life by helping them train their own pet dogs to provide assistance with day-to-day tasks.
In 1996, the Dog A.I.D. Scheme was launched nationally at Crufts and today has a team of staff, volunteer trainers and assessors based across the country supporting over 168 Assistance Dog partnerships, both in training and fully qualified, with our office base in Shrewsbury, Shropshire.
As of May 2024, there are currently 98 fully qualified Dog A.I.D. dogs throughout the country, with 70 more in training with 95 voluntary Dog A.I.D. Trainers. The training takes up to two years with both dog and disabled owner (‘client’) receiving specialist education from our network of trainers and attaining fully accredited Assistance Dog status through three distinct stages.
Dog A.I.D. is a member of Assistance Dogs UK, a voluntary coalition of Assistance Dog charities that aims to promote the freedom, independence and rights of people with assistance dogs across the UK. All Assistance Dogs UK dogs adhere to the highest training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation.
This is an exciting time for the charity which has a strong team in place led by a new CEO who took up post in October 2023. Last year, the charity developed and launched its new 3-year strategic plan which has an ambitious plan for growth to meet the incredible demand for its life-changing services.
The client requests no contact from agencies or media sales.
Title: Retail Manager
Salary: £20,820.80 per annum
Hours/Contract : 35 hours per week, Permanent, Full time
Based: South Ockendon Marie Curie shop
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested
Interview date: If your application is deemed successful, you will be invited into the store for an interview
Our Retail Manager role offers a fantastic opportunity for you to build on your existing retail experience and commercial thinking to create an inviting shop which encourages sales and promotes excellent customer service.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS
What we are looking for:
- Sales & Stock Generation. Where you'll get to be creative, always looking for opportunities to attract new customers/supporters every day
- Management of Staff and Volunteers. You'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers to ensure the effective operation of the shop
- Administration. You will ensure all financial reporting and management, cash handling, daily banking and security procedures are followed
You'll be part of a friendly, passionate team with a manager who supports you and your career development.
And best of all, the work you do every day will make a real difference in people's lives
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
You can request support via [email protected]
This role will be subject to receiving a satisfactory basic disclosure check.
We reserve the right to close this vacancy early. Agencies need not apply.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21 hours per week over three days, primarily weekends but flexible over a seven-day rota
Salary
£23,933 pro-rata plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role will work closely with the Head of Support Services supporting our volunteers and wider community through a range of services and events.
You’ll work with our incredible volunteers to support others living with conditions and raise awareness and understanding of our work. You will recruit and support people to engage in volunteering in the way that best suits them.
Alongside this you will undertake administrative work to ensure the smooth running of Support Services, and deliver our flagship in person events.
You will report directly to the CEO and work closely day to day with the Head of Support Services. It’s an exciting role which offers the opportunity to develop a broad range of skills in a supportive, can-do, values led organization.
Role Description
Volunteers
o Working with the CEO and Head of Support Services develop and deliver the Volunteering Strategy for the organisation.
o Work to significantly increase the inclusivity of volunteers and the work done by volunteers.
o Oversee the recruitment of volunteers and ensure appropriate induction in collaboration with relevant staff.
o Deliver mandatory initial and ongoing training for volunteers.
o Working with colleagues, produce and keep up-to-date policies, processes and forms, ensuring volunteers understand and use these resources.
o Provide day-to-day support to volunteers, working closely with the Head of Support Services.
o Manage all volunteer programme communications in collaboration with the Communications Officer including: ebulletins, website, social media and print materials.
o Collect and process feedback and statistics and compile reports on satisfaction and effectiveness as required.
o Provide specific support for volunteering roles including;
Helpline and Telephone Buddies
o Support the transition of the helpline to a new scheme such as our telephone buddy scheme
o Support and review the telephone buddy scheme
o In conjunction with the Head of Support Services, support the implementation and ongoing management of a new Facebook support group
o Collate statistics on helpline calls and report on this monthly.
Local Support Groups
o Support the establishment of online condition specific and new regional groups.
o Undertake visits to Local Support Groups as appropriate.
o Working with the Finance and Operations Manager support the groups to use funds they have raised.
Other Volunteers
o Support Office volunteers in their day to day work, being the first point of contact and allocating tasks.
o Working with the Head of Support Services contribute to the development of the Lived Experience Committee.
o Working with the Head of Fundraising support and engage Ambassador and Fundraising volunteers.
Support Service Coordination
o Ensure the CRM system is up to date with all Support Services information.
o Ensure all statistics relating to Support Services are up to date.
o Ensure Support Services’ phone systems and booked calls are effectively and efficiently set up.
o Ensure accurate record of all research and surveys we are asked to engage in and follow up on outcomes of that research.
o Undertake any small administrative duties as required.
o Where required, provide support in managing the helpline emails.
Support Services Events
o Lead on the development and delivery of three one day conference style events annually. These will be held throughout the UK and will offer panel discussions and networking for our community.
o In partnership with the wider team, occasionally represent The Foundation by running information stands, coordinating volunteers and preparing information for external events such as industry conferences.
o Where appropriate attend and present at external meetings.
o Support the management and delivery of the portfolio of online and in person events delivered by the Pituitary Foundation in conjunction with the wider team.
Chief Executive Officer (CEO)
Hours of Work: 21 hours per week, 42 weeks per year
Circa £47,171 FTE + 3% pension contribution (actual £24,959)
We are seeking an experienced and influential leader to join us as our new Chief Executive. You will play a critical role in leading the organisation and representing PATA and its members in the ever-evolving Early Education and Children’s Play sectors.
PATA is the largest voluntary sector provider of support to the Early Years and Play (Out of School) sector in Gloucestershire. We are a Charity based in Gloucester with around 170 member settings and manage five of our own Early Years settings (PATA Managed Groups (PMGs)). Our mission is to support the development of high quality and accessible early education, play and provision for children, young people and their families.
At its heart, PATA is a people-based organisation and you will be joining a strong and committed team, both in the Head Office and the PMGs. You will lead the organisation, working with the Board of Trustees in setting the strategic vision, mission and priorities. You will be a voice for PATA and its members, building partnerships, participating in consultation processes, and challenging policy and other initiatives for the benefit of the sector, as and when appropriate.
The role is part time, 21 hours per week, 42 weeks annually, to be worked flexibly to meet business need, as agreed with the Chair of Trustees and in association with the Senior Management Team. There is flexibility for this to be a hybrid role with a minimum of 2 days based from the Head Office in Gloucester.
You can see full details of the role in the job description and how to apply by visiting the PATA website.
Closing Date: 9am, 7 May 2024.
To enhance the development, care and education of children primarily under statutory school age.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Shop Manager of Scope's Amersham shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - Full time, 35 hours per week
Location - 17 Sycamore Road, Amersham, HP6 5EQ
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are seeking a motivated and organised Business Support Officer to join our dedicated team. This role is essential in ensuring the smooth running of our operations and supporting our mission to positively impact lives through water based activities.
Key Responsibilities:
· Administrative Support: Assist with day to day administrative tasks, including data entry, document management and correspondence.
· Financial Record Keeping: Maintain accurate financial records, process invoices, and assist with budget tracking.
· Event Coordination: Help organise and coordinate vents, workshops, and activities.
· Stakeholders Communication: Liaise with donors, volunteers, and participants to foster positive relationships.
· Office Management: Manage office supplies, equipment, and facilities to ensure a productive work environment.
· Report Preparation: Assist in the preparation of reports, and presentations.
· General Support: Provide support to various departments and team members as needed and carry out any other reasonable tasks as required by the Outreach and Relationship Manager.
Qualifications:
· Previous administrative or office support experience
· Strong organisational and multitasking skills
· Proficiency in Microsoft Office
· Excellent communication and interpersonal skills
· A passion for our charity's mission and values.
A chance to make a meaningful impact on the lives of disadvantaged individuals
The AHOY Centre's mission is to use watersports as a medium for transforming lives, providing opportunities for personal development, and education.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Assistant Shop Manager at Scope's West Croydon shop, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.
About you
You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - Full time, 35 hours per week.
Location - Scope's, West Croydon shop, London Road, West Croydon, CR0 2RE
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
Location: Belfast
Contract Type: Permanent Part Time
Hours: Part time
Salary £21,840 - £24,267
Closing Date: 31 May 2024
Concern Worldwide NI seeks an Assistant Shop Manager to assist with the management of the Andersonstown Road Shop in Northern Ireland on a part time (with some flexibility) permanent basis.
About Us:
Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders.
About the role:
To be responsible for the effective operation of the shop in the absence of the shop manager, to include: -
• Coordinating day to day running of the shop
• Optimising sales
• Maintaining effective stock processing and merchandising
• Managing and training shop volunteers
• Cash & banking
• Ensuring compliance with Trading Standards and Health and Safety
About you:
As Assistant Shop Manager you will have the opportunity to be part of a small, but dedicated and successful retail team. You’ll be a highly motivated self-starter who takes full ownership of your role. You will lead and support the Shop Volunteers in maximising the fundraising income for the shop. It will be your chance to demonstrate and further develop your existing strong commercial awareness, relationship management, sales, and customer service skills.
This is an exciting time for you to join Concern Worldwide (UK) as we seek to engage more with local communities and increase support for our work in tackling hunger and transforming lives in some of the poorest places in the world.
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
Concern Charity Retail in Northern Ireland:
There are currently seven Concern shops in Northern Ireland. Two of these are bookshops, one in Derry and the second is in Holywood Co. Down. The remaining four are standard charity shops and are situated in Ballycastle, Newcastle, Ormeau Rd. Belfast, Andersonstown and
Antrim Rd. Belfast. We are entering an exciting new phase of our retail shop expansion programme.
CONDITIONS OF APPOINTMENT
It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. The Assistant Shop Manager would be recruited on the basis that they could provide flexible cover if required across the 2 or 3 of our Belfast shops.
The part time Assistant Shop Manager will work 2 days per week plus an additional 26 days annum, to provide holiday cover of an additional 3 days per week over 5 weeks, plus 11 floating days for support over public holidays or emergency - total 0.50 FTE.
Concern (UK) reserves the right to close the recruitment activity earlier if we have received applications, which match the role. We encourage you to apply as soon as possible to avoid a potentially earlier closing date.
The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.
Details of our benefits can be found on our website.
Apply Now
You may also have experience in the following: Assistant Retail Manager, Deputy Store Manager, Associate Shop Supervisor, Assistant Store Supervisor, Assistant Shop Leader, Deputy Manager, Retail Assistant Manager, Shop Assistant Supervisor, Assistant Store Coordinator, etc.
REF-213 981