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ROLE PURPOSE

The Fundraising Officer will be a vital member of the Mass Fundraising team, responsible for supporting all activity across Community and Events. They will be instrumental in supporting the Community and Events team to achieve our income targets for the 26/27 financial year.

This role will focus on providing exceptional stewardship, delivering a calendar of community and events fundraising, and ensuring accurate data management to enhance donor engagement. Working with the Community and Events Manager you will be responsible for marketing our fundraising challenge events to ensure they provide a positive ROI. You will be a key point of contact for 200+ fundraisers who take part in fundraising events each year, as well as develop our community income stream proactively securing partnerships with local businesses/schools.

MAIN DUTIES & RESPONSIBILITIES

Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including headline challenge events and community initiatives.
• Support the management of event logistics, including participant communication, volunteer coordination, and onthe-day activities.
• Work with the Community and Events Manager to ensure a minimum 3:1 Return on Investment for challenge event fundraisers.
• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

Community Fundraising

• Lead outreach efforts to engage new local community partners, such as businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.
• Provide stewardship for in-memory and in-celebration fundraisers, ensuring they receive the information and support needed to maximise their fundraising potential.
• Conduct research to identify new opportunities for engagement and fundraising within local communities. 

Supporter Care

• Serve as the primary point of contact for 200+ community and events fundraisers, delivering outstanding stewardship that enhances their experience with the charity
• Provide timely and effective follow-up communications with supporters, including personalised thanking, ensuring they feel valued and engaged.
• Provide front desk coverage, welcoming visitors, processing donations at the Welcome Office and serving as a friendly and helpful representative of the organisation for 1 day a week.
• Providing additional Welcome Office cover when the Fundraising Assistant is absent.
• Maintain accurate records in our CRM (Raiser’s Edge) to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws.
• Continuously evaluate and suggest improvements to the supporter journey, aiming to enhance retention and engagement.

Administrative and Financial Support

• Process incoming donations and ensure timely acknowledgment and thank-you communications to all supporters.
• Monitor and evaluate income performance, providing data and reports to support budget setting and management for community and event fundraising activities.
• Assist in developing and adhering to fundraising budgets, tracking income, and ensuring effective expenditure management.

Marketing and Communication

• Create engaging materials and content to inspire participation in fundraising activities and distribute these to potential supporters. This could include posters, social media posts, newsletters.
• Ensure Community and Events associated webpages are kept up to date.
• Collaborate with the internal marketing team and external partners to promote events.

Other Requirements

• Manage and oversee the day-to-day tasks of the Office volunteer, providing guidance, support, and direction to ensure they feel valued and can make an effective contribution to team activities.
• Monitor and maintain fundraising stock levels, including tracking inventory, coordinating cost-effective replenishment, and liaising with suppliers to ensure resources are available when needed.
• This is not an exhaustive list of tasks. Duties may vary from time to time as determined by Charity needs.
• Flexibility to work occasional evenings and weekends as required for events

PERSON SPECIFICATION

Skills

• Strong relationship management skills, capable of building and maintaining connections with supporters and colleagues.
• Excellent communication skills, both verbal and written, with the ability to convey information effectively.
• Strong organizational and project management abilities, with a focus on meeting deadlines and managing multiple priorities.
• Analytical mindset with attention to detail, ensuring accurate record-keeping and data management.
• A proactive and ambitious attitude, dedicated to personal and charity growth.
• Leadership skills enabling them to manage volunteers, co-ordinate tasks and provide support.

Experience

• Experience (paid or voluntary) successfully delivering fundraising events.
• Experience providing excellent supporter or customer care, using effective communication to build positive relationships with supporters and stakeholders to maximise impact.
• Demonstrable experience of promoting events, products or causes to secure support and encourage participation.
• Familiarity with CRM systems and handling of personal data. Experience of Raiser’s Edge or another fundraising database is desirable but not essential.
• Demonstrated ability to meet financial targets