Entry level jobs

The Operations and Outreach Officer supports the smooth running of Cambridge City Foodbank’s operational service, from warehouse to Foodbank Welcome Centres and to Fairbite Food Clubs. Principally community focused it includes supporting good-practice in centres, networking with support agencies, working with visitors/members, and promoting CCFb with community groups

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● Support the operation of Foodbank’s Welcome Centres and  voucher system – helping develop good-practice, train volunteers, resolve issues and ensure a welcoming service.

● Obtain regular feedback from foodbank visitors via surveys, interviews and work with groups, to help improve services through listening.

● Support the inclusion and development of those with lived experience of food poverty, identifying skills and talents and encouraging their contribution in Foodbank services.

● Update ‘support service’ signposting information - Schedule agency visits to centres, attend meetings to identify / develop support pathways. Create signposting resources. Inform / train volunteers on support services available for Foodbank visitors and Fairbite members.

● Support the operation of Fairbite Food Clubs ‘social supermarkets’ – providing operational support to the Fairbite Network Manager. (Includes occasional evening and weekends)

● Support Warehouse operations – working with the Warehouse & Logistics Coordinator to ensure smooth running of the warehouse. (Inc. lifting, and driving manual & automatic vans)

● Promote the work of the foodbank within the community. Visiting community groups, churches and local businesses to talk about the Foodbank’s work and encourage referral or donation partnerships. (Includes occasional evenings and weekends)

● Assist coordination of the Supermarket Food Drives

● Other activities may be requested from time to time by the CEO, and senior staff, consistent with the job role and the needs of the Charity.

Personal Specification:

Technical skills and minimum knowledge:

● Experience of coordinating / managing projects.

● Experience managing and working with volunteers.

● Experience of working alongside people affected by poverty, inequality and hardship.

● Able to work on own initiative to obtain information and appropriately convey to others.

● Confident in the use of IT and MS Word software.

● Able to lift supermarket crates onto shelves and in/out of vans. (10-15kgs)

● Full clean driving licence, and able to drive manual and auto-electric vans.

● Use of car (or cycle) to travel between foodbank and community locations.

Behaviours and competencies:

● Confident in communicating with people from a wide range of socio-economic backgrounds in a friendly, non-judgemental manner, and to convey information and win support.

● Demonstrate a commitment to the values of Cambridge City Foodbank and Trussell Trust.

Our Vision, Ethos & Values:

Our Vision is to end the need for UK food banks. Each day we meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community. We are an independent local charity and member of the Trussell Trust network.

We value dignity, justice, compassion, community and impact, in all that we do. We serve local people regardless of background, inspired by our Christian ethos and values.

As part of our commitment to inclusion, diversity and equity actively encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed to ensuring the safety and protection of our employees from all forms of harm.

In 2026: our team of over 200 volunteers, will provide 250,000 meals to people across Cambridge through our network of Foodbank Welcome Centres and Fairbite Food Clubs.

About the role:

Join us at Single Homeless Project (SHP) as part of our Lewisham Vulnerable Adults Accommodation Service (LVAAS), delivering accommodation-based support across our properties in Brockley and New Cross. This is hands-on, day-to-day work alongside people experiencing homelessness and multiple disadvantage, where no two days are the same. You’ll build real relationships with clients, supporting them to stabilise, develop life skills and move towards greater independence, while navigating the challenges that can come with housing, health and wider support needs.

As a Project Worker, you’ll be at the centre of the service; working closely with colleagues and partner agencies to coordinate support that genuinely moves people forward. Alongside your client work, you’ll play a key role in keeping the service running safely and smoothly, from maintaining a secure, welcoming environment to staying on top of health and fire safety standards across the properties.

At SHP, this role is a starting point for growth. You’ll gain exposure to complex work, build confidence in your practice and be supported to develop your career in a way that works for you. If you’re looking for a role where you can make a tangible difference every day while growing your skills, you’ll find that here.

About you:

• You build trust quickly and genuinely, working alongside people experiencing homelessness and multiple disadvantage with warmth, consistency and clear boundaries
• You stay calm and practical in busy or challenging moments, able to balance competing demands without losing sight of what matters for clients
• You’re confident working in a property-based service, taking responsibility for creating a safe, well-run environment for both clients and colleagues
• You work well with others, whether that’s your immediate team or external partners, and know how to keep things moving forward
• You’re open to learning, reflective in your approach and motivated to grow your skills in a role that will stretch you

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Applications are reviewed and suitable candidates invited to interview online via Microsoft Teams as they are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert once a suitable candidate has been identified. 

A second stage interview will be arranged for suitable candidates in service in Lewisham. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

The Woodland Trust is looking for an Engaging Communities Officer - Trees for All at our Hainault Site. As an Engaging Communities Officer, you will support the delivery of the Woodland Trust's Trees for All programme in northeast London as part of the Woodland Trust's Central Region team. You will work with communities, partners and stakeholders across the London Borough of Redbridge to help more people connect with trees, woods and nature.

The Role:

• Build and maintain strong relationships with community groups, schools, volunteers, local authorities and delivery partners to support Trees for All objectives across northeast London.
• Plan and deliver inclusive community engagement projects, events and tree-planting activities that connect people with trees, woods and nature.
• Engage, inspire and support underrepresented communities, reducing barriers to participation and improving long-term access to local green spaces.
• Recruit, coordinate and support volunteers, ensuring positive experiences and successful delivery of engagement activities.
• Promote Woodland Trust initiatives through effective communications and outreach, maximising participation, impact and community involvement.
• Work collaboratively with internal teams and external partners to extend the reach, quality and sustainability of projects and programmes.
• Ensure activities are effectively planned, monitored and evaluated, maintaining accurate records and compliance with GDPR, safeguarding and reporting requirements.
• Champion the Woodland Trust’s values by embedding sustainability, equality, diversity, inclusion, health and safety and biosecurity standards in all aspects of delivery.
• This is a hybrid position with a mix of home working and from our Hainault Forest Site. Site attendance would be required once or twice a week on average. Occasional travel to other offices and remote locations may also be required.
• This is a fixed term contract for 2 years. Part time working 30 hours per week. 

The Candidate:

• Experience building and maintaining effective relationships with community groups, schools, volunteers, local authorities and partner organisations to support successful project delivery.
• Experience planning, organising and delivering engaging projects, events and programmes that promote environmental, education, health and wellbeing outcomes.
• Experience developing and delivering inclusive engagement activities that effectively reach and support underserved and underrepresented communities.
• Track record recruiting, coordinate and support volunteers, ensuring positive experiences and meaningful participation opportunities.
• Confidence promoting projects, campaigns and initiatives through a range of communication channels, creating engaging content and case studies to maximise impact.
• Experience engaging and educating children, young people and vulnerable adults, helping communities understand the environmental, social and health benefits of trees and green spaces.
• A track record of monitoring activity, managing records, budgets and databases and contribute to reporting, evaluation and continuous improvement.
• Confidence and accuracy ensuring all activities are delivered in accordance with safeguarding, health and safety, GDPR and biosecurity requirements while maintaining high professional and organisational standards.
• The successful candidate will be required to undertake an Enhanced DBS Check, as part of our pre-employment screening.

Benefits and Wellbeing:

Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible and hybrid working options (7am - 7pm)
• Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
• Buy and sell holiday scheme
• Enhanced parental pay
• Employee assistance programme

To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.

Our commitment to Diversity and Inclusion:

To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Application information and advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.

Make sure that your personal statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Even if you don't meet every requirement of the role, we encourage you to apply.

Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply now:

If you're ready to make a difference and grow with us, apply today. We might close advertising early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in progress, we will email you prior to closing to give you time to complete.

Interviews will take place in person at the Hainault Forest Visitor Centre on Tuesday 15th September. Interview questions will be provided before the interview to help you prepare.

For queries about this role, reasonable adjustments, or support with your application, please get in touch with our recruitment team.

The Talent Set are delighted to partner with a fantastic health charity on a Community Fundraiser role. In this position, the successful candidate will lead efforts to engage communities, organise events, and increase awareness and support for the organisation’s charitable objectives through inclusive and impactful fundraising activities.

Key Responsibilities

• Develop and implement community engagement strategies to promote the organisation’s mission.
• Organise and deliver fundraising events, campaigns, and activities within local communities.
• Cultivate relationships with stakeholders, volunteers, and supporters to maximise participation.
• Identify new opportunities for fundraising growth and community involvement.
• Maintain accurate records of donations, activities, and supporter engagement to inform ongoing strategies.
• Collaborate with relevant teams to ensure fundraising initiatives are aligned with organisational goals.
• Monitor, evaluate and report on the effectiveness of community outreach programmes.

Person Specification

• Experience in community fundraising, charity events, or stakeholder engagement.
• Excellent communication skills, with the ability to connect with diverse audiences.
• Proven ability to organise and manage multiple projects efficiently.
• Skilled in building and maintaining positive relationships with supporters and partners.
• Self-motivated with a proactive approach to identifying new opportunities.
• Comfortable working independently and as part of a collaborative team.
• Strong organisational and time management skills.

What’s on Offer
Salary: £31,000 per annum

Location/ Work Pattern: Buckinghamshire, Bedfordshire, Northamptonshire, Hertfordshire - homebased with travel and team meetings

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh is an independent membership organisation dedicated to the education, training and advancement of surgeons, dental surgeons, doctors, and various individuals throughout healthcare who are involved in the surgical care of patients. The College has a current membership approaching 29,000 and growing, with members spanning over 100 countries around the world.

From our founding in 1505, the College has been committed to the advancement of surgery and driving patient safety standards worldwide. In our 515-year history, there has never been a better time to join the College than now.

Working with us

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee.

To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including a generous 42 days annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the Ten Hill Place Hotel, 1505 Café and free entry to Surgeons’ Hall Museums.

About the Role

Working within the Finance department, the post holder will play a pivotal role in supporting the Finance department with managing the administration of the Finance function.  The post holder is responsible for acting as the first point of contact for suppliers, departments and members through the Finance helpdesk and associated systems.  They are responsible for overseeing the timely response to queries, allocation of queries to others in the finance team and supporting with the administrative maintenance of the systems in Finance. This role requires a keen eye for detail, an ability to adapt to changing priorities, and the ability to collaborate and communicate effectively with various internal and external stakeholders.

Experience/Qualifications/Key Skills

This is a superb opportunity for an individual who is confident, methodical, organised and conscientious.

Educated to a minimum level of Advanced Higher/ A Level (or equivalent) you will have proven administrative, secretarial and database experience.

You will have excellent communication and team working skills. You will be a proficient user of the MS Office suite and have the ability to prioritise your workload with minimum supervision. A high level of professionalism and diplomacy is required for the role.

Experience with financial administration including invoices, bank payments and accounting systems is desirable.

Please note that we do not accept CV’s and agencies need not apply.

Our mission as a charity is to create brighter todays and better tomorrow for the children and families of Noah’s Ark. The wellbeing team, comprising of the Programme Manager, Senior Ward Counsellor, Sparkle Co-ordinators and Music Therapist, work collaboratively to provide emotional and practical support to children, young people and families within the hospital. 

This is an exciting opportunity for a skilled and compassionate professional to join us as a ward counsellor. Working closely with colleagues across the charity and NHS teams, the successful candidate will play a key role in delivering high-quality emotional support and will have the opportunity to see the direct impact of their work on the children and families we support. They will provide emotional and therapeutic support to children, young people and families during their time in hospital. This includes delivering counselling sessions, emotional first aid, wellbeing check-ins and Art for Wellbeing sessions on the oncology ward. The role focuses on supporting those experiencing the emotional impact of hospital admission, treatment and diagnosis, particularly children and families facing long or repeated admissions, medical trauma, complex care needs or significant emotional distress. Working closely with colleagues across the hospital and the charity the ward counsellor will help ensure children and families receive timeline, compassionate and coordinated wellbeing support throughout their hospital journey.

See the job description and person specifiation document for more details.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

We are seeking a day support worker for our high-quality, self-contained accommodation for women who have experienced homelessness and multiple disadvantage. The aim of the service is to provide a therapeutic, trauma and psychologically-informed environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The role is located at an 18-bed, 24-hour supported housing service in Clapham.

In this role, you will provide support to all the women, including co-designing and running activities (such as art groups, self-care sessions, nature walks, cooking activities etc.) and accompanying women to appointments. You will work closely with Specialist Support Workers who manage individual resident support and safety plans.

The service and the wider organisation recognise the high levels of trauma that precede and perpetuate homelessness, and the complex, interconnecting needs that develop against this backdrop (including mental and physical health difficulties, substance misuse, brain injury, emotion dysregulation, interpersonal problems, and stigma and exclusion). The service operates as a best-practice, Psychologically Informed Environment (PIE), working in close partnership with homeless mental health experts and includes an in-house psychologist, offering therapeutic input to residents, and support and training to staff. In this role, you will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.

The post holder will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.

Due to the nature of this women’s supported housing service and the needs of the residents, this role is open to women only. This is considered to be an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.

Salary: £30,722 - £35,341 (Scale Points 7 – 17)

Closing Date: Friday 14th August 2026
Interview Date: Friday 21st August 2026

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Job description

Job Title:  Caseworker

Reports to: TBC

Line Reports: N/A

Location:  London/ Birmingham/ Manchester

Working Pattern: Flexible – hybrid; minimum 2 days a week from one of our offices

Starting Salary: London- £29000 (Salary band:£29,000 - £32,000); Outside London- £26500 (Salary band: £26,500 - £29,500 ) 

Hours:  37.5 hours per week, with occasional evening/weekend work (TOIL provided)

Contract:  Fixed Term

Language requirements: Fluency in English essential. 

Travel: Expectations of travel between BB locations for in person meetings and events

Overall purpose:

Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment.

The Client Caseworker is integral to delivering that mission. Acting as a client’s primary point of support, you will lead and coordinate their progression toward employment — whether through language development, requalification, training or direct employability support.

This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers  may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time.

Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression.  Your contributions are valued, and you can make a meaningful impact on people’s lives.

Key responsibilities:

1. Client casework and support

• Manage a caseload of clients, providing structured one-to-one support in person and online.
• Conduct holistic assessments to understand clients’ qualifications, skills, language levels, aspirations and barriers.
• Co-create clear, outcome-focused action plans aligned to sustainable employment.
• Drive forward client progression across relevant pathways, including:
  • Employment readiness and job search
  • CV development, applications and interview preparation
  • Professional requalification and accreditation routes
  • English language progression
  • Sector-specific training or volunteering
• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
• Maintain regular contact to monitor progress, adjust support and maintain accountability.
• Identify and address barriers to progression, advocating where appropriate.
• Safeguard clients appropriately and escalate concerns in line with policy.
• Refer and signpost to additional support services where required.

2. Stakeholder and volunteer engagement

• Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients.
• Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies)
• Advocate on behalf of clients to address specific barriers to employment or accreditation.
• Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities.
• Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
• Represent Breaking Barriers at occasional events or meetings as required.

3. Monitoring, Reporting & Administration

• Maintain accurate, timely and detailed client records on the CRM system.
• Track and report on client progression against agreed milestones and KPIs.
• Ensure documentation and evidence are completed in line with reporting requirements.
• Complete enrolment and administrative processes efficiently.
• Support monitoring and evaluation processes to inform service improvement.

4. Cross-Organisational Collaboration & Integrated Working

• Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans.
• Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning.
• Contribute to service development as the service redesign evolves. 
• Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement.
• Take advantage of training and development opportunities to build new skills and share knowledge across teams.
• Foster a collaborative, solution-focused team culture.

Person specification:

Essential Criteria

Experience

· Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field

· Experience delivering or co-facilitating group sessions, workshops or training.

· Experience working toward defined targets, outcomes or deadlines in a structured environment.

· Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment.

· Experience maintaining accurate records, whether using a database, CRM or equivalent system.

· Understanding of safeguarding principles and how to respond appropriately to concerns.

Essential Skills & Abilities

· Ability to support people in planning and taking steps toward a goal, with clarity and follow-through.

· Comfortable facilitating groups and engaging diverse audiences.

· Strong interpersonal skills and ability to build trust with people from varied backgrounds.

· Good organisational skills and ability to manage multiple priorities.

· Proactive and solution-focused approach to problem-solving.

· Clear written and verbal communication skills.

· Able to work collaboratively across teams and with external partners or stakeholders.

· Attention to detail and administrative accuracy.

· Adaptable and open to working in an evolving service environment.

Desirable Experience

· Lived experience of seeking sanctuary or forced migration to the UK.

· Experience in refugee support, employment services, education or a related field.

· Familiarity with UK labour market pathways, sector training routes or professional requalification processes.

· Experience working alongside volunteers, mentors or external partners.

· Ability to speak an additional language relevant to the client group.

Other Requirements

• Commitment to Breaking Barriers’ mission and values.
• Eligibility to work in the UK.
• Willingness to travel between offices and partner locations as required.
• Occasional evening or weekend work (TOIL provided)

If you meet most, but not all of the criteria, we’d still like to hear from you!

How to Apply

To apply for this role, please provide:

· A CV

· A written response of no more than 2 pages, illustrating 3 examples from your previous experience that demonstrate how you meet essential requirements for the role.

 Other considerations:

· As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include criminal record disclosure, obtaining references and verifying a candidate’s identity and right to work in the UK

· Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action

· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief

· Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background

· Some travel between our different areas of operation will be required.

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

• Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
• Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
• Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
• Accurately recording customer information and processing payments and refunds.
• Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
• Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

• Excellent communication and listening skills, with confidence speaking on the telephone.
• Experience working within a customer service or contact centre environment.
• Strong computer skills with excellent attention to detail when recording customer information.
• A positive, proactive approach and a genuine desire to provide exceptional customer service.
• The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

• Handling written customer enquiries via email.
• Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• 25 days’ holiday plus Bank Holidays 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. 

Job Role: Relief Hostel Support Worker (Days)

Hourly rate:£15.39 per hour including holiday pay

Hours: Flexible, covering between the hours of 07:30 AM and 10:00 PM

Contract type: Relief

Location: Bath

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the role:

Join us as a Relief Hostel Support Worker (Days) and become a vital part of our dedicated team at the Manvers Street Hostel—a service that operates 24/7, 365 days a year, supporting rough sleepers on their journey out of homelessness.

In this dynamic role, you’ll help create a safe and welcoming environment during the day shift. Your responsibilities will include carrying out regular health and safety checks through patrols, monitoring the premises via CCTV, and ensuring everything runs smoothly. You’ll also play a key part in maintaining accurate client records, helping us deliver the highest standard of support.

Every shift is an opportunity to make a real difference—providing reassurance, safety, and support to those who need it most. If you’re passionate about helping people and thrive in a role where no two days are the same, we’d love to hear from you!

Responsibilities include:

• Give clients advice and information, providing an enabling service so they can access the appropriate services
• Ensure all clients are provided with a high-quality person-centred service
• Maintain client records so they are accurate and fully updated
• Responsible for the day-to-day health and safety, and safe running of the hostel

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

You can view the full job description by clicking here.

Qualifications / Requirements:

• Empathy and understanding of the needs of Alongside clients
• Good communication skills to build relationships with clients and external agencies

As part of this role, you’ll need to complete practical first aid training. This will be included in your induction, and you’ll have two attempts to successfully complete and pass the assessment.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• 30% staff discount at our charity shops
• Annual leave entitlement (paid for each hour worked)
• For all the fantastic and valuable work you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• A real sense of job satisfaction

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

About us

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood.

Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role

We're looking for a Content & Social Media Officer to help bring NCT's content and social media activity to life, creating engaging, audience-focused content that connects with new and expectant parents across our wide range of channels.

Working as part of the Content Studio, you'll create high-quality content across social, email, web, video and campaign activity, helping to deliver marketing campaigns, support income-generating partnership activity and strengthen NCT's brand. You'll work closely with the Content & Social Media Manager and colleagues across Marketing, Communications and Fundraising & Strategic Partnerships to ensure content is engaging, accessible and aligned with NCT's tone of voice.

You'll also play an important role in the day-to-day management of NCT's social media channels, helping to plan and schedule content, engage with our online communities and identify reactive opportunities. This is a hands-on role for someone who enjoys creating content, spotting stories and building meaningful connections with audiences.

You'll thrive in a fast-paced environment where one day you might be creating graphics and editing a reel for an upcoming campaign, and the next you'll be responding to comments or helping to bring a new corporate partnership to life across our channels.

The role will include:

• Creating engaging content across a range of channels including social, email, web, video and other campaign assets.
• Producing compelling copy, visual assets and short-from video content that reflect NCT's tone of voice and brand messaging.
• Supporting the day-to-day management of NCT's social media channels, including Facebook, Instagram, LinkedIn and TikTok.
• Planning and coordinating social activity in line with campaign and organisational priorities, as well as identifying and acting on reactive and real-time opportunities.
• Monitoring social media channels, responding to comments and messages, and helping to build an engaged online community.
• Contributing creative ideas and supporting the smooth operation of the Content Studio and working collaboratively with teams across Marketing, Communications and Fundraising to hit deadlines.
• Using data and insights to improve content performance and audience engagement.

About you

We're looking for a content and social media professional who enjoys creating engaging content and building communities through social media.

You'll have experience creating content across a variety of channels and be confident turning briefs into high-quality assets that meet audience and organisational needs. Whether you're writing copy, designing graphics, editing a video or engaging with audiences online, you'll understand how to create content that captures attention and drives engagement.

You'll bring hands-on experience managing social media accounts for a brand, charity or values-led organisation, along with a strong understanding of what works across different platforms. You'll be comfortable balancing multiple priorities, working to deadlines and adapting quickly when opportunities or priorities change.

We're looking for someone who is creative, organised and proactive, with a keen eye for detail and a passion for creating content that makes a difference.

You’ll bring:

• Experience developing and creating engaging content across multiple channels, including social, web, email and video.
• Experience managing social media channels for a brand, charity or values-led organisation, including planning and publishing.
• Excellent copywriting, editing and content production skills, with experience designing visuals and creating video content.
• Experience taking content from brief to delivery while managing multiple priorities and deadlines.
• A good understanding of social media platforms, trends, audience engagement and content best practice.
• Strong organisational and communication skills.
• A creative, proactive and collaborative approach, with excellent attention to detail and the flexibility to respond to reactive opportunities when needed.

Our Benefits – What we offer you

We value our team and offer fantastic benefits to support your well-being and professional growth:

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suite your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Cycle to work scheme to support sustainable commuting
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.

Children and young people in London matter; their voices, experiences, and futures. They deserve every chance to make the most of their lives. But too many young people can't because they don't have the opportunities to help them thrive. This is where transformational youth work comes in, offering somewhere to go, something to do, someone to trust. 

The Fundraising and Communications Officer plays a vital and diverse role in the success of the Fundraising and Communications Directorate and London Youth as a whole. As well as taking on your own specific projects, you will offer support to the wider Fundraising and Communications Directorate across events, different income streams, and communications projects as we work to achieve our targets in excess of £3.6m. You will collaborate with colleagues, funders, and partners and meet youth workers and young people as we look to engage and inspire audiences in support of transformational youth work.

What you will be doing

• Support the Corporate Partnerships Account Manager to deliver challenging events, digital fundraising and volunteering. 
• Support the Fundraising and Communications directorate in the development and delivery of events, including the London Youth Awards, site visits, lunch and learns, Born Ambitious, and the AGM. 
• Support the Fundraising and Communications directorate in the development and implementation of a new income stream. 
• Support the Communications team on the development and delivery of on and offline communications assets. 
• Be the first point of contact for all fundraising and communications enquiries. 
• Collaborate with the Communications team to ensure all pages on our website are up to date, accurate and compelling, and position our charity as a credible partner of funders. 
• Undertake research on behalf of the Fundraising and Communications teams as appropriate. 
• Provide essential administrative support to the Fundraising and Communications Directorate. 
• Ensure all information is recorded in an accurate and timely manner across all relevant systems and in line with relevant processes and procedures, including Salesforce and Sharepoint. 
• Contribute to the team's annual plans, strategies, budget planning, and reforecasts where appropriate. 
• Understand, support and communicate the vision, mission, and aims of London Youth and the needs of young people and youth organisations. 
• Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues, young people, and youth organisations. 
• Follow our organisations anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. 

What you bring to the role 

Knowledge and Experience: 

• A good understanding of income streams and how fundraising teams function. 
• A good understanding of communications teams, their key responsibilities, and how they function. 
• Strong written and verbal communication skills. 
• Proven ability to engage with stakeholders. 
• Proven administrative experience. 
• Experience of support on the development and delivery of events. 
• Demonstrable experience of undertaking and present research. 
• Demonstrable experience of leading on projects. 

Attributes and Behaviours: 

• Passionate about and committed to improving the lives of children and young people. 
• A demonstrable sense of ambition and drive, underpinned by a can-do attitude. 
• Ability to work on your own initiative. 
• Collaborative team member, willing to seek advice and support from others. 
• Creative mindset. 
• Commitment to quality and attention to detail. 
• Problem solver and comfortable working in a changing and flexible environment. 
• Resilient and able to adapt and thrive in a target-driven team. 
• Passion for personal and professional development with willingness to learn new skills. 
• Willingness to work occasional evenings and weekends when required. 

You will be able to demonstrate our values of being: 

• Ambitious
• Collaborative 
• Inclusive 
• Accountable

Why work at London Youth 

• Generous holiday allowance - 39 days paid holiday each year (including bank holidays and closure days). 
• Employer 4% pension contribution. 
• Additional leave granted to support voluntary activity. 
• Free access for you and your family to the Employee Assistance Programme. 
• Free Health Care Cash Plan. 
• Free access to the 'Headspace' app for you and your family. 
• You will be working with a fantastic team of passionate colleagues across London Youth. 
• You will be making a difference to the lives of young people!

Help to change the lives of people in Devon and Somerset through financial literacy, wellbeing and employability courses.  No experience necessary, we are looking for excellent communicators who can inspire others and deliver group sessions.

Job Purpose:

To deliver engaging and accessible financial education to individuals and groups across Devon and Somerset,w supporting people to build confidence, improve money management skills, and increase financial resilience. The role involves developing and delivering workshops, building partnerships to expand reach and supporting individuals to apply learning in their everyday lives.

Key Responsibilities Delivery of Education & Training

• Deliver interactive financial wellbeing workshops (both in-person and online)  
• Cover topics such as budgeting, energy efficiency, financial literacy, and resilience
• Adapt delivery to meet the needs of diverse audiences, including those with complex needs
• Create a safe, inclusive, and engaging learning environment
• Engagement & Partnership Development
• Engage with community groups, schools, colleges, and businesses to promote workshops
• Build and maintain strong relationships with partners and stakeholders
• Proactively generate opportunities and bookings for training session

Supporting Participants

• Encourage participants to develop practical money management skills
• Support individuals to build confidence and make informed financial decisions
• Provide light-touch follow-up support to assess progress and impact

Monitoring & Evaluation

• Collect feedback and evaluate the impact of sessions
• Maintain accurate records of delivery and outcomes
• Contribute to reporting requirements and continuous improvement Content Development
• Keep workshop materials up to date, relevant, and accessible
• Adapt content to reflect changes in policy, cost of living, and client needs

Team & Organisational Contribution

• Work collaboratively as part of the Navigate and Wis£rmoney team
• Contribute to service development and innovation
• Uphold organisational values, policies, and safeguarding practices

Person Specification Essential Criteria Skills & Abilities

• Strong communication and presentation skills
• Ability to engage diverse groups in an interactive and meaningful way
• Ability to work independently and as part of a team
• Confidence in building partnerships and generating opportunities
• Competent IT skills, including use of online delivery platforms

Experience & Knowledge

• Passion for financial wellbeing and supporting individuals facing hardship
• Understanding of the challenges faced by vulnerable individuals and communities

Other Requirements

• Ability and willingness to travel across Devon and Somerset (with a focus on Mid Devon, North Devon and Torridge for face-to-face delivery)

Desirable Criteria

• Experience delivering training, workshops, or group sessions
• A recognised teaching or training qualification (or willingness to work towards one)
• Understanding of mental health, financial wellbeing, employability, money management, or debt advice

Personal Attributes

• Enthusiastic, approachable, and engaging
• Empathetic and non-judgemental
• Adaptable and responsive to different audiences
• Motivated to make a positive impact
• Committed to equality, diversity, and inclusion

We're looking for people who genuinely want to make a difference. You don't need to have worked in money advice before. If you're an excellent communicator, a natural problem solver and enjoy working with people, we'll provide the training and support you need to succeed. This role is about much more than providing advice. It's about building trusted relationships with people who may be experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness, digital exclusion or other barriers that make accessing traditional services difficult. If you're compassionate, resilient, organised and committed to helping people rebuild their confidence and financial stability, we'd love to hear from you.

Job Purpose:

The Client Liaison Officers are the first point of contact for individuals referred into the Crisis & Resilience Service and play a vital role in ensuring people receive timely, compassionate and person-centred support. Acting as the gateway into the service, you will build trusted relationships from the very first contact, undertaking holistic assessments to understand not only an individual's financial situation but the wider circumstances affecting their wellbeing and resilience.

You will respond quickly to people experiencing financial hardship or crisis, helping to stabilise their immediate situation through income maximisation, welfare benefits advice, crisis planning and practical support. Working closely with partner organisations, you will ensure every client is connected to the right support at the right time through a coordinated 'no wrong door' approach. You will maintain regular contact with clients throughout their journey, preventing disengagement and ensuring individuals feel supported whilst awaiting ongoing casework. Through empathy, knowledge and flexibility you will remove barriers to engagement, helping clients prepare for specialist advice and supporting them to build the confidence and skills needed for long-term financial resilience.

The role combines triage, welfare benefits advice, crisis intervention, client engagement and case coordination to provide an accessible, responsive and trauma-informed service for some of the most vulnerable people in the community.

Main Duties and Responsibilities

Client Engagement and Triage

· Act as the first point of contact for all referrals into the Crisis & Resilience Service.

· Contact new referrals promptly, normally within one working day wherever possible.

· Build positive, trusting relationships from the first interaction.

· Complete holistic needs assessments to understand each client's circumstances, priorities and support needs.

· Identify risks relating to homelessness, utility disconnection, enforcement action, safeguarding and financial crisis.

· Assess barriers to engagement including poor mental health, disability, trauma, digital exclusion, literacy, caring responsibilities and rural isolation.

· Undertake and maintain appropriate risk assessments, including those relating to lone working, to support and safeguard the health, safety and wellbeing of clients and staff.

· Agree preferred communication methods with each client and tailor support accordingly.

Crisis Intervention

Provide immediate practical support to help stabilise clients experiencing financial hardship by:

· Maximising household income through welfare benefits advice and applications.

· Supporting Crisis Fund applications where appropriate.

· Completing benefit entitlement calculations.

· Assisting clients to gather supporting evidence.

· Developing emergency budgets.

· Identifying priority debts.

· Negotiating with priority creditors where appropriate.

· Supporting Breathing Space applications.

· Protecting essential services including fuel and housing.

· Arranging emergency support including food, fuel and other crisis assistance where available.

Aim to stabilise urgent situations within three working days wherever possible.

Welfare Benefits Advice

· Provide high-quality welfare benefits information and advice.

· Complete benefit entitlement checks.

· Support new claims and changes of circumstances.

· Assist clients with mandatory reconsiderations and appeals where appropriate.

· Identify opportunities to maximise household income.

· Keep knowledge of welfare benefits legislation up to date.

Client Journey and Case Coordination

· Allocate clients to the most appropriate adviser based on complexity and need.

· Maintain oversight of client journeys.

· Ensure no client disengages or is lost within the system.

· Maintain regular contact with clients awaiting specialist advice.

· Support clients to engage with "Get Advice Ready" sessions to help clients prepare documentation and understand the advice process.

· Make warm referrals to partner organisations with client consent.

· Support seamless transitions between crisis intervention and longer-term casework.

Outreach and Accessibility

· Deliver support flexibly through telephone, video, secure digital communication, outreach venues and home visits where appropriate.

· Remove barriers preventing individuals from accessing advice.

· Adapt communication styles to meet individual needs.

· Promote financial education opportunities and encourage participation where appropriate.

Partnership Working

· Develop positive working relationships with partner organisations.

· Liaise with statutory agencies including housing, adult social care, DWP and health services.

· Attend multi-agency meetings where appropriate.

· Promote the "No Wrong Door" approach to service delivery.

Systems, Recording and Compliance

· Maintain accurate and timely case records using AdvicePro.

· Complete all monitoring requirements.

· Record outcomes, interventions and client progress.

· Maintain GDPR compliance.

· Use digital systems including client portals, Open Banking and automated workflows where appropriate.

· Ensure safeguarding concerns are recorded and escalated immediately.

Continuous Improvement

· Participate in supervision and reflective practice.

· Contribute ideas for improving systems and processes.

· Support service evaluation through client feedback and case studies.

· Keep professional knowledge up to date through continuous professional development.