Crm manager jobs in Cambridge

CRM & Data Insight Lead

Not For Profit People

Cambridge, Cambridgeshire (Hybrid) 1.03 miles

£35,000 to £40,000 per annum (dependant on skills and experience)

Full-time

Permanent

Health

Actively Interviewing

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Job description

CRM & Data Insight Lead

This is an exciting time to be joining the team in this new role!

We’re on a mission to support our client, voted one of the top 100 hospitals in the world, and a global leader in healthcare innovation. From new cancer care to a world-class children’s hospital, your work will help transform the future of patient care.

Position: CRM & Data Insight Lead

Location: Cambridge, Biomedical Campus/Hybrid (onsite 4 days per week)

Salary: £35,000 to £40,000 per annum (dependant on skills and experience)

Hours: 37.5 hours per week. Part-time of 30 hours per week will be considered

Contract: Permanent

Closing Date: Sunday, 16th August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.

About the Role

As the CRM & Data Insight Lead, you will be responsible for managing one of the organisations most valuable assets, the CRM database (Donorfy), and work to help maximise its value to the strategy and fundraising goals. The direction of travel is set on transforming the charity, in particular, cancer and children’s services. With two capital build projects on the horizon, there is a real opportunity for you to work with the team to use all the CRM and rich data insight to help make evidence-based decisions and bring an elevated level of strategic focus to help transform healthcare across the region and beyond.

You’ll work closely with colleagues across all of the teams, from helping Income Generation and Communications colleagues to use the CRM and data insight to inform strategy and tactics, to helping colleagues in Finance to implement better reporting and more efficient solutions. You will also work closely with the Income Generation and Communications Teams to support their goal of growing the number of supporters and their value to the charity through data-led fundraising and marketing activities.

About You

We are looking for someone who has relevant experience or is educated to degree level with excellent communication and problem solving skills.

You will have experience of:

CRM systems and their management
Using data visualization tools such as PowerBI
Producing business insights, data analytics, and reports, and using these to make recommendations to key stakeholders
Managing multiple projects in a busy, target orientated environment

We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity.

In Return

This is an amazing place to work!

You will receive a fantastic benefits package including:

Pension Scheme with 7% Employer Contribution
25 days Annual Leave + Bank Holidays + Your Birthday off
Group Life Assurance (4x salary)
Enhanced Maternity and Paternity Pay
Annual Eye Tests + £65 towards computer-use glasses
On-site Leisure Centre
NHS Discount Schemes
Health Cash Plan
Employee Assistance Programmes
Cycle to Work Scheme

Other roles you may have experience in include CRM, Systems, Data, Data Insight, CRM Lead, Systems Lead, Data Lead, Data Insight Lead, CRM Officer, Systems Officer, Data Officer, Data Insight Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Organisation

Not For Profit People View profile

Advertising Agency

6 - 10

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Posted on: 20 July 2026

Closing date: 16 August 2026 at 23:30

Job ref: 8640 - CJ

Tags: Project Management, CRM, Data Analysis, Database Management, Health / Medical, Wellbeing

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CRM and Power Platform Developer

Thirtyone:eight

Remote

£39,793

Full-time

Temporary (one year)

Faith-based ∙ Membership Organisations

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Job description

Title: CRM and Power Platform Developer

Hours: 35 hours per week

Contract: One-year fixed term

Location: Office, hybrid or remote (1 week induction in office)

Salary: £39,793 pro-rata

Accountable to: Head of IT (Operations)

Responsible for: No management responsibility

DBS Eligibility: Basic DBS check and Social Media/Adverse Media checks

Closing Date: 10th August 2026

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You’ll be part of a small, collaborative data team of three, working closely with our Head of IT & Data and colleagues across the organisation. This is a hands-on role where you’ll:

Redevelop our CRM and introduce new features.
Create intuitive tools like Power Apps to make life easier for users.
Design workflows and automations that boost efficiency and improve data quality.
Develop reporting tools that empower teams to use data effectively every day.

It’s a unique opportunity to combine technical development with strategic thinking—embedding data-driven practice across Thirtyone:eight.

Why You’ll Love Working Here:

Purpose-driven work: Everything you do helps protect children and vulnerable adults.
Flexible working options: Balance your life and work with hybrid arrangements.
Professional growth: Opportunities to learn, innovate, and lead.
Supportive culture: Join a friendly, collaborative team that values your ideas.

If you love solving problems, building tools that people actually enjoy using, and want your work to have a positive impact, we’d love to hear from you.

Main Responsibilities

Enhance and support Thirtyone:eight’s Microsoft Dynamics CRM to meet business requirements, ensure reliability, performance, security and compliance with GDPR.
Create Power Apps to support the ongoing requirements of the business
Perform Unit Testing and end-to-end testing as appropriate
Liaise with end users for User Acceptance Testing and user-training
Maintain clear and up to date documentation of system design, configuration, workflows, and user guides

Specific Responsibilities

Work with the Senior Developer to support and enhance Thirtyone:eight’s Microsoft Dynamics CRM, ensuring it is secure, fit for purpose, and meets service and reporting needs.
Design and maintain Power Platform tools, including Power Apps and Power Automate, with user-friendly interfaces for efficient data entry and access.
Create and optimise workflows and automations to improve efficiency, strengthen data quality, and reduce manual processes.
Optimise the use of storage within Thirtyone:eight’s Dataverse environment.
Facilitate workshops, discussions, and user interviews to capture functional and non-functional requirements.
Translate business needs into clear, structured specifications and user stories.
Validate requirements with stakeholders to ensure shared understanding before development begins.
Identify opportunities for process improvement, automation, and data quality enhancement.
Collaborate with users and managers to translate requirements into practical, user-friendly solutions, supported by appropriate documentation.
Integrate Power Apps with other Microsoft services, such as SharePoint and Teams, and with third-party tools where applicable.
Develop and follow test plans to support reliable delivery of changes and enhancements.
Keep system documentation current, covering design, configuration, workflows, reporting structures, and user guidance.
Ensure all developments comply with GDPR, data protection, and security standards.

Person Specification

A) Essential Personal Characteristics and Qualities:

Humility - Having a modest view of your own importance.
Integrity - The quality of being honest and having strong moral principles.
Openness - Acceptance of, or receptiveness to change or new ideas.
Collaborative - Involving two or more parties working together.
Solution-focused - Concentration in problem solving or dealing with a difficult situation.
Learning - Knowledge acquired through study, experience, or being taught.
Creative - Having good imagination, thinking differently, or having original ideas.
Fair - Treating people equally without favouritism or discrimination.
Committed - Dedicated to a certain course, cause or policy.
Passionate - Having or showing strong feelings or beliefs.

B) Essential Experience:

Experience in application or systems development, with either direct Microsoft Dynamics/Power Platform experience or transferable experience that would support rapid cross-training, including:

Developing, configuring, or supporting business applications using a modern programming language or low-code platform.
Working with relational databases, data models, queries, reporting, dashboards or structured business data.
Creating or working with APIs, integrations, connectors or data flows between systems.
Gathering user requirements and translating them into practical technical specifications or solutions.
Testing, documenting, deploying and supporting system changes or enhancements.

B) Desirable Experience:

Direct experience with Microsoft Dynamics 365, Dataverse, Power Apps, or Power Automate.
Experience with Power BI or other reporting tools.
Experience working in a charity, membership, CRM, case management, or safeguarding-related environment.

d) Essential Abilities, Knowledge & Motivation:

The successful candidate will also be able to demonstrate:

Strong technical aptitude and the ability to learn new systems, platforms and development approaches quickly.
Practical problem-solving skills, with the ability to analyse issues and deliver workable, user-friendly solutions.
Clear communication skills, including the ability to work effectively with both technical and non-technical stakeholders.
Good attention to detail when working with data, configuration, testing and documentation.
Awareness of data protection, information security and good practice when designing or supporting systems.
A proactive and organised approach, with the ability to manage priorities and deliver work on time.
Willingness to develop expertise in Microsoft Dynamics 365, Dataverse, Power Apps and Power Automate.
A desire to “give back” by working for a non-profit and supporting Thirtyone:eight’s safeguarding mission.

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