Development officer jobs in Nottingham
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The Role
Thank you for the interest in this role – it is an exciting one.
You would be joining us at an exciting point in our journey as we reach the midpoint of our ambitious five-year Evolve strategy, following the launch of our new identity as the Leadership Skills Foundation. Over the next two and a half years, we will continue working towards our goal of reaching 200,000 young people annually across through education and community leadership programmes, while cementing our position as the trusted voice for leadership skills development.
This role will play a significant in making that happen via:
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Identifying and securing new customers.
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Retaining and growing income from our current customers.
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Building relationships that drive programme registrations.
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Using data and insights to adapt approaches and drive efficiency.
Looking ahead, with a new identity for the organisation and new programmes and partnerships emerging, this role requires a dynamic storyteller who can confidently identify the needs of our customers and clearly demonstrate the value our programmes can offer.
You'll be a proactive and confident development professional, skilled at spotting opportunities and transforming these into tangible outcomes. You'll thrive on creating and delivering development and engagement plans that directly support our departmental income goals and customer service objectives. With a passion for building strong relationships, you'll bring excellent communication and presentation skills to every interaction.
Previous experience in a business development, or sales role is essential as well as good knowledge of the education systems in the UK. Ideally you will be based within or near the West Midlands, South West or Wales due to potential travel requirements in these regions.
Please note: You must be eligible to work in the UK to apply for this vacancy. The Leadership Skills Foundation cannot offer visa sponsorship.
Role summary:
Role purpose:
Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact.
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Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income.
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Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty.
Key responsibilities:
Retain and grow existing centre relationships
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Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential.
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Deliver against annual centre income targets by supporting centres to continue and expand programme delivery.
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Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback.
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Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support.
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Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships.
Generate and convert new business
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Identify and research high-potential leads across your allocated sectors (e.g., secondary, Wales, community, international schools) using BI and CRM insights, sector intelligence, and marketing-generated activity.
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Plan and deliver proactive outreach activity via a Sector, Segment and Region Development Plans.
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Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts.
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Support new centre onboarding, from initial conversations through to registration and early delivery support.
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Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities.
Deliver outstanding customer experience
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Proactively communicate and engage with customers to support their delivery of Leadership Skills Foundation programmes.
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Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback.
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Ensure every interaction reflects the Leadership Skills Foundation’s values.
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Proactively use our Customer Relationship Management (CRM) system to maintain consistent and accurate records of communications, registrations, and engagement history.
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Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities.
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Champion a customer-first mindset and share insight to improve performance against our customer experience objectives.
Use data, systems, and insight to drive decisions
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Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors.
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Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement.
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Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities.
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Use our CRM systems and workflow as a planning and prioritisation tools to anticipate risk and drive quality interactions and personal efficiency.
Collaborate across teams and support innovation
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Work closely with key teams to plan and coordinate campaigns, messaging, and respond to customer feedback.
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Feedback insight from centres to inform programme development and sector-specific improvements.
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Contribute to team planning meetings, training sessions, and department-wide initiatives.
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Support the induction of new team members and contribute to a collaborative, learning-focused team culture.
Skills, experience, and knowledge
Essential
Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.
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An understanding of education systems in the UK.
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An understanding of initiating prospect engagement, business development strategies and meeting sales targets.
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Strong interpersonal and communication skills.
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Experience of working on own initiative and being a self-starter.
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Confidence in presenting externally to customers and partners.
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Experience of working with CRM systems, sales forecasting tools, and Management Information systems.
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Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making.
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Ability to present information concisely using Microsoft Office programmes.
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An ability to network, influence and build relationships with key stakeholders andcustomers.
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An ability to convert external relationships into long standing customers results.
Desired
Previous experience in a sales environment.
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An understanding and passion for leadership skills development and the value it provides for young people and centres.
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Excellent customer service skills.
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An understanding of awarding bodies and their operating landscape.
Registered Charity
21 - 50
Empowering every young person to shape their future and lead their communities.
The client requests no contact from agencies or media sales.
Thank you!
- 16 hours per week (part time)
- £35,000.a. pro rata (Actual salary £15,135) plus 6% pension contribution
- Remote
Job Summary:
Rape Crisis England & Wales is the national membership and accreditation body for a network of Rape Crisis Centres that provide specialist support for survivors of sexual violence and abuse. We work to promote the needs and rights of survivors and campaign for an end to all forms of sexual violence, abuse and exploitation.
Our Fundraising and Development Officer will support our daily fundraising operations. In this role, you will be responsible for coordinating contractor relationships, managing administrative tasks, supporting our governance arrangements, collating data and ensuring smooth communication across departments. You will play a key role in optimising processes, handling logistics, and assisting in the delivery of operational initiatives.
Key Responsibilities:
The overall purpose of this role is to provide administrative and operational support across the fundraising department. You will work closely with the Head of Fundraising and Development to support donor recognition and stewardship, fundraising finance processes, and collate data for reporting against KPIs.
The key responsibilities of this role include:
Donor recognition and supporter care
• Thank Challenge event and one-off donors promptly, warmly, and accurately, within agreed turnaround times, tailoring acknowledgements by gift size, channel, and giving history.
• Administer donor recognition processes, including welcome journeys for new regular givers, milestone and anniversary acknowledgements, and recognition of mid-level and repeat donors.
• Respond to supporter enquiries by email, phone, and post in a professional and sensitive manner, escalating complex matters as appropriate.
• Handle sensitive gifts, such as in memory donations, with care and discretion.
• Support the stewardship of challenge event participants and community fundraisers, including fundraising materials, sponsorship processing, and thanking.
Individual giving and donation processing
• Record donations accurately and regularly on Salesforce, ensuring each gift is coded correctly by source, campaign, and restriction.
• Process payroll giving donations
• Maintain the Mailchimp donor database including uploading new donors
• Carry out regular reconciliations of donation income with Finance colleagues, investigating and resolving discrepancies.
• Administer regular giving, including setting up, amending, and cancelling regular gifts, and monitoring failed payments.
• Support the delivery of individual giving campaigns and appeals, with donation handling, data segmentation, and post campaign administration.
• Assist in processing and acknowledging occasional one-off donations received across all channels and platforms, including online giving platforms, direct debits, standing orders, cheques, and bank transfers.
Gift Aid
• Maintain complete and compliant Gift Aid declaration records for all eligible donors.
• Prepare and submit regular Gift Aid claims to HMRC, ensuring claims are accurate, maximised, and submitted on schedule.
• Keep an audit trail of claims and declarations in line with HMRC requirements, and support any related audit or compliance activity.
• Identify opportunities to increase Gift Aid uptake across giving channels.
Data and compliance
• Maintain accurate, up to date supporter records on the fundraising database, including contact details, communication preferences, and consent.
• Ensure all supporter data is handled in line with UK GDPR, the Fundraising Regulator's Code of Fundraising Practice, and RCEW policies.
• Run routine data hygiene tasks such as deduplication, returned mail processing, and preference updates.
• Produce simple reports on income and supporter activity to support team planning and reporting to funders and the Board.
General fundraising support
• Monitor and respond to email correspondence in the fundraising inbox
• Provide administrative support across the fundraising function as required, including trusts and foundations, corporate partnerships, and events.
• Maintain fundraising records, templates, and process documentation so that key tasks are well documented and consistent.
• Research potential donors and funding opportunities to support the organisation’s goals.
• Provide administrative support during grant application processes, including compiling documents and tracking deadlines.
• Coordinate logistics for fundraising events, including venue booking, catering, and invitations.
• Contribute to a positive, collaborative team culture and take part in team meetings and organisational activity.
• Undertake other reasonable duties consistent with the level of the role.
The post holder is expected to work collaboratively with internal teams and external stakeholders to promote the aims and values of Rape Crisis England & Wales. Therefore, this list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.
Person Specification
· A relevant qualification in Fundraising or a related field would be desirable.
· Proven experience in a fundraising role, ideally within a corporate, nonprofit, or government environment.
· Experience with fundraising activities such as donor relations, and materials preparation
· Strong ability to coordinate multiple tasks simultaneously, ensuring deadlines are met and operations run smoothly.
· Detail-oriented with excellent time management and prioritisation skills.
· Excellent written and verbal communication skills, with the ability to prepare reports, presentations, and donor correspondence.
· Ability to communicate effectively with senior leadership, team members, external stakeholders, and donors.
· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
· Familiarity with donor management platforms (e.g., JustGiving)
· Experience with Salesforce would be beneficial
· Ability to approach challenges with a proactive and solutions-oriented mindset and make decisions based on data, policies, and best practices.
*Shortlisting will be based on the candidates’ ability to demonstrate the criteria in bold.
Personal Attributes:
- Results-oriented with a passion for making a difference and working proactively.
- Collaborative and able to build strong internal and external relationships.
- Adaptable, innovative, and comfortable with change.
- Excellent organisational, problem-solving and decision-making abilities
Eligibility
Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.
Additional Information
Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.
Due to the volume of applications received, only candidates selected for interview will be contacted.
The client requests no contact from agencies or media sales.