Administrator and customer service volunteer jobs

The role

We are seeking an experienced and proactive Database and Insights Officer to take ownership of myaware’s CRM system (Raiser’s Edge) and ensure our database is accurate, compliant, and fully utilised across the organisation.

This is a pivotal role, acting as the main point of contact for all internal CRM users and our external CRM system provider. As a database super user, you will manage system settings, user access, data integrity and development, while providing expert support, guidance and training to colleagues.

Working closely with the CEO, the myaware management team and colleagues across the organisation, you will ensure the CRM system supports fundraising, communications, campaigns and wider organisational insight. You will also play a key role in identifying opportunities for system improvement, upgrades and best practice. The role will require occasional working at Derby HQ and travel for meetings.

Who We Are Looking For

We are looking for a confident and detail-oriented CRM professional with strong technical expertise and the ability to communicate clearly with non-technical users.

You will be highly organised, solutions-focused and comfortable taking ownership of a complex database system. You enjoy supporting others, improving processes and using data to make a meaningful impact.

 You will ideally have:

• Proven experience managing a CRM system, ideally Raiser’s Edge or a similar database.
• Strong understanding of database administration, data quality and compliance.
• Experience acting as a system super user, including managing users and system settings.
• The ability to train and support colleagues with varying levels of technical confidence.
• Excellent analytical skills and experience producing data selections and insights.
• Strong communication and relationship-building skills.
• A proactive approach to continuous improvement and best practice.

This is an exciting opportunity to play a central role in enabling myaware’s work through high-quality data, effective systems and collaborative support across the organisation.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Candidates should submit their CV and tailored covering letter by: 23:30 on Sunday 1st February 2026

Provisional interview date will be week commencing: 09.02.2026.

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

If you have excellent customer service skills, good telephone manner and experience of taking a large volume of calls we’d love to hear from you.

As Supporter Care Officer, you will be the first point of contact for our supporters, donors, members and the public, ensuring they have a positive experience. You will handle enquiries via phone, email and post, processing payments and maintaining accurate records. You will input data and use your IT skills to work with our database as well as Microsoft Office 365, predominantly Word, Outlook and Teams. You’ll have proven experience in a customer care role, handling a large volume of calls, and used to multi-tasking in a busy, fast paced office environment.

In return we provide a great working culture. 26 days annual leave, rising to 27 after one year’s service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application

• The candidate has chosen to share that they have a disability in the covering letter/application email

• Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.

Please see attached for the Job description, cut off date and interview dates.

Legacies form a key source of income for the British Heart Foundation (BHF), raising approximately £100m a year for our life‑saving research.

​

As a Legacy Manager, you will manage, protect, and optimise this income. You'll work alongside three other Legacy Managers, supporting the Head of Legacy Management to build on the team’s successes and to optimise the BHF’s income from gifts in Wills. 

​

Joining a thriving team, you’ll undertake a variety of work, including managing casework in accordance with the law, best practice, and BHF’s processes and procedures, collaborating with internal and external stakeholders, providing technical guidance to colleagues and potential legacy givers, and line managing two Assistant Legacy Officers and our Legacy Administrator. 

 This role may also require deputising for the Head of Legacy Management. 

About you 

​

You'll either have extensive experience in legacy management within the charities legacy sector; or be a Qualified Private Client Solicitor; or be a Qualified member of the Society of Trust and Estates Practitioners; or be a Qualified Chartered Legal Executive with experience of Wills and Probate. 

​

With high levels of empathy and belief in the BHF’s work, you'll be able to develop strong relationships with colleagues and contacts. With previous line management experience, you'll demonstrate first‑class leadership skills, supported by a compelling vision and the ability to inspire others, motivate, and develop a team of staff. 

 A self‑starter with excellent communication and strong interpersonal skills, you'll bring proven experience of working within private client / legacy management. 

 With high levels of financial numeracy, previous experience in a fast‑paced environment, and excellent IT skills, you’ll also have exceptional attention to detail, strong time‑management abilities, and the capability to prioritise workload and deliver to deadlines. 

 Working arrangements  

This is a 12-month fixed term contract covering family leave. We are looking for someone to work 32 hours per week, flexibility around this working pattern or the 32 hours can be discussed. 

 This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

 About us 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

Belonging at BHF 

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.  

Full time, 35 hours per week

Fixed Term Contract - 7 months

Grade FL, Salary £35,500 per annum

Location: London with hybrid working (minimum 2 days per week in the office)

Closing date: 5.00pm on Monday 02 February 2026

Interview date: Week commencing 09 February 2026

The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 55,000 members who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medical profession. It provides some 1 million consultations for patients in the UK every working day and deals with 86% of the health problems experienced by the UK population.

As part of the Training and Registration team in the Education Directorate, this role will be responsible for monitoring and assessing applications for Certificates of Completion of Training (CCT) and providing specialist advice and guidance while contributing to ongoing improvement in GP training and registration.

• Do you have experience of working in a regulatory or statutory environment handling complex issues?
• Can you evaluate written evidence and write clear, logical, accurate and persuasive responses and reports?
• Have you worked in a customer facing environment with senior professionals?

You will manage and prioritise a constant caseload of applications and related queries, exercising sound judgement and decision-making while working to deadlines in a high-risk environment. In addition, you will play an active role in improvement initiatives including data analysis and stakeholder engagement.

Educated to GCSE / A level standard or equivalent (including English and Maths), you will have excellent prioritisation and organisational skills and be able to communicate clearly and diplomatically. You must be able to work efficiently and accurately under pressure and demonstrate confidence in making informed decisions. Knowledge and understanding of GP training and registration processes are desirable.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a great working environment.

A full job description for the role is included in the Candidate Pack.

To apply, please click 'Quick Apply' and complete the application form.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                             ~ Building a sustainable future for general practice ~

Youth Hub Lead

Organisation: Fit For Life Youth (FFLY)
Salary: £40,000 per annum
Hours: Full-time (36 hours per week)
Location: Kensington and Chelsea (with key responsibilities in Chelsea area)

About Us
Fit For Life Youth (FFLY) is dedicated to empowering children and young people (CYP) aged 8–19 through dynamic, inclusive, and impactful youth services. We work across Kensington and Chelsea to provide safe spaces, engaging activities, and opportunities that help young people thrive.

The Role
We are seeking an experienced and passionate Youth Hub Lead to oversee the delivery of high-quality youth hub services, primarily in Chelsea (World’s End and surrounding areas). This is a leadership role that combines strategic planning, hands-on delivery, and team management.

You will:

• Lead and manage youth hub operations across Chelsea and Lancaster Youth Hubs.
• Develop innovative programmes that reflect the voices and needs of young people.
• Manage a team of 5 Youth Workers and recruit volunteers.
• Build and maintain partnerships with schools, local organisations, and stakeholders.
• Act as Designated Safeguarding Lead for youth hub services.
• Play an active role in income generation and fundraising to ensure sustainability.

Key Responsibilities

• Direct and deliver a varied programme of youth activities, including holiday programmes, trips, and residentials.
• Champion FFLY’s values and foster a positive, high-performing team culture.
• Ensure compliance with safeguarding, health and safety, and organisational policies.
• Represent FFLY at partnership meetings and deputise for the CEO when required.
• Monitor and report on service impact, ensuring funder requirements are met.

About You
We’re looking for someone who is:

• Experienced in managing youth services and leading teams.
• Skilled in partnership building and community engagement.
• Knowledgeable about safeguarding and committed to young people’s welfare.
• Creative, proactive, and able to inspire both staff and young people.

Essential Requirements

• Proven experience in youth work leadership.
• Strong organisational and communication skills.
• Ability to work flexibly, including evenings and occasional weekends.

ROLE PROFILE: Carers Wellbeing Worker 

Responsible to: Services Manager/Senior Wellbeing Worker 

Key Internal Stakeholders: Bridgend Carers Wellbeing Team 

Engagement teams 

Finance team 

Wider hub teams 

External Stakeholders: Commissioners 

Unpaid carers 

Partner organisations 

Responsible for: Volunteers

Location:Hybrid: Home, office and community based 

Salary: £24,285.69 pro rata 

Hours of work:  This role is permanent, of 16 hours per week. 

Monday – Friday, flexible between 8am – 7pm

Key Purpose / WHY? 

The Carers Wellbeing Worker will support unpaid carers across Bridgend to establish ‘What Matters’ to them and provide bespoke, person-centred information, advice and guidance to those accessing our services, including, one 2 one support, group work and activities, as well as signposting and referring to relevant agencies for additional support including working with the unpaid carer to complete a proportionate carers assessment to help them on their caring journey. 

Working with the senior Carers Wellbeing worker to develop and deliver of a targeted outreach support programme, building on existing partnership working and connecting carers to community resources, preventing the need for escalation to statutory services. 

Key Responsibilities / WHAT? 

• To be the key contact for all enquiries around the Bridged Carers Wellbeing Service, including monitoring referrals, Bridgend Carers Wellbeing inbox, telephone or online enquiries and referrals through WCCIS. 

• To identify, engage with and support individuals who may be in an informal unpaid caring role including carers from seldom heard groups. 

• To work with unpaid carers and assist them to articulate ‘what matters to them’, their desired outcomes and signpost / refer individuals to relevant support service to enable them to achieve those outcomes within their own communities. 

• Undertaking proportionate carers assessments and reviews – identifying areas of need or change and producing support plans, to achieve outcomes that support the carer to become self-reliant and build a network of support. 

• To deliver a regular programme of outreach and engagement events, taking Bridgend Carers Wellbeing services into the community and working in partnership with carers support services. Feeding back suggestions and ideas to the Senior Carers Wellbeing worker to support development of targeted outreach across Bridgend. 

• To work with key stakeholders including Bridgend Council, Cwm Taf Morgannwg University Health Board, Third Sector, and other external organisations across Bridgend, in a professional manner. 

• Accurate and timely recording and reporting on CRM to support with monitoring requirements.

• The post holder will be expected to be flexible, responsive to change and can organise their own workload daily and to support the demands imposed by the service. 

• Support the promotion and marketing of Bridgend Carers Wellbeing services and other carers support services.

• Promoting Carer Awareness through events such as Young Carers Action Day, Carer’s Rights Day and Carer’s Week. 

• To adhere to the requirements of Data Protection Legislation and Information Security and Confidentiality policies and procedures. 

Volunteer management, workforce planning and development 

• Lead by example to build a culture of trust, engagement, learning and continuous improvement to enable staff & volunteers to act as effective ambassadors for the organisation and its services. 

Service Development 

• Involving, engaging, and consulting with carers to contribute and evaluate current services and shape future services. 

• Making individual contributions in staff meetings, supervisions, observations, and reviews, to improve carers health and wellbeing.

• Work within TuVida’s policy framework including safeguarding, health and safety standards and equality and diversity.

Culture  

• Role model behaviour with volunteers and wider staff team consistent with the values of the organisation. 

General 

• To be committed to safeguarding and promoting the rights and welfare of carers and the people they care for. 

• To comply with the Code of Practice and Code of Conduct for employee. 

• To contribute to the organisation’s public profile and influence / foster good relations with statutory and voluntary bodies. 

We are an organisation led by our culture and values.Our expectation is that all employees will adhere to behaviours that demonstrate these values in everything they do and all decisions they make.No matter what role an employee holds in the organisation, we expect them to operate with compassion for our customers and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust…always challenging practice or behaviour that compromises the reputation or values in any way.

Vision 

Values 

A society where every person who is ill or disabled and every carer can live well and enjoy life 

Pioneering – we will continuously try new approaches and ideas, challenging the status quo. 

Uncompromising – we will do what we say we are going to do and when we are going to do it. 

Compassionate – we are committed to enabling people to have choice over their care and support. 

Person Specification 

Essential 

Desirable 

Qualifications 

• Level 3 Health and Social Care – or willing to work towards 

Experience 

• Experience of social care issues and knowledge relating to Adults and Children’s Services provision, including the private and third sector 

• An understanding of the needs of carers (young and adult carers), people with a disability, dementia, mental health, substance misuse and people experiencing illness 

• Experience of working with a wide range of groups and organisations. 

• Experience of multi-disciplinary working across health and social care partners 

• Previous experience of working with unpaid carers and their families 

• Previous experience of working with Information Advice and Guidance services 

Skills & abilities 

• Excellent verbal and written communications skills 

• Ability to manage and work within a limited budget. 

• Must be able to meet deadlines effectively. 

• Ability to gather and collect data and information, prepare reports. 

• Able to demonstrate the ability to think innovatively and to not accept the status quo. 

• Able to demonstrate an ability to assimilate and understand information to provide the correct advice and information quickly and accurately. 

• Excellent recording skills including the use of ICT within the workplace (i.e., Microsoft Office, Outlook) 

• Previous experience of using CRM e.g., Charitylog or upshot etc.

• Previous experience using WCCIS. 

• Experience of presenting information to groups of people 

Personal qualities 

• Self-aware and able to articulate your own values, strengths and limitations can identify own emotions and prejudices and how these affect decisions and behaviour. 

• Reliable and consistent 

• Able to acknowledge mistakes and use them as learning opportunities. 

• Able to manage stress and pressure and how this may impact on others around them

• Ongoing personal and / or professional development

Knowledge

• A knowledge of and a commitment to equal opportunities 

• Knowledge and understanding of relevant legislation for health and social care 

Other 

• Willing to be flexible with their hours of work and willing to work outside of normal office hours when required, including occasional weekend work when the service needs require. 

• Commitment to the values of TuVida 

• Current driving licence and access to a vehicle for work purposes. 

ROLE PROFILE: Grants Wellbeing Worker 
This is a fixed-term position until October 2026, with the possibility of 
extension to March 2029, subject to continued funding.
Responsible to: Carers Accreditation & Grants Manager
Key Internal Stakeholders: Carers Hub Team Leads & Managers
Vale Unpaid Carers Hub
Training team
Finance team
Wider hub teams
External Stakeholders: Commissioners
Unpaid carers
Schools
Partner organisations
Responsible for: Volunteers
Location: Hybrid: Home and community based
Salary: £24,285.69 (pay review in April pending)
Hours of work: Full time: 37.5 hours per week
Monday – Friday, flexible between 8am – 7pm 
Key Purpose / WHY?
To co-ordinate and develop TuVida’s grant programmes including.
• Carers Support fund – Financial Wellbeing Service Cardiff & Vale of Glamorgan
• Short Breaks Scheme – Bridgend
• Carers Trust Grants 
delivering targeted financial education, support, and direct grants for unpaid carers in financial hardship or in need 
of a short break. The service aims to address both immediate financial need and support long-term financial 
resilience for carers.
Key Responsibilities / WHAT?
Service Delivery
• Act as the main point of contact for all financial wellbeing and grants-related enquiries.
• Conduct research to provide up-to-date information and practical guidance to help unpaid carers maximise 
their income.
• Deliver benefits checks using Money Helper tools and support carers in navigating the welfare system.
• Provide tailored financial guidance, signposting to appropriate services, and assisting carers with benefits 
and grant applications.
• Plan, prepare, and chair regular grant panel meetings, ensuring a fair and transparent process.
• Communicate grant decisions to carers and arrange timely award payments.
• Actively identify, engage, and support unpaid carers, including those from seldom heard or marginalised 
communities.
• Support carers in articulating their financial goals and refer them to relevant services such as the Vale 
Unpaid Carers Hub, Cardiff Independent Living Service or Bridgend Carers Wellbeing Service.
Monitoring and Administration
• Maintain accurate and timely records on TuVida’s CRM system, supporting monitoring and reporting 
requirements.
• Oversee the grant budget in collaboration with the finance team, ensuring monthly reconciliation and robust 
tracking of expenditure.
• Contribute to contractual reporting and outcomes tracking.
Awareness and Engagement
• Promote the service across social media, online platforms, and through outreach work, with a focus on 
increasing access and income maximisation for unpaid carers.
• Represent the service at events such as Young Carers Action Day, Carers Rights Day, and Carers Week, 
promoting carer awareness and increasing engagement.
Service Development
• Engage with stakeholders, carers, and community partners to review and shape the development of the 
service.
• Actively contribute to team meetings, supervisions, and service reviews, sharing insight to improve 
outcomes for carers.
• Operate within TuVida’s policies, including safeguarding, health and safety, equality, and diversity.
Culture 
• Role model behaviour with volunteers and wider staff team consistent with the values of the organisation.
• Champion the rights and wellbeing of carers and those they support.
General
• To be committed to safeguarding and promoting the rights and welfare of carers and the people they care 
for.
• To comply with the Code of Practice and Code of Conduct for employee.
• To contribute to the organisation’s public profile and influence / foster good relations with statutory and 
voluntary bodies.
We are an organisation led by our culture and values. Our expectation is that all employees will adhere to 
behaviours that demonstrate these values in everything they do and all decisions they make. No matter what role 
an employee holds in the organisation, we expect them to operate with compassion for our customers and for each 
other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of 
openness and trust…always challenging practice or behaviour that compromises the reputation or values in any way. 
Vision Values
A society where every 
person who is ill or 
disabled and every 
carer can live well and 
enjoy life
Pioneering – we will continuously try new approaches and ideas, challenging the 
status quo.
Uncompromising – we will do what we say we are going to do and when we are going 
to do it.
Compassionate – we are committed to enabling people to have choice over their care 
and support.
Person Specification
Essential Desirable
Qualifications • A good standard of general 
education, with a commitment to 
continual professional 
development
Experience • Experience of partnership working 
with multiple organisations which may 
include education, local authority, 
health boards and the third sector.
• Experience of social care issues and 
knowledge relating to Adults and 
Children’s Services provision, 
including the private and third sector.
• An understanding of the needs of 
carers (young and adult carers), 
people with a disability, dementia, 
mental health, substance misuse and 
people experiencing illness.
• Experience of working with 
professionals, including private and 
third sector.
• Previous experience of working with 
unpaid carers and their families
• Previous experience of working with 
Information Advice and Guidance 
services
Skills & abilities • Excellent verbal and written 
communications skills.
• Ability to manage and work within a 
limited budget.
• Must be able to meet deadlines 
effectively.
• Ability to gather and collect data and 
information, prepare reports.
• Able to demonstrate the ability to 
think innovatively and to not accept 
the status quo.
• Able to demonstrate an ability to 
assimilate and understand 
information to provide the correct 
advice and information quickly and 
accurately.
• Excellent recording skills including 
the use of ICT within the workplace
(i.e., Microsoft Office, Outlook)
• Good working knowledge of 
Microsoft Excel
• Excellent networking skills.
• Previous experience of using CRM 
e.g., Charitylog or upshot etc.
• Research skills.
• Ability to communicate in Welsh.
Personal qualities • Self-aware and able to articulate your 
own values, strengths and limitations
can identify own emotions and 
prejudices and how these affect 
decisions and behaviour.
• Reliable and consistent.
• Able to acknowledge mistakes and 
use them as learning opportunities.
• Able to manage stress and pressure 
and how this may impact on others 
around them.
• Ongoing personal and / or 
professional development.
Knowledge • A knowledge of and a commitment to 
equal opportunities.
• Knowledge and understanding of 
relevant legislation for health and 
social care.
Other • Willing to be flexible with their hours 
of work and willing to work outside of 
normal office hours when required, 
including occasional weekend work 
when the service needs require.
• Commitment to the values of TuVida.
• Current driving licence and access to 
a vehicle for work purposes

Summary
This is an exciting and varied opportunity to join The Fore and play a vital role across both our partnerships and programme teams. You’ll help coordinate key events across different stakeholders, including our corporate partners, the charities we fund, skilled volunteers who offer professional expertise to our charities, and our consultants who support organisations through the application process. Alongside this, you will help bring our work to life by drafting content and supporting the team in planning and publishing posts for our social media and beyond. You’ll also work closely with the Programmes Team to support our grant making processes, helping us to keep things running smoothly throughout our grant funding rounds.

The role is perfect for a friendly, proactive and enthusiastic individual looking to learn more about social impact and charitable giving. You’ll bring excellent communication skills, strong attention to detail and great organisation to help keep activities and projects on track. With opportunities to support events, social media and comms, and partnership and programme activity, no two days will be the same.

Key responsibilities

Event & Comms Coordination

• Support the end-to-end coordination of online and in-person events, e.g. setting up online meetings, booking in-person venues, sending invites, collecting feedback. These events include:
  • Skills-based volunteering events that connect the charities we fund with professionals who offer their expertise to help organisations grow.
  • Our Funders Collective events that bring funders together to exchange ideas and explore how funding can drive deeper impact.
  • Showcases aimed to connect the charities we have backed with funders, think tanks and other stakeholders.
• Provide on-hand support to ensure events run smoothly.
• Manage the communications calendar and make sure social media posts are drafted and reviewed on time.

Programmes

• Assist with the smooth delivery of our funding rounds, e.g. updating our CRM (Salesforce), sharing updates with our team of consultants, reviewing feedback provided to grant applicants, coordinating with our Finance Team on grant payments.
• Help the Programme Team with the management of our peer learning and workshops programme, giving charities the skills they need to thrive.
• Support the Programme Team with ad-hoc data collection for impact analysis and reporting.

Organisation-wide support

• Maintain accurate records and ensure our database and task management tools are kept up to date to help the team stay organised.
• Provide flexible administrative support to The Fore team across all areas of work and other projects as required.
• Provide additional administrative or operational support when required, including limited cover for the info and pro bono mailboxes during  periods of leave.

Candidate profile

• Enthusiastic, hardworking and friendly with a proactive, ‘can do’ attitude.
• Highly organised, with an ability to prioritise a varied and busy workload to meet deadlines.
• Someone who takes initiative and can work independently with a small, agile team.
• Diligent with excellent attention to detail.
• A great communicator with excellent interpersonal skills.
• Passionate about social change and building a career in the social impact sector.
• Proficient in the use of Microsoft Office.

No previous knowledge or experience of the charity sector is required but we’re particularly
keen to talk to people who...

• Have experience in event planning and coordination and really enjoyed it, or are keen to build skills in this area and feel you would be good at it.
• Understand why what our funded charities are doing is so important – this might be because you benefited from an amazing charity sports  programme when you were at school, or because you care about climate change and want to see more green community projects flourish.

What we offer

• The ability to work from home (if you like) on Wednesdays and Fridays.
• 25 days leave, rising by 1 day for each year of service up to a total of 30 days, plus bank holidays and an additional 4 days during our Christmas closure.
• Additional benefits include: 3 volunteering days per year and cycle to work scheme.

SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working around the world, we focus on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based Supporter Care Officer to provide high quality supporter care to all of our Individual Giving (IG) supporter types.

• Acting as a reliable first point of contact
• Handling queries and tasks efficiently
• Maintaining accurate records
• Improving and streamlining processes
• Collaborating with colleagues to achieve results. 

If you are self-motivated, with excellent communication skills and good attention to detail, looking for a key role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description, essential postholder criteria, and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 1st February, 11.59 pm UK time. Applications will be review as they arrive.

Location: Hybrid - at least one day per week is required in our Cambridge office (CB2 1AB). Occasional travel to Cambridge or London will be required for meetings or collaborating with colleagues. 

Please note: The post-holder is required to reside in the UK at reasonable travel distance to attend the office weekly. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Exciting opportunity for a person that is passionate about helping people and reducing waste to make this charity reuse shop excel in providing an excellent service for the local community. The shop and storage space of 7,685 square feet is not all being used to it’s full potential and gives plenty of scope for a new manager to make changes.

The first priority is to ensure we maximise collections of reusable furniture and appliances for resale at affordable prices for local people (with a 20% discount for people on benefits plus some items are free of charge) and to increase both sales and Gift Aid income.

This is a hands-on management role where you would lead from the front and be involved in all aspects of operations including lifting/carrying items and ideally occasional van driving when required.(though not essential)

You need to have good people skills to develop good working relationships with the staff team, volunteers and the public.

Once the income is increased there will be the opportunity to develop other services such as training and support for both existing volunteers and other vulnerable people.

If you are a confident person with good management & people skills who is looking for a challenge & the opportunity to make a difference then please apply for this post.

For further details see the job description or email us

Team & Events Coordinator

We are looking for a Team & Events Coordinator to join this charitable programme based on the Cambridge Biomedical Campus with a mission of working in partnership to develop and improve healthcare globally.

Position: Team & Events Coordinator
Location: Hybrid working to include a minimum of two days per week in the office on Cambridge Biomedical Campus, Cambridge / home working
Salary: £26,000 – £28,000 per annum FTE (depending on skills and experience)
Hours: Part time (30 hours per week)
Contract: Permanent

Closing date: 2nd February 2026 – however, they reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.

About the role:

This is an exciting opportunity to join a small, passionate and growing team at a pivotal time in the organisation’s development. As Team & Events Coordinator, you will play a central role in supporting the smooth running of Cambridge Global Health Partnerships (CGHP) and delivering high-quality events for members, partners and supporters.

This is a varied and hands-on role, working across administration, finance, programmes, communications and events. You will be at the heart of the organisation, providing excellent coordination, organisation and stewardship, while helping the team maximise their impact both in the UK and internationally.

This role would suit either someone keen to develop a broad range of skills within the charity sector or an experienced administrator looking for a new and rewarding challenge.

Some of your key responsibilities will be to:

• Act as first point of contact for general enquiries.
• Manage organisational calendars, meetings and diary coordination for the Director and committees, including preparing papers and taking minutes.
• Maintain accurate records on the CRM database and support finance administration including processing payments and claims.
• Coordinate aspects of CGHP programmes, including member reports, grant scheme administration and virtual partnership meetings.
• Contribute to communications activity including social media, publications, website updates and branded materials.
• Lead on planning, logistics and delivery of CGHP events and support member and partner stewardship and networking activities.

About You:

To be successful in the role of Team & Events Coordinator, you will be exceptionally well organised, proactive and detail-oriented, with strong communication skills and a genuine interest in global health.

You will also need to have the following skills and experience:

• A strong interest in and commitment to global health work.
• At least three years’ experience in office administration, diary management and event organisation.
• Excellent organisational skills with high attention to detail and the ability to manage competing priorities.
• A proactive, solutions-focused approach with the confidence to use initiative and troubleshoot problems.
• Strong interpersonal skills and the ability to work collaboratively within a small team.
• Flexibility to work occasional evenings or weekends and travel when required, including internationally.
• Energy, resilience and enjoyment of being busy in a fast-paced environment – plus a good sense of humour!

Desirable:

• Experience of social media and digital communications.
• Experience working with or managing volunteers.

In return:

This is an amazing charity to work for. Cambridge Global Health Partnerships has spent nearly 20 years strengthening health systems around the world through education, reciprocal learning and relationship building. The organisation works with hospitals, governments and health organisations in the East of England and in low- and middle-income countries to share expertise and support sustainable change.

You’ll join a supportive, inclusive team and benefit from a generous package that includes:

• Pension Scheme
• Group Life Assurance (4x salary)
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 towards computer-use glasses
• Leisure Centre on site
• NHS Discount Schemes
• Health Cash Plan – Medicash
• Employee Assistance Programme
• 25 days Annual Leave + Bank Holidays + Your Birthday off
• Cycle to Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply. Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.

Other roles you may have experience in could include Administrator, Office Coordinator, Operations Assistant, Events Coordinator, Programme Coordinator, Charity Administrator or Communications and Events Assistant.

Warehouse Manager

Are you an experienced Warehouse Manager looking for a development opportunity within a multi-site environment?

As a Warehouse Manager, you will have a background in warehouse operations and experience managing multiple sites. You will lead warehouse teams across various locations to optimise operations and achieve strategic objectives and targets.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Collaborate with the Head of Retail to plan, set, and manage the annual warehouse operating budget, taking corrective actions as needed
• Ensure your teams are delivering as per the strategic plan and in line with company policies and procedures
• Monitor and evaluate the performance of each warehouse location and the E-commerce division, reporting to the Head of Operations regularly
• Oversee warehouse property management matters, ensuring compliance and maintenance of property databases
• Maintain and manage the ecommerce team include to help drive sales through the key platforms used
• Keep warehouse controlled and drive income through innovation and company platforms

Essential requirements of the role include:

• Proven experience in managing, supporting and resourcing a geographically dispersed team through setting and monitoring objectives and targets
• Proven experience in managing and setting budgets
• A good understanding of warehouse management and the challenges of working within the voluntary sector
• Excellent customer service skills
• Good organisation and planning skills with the ability to manage and prioritise workload

UK Immigration:
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Application deadline: 30 January 2026

Interviews:  6 February 2026

Join BBS UK and help deliver compassionate support within NHS highly specialised clinics, supporting children and families living with Bardet-Biedl syndrome.

At Bardet-Biedl Syndrome UK (BBS UK), we are dedicated to improving the lives of those affected by this rare genetic condition. Our charity provides specialist support services that help children, young people and families feel informed, supported and able to navigate complex health and care systems, working in partnership with NHS Highly Specialised BBS Clinics.

We are seeking a compassionate and organised individual to join our Clinics Support Team as a Patient Liaison Officer (PLO). This role offers a unique opportunity to deliver charity-led support within specialist paediatric clinics at Great Ormond Street Hospital, working alongside NHS multi-disciplinary teams while remaining part of a close-knit and supportive charity team.

About the Role

As a Patient Liaison Officer, you will play a vital role in ensuring families feel prepared, supported and heard before, during and after their clinic appointments. You will provide emotional and practical support, advocacy and system navigation, helping families to understand their care and access appropriate support, while referring more complex casework to BBS UK’s specialist Advice Service.

You will:

• Support families before, during and after NHS Highly Specialised BBS clinic appointments

• Facilitate clinic attendance by preparing families for appointments, addressing concerns and helping to reduce “Did Not Attend” rates

• Attend specialist BBS clinics at Great Ormond Street Hospital, and St Thomas' Hospital, providing on-the-day support to families and clinicians (Approximately 2-4 days per month)

• Act as a key point of contact between families and clinical teams, supporting communication and information-sharing

• Provide light-touch advocacy, information and signposting in relation to health, education, social care and local authority support

• Identify unmet needs or emerging issues during clinic interactions and refer families to the BBS UK Advice Service for specialist advocacy and follow-up

• Support families during key transition points, particularly the move from paediatric to adult services

• Maintain accurate and confidential records using BBS UK’s CRM system (CharityLog)

• Contribute to service evaluation, quality improvement and the wider work of BBS UK

This is a home-based role with attendance at clinics in central London and occasional travel to other clinic sites and BBS UK events. Travel expenses will be reimbursed in line with BBS UK policies.

Who We’re Looking For

We are looking for an experienced individual with a background in supporting children and families, who can work confidently in a clinic-based, people-facing role.

Essential Experience & Skills

• Experience working with children, young people and families, ideally within health, social care, education or the voluntary sector

• Strong communication skills, with the ability to engage sensitively with families experiencing distress or uncertainty

• Experience providing emotional and practical support to individuals with complex or long-term conditions

• Ability to organise and manage multiple tasks, prioritise effectively and work independently

• Good IT skills, including Microsoft Office and case management/CRM systems (e.g. CharityLog)

• Understanding of safeguarding principles and professional boundaries

• A strong commitment to improving outcomes for people living with rare or complex conditions

Desirable Experience & Skills

• Knowledge of Bardet-Biedl Syndrome or other rare or genetic conditions

• Experience working alongside or within NHS services or multi-disciplinary teams

• Understanding of education, health and social care systems in England

• Experience supporting families affected by disability or visual impairment

• Ability to travel for work, including clinic attendance (travel expenses reimbursed)

Why Join BBS UK?

BBS UK is a small, dedicated charity making a meaningful difference to the lives of children, young people and families affected by Bardet-Biedl Syndrome. Our Clinics Support Team is widely recognised by families and clinicians as an essential part of the specialist BBS service.

By joining us, you will:

• Have a direct and positive impact on families at critical points in their care journey

• Be part of a supportive, values-driven charity team

• Work flexibly from home while delivering face-to-face support in specialist clinics

• Receive training, supervision and ongoing professional development

• Contribute to a nationally recognised rare disease support service

Additional Information

• DBS Check: An enhanced DBS check is required for this role

• Safeguarding: Completion of safeguarding training within the first month of employment

• Flexible Working: Occasional evening or weekend work may be required, with time off in lieu provided

• Hours: This is a permanent, part-time role (20 hours per week)

How to Apply

If you’re passionate about supporting children and families living with a rare condition and would like to be part of a dedicated charity team, we’d love to hear from you.

If you would like to discuss the role before applying, details can be found in the application pack.

Application Deadline: 8th February 2026

SUNDAY TIMES BEST PLACE TO WORK 2024 AND 2025

If you are looking for a job where you make a real difference and are part of something truly meaningful, then we would love to welcome you to our family.

MAIN PURPOSE OF JOB:

To manage and develop our community service department to ensure that all elderly and terminally ill pet owners receive help from our volunteers nationwide To lead and motivate all Community Service teams, encompassing the volunteer coordinators, the support team and the volunteer registration team to ensure an excellent standard of service is given to both volunteers and owners alike. To be responsible for ensuring a prompt, appropriate and sympathetic reply to all communications and correspondence within the department. To work closely with Community Service Manager to deliver a smooth, coherent and first class service to everyone we assist both during the working day, evenings and weekends. This post will require a good overall understanding of the needs of elderly people and their pets, ability to problem solve and experience of motivating and managing staff. 

MAIN DUTIES AND RESPONSIBILITIES:

1 .VOLUNTEER CO-ORDINATOR LEVEL I & LEVEL II I)

To lead and motivate all Volunteer Co-coordinators Level I & Level II on a day-to-day basis to ensure they are properly trained and competent to deliver the appropriate level and quality of service to all petitioners when handling any request for help. II) Once identified, to refer any difficult and problematic cases to the CEO or the Community Service Manager for prompt action and feedback. III) To work closely with the Community Service manager and volunteer coordinators Level II to ensure delivery of our on-call emergency service both midweek and weekends and deputise for the Community Service Manager in her absence and time off.

IV) In collaboration with the Community Service Manager, to appropriately schedule the out of hours rota to ensure cover at all times for our emergency service.

V) To be contactable out of hours, if needed over the evenings and weekends.

VI) To ensure a Monday morning debrief with the Community Service Manager and weekend coordinator, to log, discuss and resolve any issues that have arisen.

VII) To manage and develop a mentoring scheme for volunteer coordinators Level I to enable them, in time, to progress to a Level II role.

VIII) To mentor all volunteer coordinators Level II to ensure they are reaching their targets and sustaining an excellent level of service.

2.THE SUPPORT TEAM

I) To lead and motivate a team of individuals to ensure an outstanding level of support is provided throughout all communications across the entire support team.

II) To support and mentor the Community Support Manager to help facilitate the delivery of a smooth, coherent and first class service to everyone we help.

III) To ensure any problems with volunteers are quickly identified, addressed and referred if needed for extra assistance.

3.OTHER

I) To ensure all relevant correspondence and communications across the Community Service Department are answered promptly and sympathetically.

II) To produce weekly reports for the Chief Executive in collaboration with the Community Service Manager, to detail work of the team that is, especially happy, unhappy, unusual, interesting, serendipitous etc.

III) To liaise with all other members of The Trust in a flexible manner.

IV) To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislation (Health and Safety, Date Protection, especially the privacy of members, petitioners and volunteers alike).

V) At all times to ensure and maintain a compassionate, professional and efficient public image for the Trust. Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.