Adult education coordinator jobs

As a Housing Options Officer, you will provide housing-related support, advice, and guidance to vulnerable young people aged 16-35 living in YMCA accommodation. You will work closely with residents to help them develop independent living skills, manage their tenancies, maximise their income, access education and employment opportunities, and move on to sustainable housing solutions. 

What you'll be doing

• Managing a caseload of young people and providing person-centred support.
• Completing assessments, support plans, and risk assessments.
• Supporting residents with budgeting, welfare benefits, tenancy sustainment, and life skills.
• Working with housing providers, local authorities, and support agencies to secure positive move-on outcomes.
• Managing rent arrears, anti-social behaviour, and resident welfare issues.
• Promoting safeguarding, wellbeing, and a psychologically informed environment (PIE).
• Acting as a shift lead when required and helping maintain a safe and supportive accommodation environment. 

About You

We are looking for someone who:

• Has experience supporting young people or vulnerable adults in a housing, support, youth work, or customer-facing environment.
• Understands the challenges facing young people experiencing homelessness.
• Has excellent communication, organisation, and relationship-building skills.
• Can work effectively with a range of internal and external partners.
• Is passionate about helping young people achieve positive futures.
• Can maintain professional boundaries while providing compassionate support.

Context of Role

2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.

Main Duties

1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness

General

2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.

Are you an experienced practitioner with a passion for empowering young people and making a difference?

At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting impact on the lives of children, young people, and adults at risk. We believe no child or young person should ever be alone or voiceless in the care system, in family court, or when decisions are being made about their future.

We are seeking an experienced and compassionate Senior Practitioner to join Project Unity England, working 28 hours per week. This is an exciting opportunity to deliver intensive, trauma-informed support to care-experienced young mothers who are pregnant or have recently given birth, helping families stay together and supporting young mothers to build positive futures.

About Project Unity England

Project Unity England is an innovative national initiative focused on improving outcomes for care-experienced young mothers and their children through collaborative, multi-agency working. The project aims to keep families together, strengthen service delivery, promote innovation and ensure that local needs are addressed effectively across England.

At the heart of Project Unity is a collaborative approach that brings together local authorities, health partners and community organisations to provide coordinated, community-focused support. By working closely with partner agencies, Project Unity helps ensure young mothers receive the right support at the right time, enabling them to make informed decisions and achieve the best possible outcomes for themselves and their children.

About the role

As a Senior Practitioner, you will manage a complex caseload, providing independent, rights-based advocacy and one-to-one support to care-experienced young mothers. Working autonomously while supported by the Project Coordinator, you will empower young mothers to understand their rights, navigate statutory processes and make informed decisions that help keep families safely together.

You will build trust, complete assessments, develop support plans and advocate on their behalf within multi-agency settings. You will work alongside social workers, midwives, health visitors and other professionals to ensure each young mother's voice is heard and represented.

Alongside direct casework, you will contribute to peer support groups, workshops and community-based activities that reduce isolation, build confidence and strengthen parenting skills. You will also play an important role in safeguarding, quality assurance and service development by maintaining high-quality records, producing case studies and identifying opportunities to improve local services.

This is a rewarding opportunity to make a tangible difference to the lives of care-experienced young mothers while working within an innovative, rights-based national programme.

About you

We are looking for someone who is passionate about supporting vulnerable young people and families. You will be confident working independently while building strong partnerships with professionals across health, social care and the voluntary sector.

You will have experience supporting families or parents with complex social care involvement and a sound understanding of safeguarding, risk assessment and relevant legislation. You will be an effective advocate with excellent communication skills, able to build trusting relationships while maintaining professional boundaries.

You will be organised, resilient and confident managing a demanding caseload, with strong analytical skills and the ability to make sound professional judgements in complex situations.

Above all, you will demonstrate NYAS's values of Collaboration, Accountability, Respect and Empowerment, sharing our commitment to ensuring children, young people and adults at risk have their voices heard.

How to Apply

Please apply via the the NYAS website. In your application, evidence using specific examples how your skills and experience meet the criteria in the person specification within the attached job description, including:

• Experience with vulnerable young people or families in a social care, advocacy or support setting
• Knowledge of legislation and policy relating to advocacy, safeguarding and children’s social care
• Excellent communication, organisational and report-writing skills, with sound professional judgement

Employee Benefits

We offer the following employee benefits:

• 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
• Occupational sick pay (subject to completion of qualifying period)
• Enhanced pay for family friendly leave
• Free parking at some of our offices
• Employee assistance programme
• Group stakeholder pension scheme
• Access to BHSF health cash plan
• Cycle to work scheme
• Support and supervision from your line manager
• Learning and Development opportunities

Safeguarding and Compliance

NYAS operates robust safeguarding procedures, and internal candidates will be subject to references in line with our Safeguarding and Child Protection Policy. In accordance with UK immigration law, proof of eligibility to work in the United Kingdom will be required as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high number of applications.

About NYAS

NYAS (National Youth Advocacy Service) is an established rights-based charity ensuring that children, young people, and adults across England and Wales are respected, represented and supported in expressing their views. We work with care-experienced people who are often reliant on statutory services, and our combination of social care and legal services places us in a unique position to ensure their voices are heard.

We are an equal opportunities employer and a Disability Confident Employer, guaranteeing an interview to all disabled applicants who meet the minimum criteria. We welcome applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

School Partnerships Officer

Help transform children's futures while developing tomorrow's leaders.

We're looking for an enthusiastic and relationship-focused School Partnerships Officer to join an award-winning youth and education charity tackling educational inequality.  Every day you'll work alongside schools to help children furthest from opportunity thrive, while leading and developing a team of inspiring young Volunteer Mentors as they complete a life-changing year of service.

If you're passionate about young people, education and creating lasting social impact, we'd love to hear from you.

Position: Schools Partnerships Officer (internal title: School Programme Impact Officer)

School Location:  HA1 2JG - 2 days school based

Training Location: N1 9JP - 1 day per week (with some working from home)

Salary: £30,469 per annum pro rata

Hours: Part-time, 3 days per week with 1 day being a Friday; the other 2 days flexible. Working hours are 8:00-4:30, Monday to

Contract: Permanent

Closing Date: 14th August 2026

Interview Date: From 12th August 2026 onwards

About the Role

This is a rewarding opportunity to play a key role in supporting young people through education by acting as the vital link between partner schools and a team of inspirational volunteer mentors.

Working closely with schools, you will coordinate and oversee the successful delivery of the charity's in-school programme, ensuring volunteers have the guidance, support and resources they need to make a lasting difference to pupils' lives. Alongside programme coordination, you will help develop volunteers throughout their year of service, supporting their professional development while building strong relationships with schools and key stakeholders.

The role is predominantly school-based from Monday to Thursday, with most Fridays spent attending training and development sessions at the Birmingham office or online.

What you'll be doing

● Lead, coach and develop a team of Volunteer Mentors throughout their year of service.

● Build strong partnerships with school leaders and staff.

● Ensure high-quality delivery of City Year's school programme.

● Support volunteers' wellbeing, engagement and professional development.

● Monitor and evaluate programme impact using data and feedback.

● Act as the main relationship manager between City Year UK and your partner school.

● Work collaboratively with colleagues to continually improve the experience for schools, pupils and volunteers.

● Support the delivery of our Leadership Development Programme, helping Volunteer Mentors build the skills, confidence and experience they need for future careers.

About You

We're keen to hear from candidates who are passionate about improving outcomes for children and young people and enjoy building positive relationships with others.

You may come from an education, youth work, volunteering, project coordination or community engagement background, although we're open to a range of experiences as long as you have the right skills and passion.

You'll bring

● Excellent communication and relationship-building skills.

● Confidence working with schools, young people and volunteers.

● Strong organisation and the ability to juggle competing priorities.

● A proactive, positive approach to solving problems.

● The ability to work independently while contributing to a supportive team.

● Good digital skills (Microsoft Office or Google Workspace).

● A genuine commitment to improving opportunities for children and young people.

Experience of working in, or alongside, schools would be beneficial but is not essential.

If you're looking for a role where you can make a genuine difference to the lives of both young people and volunteers, we'd love to hear from you.

About the Organisation

This national youth and education charity empowers diverse young adults to spend a year volunteering in schools, helping children who are furthest from opportunity to thrive. Through mentoring, tutoring and positive role modelling, volunteers support pupils both inside and outside the classroom while developing valuable skills for their own future careers.

Other roles you may have experience of include: School Partnerships Officer, School Coordinator, Programme Coordinator, Education Coordinator, Volunteer Coordinator, Youth Engagement Officer, School Liaison Officer, Programme Officer, Education Officer, Community Engagement Officer, Volunteer Manager, Teaching Assistant, Learning Mentor, Youth Worker, Family Support Worker or Project Coordinator.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Are you passionate about supporting fathers to develop a strong bond with their babies?

Do you want to help dads feel heard, build confidence, and access the right support at a crucial time in family life?

Home-Start Hillingdon is looking for a Dad Matters Co-ordinator to join our collaborative, experienced team. This role will work alongside our existing Co-ordinator to grow and strengthen our Dad Matters programme across the borough.

Dad Matters focuses on the first 1001 days, supporting fathers and male carers to build strong bonds with their baby, alongside support for their mental health and access to services. It’s a role that combines direct work with dads and the practical coordination behind the scenes to keep the service running smoothly.

What you’ll be doing:

Building on the strong foundations of our current Dad Matters programme, you will work collaboratively with our existing Co-ordinator, with a focus on:

• Planning and delivering weekly peer support sessions for dads
• Supporting the development and delivering Dad’s antenatal sessions with local NHS services
• Recruiting, coordinating and supporting volunteers to contribute to the programme
• Helping dads develop their understanding of building strong parent-infant relationships
• Raising awareness of fathers’ mental health and suicide prevention, especially in the perinatal period
• Supporting the development of a Dad Matters volunteer programme

You’ll be working closely with an experienced colleague, sharing delivery while also taking a lead on planning, organisation, communication and the co-ordination of groups and activities.

This role would be ideal for somebody with experience of working with families or parents, and of planning and running activities, with a genuine passion for supporting fathers to build strong, positive relationships with their babies, look after their mental health and feel more confident in their role. You will be able to engage fathers from a wide range of backgrounds, while also bringing strong organisational, communication and coordination skills to support the delivery of the programme.

To Apply:

Please send us your CV with a covering letter giving clear evidence, with examples, of how you meet the points listed in the Person Specification

 Applications without a covering letter addressing the Person Specification will not be considered.

Please note: You will need to be a car owner/driver

Closing Date:  Thursday 10th September 2026 at 9:00am

Interview Date: Week commencing 21st September 2026 (date will be confirmed with candidates)

(References and an Enhanced Disclosure and Barring Service Check will be taken up)

It’s important that our team reflects the diversity of the borough. We particularly welcome applications from fathers and male carers, and from Black, Asian and minoritised ethnic communities, disabled people and other underrepresented groups.

Company limited by guarantee Registered in England and Wales - No. 04612504 Registered Charity No: 1100534

About us:

Princess Alice Hospice is a charity supporting people in life, death and grief. We’re dedicated to working closely with individuals, communities and organisations in the London Boroughs of Kingston and Richmond and large parts of Surrey, to ensure more people receive the support they need.

About the role:

We are looking for an experienced Bereavement Counsellor, with an interest in spirituality, to provide high-quality clinical assessments and individual bereavement support for adults needing to access our Bereavement Service.

This key role will play a significant part in enabling us to deliver our commitment to holistic, person-centered care and develop our Bereavement Service.

About You:

You will be a qualified counsellor, with a strong understanding of the theories of bereavement and significant loss, insight into human development and at least two years’ post-qualification experience.

Skilled in conducting clinical assessments and providing culturally sensitive, empathic, non-judgmental, bereavement counselling for adults (in-person and via electronic media), your calm, professional approach will complement your excellent interpersonal skills.

If you’re a compassionate, empathetic person, who shares our values, and are looking for a new role in a supportive and inclusive environment, we would love to hear from you!

As well as a variety of training options, such as the opportunity to undertake an apprenticeship programme if desired, we offer a range of interesting benefits, which include:

• 27 days’ annual leave plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time) 
• educational and professional development opportunities (we have an on-site Education Team)
• clinical supervision (regular and we ensure its protected time) 
• an annual development day - protected time for you and your learning 
• subsidised meals at our on-site restaurant  
• Employee Assistance Programme 
• access to the Blue Light Card discount scheme 
• Access to a Group Personal Pension Plan (provided by Scottish Widows) plus we also offer an Auto-enrolment pension with NEST. If you have been a member of the NHS Pension Scheme, you may be able to continue your contributions to that scheme during your time at Princess Alice Hospice.
• wellbeing care - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work. 

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunity and warmly welcome applications from individuals of all backgrounds, cultures, and lived experiences. We value the unique perspectives each person brings and strive to create a workplace where everyone feels respected and supported. We are an organisation where you can be you.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. 

Please visit the Join our Team section on our website for tips and guidance on how to complete your application form, and what to expect when interviewing with us. 

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

We’re hiring an Engagement Lead for Sheffield Cycling 4 All! You will be part of a team of staff delivering the existing SC4A programme of activity, as well as helping to continue developing our popular cycling activities and other elements of the programme. Whilst there is therefore a lot of cross-over working, this post will lead on the following areas; 

• Outreach and Engagement
• Marketing and Communications, including management of the SC4A website and social media 
• Working with the SC4A Steering Group, alongside the SC4A Project Manager 
• Supporting our cyclists to lead on advocacy and campaigning work in the region 
• Supporting the SC4A Cycle Loan Scheme

The job is incredibly varied, so you will need to be a good all-rounder and a creative thinker to address all the things that come your way. But don’t worry, you are part of a wider team and a host of volunteers who directly support the project, and you are also part of a larger organisation, Disability Sheffield. 

About Disability Sheffield

Disability Sheffield Centre for Independent Living is a ‘not for profit’ pan-impairment organisation driven by people who self-define as disabled people, whether they have a physical disability, a sensory impairment, a mental health condition or learning difficulties.

We support disabled adults to make their voice heard, whether through individual advocacy and information services or through a range of projects seeking to ensure disabled people are at the heart of all decision making across Sheffield.

About Sheffield Cycling 4 All

SC4A (Sheffield Cycling 4 All) is a Disability Sheffield project. We provide opportunities for Disabled People and people with long-term health conditions to cycle, and enjoy all the benefits that follow. For over 16 years we have been running regular cycling sessions in Hillsborough Park and at events across South Yorkshire. We now also run an e-cycle loan scheme, off-road sessions at Parkwood Springs, and campaign across the region to secure better infrastructure, support and recognition for the disabled cycling community.

Job Details

Job title: SC4A Engagement Lead

Office Location: The Circle, 33 Rockingham Lane, Sheffield, S1 4FW

Salary: FTE £29,286.25 (4 days/week, 0.8) £23,429.08 Pro-Rata

Pension: 6% employer contribution, 2% employee contribution (minimum)

Hours: 28 hours per week (21 hours will be considered)

Contract Type: Permanent

Reports to: SC4A Project Manager

Line management: Cycle Loan Coordinator

As a Support Worker at Ace of Clubs drop-in day centre supporting people who are homeless and facing adversity, you will play a key role in supporting individuals who may be navigating chaotic lifestyles, trauma, and multiple disadvantages. You will provide practical and emotional support, help people access essential services, and work to empower them to move towards independence.

Your role will involve working directly with service users, managing case records, liaising with partner agencies, and contributing to the smooth running of our busy centre. Ultimately, you will support people to overcome barriers, develop essential skills, and build confidence in navigating life challenges and providing advocacy where needed.  In particular, you will be on duty as Support Worker during our busy, daily lunchtime service - responding to the needs of a variety of guests – on a busy day we can reach 150 – 200 guests visiting our service.

In addition, Ace of Clubs works with a wide range of volunteers and partners on a daily basis including food partners, health partners, corporate, individual and client volunteers.  Your role will also be required to support the team in the smooth functioning of these areas, for example liaising with partners on site, showing around volunteers or feeding back any issues during lunch service.

You will also support with the operations and building’s co-ordination, including carrying out weekly health and safety checks as required, i.e. fire alarm checks, legionella checks etc., meeting onsite contractors, counting and logging cash takings, responding and filtering the central email account and making food and supplies orders. You will be provided with comprehensive training in these areas.

Application Instructions

• For your application you need to submit:
- A covering letter (no longer than 1.5 sides of A4) which clearly states how your experience demonstrates your Skills, Competencies and Personal Attributes specified in the Personal Specification. If you do not have direct experience in the charity sector, please consider the skills and experience you have gained in other work, volunteer, studying or extra-curricular activities.
- A CV (no more than 2 pages) that includes Contact Details, Education, Employment, Volunteering/Extra-Curricular (as relevant), 2 x Reference contacts (Employment and Character Reference required).

Role Purpose

The Freedom Project Co-ordinator plays a key role in supporting individuals experiencing homelessness, poverty, and social exclusion to move towards greater independence, stability, and personal progression.

Working directly with Freedom trainees, volunteers, and Mustard Tree clients, you will provide person-centred support through one-to-one casework, group activities, crisis intervention, and progression planning. You will help individuals identify and achieve their goals, overcome barriers, and access opportunities in employment, training, education, housing, and wider support services.

This role is central to delivering a welcoming, trauma-informed, and strengths-based service that reflects Mustard Tree’s values. Through building positive relationships, maintaining professional standards, and working collaboratively with colleagues and external partners, you will contribute to meaningful and sustainable outcomes for the people we support.

Key Competencies

World Class Welcome and Customer Service

· Deliver a warm, compassionate, and non-judgemental welcome to all visitors, service users, volunteers, and Freedom trainees.

· Provide advice, guidance, and emergency support to individuals accessing Mustard Tree services, including those sleeping rough or at risk of homelessness.

· Manage referral appointments sensitively and professionally, ensuring people are treated with dignity throughout the process.

· Provide a minimum of one day per week supporting reception-based and drop-in activity for people presenting with immediate needs.

· Maintain high standards of communication across face-to-face, telephone, and digital contact.

· Manage conflict calmly and professionally, helping individuals feel safe, respected, and listened to.

Proactive in Living and Sharing our Culture, Values and Behaviours

· Build positive, trusting relationships with Freedom trainees and support them to identify and work towards goals.

· Promote independence, resilience, and self-confidence through person-centred support planning.

· Support the delivery and development of Freedom Project Open Days and inductions, ensuring trainees feel welcomed and informed.

· Act as a positive ambassador for Mustard Tree, modelling the organisation’s values and behaviours at all times.

· Encourage participation, engagement, and progression throughout the Freedom programme.

Courage in Problem Solving and Embracing Change to Meet Needs

· Coordinate referrals and liaise with internal teams and external agencies to create clear pathways into the Freedom Project.

· Establish opportunities and routes into employment, education, training, volunteering, and other progression activities.

· Support trainees to overcome barriers by identifying practical solutions and accessing appropriate services.

· Adapt support plans and interventions based on changing circumstances and individual needs.

· Use initiative to identify areas for service improvement and contribute ideas to enhance outcomes.

Confident in Safeguarding and Incident Management

· Conduct risk assessments and maintain accurate client records and documentation.

· Identify, record, and escalate safeguarding concerns in line with Mustard Tree policies and procedures.

· Contribute to risk management through effective use of incident reporting systems and safeguarding processes.

· Maintain confidentiality and professional boundaries in all interactions.

· Support individuals experiencing crisis or distress in a safe, calm, and professional manner.

Skilled in Analysing Impact and Reporting

· Manage an active caseload, scheduling and delivering up to 20 one-to-one support sessions each week.

· Deliver a mixture of face-to-face and telephone support sessions based on client need. Change to ‘catch-up via phone call when people don’t attend’

· Complete outcome measures, support plans, case notes, and reports accurately and within agreed timescales.

· Produce case studies and impact evidence to demonstrate progression and programme outcomes.

· Monitor client journeys, progression plans, and successful move-on outcomes.

· Carry out administrative duties associated with the role and maintain accurate records on internal systems.

Positive Management of Stakeholders, Partners and Supporters

· Develop and maintain effective relationships with employers, Job Centres, training providers, housing services, charities, and statutory agencies.

· Coordinate training and educational opportunities for Freedom trainees across Mustard Tree services.

· Signpost and refer individuals to relevant specialist services, ensuring clear pathways of support.

· Act as a point of contact for colleagues seeking advice regarding Freedom trainees and help resolve issues where appropriate.

· Work collaboratively with internal teams to ensure coordinated and effective support delivery.

Developing Accountability and Inspiring our Teams

· Support Freedom trainees to develop skills, confidence, and positive behaviours that enable progression.

· Contribute to a culture of learning, accountability, and continuous improvement.

· Participate in supervision, training, and professional development opportunities.

· Engage with evidence-informed approaches, including Motivational Interviewing, reflective practice, and peer support.

· Share knowledge, learning, and best practice with colleagues and volunteers.

· Work collaboratively with team members to achieve service objectives and positive client outcomes.

General Work Duties

· Work within health and safety guidelines and Mustard Tree policies and procedures.

· Support other staff and departments and provide practical relief cover across workstreams where required.

· Take responsibility for professional development, attending training courses and learning opportunities as required.

· Lead by example, embodying Mustard Tree values and representing the charity professionally at all times.

· Contribute towards being an environmentally responsible organisation through recycling and supporting paper-lite working practices.

· Attend training, undertake research, and maintain awareness of relevant legislation and local services including housing, benefits, mental health, domestic abuse, and budgeting support.

· Undertake any other duties relevant to the role as reasonably required by the organisation.

Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire. 

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

Islington Mind is recruiting a Team Leader for our Mental Health Recovery Pathway service, a trauma-informed mental health provision based across three sites in Islington and responding to the mental health needs of residents through a range of therapeutic interventions and community engagement.

You will be responsible for the running of the Isledon Road day centre, leading and supervising a team of staff and volunteers and managing the mental health open-access drop-in provisions, including:

• risk, health and safety and safeguarding management;
• overseeing the running of a programme of therapeutic activities;
• engaging and collaborating with partner service providers in the borough.