Advice information jobs

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

•To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.
•Proactively engage with bereaved families through social media and other online platforms.
•Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.
•Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.
•Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.
•Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.
•Attend face to face events for bereaved families including family days and memorial events when needed.
•Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media
•Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services.
•Work with the Engagement Team to promote live sessions.
•Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families
•Assist with the recruitment and facilitation of Bereaved Families’ Panel.
•Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.
•Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements
•Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.
•Collate statistics, as required on areas of work within the support services team.
•Assist with the services’ evaluation and impact processes.
•Provide other administrative support to the team as required.

Other:
•Attend and participate with External Supervision sessions.

Your role

You will provide an advice, information and support services to families using hospital services at the Great Northern Children’s Hospital.

What we’re looking for

• Experience of working with and supporting families who have disabled children.
• Good organisational and administrative skills.
• Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. benefits, social care, and education.
• Knowledge and experience of welfare benefits, especially DLA/PIP and other benefits targeted at families with disabled children.
• Good communication, listening skills, time management and networking skills.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

The role 

Support Through Court is establishing a legal advice clinic for money claim matters under £10,000, for a one-year pilot. Advice will be given to clients across the national service network who have been internally triaged to the clinic.

The role involves day-to day management of the clinic and supervising law students as they facilitate client appointments, conduct research and draft letters of advice. Clients will predominantly be supported remotely with occasional in-person appointments and advice “drop-ins” in the local area. You will train and supervise students to help them gain practical legal skills in a clinic setting, having final sign-off of completed letters of advice/oral advice to ensure clients receive an excellent service.

You will embed the legal advice offering of the clinic into the organisation, increasing and developing referrals from our national service network and supporting staff understanding of referral ability. 

Who we are looking for 

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for access to justice, then we’re keen to hear from you.

You will be a qualified solicitor with at least 3 years PQE (ideally 5+) with an active practicing certificate. You will have experience managing students and/or volunteers and a commitment to supporting Litigants in Person. 

We are open to applicants wishing to take the role either on a full-time basis, or on a part-time basis as a job share. Please make it clear in your application whether you are applying for a full-time or part-time role. 

Interviews will take place on Wednesday 8th July. 

Hackney CVS is looking for a Development Manager to lead our Organisational Development work and strengthen support for the voluntary and community sector (VCS) across Hackney and the City of London.

This is a key role, overseeing a small team and shaping a high-quality, responsive offer of training, advice and capacity building for local organisations. You will work closely with VCS groups of all sizes, building trusted relationships and ensuring our support reflects the realities they face.

You will also connect insight from the sector with funders, partners and stakeholders, helping to improve access to resources and opportunities. Working across Hackney CVS, you will collaborate with colleagues to ensure our work is joined up, impactful and aligned with organisational priorities.

We are looking for someone with strong experience in organisational development within the VCS, with the ability to lead, build relationships and think strategically. A commitment to equity, diversity and inclusion is essential, particularly in supporting organisations led by and working with underrepresented communities.

If you’re interested in this exciting opportunity to shape how infrastructure support is delivered locally, we’d love to hear from you.

The role is offered for 3 days a week, on a 12 month fixed term basis, with the potential for extension subject to funding.

We are seeking an experienced mental health professional to join our exciting new project, working with those engaging in gambling harms behaviours and affected others. The role will include various workstreams to the service, including: crisis de-escalation, casework, psychoeducation workshops and facilitating a space for peer-led activities.

Your role as a support worker will be to de-escalate those in a state of crisis which is exacerbated or influenced by gambling related behaviours. You will be expected to manage crises within a drop-in model. You will be expected to hold your own caseload of clients, providing 1:1 bespoke advice surrounding gambling and mental health support. In addition, you will aid in facilitating peer-led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. You will be joining a small team and be expected to work in partnership with your peer support workers and service lead. We are seeking autonomous, creative individuals with experiences of working with behaviours around addiction.
 

Key Responsibilities

• De-escalate immediate mental health crises
• Co-produce and facilitate various psychoeducation workshops
• Hold your own caseload of clients; providing advice and support on various matters eg financial management, debt, housing and other social issues pertaining to gambling behaviours
• Work autonomously and proactively
• Co-produce and hold a safe environment for peer-led activities
• Engage in extensive outreach across the borough of Hounslow
• Work within an integrative model with existing clinical pathways: collaborative working with NHS and Public Health colleagues
• Ensure all documentation is complete, accurate, and compliant with relevant legislation and guidance
• Finalise case reports, including clear outcomes of preventative measures in place
• Work collaboratively with internal teams and stakeholders to gather outstanding information
• Management of own safeguarding disclosures and incidents, in line with West London Mind Safeguarding Policy.

​Person Specification

• Minimum of 1 year working in mental health services
• Minimum of 1 year working with those impacted by addiction
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Ability to work independently and deliver within the tight deadlines
• Creative and flexible approach to working with individuals
• Ability to manage sensitive information under GDPR with professionalism and confidentiality.
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations if they occur.
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Empathy and non-judgemental approach
• Good verbal and written communication skills
• Good IT skills including Word, Outlook, Salesforce, Excel and PowerPoint.

Desirable

• Full UK driving licence and car owner

Job Title: Engagement and Employability Assistant

Location: Various locations across Kent (Hybrid/Field-based)

Salary: £25,878 - £26,262 per annum (depending on experience)

Hours: Full-time (37 hours per week)

Contract: Permanent

Report to: Area Manager – Engagement Programmes

 

 

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance and improve

· Collaborative – We engage, support and share with others

The Team

The Targeted Support Team deliver a wide variety of programmes to empower young people and adults to improve their confidence and skills and progress into training and employment. Leading group sessions and individualised mentoring, the team deliver with passion and expertise to individuals from a range of backgrounds, offering person-centred guidance and support.

The Role

CXK is looking for an Engagement & Employability Assistant to support our programmes across Kent. As an Engagement & Employability Assistant, you'll use your creativity and mentoring skills to aid tailored support to individuals in various community settings, preparing them for the workforce or further education. Whether through one-on-one sessions or group activities, you'll foster personal, social, and employability skills, helping to equip beneficiaries with the tools they need to move into education, training, an apprenticeship, or sustained employment.

The main responsibilities of the role are to:

· Support the delivery of engaging unaccredited/accredited training sessions and workshops, incorporating both face-to-face and online formats to suit diverse learning styles.

· Employ a person-centred approach, adapting strategies to suit individual or group dynamics.

· Deliver personalised mentoring, advice, and guidance to unemployed young people and adults, nurturing their growth and employability.

· Identify the additional support needs of young people and adults and work with appropriate providers to ensure this is available to them.

· Support work placements and other community opportunities and be confident working in detached and outreach settings.

· Advocate for young people and adults, working to support them and their families to address barriers to progression with sensitivity and confidentiality.

 

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

 

Minimum Criteria

· To be successful in this role, you will have a passion to support young people and adults

· You will need to be a great team player with the ability to adapt and be flexible to changing work environments.

· You will have a full UK drivers’ licence and use of own vehicle to travel across Kent and support delivery across the county.

· You will also need to be fully committed to taking on all necessary training for the role

 

Core Competencies

· An understanding of the factors that affect young people and adults' lives, and how to help them to overcome barriers

· Experience in carrying out administrative duties and meeting deadlines.

· Some knowledge of local agencies and organisations that could support CXK services

· Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint

Employee Experience

A career with CXK is rewarding work, enabling you to fulfil your potential. This fulfilling and exciting role provides the opportunity to develop and grow meaningful relationships with a range of services and employers whilst supporting individuals in their journey.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives and more

 

Recruitment Timeline

Vacancy closing date: 22nd June 2026

Application review date: 22nd June 2026

Interview dates: 30th June 2026

 

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at recruitment @ cxk . org 

 

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

South London

Our Vacancy

Advice & Wellbeing Specialist - Make a real difference every day

We’re looking for an Advice & Wellbeing Specialist to provide high-quality, holistic support to residents, helping them sustain tenancies and improve their wellbeing.  You will need to feel confident and comfortable visiting residents in their homes, with one day per week based in an office.

Your typical day could start by working with residents in their homes and neighbourhoods to understand their immediate needs. Later, you might deliver advice and wellbeing support in a community wellbeing hub before engaging with external stakeholders to build a strong network of support for our residents.

As an Advice & Wellbeing Specialist, you’ll deliver proactive and trauma-informed support tailored to residents’ needs. You’ll work closely with them to understand wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community. You’ll empower residents through positive engagement, helping them develop skills and resilience to lead independent and fulfilled lives.

Your key responsibilities

You’ll deliver personalised, trauma-informed advice and wellbeing support in the community, taking a holistic approach to tenancy, health, and social needs. You’ll manage safeguarding cases with care, build strong relationships with internal teams like Neighbourhood Managers, Financial Inclusion, and Repairs, and collaborate with external partners such as local authorities, mental health services, and advice agencies. Alongside this, you’ll support wellbeing hubs and community events, keep accurate records, manage cases effectively, and use CRM systems to track and report outcomes.

About you

• Experience delivering a range of advice and wellbeing advocacy in outreach, face-to-face settings.
• Extensive experience managing a large and varied caseload.
• Highly organised, able to prioritise effectively.
• Self-motivated, resilient, with a successful track record of engaging and supporting people in vulnerable and complex circumstances.
• Backgrounds may include: social services, family support, drug & alcohol services, Citizens Advice, homelessness charities.
• Awareness of the client group and ability to work empathetically.
• Confident using IT systems and collaborating with partners.
• Excellent written and verbal communication skills.
• Ability to travel across London (licence helpful but not essential).
• Qualifications in advice, wellbeing, or related fields (e.g., counselling, coaching, welfare rights).
• Committed to our values: Be kind, Do the right thing, Keep our promises, Get things done, Do the right thing, Celebrate Diversity. 

Why join us?

You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Closing Date: 19 June 2026

Interviews/assessment will be held in person on the 1 July at our offices in Waterloo.  

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This role will require an Enhanced DBS check.
• Travel will mainly be across South London using public or own transport.

If you’re a proactive, values-led professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we’d love to hear from you. You’ll need experience delivering advice and wellbeing support in outreach settings, managing complex caseloads, and working confidently with partners.

Strong communication skills, resilience, and the ability to support vulnerable people are essential, along with a commitment to our values.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Advice & Wellbeing Specialist role.

About us:

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information, advice, and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.

If you’re passionate about making a difference and thrive in a role where no two days are the same, we’d love to hear from you.

_____________________________________________________________________________

About the role:

As a Research Officer, you’ll play an important role in strengthening how we use data and evidence across the organisation. Working within our Insights team, you’ll support the generation, analysis, and application of research to inform decision-making, improve programmes, and enhance our impact.

Your responsibilities will include:

• Conducting evidence reviews and producing clear, accessible briefings.
• Supporting analysis of survey data and contributing to high-quality research reports.
• Assisting with the design and delivery of primary research, including surveys and evaluations.
• Helping colleagues across the organisation to understand and apply data and evidence in their work.
• Reviewing website content to ensure it is accurate, well-sourced, and accessible.
• Supporting the development of presentations and materials for internal and external audiences.

This is a great opportunity for someone who enjoys working with both data and people, and who wants to see research translated into meaningful real-world outcomes.

_____________________________________________________________________

About you:

We welcome applications from people of all backgrounds and experiences. You’ll bring:

• A MSc level degree (or equivalent experience) in a relevant area, with knowledge of research methods and basic statistical techniques.
• Experience working with qualitative and quantitative data in Excel and in programs such as SPSS, or R.
• Strong analytical and critical thinking skills, with the ability to synthesise complex information.
• Excellent written communication skills, with the ability to present findings to a range of audiences.
• A collaborative and proactive approach, alongside strong organisational skills.

An interest in behaviour change, impact measurement, or emerging tools such as AI is welcomed but not essential. If you meet most of the criteria and are excited about the role, we encourage you to apply.

_____________________________________________________________________________

Why join us?

At Drinkaware, we value our people and offer a supportive, inclusive environment where everyone can thrive. You’ll enjoy:

• Hybrid Working (two days a week in the office)
• 30 days annual leave (plus Bank Holidays)
• Bupa health cover
• Matched company pension scheme
• Life assurance cover
• Wellbeing and learning grants
• Perks and discounts platform

…and more.

_____________________________________________________________________________

Ready to make an impact?

Apply today and help us work together to reduce alcohol harm across the UK.

For full information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

All candidates must be eligible to work in the UK and provide proof of your right to work in the UK.

• Closing date: midday, Wednesday 24 June 2026

We encourage early applications, as this role may close ahead of the advertised deadline if we receive a high volume of applications, to ensure each application can be considered fairly.

Expected Interview dates:

• In person at our Moorgate offices – 10/13 July 2026
• Interviews will include a task where you’ll be asked to present findings from primary research you have conducted

Apply for this post by clicking on the 'Apply' link.  You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section in the Job Description and what you would bring to Drinkaware.

Applications are reviewed by our team, and we value authentic, personal responses. While Ai tools can be helpful, we encourage you to ensure your application reflects your own voice and experience

We are committed to equality, diversity, and inclusion and welcome applications from all communities. If you need adjustments during the recruitment process, please let us know.

No agency support is required

We are seeking an experienced mental health manager to join our exciting new project, working with those engaging in gambling harms behaviours and affected others. The role will include overseeing various workstreams to the service, including: crisis de-escalation, casework, psychoeducation workshops and facilitating a space for peer-led activities. You will have a small team of support workers and volunteers to manage.

Your role as a team manager will be to directly support a team of support workers and volunteers in all areas of the service. You will aid in de-escalating those in a state of crisis which is exacerbated or influenced by gambling related behaviours. You will be expected to manage crises and your team, within a drop-in model. You will be expected to hold your own caseload of clients, providing 1:1 bespoke advice surrounding gambling and mental health support. In addition, you will aid in overseeing peer-led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. We are seeking autonomous, creative individuals with experiences of working with behaviours around addiction and direct management responsibilities.
 

Key Responsibilities

• Lead and empower a team of varied personalities and skills
• Work closely with senior managers, stakeholders including commissioners
• De-escalate immediate mental health crises
• Co-produce and facilitate various psychoeducation workshops
• Hold your own caseload of clients; providing advice and support on various matters eg financial management, debt, housing and other social issues pertaining to gambling behaviours
• Work autonomously and proactively
• Co-produce and hold a safe environment for peer-led activities
• Engage in extensive outreach across the borough of Hounslow
• Work within an integrative model with existing clinical pathways: collaborative working with NHS and Public Health colleagues
• Ensure all documentation is complete, accurate, and compliant with relevant legislation and guidance
• Finalise case reports, including clear outcomes of preventative measures in place
• Work collaboratively with internal teams and stakeholders to gather outstanding information
• Management of own safeguarding disclosures and incidents, in line with West London Mind Safeguarding Policy.

Person Specification

• Minimum of 1 year working in mental health services
• Minimum of 1 year working with those impacted by addiction
• Minimum of 1 year of line management
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Ability to work independently and deliver within the tight deadlines
• Creative and flexible approach to working with individuals
• Ability to manage sensitive information under GDPR with professionalism and confidentiality.
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations if they occur.
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Empathy and non-judgemental approach
• Good verbal and written communication skills
• Good IT skills including Word, Outlook, Salesforce, Excel and PowerPoint.

Desirable

• Full UK driving licence and car owner

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.

What is a Customer Service Advisor at SNG?

Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.

We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role

The Role:

This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers.

You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.

After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7.

Shifts: Monday to Thursday 10pm till 7.15am - 37 hours per week

What we look for:

• People with great customer service skills who can listen well.
• Our calls can be complex and difficult so you need to be resilient.
• Good computer skills. You will use many systems while talking to our customers.
• The skill to turn problems into solutions.
• Empathy and a desire to help people.
• The ability to connect and talk with colleagues across the business.
• Many customers call about repairs, so knowing what can go wrong in a home is helpful.
• We need people who stay calm and confident when helping with emergency calls.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing. 

As an Adviser (Scottish Housing, Social Care and Welfare Benefits) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.

You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland (ideally both) as they relate to older people, and experience working within a high-volume advice setting and advice supervision framework. We plan to expand our advice offer in Scotland to cover Social Care, so knowledge in this area would also be beneficial. You should be able to travel within Scotland, including to Glasgow and Edinburgh.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This role could be worked full-time, 35 hours per week, which you can choose to work over five days or a 9-day fortnight, or part-time on a minimum of 21 hours per week. We are open to the role being either homebased (with occasional travel to London) or hybrid working in London (minimum 4 days per month in the office).

Salary Information:

The salaries below are full-time (35 hours per week) and will be pro-rated if part-time.

London based: £34,493 per year 

Homebased: £31,054 per year 

Location: Homebased or hybrid working in London (minimum 4 days per month in the office). Travel within Scotland, including Glasgow and Edinburg

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS or Level 1 Disclosure check will be carried out for the successful candidate. 

Closing Date: Monday 15 June, 11:59pm

First Interview Dates: Wednesday 24 and Thursday 25 June, online via Microsoft Teams

Second Interview Dates: Wednesday 1 and Thursday 2 July, online via Microsoft Teams

Reception Administrator

St Pauls Advice Centre is recruiting a Reception Administrator to provide a professional, welcoming front-of-house service for clients, partners, and visitors.

This is a key operational role. You will be the first point of contact and play a central part in making sure people can access the right help, at the right time, in the right way.

About St Pauls Advice Centre

We work to reduce poverty and inequality by providing free, independent advice on social welfare law.
Our services include debt, benefits, housing, immigration, and related issues.
Demand is high and growing, particularly in communities facing multiple disadvantages.

 The role

You will:

• Welcome clients and visitors in person and by phone.
• Triage enquiries and identify what support is needed.
• Provide clear information and manage expectations about waiting times and processes.
• Handle incoming calls, messages, and post.
• Carry out general administrative tasks to support the wider team.

This role requires calm judgement, good communication, and the ability to manage competing demands in a busy environment.

 What we are looking for

You will have:

• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• The ability to work well both independently and as part of a team.
• A commitment to equality, diversity, and inclusion.
• Fluent spoken and written English.

Desirable:

• A community language such as Somali, Hindi, or Urdu.
• Experience in a reception, customer service, or advice setting.

Pay and conditions

• Salary: £11,680.29 actual salary
  (£27,254 full-time equivalent, NJC point 9)
• Hours: 15 hours per week
  Working days: Monday, Wednesday, and Friday
• Annual leave: 30 days full-time equivalent, pro rata
  Plus 3 additional days between Christmas and New Year
• Pension: 5% employer contribution
• Employer: Living Wage Employer

Working for us:
St Pauls Advice Centre can now be found above the Junction 3 Library in Easton. The building is fully accessible, offers secure bike storage, good transport links and free on street parking.

We are proud to have a diverse workforce and encourage applications from people of all ethnicities, disabilities, faiths, genders, sexual orientations, ages, and lived experiences. We recognise that people may have different access needs, caring responsibilities, cultural commitments, or religious practices that affect their working patterns. We are open to discussing flexible and accessible ways of working wherever possible.

Closing date: Monday 22 June 2026 at 10:00 am
Interviews: Wednesday 1st July 2026

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.

What is a Customer Service Advisor at SNG?

Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.

We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role

The Role:

This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers.

You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.

After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7.

Shifts: Monday to Thursday 10pm till 7.15am - 37 hours per week

What we look for:

• People with great customer service skills who can listen well.
• Our calls can be complex and difficult so you need to be resilient.
• Good computer skills. You will use many systems while talking to our customers.
• The skill to turn problems into solutions.
• Empathy and a desire to help people.
• The ability to connect and talk with colleagues across the business.
• Many customers call about repairs, so knowing what can go wrong in a home is helpful.
• We need people who stay calm and confident when helping with emergency calls.

About The Role
Would you like to play a key part in influencing national decisionmakers across Wales, England and Northern Ireland to drive major, positive change in the dementia policy space? Then this could be the role for you. 
Sitting within Alzheimer’s Society’s National Influencing team, as our new National Influencing Officer you would be instrumental in delivering innovative, engaging, collaborative, and evidence-based influencing work. You’d be ensuring that political and health system stakeholders are acting on the biggest issues affecting people living with dementia, working closely with other teams to drive work that is integrated locally and nationally. 
While this role is predominantly focused on delivering national influencing activity in Wales, you’ll also be part of a fluid and flexible team that operates across boundaries and supports with our political work in England and Northern Ireland. 
This is an exciting time for dementia policy in England, Wales and Northern Ireland. We have the chance to ensure that governments are prioritising dementia and the needs of all those affected by the condition. Our National Influencing Officer will be at the forefront of taking on this vitally important challenge. 
About the role 
Every day, people affected by dementia tell us what matters most to them. We listen, learn, and use what they share, alongside evidence and research, to influence real change. 
What would it take to make sure those voices are truly heard by the people making decisions? 
As our National Influencing Officer, you will help make sure those voices are heard by the people making decisions. Working across Wales and as part of a three nations team, you will build relationships with politicians, decision makers and health leaders to help improve support and services for people affected by dementia.  
In this role, you will: 

- Lead or support political engagement across Wales and potentially other UK nations, using your knowledge of parliamentary structures and influencing routes to drive change. 
- Provide oversight and coordination of political monitoring and stakeholder engagement activity. 
- Plan and deliver impactful public affairs (or similar) events, including parliamentary receptions, breakfast meetings, roundtables, and party conference activity. 
- Translate evidence-based policy positions into compelling and effective influencing strategies that achieve real-world impact. 
- Build delivery plans focused on meaningful outcomes and measure their success through evaluation and learning. 
- Produce high-quality, accessible content to inform and engage stakeholders, using strong presentational and communication skills. 

About you 
You care about improving the lives of people affected by dementia. You are curious, proactive and enjoy working with others to make things happen. 
What motivates you to turn complex issues into clear action that leads to change? 
You may already have experience in public affairs, policy, advocacy or a related field. Or your experience may come from a different route, such as community work, lived experience, or another role where you have influenced change. 
You will bring: 

- Excellent knowledge of the political and health system and how to influence national decisionmakers. 
- A strong understanding of the external political environment and a proven track record in political or similar stakeholder management at a national level. 
- Experience engaging proactively with national politicians and decisionmakers, acting as the first point of contact for their teams. 
- Confidence and credibility in working with both internal and external stakeholders, with the ability to influence across geographical and organisational boundaries. 
- A proven ability to operate and thrive in fast-paced, multi-dimensional environments, and to adapt well to change and ambiguity. 
- Strong analytical, written, and verbal communication skills, including the ability to translate complex data into accessible, impactful content and recommendations. 
- Experience working across multiple UK nations in complex influencing environments. 
- A commitment to involving people with lived experience – such as those with dementia or long-term health conditions – in your work. 

We welcome people from all backgrounds and experiences. You do not need to meet every requirement to apply. If this role excites you and you want to make a difference, we would love to hear from you. 
Welsh language is not essential for this role, but we welcome applications from Welsh language speakers. 
Interviews are provisionally scheduled to take place on the 10th July via MS Teams.

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.