Senior Advice Worker

Suffolk Refugee Support (SRS) aims to ensure that asylum seekers and refugees in Suffolk can live safe, integrated and fulfilling lives.

The organisation provides advice, practical support and advocacy, working with statutory services, health providers, voluntary organisations and community groups. There are growing numbers of asylum seekers being housed by the Home Office in towns and villages across Suffolk – this role is critical to ensuring that SRS meets their often-complex needs in a practical and efficient manner. This post sits at Officer level and requires an excellent level of knowledge and advice skills.

The Senior Advice Worker will combine direct client support and complex casework with responsibility for coordinating, monitoring and supporting the work of the Advice Team. Working closely with the Advice Service Manager, the post holder will help ensure that clients receive appropriate and timely support, staff are supported effectively, and service records, procedures and outcomes are maintained to a high standard.

The post holder will act as the Advice Service Manager's deputy when required, helping to maintain the effective day-to-day running of the service while balancing client-facing duties with team coordination and administration.

We are proud to be a member of the Experts by Experience Employment Network. The initiative supports inclusive recruitment of people with lived experience of the UK asylum or immigration system.