Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract: Full time, Permanent
Hours: 35 per week
Location: London, Finsbury Park
Starting salary: £39,590 - £45,925 per annum
Closing date: 23/06/2026
Expected date of interviews: Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We encourage interested candidates to apply as early as possible, as the vacancy may be filled before the application deadline.
Job ref:
We have an exciting opportunity for an ICT Support Officer to join us at Freedom from Torture. You will be responsible for maintaining the ICT systems and supporting the users of these systems. In addition, you will provide first/ second line support across the FfT centres and be the first point of contact in the ICT Team for internal enquiries/issues.
About the role
As an ICT Support Officer, you will be responsible for providing a high-quality IT service and pro-actively supporting all Freedom from Torture staff, volunteers, and contractors. You will ensure a seamless and stable staff and clients experience across all our locations, liaising with third party providers for continuity of service and support the ICT Team in the delivery of projects.
The ideal candidate will have experience of User onboarding /off boarding and system access for staff, as well as of Office 365 security set-up and cloud management. You will also be able to work independently and as part of a team, as well as having strong communication skills; in order to liaise with people internally and externally.
About you
Experience in Providing 1st and 2nd line ICT support over a number of channels including face to face, phone, email, text, chat, and video.
Excellent verbal and written communication skills.
Strong organisational skills and shows enthusiasm to all duties.
Ability to manage issues and questions via the help desk system , updating clients in a timely manner and following tickets through to resolution.
Experience in troubleshooting hardware including Office 365 Apps, desktops, laptops, IP Phones, and network equipment.
High level of personal organisation with the ability to plan and prioritise own work.
What you'll get in return
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).
Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.
Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £35,191 - 40, 822 per annum.
To view the Job Description and Person Specification, please kindly see the attached file. IT
Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.
Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We reserve the right to close the vacancy early if we receive a high volume of applications.
No agencies please.
Thank you!
Job Title: Communications & Engagement Officer
Reports to: Senior Communications Manager
Location:Contracted to Breaking Barriers’ office in London, with some expectation of travel
Terms:22.5 hours per week over 3 or 4 days – open to flexible working arrangements
Contract:Permanent
Salary:£30,500 - £33,500 (inclusive of London weighting), pro-rata
Purpose of the Role
The Communications & Engagement Officer is a key role within Breaking Barriers’ Income and Engagement Directorate. It helps refugees find meaningful employment through communications and fundraising activities that maintain and grow relationships with partners, funders, supporters and relevant influential organisations and individuals.
The post holder reports to the Senior Communications Manager, and works closely with the Head of Public Engagement, Senior Digital Marketing Manager and Fundraising & Partnerships Officer. They also lead or participate in activities involving colleagues across Breaking Barriers’ teams and our refugee clients.
This role contributes to the implementation of our communications, engagement and fundraising strategies, and is closely involved in team planning – including input into operational plans and communications campaigns to steward and inspire key audiences.
The Communications & Engagement Officer is responsible for the planning and creation of day-to-day communications across our owned channels, with a particular focus on social media. They are also responsible for managing social media interactions and outreach, and for creating selected content for Breaking Barriers’ website.
The post holder helps the Senior Communications Manager to ensure that organisational content complies with brand guidelines. And they play a key role in data management – maintaining our multi-media asset bank and the storytelling data within our Salesforce CRM.
This role will suit a team player who is able to build strong relationships across Breaking Barriers to support content creation, ethical storytelling and impact. The post-holder should be comfortable in a fast-paced environment, solution-focused and creative, whilst having a good eye for detail. And, of course, they should have a passion for stewarding, inspiring and mobilising audiences through high-quality, engaging communications.
Key Responsibilities
1. Communications planning and delivery (60%)
· Work with the Senior Communications Manager to manage the communications calendar.
· Collaborate with colleagues across Breaking Barriers, especially the Income & Engagement and Services teams, to source content that reaches, engages, stewards our key audiences – including partners, funders and individual supporters.
· Plan, create and schedule written and multi-media (graphics, videos, photos) content on social media platforms.
· Plan and create or coordinate longer-form content, including case studies, articles and blogs.
· Contribute to the delivery of integrated communications campaigns that support income generation, brand awareness and positioning amongst key audiences.
· Support the continual improvement of our communications by monitoring and evaluating their own work and implementing recommendations.
· Support the development of communications, engagement and fundraising strategies and input into team planning.
2. Community and supporter engagement (30%)
· Manage and engage with our organic social media communities.
· Pro-actively engage with relevant organisations and individuals via social media, in line with agreed strategies.
· Help develop and manage our growing community of storytellers with lived experience of life as a refugee.
3. Other responsibilities (10%)
· Update storytelling data in the Salesforce CRM, and undertake other administrative tasks.
· Take responsibility for maintaining Breaking Barriers’ asset bank of photographs, videos and graphics.
· Advise and support colleagues on compliance with brand guidelines, and create brand resources.
· Represent the Public Engagement team at selected events, including photographing or filming key moments and activities.
· Support other teams with ad-hoc requests for communications support.
· Take a proactive approach to professional development.
· Take on other marketing and communications tasks as required.
Person Specification
Essential
· Demonstrable knowledge of and/or interest in refugee, employment or migration sectors
· Experience in a communications or fundraising role (this doesn't have to be in the UK)
· A demonstrable understanding of key communications and fundraising principles, whether through direct experience or study, and including:
o Understanding audiences
o User journeys
o Developing key messaging
o Audience stewardship
o Working with brand guidelines
· Experience of creating high quality campaigns or content to inspire or drive action
· Experience creating written and multi-media (photography/graphics/video) content for social media, websites and/or emails
· Strong copywriting, editing and proofing skills, and the ability to tailor content for different audiences and channels
· Excellent relationship-building skills, and confidence working with colleagues at all levels of seniority
· Ability to work on own initiative, take responsibility for work, and learn from challenges and successes
· A proactive and creative approach to problem solving and idea generation
· Comfortable within a fast-paced team and able to prioritise multiple projects
· Ability to pay close attention to detail, to maintain communications quality and accuracy
· Experience with administrative, team communication and workload management applications, preferably including the Microsoft Office 365 suite.
· Experience with one or more of the following:
o Design tools such as Canva
o Photography and film editing
o Website CMS software
o Email broadcast platforms
o Social media scheduling platforms
Desirable
· Lived Experience of Breaking Barriers’ cause
· Experience using Salesforce, or another CRM system
· Knowledge of GDPR and data protection principles as they apply to communications and fundraising
· Experience of monitoring and evaluating communications or fundraising activities
Other considerations:
· Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action.
· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
· Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background.
As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role.
Registered Charity
51 - 100
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The client requests no contact from agencies or media sales.