Client relationship manager jobs

Role Overview:
The Talent Set are delighted to partner with the client on a fantastic Sales Executive role. This position involves driving membership growth for a prominent industry organisation through proactive outreach, relationship building, and sales activity, all supported by comprehensive training within a collaborative environment.

Key Responsibilities:

• Identify and qualify potential membership prospects through inbound and outbound communication.
• Manage sales enquiries, nurture leads, and guide applicants through the membership application process.
• Develop and deliver tailored proposals to meet individual customer needs.
• Maintain accurate CRM records, tracking all sales activities and customer interactions.
• Meet or exceed individual sales targets by converting interest into memberships.
• Represent the organisation at industry events, exhibitions, and networking opportunities.
• Keep informed about the full range of membership products and industry competitors.
• Provide exceptional customer experience throughout the sales journey.
• Prepare regular sales reports and updates in accordance with organizational procedures.
• Ensure compliance with data protection policies and relevant legislation.
• Collaborate with colleagues and participate in ongoing training to enhance sales skills and product knowledge.

Person Specification:

• Proven experience in sales, particularly with membership or service subscriptions, ideally with CRM systems such as Microsoft Dynamics.
• Skilled in initiating cold calls and following up on warm leads with a customer-focused approach.
• Excellent written and verbal communication skills, with a friendly and professional telephone manner.
• Ability to build strong relationships and demonstrate good questioning and listening skills.
• Organised, with effective time management and prioritisation capabilities in a fast-paced environment.
• Self-motivated, results-oriented, and comfortable working both independently and within a team.
• A keen willingness to learn about industry products, market trends, and the organisation’s services.

What’s on Offer:

• Salary: £35,000 pro-rata
• Location: London – Hybrid
• Contract: 6 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

As the Facilities Officer at Southwark Cathedral, you will work as a key part of the Property team – co-responsible for the set-up and maintenance of spaces such as the Cathedral’s conference rooms and for health, safety and security on site. Working closely with the Head of Property, Facilities Manager and other members of the Property team and Verger team, you will be at the forefront of making the Cathedral site safe, tidy, functional and sustainable.

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

If you have experience of: 

• Working on a busy site
• Maintaining safety to persons and to heritage fabric
• Working with key health and safety considerations in mind

And are: 

• A proactive problem solver, pragmatic and solution orientated
• Committed to continuous organisation improvement and the ability to act as an agent of change
• Understanding of and enthusiastic for the Cathedral’s overall vision and values, including sustainability across the site

 Then we would love to hear from you.

Main Duties and Responsibilities

Site and Facilities Assistance 

• General porterage, to include moving and installing of pack-away furniture as required; 
• Shifting of furniture between rooms and storage across site to meet needs of Cathedral; 
• Assistance with delivery of tea, coffee and finger-food refreshments to conference and meeting rooms for internal meetings and external clients. Food & Hygiene Level 2 required (training given); 
• Light cleaning as required, including bin-emptying; 
• Top-up cleaning of toilets and washrooms, to retain fully functioning facilities for conferences, meetings and events; 
• Replenishing washroom supplies, e.g. soap, paper hand towels, toilet roll, etc; 
• Assistance with some high-level housekeeping in the Cathedral church and throughout the site, e.g. heritage cleaning, hanging decorations, lights, etc; 
• Assist Facilities Manager with simple tasks of general building maintenance;
• Maintain tidiness of the cleaning and furniture stores; 
• Remove waste and bulky redundant items from rooms and storage areas for on-site collection; 
• Carry out regular site inspections to ensure that the entire Cathedral precinct is kept free from litter and in good order with signage and barriers correctly placed

Security, Health and Safety

• Remain vigilant at all times for the security of the Cathedral premises; 
• Check that public areas and working areas and practices are kept safe and free from trip, slip and other hazards; 
• Take action when needed to implement emergency procedures; 
• Act as Fire Marshall and Lockdown Marshall (training given); 
• Ensure compliance with relevant Heath and Safety legislation and statutory codes of practice; 
• Liaise with the Property Team and Head Verger over any issues of concern with regard to Health, Safety & Security. 

Conference Rooms 

• Work with Property Team managing the preparation of conference rooms including audio visual equipment requirements; 
• Ensure conference and meeting rooms are set with appropriate furniture and equipment for event or meeting in timely fashion; 
• Manage week-day room-setting according to Cathedral diary and to meet different departments’ event requirements; 
• Provide operational audio-visual support to clients to provide presentation- and meeting-standard IT functions.

Sustainability 

• Assist in the implementation and monitoring of the Cathedral’s energy management and waste strategies including liaising with waste management suppliers, reading utility meters, changing fittings to LED light bulbs;
• Light garden maintenance where required. 

Closing date: 11.59pm on Monday, August 17th

Interviews are planned for Tuesday, September 1st and Wednesday, September 2nd

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

 Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Appointment to this role is subject to satisfactory references and the right to work in the UK.

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk. 

There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.

The successful candidate will have:

• Experience of working with adults with learning disabilities and autistic adults in a community setting
• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs
• A ‘Person Centred Planning’ ethos
• Providing support with personal care as required
• Excellent communication and record keeping skills

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working, and our team can benefit from other perks including the Blue Light Card.

Please note that unfortunately we are unable to support with sponsorship.

To apply, please send your CV alongside a covering letter explaining how you meet the criteria on the person specification or fill in an application form which you can find on our website.  

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.  

Closing Date:              Friday 14th August 2026

Interview Date:We will review applications as they come in and offer interviews to those who meet the criteria. 

GARAS is recruiting a Refugee Resettlement Officer to support the significant expansion of our Refugee Programme through the UKRS and ARAP Resettlement Schemes.  This is a unique and exciting opportunity for someone interested in gaining first-hand experience working on the frontline of a fast-paced, client-facing charity.

The successful candidate will contribute to the effective and efficient operation of our Refugee Resettlement Team, which offers comprehensive advice and support to refugees from various backgrounds.

This is an immensely rewarding role, working in a dynamic charity building on an ethos of care and inclusivity.  We are looking for an exceptional individual, committed to go the extra mile and convey our passion to support and transform the lives of refugees in our care.
 

Job Summary

The purpose of the job is to assist individuals and families in their resettlement into life in Gloucestershire.  Interventions will be aimed to ensure families gain independence and feel integrated into their new communities. Clients come from a variety of traumatic backgrounds, and are often living with the effects of their experiences, which may include trauma, PTSD, and domestic abuse situations.

To support individuals and families through five stages of integration to include: Preparation, Housing, Finance, Education, Health and Employment.

To work with key partners across the geographical area to ensure refugees who arrive through the UKRS and ARAP Resettlement Schemes are referred and signposted into appropriate support services and networks.

An enhanced DBS check will be required for this post.

A full driving license is essential, as a lot of the work involves visiting clients in locations across the county. The work also may involve taking clients to appointments, and collecting/delivering large or bulky items.

Main Duties and Responsibilities

1. To develop and deliver comprehensive support plans for families who are newly arrived and throughout their first years in the UK. This includes reviewing these at regular intervals to ensure they continue to fully meet the needs of all family members.

2. To be responsible for managing the full support needs of caseload families including helping them to apply for benefits and learn to manage their finances; organising and ensuring attendance at ESOL classes; facilitating access to medical services including initial health assessments and follow ups; applying for schools and ensuring children are supported to settle in; encouraging attendance at community groups and with other practical arrangements as needed on a bespoke basis.

3. To support individuals and families with complex physical and psychological vulnerabilities in order that they are able to link with the help that they need to overcome these as fully as possible.

4. To record, monitor and evaluate casework practice and maintain confidential records for each family using in-house data recording systems.

5. To manage the transition of allocated families from intensive support to independence by empowering families to understand the systems and develop the skills required to live well in the UK.

6. To provide support and advice in a manner which understands the core elements of the refugee journey, the impact of trauma and principles for effective recovery.

7. To support and assist families to seek and secure meaningful and gainful employment to mitigate benefit cap restrictions; to include the development of CV’s and skills audits.

8. To build and maintain collaborative relationship with partner agencies and community services to provide effective support for families. This will include Benefits, Housing, English Learning, Healthcare and Social Care providers as well as others as needed.

9. To help other agencies understand the needs of the families of this programme and to help to avoid misunderstandings between parties due to cultural and language differences.

10. To connect families with meaningful engagement opportunities to enable them to build community connections and networks, develop confidence and learn new skills to improve their well-being.

11. To manage workload effectively using flexibility and adaptability, to ensure a good balance between competing priorities such as urgent client issues, pro-active casework support, medium to long term plans and other project work. This will include providing regular updates on all areas of work to the UKRS/ARAP Resettlement Team Leaders.

Professional Development

1. Keep up to date with legislation, policies and procedures and undertake appropriate training particularly with migration.

2. Undertake cultural awareness training where appropriate and understanding of UK processes in order to assist the new families as they settle.

Administration

1. Use IT, maintain accurate records and GARAS diary.

2. Prepare for and attend supervision sessions, team meetings, staff meetings and meetings with external partners.

Other Duties & Responsibilities

1. To demonstrate commitment to the aims, principles and policies of the UKRS/ARAP projects.

2. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

3. To abide by GARAS’ confidentiality requirements.

4. To maintain relevant professional boundaries.

5. To undertake any other duties and tasks as may lie within the scope of this post.

Person Specification

Candidates will be shortlisted on the following specifications and need to address each of them in their application.

All relevant experience whether paid or voluntary, in the UK or overseas may be included.  GARAS values different and creative ways of working.

Essential

• Experience of providing advice and support to vulnerable people.

• A strong understanding of services available and the needs of refugees moving to the UK.

• A willingness to learn quickly and develop new skills to support your client group.

• A good understanding/experience of the processes in relation to the following systems: Benefit, Education, Employment, Health and Social Care, Housing, and Financial Management.

• The ability to prioritise tasks, to identify and work to deadlines and to manage time effectively under your own initiative.

• The ability to communicate effectively and sensitively with clients, and to manage difficult situations.

• An understanding for the need of confidentiality and a non-judgmental approach to service delivery.

• Ability to work as part of a team and to work collaboratively and professionally with external agencies, community representatives, colleagues and volunteers.

• Ability to use IT.

• Ability to work flexible hours to meet the needs of the service. This includes occasional evening and weekend emergency calls.

• To have and hold a full clean driver’s license and have access to a vehicle.

Desirable

• Experience of working directly with refugees. Knowledge of the core components of the refugee journey; the impact of trauma and principles to support effective recovery.

• Experience of managing a caseload with particular regard to Benefits, Employment, Housing and Debts.

• Experience of working with interpreters.

• An ability to speak additional languages would be a significant advantage in this position.

Application deadline: 9am, Monday 17 August 2026
Interview Date: week commencing 24 August 2026

We are hiring two Finance Business Partners in our London Team to support our mission-driven programmes by providing insightful financial guidance, strengthening decision-making, and ensuring the effective stewardship of donor and organisational resources.

The Finance Business Partners (FBP) report to their Finance Business Partnering Manager (FBPM) based in London within the Finance, Planning & Analysis (FP&A) team and hold key relationships with Programme Heads and Leads, the core Finance team and members of the Programme Management and Development teams based in London and other ClientEarth entities.

For the second role, we are seeking a candidate with proficient French language skills to support Partners who operate mainly in French.

Important dates to note: Applications close on 17 August 2026. If your profile passes initial screening, you will be requested to submit additional information in the form of three additional questions. The deadline to have your responses to these questions submitted is 20 August 2026 for your application to be fully considered. Please also remember to check our recruitment process section at the bottom of the advert to get acquainted with our recruitment process for this role.

Key Responsibilities

• Working closely with the FBPM, oversee the financial management of a portfolio of departments and projects, keeping budgets under continuous review, and providing regular financial information and analysis.
• Contribute proactively within the FP&A team to improving programme finance systems, procedures and templates.
• Assist the Programme Management Group to keep track of and reconcile actual and committed project expenditure. 
• Create and post monthly salary allocation and cost recovery journals into our accounting system Dimensions.
• Ensure that the financial aspects, reporting and audit requirements of grant/donor funded projects are aligned with donors’ contractual requirements and ClientEarth standards. 

See the job description for a full list of duties for this role.

Skills, Knowledge & Expertise

• Qualified Accountant (desirable) 
• Fluency in French for one of the roles
• Demonstrable experience of financial administration of a portfolio of grants 
• Demonstrable experience of preparation of budgets and grant financial reports (ideally trusts, foundations and institutional donors such as FCDO and EU) 
• Experience and knowledge of donor funding and compliance 
• Advanced excel skills and strong general IT skills 

See the job description for a full list of requirements for this role.

Job Benefits

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
 

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
 

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

The Southmead Project is seeking an experienced and motivated Fundraiser to support the charity’s long-term financial sustainability.

The postholder will identify, research and secure funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources. They will lead on developing high-quality, persuasive funding applications and reports that clearly communicate the impact of the Southmead Project’s work and the needs of the people it supports.

Working closely with the CEO, Head of Finance and trustees, the Fundraiser will develop and deliver an annual fundraising plan, maintain a strong funding pipeline, and support the organisation to diversify its income. The role will require excellent writing, research, relationship-building and organisational skills, alongside a strong commitment to the charity’s values and mission.

• Develop an annual fundraising plan, alongside the Head of Finance and CEO.

• Carry out ongoing prospect research to identify new sources of funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources.

• Maintain a fundraising pipeline, ensuring that opportunities, deadlines, applications and reporting requirements are monitored effectively.

• Build and maintain a database of prospective and current funders, including key contacts, deadlines, funding priorities and application requirements.

• Monitor relevant local, regional and national funding opportunities, including being a sponsored charity at community events.

• Produce funding applications for trusts, charities, foundations and statutory bodies as an ongoing part of the charity’s income generation.

• Analyse data and feedback collected through outcomes processes for report writing.

• Build and maintain positive relationships with funders, partners and relevant stakeholders, including the corporate sector as part of the charity’s income diversification strategy.

• Attend monthly meetings with the Senior Leadership Team and trustee meetings as required.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• To follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Team Handbook.

• All members of staff, paid and unpaid, are required to undergo the   enhanced level of Disclosure and Barring Service check.

Please see job description for full details.

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk.

There is currently a vacancy within our Community Opportunities team for someone to enable adults with learning disabilities and/or autism to access leisure, learning and fitness-based activities in the community, working with groups or individuals.

We are looking for people who are available to work during the day, evenings and weekends.

The successful candidate will have:

• a genuine interest in working with people with learning disabilities and/or autism
• good initiative and show flexibility
• excellent interpersonal skills
• be confident and flexible
• an ability to keep accurate records

Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.

To apply, please send your CV alongside a covering letter explaining how you meet the criteria in the person specification.

Closing Date:              Friday 14th August 2026

Interview Date:            We will review applications as they come in and offer interviews to those who meet the criteria.

Are you driven by using financial insight to influence decision and strategy?

Join a growing business for good, that supports charities access high‑quality finance and operations support. As they expand their London presence, they're looking for a Finance Business Partner to lead financial delivery for a portfolio of charity clients. This is a role with real autonomy, variety, and influence and would suit either an experienced Finance Business Partner or an established Finance Manager looking to take the next step.

About the Role

This is a genuine business partnering position where you’ll take ownership of the end-to-end finance function for your portfolio, acting as the primary financial contact and trusted advisor to senior charity leaders. Based in their Westminster hub and connected to the wider team remotely, you’ll play a key role in strengthening financial resilience across multiple impactful organisations.

You will:

· Prepare and present monthly management accounts with clear insight

· Lead budgeting, forecasting and long-term financial planning

· Present financial updates to Executive Teams and Boards, offering constructive challenge

· Support funding bids and donor reporting with strong financial modelling

· Produce year-end accounts and manage auditor/examiner relationships

· Support and line-manage at least one Finance Assistant,

Every day, you’ll help charities make confident, data-informed decisions that protect their mission and future.

About You

We’re looking for a confident, commercially minded finance professional who enjoys variety, responsibility and building meaningful relationships.

You will bring:

· Professional qualification or studying (ACA/ACCA/CIMA) or equivalent experience

· Experience producing management accounts and external reporting

· Track record of presenting financial information to senior leaders / Boards

· Experience with SME accounting systems (Xero and/or QuickBooks ideal)

· Strong organisational skills and the ability to manage multiple clients

· Aptitude for working autonomously and making sound decisions

· Excellent communication skills, able to translate numbers for non-financial colleagues

· Experience in or alongside the charity sector (desirable but not essential)

You’ll thrive if you enjoy problem‑solving, autonomy, and being a steady, trusted presence for purpose‑driven organisations.

Doing Good Recruitment is committed to the highest standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description, if you meet most, we encourage you to apply.

Applications will be reviewed on a rolling basis, and interviews may take place before the closing date. Early applications are strongly encouraged.

Specialist Debt Adviser

Location: London (Hybrid Working Available)
Salary: £38,000 per annum
Contract: Permanent (subject to funding)
Hours: 35 hours per week

We are delighted to be working with a growing financial inclusion charity to recruit a Specialist Debt Adviser.

This is an exciting opportunity to join a highly respected organisation dedicated to supporting individuals experiencing financial hardship. The charity provides high-quality debt and money advice services, helping people manage debt, maximise income, protect essential services and improve their financial wellbeing.

As a Specialist Debt Adviser, you will manage a complex caseload, providing comprehensive debt advice and casework to clients facing a range of financial challenges. You will negotiate with creditors, support clients to access appropriate debt solutions and work closely with colleagues to ensure the highest standards of advice and service delivery.

You will also play an important role in supporting junior team members, contributing to service development and helping to maintain quality standards across the organisation.

Key Responsibilities

• Manage a caseload of clients requiring specialist debt advice and casework.
• Conduct appointments and develop tailored action plans to help clients address their financial circumstances.
• Negotiate with creditors and implement appropriate debt solutions.
• Maintain accurate case records and ensure compliance with regulatory and quality standards.
• Support clients with related issues through effective signposting and referrals.
• Assist with quality assurance activities and contribute to service improvement initiatives.
• Provide guidance and support to trainee and junior advisers where required.
• Contribute to monitoring, reporting and evaluation activities.

About You

To be successful in this role, you will have:

• A minimum of two years' experience providing accredited debt advice.
• A recognised Level 3 Debt Advice qualification (or equivalent).
• Strong knowledge of debt solutions, including Debt Relief Orders, Breathing Space, Debt Management Plans and bankruptcy.
• Experience managing complex cases independently from assessment through to resolution.
• Excellent communication, advocacy and client relationship skills.
• Strong administrative, IT and case management skills.
• The ability to work both independently and collaboratively within a small team.
• A commitment to supporting vulnerable and financially excluded communities.

Benefits

• 25 days annual leave plus bank holidays.
• Additional day off for your birthday.
• Pension contribution.
• Home office equipment allowance.
• Employee Assistance Programme.
• Flexible and hybrid working arrangements.
• Ongoing training and professional development opportunities.

This role would suit an experienced Debt Adviser looking to further develop their expertise within a supportive organisation and take the next step towards a senior or supervisory position.

For more information, please apply today.

Job Purpose: To lead the Oasis Community Housing Domestic Abuse Team in Gateshead; providing accessible, community-based, trauma-informed support for women and girls aged 16 and over experiencing domestic abuse. The service operates from a women’s only space, and provides both one to one and group support interventions, including peer support. The Project Team Leader will hold responsibility for line management of the Service Team, for Safeguarding, Health and Safety, the delivery of holistic support provision to those in receipt of the support service, and monitoring and oversight of the provision. To lead the team in effective and close partnership working with funders and relevant partners and to provide leadership within the service, in line with organisational ethos and values.

Organisation Context:

Oasis Community Housing is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. The support provided aims to develop life skills that will enable people to live successful independent lives.

Oasis Community Housing is part of the Oasis group of charities. The group includes national charities dedicated to education, housing, and campaigning against human trafficking and we work to a common vision of creating communities in which everyone can thrive and reach their God-given potential.

We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation. However, it will be an occupational requirement that a practising Christian is needed for some specified roles. This will be highlighted in the qualifications section of the job description and will be clearly stated in the job advert.

Oasis Community Housing is an experienced charity, with its Central Office in Gateshead, Tyne and Wear, and projects across the North-East and London.

This role is based in Gateshead.

Duties & Responsibilities:

• To oversee the day to day running of the service, ensuring delivery is at all times in line with the organisational ethos, values, policies and procedures, and the service focuses on the key themes of; Safety and Advocacy, Education and Recovery, Community and Connection.

• To supervise and manage the service staff team, being the first port of call for any staffing issues, including performance appraisals.

• To participate in the recruitment and selection of new service staff.

• To monitor day to day expenditure against the service budget as guided by the budget and Head of Young Person’s Accommodation and Domestic Abuse Service.

• To oversee the holistic (mental, physical, emotional, spiritual) support provision to those being supported across the service, ensuring it is in accordance with the ethos and values of Oasis Community Housing, and ensuring that support provision is personalised to individual needs and all participants have regularly reviewed safety and support plans.

• To engage in multi-disciplinary team (MDT) approaches to support women and their families, including representing women and Oasis Community Housing at MARACs; attending meetings, representing and supporting the views of women being supported, and effectively sharing information with other professionals and partner agencies.

• To oversee the referral process from Gateshead DAT and the Northumbria Victims and Witness Service; ensuring contact is made in accordance with service standards, and appropriate DASH RIC assessments are completed.

• To ensure safeguarding policies and procedures are adhered to in your practices, and the practices of the team, and that concerns are reported appropriately and expediently, both internally, and externally, as needed.

• To hold responsibility for implementing Safeguarding policies and procedures across the service; making day to day safeguarding referrals, on-going case management, and reporting, in conjunction with the relevant Safeguarding Leads.

• To maintain records needed to ensure excellent and consistent support provision, and support the staff team to meet those same standards; maintaining comprehensive case files, using our Inform data system, completing reports (both internal and external) and assisting in the measurement of outcomes.

• To be accountable to senior management for project performance, providing regular reports including performance reports and management reports.

• To support the active participation of those being supported in project design, delivery and evaluation; encouraging involvement, and assisting in recording access and engagement; ensuring all participants have the opportunity to engage in social activities and peer support.

• To lead on the planning and delivery of the Own My Life group work course, structured around the following core themes: Own My Mind, Own My Body, Own My Choices, Own My Relationships, Own My World and Own My Feelings. 

• To ensure confidentiality of personal data held in the care of the organisation and project staff, as specified in the Data Protection Act 1998 (GDPR 2018) and Oasis Community Housing policies and procedures.

• To work in close partnership with colleagues from Gateshead Council and other partner agencies; professionally representing Oasis Community Housing and the individuals we support.

• To receive and respond to complaints in the first instance.

• To support the Head of Young Person’s Accommodation and Domestic Abuse Service in preparing for audits, reviews and inspections as required by partners, funders and stakeholders.

• To attend regular supervision sessions with your line manager.

• To attend relevant training sessions as required by the role / your line manager.

• To undertake any other reasonable duties as required.

• To ensure all working practice and interactions are in line with organisational ethos and values, and the ethos and values are implemented across the service.

To be able to work in any Oasis Community Housing projects as require

Personal Specification/Key Competencies:

Qualifications:

• Relevant Level 3 qualification (Essential) e.g. Domestic Abuse Practitioner Standard (DAPS) Level 3 or OCNLR Level 3 Certificate in Domestic Abuse: Prevention and Early Intervention

Work Experience:

• Experience as Domestic Abuse Support Worker; including needs and risk assessment, delivery of holistic support, health and safety, working closely with partner agencies to provide support (Essential)

• Experience managing staff or volunteers (Essential)

• Experience working in the safeguarding arena (Essential)

• Experience working with women fleeing domestic abuse (Essential)

• Experience in using person centred support plans, and DASF RIC assessments (Essential)

• Experience participating in MDT meetings (Essential)

Skills, Knowledge & Aptitude:

• Excellent organisational skills, including time management and prioritisation (Essential)

• Ability to manage a heavy and varied workload in a demanding and challenging environment (Essential)

• Excellent interpersonal skills, and ability to build cooperative working relationships both within a team / organisation and with other agencies (Essential)

• Proven skills in leading, motivating and empowering staff and volunteers (Desirable)

• Ability to effectively use computer software packages i.e. Microsoft Office (Essential)

• Ability to develop and maintain professional staff/client boundaries and support others to do the same (Essential)

• A mature, professional and flexible approach; excellent personal emotional intelligence and self-awareness, with an ability to work calmly under pressure, to reflect on own practice and accept feedback (Essential)

• Emotionally Resilient (Essential) • Ability to challenge inappropriate behaviour (Essential)

Motivation:

• Be passionate and enthusiastic about supporting individuals, having a heart for people and believing that everyone has the potential to change, given the right support and circumstances (Essential)

• To have perseverance and never give up hope in those who use our services, instilling that hope into their daily lives (Essential)

• Be in sympathy with the Christian ethos and values of the organisation (Essential).

There is an Occupational Requirement for the postholder to be female as per exemptions in The Equality Act 2010 (Schedule 9) 

Global Head of Philanthropy

We are seeking an experienced philanthropy leader with a strong understanding of US giving to grow major donor income and lead an international Development Team.

Position: Global Head of Philanthropy
Salary: £55,000 to £65,000 per annum, depending on experience
Location: Home-based, with frequent travel to London and the United States
Hours: Full-time
Closing date: 21 August 2026

There is a strong preference for the successful candidate to be based in the UK, although applications from the United States or the Netherlands will also be considered.

About the role

This is an influential, hands-on fundraising role within an international charity protecting cultural heritage and supporting artisan communities.

Reporting to the COO and working closely with the President, you will develop and deliver a multi-year philanthropy strategy, with a particular focus on generating major donor income in the United States. You will also steward relationships across the UK, Europe, the Middle East and other emerging markets.

Key responsibilities include:

• Managing an established portfolio of major donors and prospects, typically giving between four and seven figures
• Personally securing major gifts through relationship building, tailored proposals and direct asks
• Supporting the President, COO and other senior leaders with high-value donor relationships
• Maintaining a strong major donor pipeline and delivering agreed income targets
• Mobilising Board members and ambassadors to strengthen networks and fundraising opportunities
• Leading and developing a small Development Team
• Setting clear objectives, priorities and performance measures
• Overseeing donor reporting, proposals, pitches and stewardship activity
• Improving CRM systems, data quality, forecasting and pipeline reporting
• Identifying and managing fundraising events and donor engagement opportunities
• Working across international teams to develop compelling donor communications

About you

You will be an accomplished philanthropy professional with strong knowledge of US giving and a proven record of managing major donor portfolios and generating significant income.

You will need:

• Substantial experience of US philanthropy, ideally within cultural heritage or a related field
• Evidence of personally securing major gifts
• Excellent relationship management and communication skills
• Strong leadership and team management experience
• Experience of donor reporting and compliance requirements
• Knowledge of CRM systems, ideally Salesforce
• A structured, organised and highly collaborative approach
• The confidence to work closely with senior leaders, Board members and influential stakeholders
• The ability and willingness to travel frequently to London and the United States
• Fluent written and spoken English

Candidates may be qualified by experience, and formal qualifications are not essential. Applicants must have the right to work in their country of residence, as visa sponsorship is not available.

About the organisation

The organisation is an international charity that works with artisan communities to protect and revitalise cultural heritage. Its programmes support traditional crafts, restore historic buildings and improve access to healthcare and education for artisans and their families.

Please apply with a CV and covering letter combined into one PDF document. Applications may close early if a high volume is received.

Other roles you may have experience of could include Director of Philanthropy, Head of Major Gifts, Head of Fundraising, Global Fundraising Director, Major Donor Manager, Development Director or Head of Development.

Please note this role is advertised by the recruitment agency acting for the client, NFP People.

We are looking for a compassionate and proactive Assertive Outreach Worker to support people experiencing multiple disadvantage, including mental health needs, substance use, homelessness, social isolation, or other complex challenges. This role will involve building trusting relationships with people who may find it difficult to engage with services, providing practical and emotional support, and working closely with partner agencies to help individuals access the right support at the right time.

The role focuses on building trust with individuals who may be reluctant to engage with traditional services, helping to reduce health inequalities, improve wellbeing, strengthen safety, build confidence and support sustainable recovery and independence.

The post holder will deliver community-based outreach, complete needs and risk assessments, co-produce support and safety plans, maintain accurate case records and work closely with partner agencies including housing, health, social care, domestic abuse services, drug and alcohol services and criminal justice partners.

This opportunity would suit someone with experience of supporting vulnerable adults, particularly in areas such as mental health, substance misuse, homelessness, domestic abuse, exploitation, safeguarding or multiple disadvantage. Strong safeguarding knowledge, sound risk management skills, resilience and a non-judgemental approach are essential, alongside a commitment to Catalyst’s values of kindness, commitment and integrity.

Location: Nankeville Court, Woking, with travel across Surrey)
Salary: £31,140.00 (Pro-rata)
Hours: 27.5 hours per week
Contract type: Fixed Term - 5 years

Key responsibilities:

Outreach & Engagement

• Deliver assertive outreach across Surrey providing a person centred and trauma informed approach to clients referred into the project.
• To work with clients in the community using a safe, risk assessed approach. Working collaboratively with other practitioners to best support the needs of the client.
• To conduct continuous risk assessments on client’s needs, presenting behaviour including harm to self and/or others and consider this risk in deciding the outreach approach. Develop and update risk management and crisis contingency plans within the necessary systems as required.
• To conduct continuous risk assessments on client’s needs, presenting behaviour including harm to self and/or others and consider this risk in deciding the outreach approach. Develop and update risk management and crisis contingency plans within the necessary systems as required.
• Work with clients to develop an action plan that best fits their current needs, identifying any barriers and be proactive in supporting them to achieve their goals.
• Undertake continuous assessments with all clients, monitoring their well-being and development through the use of, but not limited to, GAD7, PHQ9, impact reporting and individual case studies.
• Engage service users who may be resistant or disengaged from traditional support services.

Safeguarding & Risk Management

• Identify, assess, and respond to safeguarding risks.
• Develop and implement risk management and safety plans in collaboration with service users.
• Act promptly on safeguarding concerns in line with company and local authority procedures.
• Work closely with police and safeguarding teams to protect victims.

Case Management

• To record and maintain accurate and comprehensive client case notes on our database. Including ensuring all project monitoring material is completed within set timeframes and reported to management.
• Complete needs assessments and co-produce support plans tailored to individual needs.
• Monitor progress and adjust interventions accordingly.

Multi-Agency Working

• Attend multi-agency meetings (e.g., MARAC, safeguarding meetings, case conferences).
• To facilitate joint working with other support services to tackle any barriers, including Housing; Health; Social care; Domestic abuse; Drug and Alcohol and Criminal Justice.
• Advocate on behalf of clients to access services, housing, and support.

Working Conditions

• Regular lone working and community-based visits, including high-risk environments.
• Flexible working hours, which may include evenings and weekends.
• Requirement to follow all health and safety and lone working procedures.

 About Catalyst Support

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

About you

The post is looking for someone who has:

• Experience supporting vulnerable adults, particularly in areas such as mental health, substance misuse, homelessness, domestic abuse, exploitation, safeguarding or multiple disadvantage.
• Experience of assertive outreach, intensive engagement or working with people who may be reluctant to access support.
• A strong understanding of safeguarding, risk management and working with complex or high-risk situations.
• Knowledge of issues such as cuckooing, county lines, exploitation, trauma-informed practice and harm reduction.
• Excellent communication and interpersonal skills, with the ability to build trust and work in a non-judgemental way.
• The ability to work independently, manage competing priorities and make sound decisions in challenging environments.
• Resilience, empathy and strong problem-solving skills.
• Good IT and record-keeping skills.
• The ability to work flexibly across Surrey, with a full UK driving licence and access to a vehicle.
• A commitment to Catalyst’s values of kindness, commitment and integrity, and to equality, diversity and inclusion.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to a basic DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. Please let us know if you require any adjustments to support your application.

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

The Head of Fundraising and Development role offers an exceptional opportunity to shape Woman’s Trust’s income strategy, develop new partnerships and play a central role in the organisation’s next phase of growth.

We are seeking an established income-generation leader who combines strategic and commercial judgement with a willingness to remain hands-on. The successful candidate will have a strong record of securing significant income, identifying new opportunities and building effective relationships with funders, commissioners and partners. They will also be a constructive and positive senior colleague: someone who works collaboratively, communicates clearly, takes ownership and contributes actively to the success of the wider organisation.

The role will oversee the development and implementation of the fundraising strategy and funding pipeline. Additionally, it will ensure the maintenance and growth of excellent relationships with both existing and prospective funders, including the stewardship of grants and timely reporting. Responsibilities will also include reviewing, updating, and developing service budgets, as well as overseeing or coordinating the submission of high-quality bids, funding approaches, and events.

As a member of the senior leadership team, this post will work cross-departmentally and will contribute to the overall strategy of Woman’s Trust, working closely with the CEO and the Board of Trustees. You will lead and line manage the Trust and Statutory Fundraising Manager, Fundraising Manager and Data Impact and Insights Manager. You will deliver a direct income target for each year, with a focus on the development and tendering of statutory commissioning.

Hours: Full-time, 35 hours per week.

Location: Woman’s Trust premises including co-location with statutory partners and community partnership  locations.Woman’s Trust operates a hybrid working model with a minimum of 50% to be on-site.

In return, we can offer:

• 25 days' holiday + 3 days at Christmas + Public holidays
• Hybrid & flexible working - office based with minimum of 50% of working hours in Woman’s Trust London office, we also support mutually agreed flexible working arrangements
• Cycle to work scheme
• Employee Assistance Program (EAP)
• Mandatory job-related training
• Individual staff professional development budget
• A caring, committed and highly collaborative environment
• Several social events/lunches per year
• Friendly, all women team

To find out more and apply with your CV, please visit our website via the apply button.  

Please note, CVs and cover letters should be sent in Word format.

Closing date: 31st August 2026.

First stage interviews (online): 22nd September 2026.

Second stage interviews: 28th September 2026.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Job Role: Volunteer Coordinator

Salary: £22,400 per year (FTE £28,000)

Hours: 30 hours per week

Contract type: Permanent

Location: South West (Office to be agreed)

Other responsibilities:

Expectation to travel to offices and events across the South West as needed

About the Role

We're looking for an enthusiastic and proactive Volunteer Coordinator to join our People team and play a key role in growing, supporting and celebrating our incredible volunteer community.

Volunteers are at the heart of everything we do. As Volunteer Coordinator, you'll oversee the entire volunteer journey, from attraction and recruitment through to onboarding, development, engagement and recognition. You'll be the central point of contact for volunteers across the organisation, ensuring they have a positive and rewarding experience while helping us continue to expand and strengthen our volunteer programme.

This is an exciting opportunity for someone who is passionate about people, community engagement and creating opportunities that make a real difference. Working closely with managers across the organisation and alongside the Head of People, you'll help shape the future of volunteering and ensure our programme reflects best practice, inclusivity and organisational priorities.

If you love building relationships, improving processes and championing the value of volunteers, we'd love to hear from you.

What You'll Be Doing

• Manage the full volunteer lifecycle, including attraction, recruitment, onboarding, induction, training, engagement and recognition.
• Act as the first point of contact for volunteers, providing support, guidance and responding to queries and feedback.
• Partner with managers across the organisation to identify volunteer opportunities, develop meaningful roles and support effective volunteer management.
• Support initiatives to diversify our volunteer workforce and reduce barriers to volunteering.
• Build relationships with community organisations, education providers and local networks to increase volunteer engagement and attract new volunteers.
• Maintain accurate volunteer records, compliance documentation and reporting data, ensuring GDPR requirements are met.
• Coordinate volunteer communications, events, recognition activities and development opportunities to keep volunteers engaged and connected.
• Analyse volunteer data and key metrics, including volunteer numbers, retention and diversity information, using insights to drive continuous improvement.
• Work alongside the Head of People to develop and implement volunteering strategies that support organisational growth and impact.
• Support the wider HR and Recruitment team when required.

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties broadly in line with the responsibilities outlined above.

What We're Looking For

• Experience of managing or coordinating volunteers and supporting the volunteer lifecycle.
• A confident communicator with excellent relationship-building and stakeholder engagement skills.
• Strong organisational skills with the ability to manage multiple priorities and work independently.
• Experience reviewing, developing and improving processes.
• Ability to coach, support and influence managers and colleagues.
• Proactive, solutions-focused and motivated to drive positive change.
• A genuine passion for volunteering, community engagement and helping people thrive.
• Ability and willingness to travel to locations across the South West when required.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.