Communication jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Manager
We are delighted to work with Westway CT who, due to retirement, are now seeking an experienced, qualified Finance Manager.
Westway CT is a non-profit social enterprise tackling isolation and creating community in West London through the provision of transport services and dedicated drivers offering a lifeline for community groups, older people, and anyone facing challenges using public transport across Kensington & Chelsea, Westminster, and Hammersmith & Fulham.
This is an exciting opportunity for a Finance Manager who, reporting to the CEO, will play a key role in the running of two interconnected entities; a registered society, and its trading arm, which supports and subsidises their charitable aims. In so doing, the successful candidate will be helping to lead the way in a sustainable community benefit model that creates its own income by being part of the wider London transport mix, contributing to the local economy and working towards better air quality.
With line management responsibility of the Finance Officer, you will be an accredited qualified accountant, preferably with non-profit sector experience, with the ability to lead on the financial management of the organisation.
The Finance Manager is accountable for:
- Financial strategy and planning
- Financial management and reporting
- Strategic level income generation
- Payroll, staff remuneration and pension contributions
- Stakeholder collaboration and promotion of Westway CT values
The successful candidate will:
- Demonstrate a strong track record of managing a finance function producing budgets, management accounts, cash flow forecasts and financial reports
- Have an excellent working knowledge of charity and company governance, including reporting standards and preparation of statutory accounts, as well HMRC, PAYE and Pension regulations.
- Be able to conduct financial scenario planning and cost analysis to proactively contribute to the strategic and operational planning and improvement of the organisation (i.e. in the case of investments and capital assets, grant applications, contract tendering, customer pricing, and credit control.)
- Be an efficient, highly organised team player with good communication skills, working effectively with internal colleagues, external stakeholders and suppliers of varying financial experience.
- Provide excellent line management and role modelling for your reports and colleagues to encourage professional development.
- An accredited qualified accountant (ACCA) (CIMA) or equivalent, with a minimum of 5 years’ experience, preferably within the non-profit sector
- Be proficient in Microsoft Office 365, Excel, Sage 50, Quickbooks and/or another similar accounting software
Responsible for the day-to-day finances, you will have a hands-on approach, exceptional time management skills, and the ability to work to tight deadlines in order to make an active contribution to the success and growth of Westway CT who are passionate about their community and making a tangible difference to the lives of local residents.
Westway CT is an equal opportunities and London Living Wage employer.
For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Closing date: 1 February 2026
Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.
Westway CT interviews dates: TBC
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with Lesley Hynes Fundraising (LHF), a highly regarded fundraising consultancy specialising in charitable trusts and foundations. Led by founder and Managing Director Lesley Hynes, who brings over 30 years’ specialist experience, LHF works in close partnership with inspiring charities across the UK, delivering expert strategy and hands-on fundraising that creates real impact across causes including social justice, health inequalities, environmental protection and community support.
This Trusts Fundraiser role offers an exciting opportunity to join a collaborative, fully remote team with a long-standing track record of delivering exceptional service to charity clients. The postholder will deliver vital trusts and foundations fundraising across a diverse range of causes, contributing to the highest standards of fundraising practice within a supportive, ambitious and growth-oriented environment that values creativity, expertise and professional development.
Key Responsibilities:
- Develop and implement strategies to maximise trust and foundation income for client charities.
- Conduct detailed prospect research and maintain accurate records of funding opportunities.
- Prepare compelling grant applications and assist with funder reports and monitoring requirements.
- Support the organisation of events and attend external meetings with trust and foundation representatives as needed.
- Contribute to team capacity by providing expertise and additional support to colleagues.
- Maintain accurate client and fundraising data in line with GDPR and data protection legislation.
- Assist the MD in ensuring compliance with all relevant fundraising regulations.
- Keep up to date with trust landscape developments and fundraising best practices.
- Support business development activities, including website and social media updates.
Person Specification:
- Proven experience (minimum three years) in trust and foundation fundraising, ideally within small/medium charities.
- Track record of securing grants of £300,000+ annually.
- Ability to build and manage relationships with key funders and stakeholders.
- Exceptional written and verbal communication skills, with strong attention to detail.
- Skilled in research, data management, and analytical tasks.
- Capacity to interpret complex financial and grant information.
- Organised with good time management and the ability to work independently under deadlines.
- Strong interpersonal skills to collaborate effectively with diverse teams and clients.
What’s on Offer:
- Salary: £34,000-£44,000
- Location: Remote
- Contract: Permanent
- Fantastic Benefits Include: 5% employer pension, Healthcare Cash Plan, annual wellbeing budget and regular investment into training & personal development
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Fundraising Manager - New Business Corporate Partnerships
Location: Remote/hybrid | Contract: Full time, 35 hours per week. Fixed term -12 months (with possibility of extension)
This role can be offered either as a fully remote contract within the UK - with travel expenses covered for regular internal and external meetings, or as a hybrid arrangement requiring at least one day per week in our Shoreditch, London head office.
Are you looking for a role within an organisation where the work you do makes a real impact to children's lives? Are you looking to join a team on an exciting and aspirational journey to create transformational partnerships? If the answer is yes then our Fundraising Manager - Corporate New Business role could be for you.
The NSPCC's mission is to end cruelty to children. Within Fundraising and Engagement, our aim is to provide maximum resources for the NSPCC and children by working together to create a first-class supporter experience, ensuring our donors feel valued for the direct impact they are having on society.
This role sits within the NSPCC's Corporate Partnerships team – a passionate and ambitious team committed to securing sector-leading partnerships to build a safer world for children.
In this role, you will be responsible for building relationships and securing long-term strategic partnerships with some of the biggest and most exciting brands and companies in the UK. You'll collaborate with these organisations to support a number of the NSPCC's most innovative and sector-leading services.
We're looking for an energetic, motivated and inspirational candidate who is:
- An excellent relationship builder with the ability to influence and engage with internal and external stakeholders at all levels
- Experienced in securing high value partnerships of 6 and 7 figures
- Able to work strategically and creatively to build compelling propositions for the NSPCC
- A driven, tenacious and resilient go getter, motivated to achieve ambitious targets
- An exceptional communicator and storyteller in both written and verbal form
- Passionate about the power of corporate partnerships with a thirst for creating partnerships that deliver transformational impact for children
You'll be surrounded by a devoted team who will fully support you in winning partnerships that will positively impact children's lives for the better. Your work will be stimulating and challenging, with development opportunities, employee rewards and benefits available.
Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.
- Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
- Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
- The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
- Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes, with an employer match of up to 7%.
- Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.
Harris Hill is delighted to partner exclusively with Rory Peck Trust to recruit their new Finance & Operations Manager.
For thirty years Rory Peck Trust has been a lifeline for freelance journalists around the world. Independent journalism provides us with the facts we need to make informed decisions, Often, those on the frontlines are freelance truth-tellers, without the support of a large news organisation. The Rory Peck Trust seeks to empower them with the knowledge, resources and resilience they need to report from some of the most dangerous places in the world, safely and without fear. It provides training, equipping freelancers with potentially lifesaving first aid skills. It offers emergency financial assistance when things go wrong. And it ensures access to mental health therapy, enabling those who have experienced trauma to continue their vital work. The Trust also advocates for freelancers, honouring the world's best independent journalism at the Rory Peck Awards every November.
Over the last three decades it has helped more than 3,300 journalists, providing more than £3 million in financial assistance, every penny donated by the Trust's donors and supporters, drawn largely from UK, European and US media. But thirty years after it was founded, demand for the Trust's services is greater than ever. 2025 was the deadliest ever for members of the media, while near record numbers of journalists are in jail.
Role details
- Position: Finance & Operations Manager
- Location: Central London & home working
- Contract: Permanent, full-time (flexible working available, including 4 days per week)
- Hybrid: 1 day per week in the Central London office
- Salary: £55,000 per annum
- Reports to: Executive Director
The Role
The Finance & Operations Manager is a senior, hands-on leadership role, responsible for ensuring the Trust is financially robust, well-governed, legally compliant and operationally effective.
Reporting to the Executive Director and working closely with the Board of Trustees, the postholder will lead on finance, HR, IT and organisational systems, and act as Secretary to the Board. This role provides the operational backbone that enables the Trust's programmes, partnerships and advocacy work to succeed, and requires confidence, judgement and discretion at board level.
Key Responsibilities
- Lead financial management, including budgeting, forecasting, cashflow and reporting
- Prepare management accounts and liaise with external accountants and auditors
- Support the Board on financial planning, reserves, and organisational risk
- Act as Secretary to the Board, coordinating meetings, papers and governance records
- Ensure compliance with Charity Commission and regulatory requirements
- Lead HR operations, including recruitment, contracts, policies and staff wellbeing
- Oversee IT systems, data protection, insurance, contracts and operational risk
- Drive improvements in systems, processes and organisational efficiency
Person Specification
Essential
- Significant experience in a senior finance, operations or business role
- Strong financial literacy, including budgeting and working with auditors
- Experience supporting Boards or senior governance structures
- Good working knowledge of HR processes and employment best practice
- Highly organised, detail-oriented and professional, with strong judgement
- Confident communicator, able to work effectively with trustees and advisers
Desirable
- Accountancy qualification
- Experience in the charity, media, human rights or international development sectors
- Knowledge of UK charity governance and Charity Commission requirements
- Experience in safeguarding or high duty-of-care environments
Why Join Rory Peck Trust
This is a rare opportunity to play a central leadership role in an organisation with global reach and real-world impact. By strengthening the Trust behind the scenes, you will help protect freelance journalists working on the frontlines of truth at a time when independent journalism matters more than ever.
Equity, Diversity and Inclusion
We want to build a diverse, equ
Executive Assistant to the CEO
Salary: £38,442
Location: Finsbury Park, London (4 days per week, office-based - non-negotiable)
Contract: Permanent | 35 hours per week
Join an organisation changing lives every day
Freedom from Torture is one of the UK's leading human rights charities, dedicated to supporting survivors of torture to heal, recover and rebuild their lives. Their work combines world-class therapeutic care with fearless campaigning to hold torturers accountable and protect people seeking safety. Few roles offer the chance to work this closely with an organisation making such a profound, measurable impact.
Why this role is so exciting
As Executive Assistant to the CEO, you will sit at the heart of a mission-driven organisation working at the frontline of human rights. You'll be supporting exceptional leaders, enabling smooth governance of the charity, and contributing directly to strategic work that strengthens protection for survivors of torture in the UK and beyond.
You'll be based in Freedom from Torture's vibrant Finsbury Park office 4 days per week - a non-negotiable requirement, and an essential part of the role. This is a collaborative, energising and purpose-driven environment where colleagues work closely together, share ideas openly, and genuinely care about the impact they are making.
The role
You will provide high-quality executive support to the CEO and essential governance support to the Chair and Board of Trustees. From expertly managing diaries and coordinating high-profile meetings, to preparing papers and ensuring the smooth running of Board and Committee cycles, your work will make a tangible difference to the effectiveness of the leadership team.
Minute-taking and governance administration have never been more streamlined - the charity's adoption of Copilot transcription tools means you'll have modern AI support to ensure accuracy, efficiency, and high-quality outputs.
What you'll bring (Essential):
- Experience supporting senior leaders - ideally in a fast-paced, high-profile environment
- Strong experience supporting Boards and Committees, including preparing papers, managing governance documentation, and taking accurate minutes
- Comfortable using Copilot or similar AI transcription tools to support efficient minute taking
- Exceptional diary and inbox management skills
- Excellent written and verbal communication
- Impeccable organisation and the ability to manage multiple priorities
- High discretion, integrity, and sound judgement
- Strong interpersonal skills and the ability to work confidently with stakeholders at all levels
- Proficiency with Office 365 and digital collaboration tools
- A proactive, solutions-focused approach - someone who enjoys making systems work better
Why you'll love working here
- A deeply committed, passionate team working for a cause that matters
- A busy, encouraging, community-focused office culture
- The opportunity to influence the effectiveness of a vital human rights organisation
- A leadership team that values innovation, learning and continuous improvement
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Job Title: Microsoft D365 BC Systems Manager
Salary: £59,103 per annum, Band H, Level 3 - Inclusive of a Market Supplement
Location: Scout Store, Lancing, West Sussex, BN15 8UG
Contract Type: Permanent
Working Hours: 35 - Hybrid working with two days a week in Lancing and as required.
About the role
We’re looking for an experienced and practical Microsoft D365 Business Central Systems Manager to take ownership of our core business systems. This is a hands-on role where you’ll make a real difference, keeping our systems running smoothly and helping the business work better every day.
You’ll be the go-to person for Business Central and related systems across Scout Shops Ltd, supporting everything from warehousing and fulfilment through to reporting and our online platforms. If you enjoy improving systems, solving problems, and working closely with people across a business, this role offers plenty of variety and impact.
What you’ll be doing in this role as a Microsoft D365 BC Systems Manager
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Owning and managing our Microsoft D365 Business Central system day to day
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Making sure systems are reliable, fit for purpose, and support how the business works
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Acting as the main contact for system issues, improvements, and changes
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Overseeing linked systems such as warehousing, reporting, fulfilment, and website integrations
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Spotting opportunities to improve processes or introduce new technology, then seeing those ideas through from start to finish
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Working closely with internal teams, external suppliers, and stakeholders to keep everything aligned and running well
What we are looking for in this role as a Microsoft D365 BC Systems Manager
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Hands-on experience using and supporting Microsoft D365 Business Central in a commercial or retail setting
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Experience managing business systems, including web-based platforms and older legacy systems
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A proven ability to deliver system upgrades, improvements, or integrations
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Strong communication skills, with the confidence to work with both technical and non-technical colleagues
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Comfortable using everyday tools like Word, Excel, Outlook, Project, and Visio (SharePoint experience is a bonus, not essential)
Skills to help you thrive in this role as a Microsoft D365 BC Systems Manager
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A practical, organised approach with good attention to detail
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Confidence juggling multiple priorities without losing focus
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A problem-solving mindset and willingness to take ownership
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The ability to explain systems clearly and support colleagues through training or change
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An understanding of IT, business systems, accounting, or information systems
Benefits of working with us
- 28 days annual leave (rising to 32 days after 2 years), plus extra days off at Christmas
- Flexible working hours to support work-life balance
- Double-matched pension contribution up to 10% of your gross salary
- Generous family leave policies and a supportive, family-friendly culture
- Access to our Learning & Development hub for continuous professional growth
- Recognition as Charity of the Year – Charity Times Awards 2022
Closing date for applications: 23:59 on Sunday, 1st January 2026
Interviews will be held the Week Commencing Monday, 2nd February 2026.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Grants and Fundraising Advisor
We are seeking a skilled and proactive Fundraising Adviser to support parishes in securing funding for projects to improve and repair their church buildings.
This is an exciting hybrid working opportunity to make a meaningful contribution to the care, preservation, and future development of church buildings across the diocese.
Position: Grants and Fundraising Advisor (internally known as Fundraising Adviser for the Church Buildings)
Location: Hove/Hybrid
Salary: £38,600 per annum
Hours: Full-time
Contract: 4 year fixed term contract
Closing Date: 9th February 2026
Interview Date: Hove on Tuesday 23rd February 2026.
About the Role
Working closely with the Church Buildings Team, Archdeacons, Parish Support, and external partners, you will play a key role in helping parishes achieve successful capital projects that strengthen mission, heritage engagement, and community use.
Main duties include:
- Provide expert advice on fundraising for church buildings and capital projects.
- Support parishes in identifying grant sources and preparing strong applications.
- Maintain a comprehensive database of grant making organisations.
- Give strategic guidance on fundraising approaches and income generation.
- Attend DAC site visits and meetings to advise on funding options.
- Build relationships with key funders including the Heritage Lottery Fund and National Churches Trust.
- Communicate funding news, deadlines and opportunities via diocesan channels.
- Organise and deliver training events and workshops.
About You
We are looking for someone who is confident in identifying funding sources and advising on grant applications and has experience of fundraising for capital projects.
You will be:
- Knowledgeable about heritage buildings and planning processes
- An excellent communicator with strong interpersonal skills.
- Highly organised with the ability to manage a varied workload.
- Proactive, creative, and enthusiastic about supporting parishes.
For full details of the job please see the job description and person specification when you click to apply.
About the Organisation
The vision of the Diocese is to help people to know, love and follow Jesus. Based in Hove and serving the people of Sussex across more than 360 parishes and 154 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England.
As an employer, and as a Church House team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive.
Benefits include:
- The opportunity to apply to use the DBF’s remote working policy to work from home for part of the week.
- 28 days of annual leave, plus bank holidays and 2 privilege days per year,
- Flexi-time, free parking, the ride to work scheme
- Membership of the Church Worker’s Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%
- An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support
- Free eye tests and employer contribution towards glasses
- Free parking, the ride to work scheme and development opportunities
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.
Other roles you may have experience of could include Fundraising, Fundraiser, Grants, Grants Officer, Grants and Fundraising Advisor, Fundraising and Grants Advisor, Grants and Fundraising Officer, Fundraising and Grants Officer, Capital Projects Fundraising Officer, Heritage & Church Buildings Fundraising Officer, Church Buildings Funding Adviser, Church, Church Building. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set is thrilled to partner with a leading UK children’s charity to recruit a Senior Individual Giving Executive. This exciting opportunity plays a key role in delivering impactful, multi-channel fundraising campaigns. The successful candidate will manage high-value projects across channels such as digital, direct mail, DRTV, and telemarketing, supporting income growth through regular giving, lotteries, cash appeals, raffles, and more.
This is a fantastic role for someone with strong campaign management experience who’s ready to step up and help shape future planning, guide junior team members, and work collaboratively with a wide range of internal and external stakeholders.
If you're passionate about creating powerful supporter journeys and driving fundraising success, this could be your ideal next step.
Key Responsibilities:
- Plan and manage end-to-end fundraising campaigns across a range of channels including digital, direct mail, DRTV, dialogue, lottery, and raffles—ensuring compliance, timely delivery, and budget management.
- Support strategic development by evaluating campaign performance, contributing insights, and making data-driven recommendations to inform future Individual Giving strategy.
- Oversee campaign budgets, including forecasting, processing invoices, monitoring variances, and supporting the development of annual income and expenditure plans.
- Collaborate with internal and external stakeholders, ensuring campaigns align with brand guidelines, fundraising strategy, and organisational goals.
- Mentor and support junior team members, providing guidance on campaign delivery, professional development, and internal processes.
- Champion continuous improvement, staying up to date with sector trends, contributing to team planning, and actively supporting diversity and inclusion within the organisation.
Person Specification:
- Proven experience managing campaigns across at least two fundraising channels (e.g. face-to-face, telemarketing, direct mail, DRTV, or digital), with strong understanding of creative processes, data segmentation, and campaign evaluation.
- Skilled in setting and monitoring budgets, working to KPIs, analysing campaign performance, and supporting data-driven decision making.
- Ability to plan, prioritise and manage multiple projects simultaneously under pressure, ensuring timely delivery and accuracy in all aspects of campaign delivery.
- Excellent verbal and written communication skills, with experience liaising with internal stakeholders and external suppliers, and ability to give clear, constructive creative feedback.
- Confident using Microsoft Office (especially Word, Excel, Outlook), with analytical and numeracy skills and familiarity with database and data briefing tools.
- Proactive in personal development and supporting others, demonstrating flexibility, team spirit, and problem-solving capabilities in a fast-paced, changing environment.
What’s on Offer:
- Salary circa £30-33k
- Enjoy a healthy work/life balance with a supportive working policy, flexible hours, and travel only when required for essential team meetings or key events.
- Contribute to the planning and development of the charities Individual Giving strategy, with opportunities to shape future campaign direction and innovation.
- Benefit from tailored learning and mentoring opportunities, including overseeing junior team members and collaborating across specialist teams and external partners.
- Be part of a mission-led organisation making a tangible difference across the UK, with values of hope, respect and inclusion at its core.
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Complaints Dispute Resolution Lead
Job title: Complaints Dispute Resolution Lead
Area of work: Complaints, Customer Relations& Dispute Resolution
Contract type: Temporary (3 months initially, extension possible)
Employment type: Full-time
Hourly Rate: £27.48 p/hr (via Hays)
Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote)
Start date: ASAP
Notice period: Maximum2 weeks - essential
Overview
Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman-compliantStage 2 complaint reviews within a major G15 housing provider.
As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman'sComplaint Handling Code. You'll use your expertise to assess evidence,challenge service failings, and produce well-reasoned, timelyresponses that reflect both regulatory requirements and the organisation'sresponsibilities as a registered social landlord.
Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman-leveldecision-making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high-quality complaint resolutions for residents.
Key Responsibilities
- Lead the delivery of Stage 2 complaint reviews to Ombudsman-compliant standards.
- Investigate a high volume of complex cases, ensuring decisions are evidence-based, fair, and clearly articulated.
- Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements.
- Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision-making.
- Manage tight deadlines and work effectively under pressure to meet regulatory expectations.
- Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity.
- Work collaboratively with internal colleagues, using initiative to gather evidence and problem-solve assertively.
- Take responsibility for rapidly learning and applying policies, procedures and housing knowledge necessary for the role.
Skills & Experience Required
Essential
- Clear and uninterrupted Stage 2 review / Ombudsman-level experience within a registered social landlord.
- Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application.
- Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider.
- Proven ability to investigate independently, apply critical thinking, and produce high-quality written decisions under pressure.
- Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents.
Desirable
- Experience reviewing complaints within a large-scale housing organisation (tens of thousands of homes).
- Knowledge of complex housing services (repairs, ASB, allocations, tenancy management, etc.)
Application Process
- Submit an up-to-date CV demonstrating your Stage 2 / Ombudsman complaint review experience.
- You must meet the essential criteria to be considered, due to regulatory requirements.
- Candidates must be available to start immediately or within a maximum of 2 weeks.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
DIRECTOR OF FINANCE
We are working in partnership with a charity which offers free and confidential information, advice, counselling, support and advocacy for children and young people under 26 in Southampton, Hampshire, Isle of Wight and Portsmouth whose mission is to empower young people to reach their full potential.
The charity is now seeking to appoint a Director of Finance who will hold overall accountability for the financial leadership of the charity, with responsibility for both the strategic and operational management of the charity’s finances, including oversight of income growth through Fundraising and Development. The Director of Finance role leads on financial strategy, planning, and performance, ensuring robust financial management, high-quality insight, and long-term financial sustainability. With oversight of the finance team, the Director of Finance plays a central role in ensuring the charity is financially resilient, efficient, and able to grow and sustain its income in support of its mission.
The successful applicant will be a qualified Accountant (CIMA / CIPFA / ACCA / ACA or equivalent), consideration may be given to a part-qualified candidate with substantial relevant experience and possessing a desire to consider continuing towards full-qualification.
You will demonstrate:
- Experience and understanding of financial processes including budget management, forecasting, day-to-day income and expenditure processes, monthly reporting, and year end audit processes.
- Up-to-date knowledge of Charity regulations and relevant legislation and legal requirements
- Successful track record in working with a Trustee Board or other executive boards
- Ability to prioritise and organise own work and that of others to meet deadlines
- Experience of costing services/projects and producing comprehensive budgets
As a member of the Senior Leadership Team, the Director of Finance will make an active contribution to the organisation’s strategic direction, decision-making, and leadership, working collaboratively with colleagues to balance risk, opportunity, and impact. The Director of Finance will have up-to-date knowledge of charity SORP regulations and requirements, a high level of IT competency, including the use of Microsoft Office, and excellent communication skills with a commitment to personal growth and development. You will be a role model for the values of the Charity and ensure the needs of children and young people are at the heart of everything they do.
Benefits for working for this organisation:
- Flexible working to support working parents
- Generous holiday entitlement – 38 days including bank holidays
- Life assurance scheme
This role is subject to a DBS check, which will be carried out by the employer.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, via the Charisma Charity Recruitment website.
- Location: Southampton, hybrid/flexible working
- Closing date for applications: 15 February 2026
Please note that applications will be reviewed as they are received, we therefore encourage early applications as we may progress candidates to interview before the application deadline.
- Client Interviews: w/c 2 March 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Outside the Box we make a real difference, positively changing the lives of the people with learning disabilities/autism. To build on our success, we are now looking for someone special to lead our ‘day’ services (OTB Choices).
OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. We are at an exciting stage in our delivery and development and are seeking an exceptional person to lead and manage our services, ensuring consistently high quality provision that really does make a difference.
You will play a pivotal role in our work, proactively leading a diverse team and multi-site operations to achieve targets and outcomes. You will be solution-focused, have the strength, vision and evidenced track record of an experienced manager and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.
To apply, please submit a full CV together with a covering letter (no more than 4 sides of A4) setting out your experience and suitability for the Service Manager/Director role, taking account of the details in the attached application pack (above) and reflecting your understanding of our charity and Outside the Box.
The client requests no contact from agencies or media sales.
Operations Coordinator
We are seeking an organised and reliable Operations Coordinator to support people processes, systems and day to day operations within an international environmental charity working to protect rainforests and support local communities.
Position: Operations Coordinator
Salary: £28,000 per annum
Location: Hybrid, Cornwall (3 days office based, 2 days home based)
Hours: Full time
Contract: Permanent
Closing Date: Monday 23rd February
About the Role
This role plays a key part in keeping the organisation running smoothly behind the scenes. Working closely with the Head of People and Operations, you will provide practical administrative and coordination support across HR, IT systems, tools and office management.
The role offers variety and the opportunity to grow over time, with scope to take on more responsibility as your experience develops.
Key responsibilities include:
- Supporting HR administration including onboarding and offboarding
- Maintaining HR systems and employee records
- Managing HR inbox queries and supporting recruitment administration
- Coordinating IT access, equipment and digital tools for staff
- Acting as internal administrator for systems such as Google Workspace and Slack
- Supporting office management, suppliers and subscriptions
- Acting as a first point of contact for operational queries
- Maintaining internal policies, guidance and documentation
- Supporting risk, compliance and incident recording
- Identifying opportunities to improve systems and ways of working
About You
You will be organised, dependable and enjoy helping others work effectively.
You will have:
- Experience in an administrative or coordination role
- Strong attention to detail and ability to manage multiple tasks
- Confidence using digital systems and learning new tools
- Clear communication skills and a collaborative approach
- Good judgement when handling queries and knowing when to escalate
- A strong commitment to equity, diversity, inclusion and safeguarding
- Fluency in written and spoken English
- A genuine interest in, and commitment to, the humanitarian and environmental principles of the charity
It would be great (but not essential) if you also have:
- Experience in operations, HR or office support
- Experience working in a charity or values led organisation
About the Organisation
This organisation works internationally to protect rainforests and support Indigenous and local communities. Their approach is rooted in partnership, trust and local leadership, helping communities build resilience against the drivers of environmental destruction.
They are committed to equality, diversity and inclusion and operate robust safeguarding practices across their work.
Benefits
- Flexible working with opportunities to work from home and from the office
- Employee Assistance Programme providing 24/7 wellbeing support
- Learning and development budget and access to training
- Generous annual leave and enhanced family leave policies
- Paid time off for volunteering and payroll giving scheme
- Supportive and inclusive working culture
Other roles you may have experience of could include: Operations Assistant, HR Administrator, Office Manager, People Coordinator, Business Support Officer, Operations Officer, Executive Assistant, Administrative Coordinator. #INDNFP
If this role sounds like a good match for your skills and values, we would love to hear from you!
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job Title: Independent Visitor Co-ordinator
Service: Manchester
Reporting to: Children’s Rights Manager
Salary: £19,434.82 (£24,293.53 FTE) per annum
Location: Home based (with travel across the region)
Hours: 28 hours per week
Contract Type: Permanent
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
Our work
Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.
Coram Voice is a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.
We provide:
- Advocacy services direct to children and young people in care, in need, in custody and to care leavers and children and young people with severe and complex mental health problems. Advocates around the country support children and young people to get their voice heard in decisions about their lives.This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.
- Independent Mental Health Advocacy (IMHA) to advocate for young people as qualifying patients under the Mental Health Act, in order to fully support them to get their views heard in matters relating to their mental health.
- Independent Visitor services offers a child or young person in care an adult volunteer who provides independent, one-to-one visiting, advice and befriending support. Our independent visitors can become the only long-term, consistent source of support throughout a young person's time in care.
- Independent services provide independent person services for complaints by children and for reviewing whether children should be locked up in secure units on welfare grounds.
- Policy and campaigning to create a better system for all children and young people looked after by the state, for their care to be more child-centred and to give young people a greater say in decisions about their lives.
- Participation services to ensure children and young people have a voice in the development and delivery of services and campaigns, and through the process, provide the opportunity to develop relevant skills which will be of benefit to them in their future lives.
- Training, development and information for young people, advocates and child care workers, offering courses in advocacy, children’s rights and child-centred practice across a range of areas including the National Advocacy Qualification.
Job Introduction
- Are you passionate about supporting and developing volunteers?
- Are you looking for an opportunity to help make positive differences to the lives of children and young people who are looked after or care leavers of the local authority?
- Do you want to work with a leading national independent children’s charity?
Then come join us here at Coram Voice. We have an exciting opportunity for you to become a co-ordinator of our independent visiting service in Manchester.
We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services. We recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and young people we help.
About the Role
You will co-ordinate and deliver a statutory independent visitor service to children and young people in care or care leavers of Manchester.
You will recruit, assess and train volunteers to become independent visitors, who are volunteer befrienders to children and young people looked after or care leavers. You will manage a cash flow to fund suitable activities for independent visitors to enjoy with the young person. You will manage data and reporting for this statutory service so that service leads and other stakeholders can understand the activity in the service.
We are a child led service, you will not act outside of the young person’s instructions (except in matters of child protection and safety.)You will build strong relationships with the child or young person, independent visitors and other significant adults, you will support Independent Visitors to develop long term, meaningful friendships with the young person.
You will work in partnership with other parts of the service, organisation and external agencies and professionals. This is to ensure there are pathways to attract and retain Independent Visitors in the area and sometimes out of area.
What you will receive
We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 25 days’ annual leave plus an additional 3 days paid leave between Christmas and New Year. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.
You will get a genuine opportunity to make a difference every day.
Recruitment process
Shortlisting will be undertaken by Emma Keen, Children’s Rights Manager and Sarah Gabriel, Children’s Rights Manager. Successful candidates will then be invited for interview.The interview process comprises of a written exercise and a panel interview.Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.
Returning your application:
- We cannot accept general CVs. When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
- Applications must be fully completed.
- If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post.
Closing date: Monday 2nd February 2026 at 9am
Interview date: Thursday 5th February 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
We’re looking for a flexible, adaptable and creative Funding expert to join our talented team of Development Managers, supporting local organisations and residents and helping the voluntary, community, faith and social enterprise (VCFSE) sector to grow and thrive.
You will be engaging directly with frontline voluntary and community groups, providing fundraising advice, bid-writing support, bid reviews, funding searches and signposting, and training. You will also develop partnerships with other local agencies to better support the local voluntary sector and influence funders, and identify local funding development needs to help inform our training programme for voluntary groups.
You’ll bring experience in developing fundraising strategies within the VCFSE sector, an understanding of the governance issues that could be barriers to successful funding applications and how to overcome them, and knowledge of funder priorities that groups should be aware of.
In return, we offer flexible, hybrid working options, a free Employee Assistance Programme, and up to 7.5 hours of volunteering leave per year.
For more information about the role, or to apply, please visit our website by clicking the button on this listing.
We support and champion Somerset’s charities and voluntary organisations to help change lives and build healthy, resilient communities.



The client requests no contact from agencies or media sales.
Hours: Full-time
Salary: £39,114.92 to £43,000
Hours: 37
Closing Date: 9 February 2026 - we reserve the right to close early if we have enough suitable candidates
Northamptonshire Carers is seeking a passionate and experienced Registered Manager to lead our regulated care services. This is a pivotal role ensuring high-quality, person-centred care delivery across our services, maintaining compliance with CQC and other statutory regulations, and supporting our mission to improve the lives of carers and those they care for.
Key Responsibilities
- Lead and manage regulated care services, ensuring contractual targets and quality standards are met.
- Maintain CQC registration and ensure full compliance with regulatory requirements.
- Oversee personal care services and manage day-to-day operations, including out-of-hours on-call.
- Supervise regulated care staff and administrative support, ensuring effective recruitment, training, and performance management.
- Conduct audits, prepare for inspections, and report to senior leadership and trustees.
- Implement safeguarding protocols and ensure GDPR compliance.
- Attend strategic meetings and maintain relationships with key stakeholders.
- What We’re Looking For
- Proven experience in managing regulated care services, ideally within a community or charitable setting.
- Strong understanding of CQC standards and care sector regulations.
- Excellent leadership, organisational, and communication skills.
- Ability to manage contracts, staff development, and quality assurance processes.
- Commitment to person-centred care and continuous improvement.
- A collaborative team player with a proactive approach to problem-solving.
Why Join Us?
- Be part of a respected local charity making a real difference.
- Work in a supportive, values-driven environment.
- Opportunities for professional development and training.
- Office-based role fostering team cohesion and collaboration.
What we’ll offer in return:
- 24 days holiday plus bank holidays - pro rata for part-time
- Simply Health Cash Plan
- Death in Service benefit (should the worse happen, your loved ones will be supported)
- A supportive environment, no stuffy dress-codes, flexibility where we can
- Hybrid Working
What next:
- Click apply and we look forward to receiving your application
- Please be advised, should we receive enough suitable applications, we reserve the right to close the vacancy early.
- The successful candidate will be required to have an enhanced DBS check and the right to work in the UK.
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment team aware as soon as possible.
We at Northamptonshire Carers are committed to supporting and promoting Equality, Diversity and Inclusion and are passionate about action, not words, being essential when tackling workplace race inequality. We have made some great progress with our EDI work and as a result, have become a Race Equality Matters Trailblazer, awarded to us for our efforts in championing and pioneering the drive towards racial equality. But we still have lots of work to do to continue to raise awareness, tackle all forms of discrimination and inequality, and create greater understanding of the issues that impact all of the people we affect, both in the workplace and the services our organisation provides. We are committed to being an inclusive organisation and recognise the important role our staff and service users play in creating and maintaining that inclusive culture.
We are striving to be a diverse, inclusive organisation and support under-represented unpaid carers. You can read about our Big Promise Project here
Are you seeking a new career?
Do you want to be part of this dynamic, forward thinking charity?
We are keen to attract applicants who reflect the diverse communities we support in Northamptonshire.
Full-time, part-time, overnight and flexible working hours available.
"Working for Northamptonshire Carers is a great place to be feeling welcomed and valued from the get go." - Dave
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