Communication officer jobs

CALM (Campaign Against Living Miserably) is a growing organisation on a mission to save lives. We have just launched an ambitious five-year strategy, alongside a bespoke Behaviour Change/Engagement Framework and a new Measurement System designed to help us understand and demonstrate the impact we are having. Data is at the heart of how we will get there.

The Opportunity

This is a newly created, senior contract role at an exciting inflection point for CALM. We are building the analytics foundations that will underpin our long-term growth and impact.
 

You will help us embed our new Behaviour Change Framework and Measurement System into practice. And also help strengthen the organisation’s analytics maturity, ensuring our Azure data warehouse and Power BI reporting capabilities are fully utilised and embedded into decision-making.

This is a senior role, but it is also highly hands-on. We are a small organisation and are looking for someone who is equally comfortable shaping strategy, building frameworks, improving infrastructure, and directly delivering analytical work.

Key Responsibilities

Embedding Our Behaviour Change Framework & Measurement System

• Help us put our newly launched Behaviour Change Framework and Measurement System into practice across the organisation

• Support the setting of baselines and targets for our five-year OKRs, and define the year-to-year milestones that will track our progress

• Audit the data we already hold, identify the gaps, and develop new data collection methods where needed

• Design how we report, review, and evaluate against the framework

• Create practical guidelines and clear rules for using the framework and associated survey questions

Building Our Analytics Infrastructure

• Take ownership of our Microsoft Azure Data Warehouse and Power BI environment, and drive meaningful adoption across the organisation

• Build and mature our data pipelines so that all key data sits in one place and is reliable, consistent, and usable

• Oversee the development of scalable data models, reporting structures and analytics processes that provide clear actions

• Deliver high-quality, actionable dashboards, KPIs, and reporting frameworks that support decision-making at every level

• Work with external data engineering consultancies where appropriate to accelerate delivery

Setting Us Up for Long-Term Success

• Establish the data and analytics foundations that will support CALM's growth and scale 

• Create sustainable processes, documentation and ways of working that ensure capability and knowledge remain embedded beyond the life of the role

• Develop a practical forward-looking plan for data and analytics at CALM

• Champion data literacy across the organisation, building confidence and capability in the teams around you

Leading & Collaborating

• Lead and manage our Data Analyst, who will report directly into this role.

• Work closely and collaboratively with our Senior Insight Manager to ensure strong alignment between our Insight and Analytics functions

• Engage confidently with senior stakeholders including the CEO, COO and Senior Leadership

Experience

Essential

• Proven experience in a senior data or analytics role, with hands-on delivery experience

• Good understanding of data warehousing, data modelling and analytics best practices

• Strong technical skills across data modelling, SQL, Power BI and modern data platforms

• Experience working with cloud-based data platforms (ideally Microsoft Azure)

• Practical experience building and maturing analytics capabilities in a growing organisation

• Experience developing reporting frameworks, KPIs and performance measurement approaches

• Knowledge of web analytics tools such as GA4 and CRMs e.g. Salesforce

• Strong written and verbal communication skills

• A highly organised and structured approach, with strong attention to documentation and process design

• A collaborative working style and the ability to build strong relationships across a small, mission-driven team

• Experience managing and mentoring junior analysts

• A hands-on, pragmatic mindset with the ability to prioritise effectively and focus on impact

Desirable

• Previous data engineering experience

• Management of AI/ML workflows and predictive analytics projects

• Experience working within a charity, non-profit, or mission-led organisation

 

Why work for us?

Reports to: Director of Data and Innovation (Seun Akindele)

Contract: 12month FTC

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: per annum 

A work environment that values creativity, personal growth and collaboration.

Applications will close on Friday 26th June and are reviewed on a rolling basis; we encourage interested candidates to apply early.

About us:

We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.

We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.

We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.

Contract
Full-time, permanent
(We welcome proposals for flexible working arrangements)

Salary
£50,000 per annum

The Director of Operations for Edinburgh International Book Festival [EIBF] sits at the intersection of programme delivery, organisational management and operational leadership. The role combines events delivery with charity-wide management. This ensures that EIBF runs smoothly, festivals and events happen effectively, and all activity aligns with our charitable objectives and purpose.

The Director of Operations will lead all operational and logistical aspects of the annual Book Festival and year-round programmes. They will ensure effective governance, efficient systems, safe and compliant event delivery, and ensure resources are allocated appropriately to support the charity’s mission to promote engagement with, and enjoyment of, books, writing and ideas. They will manage relationships and contracts with site and production teams, and a range of other key stakeholders and partners. They will own and actively manage policy and systems management in the organisation, including oversight of digital infrastructure, as well as lead the HR function in a busy organisation.

Success in the role will balance the following elements:

• Leading the operational delivery of the Festival and programmes including effective stewarding of key relationships and contractors
• Optimising the culture of EIBF through effective management of HR and internal processes
• Effective management of EIBF planning, systems and processes, including digital transformation.

Key responsibilities will include:

• Strategic operations
• Strategic contribution
• Festival delivery
• People and resource management
• Governance and compliance 
• Systems and process improvement
• Leadership and team management 

Essential Person specification:

• Significant senior operational leadership experience within a complex, fast paced organisation
• Proven experience translating organisational strategy into effective operational delivery, systems and processes
• Experience leading organisational change, growth or transformation while maintaining operational resilience • Strong experience delivering complex live events or public programmes, including logistics, production, venues, and supplier management
• Experience managing contracts, procurement processes, and strategic operational partnerships
• Strong understanding of governance, compliance, risk management, and health and safety
• Experience leading HR processes, people management, and organisational culture development
• Experience delivering systems development, digital transformation, or process improvement projects
• Strong understanding of organisational infrastructure including IT, CRM, ticketing. and data governance
• Excellent leadership, communication, and stakeholder management skills
• Ability to work strategically while remaining practical and hands-on in a small, agile organisation

For more information on key responsibilities and person specifications please see full Job Description on EIBF website. 

Key Dates:

Closing date for applications: Monday 29th June 2026.

Interviews will be held in central Edinburgh during the week of 6th July. Remote interview requests will be considered but in person is preferred.

Product Lead – HOSTHub  

(Operational Product Delivery) 

Reports to: Operations Director (Head of Delivery) 
Contract: 1.0 FTE (Temp to Perm) 
Location: Remote (UK or International) 

Role Purpose 

The Product Lead – HOSTHub is responsible for identifying, prioritising, and resolving day-to-day product challenges across HOST’s digital platform. 

HOSTHub serves as the operational backbone of the organisation, enabling delivery across finance, legal, partnerships, and hosted partner services. In this role, the Product Lead ensures the platform functions effectively in practice—by understanding user needs, surfacing issues early, and driving the design, prioritisation, and rapid delivery of solutions. 

While contributing to the longer-term product vision in collaboration with the leadership team and development partners, the primary focus remains on operational product delivery. This includes managing fortnightly sprint cycles, maintaining a dynamic and prioritised backlog, and ensuring continuous alignment between user requirements, internal processes, and platform capabilities. 

The role requires a highly hands-on individual who thrives at the intersection of users, internal teams, and developers, with the ability to translate real-world challenges into clear, actionable product decisions. 

Core Responsibilities 

1. Product Problem Identification and Prioritisation 

Lead the ongoing identification of friction points, inefficiencies, and system gaps across HOSTHub use cases, including those impacting hosted partners, funders, and internal staff workflows. 

Maintain a dynamic, prioritised backlog of product issues and enhancements, informed by user insight and operational impact. 

Work closely with delivery teams across finance, legal, partnerships, and community support to understand how the platform performs in practice and where it falls short of user needs. 

Translate operational challenges into clear, well-defined product requirements that are actionable for development teams. 

Ensure prioritisation is driven by delivery urgency, risk exposure, and opportunities for efficiency, rather than abstract feature development. 

2. Sprint Management and Delivery Execution 

Own the end-to-end delivery of the product, managing fortnightly sprint cycles. 

Set sprint priorities, create and refine tickets, and ensure all development work is well-scoped, logically sequenced, and ready for delivery. 

Collaborate directly with development contractors to run sprint planning, stand-ups (where applicable), and sprint reviews. 

Validate completed work against real user workflows before release to ensure quality and usability. 

Maintain clear visibility of progress, risks, and dependencies, escalating blockers and trade-offs to the Operations Director as needed. 

Provide bi-weekly sprint reports outlining delivered outcomes, outstanding issues, and upcoming priorities. 

3. User Engagement and Feedback Loops 

Establish continuous feedback loops with both internal users (staff teams) and external stakeholders (hosted partners and funders). 

Conduct structured user conversations to understand how systems are used in practice, not just how they were designed to be used. 

Validate proposed solutions with users prior to development where appropriate, ensuring alignment with real needs. 

Ensure user insights consistently inform backlog prioritisation and shape sprint scope. 

Maintain a clear view of user satisfaction grounded in qualitative feedback, not just survey-based metrics. 

4. Cross-Team Operational Alignment 

Act as the central point of coordination across product, delivery teams, and external developers. 

Ensure HOSTHub effectively supports real operational workflows across key service areas, including Project Hosting, Hosted Grantmaking, and Capacity Building. 

Partner closely with Finance, Legal, and Partnerships teams to align system functionality with compliance, contractual, and reporting requirements. 

Identify and resolve misalignments between team processes and platform functionality, either by adapting the system or clarifying and standardising ways of working. 

5. Development Oversight  

Manage the day-to-day relationship with the development team, ensuring requirements are clear and issues are addressed promptly. 

Ensure all development outputs are practical, functional, and aligned with real operational needs. 

Avoid over-specification and unnecessary complexity, prioritising simple, implementable solutions. 

Track defects, rework, and technical debt, incorporating them into sprint priorities where they have a meaningful operational impact. 

6. Data, Workflow, and System Effectiveness 

Ensure HOSTHub captures and delivers data that is accurate, actionable, and aligned with reporting requirements. 

Identify and implement opportunities to automate key workflows, reducing manual effort across teams. 

Partner with internal stakeholders to ensure system logic supports compliance and audit requirements in day-to-day operations. 

Maintain clear, practical documentation of key workflows and system behaviours to support effective operational use. 

7. Risk, Compliance, and System Integrity 

Work closely with the Legal Lead and Operations Director to ensure product decisions do not introduce unmanaged risk. 

Prioritise data protection, security, and system reliability as core product considerations. 

Ensure compliance requirements, including data protection and financial controls, are embedded in how the platform operates in practice. 

Take clear ownership of system incidents or failures, coordinating response and ensuring timely resolution and follow-through. 

8. Contribution to Product Direction 

Contribute to longer-term product thinking, including roadmap development and the ongoing evolution of the system. 

Provide grounded input to strategy based on observed user behaviour, operational constraints, and delivery realities. 

Ensure product direction remains focused on solutions that are practical, scalable, and genuinely valuable to users. 

Key Relationships 

Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, Training Lead. 

External: Developers, technical providers, hosted partners, funders. 

Performance Indicators 

Reliable delivery against sprint commitments, with a clear connection to resolved operational issues. 

Reduction in recurring user-reported problems across key workflows. 

Demonstrable improvements in system usability and efficiency for internal teams and hosted partners. 

A well-maintained backlog with clear, transparent prioritisation rationale. 

Strong alignment between platform functionality and operational delivery needs. 

Timely identification and effective resolution of system risks and critical defects. 

Required Experience 

5–8 years’ experience in hands-on product management or product delivery roles, with clear ownership of day-to-day execution. 

Proven experience managing sprint cycles and working directly with developers to deliver iterative improvements. 

Strong track record of identifying user needs and translating them into effective product solutions. 

Experience working with complex operational systems involving multiple user groups and workflows. 

Ability to operate effectively in environments with evolving and loosely defined requirements. 

Comfortable working across technical and non-technical teams, acting as a practical bridge between them. 

Familiarity with system integrations, workflow tools, and data-driven platforms (e.g. CRM systems, finance platforms automation tools) 

Strong prioritisation skills, with the ability to balance urgency, impact, and feasibility. 

Clear, structured communication style, enabling effective coordination and delivery clarity across teams. 

Lead a unique mental health retreat service helping prevent crisis admissions and supporting recovery across Gloucestershire. Join a values-driven organisation making a lasting difference through compassionate, person-centred care.

Swindon & Gloucestershire Mind is seeking an experienced and motivated Service Manager to lead Alexandra Wellbeing House — a unique short-term mental health retreat delivered in partnership with Gloucestershire Health & Care NHS Foundation Trust. Supporting adults experiencing acute emotional distress, the service provides an alternative to inpatient admission through early intervention, recovery-focused support, and collaborative care planning.

This is an opportunity to lead a skilled multidisciplinary team while shaping the future development of an innovative community mental health service. You will work closely with NHS partners, Crisis Teams, Community Mental Health Teams, and third-sector organisations to strengthen referral pathways and improve outcomes for people experiencing mental ill health.

We are looking for someone with strong leadership experience, a passion for person-centred mental health support, and the ability to build trusted partnerships across services. You will oversee service quality, staff development, safeguarding, performance reporting, and continuous improvement while ensuring the service remains welcoming, safe, and empowering for everyone accessing support.

In return, we offer a supportive and forward-thinking working environment, ongoing professional development, supervision, flexible working opportunities, generous annual leave, and the chance to help shape meaningful mental health services within the local community.

Join us and help create services where people are recognised, valued, and supported.

Reports to:  Chief Executive Officer   

Location:  Flexible: monthly co-working days in London and additional regular stakeholder meetings as required nationwide. 

Salary:  £45,000 - £50,000  

Hours: Full time; 37.5 hours a week , We are happy to consider requests for flexible or part time working  

Contract : Permanent  

ABOUT THE ROLE 

Role overview 

The Head of MAT and School Partnerships will build and lead a high-impact portfolio of strategic MAT partnerships that improve recruitment, retention and long-term success for career change teachers while strengthening outcomes for schools and pupils. 

This is a pivotal leadership role at the heart of Now Teach’s next phase of growth and impact. The postholder will play a central role in shaping how we work with MATs nationally and how career change teachers are recruited, supported and retained within schools serving disadvantaged communities.

You will also work closely with the Director of Network and Head of Impact to develop a school engagement, impact and advocacy strategy across the 500 schools where our 1,000-strong Now Teacher Network currently teach.

In this role you will……   

Lead the design, delivery and evolution of Now Teach’s MAT partnership strategy aimed at ensuring Now Teacher impact in schools. You will support teams to deliver on their agreed recruitment targets and network offer commitments , establishing and growing a portfolio of deeply engaged partners who get it right for their career change teachers.

You will create and maintain strategic relationships, act as a sector expert for growth opportunities, influence and negotiate at senior levels and demonstrate excellent communication skills. Strong judgement and relentless customer focus will be essential as you build customer loyalty and enhance MAT and school advocacy and ultimately, our impact. 

Key responsibilities 

Strategic Leadership  

• Lead the further development,  execution and continuous improvement of the charity’s MAT and School strategy   

• Feed your knowledge into decisions that will support us to increase our footprint in schools serving areas of greater socio-economic disadvantage 

• Use partnership insight and data to inform organisational strategy and decision-making 

• As a member of the extended leadership team, you will contribute to wider organisational planning, decision-making and strategic development 

Partner Development and Account Management 

• Identify and action external landscape opportunities leading on relationships with relevant sector partners 

• Build and manage a high-quality pipeline of prospective MAT partners who embed the Now Teach model successfully and champion its impact across the sector 

• Shape the development of CRM and partnership management systems that enable high-quality and scalable account management 

• Maintain robust partnership governance, ensuring compliance with contractual agreements and organisational standards 

• Design and deliver an approach for engaging existing partner schools to strengthen relationships and maximise Network impact. 

• Oversee a suite of messaging and materials that can be used to brief external audiences and pitch to potential partners supported by Now Teach Communications colleagues 

• Manage a lighter touch relationship rhythm with a wider set of training providers in our portfolio.

Cross-Organisational Delivery 

• Define and embed scalable partnership delivery models across recruitment and network teams to ensure successful delivery of agreed partnership models with up to 8 priority partners in year 1 growing to up to 15 over the next 3 years 

• Work with the Leadership team to implement required changes so that by 2030, 70% of new Now Teach recruits are placed with priority partners and experience an integrated Network offer achieving sector-leading satisfaction scores from Now Teachers and partner schools 

• Deliver on our ambition for 60% of all new Now Teachers to be teaching in schools serving areas of greater disadvantage by 2030 

 Business Development & External Influence 

• Secure partnership income targets, negotiate partnership contributions, and drive commercial sustainability, working closely with COO/Finance Manager on ongoing cost models. 

• Position Now Teach as a leading strategic partner for MATs seeking to recruit and retain high-quality career change teachers 

• Represent Now Teach externally across the education sector, building credibility and influence with MAT leaders, system partners and sector stakeholders 

• Maintain deep understanding of MAT priorities, workforce challenges and sector developments 

Impact, Evaluation & Continuous Improvement  

• Work closely with the Head of Impact to monitor and evaluate partnership work

• Identify insights and trends that support continuous improvement and work collaboratively across teams to iterate our future partnership models 

• Deliver and monitor data sharing agreements with priority partners working closely with our Data Manager and Head of Technology to ensure high quality and robust data sets

• Monitor and report on pipeline progress and established success metrics as part of the leadership team, course correcting as required 

PERSON SPECIFICATION 

Who you are (qualities/values) 

• You thrive when operating in ambiguity and can implement new approaches from the ground up 

• You enjoy being part of a small team where people work together to drive work forward  

• You are highly self-directed and comfortable leading complex workstreams independently

• You are credible operating with senior education leaders and understand the realities facing MATs and schools 

• You’re skilled at aligning colleagues (internally and externally) around a shared delivery plan 

• You’re committed to your own personal and professional development  

• You’re passionate about ensuring that schools and students benefit from the inspiring professional and life experience of career change teachers.  

What you’ll need to succeed in this role  

• Ability to think strategically and spot opportunities to maximise organisational impact 

• Proven track record of translating strategy into scalable operational delivery and measurable impact 

• Proven experience building and managing senior strategic partnerships, ideally within education, public sector or mission-driven organisations to achieve success metrics 

• Experience influencing senior stakeholders including CEOs, MAT executives or system leaders and shaping compelling propositions 

• Strong commercial acumen and negotiation capability

• A relentless focus on exceptional partner experience and reputation enhancement 

• Strong ability to lead through influence across cross-functional teams and external stakeholders

• A commitment to promoting equality, diversity, and inclusion. 

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At Now Teach we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. 

WORKING AT NOW TEACH 

Our people join and stay because they value Now Teach’s flexibility, close-knit team culture and social purpose. 32% of employees at all levels of the organisation work part time and everyone works flexibly, with time off in lieu part of our standard working practices. We are a small, collaborative and supportive team of nearly 20 people. We are non-hierarchical, and we set clear expectations and celebrate the successes of teams and individuals.  

Our Vision 

Schools and students benefit from the inspiring professional and life experience of career change teachers. 

Our Values 

Now Teach has four core values which encompass how we work together to delivery our vision and mission: Drive impact through expertise; Focus on who matters most; Make change happen; and Build connections that amplify. 

Our culture and values are central to us encouraging and supporting people into teaching. Without our positive, honest, and flexible approach we wouldn’t be able to adapt to meet the needs of Now Teachers. We have been named as one of Escape the City’s Top 100 Employers in 2021 and 2022 and have been recognised as a Working Mums’ Top Employer and at the Working Dads Employer Awards. We have won awards for our Culture, Flexible Working and Excellence in Public Service.   

In return we offer you 

As well as flexible working and a great culture, we offer a wide range of benefits including 25 days annual leave per year (plus bank holidays), an additional 3 days for Christmas closure (25th Dec-1st January), a  pension scheme with a generous 11% employer contribution, enhanced parental leave policies, a rewards platform with employee discounts, access to an Employee Assistance Programme and an annual professional development budget for each employee. 

Working arrangements 

Full time/part time role, flexible working patterns possible. Now Teach are supported to work flexibly at co-working spaces or at home as needed with monthly working days in London. You will be required to cover your own travel expenses to London.

Application Process 

Please submit your CV and a cover letter (max. 2 pages for the cover letter)

Applications close on 15th June 

First stage interviews will take place on 24th June online 

Second stage interviews (if appropriate) will take place on 1st July in person at a location in London

Diversity, Equity & Inclusion 

Now Teach strives to be a workplace that is diverse, equitable and inclusive where we can ALL be ourselves. We encourage applications from people of all backgrounds, ethnicities, ages, gender identities, stages of life and those with hidden or visible disabilities.

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll endeavor to be as accommodating as possible. If you would like to discuss specific requirements, please contact us and ask to speak to the Operations Team.

All applicants must have an existing Right to Work in the UK. 

Safe Recruitment Procedure 

Now Teach are committed to safeguarding and promoting the welfare of children and young people.To meet this responsibility, we follow a rigorous selection process, and all successful candidates will be subject to a Basic Disclosure and Barring Service check. 

Duchenne UK works tirelessly to challenge barriers, deliver practical solutions, and speed up progress for families affected by Duchenne muscular dystrophy (DMD). The charity collaborate with leading researchers, clinicians, industry and charity partners to deliver hope and measurable progress for people living with DMD in the UK.

Founded by two mothers whose sons were diagnosed with DMD, the charity has raised more than £34 million to accelerate research, improve care and help transform outcomes for families affected by this life-limiting condition.

As the charity enters a new phase of growth, it is investing in the structures, stewardship and fundraising expertise needed to build on that success while preserving the entrepreneurial spirit and close community connections that have made it so successful.

A newly created role, the Head of Relationship Fundraising will lead a diverse portfolio spanning Family & Friends fundraising, community fundraising, mid-value and major donor relationships, charity partnerships and corporate fundraising opportunities. Reporting to the Director of Income Generation, you will inherit an established portfolio of supporters and partners while identifying new opportunities for growth across the Duchenne community and beyond.

A key focus will be Duchenne UK’s Family & Friends Funds programme, a nationwide network of more than 50 family-led funds. You will combine ambitious income generation with exceptional supporter care, building trusted relationships with families, supporters, partners and donors whose connection to DMD is often deeply personal.

Working closely with the Director of Income Generation, CEO and co-founder Emily Reuben OBE, co-founder Alex Johnson OBE, and wider senior leadership team, you will play a pivotal role in shaping the future direction of relationship fundraising and helping to build a more strategic and sustainable fundraising programme for the years ahead.

As Head of Relationship Fundraising, you will:

• Lead delivery of Duchenne UK’s relationship fundraising strategy, driving sustainable income growth across multiple income streams
• Develop and grow Family & Friends fundraising, community fundraising, mid-value, major donor, partnership and corporate fundraising opportunities
• Build and steward a pipeline of supporters and prospects, developing meaningful long-term relationships
• Develop the Family & Friends Funds programme, ensuring excellent and compassionate supporter experiences
• Develop supporter journeys, stewardship plans and relationship management processes that increase engagement and retention
• Strengthen fundraising systems, processes and ways of working to support future growth
• Operationally lead relationships with charity partners and key stakeholders
• Monitor fundraising performance, pipeline activity and KPIs
• Line manage the Community & Events Fundraiser and help shape the wider fundraising function’s future direction, structure and growth

Essential skills and experience:

• Significant experience in relationship fundraising, with a track record of delivering sustainable income growth
• Experience managing complex supporter or donor relationships in emotionally sensitive or values-led environments
• Experience working with high-value supporters or philanthropy audiences
• Experience developing community, peer-to-peer, high-value or partnership fundraising relationships
• Demonstrable success in achieving income targets and building fundraising pipelines
• Strong relationship management and influencing skills, with the ability to engage a wide range of stakeholders
• Experience developing supporter journeys and stewardship approaches that improve engagement and retention
• Strong financial awareness, including pipeline management and forecasting
• Excellent communication skills and experience using CRM systems effectively
• Exceptional emotional intelligence, empathy and a commitment to outstanding supporter care
• A proactive, entrepreneurial and solutions-focused approach

Desirable:

• Experience within a health, medical research or disability-related charity
• Experience of diagnosis-led, in-memory or bereavement-related fundraising
• Knowledge of fundraising regulation, GDPR and Gift Aid
• Experience using Salesforce

Employee benefits

• 25 days annual leave plus bank holidays (pro rata)
• Summer Fridays – half days on Fridays in July and August (pro rata)
• Team wellness day and team away day
• Employee Assistance Programme and wellbeing support

Dignity in Dying and Compassion in Dying are partnering with Robertson Bell to recruit a Head of Finance on a permanent basis.

This is an exciting opportunity to join two sister organisations working at the centre of an important and evolving area of public policy and individual choice. Operating with a shared vision and strong collaborative culture, both organisations are committed to supporting people through high-quality information and support services, advocacy and campaigns.

Reporting to the Deputy CEO, the Head of Finance will play a key role in supporting the organisations’ ongoing work by providing integrity and efficiency across financial processes, systems, controls and reporting. This role offers the opportunity to join a collaborative and values-led organisation with a supportive leadership team, flexible hybrid working and the chance to contribute meaningfully within a small but highly impactful environment.

The role:

• Provide integrity and efficiency in the financial processes, systems, controls and reporting across both organisations.
• Prepare statutory annual accounts in accordance with Charity and Company law.
• Work with the Senior Management Team (SMT) to prepare, present and implement annual budgets.
• Monitor and manage financial performance including production of quarterly management accounts, finance reports and ongoing cash flow forecasts.
• Reconcile major balance sheet accounts and revenue reporting between systems.
• Oversee transactional input of income and expenditure transactions, and all payroll procedures.
• Support the Finance and Audit Sub Committees, preparing relevant papers and attending meetings.
• Work closely with auditors and maintain relationships with professional advisors, insurance brokers and bankers.
• Ensure compliance with all statutory reporting and filing requirements, including the Charity Commission and Companies House.
• Provide support and advice to the SMT on financial and relevant matters as they arise.
• Monitor and manage organisational funds on cash deposit platforms.
• Manage partial VAT exemption and VAT reporting requirements.
• Develop and implement financial systems and procedures to ensure best practice and adherence to applicable accounting standards.
• Identify opportunities to improve reporting, operational efficiency and financial processes.
• Line manage and support the development of the Finance Officer.

The organisations:

Dignity in Dying and Compassion in Dying share the aim of improve dying in the UK by putting people in charge of decisions about the end of their life. Dignity in Dying campaigns to change the law to allow the option of assisted dying for terminally ill, mentally competent adults in the UK. It is a not-for-profit membership organisation. Compassion in Dying is a registered charity which provides information and support to people to be in control of their end-of-life decisions, alongside gathering evidence to improve culture and policy.

Operating within a collaborative and supportive culture, this role offers the opportunity to work alongside committed and passionate colleagues within a flat organisational structure. The successful candidate will join a team that values initiative, accountability and strong working relationships, while offering the autonomy to take ownership of the finance function and contribute to future improvements.

Essential criteria:

• Qualified accountant (ACA, ACCA, CIMA or equivalent).
• Experience in a managerial finance role, ideally within a charity or not for profit organisation.
• Strong understanding of charity accounting and Charity SORP.
• Experience preparing management accounts, budgets, forecasts and statutory accounts.
• Strong understanding of financial controls, governance and compliance requirements.
• Experience supporting audit processes and working with external auditors.
• Knowledge of VAT reporting and partial VAT exemption.
• Ability to explain financial concepts to non-financial colleagues and managers.
• Self-starter with the ability to manage responsibility within a small team environment.
• Strong relationship-building skills with the ability to quickly establish credibility internally and externally.

If you are a qualified finance professional looking to join a collaborative and mission-led organisation where you can contribute both strategically and operationally, we would love to hear from you. Apply before the 7^th June to be considered!

This role is based in London with hybrid working and an expectation of a minimum of two days per week in the office at Oxford Street.

Are you a relationship-driven fundraiser specialising in Individual Giving, who believes in the power of faith in action to change lives?

This Fundraising Manager role is all about crafting compelling appeals and building meaningful supporter journeys, with the chance to help shape fundraising at a pivotal moment of change for Church Army.
 

Salary: £42,848
Contract: Permanent, full-time 37.5 hours per week, able to consider reduced hours
Location: Hybrid, either 2 days in Sheffield, or open to remote set-up if further afield
Benefits: 25 days leave plus bank holidays, 5% employer pension scheme and a range of other benefits including an Employee Assistance Programme, Death in Service and cycle-to-work

About Church Army

Church Army is a charity working across the UK and Ireland, sharing the Christian faith through words and action. They want everyone, everywhere to encounter God's love and be empowered to transform their communities, tackling social deprivation through partnership and collaboration.

Through a network of evangelists, they support marginalised and overlooked communities, including young people and those facing homelessness and addiction. They also extend their impact through a growing network of youth churches and mission hubs, creating welcoming, creative and accessible church communities where people can connect and belong.

About the role

Church Army is entering a new chapter - with fresh leadership, a developing strategy and a real opportunity for someone to help shape how fundraising and engagement looks going forward. The beauty of this reimagined role is that it's both strategic and hands-on, with chance to learn and develop, potentially adding new strings to your fundraising bow.

The role holds responsibility for individual giving, legacies and trusts fundraising, but we don't expect you to come with it all. You'll be given the time, space and tools to develop any skills and experience you don't currently have.

What we definitely need is someone with a strong foundation in Individual Giving - that means the ability to lead on campaigns and product development, as well as confidently manage pipeline planning.

You'll take creative control and responsibility for delivering effective multi-channel fundraising appeals, including key moments in the campaign calendar, such as the Christmas appeal. Using insight, storytelling and data to deepen relationships and grow income, you'll develop meaningful supporter journeys that recruit, retain and inspire generosity. Working closely with colleagues across communications, operations and programmes, you'll help strengthen collaboration across teams, ensuring day-to-day activity and processes support the shared goal of bringing Church Army's mission to life.

You'll also line manage the Individual Giving Officer, providing guidance and support, as well as supervising and supporting the Trusts Consultant and Legacy Consultant. This could be a perfect development opportunity for someone looking to build or grow their leadership experience.

About you

• You're already an experienced Individual Giving fundraiser with a passion and talent for exceptional storytelling, able to write compelling copy that inspires people to take action.
• You can demonstrate previous experience managing campaigns or projects end-to-end and feel confident working with data and insight to optimise results.
• You either already see yourself as a leader or have ambition to be one, with the potential and capability to lead by example and provide guidance and mentorships to others.

We really want to emphasise that you don't need to tick all the boxes to be considered, but you do need to be motivated to broaden your skillset and experience, with natural curiosity and a solutions-focused way of being.

Alignment with Church Army's Christian mission and feeling comfortable working in a faith-based environment where prayer and shared values are part of daily life is important. This role has an occupational requirement for the postholder to be a practising Christian.

How to Apply

If this sparks your imagination and interest, then we'd love to hear from you. Please send a copy of your profile or CV to Amelia Lee at Charity People as the first step and she'll be in touch with further details it your experience matches what we've asked for.

Deadline: 9am on Wednesday 17th June

Interview dates, still to be confirmed

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

About Us

Learning with Parents supports all families to have positive learning interactions together. We drive inclusive parental engagement by partnering with schools and leading the sector through learning what works.

By partnering with primary schools, we support thousands of families across the UK to enjoy learning together at home. Our child-led videos and hands-on family activities replace traditional homework. Through behavioural insight research, innovative technology and teacher training we ensure that as many families as possible are supported effectively.

We are working to improve parental engagement across the sector, by producing evidence of parents’ impact and generating insights into how schools can best support them. Learnings are disseminated through the Parental Engagement Forum and amplified through the Fair Education Alliance.

About the Role

The Operations Coordinator will play a key role across the charity, supporting the smooth running of Learning with Parents’ core functions during a period of growth and enabling the team to effectively deliver our programmes and achieve impact for disadvantaged families. 

In particular, they will assist the Operations team with HR and recruitment processes, providing additional administrative capacity and supporting our finance functions. They will also provide essential administrative support for the Schools team, including supporting with responding parent and teacher queries, maintaining CRM systems and issuing invoices. 

Core areas of responsibility

Financial Systems

• Support with accounting and financial systems, including: monthly reconciliations; paying expenses and invoices; and procurement. 

HR Support

• Support with the recruitment process for staff, interns, work experience and trustees including advertising roles, supporting logistics for interviews, carrying out DBS checks, collecting references and sending unsuccessful applicants feedback.
• Support with HR record keeping, including staff training refreshers, keeping employee details up to date, policy refreshers etc. 
• Support with the onboarding of new staff, including procuring necessary office equipment, setting up new members of staff on platforms and scheduling meetings as necessary.
• Support with the logistics for the annual staff away days and organise termly staff socials. 
• Support the intern and work experience recruitment and support processes.

Programme Support

• Update the schools database and organisations database with the relevant programme information
• Support the Schools Team to deliver timely support for both schools and parents using our programmes through our help desk system, Hubspot 
• Support with the invoicing and contracts for school partners, including supporting the Schools Team with ensuring school invoices are paid
• Provide logistics support with ordering and sending out teddies to schools for Ready teddy
• Support Curriculum team with subtitling videos
• Support Curriculum team with travel logistics from filming 
• Support with any programme admin as directed by the school team.

Administrative Support

• Provide diary management support for the CEO and trustees
• Book travel for staff and external meeting spaces as required.
• Support with trustee meetings and external meetings, including organising travel, booking meeting rooms, organising lunch, minuting meetings.
• Manage all non-school related enquiries coming into the general Learning with Parents inbox and assist with responding to enquiries on HubSpot, as required.
• General administrative support as required.

Office Management

• Ensure office and kitchen resources are replenished as required i.e. printing paper, stationery, tea, coffee. 
• Ensure the office and kitchen are kept clean and tidy. 
• Ensure office equipment and furniture is in good working order and organise repairs and replacements as required.

About You

A successful Operations Coordinator will be eager to work in a small team, have a can-do attitude, and be keen to get stuck in to support the charity’s growth and impact. 

Our ideal candidate would also be able to provide examples of when they have used the following skills and experience: 

• Good organisational skills and ability to prioritise effectively
• Good attention to detail
• Excellent communication skills, verbally and in writing
• Ability to work well as a team and with a range of different stakeholders
• Keen to learn and develop new skills
• A desire to champion and uphold our organisation’s vision, mission and values.

Our ideal candidate might also be able to provide examples of when they have used some of the following skills and experience, although these are not essential: 

• An understanding of education inequality in the UK
• Lived experience of some of the barriers that families from disadvantaged communities face in engaging with children’s learning 
• Experience working within the UK education system, either in schools or in other organisations working in the space such as charities or suppliers
• Experience in (an) administrative role(s)
• Experience of book-keeping or support with other financial functions.

Our values

Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.

Ambition - We strive do more for the families, schools and organisations we work with

Collaboration - We value the voices of others and achieve more by working together

Exploration - We are curious and seek evidence to inform our work

Innovation - We test, learn, adapt and embrace failure in our pursuit of progress

Integrity - We act responsibly and honestly, and default to transparency

Supportive environment - We work to create an environment which supports growth, belonging and wellbeing for everyone

Apply directly on our website

Are you a relationship-driven fundraiser specialising in Individual Giving, who believes in the power of faith in action to change lives?
 

This Fundraising Manager role is all about crafting compelling appeals and building meaningful supporter journeys, with the chance to help shape fundraising at a pivotal moment of change for Church Army.
 

Salary: £42,848
Contract: Permanent, full-time 37.5 hours per week, able to consider reduced hours
Location: Hybrid, either 2 days in Sheffield, or open to remote set-up if further afield
Benefits: 25 days leave plus bank holidays, 5% employer pension scheme and a range of other benefits including an Employee Assistance Programme, Death in Service and cycle-to-work
 

About Church Army
 

Church Army is a charity working across the UK and Ireland, sharing the Christian faith through words and action. They want everyone, everywhere to encounter God's love and be empowered to transform their communities, tackling social deprivation through partnership and collaboration.

Through a network of evangelists, they support marginalised and overlooked communities, including young people and those facing homelessness and addiction. They also extend their impact through a growing network of youth churches and mission hubs, creating welcoming, creative and accessible church communities where people can connect and belong.
 

About the role
 

Church Army is entering a new chapter - with fresh leadership, a developing strategy and a real opportunity for someone to help shape how fundraising and engagement looks going forward. The beauty of this reimagined role is that it's both strategic and hands-on, with chance to learn and develop, potentially adding new strings to your fundraising bow.

The role holds responsibility for individual giving, legacies and trusts fundraising, but we don't expect you to come with it all. You'll be given the time, space and tools to develop any skills and experience you don't currently have.

What we definitely need is someone with a strong foundation in Individual Giving - that means the ability to lead on campaigns and product development, as well as confidently manage pipeline planning.

You'll take creative control and responsibility for delivering effective multi-channel fundraising appeals, including key moments in the campaign calendar, such as the Christmas appeal. Using insight, storytelling and data to deepen relationships and grow income, you'll develop meaningful supporter journeys that recruit, retain and inspire generosity. Working closely with colleagues across communications, operations and programmes, you'll help strengthen collaboration across teams, ensuring day-to-day activity and processes support the shared goal of bringing Church Army's mission to life.

You'll also line manage the Individual Giving Officer, providing guidance and support, as well as supervising and supporting the Trusts Consultant and Legacy Consultant. This could be a perfect development opportunity for someone looking to build or grow their leadership experience.
 

About you
 

• You're already an experienced Individual Giving fundraiser with a passion and talent for exceptional storytelling, able to write compelling copy that inspires people to take action.
• You can demonstrate previous experience managing campaigns or projects end-to-end and feel confident working with data and insight to optimise results.
• You either already see yourself as a leader or have ambition to be one, with the potential and capability to lead by example and provide guidance and mentorships to others.

We really want to emphasise that you don't need to tick all the boxes to be considered, but you do need to be motivated to broaden your skillset and experience, with natural curiosity and a solutions-focused way of being.

Alignment with Church Army's Christian mission and feeling comfortable working in a faith-based environment where prayer and shared values are part of daily life is important. This role has an occupational requirement for the postholder to be a practising Christian.
 

How to Apply
 

If this sparks your imagination and interest, then we'd love to hear from you. Please send a copy of your profile or CV to Amelia Lee at Charity People as the first step and she'll be in touch with further details it your experience matches what we've asked for.

Deadline: 9am on Wednesday 17th June

Interview dates, still to be confirmed
 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

About Care4Calais

Care4Calais (C4C) is a volunteer-based charity providing essential aid and support for refugees in northern France and the UK. We support through on-the-ground assistance, and advocate for a fair asylum system - including safe routes to the UK with refugee rights on arrival.

We work alongside people seeking safety to ensure access to daily essentials, and fill gaps where state support is not provided. We are here for everyone attempting to navigate the complexities of claiming asylum in the UK - providing access to justice, and practical, welcoming support. We also communicate to the public the need for action in support of refugees. Our vision is an inclusive society where people seeking safety have a safe home and a bright future free from inequality.

In northern France we operate year round from Calais, providing warm clothing, shoes, shelter, services, and assistance to refugees living in appalling conditions.

Across the UK we collect and distribute clothes and other essential items, and provide social support and interaction including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. We are a community with the shared goals of creating a just asylum system, and a fair and welcoming society for all refugees.

Our work involves organising successful campaigns against racist UK government policies, such as the Rwanda plan and the use of barracks as accommodation for people seeking sanctuary.

All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.

About the role

The UK Operations team provides essential psychosocial support to people seeking safety through practical services; such as running distributions, delivering English classes and drop ins, as well as activities to promote wellbeing such as trips and sports activities.

The UK Field Operations Manager will be responsible for managing our operations in London, working as part of the UK Field Operations Team to support large teams of grassroots volunteers to provide essential support to people seeking safety. 

You will need to onboard and motivate volunteers through continuous engagement and support to ensure that proper safety procedures for effective  distributions and activities are in place, well communicated, and consistently applied. The performance of each region and team needs to be regularly assessed and action taken to build capacity and skills where needed. Successful Field Operations Managers will build networks with local charities, community groups and Local Authorities to help grow and develop the operations of the local Care4Calais volunteer teams. As an operation, continuous improvement through research, learning and development of practices and policies will be critical. The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, a strong team player and excels working in a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.
You will be expected to demonstrate excellent judgement, initiative, integrity, strong interpersonal skills, and the ability to communicate with a diverse group of people. You will be part of Care4Calais’ core team in the UK and will report directly to the Chief Operations Officer. 

This is a fantastic opportunity to join a highly committed team dedicated to improving the lives of those seeking safety.

 Key Responsibilities

Your responsibilities will include, but will not be limited to:

• Providing core operations support for Care4Calais’ operations in the UK (specifically London), working to build capacity and support volunteers in their activities. This includes supporting with setting up and running clothing distributions, drop-in sessions, trips and activities as well as supporting volunteers offering guidance and information to individuals.

• Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations. 

• Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.

• Managing and supporting large teams of dedicated volunteers supporting people seeking safety.

• Being involved in ensuring that safeguarding procedures are followed in your teams.

• Volunteer onboarding and induction, and continuous volunteer management.

• Develop and deliver training to volunteers.

• Regular in-person visits to the volunteer teams you manage in London. 

Person Specification

Essential Skills and Experience: 

• Clear leadership ability, with the capability to act with initiative and drive;

• Proven project management skills;

• Strong commitment to the rights of people seeking safety;

• Commitment to Care4Calais' values and mission, including anti-racism;

• Hands on, operational, dynamic and enthusiastic;

• Team worker with good communication and people skills;

• Self-motivated and used to managing multiple priorities to meet deadlines;

• Able to build positive relationships with a range of stakeholders including those from displaced communities, Local Authorities and other charities;

• Ability to respond to the fast-changing and dynamic nature of the UK asylum system, always prioritising the needs and desires of the communities we support;

• Excellent verbal and written communication skills;

• Ability to work on Google Workspace and Office 365.

Desirable Skills and Experience:

• Experience leading and managing volunteer teams from varied backgrounds

• Experience working/volunteering supporting people seeking safety 

• Experience in making grant applications/fundraising experience and managing budgets

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.

Please note: While day-to-day this is a remote role, you will be expected to conduct semi-regular visits to the local volunteer teams in the areas you manage (London). You must therefore be willing to travel, and you will be supported in doing so.

Applications

Please provide a short cover letter/personal statement that explains why you are suitable for this role and why you want to work for Care4Calais, and answer the short application questions.

The successful applicant will be provided with the induction and training needed for them to succeed in the role.

Please note that we receive a high number of applications and are a small internal team. If you do not receive a response in the first round, it means you have not been selected.

We understand that AI can be a useful tool, however we ask that you do not use it for this application as we want your application to be personal to you. 

Equality & Safeguarding

Care4Calais is an equal opportunities employer. We actively encourage applications from Black, Asian and Minority Ethnic communities, people from refugee and migrant backgrounds, LGBTQ+ individuals, disabled candidates, and those with lived experience of the immigration system.

Care4Calais is committed to safeguarding, so our selection process includes rigorous background checks and assessments to ensure post holders demonstrate attitudes and values that align with our commitment to an organisational culture that promotes safeguarding.

Lived Experience Inclusion

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system. As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment.). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.

About the team

Please note, this is a 12 month fixed term contract (materity leave cover). The salary for this post is £47,043 (for London, including London weighting) or £45,373 (for Cardiff, including regional weighting).

This role can be based in our Stratford Office (2 Redman Place, Stratford Cross, London E20 1JQ) or our Cardiff Office (Suite 1, 9th Floor, Brunel House, 2 Fitzalan Road, Cardiff, CF24 0EB)

This role requires a Disclosure and Barring Service (DBS) check.

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

This is a rare opportunity to step into a high-impact role at the heart of Mind's Social Impact Directorate.

We bring together teams across policy, campaigns, research and evaluation, systems insight, equity partnerships, national services, network relations, and communications, including our work in Mind Cymru. Together, we work to drive meaningful change in mental health through insight, influence and delivery. Our work is ambitious and complex, and we're continually evolving how we plan, connect and deliver that work.

As our Impact Directorate Operations Manager (maternity cover), you'll sit at the centre of this, working closely with senior leaders and teams across the directorate to ensure our priorities are clear, coordinated and delivered with momentum, while connecting into the wider organisation where needed.

We're looking for someone who can do more than just keep things running smoothly. Yes, this role is about excellent operational grip, planning and delivery but it's also about connecting people, energising teams, and helping to create a bold, collaborative culture where great work can thrive.

You'll play a pivotal role in:

-Turning strategy into action, supporting teams to plan and deliver effectively

-Joining the dots across programmes and teams, bringing clarity and alignment

-Shaping how we work, strengthening systems, processes and ways of collaborating

-Creating the conditions for great work, where people feel connected, supported and able to do their best

This is an influential role with visibility across the directorate and beyond. It's ideal for someone who thrives in complexity and enjoys making things work better.

Key duties and responsibilities

The post holder will:

Support delivery and performance across the directorate

-Bring clarity and structure to directorate priorities, ensuring alignment with Mind's strategy

-Monitor progress across programmes, tracking milestones, outputs, outcomes and budgets

-Identify risks, challenges and dependencies early, and support teams to address them

-Produce clear, insightful reporting to support senior leadership and governance decision-making

Support effective planning and programme management

-Work with teams to scope, plan and manage their work, including timelines, resources and dependencies

-Embed practical tools and approaches (e.g. Smartsheet) to improve visibility and coordination

-Help make complex work feel manageable by improving planning, prioritisation and flow

Act as a connector and trusted partner

-Build strong, trusted relationships across teams, directorates and the wider federation

-Bring people together to align priorities, solve problems and support decision-making

-Act as a trusted partner and sounding board to the Executive Director and directorate senior leadership team, helping maintain focus, momentum and connection

Strengthen governance and continuous improvement

-Support effective governance processes, including board and committee reporting

-Ensure performance, risks and impact are clearly understood and communicated

-Use data, insight and learning to improve how the directorate plans and delivers its work

-Identify opportunities to strengthen systems, processes and ways of working

Shape ways of working and culture

-Promote collaborative, inclusive and connected ways of working

-Help create a dynamic, open and supportive environment where people can do their best work

-Support teams through change with clarity, empathy and momentum

-Champion continuous improvement and a solutions-focused mindset

About you

You're someone who thrives in complex environments and enjoys bringing order, energy and connection to them.

You'll likely bring:

-Strong experience supporting delivery of complex programmes or portfolios

-Excellent project or programme management capability

-Proven ability to build relationships and influence at all levels, including senior leaders

-Confidence working across boundaries, connecting people, teams and ideas

-Strong judgement, balancing strategic thinking with hands-on delivery

-A commitment to collaboration, continuous improvement and inclusive ways of working

Most importantly, you'll care about how work gets done, not just what gets done.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

Be Part of Meaningful Change

Rape Crisis South London (RCSL) is entering an exciting new chapter. With a new CEO, refreshed Senior Leadership Team, and an ambitious vision for the future, we are laying the foundations for a bold new organisational strategy.
 

Applicants must have the right to work in the UK. 

This role is offered on a consultancy/project basis rather than as a salaried position. Renumeration will be agreed as a total project budget, not a salary, and will reflect the scope and deliverables of the assignment.
 

There are no fixed weekly working hours. The consultant will have up to three months to complete the agreed deliverables and may determine how and when the work is undertaken within this timeframe (for example, delivering the work in a shorter period if preferred).
 

The role is not office-based. Meetings will take place as required with the Director of Programmes, either virtually or in person, to support progress and delivery.
 

About the Role

We are now seeking a Frontline Programme SOP Freelance Writer to join our Programmes Department on a temporary basis at this pivotal time for the organisation.
 

The successful candidate will be a highly skilled and sensitive Programme SOP Writer, responsible for developing clear, ethical, and trauma‑informed Standard Operating Procedures (SOPs) across our services, ensuring consistency, safeguarding, and best practice in service delivery.
 

This role is critical to ensuring safe, consistent, and high-quality support for survivors, while strengthening safeguarding, compliance, and operational excellence.

You will work closely with frontline staff, safeguarding leads, and leadership to document and improve processes across support services, ensuring all procedures reflect feminist principles and survivor-centred care.

Interview Process

Shortlisted applicants will be invited to an interview, conducted via MS Teams.

Stage one: MS Teams with the Director of Programmes and two other panel members.

The whole process from advertisement to appointment, may take up to 1 - 3 weeks.

Due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

Our vision:
A world free from sexual violence, where survivors are believed, respected and supported.
 

Our mission:
To provide high‑quality, specialist support and to challenge the structures that enable sexual violence.
 

What You Will Do

• Map and document end-to-end processes across all four frontline support services (e.g., intake, risk assessment, case management, referrals, crisis response)
• Develop trauma-informed, survivor-centred SOPs that prioritise safety, dignity, and confidentiality
• Collaborate with frontline practitioners to capture real-world workflows and best practices
• Ensure SOPs align with safeguarding policies, legal requirements, and ethical standards (e.g., data protection, confidentiality, consent)
• Standardise documentation formats, language, and terminology across programmes
• Identify gaps, risks, and inconsistencies in current processes and recommend improvements
• Support the integration of feminist principles into operational procedures
• Produce practical guidance documents to support staff training and onboarding
• Create processes for regular reviews and updates of SOPs to reflect evolving best practice and legislation

About You

Person Specification - Essential

• Proven experience writing SOPs, operational manuals, or process documentation in sensitive service environments
• Strong understanding of trauma-informed practice and survivor-centred approaches
• Experience working with or within services supporting survivors of sexual violence, domestic abuse, or similar contexts
• Excellent written communication skills with the ability to handle sensitive subject matter appropriately
• Strong stakeholder engagement skills, particularly with frontline practitioners
• High attention to detail and ability to maintain confidentiality and ethical standards
   

Desirable

• Comprehensive, trauma-informed SOPs for all key programme areas
• Process maps and workflows for service delivery pathways
• SOP templates and documentation standards
• Recommendations for strengthening safeguarding, consistency, and service quality
   

What You Bring

• Commitment to feminist, survivor‑led practice
• Anti‑racist and anti‑discriminatory values
• Ability to work independently and collaboratively
• Commitment to learning, reflection and self‑care

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors, children, young people and adults at risk. All staff have a shared responsibility for promoting safety and wellbeing.
 

This includes:

• Promoting the safety and wellbeing of service users
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values‑based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• DBS checks (enhanced or basic, depending on the role)

Safeguarding training and ongoing supervision

Equality, Feminism and Inclusion

RCSL is an equal opportunities employer. Our work is rooted in feminist principles that recognise sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
 

We particularly welcome applications from women who are under‑represented in roles within the Violence Against Women and Girls (VAWG), charity, social impact sector.
 

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors including:
 

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socio‑economic background
• Immigration status
• Faith and culture

We are committed to removing barriers and creating an inclusive workplace.
 

Applicants are encouraged to tell us if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview timings
• Additional time for written tasks
• Support relating to disability, neurodivergence or health needs

Learning and Development

As a charity undergoing growth and transformation, we welcome colleagues who are committed to ongoing learning and professional development. We provide induction, supervision, and development opportunities appropriate to the role.
 

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Feminist and trauma‑informed practice
• Role‑specific responsibilities
• Role‑specific assessment details 

Post holder will be required to undertake either Enhanced or Basic DBS
 

This post is open to women only and is a Genuine Occupational Requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 (where applicable). 

How to Apply 

Please submit:  

• Your CV 
• A cover letter outlining your suitability for the role Applications should be sent in PDF format to (no more than a 1000 words)
• Closing date: until filled 
• Interview date(s): on a rolling basis

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
 We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.

AI in Job Applications

We understand that some candidates use AI tools when applying. While we welcome technology to support clear communication, your application should reflect your own skills, knowledge and experience. 

Housing Manager

£48,680.52 per annum

Cambridge

Full Time

Permanent

This is an exciting opportunity to advance your career in social housing – are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners?

You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure.

They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice.

About the role:

Reporting to the Senior Housing Manager you will:

· Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience

· Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service.

· Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement.

· Take ownership of core performance areas — including lettings, tenancy management, communal space standards, rental income and service charge delivery — ensuring a consistently high standard across all functions.

· Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships.

Hybrid Working Arrangements – the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period).

Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.

What you’ll need to succeed

· Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others

· A minimum of two years’ experience delivering and managing a housing service within a social housing environment.

· A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development.

· Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers.

· Naturally confident and customer‑focused, you bring excellent communication, relationship‑building and influencing skills to every interaction.

· Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills.

· A full UK driving licence, use of a car for work purposes and business insurance.

Benefits of working for our client:

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Employee Assistance Programme

- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and our client contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free DBS (for relevant posts)

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime

Please note this position is subject to a Basic DBS Disclosure

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026

INTERVIEWS: To be confirmed