Community management jobs

Your typical day could start with creating and implementing support plans consistently and correctly for our customers. Then you might be supporting individuals to pursue hobbies and leisure activities at home and in their community by being innovative, enthusiastic and encouraging.

As a Bank Support Worker, you’ll be assisting people to live their best life. With a particular focus supporting people with kindness and compassion. You will support people with all aspects of daily living including assisting people with their personal care and health needs.

You're kind, compassionate and driven to protect the rights of the people you support. You’ll respect individual characters you are supporting and the different wants and needs they may have. 

Your role covers all aspects of care and support. If you’re a caring & compassionate person, then we want to hear from you.

Could it be you?
To be a success in this role:

• You’re able to work on a rota basis, working across a 24/7 shift pattern. Some waking nights and sleep ins will be required.
• Able to understand and respond to people’s unique needs and desires. 
• Experienced in providing support to vulnerable individuals. 
• Able to maintain records, with high levels of attention to detail. 

This role will require an enhanced DBS check. Candidates must hold a full UK driving licence and have access to their own vehicle.

Here are just a few of the benefits of working at Peabody: 

• Up to 25 days annual leave (dependant on hours worked)
• Access to a discount portal 
• Sleep in allowance 
• Family friendly policies
• Paid travel expenses, including mileage
• Refer a friend bonus scheme

Please read before applying:

• We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!
• If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 9th April 2026 at midnight.

PLEASE NOTE: You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

Inpatient Unit Staff Nurse

• Hours: Full time - 13 x 11.5 hours across a 4 week rota (part-time hours considered)
• Location:  Watford 
• Salary: £31,049 - £37,796 per annum (pro rata) 
• Closing date: 13 April 2026 at 12 noon 
• Interview date: 23 April 2026

The role of an Inpatient Unit Staff Nurse is to deliver high quality Specialist Palliative and End of Life nursing care as part of the In- Patient Unit multidisciplinary team.

You will therefore need to demonstrate your abilities in the following areas: 

• Leading on and coordinating assessment, planning and evaluation of individualised patient centred care. Ensuring a holistic approach that is sensitive and responsive to the patients ever changing needs.
• Maintaining a respectful non-judgemental and caring attitude ensuring our clients vision and philosophy of care is integral to the care delivered and role undertaken.
• The coordination and smooth running of a shift ensuring it is well organised and staff and patients are safe.
• Acting as an ambassador within the community.

All candidates must have the right to work in the UK. 

Please note, we do not sponsor for this role and due to the minimal hours required for this role, we cannot progress applications for candidates sponsored by another employer. 

To ensure fairness and consistency to select the best candidate to this role, all applications are anonymised up until an interview has been confirmed.

If successful, you'll join on the first working Monday of the month so we can best support you with our structured induction programme.     

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time; therefore we encourage applicants to apply as soon as possible. 

Our commitment to Equality and Diversity 

Our client strive to continuously demonstrate their values. These values are embedded in the recruitment and selection process, and our client are fully committed to equality, diversity and inclusion in both the workforce and within their culture.

If you are disabled and satisfactorily meet the job specification, our client will invite you to interview. You can contact us to let us know if you need any adjustments during the recruitment process. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Services in Barnet.

Sounds great, what will I be doing?

We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

 Job Title:  Safeguarding Administrator

Salary: £16,775.40 per annum Inc OLW, Band C Level 3

 Location: Gilwell Park, Chingford, London (with hybrid working) 1 day present in office per week; that includes in-person Team Meetings/Trainings

Contract Type: Permanent

Working Hours: 21 hours per week (can be 3 full days or 5 part days)

About The Role:

The Administrator role will support the Safeguarding Team and the Head of Safeguarding by providing general administration such as managing data, organising meetings and taking minutes, booking events, travel and accommodation, diary co-ordination and sending internal and external communications. It is important that the Administrator’s work is accurate and that they provide excellent customer service, adhering to the Team’s and Association’s policies and procedures

As the Safeguarding Administrator, you will (Key Responsibilities):

• Provide professional administrative support to the SafeguardingTeam
• Produce clear and accurate data reports as required
• Use Microsoft Office, Teams and other applications to create and send professional letters, emails, messages and other communications internally and externally
• Support management with project administration and minute taking, as and when required

What you’ll bring as our Safeguarding Administrator:

• Experience of using Microsoft Office and other applications to a high standard.
• Experience of taking and communicating meeting minutes
• Experience of working in a fastpaced, confidential environment.
• Excellent interpersonal skills
• Excellent communication skills, both written and oral
• Ability to manage a diverse workload which will include competing priorities

You are:

• Have a flexible, problemsolving attitude for self and others
• Be able to build and maintain effective relationships with a wide range of people
• Excellent team player
• Committed to support others
• Understanding, acceptance and working by fundamental values of Scouting
• Willing and able to work occasional weekends and evenings as required

Benefits include:

• 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas

• Flexible working hours

• Double-matched pension up to 10% of gross salary

• Generous family leave and support as a family-friendly employer

• Access to our Learning & Development hub for ongoing training

• Recognition as Charity of the Year (Charity Times Awards 2022)

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Sunday 19th April 2026

Interviews will be held in person at Gilwell Park, Chingford, on Monday 27th April 2026.

Strictly no agencies!

The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Carers Information and Support Worker (Assessments)

 37 hours per week

Salary £29,594 per annum

Carers Together Foundation is an organisation dedicated to improving Carers’ quality of life. We listen to Carers, give them a voice, provide information, practical and emotional support and promote Carers’ rights across the South Tees area.

We are seeking a Carers Information and Support Worker (Assessments) to coordinate and carry out assessments and reviews for carers, ensuring that carers’ needs are identified and recorded accurately. The postholder will provide information and support to carers and develop support plans for carers with a range of needs. The postholder will also liaise with voluntary and statutory sector services in health and social care.  

To succeed in this role, applicants must have:

· Knowledge and experience of providing information and support to vulnerable people.  

· Experience of completing assessments and support plans.  

· Understanding of the issues affecting carers.

This role is based at Park View Medical Clinic, Middlesbrough, however the postholder will be required to travel between our other site in Redcar & Cleveland and to other locations in the community including the homes of clients.

Closing date: Monday 6th April 2026 at 5.00pm  

 Why choose us?

We have some outstanding benefits to offer you, including:

· 30 days annual leave plus public/bank holidays (pro rata for part-time employees)

· Health and Wellbeing Support: Simplyhealth offering everyday healthcare cover that supports your wellbeing

· Commitment to work/life balance offering flexible working arrangements

· We are a carer friendly employer offering a range of support for working carers

· Free Parking at our premises

Carers Together is committed to being an equal opportunities employer.

Prospectus is pleased to be working with a global eye care charity working to end avoidable blindness to recruit for a Head of Communications role.

Head of Communications
Permanent, full-time
Hybrid – 2 days a week in London (near Charing Cross)
£48,183 per annum

The Head of Communications will lead the development and delivery of an integrated communications strategy that increases awareness, consideration and engagement across priority audiences. You will define brand narrative, ensure consistent and compelling messaging across all channels, and coordinate content, media, and digital activity to support organisational and fundraising goals. You will take a strategic and hands-on role overseeing planning, messaging, and performance, while ensuring communications activity is insight-led, audience-focused, and aligned with organisational priorities.

The successful candidate will bring substantial experience in leading multi-channel communications, with a strong grounding in brand, messaging and audience engagement. You will be able to translate organisational goals into clear strategic direction, while also providing hands-on support in the planning and delivery of content, media and digital activity. You will have the judgement to prioritise high-impact opportunities, the creativity to shape compelling stories, and the analytical skills to use data and insight to guide decisions. You will be confident co-ordinating across teams and will be comfortable adopting new tools and approaches such as artificial intelligence to improve quality, efficiency and performance.

To apply, please click through to the vacancy on the Prospectus website where you will be asked to provide your CV and answer 3 questions.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Want to develop your skills and experience while playing a key role in providing support to people experiencing homelessness in Bristol?

Where you’ll be working

We are looking for 2 Duty Workers to join the expansion of the St Mungo’s Bristol Accommodation Service. Ou will be working at Toll House Court in Southville; which is a historic building with 20 supported housing bedspaces for people experiencing homelessness.

The service provides accommodation and housing related support to people who may have complex needs, including multiple challenges such as physical and mental health issues, substance use and a history of trauma. We are dedicated to providing a safe, high quality and inclusive service to people while they are living in the hostel, and a positive move-on into independent housing.

You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping us to provide a psychologically-informed environment and a supportive and secure place where our residents can make meaningful life changes.

What you’ll be doing as a Duty Worker

In the rewarding role of Duty Worker, you’ll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You’ll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include:

• Supporting the day-to-day running of the project.
• Managing reception duties, including phones, access, and basic client support.
• Maintaining communal and office spaces.
• Coordinating health & safety checks and admin tasks.
• Providing person-centred support to residents.

Working hours

You will work full time on-site on a 7‑day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm–8am Monday to Friday, and for all weekend hours.

About You
This is a brilliant opportunity if you're looking to grow your career in the sector, many of our current managers began as Duty Workers, so why not take that first step?

We’d love to hear from you if you bring:

• Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you’ll be able to engage with people in a busy environment.
• Empathy and understanding of the challenges faced by people experiencing homelessness.
• A genuine interest in supporting vulnerable women to make positive changes in their lives.
• Solid organisational skills, with basic IT and admin capability.
• A proactive attitude and a willingness to learn and grow.

We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a  recovery focused approach.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 7 April 2026

Interview and assessments on: 28-30 April 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Carers Information and Support Worker  (After Care)  

22.5 hours per week

£17,996.42 per annum (£29,594 pro-rata)

 Carers Together Foundation is an organisation dedicated to improving Carers’ quality of life. We listen to Carers, give them a voice, provide information, practical and emotional support and promote Carers’ rights across the South Tees area.

 We are seeking an ‘After Care’ Information and Support Worker to provide information and support to carers whose caring roles are changing. The postholder will provide practical information and support to bereaved carers in a range of settings. The postholder will also coordinate and facilitate peer support activities for former carers including grief and loss support.

 To succeed in this role, applicants must have:

 ·Knowledge and experience of providing information and practical support to vulnerable people.  

· Experience of working with people who are experiencing issues relating to bereavement/loss.

· Experience of facilitating support groups and peer support activities.  

This role is based between our offices in Park View Medical Clinic, Middlesbrough and The Innovation Centre, Kirkleatham Business Park, Redcar. The postholder must be able to travel between these two sites, and to other locations in the community including the homes of clients.

 Closing date: Monday 6th April 2026 at 5.00pm  

Why choose us?

 We have some outstanding benefits to offer you, including:

· 30 days annual leave plus public/bank holidays (pro rata for part-time employees)

· Health and Wellbeing Support: Simplyhealth offering everyday healthcare cover that supports your wellbeing

· Commitment to work/life balance offering flexible working arrangements

· We are a carer friendly employer offering a range of support for working carers

· Free Parking at our premises

Carers Together is committed to being an equal opportunities employer.

National Programmes Administrator (Part Time)

Join Depaul UK to play a vital role in delivering life‑changing opportunities for young people, using your organisational talent and proactive mindset to help clients build brighter futures.

Location: Regional Office - North West

Salary: £10,747.20 pro-rata incl. MW (FTE - £26,868 incl. MW FTE) Per Annum

Closing Date: 19 April, 2026

Employment Type: Permanent

Hours per week: 15

About the Role

Join us as a National Programmes Administrator and help drive the smooth delivery of our Education, Training & Employment, Money Management and Client Involvement programmes. You’ll coordinate grants, placements, mentoring activities and digital learning resources, ensuring clients can access opportunities that build confidence and independence. With strong organisational skills and attention to detail, you’ll manage programme data, produce clear impact reports, maintain efficient systems and research external support agencies to strengthen our national directory.

Working closely with colleagues across the organisation, you’ll support client engagement activities, manage communications with professionalism and keep programme operations running seamlessly. This role is perfect for someone proactive, adaptable and collaborative—someone who thrives in a fast‑paced environment and is motivated by helping people make positive, lasting change.

Please note that this role is offer as a part time (15 hours per week) permanent basis. The appointed person will be based in our Manchester Office.

Key deliverables:

• Support with the administration of grants to clients

• Provide organisational and administrative support in the coordination of the volunteer mentoring, client placement project, client representative role, alumni role and other client involvement initiatives.

• Research and collate information pertaining to external agencies and services to support Depaul clients in their progression.

• Build and maintain strong partnerships/engagement within the Programmes Team

· Collate performance, value and impact information, and generate reports to evaluate and demonstrate the value of the programme delivery

· Support and promote client engagement activities to meaningfully engage clients and keep service colleagues aware of client involvement work.

• Produce regular reports, case studies detailing client engagement and participation with the programmes

• Manage and monitor inbox communications, responding promptly and professionally while providing detailed support, and proactively flagging any areas of uncertainty to the manager for guidance.

• Work collaboratively to identify and share relevant, interesting, and useful information for the monthly newsletter that benefits colleagues and staff.

Your Development

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of Depaul UK

• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.

General responsibilities

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.

• Ensure that all Depaul UK policies and procedures are being adhered to, particularly those relating to Safeguarding, Health and Safety, Code of Practice, Confidentiality and Equality, Diversity and Inclusion

• Respect for the values and ethos of Depaul and its founding partners

What we are looking for from you (Person Specification)

When completing your application form please address all the points set out below. Try to provide clear examples in your supporting statement that clarify how and when you gained the experience or knowledge as well as your level of capability.

• Good organisational skills and attention to detail, as well as the ability to work in a fast paced environment and manage competing priorities, projects and deadlines

• Demonstrable ability to plan and coordinate activities

• Ability to identify and evaluate community-based information and national/local resources that support clients positive progression.

• Ability to use Word, Excel, data management systems and databases to a high standard

• Understanding of the importance of developing effective relationships both internally and with external partnership organisations

• Good verbal and written communicator and ability to work collaboratively and communicate across all levels of the organisation

• Able to demonstrate clear understanding of safeguarding requirements and procedures

• Able to work flexibly in line with the needs of the role

What You’ll Receive

• Tailored training and development

• Flexible working options where suitable

• 26 days annual leave, rising with service

• Family‑friendly leave policies

• Pension scheme with employer contributions up to 7%

• Employee Assistance Programme with 24/7 GP access

• Discounts across retail, travel, food, fitness and more

• Cash health plan for you and your family

• Death‑in‑service benefit

• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Location: Shropshire, Telford and Wrekin

Salary: £24,500- £29,500 per annum

Contract Type: Permanent

Position Type: Full Time

All applications by midnight, 13 April 2026, however, we reserve the right to withdraw this vacancy before this date.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a new Advocate to join our team in Shropshire, Telford & Wrekin. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for an Advocate to join our team covering Shropshire, Telford & Wrekin. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. 

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Candidates must have reliable access to the internet 

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

5% employer pension & minimum 3% employee contribution 

Salary sacrifices pension scheme 

Separate Life Assurance Cover (equivalent of two times your annual salary) 

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

24/7 Employee Assistance programme 

Access to remote counselling service 

Paid Disability Leave 

Paid compassionate Leave 

Home Working Allowance  

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; Midnight on 13 April 2026, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

We look forward to hearing from you.

NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.

Job Title: Advice Session Team Leader/Trainee Team Leader 

Salary Scale: Scales3.1 - 3.4 

Salary: £30,471 - £33,297 FTE. P/T hours will be considered 

Hours of work: 37.5 hours per week

Pension: 3% employer contribution 

Annual Leave: 25 days plus Bank Holidays 

Place of Work: Citizens Advice Exeter, Dix’s Field, Exeter, EX1 1QA with the possibility of some home working 

Join us and help make a real difference 

Do you care passionately about making sure people get the advice they need to find a way forward? Are you motivated by tackling injustice and influencing social policy change? 

Whether you’re looking to take the next step in your advice giving career, or you’re already an experienced Citizens Advice supervisor seeking a fresh challenge in a new part of the country, this could be the perfect opportunity for you. 

At Citizens Advice Exeter, you’ll join a supportive, forward thinking team who are committed to empowering local people, driving positive change, and working together to create a fairer society. If you’re someone who thrives on helping others, enjoys problem solving and wants to make a genuine impact every day, we’d love to hear from you. 

What we’re looking for  

Ideally, you will already have experience as an Advice Session Supervisor within a local Citizens Advice. If not, you may be an experienced adviser who is ready to take that exciting next step in your advice career – and we’d be delighted to support you on that journey. 

You will thrive on working with a diverse range of people and bring an openminded, approachable and nonjudgmental approach to your work. You will take an empathetic and compassionate stance with colleagues and with any clients you come into contact with. Strong critical thinking skills, the ability to problems solve, and the confidence to support others will be key to your success in this role. 

As a valued member of our Advice Services Team, you will: 

• provide supervision and support to our team of volunteer and paid advisers and caseworkers 

• play an active role in shaping, monitoring and delivering our Business Plan 

• help us maintain and develop high quality services, including supporting the growth of new volunteer roles 

• take on people management responsibilities, following our agreed policies and approaches around recruitment, equal opportunities, performance, wellbeing, discipline, grievance, training and health and safety 

• contribute to our budgeting and financial monitoring 

• support the continuing evolution of our services so they remain responsive to national guidance and local needs 

• help promote our aims, principles and achievements across the organisation and within the wider community 

• ensure we continue to meet the requirements of the Citizens Advice Membership Scheme 

• participate fully in Advice Services Team meetings and shared learning 

Key Work Areas and Tasks 

• Supervise advisers and caseworkers – both paid and volunteers. 

• Attend project meetings with partners, if required.  

• Set up new projects by liaising with partners and funders and supporting with the recruitment process. 

We value diversity, promote equality and challenge discrimination. 
We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or from Black, Asian and other racially minoritised backgrounds, as these groups are currently underrepresented at Citizens Advice Exeter. We also actively welcome applications from LGBTQ+ candidates. 

Person Specification 

Essential criteria 

• Two years’ recent and ongoing experience of advice work. 

• Experience of managing volunteers and caseworkers. 

• Ability to demonstrate how s/he keeps knowledge up to date. 

• Ability to analyse and interpret complex information. 

• Understanding of the importance of support, development and motivation. 

• Effective oral communication skills

• Effective writing skills.

• Understanding of the issues involved in interviewing clients.

• Numerate to the level required by the tasks. 

• Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment. 

• Ability to use IT in the provision of advice and the preparation of reports and submissions. 

• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

• Ability and willingness to work as part of a team. 

• Ability to monitor and maintain recording systems and procedures.

• Understanding of the issues affecting society and their implications for clients and service provision.

• Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies.

Desirable criteria 

•  Experience working as an Advice Supervisor for Citizens Advice 

• Experience of supervising/giving debt advice 

• Experience of working within a Citizens Advice charity   

• Experience of working with the public in an advisory capacity  

Recovery Support Team Leader

Location: London

Salary: £30,082

Vacancy Type: Permanent

About The Role

The Recovery Support service is available to current or former Forward Trust clients who are on a substance misuse recovery pathway, making good progress within the Forward Trust towards their personal goals, and coming to the end of their current treatment pathway.

While Recovery Support is not exclusively for clients who are abstinent, clients will need to be in control of their drink and/ or drug use, and not be chaotic in their using i.e. heavy drinking, antisocial behaviour, daily/binge using of either drugs or alcohol (especially main substance/s of choice).

Roles Responsibilities

The Team Leader will be based within the central Recovery Support team. The Team Leader will be responsible for co-ordinating all recovery support functions across Forward Trust’s substance misuse services into a coherent and effective service that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas.

The aim of the role is to have a robust recovery support service integrated into all services, promoting and modelling the organisations values and ethos, supporting service users to further develop their recovery and lives, whilst bringing visible lived experience to all including staff via a range of recovery support interventions.

The role is Hybrid but regular travel is required to London and Surrey prison and community projects as well as visits to national Forward Trust projects. This role will require occasional cover of weekend and out of hours shifts in this area. Travel will be covered by The Forward Trust to any areas outside of your base unit and ideally you should be based within the London or Surrey areas.

The Team Leader will be responsible for co-ordinating all recovery support functions across Forward Trust’s substance misuse services into a coherent and effective service that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas. 

All prison-based roles will require enhanced DBS and HMPPS security vetting. Please note this process can take up to 4-12 weeks. All offers are subject to receiving both HMPPS vetting and DBS clearances.

Checks will require you to provide information on the below:

• Yourself (personal information, financial information, police information, criminal history)
• Your family (parents, parents’ partners, siblings, partner(s), children)
• Co-residents
• Associations that may cause a conflict of interest with your role or the prison service.
• Background checks across police information systems on you, your family and other associates
• Credit reference checks
• Social media and Open-Source checks (these are checks on content about you that's publicly available on the internet to ensure there's nothing linked to you that could undermine public trust and confidence in the prison service)
• Other government and overseas agency or police checks.

The Ideal Candidate

• Flexibility to meet the needs of the service as it develops.
• A positive problem solving approach with the ability to focus on key issues quickly and clearly.
• Effective negotiating and influencing skills.
• Previous experience of developing and implementing service improvements.
• The ability to engage effectively with the client group.
• Experience of developing partnerships with employers and running a job brokerage service.
• Experience of supervision work of others and proven human resources management skills.
• Understanding of the voluntary sector.
• Understanding of and sensitivity to diversity and equality issues.
• Working knowledge of using Microsoft office packages and databases.
• Commitment to 12 steps interventions and treatment approach.
• Knowledge of the use of database monitoring systems.
• Experience of overseeing the collection, recording and collating of information, including statistical data, for audit, research and reporting purposes.
• Knowledge and experience of Disciplinary procedures and policy, demonstrable in the management of people and performance

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Head of Communications & Influencing (Maternity Cover)

Salary: circa £60,000

London / Birmingham - hybrid  (primarily homebased with some travel to London, Birmingham and external meetings)

12month fixed term contract

Closing date: 7th April 2026

We’re looking for a dynamic Head of Communications & Influencing to lead our high impact PR, media and influencing work during a period of maternity cover.

As our Head of Communications & Influencing, you’ll drive national media coverage for National Debtline and Business Debtline, act as a senior spokesperson, and lead campaigns that shape policy and support people in financial difficulty.

You’ll oversee our communications, public affairs and policy activity line managing a talented team and contributing to organisational strategy.

About us

We’re a national charity working to prevent financial difficulty and remove problem debt from people’s lives. Through our frontline debt advice services, National Debtline and Business Debtline, plus our campaigns, research and policy work, we support hundreds of thousands of people each year.

What you’ll do

This is a wide ranging and influential leadership role where you will:

Lead our external communications strategy

· Shape impactful PR and media campaigns that boost awareness of our services

· Act as a senior media spokesperson, including on TV and radio

· Drive high impact consumer facing media coverage

· Oversee a proactive press office and strengthen relationships with key journalists

Drive our influencing and policy agenda

· Lead our influencing strategy and high profile campaigns

· Oversee policy development and public affairs engagement

· Represent the Trust at senior external meetings, including with politicians, regulators and partners

· Ensure the voices of people in debt sit at the heart of our campaigns

Lead and inspire

· Manage and develop a talented team of communications and policy professionals

· Contribute to our wider organisational strategy as part of the Leadership Group

· Foster a creative, collaborative and forward-thinking department

About you

You’ll bring:

· Significant experience in communications, PR and/or influencing

· An ability to think strategically to develop and deliver effective communications, stakeholder engagement and influencing activity

· A track record of leading impactful campaigns and securing high profile media coverage

· Strong public affairs and policy skills, with confidence engaging senior stakeholders

· Excellent leadership abilities and a passion for developing people

· Confidence acting as a media spokesperson

· A passion for making a difference to people facing debt and financial difficulty

Why this role matters

Financial difficulty can affect anyone. The work you lead will raise awareness of vital national services, influence policy change, and help create a more supportive system for people in, or at risk of, problem debt.

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Flexible hybrid working arrangement

· Generous Life Insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Programme

· Enhanced maternity pay

· Working outside the UK (up to 30 days per 12-month period)

Ready to make a difference?

We’d love to hear from you. Apply now and help us drive real change for people facing financial challenges across the UK.

*Please note that the contract may end earlier (with suitable notice provided) if the substantive post‑holder returns sooner than expected

We are looking for talented individuals and therefore, we value authentic applications and prefer to see your own words and experiences reflected in your application. Please refrain from using AI-generated content, as we want to understand your genuine interest in this role and your own unique perspective.

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.

We reserve the right to close the role early should we receive high numbers of applications. To avoid disappointment, please apply as soon as possible.   

We will only use the data you supply to us in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website. 

We take diversity seriously and are committed to making diversity and inclusion a part of everything we do. We strive to create a workplace that reflects the communities we serve. Our vision, underpinned by our values, be balanced, be supportive, be innovative, is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and to make us an employer of choice. 

We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. We use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted. 

We have an exciting opportunity for an Independent Domestic Violence Advisors to join the DRIVE team in London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role:

You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside professionals in a multi-agency environment, although we will consider applicants from other fields providing you are able to demonstrate comprehensive knowledge and understanding of both domestic and sexual violence.

This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office in Singer Street.

As a DRIVE Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic and sexual abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic and sexual abuse to keep safety central to all services for victims of domestic and sexual abuse.
• Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.

You will need to:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic and sexual abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic and sexual abuse including the impact of abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic and sexual abuse and their children.
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Experience of direct service delivery to victims of domestic and sexual abuse or other vulnerable people.
• Have strong communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.