Community mental health worker jobs

We're looking for a kind, compassionate and resilient Performance Analyst to join our Central Service located at our Head Office in Islington.

£46,505.00 per annum, working 35 hours per week on a 12 month FTC.
Hybrid Role - 2 days in Office.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team.
Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Conduct high level analysis and interpretation of management information for a variety of audiences.
Develop reports and visualisations from our data warehouses using BI tools (Power BI, Business Objects, SSRS) to enable self- service reporting across the business.
Produce performance reports for senior managers and Board members to ensure they understand how Look Ahead is performing against its priorities.
Work with managers throughout the organisation to understand their business priorities and to ensure that they have effective information management systems in place to deliver these.
Ensure that Look Ahead complies with external performance reporting requirements including contractual measures and regulatory returns.
Ensure all BI work meets data protection and information governance requirements.
Work in accordance with Look Ahead's Code of Conduct and equal opportunities policy
Carry out other duties commensurate with the role, as determined reasonable by Look Ahead
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Excellent IT skills
Good communication skills
Self-starting and can manage their own workload
Close attention to detail and high level of accuracy in their literacy and numeracy
What you'll bring:

Essential:

KNOWLEDGE
The post holder must have an understanding of:

Performance management and reporting
Ensuring data meets quality standards
SKILLS

The post-holder must demonstrate:
An ability to analyse and interpret data and to present the key messages from it.
Skills in using Power BI and ability to create and publish reports. Data modelling, DAX, and visualisation design.
Advanced skills in Microsoft Office applications, most importantly Microsoft Excel
An ability to manage competing demands, prioritise and meet deadlines
A customer-centric approach when dealing with internal stakeholders
EXPERIENCE

The post-holder must have experience of:
Analysing and interpreting data for different audiences
Problem solving and providing workable solutions
Providing advice and support to customers
Desirable:

Meeting information requirements in a contractual and statutory environment
GDPR and data protection requirements
An ability to analyse customer requirements and develop solutions that meet these needs
Knowledge of SQL
Knowledge of SQL Server Reporting Services (SSRS)
Knowledge of Business Objects
Report writing
Managing information systems
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Background: 

Amna envisions a world where refugees have the power to shape their own futures, unbounded by the impact of trauma, conflict and displacement. We are a refugee-led organisation working to expand mental health support and community-led psychosocial services for communities affected by conflict and displacement, giving them the tools to heal, rebuild resilience, and rediscover joy and belonging.    

Our approach is simple and evidence-based, developed in partnership with refugees and psychosocial experts. We work globally to fund, train, and empower frontline organisations and humanitarian workers to deliver trauma and identity-informed care to those affected by displacement. By fostering safe spaces for healing and offering creative and cultural tools and practices, we aim to break the cycle of intergenerational trauma and create lasting change.    

Since 2016, Amna has directly supported over 76,000 individuals, including children, youth, and adults trained over 3,600 facilitators from 720 organisations across 23 countries to deliver trauma- and identity-informed care. Our programs have indirectly impacted the lives of over 2 million displaced people, helping them find strength and hope in the face of adversity.    

At Amna, we believe in the power of community, healing, and hope because every refugee deserves the chance to reclaim their future.    

Safeguarding: 

The role-holder will have experience working according to ethical and good practice safeguarding principles. They will be expected to adhere to and promote Amna’s Child and Vulnerable Adult Safeguarding Policies as they will be involved and responsible for programmes working with children and vulnerable groups in different settings. 

Role purpose: 

The Programmes Officer is integral to advancing Amna’s mission by actively contributing to the planning, implementation and oversight of the organisation’s programmes and partnerships. The Programmes Officer will collaborate closely with the programmes team, playing a key role in coordinating activities, engaging with partner organisation's and different stakeholders, and ensuring adherence to timelines and objectives. The role holder will contribute to shaping and amplifying the positive change Amna seeks to achieve, by making a meaningful difference in the lives of those we serve.

The post reports to the Partnerships and Network Manager.

Responsibilities include: 

Programme and Partnership Coordination: 

• Coordinate internal and external meetings, workshops, and events, including scheduling, logistics, and follow-up.

• Liaise with Amna partner organisations, consultants, and contractors as required to ensure smooth communication and follow-up. 

• Support the tracking of programme and partnership progress by maintaining accurate records, capturing relevant data, and preparing timely reports.

• Draft reports and updates tailored to different audiences on Amna’s programmes and partnerships.

• Undertake short information gathering and research assignments as required. 

• Manage communication with GHN members, including session coordination, registration setup, and follow-up.

• Maintain and regularly update the GHN database and tracking systems.

• Identify and coordinate interpretation and translation needs, including liaison with service providers.

• Support delivery of online and in-person training, including preparation of materials and logistics.

• Ensure compliance with data protection regulations (e.g. UK GDPR) and organisational policies. 

• Support the coordination of Amna's due diligence working alongside the Finance Manager and Operations team. 

Admin, Logistics, Procurement:  

• In coordination with the Operations team to maintain files and reference systems and ensure they are regularly updated to ensure accuracy. 

• Support procurement processes, including sourcing quotations, preparing documentation, and tracking approvals.

• Manage travel arrangements for programmes and partners, including itineraries and related requirements.

• Coordinate vendors and service providers to ensure timely delivery of services.

• Support event logistics (venues, catering, training materials, interpretation).

• Maintain documentation, filing systems, and records to ensure accuracy and accessibility.

• Draft correspondence, prepare briefings and presentations, and take meeting minutes as required.

• Support forward planning, document preparation, and proofreading.

• Distribute and track feedback forms and maintain related records.

• Provide ad hoc operational support as required. 

  Qualifications and Experience: 

• Bachelor’s degree in a relevant field (e.g. Business Administration, International Development, Project Management, or similar). 

• Minimum of 3 years’ experience in project management, partnerships, or related roles, preferably within the charity sector. 

• Excellent IT proficiency, including Microsoft Office (Word, Excel, Outlook) and familiarity with document management systems (e.g. SharePoint). 

• Strong written and verbal communication skills in English, with the ability to convey information clearly and professionally across a range of stakeholders. 

• Strong planning and organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a structured manner. 

• High level of attention to detail, with a methodical and accurate approach to work. 

• Excellent time management skills and the ability to work under pressure to meet deadlines.

• Demonstrated ability to work independently, use initiative, and solve problems proactively. 

• Well-developed time management skills and strong organisational skills.

• Commitment to Amna’s mission and values.  

• Commitment to diversity and non-discrimination.  

• Right to work in the country of residency.

Skills and Behaviors:   

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Amna values.  

• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external stakeholders.  

• Maintains a positive and solution-oriented attitude, even under pressure. 

• Demonstrates initiative, professionalism, and a proactive approach to work. 

• Flexible approach and ability to adapt to change in a growing organization.  

• Strong organisational and coordination skills, with the ability to manage competing priorities. 

• Culturally sensitive, with the ability to work effectively across diverse contexts. 

Benefits 

See our wellbeing strategy through this link.  

Work Location and Environment 

This role is a fixed-term, part-time job opportunity, and open to applicants in the UK and MENA region.

Amna offers a hybrid working environment to its employees based in London allowing for a blend of remote and in-person work.  Please note that the nature of working environment and hybrid schedule may be adjusted as per the organisation’s evolving needs. 

Remuneration Package 

At Amna we are committed to attracting and retaining top talent by offering competitive compensation and benefit packages. We believe in rewarding talent and expertise at a level that corresponds with the local market conditions, ensuring that all our team members are fairly compensated for their skills and contributions.  

In compliance with international standards, Amna utilizes a global payroll provider to ensure seamless and efficient compensation processes for our diverse team.

Commitment to Diversity, Equity, and Inclusion 

Amna is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents.

As an equal opportunity employer, we do not discriminate on the basis of race, religion, colour, ethnicity, sex, gender, sexual orientation, age, marital status or disabilities status.

Applications are strongly encouraged from people with lived experience as refugees or with second-generation experience. 

Salary: £15,600–£18,000 per annum (£26,000–£30,000 FTE equivalent)

Contract type: 1-year fixed term (end date July 2027); part-time (3 days per week, 0.6 FTE) 

Location: London, Birmingham or Bristol

Hybrid: Envision operates a hybrid working policy with one day per week in a regional office, plus ad-hoc travel across regions for events and training. 

Role: This is an exciting opportunity to champion youth voice across Envision and support young people as they transition beyond our programmes. 

As Youth Engagement and Transitions Officer, you will lead and coordinate our Youth Advisory Group, ensuring young people have genuine influence over organisational priorities and decision-making. You will develop and maintain a thriving graduate and alumni network, creating opportunities for continued connection, mentoring and professional development. You will also design and deliver a Transitions Programme that supports young people as they move into education, employment or further opportunities, working with our Partnerships team to engage Envision's corporate partners where relevant. 

Youth voice will run through everything you do. Working closely with the Communications Manager, you will ensure young people's perspectives are authentically reflected across our communications - from social media and campaigns to case studies and co-created content. You will be part of the Programmes and Impact Team, collaborating with colleagues across London, Birmingham and Bristol to embed meaningful youth participation at every level of the organisation. 

Key Responsibilities: 

• Lead and coordinate the Youth Advisory Group and internal youth voice working group 

• Design and deliver a Transitions Programme and graduate/alumni network 

• Develop events, mentoring and networking initiatives for graduates 

• Support youth-focused communications including content creation and co-produced materials 

• Build relationships with partners and stakeholders to create opportunities for young people 

• Collect data and contribute to monitoring and evaluation of youth engagement activities 

Essential Experience, Knowledge and Competencies: 

• Experience facilitating activities with young people, including creating and co-creating engaging sessions and adapting to the needs of the group 

• Strong project management and organisational skills with the ability to manage your own time to meet deadlines 

• Experience working on projects with multiple stakeholders, communicating effectively in writing and verbally 

• Commitment to Envision's vision, mission and values 

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We actively encourage applications from candidates from Black and Minority Ethnic backgrounds and from socio-economically disadvantaged backgrounds, as they are currently under-represented in our organisation. Envision graduates will be guaranteed a first-round interview. 

To apply, please submit your application via Charity Jobs.

Deadline — Midnight, Sunday 17th May 

Please note: 

• Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time. 

• We will only be contacting candidates who have been shortlisted for interview. If you do not hear from us, please assume your application has been unsuccessful. 

• Successful candidates will be subject to a full Enhanced DBS check and reference checks. 

Salary: £15,600–£24,000 per annum (£26,000–£30,000 FTE equivalent)

Contract type: Permanent; part-time (3–4 days per week, 0.6–0.8 FTE)

Location: London, Birmingham or Bristol

Hybrid: Envision operates a hybrid working policy with one day per week in a regional office, plus ad-hoc travel across regions for events and training. 

Role: This is an exciting opportunity to play a central role in how Envision brings its mission to life — through well-run fundraising events and compelling communications that inspire supporters and put young people's stories front and centre. 

As Events and Communications Officer, you will take ownership of our annual events programme, including our flagship fundraising event, the Envision Cycling Challenge. From logistics and budget management through to post-event donor recognition and evaluation, you will oversee the full events lifecycle — always looking for ways to grow our offer, attract new supporters and drive income. You will work towards an annual income target as part of a collaborative and ambitious Philanthropy and Partnerships team. 

On the communications side, you will create written and visual content that conveys the impact of our work across social media, e-newsletters, impact reports and donor updates. Working closely with the Communications Manager, you will ensure our messaging is consistent, inspiring and reaches the right audiences — while also supporting internal communications that help connect and inform our teams across the organisation. 

This is a role for someone who is as comfortable crafting a compelling story as they are managing a complex event; someone who thrives on variety, takes pride in the details and genuinely cares about the young people at the heart of our work. 

Key Responsibilities: 

• Design, deliver and manage the annual events workplan, working towards an annual income target 

• Coordinate and run all fundraising events including the Envision Cycling Challenge, managing logistics, budgets, compliance and evaluation 

• Create compelling written and visual content for external and internal communications across multiple channels 

• Support the development and delivery of donor communications, impact reports and supporter updates 

• Track and report on events performance, supporter engagement and communications metrics 

• Maintain accurate donor records on Salesforce and support timely donor recognition processes 

Essential Experience, Knowledge and Competencies: 

• Experience of events planning and management for events of varying scale and different audiences 

• Experience of creating engaging communications content, including social media, newsletters and reports 

• Strong project management skills — highly organised, with the ability to work with initiative and manage multiple priorities 

• Demonstrable success in building and maintaining relationships with supporters or stakeholders 

• Strong attention to detail across both events delivery and written communications 

• Commitment to Envision's vision, mission and values 

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We actively encourage applications from candidates from Black and Minority Ethnic backgrounds and from socio-economically disadvantaged backgrounds, as they are currently under-represented in our organisation. Envision graduates will be guaranteed a first-round interview. 

To apply, please submit your application via Charity Jobs. For an informal chat about the role, contact our Director of Philanthropy and Partnerships, Robyn, whose contact details can be found in the application pack.

Deadline — Midnight, Sunday 17th May 

Please note: 

• Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time. 

• We will only be contacting candidates who have been shortlisted for interview. If you do not hear from us, please assume your application has been unsuccessful. 

• Successful candidates will be subject to a full Enhanced DBS check and reference checks