Courses co ordinator jobs

Are you passionate about empowering people, particularly those facing significant life challenges, to unlock their potential and build sustainable, positive change?

Do you have good communication and interpersonal skills, with the ability, through a facilitated journey of empowerment, to encourage, and inspire, people from diverse backgrounds and experiences?

Are you already working with, or closely connected to people navigating vulnerability, transition, or crisis situations and / or organisations who are supporting those who are?

If so, we’d love to hear from you.

About the Role

Emerging Leaders is seeking freelance Trainers in and around Sheffield / Manchester / Blackpool / Nottingham / Liverpool / Birmingham to deliver “Game Plan”, a transformational four-session training programme designed to equip individuals with the mindset, motivation, and practical skills to flourish—even in the midst of adversity.

This role is ideal for people who are already embedded in community settings and have established relationships with adults (18+) who may feel stuck, overlooked, or limited by circumstance, in particular those on universal credit, experiencing or at risk of homelessness, NEETS, those struggling with confidence and well-being, or experiencing food insecurity.

Our vision is to see the training delivered across the UK. We’re looking for trainers who can run the programme regularly within their local network, area or region, building trust, momentum, and impact.

What You’ll Be Doing

As an Emerging Leaders Trainer, you will:

• Identify and work with local partners to mobilise groups
• Deliver the “Game Plan” course, maintaining the quality, integrity and consistency of training delivery.
• Create engaging, inclusive learning environments where participants feel safe, seen, and supported.
• Act as a key point of contact for participants throughout the course
• Collect and record agreed data before, during, and after delivery
• Meet monthly with the UK Programme Co-ordinator, and a small team of UK trainers.
• Represent Emerging Leaders with professionalism and care in community settings

What We’re Looking For - Essential Skills & Attributes

• An engaging, experienced and confident communicator, comfortable leading groups to varied audiences.
• Strong interpersonal skills, with high emotional intelligence and cultural sensitivity
• Experience working in community settings delivering group material.
• Self-motivated and organised, able to manage your own workload
• Adaptable and responsive to the needs of participants
• Open to feedback, learning, and continuous development
• Collaborative, able to work well with colleagues, partners, and participants., and values-driven
• Flexible in approach and availability

Our Commitment to You

We don’t expect you to do this alone. As an Emerging Leaders Trainer, you will receive:

• Full training to deliver the programme “Game Plan”
• High-quality resources and materials
• Ongoing coaching and monthly check-ins
• Connection to a growing national network of Trainers
• Practical support to help you deliver the programme well

Pay & Contract

• £135 per day of delivery (£540 per completed four-session course)
• Freelance / self-employed basis

It is a legitimate job requirement that you hold a full UK driving licence.

If you’re interested, please send your CV.

About the Role

Advice Giving

• Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.

• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards

• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.

• Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.

• Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.

• Meet the individual performance targets set as part of this project.

Research & Campaigning

• Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.

• Keep up to date with current research and campaigns priorities, initiatives and plans.

Administration

• Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.

• Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.

Professional development

• Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:

o Attending training opportunities.

o Reading monthly subscriptions, relevant publications and Citizens Advice Updates.

• Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.

• Identify and implement your own learning and development needs.

Other duties and responsibilities

• If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.

• Promote the aims, policies, and membership requirements of the Citizens Advice service.

• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.

• Be a positive ambassador for Citizens Advice Liverpool.

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Requirements

Desirable

1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.

3. Ability to give and receive feedback objectively and sensitively.

4. Effective oral and written communication skills, with good IT knowledge to support delivery of service

5. Ability and willingness to work both on own initiative and as part of a team.

6. Willingness to learn and develop skills and be flexible with service delivery.

7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.

8. Ability to assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

We have an exciting opportunity for someone to join a rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided.  

Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex.  We achieve this through the delivery of a range of services including information, training and peer support.

Our ND Navigation Service provides information, training and support to parent-carers of children and young people waiting on, undergoing or completed an assessment for ADHD, Autism and other neurodivergent conditions. 

We are looking to recruit a skilled and motivated Administration & Data Management Officer to join our Team. The post holder will be responsible for providing a range of administrative duties in support of our ND Navigation Service and Outreach team, including processing referrals, creating and maintaining records on our Charitylog database, collating data and generating monitoring reports as well as managing enquiries from parents.

Job Description & Person Specification

Key Tasks & Responsibilities

1. Processing referrals received into the NDP Navigation service

2. Creating and updating service user records on Charitylog and Excel including data entry and uploading documents, etc.

3. Weekly collating of data from Charitylog and generating monthly monitoring reports on Excel to provide senior managers, partners and funders

4. Arranging community outreach events (ND Navigation Roadshow) with local partners including CDC’s, Family Hubs, special schools, short break providers, parent support groups, etc.

5. Managing enquiries from parent-carers and professionals working with parents

6. Managing bookings in the event of staff sickness or absence – for the NDP Navigation service

7. Carrying out regular telephone surveys with parent-carers who have accessed the NDP Navigation service, maintaining monitoring records and testimonials and updating log sheets

8. Monitoring posts on Reaching Families Facebook group and where relevant, follow up with signposting to appropriate Reaching Families Services and other relevant providers

9. Providing other administrative support to the Outreach and Training Manager, Team Lead, Co-ordinators and ND Support Workers in executing their duties

10. To pursue a strategy of continual personal and professional development

11. To carry out other occasional duties commensurate with the role

See attached job description for details and full criteria 

We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements. 

Closing date for applications is 2nd March 2026

Interviews to be held in Littlehampton on 11th March 2026

To apply please complete the attached application form and share why you feel you fit the role and person specification (see attached documents) 

Project Trust is an education charity with over fifty years’ experience in international volunteering for young people.  We organise challenging, long-term placements for 17–25-year-olds with partnership organisations in Africa, Asia and the Americas.

We annually select up to 200 young people from across the UK for immersive and focused teaching and youth development projects around the world.  Our Volunteers are provided with training and support before, during and after their international placements and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens.

We are looking for an enthusiastic, creative and organised Digital Marketing Assistant to join our digital engagement team.  This new role could be ideal for someone starting their career in digital communications, content creation or marketing.

As our Digital Marketing Assistant, you will support the day-to-day delivery of our digital content across social media, our website and other online platforms, telling the stories of our Volunteers and the impact of our work at Project Trust.  You will support our digital marketing activity and fundraising campaigns, contributing to our digital engagement strategy.  You will also be involved in wider organisational activities working directly with young people.

The role is home-based with some UK travel and the occasional requirement to work evenings and weekends.

Main areas of responsibility include:

· Collect stories, quotes, photos and videos from Volunteers before, during and after their placements

· Create engaging content and share on Project Trust’s social media channels (including posts, stories, reels, and simple graphics)

· Support digital campaigns to promote Volunteer opportunities, increase applications and fundraising

If you are passionate about youth development and want to use your digital skills to inspire the next generation, apply now.

DIGITAL MARKETING ASSISTANT

Responsibilities & duties

Digital content and communications

· Create engaging content for Project Trust’s social media channels (including posts, stories, reels, and simple graphics)

· Help plan, draft and schedule content in line with marketing and fundraising campaigns and key dates

· Support with maintenance and updating of Project Trust’s website

· Create digital assets such as images, short videos, blog posts, and email content

· Create content for and distribution of our newsletters

Story gathering and impact

· Collect stories, quotes, photos and videos from Volunteers before, during and after their placements

· Turn these into compelling digital content that shows the impact of Project Trust’s work

· Curate our library of digital content

· Support basic reporting on digital engagement and audience response

Volunteer recruitment and applications

· Develop digital campaigns to promote Volunteer opportunities and increase applications

· Assist with keeping application-related web pages and digital recruitment materials used up to date

Team and organisational support

· Work closely with the Digital Engagement Coordinator and Volunteer & Schools Engagement Team to support campaigns and day-to-day digital activity

· Contribute to wider organisational work with young people directly, such as Volunteer selection, training, pre-departure briefings and ongoing Volunteer support where needed

· Participate in events such as virtual open evenings and in-person sessions

Miscellaneous

· Administrative tasks associated with all of the above

· Within the job holder’s skills and abilities, support the Digital Engagement Co-ordinator and Volunteer & Schools Engagement Manager as required in other tasks or activities which contribute to the achievement of Project Trust’s objectives and its development

· Travel to attend meetings elsewhere in the UK, plus some evening and weekend working, required

Essential skills

· A demonstrable genuine interest in digital media, social platforms and storytelling

· Experience in creating content for social media, blogs or websites (this could be personal, voluntary or from studies)

· Good written communication skills and attention to detail

· Creativity and willingness to try new ideas

· Ability to organise your time, work independently and manage multiple small tasks

· An interest in international volunteering, youth development or the charitable sector

· Ability to travel to other parts of the UK as required

· Ability to work remotely from an appropriate home base

· Willingness to undertake work outside standard office hours

· Commitment to Project Trust’s purpose, approach, ethos

Desirable

·       Understanding of running and supporting digital advertising, such as paid social or search ads (eg setting up campaigns, monitoring performance or supporting optimisation)

·       Skills in tools such as Canva, Adobe, social media platforms or content management systems

·       Knowledge of analytics tools (eg platform insights, Google Analytics) and an interest in using data to improve content

·       Interest in photography, video or design

· Marketing or digital marketing qualification

Conditions of Service

The appointment will be made subject to Project Trust’s detailed terms and conditions of employment. Candidates should be aware that:

· The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG)

· Any offer of appointment will be made subject to the receipt of satisfactory references

·       The post holder must have the right to work in the UK

If you are passionate about youth development and want to use your digital skills to inspire the next generation, apply now.

How to apply

Download the job pack and return completed documents by 4 March 2026.

Please don't use AI in your applicaiton.We want to hear about you, your genuine interest in the role and why your skills, personality and values make you a great fit for the role.

First round interviews will take place in the week beginning 9 March 2026, on Microsoft Teams.  Short-listed candidates will be asked produce a piece of work as part of the selection process.

Please note, we will be reviewing applications as they are received and reserve the right to close the advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.

The start date is late March/early April 2026.

Project Trust recognises the positive value of diversity and we welcome applications from people of all backgrounds.

Family Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Family Service Manager

Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. 

Salary: £38,000

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. 

About the Role

We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, who is confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day practical family support within a complex prison environment. 

As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team deliver programmes such as Fathers Inside and Man Up which have received national recognition and have been delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery.

Key Responsibilities Include:

• Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation.
• Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance.
• Manage day-to-day operational delivery of programmes, the service, and visitors centre.
• Ensure core responsibilities and contractual requirements are fulfilled.
• Striving to ensure excellence and quality in our service delivery.

Why work with Safe Ground Prisons?

At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. 

Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Want to find out more?

Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. 

About You

This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned. 

We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. 

• Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting)
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Demonstratable experience in leading a service/team in a similar capacity.
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.