Crm database training manager jobs

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

Social Prescribing Link Worker (30 hours - part time)  

Hours: 4 days a week  

Salary: £23,878 

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About Help on Your Doorstep 

Help on Your Doorstep, is a pioneering charity working in the London Borough of Islington to improve the health and wellbeing of people and the communities that they live in. Through our Social Prescribing Service, ‘Connect’ outreach and referral service and Good Neighbour Schemes, we support people to thrive in healthier, happier and more connected communities.

At the heart of everything we do is a commitment to build trusted, relationship-based support with individuals and communities.We work closely with partners who share our vision of tackling the social and health inequalities that affect people across Islington.

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About the role 

Our Social Prescribing service supports patients referred by GP practices across Central Islington.Working within a fast, paced, person-centred environment, Social Prescribing Link Workers support individuals to identify what matters most to them and connects with community services, activities and support that improves their well-being and addresses the wider determinants of health.

The service benefits from close collaboration with our Connect service and access to over 120 referral partners, offering a diverse range of opportunities to support residents’ health, wellbeing and independence.

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What You’ll Be Doing  

As part of a dedicated team of four Social Prescribing Link Workers, seven Connect service colleagues and external partners working in primary care teams, you will: 

• Work with patients referred by GP practices to provide personalised, strengths based support 

• Build trusted relationships and support individuals to overcome, social, practical and emotional barriers 

• Support people to access community-based services, activities and networks 

• Manage a varied caseload, maintaining accurate and timely records 

• Work collaboratively with GP practices, primary care teams, colleagues and external partners 

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About You 

• Passionate about creating a fairer society and reducing health inequalities 

• Have excellent interpersonal and communication skills 

• Have experience of providing person-centred or personalised support (paid or unpaid) 

• Can work at pace and work across different data-systems and maintain accurate records 

• Can manage a caseload in an organised and methodical way 

• Are comfortable balancing face to face work with administrative responsibilities 

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For a full job description, person specification and details on how to apply, please go to our webste

Any queries please contact 

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Our Team 

You will be part of a supportive and collaborative team of 4 Social Prescribing Link Workers and 7 Connect Service colleagues, GP practices and external partners across Islington.We value teamwork, reflective practice, and learning from one another to continually improve outcomes for residents.

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How to Apply 

The deadline for completed applications is midnight Sunday August 9th.

You need to submit a cover letter which explains why you want the role, why your experience and skills are a good fit.Please do not just state you have the skills and experiences – explain and give examples.Please don’t use AI to write your application for you.

You need to submit a CV. In person interviews will be held on Thursday August 20th, 2026. 

Volunteer Administration Assistant

Salary: £27,319 - £31,236 pro-rata

Contract: Permanent, Part time, working 22.5hrs per week (3 days)

Location: Hybrid working - remotely and at the Open SU Office, OU Walton Hall Campus, Milton Keynes, MK7 6AA

The Organisation

The Open SU serves the interests of around 170,000 part-time and distance-learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. The Open SU is an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy. Here at the Open SU we are committed to a positive team culture to enable and empower all members to be their very best.

The Job

In this role, you will play a vital part in supporting the delivery of our Volunteering Strategy helping to ensure every student has the chance to connect, contribute and belong. Working closely with the Volunteering Manager, you will:

• Provide high quality administrative support which includes responding to volunteering enquiries, supporting at meetings, producing volunteer communications and maintaining volunteer records.
• Act as a first point of contact for volunteers, offering guidance and support throughout their journey, and assist with recruitment, onboarding and recognition.
• Help deliver engagement and appreciation events, share inspiring stories through newsletter and volunteer spaces and gather volunteer feedback to improve services.
• Champion good data practices, maintaining accurate records and ensuring information is handled responsibly. Above all, promote inclusive, safe and accessible volunteering across all activities.

The Person

This role is a great opportunity for an organised and proactive administrator who enjoys supporting others and being part of a friendly, collaborative team. You will also enjoy working with and supporting volunteers, helping to spark new ideas, create great experiences and build a real sense of community and belonging along the way. You’ll be passionate about creating and supporting the development of volunteer communications and storytelling to inspire others to get involved.

You will be comfortable using Microsoft 365 tools such as Outlook, Teams, Word, Excel and Forms and will bring a flexible, can-do approach to your work. Above all, you will value inclusion, accessibility and team work, and will be committed to learning, growing and contributing to an open, supportive and sustainable community.

Please see the Job Decription below for more information.

Job Title: Schools Outreach Coordinator

Contract: Fixed-term - 1 year with the possibility of renewal/extension

Hours: 35 hours per week, flexitime with core hours 10am-4:30pm

Salary: £26,936 per annum

Location: Hybrid, with 50% of working hours to be completed at Coram Campus (Bloomsbury, Central London)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.

Founded by Thomas Coram we are the first children’s charity, helping vulnerable children and young people since 1739. Today, the Coram group supports more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Shakespeare Schools

Coram Shakespeare Schools is a national cultural education charity that exists to instil curiosity and empathy, aspiration and self-esteem, oracy and teamwork - giving young people the confidence and skills to stride onto whatever stage they choose. Our programmes follow a rigorous and supportive process to train teachers and young people in an active and ambitious way of working with Shakespeare.

About the Role

The Schools Outreach Coordinator is responsible for managing relationships with our key accounts while exploring, researching and building new sales leads across our various programmes. You will be able to manage multiple tasks effectively and facilitate incoming/outbound school outreach enquiries by phone, email, in person, ensuring the sales process runs seamlessly from inception to renewal.

This is a fantastic opportunity for a driven individual to join a creative and ambitious cultural education charity and develop professionally in a supportive, dynamic outreach team. As an integral part of our sales team, you’ll be signing up new, lapsed and retention schools for these unique creative experiences across our creative portfolio.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Wednesday 5 August 2026 at 10am

Please note that we will be reviewing applications and scheduling interviews on a rolling basis.

Coram Shakespeare Schools Foundation is an equal opportunities employer and welcomes applications from all sections of the community. We encourage applicants from minority ethnic backgrounds to join our teams. Whilst we have a diverse team, we recognise we are a predominantly white workforce and are committed to encouraging candidates from diverse communities in order to improve the services we provide to children and schools.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

The Exempt Accommodation Support Service is based at our main hub in Digbeth but provides outreach support across the city. We are looking for project workers to provide flexible, person-centred support to people aged 25 years plus who are precariously accommodated, have a history of homelessness or who are at risk of becoming homeless. It will primarily be supporting people living in exempt accommodation who have support needs relating to substance use, physical health and mental health.

The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.

This is a part office-based, part community-based role with a requirement to travel to accommodation providers and outreach sites. Travel expenses will be paid for any journeys undertaken.

Key tasks (selection of):

1. Provide a person-centred service to individuals, taking a psychologically informed approach, advising and supporting to ensure that clients are given choice and control about how their support is delivered.

2. Assist with practical support such as travel issues, settling into accommodation and addressing any immediate accommodation issues.

3. Ensure individuals have access to key services, including health care, substance misuse, and wellbeing services.

4. Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our CRM database system.

5. To support with timely reporting information regarding visits, support plans and session notes.

Further details, including the full list of key tasks and working conditions, are available in the job description at the link on our website

Amputee Network Development Officer – South West

Fixed term 12 months from starting date with potential to extend

Ensure that no amputee need cope alone

The Limbless Association is seeking a proactive, creative and resourceful Development Officer to enable the charity to extend its reach across the south west.

This is an exciting opportunity to play a key role in supporting individuals and their families experiencing amputation, through their rehabilitation, recovery and life beyond limb loss.

The Amputee Network Development Officer will play a pivotal role in the LA realising its outreach aims in the region. This role will build capacity across a range of outreach support activities, working closely with the Regional Development Manager (South), Services Development Lead and Volunteer Coordinator, to realise increased multi- stakeholder engagement, project reach, awareness of the charity and its services as well as working with the team to realise regional financial support of the LA’s work.

We’re looking for someone who:

· Is passionate about building strong outcomes focused relationships with a variety of stakeholders.

· Enjoys turning ideas into meaningful opportunities and actions.

· Can think strategically whilst remaining practical

· Understands the importance of lived experience and co-production

· Has a strong geographical knowledge of the south west of England.

· Wants to make a genuine difference

If you are motivated by improving lives with purpose and compassion, we would love to hear from you.

As the Data Operations Officer, your key purpose in post is to ensure efficient, compliant data management, and effective data processes. You will proactively support teams, find improvements, and push for efficiencies to allow Salesforce CRM system users to engage with and effectively manage our supporters. This must be completed with reference to relevant data protection/GDPR laws and within a framework of the most effective data management techniques.

You will play a key role in providing process improvements across teams to enable the further development of an automation programme that speeds up and improves accuracy across imports and exports. You will also be responsible for scoping, defining, and implementing data quality improvements.

 

Key Responsibilities:

 

· Work with our Extract, Transform, Load (ETL) tool (Clarity Data Transform [CDT]) to bring data into our Salesforce ecosystem. This will include extensive documentation writeup, testing requirements for updates and patches, and a restrained & disciplined approach where quality is more important than speed.

· Ensure that any exception files from the CDT automations are triaged and the issues rectified, including escalating issues to the relevant agency, or logging a defect in Jira Software.

· Play a supportive role with the development team, completing development work in Salesforce as directed.

· Work with the Data Operations Manager to ensure Direct Debit claims and Gift Aid claims are processed accurately and on the agreed schedule.

· Carry out more complex data loading processes and act as a point of escalation for issues when raised by the Data Operations Executives.

· Critically examine existing processes and drive process improvement across database stakeholders and users.

· Support the Data Operations Manager on improvement projects, aimed at both improving the quality of data, and teams’ processes surrounding their use of Salesforce.

· Provide second line support for the Data Team ticketing system, ensuring tickets are resolved in a timely manner.

· Maintain, enhance, and develop data quality checks and associated processes to improve the integrity and usefulness of our data.

· Support the Data Operations Manager in ensuring data management best practice is incorporated into each teams’ processes.

· Undertake any other relevant duties and projects in line with the responsibilities of the post.

· Other tasks from time to time as identified by the Data Operations Manager 

 

Knowledge, skills and experience needed:

· Knowledge of relational databases, CRM systems and/or large datasets.

· Knowledge and understanding of ETL tools and practices.

· Understanding of data protection/GDPR legislation and its implementation.

· Knowledge and understanding of SQL.

· Experience of working in the charity sector with charity data.

· Experience of using Salesforce or similar CRM systems.

· Experience of process improvement and automation.

· Experience providing support and training to end users.

· Experience using a ticketing system, such as Jira Service Desk.

· Excellent verbal and written communication skills.

· Ability to manage multiple tasks simultaneously.

· A creative, positive, and proactive approach to problem solving.

· Logical and process orientated.

· Good self-awareness with a willingness to learn new skills.

· Excellent internal stakeholder management skills.

· Proven ability to work to a high standard and with an excellent eye for detail.

· Advanced Excel skills.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 9th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

For over 140 years, the Forces Employment Charity has proudly supported Service Leavers, Veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities, regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.

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Brief role description

The young people programme supports young people from Forces families aged 16 to 24, particularly those who are disadvantaged, affected by mobility, at risk of becoming NEET or who have Special Educational Needs (SEN). The programme aims to broaden horizons, raise aspirations and build skills and confidence. It connects young people with meaningful employment opportunities through a combination of one-to-one mentoring and employment support, group workshops, employer events, digital training, work experience and apprenticeships. 

As part of a small team, the Education and Skills Liaison will lead on engaging, developing and managing relationships with schools, youth and community groups, military charities, the MOD Education Team, the SCiP Alliance, Families Federations, HIVE and other key stakeholders to advocate for children and young people from Forces families. 

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Who we're looking for

We are looking for someone with a background in education and/or experience supporting young people to overcome challenges. You will have experience in a customer-focused environment and a track record of delivering to SLAs. You will also be a strong collaborator and team player, with demonstrable influencing skills and coaching or mentoring experience. 

You will be a self-starter with confidence to use your own initiative and a passion for supporting the Armed Forces community. You will have an understanding of the challenges faced by forces families in finding appropriate and sustainable employment. In addition, you will have strong operational and administrative skills, knowledge of GDPR and experience using CRMs. 

The ideal candidate will have lived experience of the Armed Forces lifestyle, a background in secondary or further education and a NVQ Level 6 in Advice, Information and Guidance. 

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This position is remote; however, candidates must be based in Hampshire to support local engagement activities and demonstrate knowledge of regional authorities and organisations. 

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This is a fixed-term position for 12 months. The contract end date will be confirmed at the offer stage. 

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the Job Description. 

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What's in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by Wednesday, 19 August 2026.

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Do you have questions about the role? Get in touch with the People Team at the Forces Employment Charity. 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. 

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#LI-DNI

Policy and External Affairs Assistant
£32,477 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time 

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised and proactive Policy and External Affairs Assistant to support the delivery of our influential policy, public affairs and external engagement work across the UK.

This is an exciting opportunity to join the College’s Policy and External Affairs Department, providing vital administrative and project support across three key teams: Health Policy, Policy and Public Affairs (Devolved Nations), and Media and Public Affairs. Working at the heart of the College’s policy and advocacy activity, you will help ensure that the voices of paediatricians and children’s health professionals are heard and reflected in national policy development.

Reporting to the Policy Manager, you will play a central role in supporting committees, coordinating member engagement activities, managing communications and assisting with policy projects. You will work closely with senior officers, committee chairs, members and colleagues across the College to help deliver high-quality policy and public affairs activity that supports better health outcomes for children and young people.

Key responsibilities include:

• Supporting the administration of policy and public affairs committees, including preparing agendas, papers, minutes and action logs
• Providing guidance and administrative support to committee Chairs, Officers and members
• Responding to member enquiries and correspondence through desk-based research and liaison with policy colleagues and subject experts
• Supporting policy projects, task and finish groups, events and stakeholder engagement activities
• Coordinating and administering the Policy and External Affairs member insights network, including communications, database management and event support
• Assisting with the development, review and maintenance of College policy position statements and consultation responses
• Supporting the drafting and publication of policy updates, reports and briefing materials
• Preparing reports for committees and Executive Committee meetings
• Supporting College Officers and senior stakeholders with administrative and project-related activities
• Coordinating eBulletins, member communications and digital content across multiple channels
• Managing and updating policy and public affairs content on the RCPCH website

Essential skills and experience include:

• Degree-level qualification or equivalent relevant professional experience
• Excellent written and verbal communication skills, including strong report-writing abilities
• Strong research skills with the ability to analyse, summarise and present complex information clearly
• Experience working collaboratively with a wide range of stakeholders and teams
• Excellent organisational skills with strong attention to detail and the ability to manage competing priorities
• Ability to maintain high levels of accuracy when handling information, data and documentation
• Strong IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams
• Excellent interpersonal skills, with the ability to build positive working relationships and communicate effectively at all levels
• Ability to handle sensitive and confidential information with discretion and professionalism
• Strong administrative skills and a proactive, solutions-focused approach to work

Desirable:

• Experience working within child health, healthcare, membership organisations or professional bodies
• Formal project management training or experience supporting projects
• Experience using customer relationship management (CRM) databases and/or finance systems

The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 25,000 members and fellows worldwide and employs around 200 staff. Most staff are based in our London office in Holborn, with teams also working across the devolved nations.

Our values — Include, Influence, Innovate and Inspire — guide how we work together. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates with protected characteristics. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

The College operates a flexible and modern hybrid working policy, with colleagues spending 40% of their working time in the office over a four-week cycle and the remainder working from home.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks.

We reserve the right to close this vacancy early if sufficient applications are received. If you are interested, please submit your application as soon as possible.

Closing date: 16 August 2026
interview date: w/c 1 September 2026

Location: Any of our King's Trust offices - minimum of 2 days a week in the office.

Interviews: 20th & 21st August via Teams

Use technology to help transform the lives of young people.

At The King's Trust, technology plays a vital role in helping us support young people to build confidence, develop skills and move into work. We're looking for a Service Owner to take ownership of a portfolio of technology services, ensuring they deliver real value to our colleagues and the young people we support.

Working closely with frontline teams, architects, suppliers and technology specialists, you'll shape services that are reliable, secure and user-centred.

You'll understand how our services are delivered in practice, using those insights to continuously improve the technology that underpins them.

What you'll be doing

You'll own the end-to-end lifecycle of your technology services, ensuring they continue to evolve in line with organisational priorities and user needs.

You'll:

• Own and develop the service roadmap, balancing user feedback, business priorities and technology strategy.
• Work closely with frontline colleagues and stakeholders to understand challenges and translate them into effective technology solutions.
• Collaborate with architects, suppliers and technology teams to deliver secure, scalable and accessible services.
• Build strong relationships with service users, using feedback and performance data to identify opportunities for continuous improvement.
• Monitor service performance, manage risks and ensure services support The King's Trust's long-term strategic goals.

 

What we're looking for

You'll bring:

• Experience owning, improving or supporting technology services and delivering successful technology initiatives.
• Strong stakeholder management skills, with the ability to influence and communicate effectively with both technical and non-technical audiences.
• Excellent analytical and problem-solving skills, with the ability to manage competing priorities and navigate complexity.
• Experience gathering user requirements and using feedback to shape service improvements.
• A collaborative approach, with a passion for delivering technology that enables people to do their best work.

This is an exciting opportunity to help shape the technology that supports our colleagues, volunteers and young people every day. You'll work as part of a collaborative technology team, influencing how services evolve while helping ensure every digital investment makes a meaningful difference.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Service Owners? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Service Owners! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

JOB TITLE: Customer Services and Purchasing Coordinator

REPORTING TO: Head of Personal and Organisational Development

Waverley Abbey is a place of prayer, learning, welcome and generous hospitality. Every person who contacts us, visits us, gives to us, attends an event, receives a publication, or simply needs help should experience something of the warmth, care and excellence that we value as an organisation. This role is often one of the first points of contact for supporters, customers, guests, colleagues and suppliers. It is therefore a key part of how we live out Waverley Abbey’s culture of hospitality, excellent customer service and careful stewardship in the everyday details.

Job Purpose The Customer Services and Purchasing Coordinator will provide friendly, efficient and accurate support across customer service, post, donations, purchasing, deliveries, office supplies and practical administration. The postholder will help ensure that people are responded to well, systems are kept up to date, purchases are processed appropriately and the practical flow of day-to-day operations is handled with care. The role requires someone who is organised, calm, helpful and detail-focused, with a genuine desire to serve colleagues and customers well.

KEY RESPONSIBILITIES Customer service and supporter care

> Provide a warm, professional and helpful response to incoming calls and enquiries, particularly in relation to donations, Every Day with Jesus and general fundraising.

> Listen carefully and respond well to customers and supporters, resolving queries where possible and ensuring they are passed to the right colleague or department when needed.

> Represent Waverley Abbey with warmth and care so that every caller, supporter and customer feels valued and treated with respect.

> Maintain accurate customer and supporter records in Sage CRM, HubSpot and Beacon as appropriate. Donations and financial administration

> Process donations accurately in Beacon and Stripe as appropriate.

> Manage Direct Debits in Access, ensuring records are handled carefully and confidentially.

> Follow agreed processes for handling financial information, donor details and customer records. Post, deliveries and practical coordination

> Open, process and organise incoming post on a daily basis.

> Prepare, pack, record and send outgoing post daily, ensuring items are handled appropriately and on time.

> Receive and coordinate deliveries for Waverley Abbey Trust, ensuring items reach the correct team or location promptly. Purchasing and office support

> Raise and manage purchase orders for the House and the East Wing, including Events and Retreats.

> Support good stewardship by ensuring purchasing is accurate, timely and in line with agreed processes.

> Maintain order in stationery areas so that colleagues have access to the supplies they need.

> Manage the East Wing staff signing in and signing out sheet.

> Assist the Head of People and Organisational Development with East Wing office moves and practical office arrangements as required. Health and safety

 > Check and maintain First Aid supplies in the House and East Wing.

> Undertake any other reasonable duties requested by the line manager in keeping with the nature of the role.

Essential

> A warm, helpful and customer-focused approach, with a commitment to excellent service.

> Strong organisational skills and the ability to manage a range of practical and administrative tasks.

> Good attention to detail, especially when handling donations, customer records, post and purchase orders.

> Confidence in speaking with customers, supporters, suppliers and colleagues in a clear and professional way.

> Good working knowledge of Microsoft Office and confidence using databases or CRM systems.

> Ability to work calmly and flexibly in a busy environment where priorities may change.

>Discretion and care when handling confidential or sensitive information.

>A positive, team-minded approach and willingness to help where needed.

Desirable

> Experience of working in customer service, supporter care, administration, purchasing or a similar coordination role.

> Experience using systems such as Sage CRM, HubSpot, Beacon, Stripe or Access. >Understanding of charitable giving, donations processing or supporter communications. Our culture and expectations

>At Waverley Abbey, how we do things matters. We are looking for someone who will bring warmth, accuracy, initiative and a servant hearted approach to the role.

Hospitality is not simply the work of one team; it is part of who we are. This role helps set that tone through excellent customer care, thoughtful administration and a willingness to make things work well for others.

> The postholder will be expected to work in a way that reflects Waverley Abbey’s values, contributes positively to team life and supports the wider mission of the organisation. Safeguarding, confidentiality and compliance

> The postholder must follow Waverley Abbey Trust policies and procedures, including those relating to safeguarding, confidentiality, data protection, finance, health and safety and equality. Training will be provided where required.

Location: Office based – Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP

Hours: 37 hours per week

Salary: £27,050

Contract: Permanent

About CAN – Why work for us?

In every community, people are supported by strong local charities and groups that make a real difference to everyday lives. When these organisations are well supported and well connected, communities are healthier, fairer and more resilient.

CAN exists to make that happen.

When you work with CAN, you are strengthening hundreds of local charities, empowering thousands of volunteers and supporting joined up local action that improves outcomes for people, communities and the system as a whole.

Stronger charities. Healthier communities. Better lives.

At CAN, we strengthen and champion local charities, community groups and volunteers so they can make a bigger difference in people's lives. We're looking for an organised, proactive and people-focused Office Administration Coordinator to help keep our organisation running smoothly and effectively.

This is a varied and rewarding role at the heart of CAN, combining office management, communications, event coordination and facilities support. You'll be the welcoming face of the organisation and play a key role in supporting our team to deliver impact across communities.

We're flexible on the number of hours and can consider both part-time and full-time applications. However, the successful candidate must be able to work from our Poole office at least three days per week Tuesday to Thursday inclusive.

We're looking for someone who:

• Has strong administration and organisational skills
• Is confident managing multiple priorities
• Enjoys working with people and creating a positive experience for colleagues, volunteers and visitors
• Has excellent communication and IT skills
• Shares our values of collaboration, compassion, integrity and respect

If you're looking for a role where your skills will directly support stronger communities and better lives, we'd love to hear from you.

Together, we CAN make a difference.

We offer a competitive salary and great benefits, including a contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, Care First confidential wellbeing support, season train ticket loan or parking permit and much more.

Deadline for applications: Midday 11th August

We will let you know by end of day on 12th August if you are invited for an interview.

Interview date: 20th August 2026

Interview Location: Community Action Network, Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP

Start date: As soon as possible, subject to satisfactory references.

Apply now!

The External Relations (ER) department is a key team at the International Rescue Committee, responsible for how the world perceives and interacts with this indispensable organization. Its goal is to increase public understanding of the organization and raise the essential funds to improve outcomes for our clients, while growing and protecting our global brand. The hardworking people that make up this department are committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve.

The Purpose of the Role 
IRC is seeking a fundraising operations professional with experience establishing comprehensive donation processes and ability mapping business requirements with technology set up. This role will help support stakeholder goals and strategy and engage with the CRM team who manages the technical backbone of gift processing. The successful candidate will have proven ability in both monitoring and improving the quality of donor and payment data across multiple platforms. The Fundraising Operations Analyst will serve as a central role to the Global Donations Operations team seeking efficiencies and helping the team focus on strategic projects.

Key Working Relationships

• Position Reports to: Director of Fundraising Operations

• Position directly supervises: N/A

• Other key internal and/or external contacts: 

• Key Internal Contacts: Colleagues in IRC global fundraising departments; colleagues working in the areas of digital technology

• Key External Contacts: Fundraising platform and payment gateway vendors

KEY ACCOUNTABILITIES

• Guide discovery activities for gift processing projects and new donation system set ups 

• Maintain comprehensive business knowledge pertaining to the gift processing performed through the payment platforms and gateways used across the IRC’s global markets and keep up to date documentation

• Serve as an escalation point for GDO team to help with troubleshooting data inconsistencies produced through data entry, integrations and payment transfers 

• Identifying and helping resolve the root cause of inaccurate data and recommending improvements to processes and adjusting workflows as needed

• Provide support to data quality projects and required updates to business processes

• Build out project management system for global GDO team and lead on project coordination as needed

• Create and maintain Salesforce reports for monitoring of data accuracy, consistency and completeness so data issues can be discovered and shared with technical team for further investigation

• Developing data quality best practice guidelines to facilitate consistent methodologies across markets and providing user training to support best practice being followed

PERSON SPECIFICATION 

Skills, Knowledge and Qualifications:

• Bachelor’s degree or equivalent, preferably with a financial, technical, or other relevant degree**

• Broad knowledge of fundraising databases, data integrity, payment gateway systems and processing workflows**

• Demonstrated experience with Salesforce and building reporting frameworks and dashboards

• Strong project coordination and stakeholder management skills**

• Advanced technical skills including proficiency with Excel and MS Office tools; SQL database experience a plus

• Strong analytical and problem-solving skills, with an ability to devise creative solutions to complex issues**

• Organized, highly detail-oriented, and able to work in a fast-paced environment

• Demonstrated ability to collaborate and create relationships with different teams

• Excellent written and oral communication and presentation skills

Experience:

• Strong experience in non-profit fundraising, development operations, advancement services, or related field​​

Individual Giving & Supporter Experience Officer
Salary: £28,500 - £31,000 per annum (depending on experience)
Contract: Permanent
Hours: Full-time, 37 hours per week (30 hours considered)
Location: Hatfield, Hertfordshire (Hybrid working: office-based every Tuesday and Wednesday, with home working on other days.)

Help young people build positive, independent futures
Herts Young Homeless is looking for an Individual Giving & Supporter Experience Officer to play a key role in growing supporter income and engagement.

This is an exciting opportunity to join a well-respected charity supporting vulnerable young people across Hertfordshire. You'll lead on individual giving activity, develop inspiring supporter communications and help build lasting relationships that generate vital income for services that prevent and relieve youth homelessness. The role has a fundraising target of £100,000 and will also support the development of new initiatives, including legacy giving.

Why join Herts Young Homeless?

You'll be joining a supportive fundraising team of eight within a friendly organisation of around 50 staff. This is a charity where people stay, develop and genuinely see the impact of their work. Staff regularly hear directly from the young people they support, helping bring fundraising to life and providing a real connection between your work and the difference it makes.

What you'll be doing

• Leading and growing the individual giving programme
• Delivering supporter acquisition, retention and stewardship activity
• Creating engaging fundraising campaigns and communications across digital and direct channels
• Managing supporter relationships and delivering excellent supporter care
• Using CRM data and insight to improve engagement and fundraising performance
• Developing supporter journeys that encourage long-term support
• Monitoring income and identifying opportunities for growth
• Supporting fundraising appeals, campaigns and wider team activity
• Ensuring communications are compliant, accurate and supporter focused

What we're looking for
We're open to candidates from fundraising, marketing, communications, customer engagement or similar backgrounds.

You'll bring:

• Excellent communication and relationship-building skills
• Strong attention to detail and organisational ability
• Experience using a CRM or database
• Confidence working with data and reporting information
• The ability to manage multiple priorities effectively
• A proactive, positive and collaborative approach

Previous charity experience is helpful but not essential. We're particularly interested in people with transferable skills and a genuine motivation to support a worthwhile cause.

What we offer

• 25 days annual leave plus bank holidays, rising with service
• Birthday leave
• Holiday purchase scheme
• Pension scheme
• Group Life Insurance
• BHSF Health Cash Plan
• Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay
• Ongoing training and development opportunities
• Long service awards and staff recognition schemes

If you're a strong communicator who enjoys engaging supporters, delivering campaigns and using your skills to make a meaningful difference, we'd love to hear from you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.