Crm training and development lead jobs

Job description

This is an exciting opportunity to work at the heart of the Associate Programme in the core team of On Purpose London, an international social enterprise dedicated to developing leaders for transformative change. The Programme and Recruitment Coordinator will play a key role in ensuring the programme runs smoothly and that the participants, our Associates, have a great experience.

Person profile

We are seeking an organised self-starter who can bring great organisational skills to the recruitment of participants, and programme delivery of our well-known cohort-based learning programme. You will work closely with our current On Purpose Associates and the L+D Programme team to deliver an outstanding learning & development programme that supports our Associates to transition into critical roles in systemic change.

About On Purpose

We develop leaders who will help transform our economy – putting purpose before profit to create a system that is equitable and regenerative. Working here puts you at the heart of an inspirational mix of people and organisations working to create positive change. You will create impact by shaping leaders who will have a transformative effect on the economy, and help curate a curriculum of learning and development opportunities.

Our Associate Programme celebrated its fifteenth year in 2025. Running twice a year, the year-long programme works with a select group of high-potential career changers from a range of professional backgrounds, matching them to work with purpose-led organisations, and supporting them through inspiring learning and development.

About the role

The role of Programme and Recruitment Coordinator sits at the heart of delivering our flagship Associate Programme. You’ll accompany individuals through the journey from candidates to Associates, support their onboarding and matching to placements, hold the logistics for their regular afternoon training sessions and project manage key milestones in the Programme such as the residential.

This role will work with our London and international core team and current Associates. You will be managed by the Co-Lead of On Purpose London, Head of Programme & Organisational Development, and work closely with the Programme Delivery Manager and Co-Lead, Head of Business Development & Community on specific workstreams.

In this role, you will:

Ensure Associates have an excellent experience throughout their time at On Purpose

• Support the delivery of Associate training sessions, which requires being physically present every Friday afternoon in central London to coordinate the session logistics, acting as venue and trainer liaison.
• Lead on communications with Associates, including acting as the first point of contact on many areas of the Programme
• Lead on the logistics of a range of in-person and online events, including induction, residentials and end of year celebration events
• Support the Programme Delivery Manager in other aspects of Programme delivery, including maintaining a library of learning resources, weekly communication with Associates and other ad hoc tasks.

Manage the logistics of the recruitment selection process for the Associate Programme

• Manage queries from candidates during the recruitment process
• Project manage review of Associate programme applications using AI and human application scoring systems, and participate in application scoring alongside the wider team
• Coordinate interview slots and lead on communications with interviewees
• Coordinate interviewers, leading on recruiting and communicating with interviewers, and coordinate the logistics of interviewing days
• Coordinate process for giving feedback to unsuccessful candidates and issuing offers

Manage onboarding process for the Associate Programme

• Lead on end to end communications with new Associates from issuing offer letters through onboarding checks and providing timely information about starting the programme
• Provide administrative support for our placement matching process, coordinating with the Head of Business Development and Marketing & Communications Manager to prepare materials, and run logistics of the process.
• Manage internal processes for onboarding new Associates including set up on tech systems, gathering information to add people to payroll and confirming right to work, and liaising with placement organisation’s HR teams as needed.

Support the smooth running of the organisation administratively

• Provide administrative support around finance and HR, including processing and generating invoices, and on-boarding new team members
• Manage office-related activities including liaising with the landlords of our serviced offices, ordering supplies, managing post etc
• Manage the two general email mailboxes and respond to inquiries
• Onboard new Mentors, Coaches and Partners to our community and help keep our CRM system up to date

Support organisational improvement initiatives

• Support On Purpose’s impact management practice, including collecting and maintaining data and feedback
• Support On Purpose to develop our community, including sending communications to partners and supporting community events
• Support On Purpose to expand our outreach to placement organisations, e.g. by identifying and communicating with potential organisations.

Like all members of the On Purpose London team, you will have the opportunity to contribute to wider strategic initiatives, and work in collaboration with On Purpose team members internationally. We value inclusivity and people at all stages of their career and length of service at On Purpose are asked their opinions and encouraged to share ideas.

About you

Skills

• Strong organisational skills, with ability to keep multiple workstreams on track and manage priorities across diverse stakeholders
• Self-starter who develops ownership of the work they do whilst working collaboratively with colleagues
• Practical problem solver with a pragmatic approach and an eye for detail
• Flexible approach, with ability to adjust plans to emerging demands
• Excellent verbal and written communicator
• Competent IT user, able to learn new systems quickly and open to utilising AI and exploring automation of administrative tasks
• Stakeholder management, with the ability to build strong relationships and connections within and beyond On Purpose’s community
• A strong sense of purpose, integrity and alignment with the On Purpose vision and values
• Genuine passion for social and environmental impact, using business for good and the mission of On Purpose

Desirable Experience

• Coordinating programmes, events, or projects
• Providing administrative support (finance, HR, scheduling)
• Delivering good candidate or customer experience
• Experience in recruitment or HR administration (e.g. candidate communication, onboarding)
• Experience in a non-profit, training, or purpose-driven organisation
• Experience in an office-based professional environment, including using IT systems (e.g. a CRM, Gsuite/Office)

Desirable Qualifications

• Degree or equivalent experience
• HR, project management, or event coordination training/certification

We are a community that welcomes diversity in all forms, from a wide variety of professional and personal backgrounds. We encourage applications from anyone who’s passionate about purpose-led work.

Unfortunately we are unable to provide visa sponsorship for this role, all applicants must have the right to work in the UK.

Working arrangements

This is a 5 day/week permanent office based role. On Purpose currently operates a hybrid working model with two regular office days a week at our office in Euston (Tuesdays and Fridays). There is occasional evening working and travel required, both in the UK and to Paris.

Benefits

We care about everyone we work with and therefore have high aspirations for what we’ll each get out of working at On Purpose. We want our time working together to be challenging and rewarding as well as fun and enjoyable. Benefits include:

• The chance to work at a genuinely purpose-first organisation.
• A trusting, collaborative and flexible work environment
• A 25 day holiday allowance (pro-rata), plus UK bank holidays and your birthday. We usually have the days between Christmas and New Year gifted in addition to our holiday allocation.
• Employer pension scheme
• Excellent learning and development opportunities. Access to our Associate Programme’s training sessions every Friday and a £750/year learning budget.
• Volunteering time during work hours - up to 4 hours a month
• Enhanced parental leave and pay (non-contractual, current organisational policies)
• Climate perks - up to 1 extra day holiday / year if travelling somewhere by train, ferry, or other low-carbon options instead of flying.
• Networking opportunities - by joining the On Purpose, you will have access to a community of 4000+ purpose-driven, like-minded people.

On Purpose is a verified People and Planet First social enterprise, a member of Social Enterprise UK and a London Living Wage employer. We are based at a global social impact co-working community Impact Hub Euston in London and also have an office in Paris.

Applications

To apply, click the link to submit your CV + a supporting statement (up to 750 words). Your supporting statement is an important part of your application and we’d love to hear:

1. Why you’re interested in this role supporting recruitment and delivery for the Associate programme at On Purpose
2. About you - Introduce yourself and describe how your skills are suited to delivering the role. Share how you've previously used these skills to achieve a positive outcome, and mention any ways in which you bring desirable skills or experience or strengths you would bring to the team.

We reserve the right to close the vacancy early if we find the right candidate ahead of the advertised closing date. We encourage interested applicants to apply early to ensure their applications are considered.

Important dates:

• Deadline for applications: Wednesday 26th August 2026
• Interviews: If successful, you will be invited to interview on 1st or 2nd September 2026
• Target start date: 28th September 2026

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education.

We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

As our Digital Manager, you will be the strategic anchor, quality guardian, and operational driving force behind our online presence. You will fully own the performance of our two primary websites: the main Chefs in Schools (CIS) platform and the complex, public-facing School Food Project (SFP) national resource and coalition hub. You will be directly accountable for driving traffic, mastering SEO, maintaining exceptional content quality, and ensuring a seamless, highly secure user experience against clear, measurable targets.

This is a leadership role that bridges technical execution and creative strategy. You will act as the crucial, confident link between our external technical agencies (who build and maintain the infrastructure of the sites) and our internal content creators and programme teams. Crucially, you will be an empowering manager, leading a dedicated digital sub-team of 1-2 direct reports, supporting them to manage day-to-day content workflows, e-learning administration, and community moderation.

We are looking for someone solutions-focused, collaborative, and deeply analytical who takes pride in helping a high-profile, mission-driven organization run at its absolute best.

Key responsibilities:

1. Website Ownership & Performance Management

• Own the overarching strategy and performance of our two flagship websites (CIS and SFP), optimizing UX and UI for user journeys, design, and maximum accessibility standards across both sites.

• Own and maintain a forward-looking, prioritized digital platform roadmap, striking a strategic balance between long-term feature development and agile, day-to-day reactive requests

• Ensure both platforms—particularly the highly visible, national School Food Project website—maintain the highest standards of data security, uptime, quality assurance, and accessibility, proactively managing risks associated with public scrutiny.

• Take end-to-end ownership of web analytics and data integrity—from configuring custom event tracking to reporting on performance—utilizing Google Analytics 4 (GA4) for quantitative metrics and Microsoft Clarity for behavioral insights.

• Set, monitor, and report against clear performance targets spanning web traffic, user engagement, resource downloads, and search rankings.

• Lead content and platform feature reviews through a risk mitigation lens—ensuring strict compliance with safeguarding, privacy, and coalition guidelines—while running targeted A/B tests to optimize user experience.

• Lead on Search Engine Optimization (SEO) strategy to maximize organic reach and connect school leaders, chefs, and partners to our resources.

• Establish and manage digital incident response protocols, defining clear workflows for first responders, triage steps, and escalation pathways in the event of site outages, technical bugs, or security breaches.

2. Agency & Supplier Management

• Act as the primary, confident technical interface with our external web development agencies and tech suppliers, holding them accountable to high-quality delivery.

• Translate internal program, comms, and membership goals into clear technical design briefs, managing timelines and tracking project budgets.

• Coordinate rigorous testing of new features, bug logging, and site maintenance to guarantee absolute platform stability before public deployments.

3. Team Leadership & Collaboration

• Line manage, mentor, and support 1-2 direct reports (including roles focused on systems, community moderation, and resource uploads).

• Work closely with the Communications team, External Relations team and Programme Leads to align digital development with broader organization campaigns and resource rollouts.

• Oversee the content calendar and governance for both sites, ensuring all published assets strictly adhere to brand tone of voice and quality standards, working closely with the senior social media officer, engagement team to ensure cross org planning .

4. Data, CRM & Systems Integration

• Oversee the data integrity and smooth technical flow between our website frontends, e-learning platform (LMS), and internal CRM systems.

• Ensure all digital systems, data tracking, user permissions, and marketing platforms comply fully with GDPR and organizational data protection policies.

• Construct and present scannable dashboards and reports (using Google Analytics and CRM data) for the Senior Leadership Team and stakeholders to demonstrate impact.

Essential Skills and Experience

• Digital Product & Platform Leadership: Proven experience managing digital products, websites, or online platforms—ideally at a Manager level within a charity, agency, or fast-paced setting.

• Complex Systems Integration: Strong confidence managing (or partnering with a technical agency to manage) integrated digital environments where the CMS, CRM, and LMS operate as a unified platform. You must be comfortable understanding and troubleshooting multi-layered user access permissions (e.g., tailored journeys for different school types and member tiers).

• Foundational literacy in HTML and CSS to troubleshoot layout issues, understand site structure, and effectively translate technical requirements to developers.

• Agency & Project Management: Confident experience collaborating with, briefing, and managing external technical partners, developers, or freelance technical staff to deliver complex features on time and on budget.

• People Management: Demonstrable experience managing, mentoring, and developing direct reports, fostering a supportive and high-performing team environment.

• Data Fluency & Quality Control: Ability to analyze, clean, and visualize data (using Google Analytics, CRM reporting, or spreadsheets) to monitor site performance, ensure data integrity across system integrations, and drive user experience improvements.

• Communication & Collaboration: Outstanding written and verbal communication skills; able to translate complex "technical speak" for non-expert internal staff, write brand-aligned content, and build strong cross-team relationships.

• Mission Alignment: A deep personal commitment to equity, diversity, and inclusion, alongside a genuine interest in our mission to transform child health through school food.

Desirable Skills and Experience

• Familiarity with online community/forum moderation and user engagement strategies.

• Prior experience working within the wider charity sector.

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 4-6 weeks

In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.

First Interview will take place the w/c 14th September

Job description

Job Title:  Caseworker

Reports to: TBC

Line Reports: N/A

Location:  London/ Birmingham/ Manchester

Working Pattern: Flexible – hybrid; minimum 2 days a week from one of our offices

Starting Salary: London- £29000 (Salary band:£29,000 - £32,000); Outside London- £26500 (Salary band: £26,500 - £29,500 ) 

Hours:  37.5 hours per week, with occasional evening/weekend work (TOIL provided)

Contract:  Fixed Term

Language requirements: Fluency in English essential. 

Travel: Expectations of travel between BB locations for in person meetings and events

Overall purpose:

Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment.

The Client Caseworker is integral to delivering that mission. Acting as a client’s primary point of support, you will lead and coordinate their progression toward employment — whether through language development, requalification, training or direct employability support.

This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers  may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time.

Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression.  Your contributions are valued, and you can make a meaningful impact on people’s lives.

Key responsibilities:

1. Client casework and support

• Manage a caseload of clients, providing structured one-to-one support in person and online.
• Conduct holistic assessments to understand clients’ qualifications, skills, language levels, aspirations and barriers.
• Co-create clear, outcome-focused action plans aligned to sustainable employment.
• Drive forward client progression across relevant pathways, including:
  • Employment readiness and job search
  • CV development, applications and interview preparation
  • Professional requalification and accreditation routes
  • English language progression
  • Sector-specific training or volunteering
• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
• Maintain regular contact to monitor progress, adjust support and maintain accountability.
• Identify and address barriers to progression, advocating where appropriate.
• Safeguard clients appropriately and escalate concerns in line with policy.
• Refer and signpost to additional support services where required.

2. Stakeholder and volunteer engagement

• Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients.
• Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies)
• Advocate on behalf of clients to address specific barriers to employment or accreditation.
• Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities.
• Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
• Represent Breaking Barriers at occasional events or meetings as required.

3. Monitoring, Reporting & Administration

• Maintain accurate, timely and detailed client records on the CRM system.
• Track and report on client progression against agreed milestones and KPIs.
• Ensure documentation and evidence are completed in line with reporting requirements.
• Complete enrolment and administrative processes efficiently.
• Support monitoring and evaluation processes to inform service improvement.

4. Cross-Organisational Collaboration & Integrated Working

• Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans.
• Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning.
• Contribute to service development as the service redesign evolves. 
• Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement.
• Take advantage of training and development opportunities to build new skills and share knowledge across teams.
• Foster a collaborative, solution-focused team culture.

Person specification:

Essential Criteria

Experience

· Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field

· Experience delivering or co-facilitating group sessions, workshops or training.

· Experience working toward defined targets, outcomes or deadlines in a structured environment.

· Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment.

· Experience maintaining accurate records, whether using a database, CRM or equivalent system.

· Understanding of safeguarding principles and how to respond appropriately to concerns.

Essential Skills & Abilities

· Ability to support people in planning and taking steps toward a goal, with clarity and follow-through.

· Comfortable facilitating groups and engaging diverse audiences.

· Strong interpersonal skills and ability to build trust with people from varied backgrounds.

· Good organisational skills and ability to manage multiple priorities.

· Proactive and solution-focused approach to problem-solving.

· Clear written and verbal communication skills.

· Able to work collaboratively across teams and with external partners or stakeholders.

· Attention to detail and administrative accuracy.

· Adaptable and open to working in an evolving service environment.

Desirable Experience

· Lived experience of seeking sanctuary or forced migration to the UK.

· Experience in refugee support, employment services, education or a related field.

· Familiarity with UK labour market pathways, sector training routes or professional requalification processes.

· Experience working alongside volunteers, mentors or external partners.

· Ability to speak an additional language relevant to the client group.

Other Requirements

• Commitment to Breaking Barriers’ mission and values.
• Eligibility to work in the UK.
• Willingness to travel between offices and partner locations as required.
• Occasional evening or weekend work (TOIL provided)

If you meet most, but not all of the criteria, we’d still like to hear from you!

How to Apply

To apply for this role, please provide:

· A CV

· A written response of no more than 2 pages, illustrating 3 examples from your previous experience that demonstrate how you meet essential requirements for the role.

 Other considerations:

· As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include criminal record disclosure, obtaining references and verifying a candidate’s identity and right to work in the UK

· Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action

· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief

· Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background

· Some travel between our different areas of operation will be required.

Context

As the Community and Events Fundraising Officer, you will play a key part in ending youth homelessness in Scotland by inspiring people to support Rock Trust.

You will deliver exceptional supporter care and create meaningful experiences for everyone fundraising for us. Although a varied role, your work will follow strong themes – relationship building, spending time with supporters, and working with the Fundraising team; all to make a tangible difference for young people.

You’ll join an experienced and collaborative Fundraising and Communications team and be supported to identify opportunities to grow our community presence, take ownership of our community-led income, and inspire long term supporter loyalty to Rock Trust. In this varied and people-focused role you will meet and present to community groups such as schools, student societies, churches, and voluntary organisations. You may support groups to host their own events, take part in Youth and Philanthropy Initiative projects, or run collections, and you’ll play an important role in improving our supporter stewardship; helping create meaningful ways to connect with, and thank, our supporters. 

You will also look after our events portfolio; recruiting participants, ensuring they receive top-notch stewardship, and supporting them in their fundraising journey. From our annual Firewalk to third-party challenges such as marathons and abseils, you’ll ensure that every participant has a fantastic experience. You’ll also use your creativity to bring fresh ideas to the table, adding to, and enhancing, our existing events programme to keep supporters engaged and inspired.

In the office, you will collaborate with teams such as Communications and Finance. You will help bring supporter stories to life, create engaging content, process donations, maintain our CRM database, and ensure fundraising activities run smoothly. You’ll also play an important part in supporting volunteers and volunteer groups, helping to create an excellent supporter experience at every stage.

This is a fantastic opportunity to combine creativity, relationship building, and event management in a role where no two days are the same. You’ll have the opportunity to learn from experienced colleagues, while putting your own stamp on the work we do. Most importantly, your work will directly help end youth homelessness in Scotland, giving you the chance to see the real impact your efforts make on the lives of young people.

• Reporting to - Partnerships Lead
• Direct reports - Occasional students and volunteers
• Team size - Fundraising & Communications team of 6

Rock Trust promotes a family friendly culture. As such, we welcome discussions around flexible working and/or compressed hours, consider hybrid working, and run a flexi-time system. This Community and Events Fundraising Officer role could work up to 40% of the week remotely. While 60% of the role would be ‘office based’, in practise this could mean out in the community meeting groups, delivering presentations, or at events.

This is an exciting opportunity to develop Momentum’s corporate partnerships 
programme at a time of ambition and growth for the charity. Working as part of the 
corporate partnerships team, you will develop and deliver a focused approach to 
corporate fundraising, building long-term partnerships that generate sustainable income 
and create meaningful opportunities for companies and their employees to support our 
work.

This is a hands-on role combining new business development with the stewardship and 
growth of existing partnerships. You will identify and secure new opportunities, create 
compelling and tailored partnership propositions, and build strong relationships with 
corporate supporters at every stage of their journey with Momentum.

The role will suit a proactive and commercially aware relationship-builder who can think 
strategically, work independently and turn opportunities into action. You will work closely 
with colleagues across the charity to develop creative partnerships, deliver agreed activity 
and help corporate supporters understand the difference their support makes.

PURPOSE OF ROLE

As part of Caudwell Youth’s five-year strategy to Go National, this role will lead the development and delivery of the organisation’s first online mentoring service.

The Project Manager for Online Services will oversee the pilot, implementation and ongoing management of the programme, ensuring safe, accessible and high-quality support for young people. Working closely with the Deputy CEO and internal teams, the role will shape the future of Caudwell Youth’s digital support offer.

Key Duties

• Lead the pilot and implementation of Caudwell Youth’s national online mentoring programme.
• Manage the digital platform where the online mentoring will take place, ensuring it operates effectively and provides a user-friendly service.
• Working in conjunction with internal teams to develop evaluation and evidence outcomes of the pilot.
• Oversee the day-to-day delivery of the online mentoring programme, ensuring safe, consistent and effective support for young people.
• Understand and analyse user journeys, using the data and insight to shape current programmes and ensure continuous improvement of online services.
• Identify opportunities to expand reach and accessibility for young people who may face barriers to in-person support.
• Ensure robust safeguarding practices within digital mentoring environments with support from Deputy CEO.
• Ensure the programme provides consistent, safe and effective support for young people.
• Monitor programme performance and contribute to evaluation and reporting for internal learning and funders.

Coordination & Development

• Develop processes, guidance and resources to support safe and effective online mentoring.
• Develop and coordinate collaboration with stakeholders
• Carry out user research and usability testing with young people and mentors to continuously improve the service.
• Support the recruitment, onboarding and training of volunteer mentors delivering online mentoring.
• Provide guidance and support to volunteers to ensure they feel confident delivering mentoring in a digital environment.
• Develop and maintain risk management processes specific to online delivery.

Partnership & Liaison

• Communicate technical requirements and flag any issues to the online mentoring platform provider, to ensure the platform supports safe and effective service delivery.
• Collaborate with the team, and stakeholders in the design phase on the platform

General

• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

Experience & Skills (Essential):

• Experience delivering or managing online or digital services, ideally within a support, education or youth-focused environment.
• Experience managing projects from development through to implementation, including coordinating multiple stakeholders.
• Experience supporting, coordinating or supervising volunteers or frontline staff.
• Strong communication and organisational skills, with the ability to coordinate teams and manage competing priorities.
• Ability to work collaboratively with technical teams (developers, designers or platform providers) with an understanding of user experience and accessibility.
• Experience carrying out user research or usability testing, and gathering data, feedback and evaluation to review and improve services.
• Ability to develop and implement processes and systems to support effective programme

Experience & Skills (Desirable):

• Experience working with young people, mentoring programmes, or wellbeing services.
• Knowledge of digital safeguarding and managing risk in online environments.
• Experience developing or launching new services, pilots or programmes.
• Experience working within a charity or non-profit organisation.
• Experience delivering or supporting national or remote services.

Why Work For Us

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Private Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Life Insurance
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

As an organisation supporting young people with care experience, with mental health and those at risk of criminal exploitation and offending, we are keen to receive applications from those with lived experience. For those who are care experienced, we will guarantee an interview.

We actively seek to bring diverse perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQIA+.

The Volunteer Coordinator (Nag’s Head Farm) will lead the recruitment, administration and support of volunteers for Camp Jojo’s Cumbria camps. As the main point of contact throughout the volunteer journey, they will manage applications, maintain databases, coordinate communications and ensure volunteers are successfully placed at camp.

Working closely with the Operations Manager and supported by the experienced team at Ivy Farm, Essex, the role also includes providing administrative support and attending volunteer-related meetings. This is a varied and rewarding role requiring strong organisational, communication and time-management skills.

Approximately 80% of the role can be carried out remotely; however, the successful candidate will be required to attend each camp at Nag’s Head Farm, Appleby-in-Westmorland, Cumbria. The position is seasonal, with increased hours during spring and summer and attendance required during school holiday camp periods.

You will lead the day-to-day operation of the Resource Centre, creating a safe and supportive environment that functions as a community hub where people affected by homelessness can access support, build connections, develop skills and improve wellbeing. You will develop activities, workshops and peer-led opportunities that encourage engagement, independence and progression, while fostering strong relationships with local partners and the wider community.

Alongside leading and developing the Resource Centre, you will manage a caseload of clients affected by homelessness, providing practical and emotional support, undertaking assessments, agreeing support plans and helping individuals access accommodation, healthcare, benefits and other relevant services.

Location: Leeds (Hybrid working - an expectation of 3-4 days each week in the office or out at external events/meetings)

1st stage interviews: 1st of September (over MS Teams)

2nd stage interviews: 7th of September (face-to-face in our Leeds Centre)

Join The King’s Trust as a Delivery Partnership Development Manager and play a pivotal role in expanding the partnerships that power life-changing opportunities for young people. Sitting at the heart of our Delivery Partnerships team, you will lead the development of high-quality, commercially viable partnerships across priority locations, ensuring we can reach more young people with impactful employability programmes. This is a highly visible role where strategy meets delivery: shaping local partnership plans, unlocking employer and training opportunities, and driving measurable impact at scale.

You will translate strategy into clear, deliverable plans and performance outcomes. Working closely with internal teams and external partners, you will identify growth sectors, build strong employer networks, and develop compelling partnership proposals and agreements. Your work will directly influence how effectively we connect young people to jobs, training and work experience, while maintaining strong standards in safeguarding, compliance, and inclusion.

We’re looking for a commercially minded, purpose-led leader who brings strong stakeholder management, analytical thinking, and the ability to turn insight into action. You will combine partnership development expertise with a genuine passion for supporting young people, alongside the confidence to influence others, deliver on key performance metrics, and produce results in complex environments. This role is ideal for someone who thrives on building relationships, creating opportunities, and driving tangible social impact.

This role will suit someone who:

• Has experience developing partnerships across employers, training providers or sector networks
• Brings strong commercial acumen, with the ability to build proposals, budgets and agreements
• Understands the barriers facing young people and is motivated to create meaningful change
• Is confident working with data, insight and labour market trends to inform decisions

If you want to combine leadership, partnership development and social impact in a role where your work directly improves young people’s futures, this is a powerful opportunity to do exactly that.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Delivery Partnership Manager - Leedss? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Partnership Manager - Leedss! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Compassion in World Farming International is a global movement transforming the future of food and farming. Lead our UK and international legacy marketing programme and help inspire supporters to leave a lasting gift for farm animals, people and the planet.

Senior Legacy Marketing Manager (UK and International)

Role type: Full time; Permanent

Location: Godalming, Surrey - HQ. Hybrid working pattern 2x days per week in the office: Tuesdays & Thursdays. The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes. 

Salary: £45,000 to £50,000 per annum (depending upon skills and experience)   

About the role 

As our Senior Legacy Marketing Manager (UK and International), you’ll lead the strategic development and delivery of Compassion in World Farming’s legacy marketing programme across the UK and internationally. This is a vital role within our Global Fundraising team, helping to shape a sector leading legacy strategy that inspires supporters to leave a lasting gift for farm animals and the planet. 

As part of this exciting role, you’ll be responsible for: 

• Legacy strategy and coordination – Leading the development of Compassion’s UK and international legacy marketing strategy, reporting on KPIs and identifying opportunities to strengthen engagement and investment.
• UK legacy marketing delivery – Overseeing and delivering legacy communications across direct mail, email, social media, website content, events, supporter engagement and promotional campaigns.
• International legacy delivery – Supporting fundraising teams in France, Italy, the Netherlands, Spain, the USA and Poland to deliver locally relevant legacy campaigns, content, training and enquiry handling.
• Supporter care – Responding sensitively and efficiently to legacy enquiries and helping colleagues feel confident talking to supporters about gifts in wills.

About you

To succeed as our Senior Legacy Marketing Manager (UK and International), you’ll be a confident and strategic legacy marketing professional with a strong track record of delivering impactful campaigns that inspire supporters to leave a very special gift. You’ll bring a deep understanding of legacy fundraising, ideally gained within the charity or NGO sector, and feel comfortable working across both UK and international markets. 

You’ll be highly organised, proactive and detail-oriented, with the ability to craft compelling messages for direct response and manage multi-channel campaigns. 

Skills and experience you’ll need to bring as part of this role: 

• Track record and knowledge of legacy marketing and legacy strategy, ideally as a practitioner.
• Strong understanding of direct marketing, digital marketing or supporter fundraising, with excellent copywriting and creative skills.
• Proven strategic planning skills, with the ability to manage budgets, suppliers, data and reporting.
• Experience of working collaboratively with international teams across multiple countries and time zones.
• Ability to engage supporters with sensitivity, care and confidence, including through legacy events and enquiry handling.
• Proficiency in relevant fundraising or database systems, ideally Salesforce CRM.
• A demonstrable interest in farm animal welfare issues and Compassion’s mission.

If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.

Why join us

This is a rare opportunity to lead a global legacy marketing programme that directly supports a mission to end factory farming. 

We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 

• 25 days annual leave + bank holidays 
• Health Cash Back Plan and 24/7 GP access 
• Employee Assistance Programme and MHFA support 
• Premium Calm App subscription 
• Electric car scheme available
• Defined contribution pension scheme 
• Enhanced discretionary sick pay 
• Hybrid working model (role and location dependent) 
• Free onsite parking and office next to mainline station 
• Cycle Benefit scheme and other savings options 
• Ongoing learning and development opportunities 

How to apply and key dates

If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. 

Please note that we may begin interviews on a rolling basis, so early applications are encouraged. 

Closing date: Friday 14 August 2026

1st Stage (Teams) Interview: Week commencing 17 August 2026

2nd Stage (Face to Face at HQ) Interview, with task: Week commencing 24 August

“Join us in building a more compassionate future for animals, people, and the planet.”

As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.

About Compassion

Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.

Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page on our website. 

To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.    

Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background.  We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector.  We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other. 

Are you an experienced relationship fundraiser who can build trusted partnerships and identify opportunities for fundraising growth? 

We are looking for a Senior Hospital Engagement Manager to lead our Hospital Engagement Team and strengthen GOSH Charity’s presence across the hospital. You will lead a team to build relationships with hospital staff, increase awareness of the Charity’s impact and create appropriate opportunities for patients and families to engage with and support the Charity. 

You will lead a team of three, oversee the Charity Hub and develop plans that support GOSH Charity’s organisational strategy and ambitious ten-year fundraising strategy. The role is available due to the postholder taking up a 12 month secondment elsewhere within GOSH Charity. 

Salary
The salary for this role is £48,690 per annum and you are required to work in either the London office or hospital for a minimum of 2 days per week.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. 

Key Responsibilities

• Lead the Hospital Engagement function within the team, whose purpose is to drive the charity's presence in the hospital to build key relationships and increase income from patient families. 
• Manage a team of 3 and oversee the running of the charity hub in the hospital.
• Assist the Head of Community Fundraising in developing the annual business plan and budget for Hospital Engagement and contribute to wider departmental strategic planning to meet the priorities as set out in the fundraising strategy.
• Translate strategic priorities into clear plans for the Hospital Engagement Team, identifying opportunities to strengthen awareness of the Charity’s impact, deepen relationships with hospital staff and create appropriate pathways for patients and families to engage with and support the Charity.
• Work collaboratively with the Grants, Brand Marketing, Special events and Hospital Internal Communications teams to align and implement hospital engagement and communications plans.
• Support the team to develop and expanding the charity champions programme which includes providing dedicated fundraising training and ongoing support to hospital staff to increase the number of potential patient and family referrals.

Please refer to the role profile for full information 

Skills, Knowledge and Expertise

• Experience developing and delivering stakeholder engagement strategies and generating income from families and groups (preferably within a hospital setting)
• Experience of managing stakeholders at various levels of seniority, developing relationships to establish trust.
• Experience of managing multiple projects, delivering to plan, to timeframes and achieving objectives. 
• Proven ability in successfully delivering against fundraising plans and targets.
• A real passion for working in public fundraising and delivering engaging and inspiring supporter experiences.
• Effective communication skills and will be comfortable working with patient families in a hospital environment.

DBS - a basic DBS check is required for this role.

Title: Head of Operations

Responsible to: CEO

Hours: 35 hours per week

Salary: £45,000 - £48,000 FT (depending on experience and qualifications)

Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: Enhanced DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.

The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.

In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.

This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
• Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
• Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
• Oversee training and development needs and budgets.
• Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
• Create a positive working environment in which equity and diversity are promoted and staff can do their best.

Project management

• Project-manage the further development of new advice and active ageing services in Haringey borough.
• Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
• Contribute to the organisation and running of regular community and fundraising events.
• Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
• Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.

Quality and service delivery

• Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
• Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
• Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
• Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
• Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
• Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.

Operational leadership

• Advise the CEO on all staffing and service-delivery issues.
• Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
• Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
• Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
• Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.

These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

Supporter Care Assistant

Fixed Term Contract | 3 days per week

Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected?

Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us.

About the role

As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes.

You will be involved in:

• Responding to enquiries by phone, email, website and post
• Processing orders, subscriptions, donations and Direct Debits
• Supporting fundraising activity and mobilisation campaigns
• Maintaining accurate records on our CRM system
• Working closely with colleagues and external partners to fulfil orders and communications
• Encouraging engagement with Scripture Union’s ministry and wider work

About you

We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area.

You will be someone who:

• Communicates warmly and professionally
• Is organised and able to manage a varied workload
• Has good attention to detail
• Is confident using systems and handling data accurately
• Can work to deadlines and follow processes carefully
• Is supportive of Scripture Union’s mission and values

Invest in our mission, as we invest in you:

Our Benefits:

• 23 days holiday (pro rata) + bank holidays + 5 volunteering days 

• Up to 12% pension contribution 

• Life insurance 

• Free Bible Reading Guides 

• Enhanced family leave 

• Asupportive, faith-filled environment where your work has eternal impact 

Occupational Requirement

Scripture Union is a Christian charity committed to sharing the good news of Jesus with children and young people. Therefore, this role carries an occupational requirement for the successful applicant to be a practising Christian, in accordance with the Equality Act 2010. The successful candidate will be expected to actively support and work in accordance with Scripture Union's Christian ethos, mission and values.

Safeguarding

Scripture Union is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

About Prostate Cancer Research:

Prostate Cancer Research (PCR) is a research and patient engagement organisation dedicated to creating a future where prostate cancer no longer threatens lives. Through research, innovation, policy & advocacy, and patient empowerment, we work to accelerate breakthroughs in prevention, diagnosis, treatment and care, while ensuring that the benefits of progress reach every community affected by the disease. Our goal is simple: to detect prostate cancer earlier, improve outcomes, reduce inequalities and transform the future of care for all men affected by prostate cancer.

About the role:

It’s been a very successful few years for PCR's Events & Community team with good results across the board, increasing income by over £1 million every year since 2023. And we recently won Fundraising Charity of the Year at the National Fundraising Awards 2026!

Now’s an exciting time to join us as we work on a new multi-year strategy and expand the team yet again, bringing in new resource to give the different activity areas space to grow and ensure we can do our best work – contributing to PCR’s lifesaving mission, developing our careers and enjoying work within an ambitious and supportive environment.

This role is new, created to focus on community fundraising which is a growing area with huge potential for PCR. We currently receive significant unsolicited income from our brilliant supporters, but there is a key opportunity to take a more proactive approach to recruiting new community fundraisers, improving their supporter experience and testing new offerings & products. You will work with the team to create and deliver a plan for this new proactive approach and will lead on day-to-day relationship management with fundraisers.

You will also lead the project management and delivery of some community-focused fundraising events. For example,our annual Snowdonia for Science event or testing new PCR-owned products which work for a community fundraising audience. We currently expect the split of time to be roughly 75% on community fundraising and 25% on events, but the two areas will be closely connected, and this split may change over time. We are excited to work with you to develop the direction of this role as the team and portfolio grows.

You will report to the Head of Events & Community and work closely with the whole team, as well as colleagues across PCR. Most of the Events team try to work together once a week when possible at our London office (Chancery Lane) but we have flexible working arrangements, so you can choose to be office based or hybrid. You would be needed to travel to regular supporter events across the UK (many of which are currently in the London/ SE England area) and to some team days in London on an ad-hoc basis. 

Key Responsibilities

At PCR, we make team members’ development a key priority and there is always a % of time available to collaborate more widely for your development and interest. However, your main focus will initially be:

Project management and income growth

• Create and lead a plan to implement a proactive community fundraising portfolio, identifying new approaches to test and audiences to target which build towards a long-term sustainable income stream, ensuring alignment with the Public Fundraising strategy.
• Design and deliver ambitious fundraising budgets for your area which contribute net income towards PCR’s mission.
• Lead the project management and delivery of the community fundraising and events activities you are responsible for.
• This will include monitoring objectives, budgets and the bigger picture to ensure opportunities are seized & risks are minimised.
• Carry out supporter data and income processing tasks as required, including on the CRM and other internal systems.
• Work with the team to create and deliver effective marketing plans which meet recruitment targets.
• Analyse results based on KPIs & supporter feedback, proactively implementing changes & improvements.
• Ensure your fundraising activities are delivered in line with fundraising law & regulations, and with PCR’s policies.

Stewardship and relationship management

• Lead on the delivery of a great supporter experience for community fundraisers in line with our Public Fundraising manifesto, motivating fundraisers to raise more and remain loyal supporters of PCR.
• Interact with supporters via a range of communication channels and in-person, attending events and presenting about PCR’s work when required. This will include travel, for which TOIL will be given and reasonable expenses covered.
• Lead on relationship management for your area, spotting potential for fundraisers to have a greater impact with PCR as a whole, and working with colleagues in Philanthropy, Partnerships, Patient Projects & across the organisation to achieve this.
• Carry out stewardship tasks using tools like Mailchimp, GivePanel and JustGiving, for which training will be provided.
• Oversee stock management via our fulfilment house and ensure we have high-quality fundraising merchandise.

Product development and innovation

• Seize new opportunities for products, journeys or events which would engage a community fundraising audience, taking a test & learn approach. For this, there will be realistic budgets & an understanding of the investment needed for new ideas.
• Stay up to date with sector trends and maintain a strong understanding of PCR’s existing (and target) supporters to create and implement products and experiences that motivate and inspire.
• Use feedback and data to spot opportunities for the constant improvement of fundraisers’ experience with PCR.
• Work to engage supporters beyond their initial activity, testing ongoing journeys and maximising their life-time value for PCR.

Teamwork

• Alongside line managers within the team, help to oversee the relevant day-to-day work of the Supporter Engagement Officer/ Assistants who are supporting your activities, to ensure effective delivery and collaboration.
• Contribute to team strategy and capacity planning.
• Work with the team to embed our agile ways of working, modelling the principle of collective responsibility.
• Contribute to the improvement of relevant processes & infrastructure to ensure efficiency, compliance & best practice.
• Attend and actively contribute to meetings, sharing new ideas and learnings that might be useful for the wider team.
• Model PCR’s organisational values: innovation, collaboration, accountability & empathy (championing the patient voice).

The Community Fundraising & Events Manager may also get involved with other work to support Public Fundraising activities as appropriate. Attendance will be required at weekend and evening events, for which TOIL will be given.

Skills and Competencies

Our ideal candidate would be proactive team player, with:

• A willingness to get stuck in, eagerness to learn and strong sense of personal accountability.
• First class relationship management skills, with an ability to build rapport and to choose the right method at the right time in order to inspire a range of audiences through great stewardship and storytelling.
• Great written and oral communication skills, and an ability to present PCR’s work confidently in front of an audience.
• Strong event and project management skills, including end-to-end planning, budgeting & results tracking.
• The ability to see opportunities and drive progress within existing activity – and finding our next successful ones!  
• Excellent organisational skills and the ability to juggle competing priorities, identifying the most valuable use of your time.
• An ability to oversee others’ work, to delegate effectively, and to give constructive feedback aligned with goals.
• Good attention to detail and IT Skills, with the ability to use relevant tools and a CRM database (training will be provided).
• A good understanding (or ideally experience) of community fundraising or similar peer-to-peer fundraising activity.
• A strong belief in the work we do at PCR, and a commitment to our values and mission.

How To Apply

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.

There will be a one two-stage interview process. The first interview will be online, and the second will be an in-person interview at our office in London.

For more information about the role, please contact our hiring team at the email provided in the full job description for an informal chat.

For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.