Customer jobs

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Join the Single Homeless Prevention Service (SHPS) as a housing coach, preventing and relieving homelessness of local people by finding sustainable solutions in the private rented sector.

Location: Crisis Skylight Brent (Harlesden) and local community settings

Contract: 12 months Fixed Term Contract

About the role

As a SHPS Housing Coach you will be working with individuals to prevent or relieve homelessness by sourcing affordable, suitable and sustainable private rented sector accommodation. You will also help individuals to address any other support needs they may have which are a barrier to achieving their goals and ending their homelessness by linking them with relevant agencies. This role requires skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.

About you

To be successful in this role you will have transferrable skills and/or housing experience and can demonstrate skills and values in the following areas:

• Supporting people to prevent and relieve homelessness (through assessments, housing people, negotiating with landlords, advice and support to sustain tenancies)
• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing around housing.
• Ability to work in a fast-paced and results focused environment.
• Liaising and negotiating with a range of stakeholders effectively to achieve the best possible outcome for the people you work with (landlords, accommodation providers, local authorities, DWP, etc.).
• Actively contribute to sourcing suitable and affordable accommodation
• Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.
• You are pro-active and adaptable, uphold the dignity of all individuals you work with and demonstrate a willingness to follow best practice and a clear resolve to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better.

We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 3rd February 2026 at 23:59

Interview date and location: 12/13th February 2026, in-person at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT

Interview process: Competency-based interview and Interview task

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

The Talent Set are delighted to partner with an amazing charity on a fantastic Interim Direct Marketing Officer role. This position offers a unique opportunity to manage impactful campaigns, supporting the organisation’s mission to connect with supporters, foster engagement, and maximise fundraising outcomes through innovative direct marketing strategies.

Key Responsibilities

• Manage and deliver both online and offline direct marketing campaigns, from planning to evaluation, ensuring they meet targets for income and engagement.
• Collaborate with internal teams and external agencies to develop compelling creative content and ensure timely execution.
• Support the analysis of campaign performance, producing regular reports to guide strategy adjustments and optimise results.
• Maintain compliance with relevant fundraising regulations, GDPR, and organisational policies.
• Contribute to the development of long-term direct marketing strategies for key supporter segments.
• Oversee relationships with external suppliers and agencies, including briefing, monitoring performance, and managing budgets.
• Work with the External Affairs team to incorporate messaging that aligns with wider promotional activities.
• Assist in copywriting, proof-reading, and ensuring all communications uphold the organisation’s visual and media standards.
• Support the organisation’s service initiatives and uphold their values in all activities.

Person Specification

• Demonstrable success in managing diverse direct marketing campaigns across multiple channels.
• Strong project management skills with an ability to prioritise effectively and meet deadlines.
• Excellent communication skills, capable of engaging with a range of stakeholders.
• Experience working with digital marketing tools and analysing campaign metrics.
• Ability to manage external suppliers and budgets competently.
• Knowledge of fundraising regulation, GDPR, and best practice standards.
• Proficiency in Microsoft Office and online reporting tools.
• A proactive, organised approach with keen attention to detail and a customer-focused attitude.
• Resilient in handling sensitive information with empathy and discretion.
• Ability to work well within a team and contribute positively to organisational goals.

What’s on Offer

• Day rate: £126.48 daily rate + £20.98 daily holiday pay (£147.47 total PAYE)
• Hybrid working, London or Surrey (2 days a week)
• Short-term contract 

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Overview

Climate change is one of the greatest challenges of our time and the ability to capture, transport and store or utilise carbon dioxide will be crucial to ensure a sustainable, competitive and equitable transition to a climate neutral Europe. The CCSA is the trade association accelerating the commercial deployment Carbon Capture, Utilisation and Storage (or CCUS) through advocacy and collaboration. Our ambition is to see CCUS developed and deployed at the pace and scale necessary to achieve net zero emissions by 2050 and deliver sustainable growth across regions and nations. We represent a wide variety of organisations with an interest in the development and deployment of CCUS across many applications to decarbonise industries, power, and hydrogen production, and remove carbon dioxide directly from the atmosphere.

The CCSA operates as a not-for-profit company, overseen by a board of elected members. We have 22 staff across our London & Brussels offices.

The role

We are a dynamic and agile organisation looking for a proactive and confident Events and Membership Officer to support the delivery of events and services to our 120+ members. As we are small team, all staff have the opportunity to develop and own their own work streams. For this role, we anticipate that the successful candidate will become responsible for end-to-end event delivery, as well as taking the lead on oversight of the CCSA website. The role will be managed by the Events and Membership Communications Manager, but will also work closely with the Head of Membership and equivalent colleagues in our EU office.

What you will be doing:

Events delivery

Organisation and delivery of our annual programme of 30+ events, from our flagship conferences through to webinars, and smaller member events. Including:

• Delivering a structured programme of in person events, webinars, workshops and site visits.
• Managing delegate bookings and queries
• On-the-day event support at our events and external events
• Coordinating venues, logistics, suppliers and facilitators.[SP6]
• Organising our presence at external conferences including sponsorship/contra deals, speakers and exhibition stands
• Managing the production of marketing collateral to support our events including through digital channels

Membership

• Raise the profile of the CCSA and our work to members and stakeholders through our events, social media and website channels.
• Producing social media content especially focused on events and membership benefits and marketing material including written content, graphics and video.
• Delivery of three weekly newsletters as part of the wider communications team.
• Manage the administration and updating of the website and supporting colleagues to use it effectively and help us achieve our goal of becoming more ‘web centric.’
• Updating and managing membership and stakeholder records in Hubspot and associated databases.
• Improve data management and membership segmentation to improve and tailor member services and support projects.

The list above is not exhaustive, and we need a hands-on proactive self-starter who is willing to take on duties as required in a fast-paced environment with a ‘start-up' feel.

What we can offer

We are a friendly and mission driven team. This role will provide on-the-job experience in all aspects of events and membership communications. It will also provide the successful candidate with high-level exposure to the CCUS and climate change technology sector as well as senior government stakeholders through our work and events and meetings. We provide internal and external training for staff.

About you

We are looking for somebody with:

Experience

• Experience of planning and managing formal events, including logistics, and collaborating with staff, attendees and host institutions.
• Excellent team player with strong collaboration skills and the ability to work independently and as part of a flexible and dynamic team.
• Excellent verbal and written communication skills, with the ability to confidently communicate with a wide range of people including senior stakeholders in institutions.
• Experience in creating inspiring and successful social media content.
• Experience of using software packages: MS Office, HubSpot, Canva, Surveymonkey, Wordpress, Mailchimp, Vimeo and Social Media

Ideal experience

• Knowledge and understanding of the energy and climate change sector.
• Understanding of GDPR compliance and relevant legal and statutory requirements.
• Understanding and experience of working in a membership organisation and/or with customers.
• Experience of managing CRM systems.

Skills and attributes

• Self-motivated, well-organised, and detail-oriented.
• Able to work in a fast paced environment and multitask
• A team player, pragmatic and happy to work in a small organisation
• Excellent communication skills and attention to detail
• Interested in CCUS and climate change
• Keen to work for a not-for-profit or membership body
• Eligible to work in the UK

Location/hours

This is advertised as a full-time role, for a fixed period of a year. However, we are open to part-time applicants for the right candidate. We operate a hybrid policy and the successful candidate will spend 2 days a week in our comfortable London office near beautiful St James Park, SE1. This role requires flexibility when it comes to in-person event support and delivery, so there will need to be occasional travel both in the UK and potentially across Europe and evening/early morning events.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for an IT Business Analyst to join us on a full-time basis, working 36 hours per week, for a 12- month fixed-term contract to cover a period of maternity leave.

The Benefits

· £42,631 - £50,000 per annum, depending on experience

· 26 days' annual leave plus public holidays

· Pension scheme (3% employee contribution; up to 10% employer contribution)

· Hybrid/agile working options

· Private medical insurance and healthcare cash plan

· Employee assistance programme and access to mental health first aiders

· Learning and development opportunities

· Cycle to work scheme

· Offices in a beautiful location

This is a distinctive opportunity for an experienced application support professional with 1st and 2nd line expertise to join our purpose-led organisation.

Working with modern platforms, you’ll develop your experience across analysis, delivery and continuous improvement, building confidence, capability and professional depth in a role that offers both challenge and purpose.

What’s more, you’ll get to see the real-world impact of your work across diverse services, from internal operations to visitor-facing systems, all within a collaborative, values-driven environment.

The Role

As an IT Business Analyst, you will bridge the gap between technology and operations by analysing business processes and delivering effective, well-supported digital solutions across our organisation.

Working closely with the Application Support team and operational managers, you will document and analyse key business processes to identify improvement opportunities and support change.

You’ll lead requirements gathering and specification, contribute to IT and enterprise-wide projects, and help design, develop and implement solutions across systems such as CRM, Power Platform, Power BI and SharePoint, ensuring they meet organisational needs.

Additionally, you will:

· Create and maintain policies and governance frameworks for business applications

· Provide ongoing technical support and system enhancements

· Develop, test and implement bespoke solutions, ideally using the Power Platform

· Support end-user testing and training, producing clear and accessible documentation

About You

To be considered as an IT Business Analyst, you will need:

· Experience supporting business applications in a first- and second-line context

· Experience producing business process documentation and identifying improvement opportunities

· Demonstrable experience of effective stakeholder management to understand business objectives and to translate them into functional and technical requirements

· Experience creating comprehensive end-user documentation

· A strong understanding of Agile methodologies

· A strong understanding of managing and analysing large datasets

· Strong knowledge of ERP and CRM systems, Cloud and SAAS architectures, data mapping and integrations

· Good working knowledge of information security and GDPR principles

Other organisations may call this role Business Analyst, BA, Digital Business Analyst, IT Systems Analyst, Applications Business Analyst, Digital Systems Analyst, Business Systems Analyst, or Business Change Analyst.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as an IT Business Analyst, please apply via the button shown. Successful candidates will be appointed on merit.

IT Contracts/Supplier Manager

A place to drive change

Location: Bradford, Hybrid (2-3 days in the office with occasional travel to other offices as required).
Salary: £45,749 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am to 5pm.

We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.

We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.

About the role

We’re looking for an IT Supplier Performance & Contracts Manager to join our team and play a key role in shaping how we work with suppliers, manage our contracts and ensure our technology services continue to meet the needs of colleagues and customers.

You’ll take ownership of a large portfolio of IT contracts, with a combined value of approximately £7.5 million. This is a central role within our IT Directorate, ensuring we get the best value from our suppliers, stay compliant, and plan ahead for the future needs of our organisation.

You’ll be involved in the full end to end contract lifecycle, including:

• Managing and maintaining the IT contract register
• Tracking contract length, value, compliance and renewal timelines
• Act as the IT lead on re procurements and replacements, working closely with our central Procurement team
• Building strong relationships with suppliers and ensuring they meet agreed KPIs and service levels
• Supporting day to day financial management, month-end activities, longer-term forecasting and annual budget planning
• Raising requisitions in Unit4 and ensuring smooth financial processes
• Collaborating with the Service Desk and wider IT teams to understand performance, risks and areas for improvement
• Monitoring technical requirements such as disaster recovery plans and business continuity commitments
• Reporting on supplier performance, financial standing and future pipeline

This is a fantastic opportunity for someone who loves structure, clarity, problem solving and building strong relationships – both internally and externally.

Salary

The spot salary for this post is £45,749 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• Strong supplier relationship and communication skills.
• Proven experience of managing large portfolios of IT contracts.
• Strong understanding of public procurement processes, supplier selection, and compliance frameworks.
• Excellent communication and relationship-building skills with internal and external stakeholders.
• Understanding of IT services and technologies to assess supplier capabilities.
• Experience in identifying and mitigating supplier related risks.
• Experience of day to day financial control and management of a budget

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
• This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: IT Supplier Manager, IT Contracts Manager, IT Supplier & Contracts Manager, Technology Supplier Manager, IT Vendor Manager, IT Commercial Manager, IT Procurement & Contracts Manager, Digital & IT Supplier Manager, Technology Contracts Manager, IT Service Supplier Manager,, Public Sector IT Contracts Manager

REF-226 305

Are you passionate about making a real difference? Are you used to engaging with diverse communities? Do you have experience of working in a client/customer facing role and dealing with a variety of external stakeholders? Do you hold excellent organisational and project management skills?

TPP are recruiting an Engagement and Event Coordinator on behalf of our client, an international charity focused on supporting people facing severe health issues.

Benefits:

• 25 days' holiday per annum plus public holidays, increasing after two years' service by one day per year (up to a maximum of four additional days per year)
• 5% Employer Pension Contribution
• Corporate Eye Care Scheme
• Life Assurance (4 times basic salary)
• Cycle to Work Scheme
• Season Ticket Loans

The Role:

As an Engagement and Event Coordinator, you will help expand the database of volunteers and save more lives. This role is central to the client's mission and we're looking for someone who is excited to engage with diverse communities, support patients and their families, and manage impactful volunteer recruitment events across the UK.

Main responsibilities:

• Develop and manage volunteer recruitment events nationwide.
• Engage with patients and their families to create compelling appeals that raise awareness and increase volunteer registrations.
• Lead presentations and training sessions for volunteers, communities, and corporate groups to inspire participation in drives.
• Collaborate with marketing and PR teams to optimise event visibility and support patient-led campaigns.
• Work towards volunteer recruitment KPIs and targets while maintaining detailed records in our database.

Essential requirements:

• Experience in a client-facing or support role, with strong communication and organisational skills.
• Sensitivity and empathy when working with individuals facing difficult circumstances.
• A full UK driving licence and willingness to travel regularly across the UK.
• Excellent IT skills, with experience using databases and managing digital communications.

Note: Due to the nature of this role, some evening and weekend work might be required. Toil will be given.

This vacancy is based in West London and closes 29th January.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Make your fundraising and partnership development skills count for more.

Artizan International’s mission is to transform the lives of people with disabilities, enabling
fulfilling, independent futures through social enterprise, hospitality, and community inclusion.
Rooted in compassion and integrity, we co-produce sustainable programmes that build skills,
opportunity, and visibility in the UK and South America. Positively changing attitudes,
championing every individual and fostering a more equitable, joyful future. Our work is life-
changing, and we’re growing.
As we enter a time of exciting strategic change, we are looking for a passionate and
proactive Fundraising & Partnerships Lead to help us grow and diversify our community and
commercial partnerships, income and support income base from which we deliver our life-
changing work.

Role Purpose
This role is central to ensuring the long-term sustainability and growth of Artizan
International. The Fundraising & Partnerships Lead will develop and manage relationships
with community, commercial organisations, trusts, foundations, and individual donors,
building on a compelling case for support and championing our mission with energy and
integrity.

Key Responsibilities
● Identify and pursue new support and funding opportunities aligned with our values
and strategic priorities, researching and writing compelling applications.
● Develop individual support and fundraising marketing campaigns in collaboration with
the Artizan team.
● Build and maintain partnerships with community and commercial organisations,
trusts, foundations, plus faith-based and social-inclusion institutions
● Manage relationships with existing funders, ensuring timely reporting and strong
stewardship.

● Maintain accurate records of fundraising activities, targets and donor
communications.
● Contribute to the development of fundraising strategy.

Reports to
You will report to the Chief Executive.

Person Specification
Essential:
1. Passion for ethical, purpose-driven social inclusion
2. Proven successful experience in securing support and funding from corporate and
individual donors, trusts, foundations and individuals
3. Strong partnership-building and relationship-development skills
● Grant-funders
● Commercial organisations
● Faith-based and social-inclusion organisations
4. Excellent written and verbal communication skills, with the ability to craft compelling
narratives.
● Grant applications
● Support
5. Self-motivation and organisation
● Work independently
● Self-management and delivery to deadlines
6. Confident using standard digital tools (e.g. Google suite, CRM systems or fundraising
databases).
Desirable:
7. Experience working in a small charity or social enterprise environment.
8. Understanding of impact measurement and reporting to funders.
9. Experience with donor stewardship and donor journeys.
10. Familiarity with fundraising compliance and best practice.

Note: Artizan is committed to safeguarding and promoting the welfare of children &
vulnerable adults and expects all staff and volunteers to share this commitment. Applicants
must be willing to undergo child protection screening including checks with past employers,
prohibition orders and DBS checks.

Why Join Us?
● Be part of a mission-driven team making a meaningful global impact.
● Flexible working hours and a supportive working environment.
● Opportunity to shape how we grow and develop our support base.

Specialist Housing Partner (Independent Living Housing Officer)

A place to create moments that matter

Location: Astura Court, (Potternewton) and Maple Croft (Moortown), onsite
Salary: £29,580 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday - Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.

As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.

What You’ll Do:

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort, ensuring all other options have been explored first.

Why This Role Matters:

You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.

Salary

The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.

Successful candidates will undergo a DBS check.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.

REF-226 042

Guts UK is the only charity that covers the digestive system from top to tail, including the gut, the liver and the pancreas. The charity focuses particularly on the conditions that have no other specific charity or voice - conditions that are underserved, such as pancreatitis, diverticular disease, irritable bowel syndrome (IBS), childhood gut and liver disease, and digestive cancers. With their mission being to improve the lives of the millions of people affected by digestive conditions, they are looking for their first Corporate Partnerships and Philanthropy Manager to help them reach that goal.

The Corporate Partnerships and Philanthropy Manager is responsible for developing and implementing plans to maximise income from corporate partners and high net worth individuals with the propensity to donate significant sums. There is huge scope to develop both income streams at Guts UK, as this is the first dedicated position covering these income streams.

With some fantastic corporate partnerships in place already, there is great potential to build on the existing foundations and leverage those corporate partnerships to secure more ranging from transactional right up to transformational.

The philanthropy function has green shoots to nurture and develop. This is an exciting role for a candidate who wants to grow and shape this income stream, and demonstrate their personal impact on generating income, and providing donors with an incredible supporter experience.

Who are Guts UK looking for?

This role would suit an experienced, corporate and/or philanthropy fundraiser with well-developed relationship management skills. Someone who is excited by the opportunity of shaping, developing and elevating these important supporters for the charity.

Guts UK are open to applications from those looking to develop their expertise and will be fully supported, should they not have equal experience in corporate partnerships and philanthropy. The ideal candidate should be able to demonstrate experience across areas such as corporate prospecting, pitching and account management. 

Guts UK is a small charity with big ambition so a background that includes working within a smaller charity would be helpful for the candidate to have but isn't essential.

Benefits

• Hybrid based, with min 1 day a week in either London or Huddersfield office 
• 27 days leave plus bank holidays and an additional 5 days for office closures 
• Employee assistance programme (covering both the individual and family members*) offering mental health support, physiotherapy and access to a remote GP amongst other services. 
• 5% employer pension contribution

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.

Timeframes

• Closing date for applications: Midnight Tuesday 10th February
• In person interviews – London: Tuesday 17th or Wednesday 18th February 
• In person interviews – Huddersfield: Wednesday 18th or Thursday 19th February
• Decisions by EOD Friday 20th February

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in the bustling heart of Birmingham.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. You will deliver a range of statutory advocacy services including Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and Care Act Advocacy. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Hours of Work: Full-Time: 37 hours, working between Monday to Friday 9am - 5pm

Location: Home based with travel around the Birmingham area.
(Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: Starting Salary of £24,242.40 per annum

Contract type: Permanent

Independent Advocate Requirements:

Strong communication and time management skills to successfully work remotely.
Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
Demonstrable experience working with vulnerable adults.
Working knowledge of public and voluntary organisations.

Benefits:

25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
Discretionary shutdown days at Christmas with up to 4 additional days leave.
1 Community Leave Day per annum.
Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
Auto enrolment Pension plan
Death in service cover.
Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!

Closing Date: 9AM, Friday 6th February 2026 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

Location: London (hybrid, 3 days/week in the office)

Contract: permanent, full-time

Interviews: 18-19 February 2026

Are you passionate about delivering high-quality administrative support for a global organisation? The ITF is looking for a proactive and detail-oriented Administration Coordinator to join our team.

About the role

As Administration Coordinator - Global you will supervise and coordinate the work of a team of administrators responsible for providing reliable, high-quality administrative support for international governance meetings and events, and communications to member organisations and external partners.

You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, contributing to the successful delivery of our Congress cycle and organisational work programme.

Reporting to the Head of Global Administration, you will help to strengthen long-term administrative systems that are efficient, coordinated and fit for purpose in a complex international environment.

Key Duties and Responsibilities

• Manage a team of administrators and foster an environment of continual development and support and high performance
• Coordinate the workload of the team in the delivery of organisational work programmes
• Develop, implement and update administrative policies and procedures, ensuring consistent and standardised ways of working
• Oversee the logistical delivery of global meetings and conferences
• Oversee the delivery of multi-lingual communications to members (circulars, meeting reports)
• Prepare meeting budget forecasts and contribute to the annual planning and budgeting cycle

About you

We’re looking for a self-motivated and highly organised individual to support the delivery of our global organisational work programme. With responsibility for oversight of the logistical delivery of committee meetings and conferences, you will need the following to be successful in this role:

• Proven experience managing and leading a team, including mentoring, performance development reviews and motivating others
• Strong knowledge of administrative practices, ideally with experience in the delivery of international meetings & conferences
• Ability to prioritise effectively, and manage multiple tasks and projects simultaneously, often working across international time zones
• Clear and accurate written and verbal communication skills with a high standard of written English and excellent attention to detail
• Confidence working with diverse internal & external stakeholders in a multilingual environment (knowledge of languages other than English would be an asset) 
• Maintain confidentiality when handling sensitive information
• Strong numerical skills, with experience of budgeting, reconciliation, and expense reporting
• Calm, adaptable and proactive problem-solver with a focus on continuous improvement
• Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent and Concur (or similar tools).
• Experienced with CRM systems and data handling
• Willingness to travel overseas occasionally to support international meetings & conferences
• Commitment to social justice and trade union values, or mission-driven work

Support Manager

Do you have a can-do attitude, with line management, coaching, training and counselling skills?

Have you worked in the social care, mental health or retail service sectors?

Are you an effective multi-tasker with a passion to support the welfare and development of ex-homeless people?

We are delighted to be working with Emmaus Hampshire a vibrant and thriving social enterprise community and registered Charity who are now seeking a Support Manager to play a pivotal role in the lives of companions, focusing on their welfare and progress toward independent living, including assisting them with personal budgeting, through personalised support, coaching, counselling, and guidance.

Emmaus Hampshire provide accommodation and meaningful employment for ex-homeless people, employed in their recycled furniture retail store, pre-loved boutique, warehouse, workshop and community kitchen. As a Support Manager, you will be someone who thrives in a dynamic environment. You will demonstrate a belief in the potential of each companion individually, and the importance of the community in helping them to achieve it.

You will:

• Be an effective supervisor, leading people, tasks, and timelines in a service-related background such as catering, retail or customer service.
• Demonstrate strong planning and delegation skills, with the ability to manage operational controls and ensure efficient service delivery.
• Be proactive with a supportive approach to coaching team members, helping them develop skills, confidence, and resilience.
• Have an in-depth understanding of homelessness and social exclusion, and a commitment to addressing the challenges faced by vulnerable individuals.
• Solid grounding in social care management, upholding safeguarding, professional boundaries, and a supportive, individual-focused approach

If you are flexible, resilient, and adaptable, with an empathetic approach, and a genuine desire to empower others, we encourage you to apply.

If you are looking to change careers or return to work, and believe you have the right skills to carry out this role, please do apply? Providing you can match the skills, competencies and have some experience in at least one of the areas described then we would like to hear from you.

Please note that there will a requirement for DBS.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date: 22 February 2026

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

About the Role

Headway East London is looking for a creative and values-driven Communications Officer to support and develop the voice of Headway East London – working with our community of brain injury survivors, volunteers, and staff to co-produce content that shares our stories, increases awareness and broadens our reach.

You’ll play a central role in promoting our services, supporting income generation, and amplifying the voices of our members through a range of marketing and communications activity. You’ll balance digital know-how with a collaborative approach, developing accessible, engaging content across channels including our website, social media, e- newsletters, and print materials.

If you’re passionate about inclusion and creativity and are interested in working collaboratively to ensure our communications reflect the unique identity, voices, and values of our organisation, then this is your role.

Principal Duties and Responsibilities

Marketing & Communications Delivery

• Deliver and support the implementation of our communications and marketing strategy across all channels (digital and print).
• Support a regular calendar of activity across social media platforms (Instagram, Facebook, LinkedIn, BlueSky, YouTube) to maintain and grow a network of online supporters.
• Support on maintaining and developing content for the Headway East London website (using WordPress and Elementor), including blog posts, service pages and events.
• Create engaging, relevant and accessible content including copy, video, photography, audio and graphics (using Canva), in line with brand guidelines and accessibility principles.
• Co-ordinate monthly e-newsletters and other communications using Mailchimp to a variety of audiences.

Community & Co-Production

• Work with our members(services users - people with brain injury),volunteers and staff to co-create content that reflects their voices and experiences.
• Ensure accessibility is embedded in all communications, including use of plain English, inclusive visuals, and a variety of formats.
• Engage the wider Headway East London community in developing campaigns, storytelling, and communications planning.

Campaigns, Partnerships & Income Generation

• Support fundraising and development teams to plan and deliver digital campaigns that increase donations, engagement and awareness.
• Explore opportunities for brand development, partnerships and earned media that align with our values and strategic priorities.
• Maintain and strengthen relationships with local and national media outlets and stakeholders.

Internal Communications

• Support internal communication needs across the organisation, helping teams stay informed and connected across multiple sites.
• Help develop internal resources and templates that enable teams to produce consistent, values-led communications.

Key Relationships - Internal and External

Internal: Members (service users), Volunteers, Day Service Co-Ordinators,
Service Leads of Departments, Director of Fundraising.

External: Public Audiences, Partner Organisations, Contractors e.g. Website
Developers, Graphic Designers, Press.

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

You will be part of a small energetic and committed team supporting the delivery of Northamptonshire Community Foundation’s philanthropy and income generation ambitions. Working collaboratively with colleagues, you will help grow and steward support from individuals, corporate, charitable and statutory donors, with a lead responsibility for a defined portfolio of relationships and initiatives.

Fundraising and relationship building happen across the charity, and you will manage your own portfolio of donors and partners and work with the Chief Executive and wider team to co-ordinate activity, share insight and maximise opportunities for place based philanthropy in Northamptonshire.

You will need confidence, excellent communication skills and the ability to plan and deliver projects as part of a highly collaborative team. You will be comfortable cultivating, stewarding and sometimes soliciting charitable donations yourself, as well as creating opportunities for the Chief Executive to engage with donors and prospective supporters.