Customer jobs

Warehouse Manager

Are you an experienced Warehouse Manager looking for a development opportunity within a multi-site environment?

As a Warehouse Manager, you will have a background in warehouse operations and experience managing multiple sites. You will lead warehouse teams across various locations to optimise operations and achieve strategic objectives and targets.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Collaborate with the Head of Retail to plan, set, and manage the annual warehouse operating budget, taking corrective actions as needed
• Ensure your teams are delivering as per the strategic plan and in line with company policies and procedures
• Monitor and evaluate the performance of each warehouse location and the E-commerce division, reporting to the Head of Operations regularly
• Oversee warehouse property management matters, ensuring compliance and maintenance of property databases
• Maintain and manage the ecommerce team include to help drive sales through the key platforms used
• Keep warehouse controlled and drive income through innovation and company platforms

Essential requirements of the role include:

• Proven experience in managing, supporting and resourcing a geographically dispersed team through setting and monitoring objectives and targets
• Proven experience in managing and setting budgets
• A good understanding of warehouse management and the challenges of working within the voluntary sector
• Excellent customer service skills
• Good organisation and planning skills with the ability to manage and prioritise workload

UK Immigration:
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Application deadline: 30 January 2026

Interviews:  6 February 2026

BPCN Scrapstore: Retail & Community Engagement Lead

Retail & Community Engagement Lead (Scrapstore Birmingham)

Hours: Minimum 26 hours per week, including alternate weekends and occasional evening

Work pattern:  Tues – Friday and alternate Saturdays

Pay: £14.00 per hour (£26,572 fte, 70% = £18,928 actual salary)

Make a Difference Every Day

Join Birmingham PlayCare Network (BPCN) at our unique Scrapstore – a creative, eco-friendly retail space that helps materials find new life in play, learning and community projects. This is a role for someone who loves people, enjoys a busy hands-on environment, and wants their work to directly benefit children, families and neighbourhoods across Birmingham.

What You’ll Do

As a key representative of BPCN, you will help lead the day-to-day running of the Scrapstore, providing an inspiring shopping experience while supporting sustainability and community wellbeing.

You will:

• Champion our welcoming, inclusive visitor experience and deliver exceptional customer service.
• Lead, support and motivate a team of volunteers and trainees, helping them develop skills and confidence.
• Work closely with other team members to understand stock trends and plan effective purchasing.
• Organise and merchandise the store to maximise space, visual appeal and product availability.
• Maintain a safe, tidy and inspiring retail environment – from sorting stock to lifting and moving items.
• Operate our till and EPOS system, handle payments, and help increase sales that sustain our charity’s work.
• Promote imaginative, creative reuse of materials and help grow engagement in our Scrapstore.
• Support wider BPCN activities when needed, contributing to a flexible and collaborative culture.

What We’re Looking For

You will thrive in this role if you bring:

• A friendly, enthusiastic approach to customer service and community interaction.
• Experience in retail, sales, or marketing with a track record of meeting income targets.
• Excellent communication, teamwork and relationship-building skills.
• A proactive, solutions-focused attitude and readiness to multitask.
• Confidence when supervising volunteers or trainees.
• Strong organisational and time-management skills.
• A willingness to work within BPCN’s inclusive and supportive values.

What You Can Expect From Us

At BPCN, you’ll be part of a supportive, positive and community-driven organisation where your skills are valued, and your work truly matters.

You will receive:

• Comprehensive training to help you shine in your role.
• Clear communication, guidance and regular feedback.
• Recognition and appreciation for your achievements and commitment.
• Opportunities to make meaningful contributions to local communities and the environment.

· 24 days paid holiday (pro rata for reduced hours)

Additional Responsibilities

• Provide cover for other Scrapstore team members where required.
• Follow all Health & Safety and Fire Safety regulations.
• Attend meetings, training and development sessions.
• Uphold BPCN’s equal opportunities policy and commitment to combat discrimination.
• Carry out duties reasonably associated with the post.

Closing Date: 10 February 2026

Ref 7289

Save the Children UK is looking for a customer-focused individual with proven IT service desk and technical support experience to join as our Service & Support Analyst.

Working closely with colleagues across the organisation to deliver high-quality, responsive digital, data and technology support, you'll play a crucial role in enabling teams to work efficiently and maximise impact for children.

This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Service & Support Analyst, you will be a key member of the Digital, Data and Technology (DDaT) function, providing first and second-line support to colleagues across Save the Children UK. You will ensure that technology services are reliable, accessible and easy to use, helping staff to do their jobs effectively.

You will troubleshoot incidents, fulfil service requests, work closely with suppliers and technical teams, and play an important role in improving service quality, user experience and operational efficiency.

In this role, you will:

• Provide 1st and 2nd line IT support to colleagues, managing incidents and service requests in line with agreed SLAs and ITIL processes.
• Support the installation, configuration and maintenance of desktops, laptops, mobile devices, peripherals and software.
• Work with third-line teams and external suppliers to resolve technical issues and reduce repeat incidents through effective problem management.
• Take ownership of support tasks, contributing to continuous improvement of processes, documentation and knowledge bases.
• Deliver clear, customer-focused communication and hands-on IT support, including supporting senior leaders to ensure a seamless IT experience.
• Maintain accurate IT asset and software licence records and support the setup and delivery of IT services for internal events and programmes.

About you

As well as bringing strong technical support expertise, you'll be passionate about promoting a culture of internal customer focus and customer service through your role.

To be successful, it is important that you have:

• Proven experience working in a 1st and/or 2nd line IT support role within an ITIL-based service environment.
• Strong technical knowledge of desktop and mobile hardware, operating systems, and modern workplace technologies, including Office 365 (user and resource administration, SharePoint site administration, Teams/Planner setup).
• Experience supporting and troubleshooting applications and user accounts, with experience in administering Active Directory.
• Experience in troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices.
• Network booting (PXE), SCCM and command line experience.
• Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Strong organisational skills, with the ability to prioritise workload, manage incidents effectively, and work collaboratively across teams.
• A proactive, improvement-focused mindset with a passion for technology and delivering a positive customer experience.
• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Ways of Working: On-site - this role will be based at our office in Farringdon, London. This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon 5 days per week. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.

Out of hours working 

From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.

In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Full time, 35 hours per week

Fixed Term Contract - 7 months

Grade FL, Salary £35,500 per annum

Location: London with hybrid working (minimum 2 days per week in the office)

Closing date: 5.00pm on Monday 02 February 2026

Interview date: Week commencing 09 February 2026

The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 55,000 members who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medical profession. It provides some 1 million consultations for patients in the UK every working day and deals with 86% of the health problems experienced by the UK population.

As part of the Training and Registration team in the Education Directorate, this role will be responsible for monitoring and assessing applications for Certificates of Completion of Training (CCT) and providing specialist advice and guidance while contributing to ongoing improvement in GP training and registration.

• Do you have experience of working in a regulatory or statutory environment handling complex issues?
• Can you evaluate written evidence and write clear, logical, accurate and persuasive responses and reports?
• Have you worked in a customer facing environment with senior professionals?

You will manage and prioritise a constant caseload of applications and related queries, exercising sound judgement and decision-making while working to deadlines in a high-risk environment. In addition, you will play an active role in improvement initiatives including data analysis and stakeholder engagement.

Educated to GCSE / A level standard or equivalent (including English and Maths), you will have excellent prioritisation and organisational skills and be able to communicate clearly and diplomatically. You must be able to work efficiently and accurately under pressure and demonstrate confidence in making informed decisions. Knowledge and understanding of GP training and registration processes are desirable.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a great working environment.

A full job description for the role is included in the Candidate Pack.

To apply, please click 'Quick Apply' and complete the application form.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                             ~ Building a sustainable future for general practice ~

About us

Waterloo Uncovered is the ground-breaking charity that combines world-class archaeology with veteran wellbeing and recovery.  Through a range of innovative programmes, from excavation on the battlefield of Waterloo to discovery of the objects uncovered in our extensive Finds collection, we support meaningful engagement in heritage.

The role

This is a fantastic opportunity for a proactive indivudal who enjoys working collaboratively as part of a small, dynamic and passionate team, alongside an extensive network of volunteers.  Working across all aspects of our administration, in support of our operational delivery, communications, fundraising and outreach. 

Key responsibilities:

• Programme administration, engaging directly in support of beneficiaries for onboarding, logistics and follow up, answering enquiries and general tasks.

• Customer service, responding to email and telephone enquiries and correspondence.

• CRM and data management, including managing donors, volunteers and a wide range of contacts and suppliers information.

• Virtual office support, arranging meetings and team events, providing secretariat to Trustee Board, office contracts, suppliers and administration.

• Completing research as requested, compiling and summarising information for drafting applications for grants and trusts, managing fundraising pipeline and tracking, reporting schedules and reports.

• Administration of social media accounts, support to drafts of newsletter and impact reports, and other communication initiatives.

• Event administration, including bookings, logistics and support to outreach.

Start date: Immediate

Location: We work remotely with 1-2 days in London per month at your own cost

Salary: £24-25,000

Hours of work: 37.5 hrs per week

How to apply: CV with covering letter outlining your motivations for the role and how you meet the person specification

Closing date: 17.00 on Thursday 5 February

Interviews: Friday 13th February 2026 (tbc)

No agencies please

Events assistants (Central & East England) 

Salary £13.80 per hour

Reports to: Events Manager 

Department: Marketing, Fundraising & Engagement 

Contract: 12 x Casual contracts. 1 May to October 2026 

Hours: Shift times will vary depending on the size and type of event you are covering. Events take place between May and October and our events assistants work 6-8 events across that period with shifts between 7-12 hours. 

Location:  This covers East Midlands, West Midlands, Staffordshire, Central & East of England: covering Birmingham, Stoke, Nottingham, Derby, Leicester, Bedfordshire, Oxfordshire, Northampton, Milton Keynes, Cambridge, Norwich, Ipswich and Peterborough.  

Closing date: 02nd February 2026 23:55 

Interview date: Interviews will be held in person week commencing 23rd February 2026 (invites will be sent out 16th February)

Training date: Compulsory paid training taking place on Tuesday 14th and Wednesday 15th April 2026, in Yarnfield, Staffordshire with travel, accommodation and food included. 

At Cancer Research UK, we exist to beat cancer. 

We’re looking for passionate events assistants to work in Cancer Research UK’s Marketing, Fundraising and Engagement team. You’ll be acting as an ambassador for Cancer Research UK, supporting the delivery of our events season including well-known events such as Race for Life, Pretty Muddy, Big Hike and Shine Night Walk. There will also be opportunities to work at third-party sports events such as the London Marathon, Manchester Marathon, Royal Parks Half Marathon, and many others. 

In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new course, a new community or a talent you never knew you had. 

You’ll also be surrounded by people who are as dedicated to beating cancer as you are. 

You can learn more about our fantastic teams on our event opportunities. Click here 

What will I be doing? 

• Supporting the event manager in the delivery of large-scale and logistically complex events. 

• Managing a large and diverse team of volunteers. 

• Taking responsibility in a key role at events as Course, Obstacle or Merchandise Manager or covering Start/Finish and Site management 

• Manage operational responsibilities including setting up and dismantling equipment ensuring health and safety guidelines are prioritised. 

• Providing support and encouragement to Cancer Research UK participants at cheer points or post-event support at regional third-party sports events. 

What skills are you looking for? 

• A passion for events. 

• Adaptability to changing situations with the ability to work on your own initiative. 

• The ability to solve problems and respond to opportunities and challenges. 

• Excellent interpersonal skills with the ability to build rapport with a range of people. 

• Confidence to represent Cancer Research UK publicly. 

• Good organisation and prioritisation skills. 

• Resilience and reliability to remain calm under pressure and consistently deliver high-quality results. 

• It’s a physical role . You will spend all of Event Day on your feet, which can be between 7 and 12 hours, inclusive of breaks. At all events you will be required to unload a van of equipment, put up marquees and move boxes of event equipment around the event site.

What else do I need to know?  

• This role mostly takes place on weekends making it easy to fit around some jobs and/or studies. 

• We work in all weather conditions, and our shifts cover some night-time events. 

• We work across 5 geographical ‘divisions’ in the North and South. When submitting an application you will need to apply to the division where you live (if you are away studying, have a think about where you will be based during May-October). You’ll need to live within the divisional boundaries and you’ll need to travel across that division to cover the events in your area. Most events will include an overnight stay away from home. All travel and accommodation will be booked and paid for you. 

• While driving and having access to a car is not a necessity for the role, it does help and in some circumstances, you may be asked to use your car to help set up the route for some events. 

Hundreds of inspiring events. Thousands of participants. One clear purpose. 

Events assistants (South West & Wales) 

Salary £13.80 per hour 

Reports to: Events Manager 

Department: Marketing, Fundraising & Engagement 

Contract: 10 x Casual contracts. 1 May to October 2026 

Hours: Shift times will vary depending on the size and type of event you are covering. Events take place between May and October and our events assistants work 6-8 events across that period with shifts between 7-12 hours. 

Location:  Covering Wales, Shires, South & South West of England: Covering the Welsh coast from Aberystwyth to Cwmbran, Devon, Cornwall, Somerset, Dorset, Hampshire, Channel Islands, Wiltshire, Gloucestershire, Herefordshire. The border includes Swindon and Portsmouth as our furthest East locations

Closing date: 2 February 2026 23:55 

Interview date: Interviews will be held in person week commencing 23rd February 2026 (invites will be sent out 16th February)

Training date: Compulsory paid training taking place on Tuesday 14th and Wednesday 15th April 2026, in Yarnfield, Staffordshire with travel, accommodation and food included. 

At Cancer Research UK, we exist to beat cancer. 

We’re looking for passionate events assistants to work in Cancer Research UK’s Marketing, Fundraising and Engagement team. You’ll be acting as an ambassador for Cancer Research UK, supporting the delivery of our events season including well-known events such as Race for Life, Pretty Muddy, Big Hike and Shine Night Walk. There will also be opportunities to work at third-party sports events such as the London Marathon, Manchester Marathon, Royal Parks Half Marathon, and many others. 

In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new course, a new community or a talent you never knew you had. 

You’ll also be surrounded by people who are as dedicated to beating cancer as you are. 

You can learn more about our fantastic teams on our event opportunities.

What will I be doing? 

• Supporting the event manager in the delivery of large-scale and logistically complex events. 

• Managing a large and diverse team of volunteers. 

• Taking responsibility in a key role at events as Course, Obstacle or Merchandise Manager or covering Start/Finish and Site management 

• Manage operational responsibilities including setting up and dismantling equipment ensuring health and safety guidelines are prioritised. 

• Providing support and encouragement to Cancer Research UK participants at cheer points or post-event support at regional third-party sports events. 

What skills are you looking for? 

• A passion for events. 

• Adaptability to changing situations with the ability to work on your own initiative. 

• The ability to solve problems and respond to opportunities and challenges. 

• Excellent interpersonal skills with the ability to build rapport with a range of people. 

• Confidence to represent Cancer Research UK publicly. 

• Good organisation and prioritisation skills. 

• Resilience and reliability to remain calm under pressure and consistently deliver high-quality results. 

• It’s a physical role . You will spend all of Event Day on your feet, which can be between 7 and 12 hours, inclusive of breaks. At all events you will be required to unload a van of equipment, put up marquees and move boxes of event equipment around the event site.

What else do I need to know?  

• This role mostly takes place on weekends making it easy to fit around some jobs and/or studies. 

• We work in all weather conditions, and our shifts cover some night-time events. 

• We work across 5 geographical ‘divisions’ in the North and South. When submitting an application you will need to apply to the division where you live (if you are away studying, have a think about where you will be based during May-October). You’ll need to live within the divisional boundaries and you’ll need to travel across that division to cover the events in your area. Most events will include an overnight stay away from home. All travel and accommodation will be booked and paid for you. 

• While driving and having access to a car is not a necessity for the role, it does help and in some circumstances, you may be asked to use your car to help set up the route for some events. 

At Ambitious about Autism, we're currently looking for a Corporate Partnerships Officer (MAT cover) to join our Fundraising team.

You'll identify and cultivate corporate prospects, supporting on securing income through written application and pitches, whilst managing a portfolio of existing corporate partnerships. You'll build and maintain effective relationships to maximise corporate participation with current and prospective supporters.

You'll proactively identify funding opportunities and use your own initiative to make suggestions on our approach and/or suitable funding areas, devising innovative ways of accessing and engaging companies, as well as organising volunteering opportunities for corporate partners.

You will have:

• Experience of working successfully with corporate funders
• Experience of supporter relationship management with a track record in building successful relationships and raising funds from companies.
• Experience in accurate, timely data recording and CRM
• Excellent communication skills with good written and verbal communication.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Grants Officer

Service: Grants

Salary:

- £25,221 - £27,780 FTE per annum (£15,132.60 – £16,668 per annum for part-time, 22.2 hours per week)  

- Additionally, £480 home-based allowance FTE per annum (£288 per annum for part-time, 22.2 hours per week)

Location: Homebased

We currently work from home on Tuesday, Wednesday, Thursday and Friday from 9am to 3pm.

Hours: 22.2 hours per week (part-time)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Grants Officer to join Family Actions’ Grants Service. You will work closely with the Grants Manager to award grants to individuals and families through our range of welfare and educational grants programmes. Although we are a small service our impact is significant, our grants help thousands of people every year.

Main Responsibilities:

• Working with the Grants Manager on the day-to-day administration of Family Action’s Grants Programmes.
• Assessing Grant Applications.
• Being a key point of contact for grant recipients and members of the public providing assistance and information about Family Action’s grants service.
• Assisting with maintaining strong working relationships with Family Action’s partner organisations and providing information about the Grants Service both to external and internal services.

Main Requirements (for details check the job description and person specification):

• Have a non-judgemental, reliable and professional approach in dealing sensitively with vulnerable individuals via email and telephone.
• Proficient in Microsoft Office with strong IT and administration skills.
• Enthusiasm to learn new skills and gain new knowledge relating to the grants service including: IT systems such as databases, communication skills, knowledge about welfare benefits systems, housing systems, educational funding options and other grants that are available.

Benefits:

• an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days pro rata plus bank holidays pro rata
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

·       Apply via our website and fill out our digital application form

· Closing Date: Friday 20th February 2026 at 11.59pm

Interviews are scheduled to take place the week starting 2nd March 2026 virtually, with slots throughout the working day and early/late slots available.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Hundreds of inspiring events. Thousands of participants. One clear purpose. 

Events assistants (Scotland and North East) 

Salary £13.80 per hour 

Reports to: Events Manager 

Department: Marketing, Fundraising & Engagement 

Contract: 4 x Casual contracts (Scotland) 2 x Casual contracts (North East). May to October 2026 

Hours: Shift times will vary depending on the size and type of event you are covering. Events take place between May and October and our events assistants work 6-8 events across that period with shifts between 7-12 hours. 

Location: Covering Scotland from the central belt, up to Inverness and Aberdeen, including Glasgow and Edinburgh , Belfast, Carlisle and the North East of England from Newcastle down to Middlesbrough and Darlington.

Closing date: 02nd February 2026 23:55 

Interview date: Interviews will be held in person week commencing 23rd February 2026 (invites will be sent out 16th February)

Training date: Compulsory paid training taking place on Tuesday 14th and Wednesday 15th April 2026, in Yarnfield, Staffordshire with travel, accommodation and food included. 

At Cancer Research UK, we exist to beat cancer. 

We’re looking for passionate events assistants to work in Cancer Research UK’s Marketing, Fundraising and Engagement team. You’ll be acting as an ambassador for Cancer Research UK, supporting the delivery of our events season including well-known events such as Race for Life, Pretty Muddy, Big Hike and Shine Night Walk. There will also be opportunities to work at third-party sports events such as the London Marathon, Manchester Marathon, Royal Parks Half Marathon, and many others. 

In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new course, a new community or a talent you never knew you had. 

You’ll also be surrounded by people who are as dedicated to beating cancer as you are. 

You can learn more about our fantastic teams on our event opportunities.

What will I be doing? 

• Supporting the event manager in the delivery of large-scale and logistically complex events. 

• Managing a large and diverse team of volunteers. 

• Taking responsibility in a key role at events as Course, Obstacle or Merchandise Manager or covering Start/Finish and Site management 

• Manage operational responsibilities including setting up and dismantling equipment ensuring health and safety guidelines are prioritised. 

• Providing support and encouragement to Cancer Research UK participants at cheer points or post-event support at regional third-party sports events. 

What skills are you looking for? 

• A passion for events. 

• Adaptability to changing situations with the ability to work on your own initiative. 

• The ability to solve problems and respond to opportunities and challenges. 

• Excellent interpersonal skills with the ability to build rapport with a range of people. 

• Confidence to represent Cancer Research UK publicly. 

• Good organisation and prioritisation skills. 

• Resilience and reliability to remain calm under pressure and consistently deliver high-quality results. 

• It’s a physical role . You will spend all of Event Day on your feet, which can be between 7 and 12 hours, inclusive of breaks. At all events you will be required to unload a van of equipment, put up marquees and move boxes of event equipment around the event site.

What else do I need to know?  

• This role mostly takes place on weekends making it easy to fit around some jobs and/or studies. 

• We work in all weather conditions, and our shifts cover some night-time events. 

• We work across 5 geographical ‘divisions’ in the North and South. When submitting an application you will need to apply to the division where you live (if you are away studying, have a think about where you will be based during May-October). You’ll need to live within the divisional boundaries and you’ll need to travel across that division to cover the events in your area. Most events will include an overnight stay away from home. All travel and accommodation will be booked and paid for you. 

• While driving and having access to a car is not a necessity for the role, it does help and in some circumstances, you may be asked to use your car to help set up the route for some events. 

About Us

We are a fast-growing, mission-led charity providing tailored support across mental health, physical rehabilitation, nutrition and wellbeing. Our work is informed by lived experience and driven by our mission that every young adult with cancer and their families/carers have the tools and support they need to live well and feel empowered.

Role Purpose

This maternity cover role is for a strategic and hands-on Digital Communications & Marketing Lead to take ownership of our digital presence, storytelling and supporter communications, with a strong focus on driving  growth in engagement and income through digital channels.

You will lead the planning and delivery of digital communications and marketing activity, ensuring consistent, compelling messaging across all platforms. You will design and deliver integrated digital campaigns that grow awareness, engagement, participation and fundraising income.

This is a hands on role and you will be the organisation’s main digital specialist during this period, working closely with the CEO and wider team.

Key Responsibilities

Digital Communications & Marketing Strategy

• Lead the development and delivery of digital communications and marketing activity that supports organisational goals, fundraising targets and brand growth.

• Plan and deliver integrated, multi-channel campaigns across website, email and social media.

• Ensure a consistent, engaging brand voice across all digital touchpoints.

Content, Storytelling & Channel Management

• Own and manage all digital channels, including social media, website and email marketing.

• Create, schedule and manage engaging written, visual and video content to support campaigns, events and fundraising.

• Promote events and fundraising activity online to maximise reach and participation.

• Design and curate digital and print assets including campaign graphics, reels, posters, flyers and web imagery.

• Ensure all digital content is accurate, engaging and aligned with brand guidelines.

Digital Fundraising Campaigns & Income Generation

• Design, manage and optimise digital fundraising campaigns to grow income from individual supporters, communities and events.

• Use digital communications to drive donations, regular giving, event sign-ups and fundraising participation.

• Build and optimise supporter acquisition, retention and conversion journeys using insight and data.

CRM, Supporter Journeys & Digital Performance

• Lead on CRM management (Beacon), ensuring accurate data, segmentation and effective supporter journeys.

• Use analytics tools such as Google Analytics and CRM dashboards to monitor performance and inform optimisation.

• Implement and manage marketing automation to enhance supporter experience and conversion.

Collaboration, Impact & Internal Communications

• Work collaboratively with colleagues to align digital communications with wider organisational priorities.

• Collaborate with the Programme Manager to gather impact data, stories and lived-experience content.

• Provide guidance and informal support to colleagues on digital best practice and supporter journeys.

Skills & Experience

Essential

• Minimum 3 years’ experience in digital communications, digital marketing or digital fundraising in the charity sector. Demonstrable evidence of leadership and impactful delivery.

• Confident using WordPress, social media platforms, Canva, Mailchimp, fundraising platforms and Beacon CRM.

• Proven experience delivering successful digital campaigns that drive engagement and income.

• Strong content creation skills across written, visual and video formats.

• Excellent copywriting and storytelling skills.

• Comfortable working independently within a small team.

• Strong analytical skills with the ability to use data to improve performance.

• Ability to travel to Huddersfield for in-person team days (2 per month).

Personal Attributes

• Thrives in a fast-paced, evolving environment.

• Creative, adaptable and well-organised.

• Passionate about digital communications and storytelling for social impact.

• Collaborative, supportive and values-driven.

• Strong commitment to the mission and values of the Ella Dawson Foundation.

Why Join Us?

We are a young, dynamic and rapidly growing charity delivering life changing impact for young adults with cancer and their families and carers. As a key member of a driven and passionate team,  this role offers the opportunity to lead and shape digital communications and marketing during an exciting period of growth. You will have autonomy, flexibility and the chance to make a meaningful impact for young adults affected by cancer.

How to Apply

Please submit your CV and Application Questions by Monday 2nd February 2026.

We are unable to support applications for our vacancies if you do not have the right to work in the UK.

We look forward to hearing from you!

Ella Dawson Foundation.

Job Title: Regional Coordinator – North West (Inspiring the Future)

Reports to: Senior Project Manager - Primary Futures

Location: Home based with regular travel across the North West region with a primary focus on Chester, Cheshire West and a secondary focus on Northwest Lancashire. Very occasional travel to London where the charity itself is based. Travel costs will be remunerated via expenses.

Purpose: This is a fantastic opportunity to take on a newly created post in the role of Regional Coordinator – North West for Education and Employers Charity; supporting the delivery of our internationally recognised flagship career-related learning programme in schools. The programme is called Inspiring the Future and is known as Primary Futures in primary schools.

Through our programmes, we bring inspiring volunteers from the world of work into schools, helping children learn in a fun way about a wide range of future jobs and career pathways, broadening their horizons and raising their aspirations and attainment. School activity sits at the heart of our charity’s mission which is to: ‘ensure that every young person in our country, wherever they live, whatever their parents or carers’ circumstances, has the opportunity to meet a diverse range of volunteers to hear first-hand about jobs and the world of work’.

This important role will be part of a friendly and supportive ‘Schools Team’, and the post has responsibility for supporting the local northwest delivery of a key primary school focussed project for the charity, funded by the Westminster Foundation. Responsibilities include initiating, developing, and managing relationships with primary schools in Chester, Cheshire West and Northwest Lancashire.

The role will include working closely day to day with local teachers/ schools to organise and deliver an exciting range of virtual and face-to-face events and activities in their schools. The role will also require the postholder to initiate and build positive partnerships with local employers and organisations to recruit and engage more inspiring volunteers to support these activities in schools.

Remuneration: £26-28k per annum depending on experience

Additional Terms: We offer an excellent overall package with 30 days paid holiday, exclusive of Statutory Bank Holidays, plus a competitive pension scheme and a volunteering allowance of up to 5 days per annum – pro rata in accordance with the length of contract. Additional family friendly benefits, including enhancements to Statutory Payments.

Appointment Terms: Permanent and full time

Job Purpose:

The postholder will report to the experienced Senior Project Manager - Primary Futures and work closely with a friendly, supportive and experienced set of colleagues across the wider Inspiring the Future team. The successful appointee will be responsible for working closely with volunteers from the world of work and primary school staff – supporting the effective delivery of interactive career related learning activities aimed at primary school children. It is a fantastic opportunity to make a difference to children and young people, particularly in less advantaged areas, by helping to broaden their horizons and raise their aspirations.

This is a newly created role to support delivery of an exciting multi-year project, kindly funded by the Westminster Foundation as part of our Primary Futures programme. The postholder will draw upon our revolutionary online platform that helps connect schools with a huge range of diverse, inspirational volunteers that have registered with our charity and who come from a wide range of exciting sectors of the economy. You will have the chance to engage directly with primary school children by facilitating interactive virtual and in-person activities with volunteers. While experience of working in or with schools may be an advantage, it is not essential.

The role will be home based with regular travel to nominated primary schools within the allocated region and very occasional meetings at the charity’s office in central London. Working with schools, the successful candidate will be responsible for targets within their region, managing the relationship with schools and volunteers/ employers.

The role, will by its nature, involve extensive travel across the region with a primary focus on Chester and Cheshire West and a secondary focus on North West Lancashire. Therefore, access to a car/public transport is essential. Regular virtual meetings with the wider team and occasional face-to-face team meetings either in London or another convenient location will be a requirement. The Regional Coordinator will make effective daily use of our Customer Relationship Management system (based on Salesforce technology) to manage data and delivery. 

What we are looking for in a candidate:

We are seeking a driven, highly capable, and enthusiastic Regional Coordinator who can deliver engaging presentations to employers, children, and teachers; confidently manage relationships at varying levels; and work efficiently to support the achievement of key targets.  You will bring excellent communication, organisational, and administrative skills, along with experience in relationship management. If you are motivated, enjoy connecting with people, and want to make a real difference in schools, this role could be the perfect fit for you!

Education and Employers is a small charity of supportive and fun colleagues, working at a rapid pace to bring about change. This is a dynamic role for someone passionate about motivating and inspiring children and who relishes working with a range of stakeholders to create impactful activities.

The exact brief to be finalised with the successful candidate and the funder but the role will be expected to undertake the following key accountabilities:

Key Accountabilities:

We will look to finalise these with the successful candidate but the postholder will have a range of responsibilities, including but not limited to the following:

Relationship building – The job holder will need to build positive relationships

• Re-engage with primary schools who have previously worked with us under a forerunner project that was undertaken last year
• Identify and initiate relationships with new target schools across the identified regions of Chester, Cheshire West and Northwest Lancashire in relation to the Westminster Foundation project
• Develop and manage these school relationships over the lifetime of the project, coordinating their day-to-day engagement in our career related learning (CRL) sessions and deepening their connection to the charity’s work
• Organise virtual and face-to-face activities including school liaison, securing volunteers via the Inspiring the Future system and host on tech platforms (Zoom, MS Teams etc)
• Work with the Primary Futures Manager to build relationships and to capture and exchange good practice between schools and teaching professionals, from all areas involved in the project
• Build relationships with the charity’s partnerships team to ensure that contacts and volunteers from the wider work of the charity are harnessed to support the Westminster Foundation funded project where possible

Delivery – the job holder will need to present/facilitate sessions to local schools and stakeholders

• Plan and arrange all logistics for the events that the postholder will deliver directly with schools. These will be both virtual and in person delivered in school settings
• Facilitate interactive virtual and face-to-face activities to connect pupils with volunteers through themed sessions, Q&A or job guessing-game format.
• Support and host teacher training sessions, staff meetings and info webinars to promote Inspiring the Future and encourage engagement and independent usage of the platform.
• Identify and connect with local employers, engaging the support of their organisation and staff, to secure and encourage local volunteers to help deliver CRL activities within funded projects.

Resource development, technology, data and reporting – the jobholder will need to use our technology, gather impact data on our behalf, develop resources, and make improvement suggestions

• Track and report back to the Primary Futures Manager, delivery against agreed targets and impact. This could include gathering baseline and impact data like pupil/ teacher surveys, feedback quotes, and photos of our activities (permissions to be obtained from the schools).
• Use Salesforce CRM to support with data management, assisting with maintaining up to date records and supporting data cleansing as needed
• Support the development of educational resources for teachers and pupils that provide insight into the world of work and different sectors
• Other ad hoc administrative tasks to support successful delivery of the project whilst always having a positive focus on improvements and ‘how can we do things better’.
• Promote Education and Employers wider offer and programmes as appropriate across the wider North West region. This would include our pilot project with the Department for Culture, Media and Sport (DCMS) to inspire young people to consider future careers in local media

Person specification:

We are looking for someone with the following Skills/ Knowledge/ Expertise

Essential

• Minimum two years’ experience in a relationship management, school engagement, or school-based role. Other relevant experience will be considered if it demonstrates the candidate can undertake the accountabilities above
• Experience in successful relationship management – ability to engage confidently and sensitively with schools/colleges and employers and at a range of levels of seniority up to and including headteacher level
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and dealing with difficult situations politely and assertively
• Strong organisational and administrative skills including close attention to detail and effective time management
• Persuasive and confident communicator who is influential, and effective in presenting a concept both in person and on the phone.
• Good level of education, demonstrating capability in producing written content to a high standard.
• Demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.
• Good working knowledge and practical application of Microsoft Office tools
• Willingness to travel either by car or public transport (‘Clean’ full driving license if preferred method of transport is driving)

Desirable

• Passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education
• Experience in virtual and in-person facilitation with children and young people
• Experience of project management and delivery
• Experience of client relationships management (CRM) databases, in particular Salesforce
• Experience of marketing to schools
• Experience of working in a small team
• Experience of working with volunteers
• Understanding of safeguarding, risk management and data protection
• Comfort and confidence in working with data to inform actions

Personal Attributes

• Commitment to uphold our charity’s five values - Inspiring, Inclusive, Innovative, Impactful, Integrity
• Flexible – responsive to changing operational context and new opportunities
• Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos
• Able to undertake some occasional work in the evenings and at weekends, although this is not a regular or likely day-to-day requirement of the role

Application process

The Education and Employers Charity values having a diverse workforce.  We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds. 

The closing date for applications is 9am on Wednesday 4th February and interviews will take place at our London office on Wednesday 11th February. Please send a covering letter of no more than 2-3 sides of A4 setting out your interest in and suitability for the role against the job description and person specification, together with an up to date CV. Please include your name and the role applied for in the subject line of your e-mail. Thank you

*Please note, in your cover letter we have a strong preference for human-written content. We want to hear about you, your genuine interest in the role, and why from your experience, skills, and personality you feel you are a great fit for the role

We will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa. 

Thank you for taking the time to consider this role. We very much look forward to receiving your application!

The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement and regular CPD in areas like safeguarding. 

About the Education and Employers Charity

Education and Employers is an independent UK based charity launched in 2009 with the original vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. Our current strategic plan and mission is available to read here. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally – more details here.

The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work.

Over 90,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 85% of English secondary schools and 42% of primary schools have registered with us. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee.  There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring.

Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns and others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America.

In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 6,500 primaries have already signed up. To see a short clip on how it works please click here.  All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 5 million interactions between young people and volunteers from the world of work have already taken place.

Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment.

Purpose of the Role

You will be reporting to and working closely with the Business Development Manager to grow and develop the number of White Ribbon Accredited organisations, and workplaces using our training programmes.  You will be responsible for delivering Accreditation, including Supporter organisations, and for coordinating and developing training, ensuring that all standards are met, and facilitating continuous improvement. You will work with other team members to recruit new Ambassadors and Champions and provide information and opportunities for existing Ambassadors and Champions. You will engage and motivate Accredited organisations and Supporter organisations to participate in White Ribbon Day.

Key Duties & Responsibilities

Accreditation

• Working with colleagues to market and network proactively to develop the Accreditation programme and increase the number of Accredited and Supporter organisations, including attending meetings, events online and in person
• Working directly with organisations to provide advice and support to individual organisations in completing the Accreditation process and developing and delivering their action plans, including attending steering group meetings when necessary
• Assess action plans and provide recommendations for approval of completed action plans. Look at ways to develop and continuously improve the action plan templates, including developing guidance for organisations
• Coordinate and deliver projects and events to allow sharing of best practice and cross-sector/sector specific engagement to address specific issues
• Disseminate best practice to all Accredited organisations and Supporter organisations
• Be responsible for maintaining resource hubs and develop new materials for the hubs, working with other teams
• Monitor and evaluate the impact of action plans within organisations

Training

• Working with colleagues, promote and market with colleagues White Ribbon UK training to new and existing organisations
• Coordinate the training, working with organisations to develop what they need and matching trainers to organisations
• Deliver training when time allows
• Work with colleagues, associate trainers, and partners to develop new and existing training courses
• Measure and evaluate the quality and impact of our training, collating and monitoring feedback forms, etc

Ambassadors and Champions

• With other team members, recruit new Ambassadors and Champions
• With other team members, provide information, resources, training, and campaigning opportunities for Ambassadors and Champions
• Monitor and develop the membership process
• With other team members, maintain the Ambassador and Champion resources hub ensuring it is fit for purpose and up to date

General

• Undertake your own admin and use the CRM to record your contacts and progress
• Monitor and evaluate your work, providing reports for managers and trustees as requested
• Undertake training and self-development
• Project and promote our values – through considered language, inclusivity and equality in all White Ribbon UK communications
• Undertake any other duties as may reasonably be required
• Willing and able to travel to meetings and events across England and Wales.  Willing and able to attend evening and weekend meetings and events occasionally

Person specification

Essential

• Passion for the cause of ending violence against women and girls and for engaging men in primary prevention work
• Substantial and demonstrable track record of working successfully with businesses in a development capacity – including acquiring and maximising relationships
• Excellent presentation skills
• Building relationships and confidently communicating with different stakeholders
• A good level of IT knowledge and skills. Experience of working with Microsoft Office package, e.g. Excel etc.
• Excellent interpersonal skills with the ability to inspire, engage and develop strong relationships at all levels
• Strong negotiation and influencing skills
• Excellent written skills for report writing, information giving, training etc.
• Excellent organisational skills - ability to plan, adapt, manage multiple tasks and prioritise workload to deliver consistently high-quality outcomes
• Analytical mindset – comfortable working with data and reporting on impact effectiveness.
• A self-starter, able to motivate themselves, with an ability to identify potential opportunities for delivering value to the charity
• Ability to work both independently and as part of a team working collaboratively and creatively with colleagues, who are dispersed
• Positive approach and the ability to use initiative and judgement to identify problems early and propose solutions
• Willing and able to travel to meetings and events across England and Wales
• Willing and able to attend evening and weekend meetings and events occasionally
• Committed to continual professional development (CPD)

Desirable

• Sales or marketing experience, with demonstrable evidence of hitting/exceeding sales targets, including customer retention
• Developing face-to-face, digital and blended training programmes and materials, including monitoring and evaluating training programmes
• Able to deliver training sessions
• A qualification in training
• Management of high-volume data and keeping accurate records with information from different sources
• Use of CRM systems to record and monitor outreach and targets 
• Knowledge of issues affecting women and girls in relation to gender-based violence

Closing Date: 15 February 2026

Ref 7251

Save the Children UK is looking for an experienced and collaborative leader to join us as Head of Service Operations. In this role, you will shape how colleagues across the organisation experience and use digital, data and technology services, working closely with senior leaders, technical teams and partners to ensure our services are accessible, effective and deliver maximum impact for children.

Note, internally, this role is referred to as Head of Customer Enablement, reflecting our customer-centric approach.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Head of Customer Enablement, you will lead the function responsible for ensuring Save the Children colleagues receive reliable, high-quality and accessible digital, data and technology services. You will combine strong service management leadership with a strategic focus on customer enablement, ensuring teams are supported, confident and equipped to use technology effectively. As part of the DDaT senior leadership team, you will oversee service delivery, supplier relationships, budgets and continual service improvement, while acting as a trusted partner to stakeholders across the organisation.

In this role, you will:

• Lead the Customer Enablement function, owning service management processes and ensuring services are designed and delivered to maximise customer value.
• Act as a strong customer advocate for digital, data and technology, ensuring a consistently high-quality service experience across the organisation.
• Develop and grow the Service Desk and Customer Support functions, identifying opportunities to improve efficiency, user experience and engagement.
• Take ownership of major incidents, coordinating teams and stakeholders to minimise impact and ensure clear, timely communication.
• Oversee supplier management, contracts, asset and licence management, procurement processes and budget control.
• Drive continual service improvement through customer insight, service reporting and the delivery of service improvement plans and operational projects.

About you

To be successful, it is important that you have:

• Proven experience in IT service management methodologies such as ITIL and COBIT with experience operating in complex environments.
• A track record of leading customer-focused IT services, service desks or support functions, with a strong emphasis on service quality and user experience and service performance monitoring.
• Experience managing budgets, procurement, suppliers and contracts, ensuring best value, compliance and effective risk management.
• Strong leadership and people management capability, with experience building, developing and empowering high-performing teams.
• Proven project management skills with a track record of identifying, scoping and delivering small to mid-size initiatives that improve service quality, customer experience or adoption of technology.
• Broad knowledge of software, operating systems, and cloud services with demonstrable experience in software licensing and asset management.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and act as a trusted business partner.
• A strategic, improvement-focused mindset, balancing day-to-day operational delivery with longer-term customer enablement and service transformation goals.
• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Note, this is the Head of Customer Enablement position with job title adjusted for external advertising.

Ways of Working: 

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. 

Please note: travel costs to your contracted office will be at your own expense. 

Out of hours working  
From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.

In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.