Customer service executive jobs

Working as part of the Casework Team, the Triage caseworker will be the first point of contact for
beneficiaries seeking support: following the triage process to establish the initial needs; moving
forward the requests; and following up once the casework process has been completed.

This role will involve assessing the needs of the children and family to provide recommendations for
appropriate assistance, including financial assistance for welfare needs, advice, and support to
families in the management of finances, and assessment of child specific needs

Key Tasks and Responsibilities
Caseworkers provide support and advice to eligible individuals in line with the policies of the
Naval Children’s Charity. They work closely with other organisations to ensure that children and
families receive appropriate and prompt support.

The role of caseworker is to assess the needs of the children and family and provide
recommendations for appropriate assistance to the Senior Caseworkers and Senior Leadership
Team. This includes financial assistance for welfare needs, advice and support to families in the
management of personal affairs and finances, and assessment of child specific needs.

Caseworkers should be empathetic and non-judgmental.

Caseworkers will receive induction training both in house and externally to include use of the
bespoke CMS (Casework Management System) used by the Armed Forces Charity Sector. The
role is subject to DBS checking. It may require some home visits and travel around the UK.
Triage:

• To act as the first point of contact to the Casework team for beneficiaries, providing a calm, supportive and professional welcome
• To complete an initial assessment of need by triaging telephone calls, emails and applications received through Mosaic, Lightning Reach and other referral routes.
• Contact families who submit an enquiry through the Charity website or via email
• To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard
• Accurately record beneficiary information in the CRM system, ensuring timely, detailed, and confidential case notes
• Identify urgent or emergency requests for support and escalate to a Senior Caseworker for prioritising
• Provide clear information about available support, signposting, or referrals
• Follow up with beneficiaries once casework has been completed to ascertain impact and any unmet need
• Process day to day invoices and pass to the Senior Leadership Team for payment
• Maintain up-to-date understanding and awareness of the Royal Navy
• Uphold organisational values at all times, conducting work with integrity, professionalism, and compassion.
• Deal with enquiries and correspondence from beneficiaries
• Investigate applications for grants and, following assessment, produce recommendations for the Senior Caseworkers, Senior Leadership Team and Grants Committee
• Liaise with external caseworkers from SSAFA, RN FPS and other organisations to ensure comprehensive casework is carried out on all beneficiaries
• Establish a relationship of trust with beneficiaries.
• Offer advice and guidance including relationship, bereavement, family counselling and sign posting where appropriate both by telephone and in person when appropriate to statutory/external organisations and Armed Forces charities
• Investigate beneficiary entitlement to statutory funds, advise of other possible sources of charitable funding and, with the beneficiaries’ consent, refer to other charities to almonise with them to provide a package of care for the beneficiary
• Seek opportunities to encourage other organisations to work proactively with beneficiaries
• Ensure confidential handling of all information concerning beneficiaries in accordance with the Naval Children’s Charity’s confidentiality and data protection policies
• Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with the Naval Children’s Charity’s data protection policies
• Keep abreast of developments in your allocated lead area on legislation, childcare issues and the benefits system and have an awareness of the MoD allowance system
• Regularly update personal training and skills
• Such other relevant duties as may be assigned from time to time

Person specification

Essential

• Understanding of military life and the impact on serving personnel, veterans and their families
• Be able to demonstrate empathy, emotional intelligence, and non judgmental communication
• Evidenced knowledge and experience of charitable and financial support to beneficiary groups
• Strong communication, organisational and record keeping skills

Desirable 

• Confident using IT including Microsoft Office; knowledge of grants or other CRM
• Experience of recording information into a CRM (training will be provided)
• Familiarity with the Royal Navy and the Service charity sector
• Evidence of working effectively in co-operation with other charities and organisations.

Personal qualities 

• Adherence to NCC’s values
• Integrity, honesty and professionalism at all times
• Able to treat all people with respect and dignity
• Willing to take responsibility for actions and remain accountable
• A team player

The tasks listed in this job description are not designed to be exhaustive and may vary from time
to time according to the needs of the Charity. This document will be reviewed in consultation
with the post holder as the role and services provided by the organisation develop.

The Naval Children’s Charity is committed to safeguarding and promoting the welfare of
children, young people and vulnerable adults and expects all staff and associated professionals
to share this commitment.

 

You will lead, with support, on the development and delivery of an exciting new Women at Risk (WaR) project seeking to support women at risk of rough sleeping, homelessness and exploitation. Working across key areas of Enfield and Haringey you will, through a combination of nighttime outreach and daytime service development, support a coordinated response across multiple agencies already engaged in this work.

You will coordinate and lead a minimum twice weekly nighttime outreach, support additional services and existing outreach provision and develop a daytime offer that meets the needs of women engaged through outreach and identified as at high risk of harm and homelessness.   

You will have management responsibility of a small staff team, take overall lead on case management, coordinate outreach and maintain relationships with key stakeholders to support women to access and engage with a range of services to meet their needs through effective and professional communication.

This is a fantastic opportunity to become part of a passionate, high performing team and develop a service which is meeting identified gaps in local provision.

At Providence Row, our vision is that everyone has a safe home and a community in which to belong. In order to achieve this, we want to support and accompany people who are homeless or at risk of homelessness on their journey to recovery, especially those who are most vulnerable and least likely to access services elsewhere.

We work with around 1,200 homeless and vulnerably housed people a year in London, offering an integrated service of crisis support, advice, recovery, learning and training programmes. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services. 

The Corporate Volunteering and Events Coordinator will join a vibrant, friendly and passionate corporate fundraising team who have a strong track record of meeting and exceeding targets. The new Coordinator will play a key part in delivering our corporate volunteering strategy and ensuring companies that volunteer with us have meaningful and impactful experiences, and where possible explore opportunities to develop long-lasting partnerships.

The role will also play a key part in all corporate engagement events, supporting across team with marketing, delivery and administration.

The ideal candidate

To be considered for this role, you should be:

• Passionate about contributing to providing quality support to some of the most vulnerable and excluded people in London, you will have the drive and ambition to proactively and effectively grow a key area of Providence Row’s income generation.
• The ideal candidate will have excellent organisational skills with great attention to detail and strong communication skills. They will be confident in working with internal and external stakeholders and able to come up with innovative ideas and solutions to engage supporters.
• You will be a team-player who wants to work with like-minded people in a vibrant and friendly fundraising team, while contributing to the success of both the fundraising department and the wider organisation to help make positive lasting changes in people’s lives.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 10 March 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We are seeking an experienced relationship driven Fundraiser to take ownership of a strategic role with real influence.  You’ll own the philanthropy and major gifts portfolio — identifying, cultivating and stewarding high-net-worth individuals, high-value corporate partners and trusts & foundations — and shape a compelling case for support that unlocks multi-year funding and strategic partnerships.

In this new role you will close significant gifts, steward long-term relationships and see the measurable difference your work makes to patients and families.

This role is for you if:

• You’re motivated by securing high-value support and building long-term philanthropic relationships.
• You enjoy high-touch, strategic stewardship and personalised donor engagement.
• You’re confident working with senior leaders, trustees and external stakeholders in fundraising asks.
• You want to design and deliver a major-gifts strategy that shapes organisational growth.
• You seek a role where commercial awareness, relationship-building and impact reporting matter.

What you’ll be doing:

• Developing and owning a 3–5 year philanthropy and major gifts strategy aligned to our priorities and targets.
• Identifying, qualifying and cultivating major donor prospects, corporate partners and foundation opportunities.
• Delivering a stewardship programme for legacy giving.
• Preparing bespoke proposals, briefing materials and stewardship plans for high-value supporters.
• Leading solicitation and negotiation of major gifts, multi-year pledges and corporate partnership agreements.
• Working with a trusts & foundations fundraiser on applications, reporting and relationships to maximise grant income.
• Working with CEO/Board to involve senior leadership in cultivation and asks; coordinating donor visits and stewardship events.
• Maintaining CRM pipeline, forecasting, compliance with donor agreements and reporting on performance.

What we’re looking for:

• 3+ years’ experience with a proven track record in major gifts, philanthropy or senior fundraising.
• Exceptional relationship-building, presentation and negotiation skills with senior stakeholders.
• Experience writing successful trust/foundation proposals and managing grant relationships.
• Strong strategic thinking, pipeline management and financial forecasting abilities.
• Excellent written skills for proposals, reports and personalised stewardship communications.
• Discreet, professional approach to donor confidentiality and ethical fundraising practice.

Why join us?

• Influence service delivery directly by securing funding that expands and sustains Hospice care.
• Lead a strategic, high-profile fundraising area with visibility to senior leaders and trustees.
• Opportunity to build and shape a major-gifts programme and leave a lasting legacy.
• Flexible working and the chance to build meaningful relationships across our community and partner network.

Location: Hexham, hybrid working will be considered.

Hours: Full-time, with some weekend and out of hours working

Reports to: Head of Income Generation

Closing date: 9 March

Interviews: 16 March

The Social Interest Group (SIG) is partnering exclusively with Robertson Bell in the search for a Chief Financial Officer. SIG is a dynamic charity and social impact organisation committed to delivering high-quality services and sustainable impact across the communities it serves. With a focus on long-term growth, transformation and financial sustainability, SIG operates with professionalism, integrity, and a trauma-informed approach. The organisation is committed to fostering an inclusive, collaborative, and innovative culture that empowers staff and promotes excellence.

The Role

The Chief Financial Officer is a pivotal member of the Executive Leadership Team, reporting directly to the Chief Executive Officer. You will provide strategic and operational leadership across finance and procurement, ensuring robust financial governance and delivering high-quality insight to support organisational decision-making.

Key responsibilities include:

• Lead SIG’s financial strategy, planning, and operational delivery to drive organisational growth and sustainability.
• Advise the CEO, Board, and senior leaders on strategic financial decisions, presenting complex information in an accessible way.
• Lead financial transformation and improvement initiatives, optimising systems and infrastructure.
• Provide oversight of budgeting, financial reporting, forecasting, and risk management.
• Lead the Finance team, fostering a culture of accountability, innovation and continuous learning.
• Ensure compliance with statutory, regulatory, and charity finance requirements, upholding the highest standards of governance and stewardship of public funds.
• Support income generation, strategic partnerships, and long-term financial planning.
• Maintain and review risk registers, business continuity plans, and organisational performance frameworks.

Candidate Requirements

We are seeking a highly capable, strategic, and commercially aware finance professional with:

• Professional accountancy qualification (ACA, ACCA, CIMA) with full membership of a recognised body.
• Significant senior financial leadership experience in the charity or not-for-profit sector.
• Proven experience in strategic financial planning, budgeting, forecasting, and reporting.
• Experience of leading financial transformation and change programmes.
• Experience presenting complex financial information to Boards and non-financial stakeholders.
• Strong understanding of charity finance regulations, SORP, governance, and compliance.
• Exceptional analytical, project management, and strategic planning skills.
• Ability to lead, influence, and inspire cross-functional teams and senior stakeholders.
• Commitment to SIG’s values, trauma-informed approach, and inclusive leadership.

Desirable:

• Relevant postgraduate qualification in finance, leadership, or management.

• Experience of overseeing IT.

• Experience in income generation, business development, or securing external funding.

Location

Hybrid working with twice a week in-person attendance required at SIG’s head office in London.

Please submit your CV to Robertson Bell, SIGs exclusive recruitment partner.

Job Title: Chief Medical Advisor (SCS2)

Organisation: Department for Work & Pensions (DWP)

Salary: Circa £145,000

Locations: London, Leeds, Sheffield (hybrid, 60% in the office)

Key Benefits: Civil Service pension scheme (28.97% employer contribution), 25 days annual leave (+9 days of Bank Holiday leave)

Application Closing Date: Monday 2nd March, 10am

The Department for Work and Pensions (DWP) is seeking a permanent Chief Medical Advisor. This is an SCS2 grade role and an outstanding opportunity to work in the largest Civil Service Department that touches the lives of citizens the length and breadth of the UK.

This is a unique opportunity for a senior medical professional to provide expert advice to inform policy, legislation, and delivery decisions at the UK’s biggest public service department, where we administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

This role will be the Senior Responsible Officer (SRO) for Clinical Governance and Clinical Profession. The postholder will build strong relationships with senior leaders, including the Permanent Secretary, ministers, and external stakeholders, ensuring clinical advice is accurate and of the highest quality. The role requires strong team leadership, promoting an inclusive environment for clinicians to encourage development and growth while ensuring compliance with legislative requirements.

As the Department’s most senior medical professional, you will provide expert advice on clinical policy and clinical governance matters to DWP Ministers and senior leaders across DWP including the DWP Executive team. The role will also work closely with other clinical teams across government as well as external organisations such as regulatory bodies, external providers and charities.

The Department has an ambitious reform agenda including priorities set out in the Get Britain Working White Paper and the Pathways to Work Green Paper and a focus on tackling rising youth inactivity.

As Chief Medical Advisor you will bring professional expertise to complex problems, influencing right at the heart of decision making. You will be a strong relationship builder, able to work effectively across a large and complex organisation, and operate as an inspiring leader.

This role has four major components:

1. Leading a team of approximately 50 colleagues providing clinical advice across DWP, you will act as the Department’s expert on clinical policy matters and work with officials across the Department to ensure Ministers receive the highest quality advice on clinical policy.
2. Provide the in-house clinical advice relating to disability, work, and health within DWP for Ministers and the Executive team.
3. Operate as Head of Clinical Profession, where you will be responsible for training, appraisal, and revalidation of c.200 clinicians in DWP, ensuring they are in good standing with their regulatory body. There is also a dotted line of professional responsibility to 5,500 healthcare professionals within contracted provider organisations.
4. As SRO for Clinical Governance, you will oversee the DWP Caldicott Guardian and Clinical Safeguarding Lead, providing final sign-off for sanctions and waivers on behalf of the Secretary of State.

The successful candidate must be able to demonstrate their knowledge, experience and skills against the following essential criteria:

• Excellent strategic thinking skills, with the ability to understand both complex policy detail and high level, strategic connections across a broad portfolio and an outstanding eye for critical detail.
• Experience of delivering practical and innovative responses to complex issues and responding to unplanned circumstances.
• Strong technical skills relevant to clinical safeguarding with expertise in occupational health or functional medicine.
• Evidence of exceptional leadership and ability to lead multidisciplinary clinical education teams and / or programmes to ensure understanding of all roles across the 5,500 strong clinical profession, including the ability to motivate and inspire an experienced and diverse clinical team.
• Ability to demonstrate credibility to inspire the respect of both internal and external stakeholders at Director level and above.

Applicants must also meet the following qualification and membership requirements:

• A clinically active doctor with license to practise with GMC.
• Candidates must meet minimum ‘Continuing Professional Development’ (CPD) requirements (i.e. be up-to-date) in accordance with the requirements of the appropriate recognised professional body.
• Medical qualification MBChB or equivalent.

It is desirable that applicants hold a faculty of medical leadership recognition to ensure profession leadership is credible.

A detailed candidate pack is available for more information on the vacancy.

Prior Civil Service experience is not a pre-requisite, however, applicants must demonstrate the ability to operate at scale in a complex environment. DWP are an equal opportunity employer and value diversity in our organisation, we welcome applications to help us reflect the citizens we serve.

This role can be based in the following DWP Hub locations: London, Leeds, or Sheffield.

Hybrid working policy: The expectation is that that this role would require the successful candidate to be in the office more than 60% of the time. Travel to other DWP and official locations including London is required which may include overnight stays.

Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme.

Applicants will be required to provide an up-to-date CV and supporting statement (up to 1,250 words) detailing how you meet the role’s requirements. You will also provide a completed online diversity monitoring form.

The closing date for applications is Monday 2nd March 2026 at 10:00am.

In addition to Security Check (SC) level clearance, this role will also be subject to an Enhanced Check. Candidates who do not already have this level of clearance can have this undertaken post-appointment. In all cases the appointment remains conditional on this level of security clearance.

DWP is recognised as a Disability Confident Leader, demonstrating the departmental commitment to attracting, recruiting and retaining disabled people and supporting them in achieving their full potential. We run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria for the advertised role. This vacancy is also part of the Great Place to Work for Veterans (opens in a new window) initiative.

Purpose of the Role

The Digital and Operational Lead will lead the development and day-to-day delivery of the eoa’s digital systems including our AMS and SSoT (iMIS) and member community platform (Thrive by Higher Logic), operational infrastructure, and working environment (office and WFH).

The role will ensure the smooth running of core business systems and services, embedding a data-driven, member-focused approach and supporting the delivery of our ambitious sector growth strategy.

Role Summary

• Contract: Permanent
• Hours: 37.5 hours per week
• Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed
• Salary: £35,000
• Pension: Up to 7% employer pension match (from year 1 anniversary)
• Annual Leave: 30 days leave + bank holidays
• Reports to: Membership & Operations Director
• Management of:N/A

Key Responsibilities

Systems, Technology, and Intelligence

• Lead the delivery, development, and optimisation of our digital infrastructure, including implementation of AI, liaising with suppliers and internal stakeholders to ensure business critical systems are maintained, secure, and future-proofed.
• Drive creation and delivery of seamless, engaging digital experiences that support member acquisition and retention, and generate measurable ROI.
• Ensure high digital adoption among staff and members while championing the use of iMIS (the eoa’s AMS) as a single source of truth.
• Ensure high quality data management practices and support teams in using data for business insight and decision-making.

Business Operations 

• Lead on all office and work from home functions including service provision, maintenance, insurances, H&S, and contracts with suppliers and landlords representatives.
• Support delivery of our people and culture strategy.
• Oversee our people processes including recruitment, onboarding and offboarding, staff contracts, holiday and absence records.
• Maintain accurate documentation and ensure regular reviews of safety and operational processes.

Knowledge, Experience, and Attributes

• Confident using and maintaining digital platforms and systems (e.g. CRM, AMS, online communities, IT tools).
• Skilled in using digital tools, and in interest in implementing AI, to improve operational efficiency and UX.
• Data-literate, with experience supporting colleagues to use systems for data-led decision making.
• Experience in change management or embedding new systems or processes across an organisation.
• Confident in supplier and stakeholder coordination to deliver on agreed service levels.
• Experience in operations, office coordination, or systems support within a membership body, charity, association, or SME.
• Knowledge of people and culture practices in small teams.
• Knowledge of health and safety compliance in an office setting.
• Strong organisational and problem-solving skills, with an ability to prioritise and deliver against competing deadlines.
• Knowledge or interest of employee ownership and experience working in a purpose led organisation.

What Constitutes Success in This Role?

Success in this role will mean delivering high performing digital systems that enhance member experience, strengthen engagement, and enable growth through smarter use of data. Strong supplier relationships and effective cost management will demonstrate tangible impact. Day-to-day operations will run smoothly, with efficient support for hybrid working and the seamless delivery of core operational services.  

Key outcomes for the role

• Outcome: The eoa office and WFH environment is well managed, safe, and compliant with the relevant legislation and standards.
• Measure: All compliance checks (e.g. risk and DSE assessments) completed on time and documented, with no compliance breaches.
• Outcome: High- performing and future-proof digital infrastructure. All core systems are integrated, meet user needs, are stable and secure.  
• Measure: Resolution of critical issues within agreed SLAs; positive feedback from staff and key users in staff and member satisfaction surveys.
• Outcome: Member experience streamlined, engaging and user-friendly digital interactions with the eoa.
• Measure: Member satisfaction with digital services has an NPS of 40 in annual member survey; measurable improvement in digital engagement metrics.
• Outcome: New system functionality, updates or digital solutions are introduced on time, on budget, and with high adoption by staff and members.
• Measure: 100%+ internal adoption rate for new systems or features; post-implementation review shows on-time delivery and positive ROI or user feedback.
• Outcome: eoa uses accurate, timely data from a single source of truth to inform decisions and improve member services.
• Measure: All teams actively using iMIS data to report on KPIs or inform decision-making; data quality score (e.g. % of complete member profiles) reaches 85%.
• Outcome: Contracts with digital and operational suppliers deliver value, performance and are aligned with organisational priorities.
• Measure: Supplier contracts are delivering on time and budget, with at least 90% supplier performance rated satisfactory or above.

How to apply

To apply, please submit:

• A two-page CV
• And and one of either:
  • Cover letter setting out your motivation, approach, and what you will bring to the role
  • Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role

Applications should be submitted before 9:00am 2 March 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.

Interviews will be in Manchester w.c. 9 March 2026.

The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.

We are currently seeking a dynamic and experienced Director of Housing to lead our supported housing services nationally and help shape the next stage of our growth.

As Director of Housing, you will provide strategic and operational leadership across all of Life’s supported housing services. This is a key role within the Senior Leadership Team, responsible for ensuring our housing provision is high‑quality, compliant, safe and truly centred around the needs of our clients.

You will lead our national Housing Strategy, drive service improvement, ensure regulatory compliance, support organisational growth, and champion a culture of compassion, accountability and high performance.

Key Responsibilities:

Strategic Leadership & Growth

• Develop and deliver a national Housing Strategy aligned to Life’s vision and mission.
• Identify housing development and expansion opportunities, including partnerships with local authorities and commissioners.
• Support organisational business planning and future growth.

Regulatory Compliance & Governance

• Ensure full compliance with housing legislation and regulatory requirements including the Social Housing (Regulation) Act, HHSRS, safeguarding and Health & Safety.
• Lead regulatory audits, inspections and risk management.
• Provide assurance on compliance and viability to the CEO and Trustees.

Service Quality & Client Experience

• Embed a client-centred, compassionate approach aligned with Housing Ombudsman principles.
• Oversee effective complaints management, learning reviews and client feedback systems.
• Ensure properties and services meet high standards of safety, warmth and comfort.

Operational Leadership

• Lead housing management, income recovery, voids, repairs and maintenance, compliance and tenancy sustainment.
• Ensure effective escalation of tenancy breaches and safeguarding practices.
• Work closely with Life’s Helpline services around referral and allocations.

Financial & Asset Management

• Oversee rental income, arrears, void control and financial performance.
• Manage contracts, grants and local authority funding.
• Ensure major works, planned maintenance and statutory compliance are delivered effectively.

Leadership & People Management

• Lead and support Housing Managers, support teams and frontline workers.
• Foster a positive culture of accountability, inclusion and high standards.
• Support staff development and performance.

Partnership Management

• Build strong relationships with local authorities, property professionals, contractors, funders and other key partners.
• Represent Life at external forums and sector networks.

About you:

Essential

• CIH Level 5 (or equivalent) qualification
• Senior leadership experience in supported housing, social housing, or homelessness services
• Strong knowledge of housing law, tenancy management and regulatory compliance
• Understanding of Housing Ombudsman standards and consumer regulations
• Experience in strategic planning, service development and organisational growth
• Budget management and financial performance experience
• Experience with property maintenance, asset management and compliance
• Strong safeguarding knowledge
• Excellent leadership, communication and stakeholder management skills
• UK driving licence and access to a car

Desirable

• Experience supporting vulnerable women or family services
• Charity/third sector leadership experience
• Experience securing funding or development partnerships

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £45,750 per annum

Hours: 32 hours per week

Location: Home based with extensive travel across the South of England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

You will be part of a small energetic and committed team supporting the delivery of Northamptonshire Community Foundation’s philanthropy and income generation ambitions. Working collaboratively with colleagues, you will help grow and steward support from individuals, corporate, charitable and statutory donors, with a lead responsibility for a defined portfolio of relationships and initiatives.

Fundraising and relationship building happen across the charity, and you will manage your own portfolio of donors and partners and work with the Chief Executive and wider team to co-ordinate activity, share insight and maximise opportunities for place based philanthropy in Northamptonshire.

You will need confidence, excellent communication skills and the ability to plan and deliver projects as part of a highly collaborative team. You will be comfortable cultivating, stewarding and sometimes soliciting charitable donations yourself, as well as creating opportunities for the Chief Executive to engage with donors and prospective supporters.

The Senior Support Worker is the lead practitioner within their designated intensive support  domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. 

Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. 

Why work for us? 

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. 

We have a bold new strategy and a passion  for excellence in service delivery with an eye on growth. 

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. 

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. 

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups. 

We offer the following benefits: 

• 25 days paid leave plus statutory holidays (pro rata) 

• A competitive pension scheme

• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About Pathway Project 

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. 

We offer a range of support services and run two refuges in confidential locations. 

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. 

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. 

Pathway Project believes in working as a cohesive team and are service user led. 

Our helpline is access to all and is open 24 hours a day, 365 days a year. 

** Please ntoe we may close this application early if we receive sufficient applications**

Interim CFO - Allia Ltd

Location: Cambridge/Hybrid
Department: Finance
Salary: £90,000 per annum
Hours: Full Time - 35 hours per week
Contract Type: Fixed Term Contract

Why join us as our Interim Chief Financial Officer?

Could you be our Interim Chief Financial Officer? We are looking for a collaborative and credible finance leader to join us here at Allia to cover a period of maternity leave.

This is an important moment for Allia, as the organisation continues to grow its reach and impact and long-term financial sustainability

Who is Allia?

Allia Ltd believe business is a powerful tool for delivering social and environmental impact. For more than 25 years, we've supported start-ups, small businesses, charities and social enterprises to grow and flourish.

We do this this through our 3 service areas:

Workspace: Allia Future Business Centres
Business Support: Allia Impact
Financial Services: Allia C&C

What matters to Allia?

The UK is facing major social and environmental challenges. These include inequality, housing shortages, climate disruption and declining wellbeing. Our vision for 2030 is to scale a thriving ecosystem of innovation, entrepreneurship, and inclusion.

Only 1 in 10 new businesses are focused on solving these problems – we believe that’s not enough. Our mission is to double this number to 20% by 2030, making impact-led business the norm across the UK.

The impact we create starts with our people. We foster a culture that’s inclusive, supportive, and genuinely collaborative.

If you join Allia….

You’ll find a place where people and culture truly matter. Across the organisation, there is a strong, knowledgeable and supportive leadership team. You'll work closely with the Group Chief Executive, Executive Team and Board, both drawing on and adding to our collective expertise.

What is Allia looking for in an Interim CFO?

We are looking for an experienced senior finance leader who is comfortable operating at both strategic and operational levels, able to be decisive when needed, while also acting as a collaborative partner across the organisation.

You will play a key role in supporting and mentoring the finance team, fostering development, confidence, and high performance. A commitment to Allia’s mission and social purpose is essential, alongside the resilience, judgement, and pragmatism required to thrive in a fast-paced, impact-driven organisation.

We are particularly looking for someone who can:

• Provide leadership, oversight and development of the finance team
• Prepare quarterly Allia board finance reports and review management accounts
• Work with the CEO and Business Heads to implement the organisational strategy
• Demonstrate qualified ACA or ACCA with several years’ experience

Please make sure you read our Candidate Information Pack before applying. It contains important details about the role and our organisation.

Ready to apply?

Eastside People is supporting Allia Ltd in the recruitment for this role. Please apply by submitting a CV and a cover letter both in Word doc. format.

Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV and ensure that you cover the following:

• Why are you interested in the interim Chief Financial Officer at Allia Ltd?
• What recent experience do you have which is relevant for the role? 
• Your availability and any practical issues.

We want you to have every opportunity to demonstrate your skills, ability and potential. Please contact us if you require any assistance or adjustment so that we can make the application process work for you.

The closing date for applications is Wednesday 25 Feb, with online shortlisting interviews with Eastside People taking place throughout the advertising period and the week after. Interviews with Allia Ltd will take place in the week commencing 9 March.

Eastside People is fully committed to equality of opportunity and diversity. We work closely with our clients to recruit inclusively and address the underrepresentation of certain groups in leadership roles.

Our vision is for the UK to have a thriving economy that makes significant impact on people, place and planet.

REF-226 799

Internal Job ID: 010
Reporting to: Director of Development
Salary: £53,000 - £57,500
Hours: Full Time (35 hours per week)
Key Relationships: Director of Development, CEO, COO, Trustees, External Partners
Location: Hybrid
 
Overall Purpose
 
The Fundraising Lead will both raise money to support the sustainability of NHS Charities Together and contribute to supporting NHS Charities to increase their income.
 
The role oversees the day to day operations of both our fundraising activity and our practical support to members.
 
Overall Objectives

• Lead the strategic development of a simplified individual giving programme focused on donor retention, stewardship, and legacy conversion.
• Oversee the creation and rollout of scalable, white-label fundraising products or campaigns that enable member charities to increase income and deepen supporter engagement.
• Oversee and support the development and stewardship of corporate relationships to deliver partnerships in support of our mission.
• Guide and empower a skilled team to deliver donor-centric fundraising with excellence and empathy.
• Ensure all fundraising activity is compliant, data-informed, and aligned with NHS Charities Together’s values and strategic priorities, ensuring it complements and doesn’t compete with our members.
• Support a culture of innovation, collaboration, and strategic philanthropy across NHS Charities Together and its member network.

 
Key Responsibilities
 
The main duties and responsibilities of the role holder are as outlined below:
 
NHS Charities Together Fundraising Strategy

• Oversee the shaping of and support the Stewardship Manager on the delivery of a simplified, effective individual giving programme aligned with NHS Charities Together’s strategic priorities, with a focus on the retention and upgrade of existing donors and avoiding competing with our members.
• Ensure individual donors are regularly engaged and asked for appropriate cash gifts through a light-touch programme.
• Ensure that legacy messaging is prominent in the donor engagement cycle, to inspire existing donors to consider long-term support, aligned with their gratitude to the NHS, with appropriate pathways offered.
• Oversee prompt, accurate, and heartfelt thanking processes for all donations.
• Manage the welcome journey for unsolicited donations, and oversee the cost-effective management of existing commitments for community or events-based activity to ensure a return
• Lead stewardship for donors giving up to £25,000.
• Oversee and support the Partnerships & Philanthropy Manager to manage the relationships with selected key corporate relationships, identifying opportunities for partnerships and liaising closely with NHS Charities Together colleagues to support the development of fundable propositions which benefit our sector and our own organisation.

 
Sector Fundraising Support

• Champion sector-wide change by equipping member charities with scalable, plug-and-play fundraising products and strategic guidance that enhances their income generation capacity through individual giving, working closely with the engagement team.
• Oversee the development of support the Products Manager on the rollout of replicable or white-label fundraising products, starting with the roll-out of a lottery and legacy product, and on the development of campaigns (e.g. focused on grateful patients).
• Oversee and drive the thinking on future fundraising products that will appeal to and benefit our diverse group of member charities.
• Work closely with the engagement team and other NHS Charites together staff to tailor activity in line with segmentation and engagement strategies.
• Build trusted relationships with member charities, positioning yourself as a knowledgeable and empathetic fundraising expert.
• Contribute to supporting NHS Charities to raise their income, providing advice and guidance 1:1 and through supporting the delivery of member events. Where required support the delivery of paid for consulting support to NHS charities on fundraising.

 
Team Leadership & Compliance

• Lead and motivate the team, providing effective direction in their activities to ensure individual and team objectives are achieved.
• Deliver the new NHS Charities Together fundraising programme on budget and on target, and ensure appropriate reporting is delivered to support our governance.
• Directly line manage the Stewardship Manager, Products Manager and Philanthropy & Partnerships Manager
• Ensure excellent use of the CRM for donor engagement, reporting, and data management, and ensure the development of efficient systems and process that maximise donor income and satisfaction.
• Ensure all fundraising activity complies with relevant legislation, including GDPR and the Data Protection Act.
• Contribute to a culture of strategic philanthropy across the organisation.

 
Other duties

• Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
• Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
• Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
• Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.

 
This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
 
Competencies
 
Teamwork – ‘One charity’, working within and across teams

• Collaborates across teams, ensuring our approach is aligned with our support of members and the segmentation strategies we are pursuing.
• Builds strong relationships internally, and models a ‘one charity’ approach.
• Identifies and creates opportunities to support members, and works with colleagues to identify how to best to deliver support

 
Building trust and respect – listen, feedback and learn

• Provides clear leadership, fostering a strong team and supporting individuals to perform.
• Models our values through their work, seeking to support colleagues and understand their perspectives.
• Proactive and adaptable to support the wider work of the organisation as required

 
Responsibility – owning your part in our success

• Takes responsibility for maximising our fundraising return, keeping costs to a minimum.
• Proactively adjusts our approach to deliver maximum success, and keeps the organisation updated on likely returns.

 
Professionalism – creating an environment to achieve success

• Maintains virtual and face to face presence across NHSCT and with key supporters and third-party agencies.
• Takes a learning approach to ensure we continually improve our fundraising
• Upholds the highest standards of integrity, ethics, and transparency, ensuring we always work within the Fundraising Code

 
Stakeholder focus – understanding the needs of our key stakeholders and audiences

• Passionate about supporting NHS charities and helping them to increase their income.
• Seeks to understand the needs of NHS charities, shaping our support to maximise our impact in supporting them to raise income
• Ensures our stewardship and fundraising work does not compete with members.

 
Acumen – Sound decision-making

• Adapts and shapes appeals and campaigns based on learning to deliver success.
• Identifies and shapes member support around what is most effective.

 
PERSON SPECIFICATION
 
Qualifications/Education:
 
Desirable

• Fundraising Qualification, Chartered Institute of Fundraising, or equivalent

 
Knowledge, Skills and Experience:
 
Essential

• Demonstrable success in developing and delivering fundraising strategies across a range of disciplines/mediums (e.g. individual giving, legacy, products, corporates) to meet or exceed financial targets.
• Ability to identify and act on opportunities for innovation in donor engagement and fundraising product development.
• Entrepreneurial with a high level of motivation and initiative, and a demonstrable desire to succeed and achieve results.
• A passion for thoughtful, accurate and timely donor stewardship
• Experience in building credibility with senior external stakeholders and managing relationships with diplomacy
• Experience managing external relationships with suppliers
• Strong interpersonal and communication skills.
• Experience of leading and managing successful teams, providing clear direction and creating a values-based culture

 
Desirable

• Experience in individual giving or retention programmes
• Experience in developing corporate partnerships.
• Experience working within an NHS charity or large health-related fundraising environment.
• Consulting or advisory experience, or of providing specialist advice

 
Benefits: 10% employers pension contribution (NEST) HSF Health cash Plan-covering employee partners and dependants under 18 28 days Annual Leave plus bank holidays and increases with length of service 2 hours weekly wellbeing time out Employee assistance program , offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling. Funded eye site test (Specsavers) Pay it forward days- 2 days volunteering Mindful Employer Perkbox and Reward Gateway – discount platforms
 
REF-226 887

Reporting to: Head of Communications & Individual Giving
Location: Hybrid, minimum 40% in office in Welwyn Garden City

Principal responsibilities and duties

Budget Management

• With the Head of Comms & Individual Giving, set annual budgets and programmes of activity, actively monitoring performance against these and adapting approach as necessary
• Plan, monitor and control expenditure as appropriate and manage income against set budget, KPIs; providing regular revised projections and narrative for the Senior Leadership Team and trustees as required
• Analyse individual giving performance, reporting as required and using the results to improve practice, including evaluation of cost effectiveness and sustainability

Communicating and building relationships

• Cultivate and steward meaningful relationships with individual donors to maintain their engagement and support and ensure a stable and growing donor base
• Create compelling fundraising materials and appeals targeted at individual donors
• Provide excellent donor stewardship through timely acknowledgement of gifts, personalised communication and recognition efforts.
• Develop and deliver a plan of regular communications for recurring givers and high-value donors
• Represent the charity at Willow or third-party events, to promote fundraising products and talk to potential supporters about ways they can get involved
• Manage relationships with suppliers, agencies and partners

Programme Development

• Conduct regular reviews of income streams and put recommendations into action
• Work with other members of the fundraising team to develop a successful stewardship programme across all supporter types
• Develop and execute strategies to solicit and secure donations from individual donors across various online and offline channels
• Promote and manage our in-memory products, enabling donors to remember their loved ones whilst supporting Willow
• Develop a regular giving programme, executing strategies to acquire, retain, and upgrade individual donors
• Grow our legacy programme and increase the number of people leaving a gift to Willow
• Develop our digital fundraising programme, bringing more supporters online

Data management

• Utilise the charity database (RE NXT) to track donor interactions, manage gift processing and generate reports for analysis and decision making
• Work with the Finance Team, Data & Insight Officer and Supporter Care Officer to ensure accurate data recording
• Use data to identify areas of prospective growth and build plans to deliver these
• Adopt a data-led fundraising approach, segmenting data and using supporter journeys to maintain engagement and speak to people about the right products for them
• Monitor donor attrition and implement measures to mitigate disengagement

Additional

• Build excellent working relationships with colleagues across the organisation, creating processes that support efficiencies and collaborative working
• Work with office volunteers to ensure administrative or support tasks are completed in a timely manner
• Keep up to date on developments and trends in fundraising and the charitable sector, and apply these learnings to improve our offering
• Keep up to date and comply with fundraising, GDPR and other relevant legislation,codes of practice and good standards
• Willingness to work flexibly with occasional work outside of core hours
• Undertake any other tasks as required in the interest of the charity

Person Specification

Experience

• Experience working in individual giving fundraising with an excellent working knowledge of donor recruitment, retention and development
• Experience of designing supporter journeys that engage, retain, and inspire donors
• Experience of preparing and managing annual plans and budgets
• Proven project management experience, including design, print and mailing processes
• Experience of working with a CRM system (we use RE NXT) and digital fundraising tools
• Experienced in using data and insight to inform decisions and optimise activity

Knowledge

• Knowledge of fundraising laws and regulations in relation to data protection and compliance
• Knowledge of the Fundraising Regulator and Institute of Fundraising Code of Practice

Skills

• Proven ability to write engaging copy and compelling fundraising asks for different audiences across varied communication channels
• Effective organisational skills and ability to manage time and prioritise work
• Ability to work quickly and accurately under pressure
• Analytical and able to adopt a data-led fundraising approach
• Excellent IT skills including use of a CRM database for both maintenance and interrogation purposes, including data segmentation and reporting

Personal qualities

• A pro-active, self-starter who is comfortable working alone but can also be a team player
• Motivated and target driven
• Personable with excellent ability to engage with supporters and stakeholders with diplomacy, discretion, tact and persuasiveness
• Ability to have a hands-on approach, adapting as necessary to carry out tasks

General

• Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City
• 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave
• Holiday purchase scheme
• Stakeholder pension with matching contributions up to 5%
• Occupational sick pay
• Life Assurance cover of 3 x salary
• Flexible working patterns where appropriate for the role
• Employee Assistance Programme
• Access to financial advice and employee discounts

We are seeking a proactive, highly organised Campaigns Officer to join the Communications Directorate at the Royal College of Radiologists, playing a key role in delivering impactful, insight-led marketing campaigns that engage members and stakeholders.

This is an exciting opportunity to take ownership of multi-channel marketing campaigns from brief to evaluation, helping to shape how we promote our membership, workforce and brand priorities. Working closely with Brand, Content and Membership teams, you’ll deliver compelling messaging, coordinate activity across channels and use data to continually improve performance. If you thrive on turning strategy into action and want to make a tangible difference through effective communications, we’d love to hear from you.

What you’ll do

• Plan, coordinate and deliver targeted, insight-led marketing campaigns from brief through to evaluation.
• Develop clear campaign plans including objectives, audiences, messaging, channels, timelines and KPIs.
• Commission high-quality campaign assets and write engaging, on-brand copy across email, social and digital platforms.
• Manage multiple marketing campaigns simultaneously, keeping activity on track and stakeholders informed.
• Monitor performance using analytics tools, reporting on results and using insight to optimise future activity.
• Collaborate with Brand, Content and Membership teams to ensure joined-up, consistent communications.
• Identify opportunities to improve targeting, testing and campaign effectiveness through continuous learning and optimisation.

What you’ll need

• Experience independently delivering multi-channel marketing or campaign activity from planning to evaluation.
• Strong project management and organisational skills, with the ability to prioritise and meet deadlines.
• Confident copywriting skills and the ability to adapt tone and messaging for different audiences and platforms.
• Experience using analytics and performance tools (e.g. Google Analytics, Google Ads or similar) to track and improve results.
• A data-informed mindset, with experience using testing and insight to refine campaigns.
• Excellent communication and stakeholder management skills, with a collaborative, solutions-focused approach.
• Proactivity, sound judgement and the confidence to take ownership of your work.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme