Customer service management jobs

*Internally your job title will be Tenancy Sustainment Officer.

Job Summary:

New Direction is a Salvation Army Life house located in Braintree, Essex. The centre provides accommodation and support based on individual needs to 14 individuals aged 18 and above who have experienced homelessness.

Key Responsibilities:

The Housing and Tenancy Sustainment Officer role (internally known as Tenancy Sustainment officer) is an inspirational one and key to achieving successful outcomes for our vulnerable clients. The purpose of the role is to work collaboratively with support colleagues to ensure that licensees/tenants can maintain their licence and tenancies and can access services, taking appropriate action on breaches of licence agreements/tenancies, including antisocial behaviour, and to maximise outcomes for tenants and The Salvation Army.

Successful candidate will have: 

• Level 3 qualification in related field or willingness to work towards it
• Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients
• Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure
• Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references, a criminal record check (a satisfactory Enhanced DBS with Barred list check of the Adult workforce) and evidence of your Right to Work in the UK in line with Home Office requirements.

As we are not a licensed sponsor, applicants must already have the right to work in the UK

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

Working hours: 35 hours per week including some evenings and weekends

Closing date: Tuesday, 31 Mar 2026

Interview Date:  To be confirmed

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part time); a contributory pension scheme; season ticket loan; an employee assistance programme

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role. 

Join us as a London Marathon Events Officer

The National Autistic Society helps create a world that works for autistic people and within Corporate Services, we support the organisation to help protect the rights of autistic people and their families. 

We have a fantastic opportunity for a London Marathon Events Officer within the Supporter Fundraising team. If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are:

About the Team
Supporter Fundraising are a vital team within our fundraising department, who manage our involvement in all owned and third-party events, plan and deliver our virtual fundraising campaigns (such as Walk 5K April in 100 Miles in October) and steward and facilitate our community-led fundraising activity. Supporter experience is at the heart of everything we do, which helps us to drive engagement and retention and ultimately allows us to raise more funds to support autistic people and their families.

About the Role 
We are looking for a highly organised, proactive and supporter-focused Events Officer to support delivery across all elements of our London Marathon fundraising activity for 2027. Working under the guidance of the London Marathon Event Manager, you will play a vital role in providing exceptional supporter experience, delivering high-quality events, coordinating logistics, and ensuring our charity maximises income, engagement and brand impact throughout the full marathon campaign,  

What You’ll Do 

• Assist the London Marathon Event Manager with the planning and delivery of all campaign events
• Liaise with runners, volunteers, suppliers, third-party event partners and internal colleagues as needed
• Support the Event Manager with post-event evaluation, data analysis, and recommendations for future years

What We’re Looking For 

• Experience in events, fundraising, customer service or similar supporter-facing roles
• Strong organisational skills, with the ability to manager multiple tasks and deadlines
• Awareness of supporter journeys and audience-focused communication

This role is for a fixed term full-time position at 35 Hours per week, for 18 months. 

This role is Hybrid. 

What we can offer you 

• Pension – Auto-enrolled pension scheme.  
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.  
• Training – Great induction and training, including autism training.  
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).  
• Healthcare – Cash plan for permanent staff.  
• Life Assurance – 2x your base salary.  
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.  
• Support – 24-hour Employee Assistance Programme and counselling.  
• Mindfulness – Free Headspace app for you and up to 3 family/friends.  
• Blue Light Card – Eligibility for discounts.  

About our application process 

You will be required to upload your CV. If you are providing a supporting statement, please consider the following:   

• Look at the job description and person specification. 
• Tell us how your skills and experience match the role. 
• Give examples if you can. 

We might close this job advert early if we get lots of suitable applications. 

To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role. 

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people. 

We are an equal opportunities employer and part of the Disability Confident Employer scheme.   

Important Information 

Agencies need not apply. 

Please note the National Autistic Society are unable to provide sponsorship for Visas. 

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join our Graduate Programme.

An opportunity...

This programme offers an exciting opportunity to gain hands‑on experience in the non‑profit sector, develop essential professional skills, and play a meaningful part in transforming the lives of children and young people.

What sets our graduate programme apart is the real responsibility and purposeful work we release our graduates into - our relational culture and approach to leadership brings significant opportunities for influence. You’ll build on your passions, strengths and interests as you get involved in key areas of TLG’s work, contributing to impact that truly matters.

You’ll be based primarily within one TLG team, giving you the space to grow specialist skills and make a real difference. Your placement will be matched to your unique strengths and interests. Alongside this, you’ll gain wider experience through inter‑departmental projects, enabling you to develop a broad understanding of the charity sector and how different teams work together.

Examples of teams your role could sit within include Fundraising & Supporter Engagement, Marketing, Communications & Advocacy, Programmes, Executive Support & Operations, Digital/IT.

There will be a wealth of development opportunities at you fingertips as part of the programme, designed to accelerate your growth and equip you for a successful career in the charity sector.

You’ll be the driving force in drawing together your own unique mix of diverse experiences to maximise your career development and enhance your impact. Some of what’s on offer includes:

· Potential for a funded qualification or further professional training

· Access to an external coach to support your development

· Potential for external mentoring or short-term external placements

· Opportunities to work with and shadow Heads of Department across TLG

· Dedicated time to visit other organisations and build sector insight

· Participation in the Graduate Programme book club, with input from senior leaders

· Action learning sets and development sessions led by senior leaders

· Access to TLG’s internal leadership and development programmes

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Applications will be reviewed on a rolling basis prior to the closing date, so we would encourage you to apply as soon as you’re able. We reserve the right to interview and appoint prior to the closing date.

Hours: Full time (37.5 hours per week)

Closing Date: Tuesday 12th May

Support Coordinator

We’re looking for an enthusiastic and motivated individual to join the Haringey Team in London.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11352 Stroke Support Coordinator

Location: Home-based, Haringey. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £28,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: This is a Maternity Cover role for 12 months, until 26 April 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 27 March 2026

First Interview (online): Friday 3 April, via Microsoft Teams.

Second Interview (face to face): Thursday 9 April, London EC1V 2PR

The Role

Reporting to Service Delivery Coach, key responsibilities will include:

• Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
• Ensure that timely, confidential and accurate records are kept on the CRM data base and all data is in line with the retention policy and GDPR compliant.
• Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

About You

You will have experience in:

• Providing person centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
• Nurturing emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
• Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Database Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Database Officer

England South

£29,235 per annum (pro rata for part time)

Ref: 132REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Bristol hybrid

Contract: Permanent

ABOUT THE ROLE

Team: Fundraising and Supporter Engagement

As the Database Officer, you will take responsibility for the administration of financial transactions from various internal and external sources. You will take the lead on import processes, working with stakeholders to ensure requirements are captured, tested and reviewed. You will be involved in the implementation of integrations between the platforms we use and our supporter database, from recommendations to testing.

What You’ll Be Doing

• Managing the  BACS Direct Debit processes, from processing BACS cancellations to preparing payment requests and processing payments,  maintaining accurate  reconciliations.
• Overseeing all aspects of Gift Aid processing and ensuring accurate record‑keeping.
• Managing and improving data imports across multiple platforms, ensuring accuracy, ongoing monitoring, reconciliation, and correct income coding.
• Producing data‑integrity reports, run routine audits, investigate issues, and recommend corrective actions to stakeholders.

This role is ideal for someone who thrives on improving processes, enjoys collaborative problem‑solving, and uses SQL, Excel and Power BI to drive smarter, more efficient ways of working

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Proven experienced in working with customer relationship management (CRM) systems
• Experience of processing direct debits, financial information and importing/exporting data
• Good experience and knowledge of applicable legislation and ethical codes of practice, BACs, Gift Aid and information security principles and relevant data regulations.
• Good experience of using SQL query and Power Bi.

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 11 March 2026
• Interviews will be held via Microsoft Teams during the 24th or 25th March 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

As a Data Officer, you will ensure that the data we hold and transfer in or out is accurate and high quality so that reporting is appropriate for effective operational management and decision making.

The Data Officer plays a key role in supporting the Refugee Council’s data-driven operations by ensuring that data practices are accurate, consistent, and aligned with organisational standards. Operating with a degree of independence, the postholder applies sound judgment and initiative to manage daily data responsibilities, troubleshoot issues, and respond to evolving service needs. They ensure that the right data practices are in place, enabling others across the organisation to work confidently and effectively with data.

This is a permanent, full-time position working 35 hours per week.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more!

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 23 March 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Administrative and IT Assistant

We are looking for an Administrative and IT Assistant to join the team!

Our client is an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Position: Administrative and IT Assistant

Location: London (office-based with a chance to have a flexible working day only after probation)

Hours: Full-time, 35 hours per week

Salary: £31 051.39 pa plus travel to work allowance up to £3,800 pa

Contract: Permanent

Benefits: Contributory pension scheme; generous travel to work allowance; 25 days annual leave plus 8 bank holidays per annum; café discount.

Closing Date: Monday 16 March 2026

Interviews held: Friday 20 March 2026 onsite in Sunbury-on-Thames, TW16 5PL

About the Role

In brief, this role involves:

Being the first point of contact for any IT related issues at Sunbury Court, in terms of reported issues from Presenters, Delegates, Customers or Staff. Assist personnel and delegates with Microsoft 365 request including the desktop suite and maintain the delegate devices held at ICO.

The role will also assist in ICO program tasks and provide any further administrative support required.

About You

The successful candidate will have:

• A level or equivalent within an IT Discipline (A degree in computer science or equivalent).
• A broad technical knowledge of IT, PC’s/peripherals, and their architecture
• Good software and hardware troubleshooting skills
• Good knowledge Microsoft office Suites and core application suites
• Excellent communication and interpersonal skills
• Good customer facing skills.
• Good organisational skills, able to take a methodical approach to service issues.
• Ability to work under pressure to meet SLA's and remain calm in stressful situations.
• Ability to support mobile devices (Android & IOS)
• Strong administrative skills including use of Microsoft 365 suite.
• Empathy with the aims and ethos of the charity.

Applicants must be in sympathy with the aims and objectives of a Christian faith-based organisation.

If you feel you have the necessary experience and would like to join the team, apply today!

Other roles you may have experience of could include Admin, Administrator, Administration, IT Admin, IT Administration.

The role

As a Trainer at Cruse Bereavement Support, you will play a key role in delivering and developing training for external organisations. You will equip employees, volunteers, and other stakeholders with the knowledge and skills to support bereaved individuals, including clients, employees, or community members.

You will deliver both scheduled and bespoke training sessions, adapting content to meet the needs of diverse audiences while maintaining alignment with Cruse’s values, safeguarding standards, and equality, diversity, and inclusion principles. The role includes supporting the development of new training content, digitisation of learning materials, and contributing to quality assurance processes including trainer observations and feedback review.

We are looking for a collaborative, self-motivated professional with experience in training or coaching adults, strong communication skills, and the ability to manage a varied workload while promoting a positive learning environment. A passion for bereavement support and commitment to enabling others to provide compassionate care is essential.

How to apply

Your application must consist of a CV and supporting statement, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

Please note that your application may not be reviewed if we do not receive a CV and supporting statement.

The closing date for applications is 19th March 2026 with interviews taking place week commencing 30th March 2026.

Please be advised that if you do not hear from us by 27th March 2026 unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support  -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Manchester and Stockport. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is part-time working 30 hours per week covering Manchester Crown Court and Stockport Magistrates Court.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

MERSEYSIDE YOUTH ASSOCIATION LTD

Is seeking to recruit the following:

JOB TITLE

Fundraising Officer - Grants and Trusts

Hours:

21 per week

(May Include Evening and Weekend Work)

Salary: £30,997 p.a. - £33,705 p.a. (Pro Rata)

Grade 6 Pt. 21-24

Fixed Term Funded to 31st December 2028

Do you want your work to truly make a difference?

At Merseyside Youth Association, we don’t just run projects — we transform lives. From dynamic creative workshops to vital one-on-one interventions, we open doors for young people and celebrate every step of their journey, big or small.

This is your chance to:

· Create life-changing opportunities

· Champion a whole-person approach

· Build skills that last a lifetime

We’re on the lookout for a driven, passionate and proactive Fundraising Officer to fuel our mission. This isn’t just about raising funds — it’s about creating brighter futures.

Your role will include:

· Identifying and securing funding from Trusts, Foundations, and Grant-Giving Bodies

· Working hand-in-hand with our Senior Leadership Team and expert consultants

· Supporting existing projects and helping to launch new, impactful initiatives

· Maintaining a well-managed donor database and ensuring GDPR compliance

We’re looking for someone who:

· Has a track record in Trust and Grant Fundraising

· Can spot funding opportunities a mile away

· Brings a compelling voice to our cause

· Is deeply passionate about empowering young people

Join a team where your success will help young people across Merseyside believe in themselves, adapt, thrive and achieve the futures they deserve.

Merseyside Youth Association Limited Actively Promotes the Safeguarding of Vulnerable Adults, Young People and Children. 

The above post will be subject to Enhanced Disclosure,

Please note, CV’s will not be accepted and should not be part of your supporting information.

Closing Date for Completed Applications:  Midnight Friday 20th March 2026

Merseyside Youth Association Limited is an equal opportunities employer and is committed to maintaining a non-abusive environment

• Deliver high-quality supporter service and manage donor communications
• Maintain accurate donor records in Salesforce
• Process donations, payments and grant transactions
• Manage sales and purchase ledgers
• Raise invoices, chase debtors and support month-end tasks
• Assist with reporting and supporter care activity

• Experience in a charity finance function
• Experience processing donation income and reconciliations
• Strong Excel and CRM skills
• Excellent communication skills

• AAT qualified or ACCA part-qualified
• Knowledge of Salesforce Lightning or Sage 200
• GDPR or supporter-care experience

If you'd like to find out more about The Elephant Group, the work that we do, and this exciting new role, join us on 12th March at our live webinar (link in application pack). 

We’re on a mission to create fairer access to top universities and to transform how young people learn. As our Development and Delivery Lead, you will play a pivotal, leading role in shaping, delivering and growing our Meta Method programme and associated provisions.

This role is ideal for an experienced, confident educator, school support staff member, or outreach professional who thrives in front of large audiences and is ready to take ownership of high-impact delivery. You will lead the delivery of content both in person and (occasionally) online, working directly with schools, students and partners, and acting as a visible and credible ambassador for the organisation.

Alongside delivery, you will work closely with the CEO and Head of Development & Operations to develop, refine and evolve programme content, ensuring it remains engaging, pedagogically robust and responsive to the needs of schools and students. You will bring creativity, judgement and initiative, contributing to programme innovation and the organisation’s wider growth.

As a pivotal member of the Development and Operations team, you will take lead responsibility for the coordination and delivery of Meta Method and additional programmes, ensuring schools are well supported and delivery runs smoothly. You will also play an important role in growing demand for our work, leading conversations around additional programme sales, partnerships and future opportunities.

This is a unique opportunity for someone who wants to combine excellent delivery skills with strategic influence, and who is motivated by seeing their work translate directly into improved outcomes for young people. For the right person, the role offers real autonomy, visibility, and the chance to shape the future direction of an ambitious and values-driven organisation.

This is initially a 12-month contract, however we anticipate that the post will become permanent subject to adequate growth and funding. 

PLEASE NOTE WEBINAR WILL NOW BE ON FRIDAY 13TH MARCH AT MIDDAY 

Family Support Worker

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

South West Care Team - Gloucestershire and Swindon area 

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker on a full-time basis (35 hours), to deliver a high-quality family support service as part of our South West Care Team.

Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

This post will cover the South West of England, with this position focusing on the Gloucestershire and Swindon area.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please visit our website.

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and complete an application form.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our South West Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Senior Community and Events Fundraising Officer

Contract: Permanent, Full Time, 35 hours per week.

Location: London, UK. 

Hybrid Working: A minimum of 40% (2 days) of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. 

Salary: £39,358 - £41,325 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team:

This role is in the Community, Events and Education team who sit within the Mass Engagement department. The team manage and deliver a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to a busy community fundraising programme, our volunteer Speaker Network and an education engagement programme.

The team delivers far more than income by deepening the engagement of new and existing supporters and raising awareness of WaterAid’s work. 

About the Role

The Senior Community and Events Fundraising Officer is responsible for managing fundraising partnerships with small and medium-sized enterprises, including developing new business opportunities and creating stewardship journeys for employee fundraising. The role also manages WaterAid’s corporate events such as WaterAid’s Dragon Boat Race, working with choir groups to fundraise as part of the Sing for Water event, and stewards the 4Water volunteer network. 

In addition, the role supports the delivery of WaterAid’s virtual fundraising products, including Walk for Water, Just Water and Swim Marathon. This includes delivering excellent supporter journeys and developing fundraising resources to effectively steward and engage these audiences.

To be successful, you’ll need:

We are looking for an ambitious and proactive fundraiser with experience in community, events and corporate fundraising. You will have:

• Significant experience working within a community and events fundraising team, with responsibility for corporate or SME fundraising and employee engagement, event management and delivery of charity owned events, and fundraising product development. 
• Experience of managing budgets, analysing data, and reporting on performance.  
• Experience of working on virtual fundraising products.  
• Excellent interpersonal skills, with a proven ability to inspire supporters and communicate the impact of their support. 

Closing date: Applications will close 12:00 PM UK time on Tuesday 17 March.

Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found.

How to Apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

UK Benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK Water Aiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!