Customer support jobs

The Wave Project is an innovative, expanding and award-winning charity that uses surf therapy and the healing powers of the ocean to help children overcome trauma and mental health challenges. The Wave Project transforms young lives - in 2025 we supported more than 2,600 surfers through our Surf Therapy, Surf Club and Adaptive surfing programmes.

The charity, with headquarters in Newquay (Cornwall), was founded in 2010 and has expanded to become the UK’s leading ‘surf therapy’ charity. We now employ nearly 35 staff at 16 sites around the UK, and have nearly 1,400 amazing volunteers.

Contributing to our impact doesn’t just happen on the beach and in the sea. This role is a great opportunity to use your skills, experience and passion to help transform young lives. We are a small but highly driven and creative team who are making a genuine difference in the lives of children and young people. We are strongly values-led:

Care, Safe, Brave, Integrity, Inclusive, Impactful, Thrive

We take our Safeguarding responsibilities seriously. All our volunteers and staff team work hard to ensure that everybody who comes into contact with The Wave Project is safe. Before applying for any of our roles, please have a look through our Safeguarding policy, especially our code of conduct, to ensure you are the right fit for our organisation.

Please read the recruitment pack on our website for more information. 

Community fundraiser - 8 month FTC

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We’re looking for a Community Fundraiser to join Sense on an 8-month fixed term contract. This is a fantastic opportunity to help grow our community fundraising income while building meaningful relationships with supporters across the UK.

About the role

As Community Fundraiser, you will play a key role in developing and growing our community fundraising activity, helping to build a strong, engaged supporter base and generate vital income to support disabled people with complex needs.

You will lead on key income streams such as “Do Your Own Fundraising” and In Memory giving, while supporting campaigns, events and regional opportunities to maximise engagement and impact.

Key Responsibilities

• Recruit, steward and grow community fundraising supporters.
• Drive participation in key events and challenges.
• Deliver excellent supporter care and build lasting relationships.
• Develop engaging supporter journeys to increase retention and income.
• Work with internal teams to share inspiring stories and increase awareness.
• Identify and support regional fundraising opportunities and grants.
• Track performance, analyse data and optimise fundraising activity.
• Represent Sense at events and within local communities.

What we’re looking for

• Strong experience in supporter, customer or stakeholder engagement.
• Excellent communication and relationship-building skills.
• Highly organised, with the ability to manage multiple priorities.
• A proactive, creative approach to fundraising and problem-solving.
• A collaborative team player who is motivated to make an impact

This is a home-based role with regular travel across the UK, as well as occasional travel to London and Birmingham. Some evening and weekend work will be required, with time off in lieu provided.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we will be screening candidates as we receive applications and reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

We are looking for a Regional Fundraiser to deliver locally tailored activity, building and maintaining strong relationships with supporters, community groups, businesses and volunteers to grow income and engagement.

This is a Hybrid role with 3 days a week in the West Berkshire.

The Charity
An enthusiastic and collaborative local hospice, dedicated to supporting people through the most difficult times of their lives.
You would be be joining a highly respected organisation, with an inclusive working culture, offering fantastic benefits including
Company pension scheme
27 days holiday - rising to 33 with length of service plus bank holidays
Enhanced maternity and paternity pay
Enhanced sick pay
Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
Structured induction programme and learning and development opportunities.

The Role
Work closely with the Regional Fundraising Team Manager and colleagues, contributing to planning, delivery and mitigation across key income streams.

Work with national leads (corporate, in memory, events, legacies) and Regional Fundraising leads (major donors, volunteer-led).

Be an ambassador, representing the charity within the local community, promoting collaboration across hospice, retail and fundraising teams.

Ensure excellent supporter stewardship, accurate data management and compliant fundraising practice.

The Candidate
Experience of successfully delivering activity in line with fundraising strategy.

Experience of delivering net income, ideally from income streams including corporate, in memory, events (third-party and staff led) high value (5k+), community groups and volunteer-led activity.

Experience of forming, nurturing and maintaining relationships within local communities including individuals, groups and associations to deliver growth in income.

Experience of using a fundraising CRM to manage activity.

Driving licence preferable.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

CEO

• Salary for FTE: £62,000 - £75,000 dependant on experience
• 38 hours a week over 5 days (flexibility for right candidate)
• Home-based with travel for events and meetings

Reporting into the Board of Trustees, we are seeking an inspirational CEO for the PDA Society, who can lead with humility and curiosity, empowering and supporting our staff along the journey. They will be responsible for the day-to-day management of the charity and its staff and volunteers, and will oversee the development of our training products, research and support services, whilst ensuring sustainable growth in impact and income.

This is a fantastic opportunity to join a trusted enterprise within the PDA community with a strong mission and a committed, values driven team. The successful candidate will be passionate about improving the lives of PDAers and their families. You will be energetic, creative and bring new ideas for enhancing the charity’s reputation, through nurturing existing relationships and developing new ones to achieve the charities goals. Our ideal candidate will have lived experience of autism, PDA or other neurodivergence although this is not essential.

Closing date for applications: Midnight on 22nd April 2026

Interviews with Trustees:  April / May 2026

We are seeking an experienced and driven Director of Programmes & Impact with essential third sector experience to lead and shape our global programme function.
This is a pivotal leadership role responsible for ensuring that all funds raised are translated into effective delivery on the ground, supported by strong oversight, clear data, and credible impact.
You will own the full lifecycle of programme delivery — from partner management and implementation through to compliance oversight, data capture, and donor reporting. You will also play a key role in building the systems, processes, and structures that enable impact to be delivered and evidenced consistently as the organisation grows.
This role offers a high level of ownership and influence, with the opportunity to shape how The Zahra Trust delivers, measures, and communicates impact globally.

We are looking for a Regional Fundraiser to deliver locally tailored activity, building and maintaining strong relationships with supporters, community groups, businesses and volunteers to grow income and engagement.

This is a Hybrid role with 3 days a week in the South Cheltenham.

The Charity
An enthusiastic and collaborative local hospice, dedicated to supporting people through the most difficult times of their lives.
You would be be joining a highly respected organisation, with an inclusive working culture, offering fantastic benefits including
Company pension scheme
27 days holiday - rising to 33 with length of service plus bank holidays
Enhanced maternity and paternity pay
Enhanced sick pay
Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
Structured induction programme and learning and development opportunities.

The Role
Work closely with the Regional Fundraising Team Manager and colleagues, contributing to planning, delivery and mitigation across key income streams.

Work with national leads (corporate, in memory, events, legacies) and Regional Fundraising leads (major donors, volunteer-led).

Be an ambassador, representing the charity within the local community, promoting collaboration across hospice, retail and fundraising teams.

Ensure excellent supporter stewardship, accurate data management and compliant fundraising practice.

The Candidate
Experience of successfully delivering activity in line with fundraising strategy.

Experience of delivering net income, ideally from income streams including corporate, in memory, events (third-party and staff led) high value (5k+), community groups and volunteer-led activity.

Experience of forming, nurturing and maintaining relationships within local communities including individuals, groups and associations to deliver growth in income.

Experience of using a fundraising CRM to manage activity.

Driving licence preferable.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Goodman Masson are partnered with a high-impact organisation running complex international programming designed to empower the next generation of global leaders, to recruit for a Finance Operations Executive.

This role will serve as the operational backbone of the finance team, ensuring that supplier obligations are met accurately and on time, that customer invoicing is timely and correct, and that debtor balances are actively managed. By providing clear, proactive reporting and communication across internal teams and external stakeholders, this role directly supports the organisation's ability to plan, fund, and deliver its mission.

Day to day responsibilities:

• Own Accounts Receivable: Coordinate invoice raising with the Revenue Team, manage the debtor ledger, and liaise with global partners to secure payments.
• Own Accounts Payable: Manage the end-to-end processing of supplier invoices, on-board new vendors, and ensure our supplier obligations are met accurately and on time.
• Cash Flow Stewardship: Provide the critical data needed for effective cash flow management. 
• Use financial systems (including Xero) to maintain audit-ready records and produce management information.
• Prepare regular aged debtor and creditor reports, presenting clear summaries and flagging material risks to the CFO and senior leadership.
• Support month-end close processes, including reconciliations and balance sheet reviews.
• Work closely with the Revenue and Operations teams to ensure financial processes support wider organisational goals.
• Act as a professional point of contact for internal colleagues and external stakeholders, operating with a solutions-focused mindset.

Experience:

• Experience in a finance operations, transactional finance, or similar role.
• Familiarity with both accounts payable and accounts receivable processes.
• Experience using Xero is beneficial; training will be provided for the right candidate.
• Comfortable working with spreadsheets and financial data.
• Experience working in an events, or international organisation is advantageous but not essential.

Salary range is £50,000 - £55,000 (depending on experience) + Discretionary Bonus.

Excellent benefits including:

• Private Healthcare  
• Flexible Fridays: A four-day working week policy.
• 28 days holiday + Bank Holidays

This position is Central London based (4 days per week in the office).

Applications are being reviewed on a rolling basis, therefore please apply ASAP to ensure your details are considered.

Location: Loughborough (with regular travel to Cambridge and other Baca service locations)

Contract Type: Permanent

Working Hours: 37.5 hours per week (including some evenings, weekends and participation in an on‑call rota)

Start date: May/June 2026

About Us:

Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We work closely with social workers and representatives from other agencies to benefit the young people in our care.

Role Overview:

We are seeking an experienced and values‑led Accommodation & Facilities Manager to take responsibility for the safe, compliant and welcoming management of all Baca accommodation, offices and service delivery spaces.

This is a critical role within our service model. You will ensure that young people are provided with homes they can truly call their own, while staff and volunteers have safe, functional, culturally respectful environments in which to work. You will also lead our premises team and work closely with contractors, landlords and partners to deliver high‑quality, compliant properties across our services.

Key Responsibilities

• Oversee the day-to-day management of all Baca accommodation, offices, and service delivery spaces applying practical and technical knowledge and experience to diagnose maintenance issues, oversee and complete repairs.
• Ensure properties are safe, welcoming, culturally appropriate, and fully compliant with health & safety and regulatory standards
• Lead maintenance planning to support short-, medium-, and long-term property sustainability
• Line manage and support three Maintenance Workers, working collaboratively with service teams and leaders
• Ensure compliance with all relevant legislation, inspections, and audits, maintaining accurate documentation
• Manage maintenance budgets, monitor spend, and ensure value for money
• Build and maintain strong relationships with landlords, contractors, and suppliers
• Create safe opportunities for young people to develop practical life and employability skills through involvement in maintenance activities

About You

You will be an organised, confident and values‑driven professional with experience in facilities, accommodation or property management. You will bring:

• Strong leadership and people‑management skills
• Sound knowledge of health & safety, compliance and regulatory requirements
• Excellent planning, organisation and problem‑solving abilities
• Confidence working with budgets and contractors
• Strong interpersonal and communication skills, including the ability to hold constructive and supportive conversations
• Cultural humility, curiosity and a commitment to reflective practice
• A flexible approach, including participation in an on‑call rota and out‑of‑hours working when required

Why Join Baca?

• Make a meaningful difference in the lives of vulnerable young people
• Work within a values‑led, mission‑driven organisation
• Be part of a collaborative and supportive management team
• Help shape safe, inspiring spaces that genuinely feel like home

How to Apply:

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.

Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.

Are you an organisational development and capacity strengthening specialist who has a passion for, and has worked with, small geographically diverse organisations and individuals in the environmental space?

If that sounds like you, we have an exciting NEW position within our growing organisation.

You will oversee and coordinate the ongoing development and growth of our new capacity strengthening and organisational development strategy to Synchronicity Earth’s grantee partners across our portfolio of work. This is an opportunity to be a fundamental part of a growing area of work within the organisation and to embed it strategically within our Programmes Team.

If this sounds like you, we’d love to hear from you.

PLEASE NOTE THAT IF YOU USE AI IN YOUR APPLICATION, YOU ARE MUCH LESS LIKELY TO BE SHORTLISTED. WE WANT TO SEE YOUR UNIQUE, BRILLIANT SELF. We do not use AI in any part of our recruitment process.

Closing date: 20th April 2026 (6am)

First stage interviews (Zoom):  likely 29th and 30th April 2026

Possible second stage interviews, dependant on first stage: likely 5th and 6th May 2026

Synchronicity Earth’s mission it to bring conservation to life through our work, championing effective approaches and increasing funding for Earth’s overlooked species and ecosystems and the communities working to protect them.

By joining, you’re not just taking part; you're contributing to our vision of a world in which biological and cultural diversity are valued, celebrated, and flourishing.

We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements. We also welcome candidates who may have taken a career break. Your unique experiences and fresh perspective will only enhance our team's diversity and strengthen our ability to tackle the complex challenges facing our planet.

Candidates from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities who meet the criteria (in the section of the job description headed ‘What you will bring to the team’) and opt-in to our Guaranteed Interview Scheme will enter the first recruitment stage, see more information below.

Application and Recruitment Process

Inclusion is a priority throughout our workplace culture and is embedded in our recruitment process. To support this, the first stage of recruitment will be anonymised by Charity Job to mitigate against unconscious bias. Please let us know at any stage during the recruitment process if you have any accessibility requirements and we will do what we can to accommodate these for you. Please also let us know which pronouns you would like to be referred by, if you wish.

How to apply:

· Complete the application questions, upload your CV, and submit your application through Charity Job.

· Fill in our candidate survey. Whilst this survey is optional it is the way to opt in to the Guaranteed Interview Scheme (information below) if you would like.

Guaranteed Interview Scheme

We recognise that people from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities are under-represented in our sector, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond.

As part of our commitment to attract and retain talented individuals from under-represented groups to the conservation and environment sector, if you belong to these groups, you can opt in to the Guaranteed Interview Scheme (GIS) in our candidate survey. If you meet the essential criteria for a role, you'll be guaranteed a first-stage interview.

‘Generous Giving’ is a small but vibrant and established team that is part of the wider diocesan Mission and Ministry Team, under the leadership of the Director of Mission and Ministry. The focus of Generous Giving is to work with parish leadership
teams (both lay and ordained) across the diocese to develop and promote a clear vision for Christian giving by building on and encouraging a culture of generosity and enabling giving through a variety of mechanisms. This includes helping parishes to createan annual giving strategy that supports their local vision, as well as the diocesan vision and sustainability
through the parish share mechanism.

The Generous Giving Adviser will work proactively across the whole diocese to encourage the uptake of proven resources that support local parish funding initiatives including; regular giving, digital and online giving, legacy funding, grant application strategies and the use of financially efficient schemes such as Parish Buying. The Generous Giving Adviser will also promote, nurture and teach on Biblical generosity using existing discipleship resources.

This post is funded by the Archbishop’s Council via the Church of England’s National Giving Strategy. As such the successful applicant will receive additional support, resources and encouragement though the National Giving Network. This includes annual conferences, regular CPD training and an online community that meets each week.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.

About the role

You’ll lead the development and management of the Events digital products that enhance the charity’s impact, ensuring they meet the needs of service users, supporters, and stakeholders.

You’ll work collaboratively with cross-functional teams to drive innovation, improve user experiences, and optimise digital platforms to achieve the charity’s strategic goals.

What you’ll do

• Define and execute the digital product strategy, aligning with organisational objectives and user needs.

• Lead user research, usability testing, and feedback collection to inform product development and enhancements.

• Collaborate with internal teams, beneficiaries, and external partners to ensure digital products are effective and accessible.

• Work closely with developers, designers, and content teams to deliver digital solutions using agile methodologies.

• Monitor digital product performance, using analytics to drive improvements and ensure ongoing relevance.

What you’ll bring

• Proven experience in managing digital products or platforms, ideally in the charity or non-profit sector.

• Strong understanding of UX/UI principles, service design, and accessibility best practices.

• Experience working within Agile or Scrum environments, managing multiple projects simultaneously.

• Excellent stakeholder management skills, with the ability to engage and influence diverse teams

• Familiarity with CMS platforms, CRM systems, APIs, and other digital tools used in product development

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held W/C 11 May 2026,

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Housing Manager

Cambridge (CB24 9ZR)

Permanent

Full-Time

35 hours per week

Hybrid Working Arrangements – the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.

About us:

Our client is a charitable housing association and social enterprise helping people and communities in Cambridgeshire. Their mission is to enable people to flourish, delivering a high-quality housing management service to our 3000 rented and shared ownership homes. If you are looking for a truly rewarding role with a very supportive team, then come and join them.

About the role:

You will:

· Play a key role in shaping an exceptional housing management service by working alongside the Senior Housing Manager to deliver a truly customer-focused experience

· Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service.

· Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement.

· Take ownership of core performance areas — including lettings, tenancy management, communal space standards, rental income and service charge delivery — ensuring a consistently high standard across all functions.

· Ensure our client proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies.

What is our client looking for?

· A minimum of two years’ experience delivering and managing a housing service within a social housing environment.

· A Chartered Institute of Housing qualification or relevant management qualification is desirable, demonstrating your commitment to professional development.

· You have strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers.

· Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others

· Naturally confident and customer‑focused, you bring excellent communication, relationship‑building and influencing skills to every interaction

· Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills.

· A full UK driving licence, use of a car for work purposes and business insurance.

Benefits of working for our client :

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Employee Assistance Programme

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and our clients contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free DBS (for relevant posts)

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime

Please note this position is subject to a Basic DBS Disclosure

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: midnight Sunday 19 April 2026

INTERVIEWS: Thursday 30 April 2026

If you would like an informal discussion about the post, please contact Charlotte Daleworth, Senior Housing Manager 

Campbell Tickell is pleased to be recruiting to the role of Head of Finance at Papworth Trust.

At Papworth Trust, we are driven by a clear purpose: to support disabled people to live independent and fulfilling lives. As we continue to strengthen our services, systems and financial resilience, we are investing in our finance function and embracing digital transformation, including the implementation of a new finance system.

We are now seeking a Head of Finance to play a key role in this journey. Reporting to the Director of Finance and working as part of the wider Leadership Team, you will lead the finance team and ensure the delivery of high-quality financial management, reporting and control across the Trust. This is a critical role, combining technical excellence with values driven leadership and a strong business partnering approach.

You will take ownership of statutory accounts and audit, lead the production of high-quality management information, and drive effective budgeting, forecasting and long-term financial planning. You will ensure robust financial controls are in place, oversee cashflow and treasury activity, and play a central role in strengthening systems, processes and performance. Alongside this, you will lead and develop the Finance team, embedding a culture of continuous improvement, accountability and customer focus.

Working closely with the Director of Finance, you will support Board and Committee reporting, contribute to strategic planning and help ensure the organisation remains financially strong, compliant and well positioned for the future. This role offers real breadth, visibility and the opportunity to influence at a senior level.

We are looking for a qualified finance professional with strong technical expertise and a track record of leading finance operations in a complex environment. You will bring experience of financial reporting, audit, budgeting and control, alongside the ability to communicate information clearly and build strong relationships across the organisation. You will be a collaborative and engaging leader, comfortable working at pace, and motivated by delivering both operational excellence and continuous improvement.

Above all, you will share our commitment to equality and social impact. At Papworth Trust, we are proud of our inclusive culture and welcome applications from people of all backgrounds, particularly those with lived experience of disability.

We are a Disability Confident Leader, and welcome applications from disabled candidates. 

Salary: £42,000–£47,000 (fixed)
Location: London, hybrid working with a minimum of one day per week in the office
Hours: Full-time, 35 hours per week

Build the future of individual giving
An international charity supporting people working at sea is seeking an Individual Giving Manager to lead a step-change in how individual fundraising is planned, delivered and grown.

Individual giving is already generating around £450k per year, with clear ambition to increase this by £100k per year over the next two years. Appeals, digital income and event-driven donations are in place, but there is no single, coordinated strategy or supporter journey. This role exists to design and deliver that strategy.

You will have the opportunity to build strong foundations, introduce clearer processes and automation, and bring coherence to supporter communications and stewardship. There are immediate opportunities for growth, alongside longer-term strategic development.

What you will do

• Design and deliver a clear, ambitious individual giving strategy to grow income and improve supporter retention
• Lead multi-channel appeals and campaigns, including seasonal and end-of-financial-year activity
• Develop coordinated donor journeys across direct mail, digital, events and regular giving
• Improve segmentation, targeting and use of insight to increase engagement and return on investment
• Make effective use of CRM and email marketing systems to support growth and automation
• Oversee supporter care, ensuring timely, accurate and thoughtful responses to supporters
• Manage legacy and in-memoriam fundraising, strengthening and refining existing pipelines
• Work closely with marketing, data and finance colleagues to ensure strong infrastructure and reporting
• Build processes that enable the programme to scale sustainably over time

About you
You will bring:

• Significant experience in individual giving or direct marketing fundraising
• A strong track record of developing and delivering income-generating campaigns
• Strategic thinking combined with the ability to build practical systems and processes
• Confidence using data and insight to shape decisions and improve performance
• Excellent written communication skills and an understanding of supporter motivation
• A collaborative approach and empathy with a mission-driven organisation

Why join
You will be joining a collaborative and supportive team with a strong culture and clear ambition. This role offers genuine ownership, the chance to professionalise an important income stream, and the opportunity to make a meaningful difference to people working in some of the most challenging conditions in the world.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.