Database administrator jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about creating positive opportunities for children and young people? Do you enjoy organising activities, building partnerships and helping families access the support they need?
Refugee Action Kingston (RAK) is seeking a dedicated and highly organised Youth Activities and Enrichment Coordinator to join our award-winning Bright Futures Children and Young People's Programme.
In this rewarding role, you will plan and coordinate engaging and inclusive educational, recreational and enrichment activities that help refugee and asylum-seeking children and young people build confidence, develop skills, improve wellbeing and feel connected to their local community.
Location: We have offices in Kingston Upon Thames, greater London.
Hours: 14 hours per week – 2 days a week* (including paid half-hour lunch break).
Salary: £12,740 (FTE £31,850) for 2 years.
Leave: 26 days per annum Pro Rata plus bank holidays.
Starting Date October 2026.
Responsible to Head of Services/Family Support and Supplementary School Manager.
*The peak activity periods for this role happen during school half-terms, which means extra hours will be required during these times. In return, we offer full flexibility with Time Off in Lieu (TOIL), allowing you to reclaim your time outside of busy half-term periods. Afterschool club is currently on Wednesdays and you will be expected to attend in person until 6pm.
Purpose of the Role
The Youth Activities and Enrichment Coordinator will play a key role in planning, coordinating, delivering and monitoring educational, recreational and enrichment activities as part of our award-winning Bright Futures Children’s and Young People’s Programme. Working closely with the Head of Services/Family Support and Supplementary School Manager, Primary Teacher, external partners and volunteers, the post holder will ensure the provision of engaging, inclusive and memorable opportunities. In addition, they will support the delivery of RAK Bright Futures After School Club and Supplementary School and contribute to education-related casework for children and young people and monitoring and evaluation of all above activity.
All staff are expected to adhere to the Equal Opportunities Policy of RAK at all times.
Refugee Action Kingston (RAK) is a well-established charity dedicated to supporting refugees and people seeking asylum from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs. Since its foundation in 1991, RAK has been the main provider of direct services to refugees and people seeking asylum as well as promoting refugee rights.
RAK aims to support refugees through the process from their initial reception in the borough through to final integration into the local community in order to enable them to live a fulfilling life and become accepted and active participants in our local communities. We achieve this by accomplishing a variety of outcomes for refugee and asylum-seeking families through delivering a holistic service including advice, information, counselling, education, training, and assistance to access mainstream services and employment opportunities to help them rebuild their lives.
What we can offer you
· Work in a highly respected organisation punching above its weight – providing quality support to around 1300 individuals and families a year.
· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards.
· Flexible working.
· A committed community in South West London that supports RAK through volunteering, sharing information about our work, and donations.
· Generous annual leave.
· Paid 30 minute lunch break if working 6 or more hours per day.
Our values
- Empathy: we put ourselves in the shoes of those we work with.
- Enterprise: we are innovative and resourceful in our approach to supporting refugees and people seeking asylum.
- Empowerment: we strive to empower our clients, helping them achieve their aspirations.
Key Responsibilities
- Research, plan and coordinate holiday activities, trips and workshops that promote learning, wellbeing, community engagement and social inclusion.
- Develop and maintain relationships with activity providers, venues, schools, community organisations, cultural institutions and other partners to secure and coordinate activities, trips and enrichment opportunities.
- Manage invitations and registrations. Communicate with families regarding activities, permissions, travel arrangements and other relevant information.
- Organise the provision of lunches and refreshments through partnerships with local organisations and suppliers. Ensuring compliance with relevant food hygiene standards.
- Track project expenditure, process invoices, reconcile activity-related expenses, and maintain accurate budget records.
- Maintain records of attendance and activities. Administer questionnaires to monitor outcomes and obtain feedback to support evaluation and project reporting requirements.
- Take photos and prepare short commentary for social media whilst prioritising online safety of children and young people and ensuring all necessary permissions are in place.
- Deal sensitively with children, young people and families, identifying needs and making referrals to appropriate RAK services, external organisations and community opportunities.
- Keep up to date with local community activities and services and ensure youth activities notice boards are regularly updated.
- Promote the welfare and safety of children and young people at all times.
- Adhere to RAK’s safeguarding policies and procedures.
- Conduct appropriate risk assessments and ensure health and safety requirements are met for activities and trips.
- Ensure compliance with data protection and confidentiality requirements.
Support Duties
- Support the delivery of RAK’s After School Club and Supplementary School programmes.
- Provide support to the Head of Services/ Family Support and Supplementary School Manager and Primary Teacher with education-related enquiries and casework.
- Support and work alongside volunteers involved in the delivery of Bright Futures.
- Ensure client details and case records are accurate, confidential and recorded on the RAK database and other relevant platforms.
Other duties and shared responsibilities
- Attend team meetings, training and other activities required to support the successful delivery of the programme.
- Represent RAK professionally with partners, stakeholders and the wider community.
- Undertake any other duties reasonably required by the Head of Services/Family Support and Supplementary School Manager that are consistent with the nature of the role.
- Undertake other duties such as implementing cleanliness procedures, and assisting in fire practices.
- Implement Refugee Action Kingston’s Equal Opportunities, Confidentiality, Health and Safety and other policies in all areas of work.
Please note the duties outlined in this Job Description may be reviewed and amended from time to time.
Person specification
- Experience of organising activity and enrichment programmes and events for children and young people.
- Experience of working with children and young people at risk of violence or exploitation.
- Experience of managing administrative processes and maintaining accurate records.
- Experience of monitoring budgets and handling financial administration.
- Experience of working with volunteers.
- Digital proficiency – experience of working with database systems, Microsoft 365, Canva.
- Understanding of equality, diversity and inclusion.
- Strong communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Ability to build positive relationships with children, young people, families and partner organisations.
- Ability and willingness to work flexibly.
- Available to work during school half term holidays.
- A commitment to the aims and objectives of Refugee Action Kingston and an understanding of the challenges faced by people seeking asylum and refugees in the UK.
Desirable criteria
- Spoken competency in one or more key client language groups.
- Lived or learned experience of the challenges faced by children and young people affected by displacement, disruption to education, youth violence or exploitation.
Our workplace
We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought. Our values are clearly set out in our strategy RAK Strategy 2023-28 which is available on our website.
RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Disclosure and Barring Service (DBS) and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.
Interviews will take place w/c 21 September 2026.
Registered Charity
11 - 20
Refugee Action Kingston exists to enable refugees and people who seek asylum to succeed as integrated members of the local community
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start your fundraising career with a leading national anti-prejudice charity and help build the relationships that make our work possible.
Gain hands-on experience across trusts, donors, events and fundraising operations while developing valuable skills in a supportive, mission-driven team.
The Anne Frank Trust UK empowers young people to challenge all forms of prejudice through education and dialogue. We are looking for a motivated, organised and enthusiastic Fundraising Assistant to join our Development Team and play a key role in supporting the fundraising activity that enables our work to reach thousands of young people each year.
This is an ideal opportunity for someone looking to take their first step into fundraising or the charity sector. You do not need extensive fundraising experience. We are looking for someone with strong organisational skills, excellent attention to detail and a genuine commitment to our mission. In return, you will receive hands-on training, mentoring from experienced colleagues and opportunities to develop your skills and take on increasing responsibility.
As Fundraising Assistant, you will support all aspects of fundraising and donor engagement. From processing donations and managing supporter records to helping deliver events, steward donors and support trust and foundation fundraising, you will gain broad experience across multiple fundraising disciplines. As your confidence develops, you will have the opportunity to contribute to funding applications and manage smaller grant requests independently.
You will work closely with colleagues across the organisation, supporting donor visits, fundraising events and school engagement opportunities, while helping to ensure our supporters receive an outstanding experience at every stage of their journey with the Trust.
We are looking for someone who is curious, proactive and eager to learn. If you enjoy building relationships, are comfortable balancing multiple priorities and want to be part of an organisation committed to equality, diversity and youth empowerment, we would love to hear from you.
This role offers a unique opportunity to develop a strong foundation in fundraising while making a meaningful contribution to an organisation that helps empower young people create across the UK to recognise and challenge all forms of prejudice.
SALARY: £28,860 (Includes London Weighting)
CONTRACT: Permanent
HOURS: Full time (37.5 hours per week)
Usually Mon-Fri 9am to 5.30pm.
4 days out of 5 (Monday to Thursday) in the office in London.
Occasional work required outside usual time for events with Time Off In Lieu provided.
Office Based – with a day to work from home and occasional UK-wide travel and overnight stays.
BENEFITS: The postholder will be entitled to the Trust’s standard benefits, pro-rated where applicable, and subject to scheme rules and eligibility. These include: 28 days’ annual leave plus statutory holidays in England and Wales and any additional discretionary closure days in December; contributory pension (10% total: 5% employee/ 5% employer) with option to increase to 17% (7% employee, 10% employer) post-probation; cycle to work scheme; Employee Assistance Programme
Tasks and Responsibilities
· Maintain and update the fundraising database, ensuring supporter records are accurate, complete and up to date.
· Process donations and prepare acknowledgement letters, emails and receipts in line with donor stewardship standards.
· Manage Gift Aid administration, including data checks, record maintenance and submission processes.
· Provide administrative support to Fundraising Officers, including diary management, meeting scheduling and preparation of briefing materials.
· Support the planning and delivery of fundraising events, donor visits and receptions.
· Coordinate donor and community representative visits to schools in collaboration with the Education Team.
· Assist with the preparation of fundraising reports, presentations and internal documentation.
· Support general department administration to ensure the smooth running of the fundraising function.
· Conduct basic prospect research to identify potential funding opportunities.
· Prepare supporting documents, budgets and attachments for grant applications.
· Maintain accurate records of application deadlines, reporting requirements, funding decisions and income forecasts.
· Assist with drafting sections of funding applications and reports.
· Support the management of smaller grant applications and reports, with the opportunity to lead applications of up to approximately £5,000 as experience develops.
· Monitor grant reporting deadlines and ensure officers are supported to meet all requirements.
· Prepare thank-you letters, impact updates and other donor communications.
· Support the administration and delivery of the organisation’s Patrons Programme.
· Assist with donor stewardship activities and ensure timely follow-up actions are completed.
· Support the tracking and management of donor journeys in collaboration with the Communications team.
· Maintain accurate records of donor interactions and stewardship activity on the fundraising database.
· Help ensure donors receive a positive and consistent experience across all engagement touchpoints.
Person Specification:
ESSENTIAL CRITERIA
· An interest in fundraising, philanthropy or the wider charity sector.
· Excellent organisational skills and strong attention to detail.
· Strong written and verbal communication skills.
· Good administrative skills and confidence working with databases, spreadsheets and digital systems.
· Ability to manage multiple priorities and deadlines effectively.
· A proactive, reliable and positive approach to work.
· Willingness to learn, accept feedback and develop professionally.
· Ability to work collaboratively as part of a team.
DESIRABLE CRITERIA
· An understanding of and interest in fundraising, donor stewardship or supporter engagement.
· Experience using a CRM, fundraising database or supporter management system.
· Experience supporting events or coordinating projects.
SKILLS AND ABILITIES
· Excellent organisational skills, to manage a varied workload.
· Excellent interpersonal skills with the ability to develop relationships with relevant stakeholders.
· Ability to use initiative, problem solve and be a team player.
· Strong literacy, numeracy and IT skills.
· Excellent presentation skills.
VALUES AND PERSONAL QUALITIES
· Enthusiasm for Anne Frank, the Trust’s work including our commitment to youth empowerment.
· A deeply held belief in equality and diversity with a willingness to learn.
·A commitment to helping young people recognise and challenge all forms of prejudice.
· Willingness to travel regionally and across the UK and work evenings and weekends when required.
QUALIFICATIONS
· Educated to at least degree level or equivalent, ideally with a relevant professional qualification.
OTHER REQUIREMENTS
· Enhanced DBS check on appointment
The application process is submitting your CV and a supporting statement outlining why you want to work for the Anne Frank Trust UK (no more than 1,000 words).
Please upload your CV and Cover Letter via the Charity Job portal.
The closing date is 28th August but we reserve the right to close the posting early if enough suitable candidates are found.
First stage interviews will take place in person in our London office on Monday 14th or Wednesday 16th September with a second stage in person interview to follow.
Registered Charity
21 - 50
Learning from Anne Frank and the Holocaust, we empower young people aged 9 to 15 to challenge all forms of prejudice.
Thank you!
An exciting opportunity has arisen for a House Coordinator to join our Nursing and Quality Team. This role will require the successful candidate to be responsible for the day-to-day problem solving, acting as the central point of contact, and supporting the House Managers to ensure the smooth operation of the Houses.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
As the House Coordinator, you will have direct contact with children and their families, often during challenging times. This role therefore requires a level of empathy and the ability to communicate effectively in emotionally charged situations, which is not typically expected of other administrative roles within the organisation.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
For more detail, please see the Duties and Responsibilities in the candidate briefing pack.
Interview Date: Week commencing 24th August 2026
PLEASE READ CAREFULLY – ‘How to Apply’
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
AI Statement
We recognise the value of AI tools, particularly in supporting individuals who may benefit from assistance with writing. However, applications created mainly by AI can often appear generic and may not fully reflect an applicant’s, skills, knowledge, and experience.
We’d really like to hear from you so please use your own words and personal experiences when completing the application form to give us the best chance of understanding what you can bring to the role.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, Car Scheme (subject to eligibility), subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
As a charity organisation independent of the NHS, we do not follow Agenda for Change terms and conditions. Consequently, we are unable to take into account NHS incremental dates or continuous service for salary, annual leave, or related entitlements such as absence pay at the point of recruitment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Fundraising Executive- National Events
Location: Central Bristol or flexible with home working
Salary: £27,000 (pro-rata)
Contract: 9-month fixed-term contract from start date
**All applications must be sent with a CV and cover letter to be considered**
Join us and help make a difference
At Meningitis Research Foundation, we’re working towards a world free from meningitis. Every day, our teams support people and families affected by the disease, while driving research, awareness and global change. We are looking for a passionate and motivated National Events Executive to join our friendly and dedicated fundraising team.
About the role
We are hiring for this role to expand our capacity to deliver our National Events for a fixed period. You will support a portfolio of successful national events. You will be involved in all aspects of the event cycle from marketing and participant recruitment to supporter stewardship and race day logistics. Full training will be provided to help you succeed in this role.
Responsibilities include:
· Deliver best-in-class stewardship (across phone, email, SMS and post) to ensure supporters have the best experience with Meningitis Research Foundation
· Deliver marketing and recruitment strategies to ensure we reach our targeted number of participants for each event
· Lead on a selection of national events – plan, deliver and evaluate these with the support of your line manager
· Inspire individuals with a connection to the cause to take on events for Meningitis Research Foundation to support our vision of a world free from meningitis
About you
We are looking for someone who is enthusiastic, organised and motivated by making a difference. To be successful in this role, you will need to:
· Have excellent written and verbal communication skills, be a strong networker and be confident speaking over the telephone
· Have good organisational and administrative skills
· Be able to prioritise, juggle multiple tasks and work to deadlines
· Be an effective team player with an ability to build strong working relationships
· Be able to demonstrate our organisational values in all areas of your work
Why join us?
We offer a supportive and inclusive working environment with opportunities for development.
· 25 days annual leave + bank holidays
· 6% employer pension contribution
· Employee Assistance Programme
· Employee volunteering opportunities
· Flexible working
· Full training provided to support your success in the role
Application process
All applications must include a cover letter and up-to-date CV. Please link your skills and experience to the person specification in the job pack.
Our internal recruitment team will review your application and reach out to you if they feel you are suitable for the role to organise an interview.
Application closing date: Sunday 9th August 9pm
We advise you to submit your application early - early applications have the strongest chance of securing an interview.
Interview format: 1-stage interview
Interviews will commence the week commencing the 17th of August.
Registered Charity
21 - 50
To defeat Meningitis wherever it exists
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
We are now seeking a Digital & Data Transformation Manager to provider leadership for our digital systems, data automation, cybersecurity protocols and AI adoption.
The role
As Digital & Data Transformation Manager you will have an ability to influence in digitisation, data and IT and work cross-organisationally with Care/Housing operations, Finance, HR, suppliers, Trustees and Executive leadership. Our need is to co-create the digital strategy, influence ways of working and problem solve at a practical level. This role will lead and add momentum to the digitisation of Keychange. The process has begun and this role will coordinate and add cultural sensitive impetus to the change. We want to multiply the gains already made to continue the transformation of the organisation.
The focus of the role includes:
- Digital and data transformation, including identifying emerging digital technologies that can support or enhance our operations and the development of a digital organisational dashboard
- Digital and data management, including data protection governance, data security and data management
- Operational delivery, including oversight of our outsourced IT contractor and technical management of our intranet development
This is a management role with real impact – both within Keychange and ultimately in the lives of people we support.
About you
We are looking for a values-led manager who brings:
- Experience in leading the development of digital systems, information governance, cyber-security improvement or digital transformation in a charity, care, housing, education or public sector environment
- Strong supplier-management skills
- Working understanding of cyber-security governance
- Ability to explain technical and governance issues clearly to non-technical and non-IT colleagues
- Ability to work at both management and practical implementation levels
You will be someone who combines strategic digital and data management with high standards of support, and who leads with integrity, humility and purpose.
What we offer
- Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
- Employee assistance programme (EAP) and life insurance
- Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
- Enhanced sick pay for up to four weeks, in accordance with our sickness procedure
Please see the attached job pack for a full job description and person specification, and more information about how to apply. Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. This job advert will close on 6 September 2026. In-person interviews will take place on 17 September 2026.
All applicants need to be able to evidence the right to work in the UK. At this time we are not able to offer sponsorship for this position.
Registered Charity
101 - 500
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking an experienced Academic Quality and Conduct Officer to join our Registry team and oversee the processes for the organisation in relation to academic quality and standards and student conduct, complaints and appeals.
About us
The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.
The Registry team at the NIoT plays a crucial role in the mission of the NIoT by delivering services which support the administration of student records from enrolment through to graduation. The Registry ensures that all aspects of the student lifecycle meet regulatory requirements and provide an exceptional student experience.
About the role
We are seeking an experienced Academic Quality and Conduct Officer to join our Registry team and oversee the processes for the organisation in relation to academic quality and standards and student conduct, complaints and appeals. The postholder will help ensure that academic regulations, quality assurance processes, committee operations and student casework procedures are implemented consistently, fairly and effectively, in line with institutional policy, sector expectations and regulatory requirements.
This role will focus both on the monitoring of academic quality and standards to ensure they meet sector standards (e.g. the UK Quality Code and OfS sector recognised standards) and ensuring that academic casework and regulations are appropriately administered and handled in line with best practice through investigating, tracking and managing case work for academic appeals, complaints, fitness to practise and other academic policies and procedures. Ensuring that best practice guidance from the Office of the Independent Adjudicator (OIA) is adhered to when managing casework. The role will support with ensuring that appropriate academic quality and standards are upheld and processes such as annual reviews and programme approvals are implemented in line with the institution’s quality assurance manual.
If you are passionate about policy, regulations and casework and motivated by the opportunity to make a meaningful difference in teacher development, we would love to hear from you.
Essential Criteria:
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A commitment to the aims of the National Institute of Teaching, with a focus on improving schools and communities to raise standards for children.
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Thorough knowledge of higher education in the UK and significant experience of working in an area of the post-holder’s responsibility – ideally in academic quality, registry, academic governance, conduct, complaints or student casework.
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Thorough knowledge of internal and external regulation, compliance, and best practice relating to academic quality and conduct.
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Understanding of academic quality assurance, academic regulations, committee servicing and student casework principles.
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Experience of managing administrative processes and operational deadlines in a higher education environment.
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Strong understanding of internal and external regulation requirements and best practice relating to higher education administration such as the OfS, QAA and OIA.
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Strong relationship management skills, including communication, engagement, facilitation and mediation.
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Experience of working in a higher education or similar environment which involves the application of policy and procedure frameworks.
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Experience in managing difficult situations in a similar environment to a higher education institution.
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Experience in managing casework or investigations.
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Knowledge of data protection regulations and best practices in handling sensitive information.
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Proficient in the use of MS Office software packages, such as Word, Excel and Outlook, as well as search engines and online databases.
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Experience using student records systems, case management systems, SharePoint, committee systems or reporting tools.
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Educated to degree level and/or significant relevant experience.
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Excellent organisational skills and attention to detail.
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Excellent interpersonal and written communication skills.
Desirable Criteria:
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Experience of working in or with the Initial Teacher Education (ITE) sector.
Key benefits:
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Highly competitive pay and pay progression opportunities.
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Flexible start and end working times.
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Flexible working opportunities, including hybrid working.
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At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service.
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Entry to the Local Government Pension Scheme.
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A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.
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Excellent opportunities to develop your skills and experience and to progress your career.
The National Institute of Teaching is committed to creating a diverse environment and ensuring that all qualified applicants receive equal consideration for employment. We are committed to fair and inclusive recruitment practices and are open to job shares, secondments, part-time, and flexible working schedules.
We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
Location: Within commutable distance of one of our campuses in Beckenham, Birmingham, Blackburn, Doncaster, Redcar, Bristol or Bradford.
How to apply
For more information and to apply online, please visit our vacancies page.
Closing date: 4.00pm on 17 August 2026.
Interview date: 4 September 2026.
We reserve the right to close this vacancy early if we receive a high volume of applications.
Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.
This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
At The Baked Bean Charity, we believe everyone deserves the opportunity to thrive. Every day, we support adults and young people with learning disabilities through creative, educational and wellbeing services that build confidence, develop independence and create genuine opportunities for people to reach their full potential.
We're looking for an exceptional organiser, problem solver and people person to join us as our Deputy Service Lead.
This is a varied and rewarding role at the heart of our organisation. Working closely with our Service Lead and Operations Manager, you'll help ensure our services run smoothly, our teams are supported, and every student receives an outstanding experience from their very first enquiry through to becoming part of our community.
No two days are the same. One day you might be welcoming a new student and supporting their transition into services, the next you'll be leading our transport team, improving an internal process, coordinating recruitment, or helping implement new systems that make life easier for colleagues and better for the people we support.
What you'll be doing
You'll take ownership of several key areas that keep our charity running successfully, including:
- Leading and supporting our transport team to deliver a safe, reliable and person-centred service.
- Coordinating referrals, admissions and onboarding, ensuring every new student receives a warm, organised and individualised introduction to Baked Beans.
- Managing recruitment administration, onboarding, DBS checks and key HR processes to provide an excellent experience for new and existing colleagues.
- Maintaining high standards of quality, compliance and governance through effective systems, documentation and record keeping.
- Helping improve the way we work by developing new processes, supporting service improvements and finding practical solutions to everyday challenges.
- Supporting in incident response and reporting including being a Designated Safeguarding Lead
- Working closely with colleagues, families and professionals to ensure our services remain organised, responsive and centred around the needs of our students.
About you
We're looking for someone who enjoys taking ownership, thrives in a busy environment and genuinely loves making things happen.
You'll be someone who:
- Is highly organised and naturally keeps lots of moving parts on track.
- Enjoys improving systems and finding better ways of working.
- Builds positive relationships with ease and communicates confidently with a wide range of people.
- Can balance attention to detail with seeing the bigger picture.
- Is calm under pressure, practical in approach and diligent in follow up
- Able to maintain high levels of confidentiality – discrete and professional, with previous experience of supporting HR administration (whilst a formal qualification is not essential)
- Shares our commitment to inclusion, dignity and providing outstanding support for people with learning disabilities.
Why join us?
This is an opportunity to be part of a charity that is ambitious, creative and constantly evolving. You'll have the chance to shape the way our services operate, providing a supportive backbone to our everyday operations, and working alongside a passionate team who genuinely care about making a difference.
If you're looking for a role where you'll have real responsibility, plenty of variety and the opportunity to see the impact of your work every day, we'd love to hear from you.
Alongside a rewarding role, we provide a range of benefits to support your wellbeing and work-life balance. These include enhanced annual leave, access to an Employee Assistance Programme, and a staff benefits platform with discounts on shopping and everyday costs. We also embrace a casual dress code to help you feel comfortable at work.
Ready to apply?
If you're exceptionally organised, enjoy working with people, and improving processes we’d love to hear more about how you could play a key role in changing people’s lives with a role at the Baked Bean Charity.
Please note we will review all applications as they are received, and begin contacting candidates for interview throughout that process. Interviews will however be scheduled to take place during the week commencing the 24th August 2026.
Preferred start date: September 2026.
Registered Charity
21 - 50
Championing people with learning disabilities via creative education - pushing boundaries, empowering lives and creating a world where all can thrive.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Sheldrick Wildlife Trust
For over 50 years, the Sheldrick Wildlife Trust has been at the forefront of wildlife conservation in Kenya. Founded on the extraordinary work of Dame Daphne Sheldrick, we are best known for our orphaned elephant rescue and rehabilitation programme – the most successful of its kind in the world. Our work has grown to encompass anti-poaching, habitat protection, community conservation and long-term field programmes across East Africa.
We have a global community of passionate supporters, a powerful brand, and a cause that genuinely moves people. Our UK charity facilitates the global elephant adoption programme, leads on UK fundraising, and connects supporters everywhere with the animals and landscapes they love.
The Opportunity
This is a new and significant appointment for SWT UK. We are looking for a Director of Development to develop and lead our UK fundraising strategy – taking ownership of income generation across all streams, donor communications and supporter stewardship, and managing a team of three talented fundraising professionals.
Our individual supporter base is large globally – growing in UK – loyal and deeply engaged: many give through our elephant adoption programme, which connects them directly with named animals in our care. We are now ready to build on this engaged supporter base and develop it into a structured individual giving programme – with mid-level giving pathways, major donor cultivation, systematic stewardship and deeper philanthropic relationships. That is the central challenge and opportunity of this role.
We also have active corporate and trust relationships, a legacy programme in development, and real potential to grow income from European and international funders. The Director of Development will take ownership of all of this – hands on and strategic in equal measure.
What You Will Do
- Develop and implement a new UK fundraising strategy, establishing clear priorities, income targets and programmes that will drive growth through to 2030 and beyond
- Develop and implement a UK individual giving programme – building on our adoption base to create structured giving journeys, mid-level and major donor cultivation, and meaningful stewardship
- Manage the UK fundraising budget, set and monitor income targets across all streams, and report regularly to the Executive Director on performance and ROI
- Take day-to-day ownership of corporate and trust relationships, writing reports, proposals and partner communications
- Build a major donor programme from the ground up, identifying and cultivating high-value individual prospects
- Develop legacy marketing activity, working alongside our existing legacy administrator and Freewill partnership
- Manage and inspire a team of three: Communications and Fundraising Manager, Retail Manager and Supporter Care Officer, and Fundraising Support Officer
- Oversee the donor database (Donorfy), ensuring data quality and insight-driven decision making
- Explore opportunities to grow income from European and international donors
- Contribute to the global income picture, including through improved donor stewardship and deeper supporter engagement
- Support the growth of SWT's profile and visibility in the UK through press opportunities, social media, and other channels.
About You
We are looking for a fundraiser who loves the craft – someone who is energised by building relationships, writing a compelling proposal, developing a giving programme from scratch, and ensuring every supporter feels genuinely valued. This is a hands-on role as much as a leadership one, and the right person will be comfortable doing both.
- Proven track record in fundraising, with demonstrable success securing income from individuals, trusts or corporates – including five-figure gifts and above
- Experience developing individual giving programmes, including mid-level or major donor cultivation
- A hands-on practitioner – comfortable writing proposals, reports and donor communications yourself
- Experience managing a small fundraising team with warmth, clarity and accountability
- Strong relationship management and stewardship skills
- Experience working with a donor CRM and using data to inform fundraising decisions
- Comfortable in a building role – excited by developing programmes that don't yet exist
- Experience managing fundraising budgets and producing income forecasts and performance reports.
- Genuine passion for wildlife conservation – this role is for someone who cares about the cause
- Committed to in-person working – we believe day-to-day presence and collaboration produces better outcomes for our donors and our team, and ask for a minimum of three days per week at our Billingshurst office
Why Join Us
- A mission that genuinely matters – 50 years of life-changing conservation work and a cause that moves people around the world
- A large, loyal and warm supporter base with significant untapped potential
- Real scope to build something – this is a new role with genuine influence from day one
- A small, close-knit team with shared purpose and a genuine commitment to each other's wellbeing
- Direct line to the Executive Director and member of senior leadership team
- 25 days annual leave plus bank holidays (33 days total)
- Salary exchange pension with 5% employer contribution
- Salary of £55,000 – £60,000 depending on experience
How to Apply
Please submit your CV and a covering letter of no more than two pages – telling us why you are interested in this role and how your experience meets the person specification – by 16th August 2026.
We will be reviewing applications on a rolling basis and may appoint before the closing date, so early application is encouraged.
All applicants must have the right to work in the United Kingdom. We are unable to sponsor visa applications for this role.
Applications must include a covering letter of no more than two pages explaining why you are interested in this role and how your experience meets the person specification. Applications submitted without a covering letter will not be considered.
Registered Charity
1 - 5
To protect and preserve wildlife and habitats in Kenya
The client requests no contact from agencies or media sales.
Thank you!
Do you want to help us make a lasting difference to the lives of dogs and their owners?
We’re searching for an experienced Legacy Officer, who will play a vital role in ensuring every gift left to Dogs Trust in a will reaches its full potential. This role sits at the heart of our work, as every legacy makes a difference to the dogs we support.
What does this role do?
As a Legacy Officer, you will:
- manage a caseload of pecuniary, specific, life interest, and residuary legacies, ensuring the charity receives its full entitlement and maximising value where possible,
- liaise with external stakeholders, such as executors or solicitors, handling sensitive conversations efficiently and professionally,
- review estate accounts, including the allocation of Capital Gains Tax (CGT) and Inheritance Tax (IHT), to confirm estates are correctly administered,
- represent the charity’s interests in all legacy-related correspondence, handling queries from legal professionals and the public with professionalism,
- maintain accurate records using the First Class 4 database, support with reporting, and escalate significant matters to senior legal staff as needed.
Interviews for this role are provisionally scheduled for week commencing 17th August 2026, and will take place at our London office.
Could this be you?
With proven experience in legacy administration, you will have good knowledge of wills, probate, tax and trust law. With excellent attention to detail, you will be highly organised and able to demonstrate experience of managing and prioritising own caseload. A certificate in Charity Legacy Administration is desirable.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
Volunteer Administration Assistant
Salary: £27,319 - £31,236 pro-rata
Contract: Permanent, Part time, working 22.5hrs per week (3 days)
Location: Hybrid working - remotely and at the Open SU Office, OU Walton Hall Campus, Milton Keynes, MK7 6AA
The Organisation
The Open SU serves the interests of around 170,000 part-time and distance-learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. The Open SU is an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy. Here at the Open SU we are committed to a positive team culture to enable and empower all members to be their very best.
The Job
In this role, you will play a vital part in supporting the delivery of our Volunteering Strategy helping to ensure every student has the chance to connect, contribute and belong. Working closely with the Volunteering Manager, you will:
- Provide high quality administrative support which includes responding to volunteering enquiries, supporting at meetings, producing volunteer communications and maintaining volunteer records.
- Act as a first point of contact for volunteers, offering guidance and support throughout their journey, and assist with recruitment, onboarding and recognition.
- Help deliver engagement and appreciation events, share inspiring stories through newsletter and volunteer spaces and gather volunteer feedback to improve services.
- Champion good data practices, maintaining accurate records and ensuring information is handled responsibly. Above all, promote inclusive, safe and accessible volunteering across all activities.
The Person
This role is a great opportunity for an organised and proactive administrator who enjoys supporting others and being part of a friendly, collaborative team. You will also enjoy working with and supporting volunteers, helping to spark new ideas, create great experiences and build a real sense of community and belonging along the way. You’ll be passionate about creating and supporting the development of volunteer communications and storytelling to inspire others to get involved.
You will be comfortable using Microsoft 365 tools such as Outlook, Teams, Word, Excel and Forms and will bring a flexible, can-do approach to your work. Above all, you will value inclusion, accessibility and team work, and will be committed to learning, growing and contributing to an open, supportive and sustainable community.
Please see the Job Decription below for more information.
Registered Charity
21 - 50
Our mission is to make a positive difference to all OU students – it's the foundation of everything we do.
The client requests no contact from agencies or media sales.
Thank you!
Location: Office based – Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP
Hours: 37 hours per week
Salary: £27,050
Contract: Permanent
About CAN – Why work for us?
In every community, people are supported by strong local charities and groups that make a real difference to everyday lives. When these organisations are well supported and well connected, communities are healthier, fairer and more resilient.
CAN exists to make that happen.
When you work with CAN, you are strengthening hundreds of local charities, empowering thousands of volunteers and supporting joined up local action that improves outcomes for people, communities and the system as a whole.
Stronger charities. Healthier communities. Better lives.
At CAN, we strengthen and champion local charities, community groups and volunteers so they can make a bigger difference in people's lives. We're looking for an organised, proactive and people-focused Office Administration Coordinator to help keep our organisation running smoothly and effectively.
This is a varied and rewarding role at the heart of CAN, combining office management, communications, event coordination and facilities support. You'll be the welcoming face of the organisation and play a key role in supporting our team to deliver impact across communities.
We're flexible on the number of hours and can consider both part-time and full-time applications. However, the successful candidate must be able to work from our Poole office at least three days per week Tuesday to Thursday inclusive.
We're looking for someone who:
- Has strong administration and organisational skills
- Is confident managing multiple priorities
- Enjoys working with people and creating a positive experience for colleagues, volunteers and visitors
- Has excellent communication and IT skills
- Shares our values of collaboration, compassion, integrity and respect
If you're looking for a role where your skills will directly support stronger communities and better lives, we'd love to hear from you.
Together, we CAN make a difference.
We offer a competitive salary and great benefits, including a contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, Care First confidential wellbeing support, season train ticket loan or parking permit and much more.
Deadline for applications: Midday 11th August
We will let you know by end of day on 12th August if you are invited for an interview.
Interview date: 20th August 2026
Interview Location: Community Action Network, Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP
Start date: As soon as possible, subject to satisfactory references.
Apply now!
Registered Charity
21 - 50
Our mission is to serve and champion Doreset's voluntary and community sector.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Main Purpose of the Role
The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust’s office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries.
The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records.
This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping.
Key Responsibilities
1. Office Duty (Primary Function)
- Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure.
- Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately.
- Maintain and update the Office Duty diary, including:
- Recording calls, visitors, and actions taken
- Logging outstanding actions for follow-up
- Ensuring continuity between sessions
- Use CasparGov to record duty activity promptly and accurately.
· Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust's policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies.
- Carry out cash tin checks and ensure appropriate balances for ongoing sessions.
- Liaise with the Duty Team Manager where queries require escalation.
2. Service User Support
· Support a designated Trust Officer in managing a caseload of Service Users requiring lower levels of support
- Assist with routine financial administration tasks such as:
- Monitoring transactions and basic budgeting support
- Preparing information for review by the Trust Officer
- Maintain accurate records of activity in line with organisational and legal requirements.
- Draft basic correspondence and follow up routine requests.
3. Administrative and Operational Support
- Provide administrative support aligned with organisational systems and processes.
- Assist with:
- Data entry and maintaining records
- Processing documentation and correspondence
- Supporting internal reporting and statistics
- Contribute to efficient office systems and processes.
- Support meeting preparation or coordination where required.
4. Communication and Team Working
- Act as a professional first point of contact for Service Users, families, and external professionals.
- Work collaboratively with Trust Officers, Admin, and managers to ensure seamless service delivery.
- Escalate queries appropriately while maintaining ownership of routine enquiries.
5. Organisational Contribution
- Work in line with the Friendly Trust’s values, policies, and procedures.
- Contribute to a positive, inclusive, and supportive working environment.
- Maintain confidentiality and comply with GDPR and safeguarding requirements.
- Undertake other duties appropriate to the role.
Person Specification
Essential Skills and Experience
- Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
- Strong interpersonal, telephone and customer service skills, with a friendly, approachable and professional manner.
- Proven administrative experience, with strong organisational skills and the ability to manage a varied workload effectively.
- Ability to prioritise tasks, work to deadlines, manage competing demands and respond positively to changing priorities.
- Excellent attention to detail, with the ability to maintain accurate records and manage information confidentially.
- Experience of data entry, maintaining electronic databases and record management systems.
- Competent user of Microsoft 365, including Outlook, Word, Excel and Teams, and confident using databases and other IT systems.
- Ability to work independently using initiative, as well as collaboratively within a team.
- Positive, flexible and proactive approach to work.
- Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
- Commitment to equality, diversity and inclusion, professional standards, confidentiality and data protection requirements.
Desirable Skills and Experience
- Experience working within the charity, voluntary, health or social care sectors.
- Experience of handling calls, front-line enquiries, reception duties or customer-facing services.
- Knowledge of issues affecting people with learning disabilities and their families.
- Knowledge of welfare benefits, financial administration or related support services.
- Experience of using case management, CRM or client record systems.
- Knowledge of CASPAR Gov or similar case management software.
- Experience of supporting the production of reports, statistics, monitoring information or management data.
- Experience of coordinating office systems, facilities or administrative processes.
- Basic financial administration experience, including invoice processing, cash handling and record keeping.
- Knowledge of information governance and records management practices.
- Good record of punctuality, reliability and attendance.
Personal Attributes
- Professional, trustworthy and dependable.
- Solution-focused, with a willingness to learn, develop and adapt.
- Able to maintain composure and professionalism when handling sensitive or challenging enquiries.
- Committed to supporting The Friendly Trust's mission, values and person-centred approach.
- Demonstrates sound judgement, discretion and a high level of integrity.
The client requests no contact from agencies or media sales.
Thank you!
Alongside important administrative responsibilities, you'll build meaningful relationships, provide outstanding experience to out supporters and ensure every interaction leaves a lasting impression, helping them feel valued while making a real difference to hospice care in our community.
You'll be
- Building genuine, lasting relationships with donors and fundraisers, becoming a trusted and familiar face helping people feel connected to our hospices.
- Providing exceptional supporter experience by responding to enquiries with warmth, empathy and professionalism, ensuring every interaction is personal, meaningful and memorable.
- Managing donations and supporter information accurately, ensuring every gift is handled with care and every donor is thanked for their support.
- Supporting fundraising campaigns and events by connecting with supporters, encouraging their involvement and helping create experiences that inspire long-term support and make a real difference to local hospice care.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Philanthropy Officer
Reporting to: Philanthropy Manager
Purpose of the Role
The role of the Philanthropy Officer is to manage the gift administration and stewardship of supporters, lead on the stewardship of regular and individual givers, and support the Philanthropy Manager to grow the Individual Giving income stream for Chance to Shine.
This includes responsibility for the coordination of individual giving campaigns, management of the administration of legacy gifts, and wider regular giving campaigns and appeals.
Key responsibilities
Supporter Care
- Ensure all donations are efficiently and accurately recorded and acknowledged in a timely fashion.
- Process all individual giving bank donations including website/third-party fundraising/gift-collection platforms and ensure they are efficiently and accurately entered onto our Raisers Edge database and processed (cash, cheques, credit cards, Direct Debits and vouchers) daily.
- Maintain accurate electronic supporter records including donations, personal details, Gift Aid declarations, communication preferences and any other data relating to their support.
- Write and update template thank you letters.
- Respond to donor enquiries and provide personalised information as and when requested.
- Work with the Philanthropy Manager and the Communications and Marketing team to develop the supporter care strategy, proactively identifying and implementing new ways of improving supporter care.
Supporter Cultivation
- Coordinate appeals and campaigns to help upgrade supporters and bring in new donors.
- Regularly identify lapsed committed supporters with a view to reengaging them via fundraising cultivation.
- Produce copy for fundraising materials alongside the Communications and Marketing team and organise the distribution of these materials to supporters in a coordinated manner.
- Support the Philanthropy Manager on the organisation and execution of project visits for supporters including attending visits where needed.
- Support the Philanthropy Manager and Director of Fundraising with funding proposals and reports as needed.
- Support the Philanthropy Manager and Director of Fundraising when preparing for meetings and calls with current and prospective new supporters.
- Support on the research and identification of new prospects
Legacy gifts
- Lead on communications with legacy and in-memory supporters to ensure that this is sensitively managed and reflects the values of Chance to Shine.
- Monitor and maintain legacy gifts on the database and support with the administration of legacies for the organisation.
Compliance and Data Protection
- Support on data protection compliance for the fundraising team working with the Director of Finance and Resources and Fundraising team as appropriate.
- Ensure all fundraising processes comply with data protection regulations, (including Data Protection Act 2018 and GDPR) the Code of Fundraising Practice and any other regulatory bodies.
- Lead on updating supporters’ consent and preferences to comply with fundraising regulations and best practice.
General Support
- Manage fundraising income administration, including donation processing and income reconciliation with Finance Team.
- Lead on organisational Gift Aid, including Gift Aid promotion and submitting claims.
- Undertake other responsibilities not outlined above which are commensurate with a role of this nature and which have been discussed and agreed with the line manager.
- Work occasional evenings or weekends to support fundraising events (for which time off in lieu will be given)
Skills & Experience
Essential:
- Strong organisational skills with the ability to manage
- competing priorities and meet deadlines.
- Excellent written and verbal communication skills.
- Experience delivering high-quality supporter or customer service.
- Good knowledge and experience using CRM systems, ideally Raiser's Edge.
- Strong administrative skills and attention to detail.
- Good IT skills, including Microsoft Excel and Word.
Desirable:
- Experience of charity fundraising.
- Key relationships
- Chief Executive
- External stakeholders and supporters of Chance to Shine
- CTS senior management team
- Fundraising team
- Finance & Resources team
- Operations team
- Communications & Marketing team
- Impact & Evaluation team
London-based contract. Currently, work from the central London office is on average about 2 days per week. The role holder will need to be flexible as and when they are required to attend meetings, events, mostly in London but elsewhere around the country.
Thank you!
Are you passionate about delivering excellent customer service and building meaningful relationships? Would you like to use your skills to support a well-respected health charity and help make a difference to people's lives?
We are recruiting a Supporter Care Executive to join a busy and supportive fundraising team. This is a fantastic opportunity for someone with strong customer service, administration or supporter care experience who enjoys helping people and thrives in a collaborative environment.
Job Title: Supporter Care Executive
Organisation: National Health Charity
Salary: £15.27 per hour
Contract: Temporary until November 2026
Location: London
Working Pattern: Hybrid working, with a minimum of two days per week in the office
The Role As Supporter Care Executive, you will play a key role in ensuring supporters receive an outstanding experience. You will be the first point of contact for enquiries, providing guidance and assistance to fundraisers, processing donations and maintaining accurate supporter records.
Key responsibilities include:
- Responding to supporter enquiries by phone and email
- Providing information and support relating to fundraising activities and donations
- Supporting individuals taking part in fundraising campaigns and events
- Ordering fundraising materials and assisting supporters throughout their fundraising journey
- Accurately maintaining supporter records on the CRM database
- Processing donations and supporting banking administration
- Sending supporter acknowledgements and thank you communications
- Providing general administrative support to the fundraising team
- Excellent customer service and communication skills
- Experience handling a high volume of enquiries by phone and email
- Strong organisational skills and the ability to manage competing priorities
- Excellent attention to detail and data accuracy
- A positive, proactive and team-oriented approach
- The ability to remain calm and professional in a busy environment
Why Apply?
- Join a respected charity delivering meaningful impact
- Work within a welcoming and supportive team environment
- Gain valuable experience within fundraising and supporter engagement
- Enjoy a flexible hybrid working arrangement
- Play an important role in supporting a worthwhile cause
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
