Digital delivery manager jobs

Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England?

Role Title: Supporter Engagement Lead
Reporting to: Supporter Engagement Manager
Salary: £32,861 - £40,357 per annum
Contract Type: Permanent
Hours: Full-time
Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home

The Supporter Engagement Lead is a newly established role responsible for increasing income from individual supporters by project managing audience led appeals and campaigns, devising and delivering compelling supporter journeys that grow long-term engagement and income for the charity. As well as informing decision making and future strategy and planning through the development of detailed reporting, analysis and insight.

This role will be take ownership of the end-to-end planning, delivery and optimisation of supporter communications across multiple channels. Working with a high degree of autonomy, the postholder will translate strategy into action, ensuring supporters receive timely, relevant and inspiring communications that deepen their connection to the charity and encourage sustained support.

You’ll be joining a friendly, supportive and passionate team within an organisation that’s ambitious, collaborative and committed to development. If you’re proactive, strategic, and motivated by making a difference, we’d love to hear from you.

Role Summary:

• Lead the end-to-end planning, delivery and optimisation of individual giving and supporter engagement activity across offline and digital channels to increase sustainable income.
• Design, implement and continuously improve insight-led supporter journeys that drive acquisition, retention, engagement and lifetime value.
• Develop compelling, supporter-focused fundraising messages and communications aligned with supporter motivations and the charity’s brand.
• Manage projects, timelines and budgets, monitoring performance and return on investment to maximise effectiveness and cost-efficiency.
• Use supporter data and insight to inform segmentation, campaign planning, reporting and continuous improvement.
• Champion a supporter-first culture, ensuring compliance, best practice and a seamless supporter experience across teams and touchpoints.

To be successful in this role you will have:

Experience & Knowledge

• Proven experience delivering individual giving, direct marketing and supporter engagement activity with end-to-end responsibility.
• Demonstrable experience of designing and implementing effective supporter or donor journeys that improve retention and engagement.
• Strong understanding of direct marketing principles across both offline and digital channels.
• Experience using a fundraising CRM or database to support campaign delivery, reporting and analysis.
• Experience managing third-party suppliers and working collaboratively with internal teams.
• Experience managing and monitoring campaign or project budgets, with accountability for spend and return on investment.

Skills & Abilities

• Self-sufficient and confident, with the ability to take ownership of complex deliverables.
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent written communication skills, with the ability to produce compelling, supporter-focused copy.
• Strong analytical skills, with the ability to interpret data and turn insight into action.
• Highly organised, with strong attention to detail and accuracy.
• Proactive and creative problem-solver with a continuous improvement mindset.
• Ability to plan, track and manage budgets effectively and use financial and data to inform decision-making and improve outcomes.

Personal Attributes

• Supporter-first approach with a genuine passion for building long-term relationships.
• Collaborative team player who can also work independently with minimal supervision.
• Positive, flexible and adaptable in a fast-paced charity environment.
• Confident decision-maker within agreed strategic and operational boundaries.

Desirable

• Degree-level education or equivalent professional experience.
• Full driving licence and willingness to support wider charity activity if required

About Magpas Air Ambulance

We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.

We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.

Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply.

Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply.

If you are looking for a new opportunity within a supportive and exciting environment, we look forward to hearing from you.

Closing date: 9th February 2026 at 5pm
Interview date: from 16th February 2026
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
No agencies please.

Interested?

If you would like to find out more, please click the button to be directed to our website, where you can complete the application process.

This role is subject to a Disclosure and Barring Service (DBS) check.

If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.

Would you like to join an organisation that is striving for systemic change? We believe it is not enough to reform structures and systems which are foundationally discriminatory. We are calling for a complete overhaul, and for people with lived experience to lead that change.

We are recruiting a Communities & Programmes Officer (London) to help hold and grow our community organising and capacity-building work. As part of our dedicated team, you will have the chance to make a real impact, working closely with our Community & Capacity Building Manager and wider community of organisers, advisors, partners, and community organisations. 

You will be supporting a growing number of capacity-building spaces, community partnerships, and political education work, while also having opportunities for leadership development and to shape parts of the work around your own strengths and lived experience.

If you're motivated by social justice and have skills in administration, event or community organising, building relationships, and communicating across diverse audiences, we want to hear from you.

We are particularly encouraging applications from people with lived experience of migration, and welcome applications from racialised, disabled, working class and LGBTQ+ backgrounds.

As a lived experience and values-led organisation, and diverse team, we are looking for candidates with a:

• Commitment to upholding the rights of ALL migrants

• Real vision as to how this can be done in the current political, social and economic climate 

• A commitment to MRN's vision and values

The salary will be £28,860 per year. In addition, MRN contributes up to 6% of salary to pensions.

Closing date for applications: 23.59pm 16 February 2026.

Date for interviews: week commencing 2 March 2026.

The Talent Set is thrilled to partner with a leading UK children’s charity to recruit a Senior Individual Giving Executive. This exciting opportunity plays a key role in delivering impactful, multi-channel fundraising campaigns. The successful candidate will manage high-value projects across channels such as digital, direct mail, DRTV, and telemarketing, supporting income growth through regular giving, lotteries, cash appeals, raffles, and more.
This is a fantastic role for someone with strong campaign management experience who’s ready to step up and help shape future planning, guide junior team members, and work collaboratively with a wide range of internal and external stakeholders.
If you're passionate about creating powerful supporter journeys and driving fundraising success, this could be your ideal next step.

Key Responsibilities:

• Plan and manage end-to-end fundraising campaigns across a range of channels including digital, direct mail, DRTV, dialogue, lottery, and raffles—ensuring compliance, timely delivery, and budget management.
• Support strategic development by evaluating campaign performance, contributing insights, and making data-driven recommendations to inform future Individual Giving strategy.
• Oversee campaign budgets, including forecasting, processing invoices, monitoring variances, and supporting the development of annual income and expenditure plans.
• Collaborate with internal and external stakeholders, ensuring campaigns align with brand guidelines, fundraising strategy, and organisational goals.
• Mentor and support junior team members, providing guidance on campaign delivery, professional development, and internal processes.
• Champion continuous improvement, staying up to date with sector trends, contributing to team planning, and actively supporting diversity and inclusion within the organisation.

Person Specification:

• Proven experience managing campaigns across at least two fundraising channels (e.g. face-to-face, telemarketing, direct mail, DRTV, or digital), with strong understanding of creative processes, data segmentation, and campaign evaluation.
• Skilled in setting and monitoring budgets, working to KPIs, analysing campaign performance, and supporting data-driven decision making.
• Ability to plan, prioritise and manage multiple projects simultaneously under pressure, ensuring timely delivery and accuracy in all aspects of campaign delivery.
• Excellent verbal and written communication skills, with experience liaising with internal stakeholders and external suppliers, and ability to give clear, constructive creative feedback.
• Confident using Microsoft Office (especially Word, Excel, Outlook), with analytical and numeracy skills and familiarity with database and data briefing tools.
• Proactive in personal development and supporting others, demonstrating flexibility, team spirit, and problem-solving capabilities in a fast-paced, changing environment.

What’s on Offer:

• Salary circa £30-33k
• Enjoy a healthy work/life balance with a supportive working policy, flexible hours, and travel only when required for essential team meetings or key events.
• Contribute to the planning and development of the charities Individual Giving strategy, with opportunities to shape future campaign direction and innovation.
• Benefit from tailored learning and mentoring opportunities, including overseeing junior team members and collaborating across specialist teams and external partners.
• Be part of a mission-led organisation making a tangible difference across the UK, with values of hope, respect and inclusion at its core.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Job Title: Fundraiser - Third Party Events

Directorate: Engagement and Fundraising

Team/Department (if specific): Philanthropy and Partnerships - Mass Participation Team

Context and Background

The NSPCC's mission is to end cruelty to children. In order to carry out its charitable work, we rely on the fundraising support of people across the UK for 90% of its annual income. Within Income Generation, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible donor experience by building long -term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity.

The Mass Participation Team (MPT) is an important part of the Philanthropy and Partnerships department within the Engagement and Fundraising directorate. MPT is responsible for attracting new supporters through our mass participation events and products to maximise fundraised income, and to optimise onward journeys to retain supporters within the NSPCC family.

The Mass Participation Team focuses on three areas of fundraising;

• Third party events – sporting and challenge events organised by third party suppliers, where we market spaces, recruit participants and support them in raising money in aid of the NSPCC. For example, the TCS London Marathon, Cardiff Half Marathon, Ultra Challenge series, skydives, bespoke treks.
• Schools Fundraising – a suite of fundraising products tailored to schools across all educational settings, including Number Day, the Kindness Challenge and Classmaster.
• DIY fundraising – supporters who choose to organise their own fundraising event or activity. Whether they take part with family or friends, at work or at school, we support them through stewardship and fundraising materials to help them reach their fundraising goals.

Job purpose

The role of the Fundraiser is to manage a number of events in the third party events portfolio. The Fundraiser will be responsible for working as a proactive member of the team to ensure that the participation levels and net income from each event/activity are maximised. The key aspects of the role are:

• To project manage specific event activities, co -ordinate cross fundraising activity, develop materials, keep track of budgets and evaluate as appropriate
• To develop specific activities and build existing activities to increase participation and income.
• Work closely with the team manager to identify and implement new opportunities to improve the efficiency and effectiveness.
• Work as part of the Mass Participation Team to deliver the overall department objectives.
• Evaluate the performance of specific activities and to provide financial information as required.
• To work to deliver the agreed departmental strategy, goals and standards in line with business requirements.
• To work effectively with other departments in Fundraising and other functions within the NSPCC to maximise income.

Key relationships - Internal

• Reports to Fundraising Manager – Third Party Events team
• Mass Participation Team colleagues
• Work closely with colleagues in Engagement and Fundraising teams to develop opportunities, supporters and fundraising initiatives.
• Work with staff in other NSPCC functions such as Brand and Content , Digital, Data and Analytics , Volunteer Recruitment and Marketing, as necessary to further fundraising relationships.

Key relationships - External

• Works with a range of NSPCC event participants and potential supporters, including corporate partners, major donors and volunteer fundraising boards .
• Works with a range of event providers, agencies and other suppliers that support fundraising relationships and activity.

Main duties and responsibilities

1. To maximise income by engaging, managing and inspiring NSPCC event participants and event enquirers.
2. To use creative and engaging methods of communication including written and verbal communications in pre-event, event and post event activities, that fit with wider audience journeys and experiences.
3. To be responsible for delivering a supporter event experience that surpasses supporters’ expectations in order to maximise opportunities.
4. To ensure maximised effectiveness and efficiency of sporting events by planning and best practice
5. To proactively improve and capture knowledge and understanding of event participants through developing the NSPCC relationship with them, delivering greater insight that can be used to further develop supporter relationships to deliver increased lifetime value across all forms of support.
6. To research and develop fundraising opportunities in sporting events both by reviewing NSPCC activities and the activities of other charities.
7. To carry out research through a range of sources, to obtain relevant information that can contribute to improving event promotion effectiveness, the event participant experience, maximising participant sponsorship income and repeat participation levels.
8.  Work with their manager, to devise, agree and deliver particular aspects of the Mass Participation Team’s annual business plan and budget to enable the NSPCC to plan its activity and services.
9. To work with fundraisers and staff in other departments to maximise relationships with NSPCC supporters.
10. To be the contact for agencies and other suppliers who support fundraising, ensuring appropriate agreements are in place and that goods/services are delivered as agreed.

Responsibilities for all Staff within the Income Generation directorate

• To be responsible for updating databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up -to-date and accurate.
• To lead regular team meetings and actively participate in department meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC’s development of fundraising activities.
• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news and also ensuring that the fundraising team does likewise
• A commitment to safeguard and promote the welfare of children and young people

Person specification

1. Mass participation fundraising events experience, including budget management, event delivery and marketing
2. Highly developed written and verbal communication skills to deliver fundraising and training content, ideas and activity updates to a range of audiences in a clear, inspiring and confident way.
3. Well-developed ability to build, manage and develop relationships with individuals within an organisation and externally and achieve objectives through these relationships.
4. Ability to successfully negotiate with others to achieve desired outcomes.
5.  Proven ability to work with and through other teams and departments to maximise results for an organisation.
6. Well-developed numeracy skills for entering, recording, interpreting, analysing and presenting financial data in clear and accurate format.
7. Proven ability of demonstrating initiative and creativity to achieve desired outcomes.
8. Ability to collect and analyse data, identify opportunities and evaluate their viability
9. Ability to plan, monitor and implement projects/events/initiatives to agreed deadlines often with conflicting priorities.
10. Ability to work organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.

In every part of our society, from classrooms to boardrooms and from football pitches to building sites, more people need support for their mental health. At Response, we are rising to the challenge and putting the person first. We need you to help us achieve that.

About Us:

For 60 years, RESPONSE has been pioneering mental health supported housing services for over 500 adults and hundreds of Young People across West Berkshire, Oxfordshire and Buckinghamshire.

Mental health and multiple disadvantage is the common thread through all our services. We deliver this through enabling individuals to live safely and well in communities, offering housing, psychologically informed care, life skills and support in developing social connections. We provide a sliding scale of support - from prevention interventions in local communities to intensive support for serious mental illness in our CQC registered care home. Our approach positions us as a support and care organisation first with housing as an enabler, not the product.

Our AMBITION is illustrated in our numerous NHS and Council contracts and turnover of around £18m, meaning we’re well-placed to deliver life changing services in the community, with our high quality support and stable homes.

Who we are looking for:

You would  play a vital role in the leadership of our fantastic organisation ensuring effective delivery of our strategy. A genuine interest and commitment to the organisation's Mission, Values and Strategic Goals is essential along with an understanding of compliance, risk management and operational best practice.

We are seeking a few individuals with experience at a senior leadership level in at any of the following areas:

Housing, Accommodation and Tenancy Management

• Knowledge of supported housing operations
• Understanding of housing regulations, compliance and safeguarding
• Experience managing tenancies or accommodation services

Asset and Property Management

• Oversight of property portfolios or maintenance strategies
• Experience with capital projects, repairs, and long-term asset planning
• Understanding of health & safety and building compliance

IT and Digital Transformation

• Digital transfrmation, cloud systems, or data strategy
• Cybersecurity, infrmation governance, or digital service delivery
• Experience mdernising organisational infrastructure or digital tools

What you will do:

• Ensure legal, regulatory and constitutional compliance: including charity law, governing documents, relevant legislation, and integrity in decision-making.
• Provide strategic leadership oversight: setting mission, strategic goals, overseeing key organisational decisions and performance.
• Oversee governance structures and risk management: ensuring appropriate systems of control, risk frameworks and delegation arrangements are in place.
• Actively engage with the organisation: building relationships, visiting services, participating in committees, and contributing skills, ideas, and time.

As a large organisation, we need Trustees who can invest a suitable amount of time, on a flexible basis, each month. As a guide, a Trustee could be investing around 5 hours a month to RESPONSE (to include the formal board meetings, which take place bi-monthly). However, if you are unable to commit to this time, we would still like to speak to you about what you can offer!

How to Apply:

Response will continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees and individuals accessing our services. We are proud of our commitment to diversity and inclusion and welcome applicants from under represented backgrounds. For further information and to find out how to apply please visit the RESPONSE website: . Alternatively, if you would like to arrange an initial informal conversation with Nicola Leavesley (CEO) please contact Claire Pouncey, Executive PA on

Beyond Reflections is a charity supporting the needs of Trans+, Non-Binary people including friends and allies. We are looking for an inspriing person who can continue to grow and develop the charity so it continues to advance and improve its impact and sustainability - a full job lack is avalable.

More details can be found at our website where a job pack has full details

About Beyond Reflections

Beyond Reflections is a UK charity providing dedicated mental-wellbeing support to Trans+ people, as well as to their families,

friends, and allies. We offer a combination of group support, one-to-one services, and therapeutic interventions delivered by experienced case workers, counsellors, and therapists.

Our work spans both online and in-person settings, ensuring support is accessible, confidential, and rooted in compassion.

From facilitated support groups and tailored counselling to mentoring, safe social spaces, and specialist guidance, we aim to meet people where they are and provide the right help at the right time.

We play a wider role in strengthening inclusion across society. Our training and development programmes, which have been delivered to organisations such as the CPS, Hampshire Police, B&Q, and the University of Southampton, focus on Trans+ awareness, allyship, leadership coaching, conflict resolution, and policy development. All income from this work goes directly into our hardship fund, enabling us to support those who would otherwise be unable to access help.

Volunteers are an essential part of our organisation. They contribute across support services, events, administration, and governance, bringing a wide range of lived experiences and skills. We provide a supportive environment for volunteers to grow, develop, and contribute to meaningful change.

Our Services

Support Groups and Community Spaces

One-to-One Support

Therapy and Counselling

Mentoring

Practical Support

Job Description and Person Specification

Please read this job description and person specification carefully to help you write your cover letter and tell us how you meet our requirements for the role. We are looking for potential from applicants. Job TItle Chief Executive Officer (CEO)

Salary £40,000 - £52,000 per annum (FTE)

Hours 0.8 - 1 FTE, with some flexibility required to meet organisational needs.

Location Southampton, 3-4 days in the office with options to work remotely when required.

Reports To Board of Trustees

Responsible For Members Coordinator and Admin, Volunteer Coordinator, Revenue Coordinator, Therapeutic Lead. Contractors, including Supervision Lead, Bid Support and Social Media/PR.

Job Description

The Chief Executive will provide clear, compassionate, and forward-looking leadership that strengthens Beyond Reflections’ impact and ensures our services remain safe, accessible, and responsive to the needs of the Trans+ community. They will translate the Board’s vision into organisational strategy, oversee effective operations, and build a culture rooted in our values of respect, inclusion, and empowerment. They will be responsible for guiding the charity through a period of growth in response to increasing demand. This includes developing partnerships across the charity and public sectors, driving financial sustainability, supporting staff and volunteers, and ensuring our services maintain the highest standards of quality and safeguarding.

Key Responsibilities

Strategic Leadership & Organisational Development

● Lead the delivery of the charity’s strategic plan, ensuring the organisation remains responsive to the needs of the Trans+ community.

● Identify opportunities for growth, innovation, and collaboration across the sector.

● Translate strategic priorities into clear operational objectives and measurable outcomes.

Governance, Risk & Compliance

● Act as the primary link between the Board of Trustees and the organisation, ensuring clear communication and timely implementation of Board decisions.

● Ensure full compliance with charity law, safeguarding requirements, quality standards, and regulatory obligations.

● Provide clear, accurate reporting to the Board to support effective governance and decision-making.

● Maintain strong organisational risk management and business continuity processes.

Operational Leadership & Service Delivery

● Oversee high-quality delivery of all services, including support groups, counselling, therapy, mentoring, training, and volunteering programmes.

● Lead and support the senior management team (e.g., Operations, Therapeutic, and Fundraising leads) to ensure effective operational oversight.

● Promote continuous improvement, data-informed decision-making, and consistent service standards across online and in-person provision.

People, Culture & Wellbeing

● Foster an inclusive, trauma-informed, and person-centred organisational culture that reflects the charity’s values.

● Recruit, lead, and develop staff, ensuring strong performance and wellbeing.

● Support and integrate volunteers across service delivery, promoting engagement, recognition, and effective practice.

External Relations & Partnerships

● Act as an ambassador for Beyond Reflections, representing the charity to funders, partners, policymakers, statutory bodies, and the media.

● Build strategic partnerships, including collaboration with broader LGBTQIA+ organisations and health/social care providers.

● Advocate for Trans+ people, contributing to policy, awareness, and sector development.

● Ensure member voices inform organisational decisions and strategic direction.

Finance, Fundraising & Sustainability

● Lead financial planning, budgeting, and stewardship to ensure sustainability and value for money.

● Grow diversified income streams, including unrestricted funding, grants, training revenue, and corporate partnerships.

● Maintain relationships with funders, commissioners, donors, and commercial partners.

Person Specification

We know that no candidate will meet every single requirement in this pack, and we strongly encourage you to apply even if you’re unsure you tick every box. If you share our values, bring relevant experience, and feel motivated by our mission, we’d be very glad to hear from you.

Essential Desirable

Significant senior leadership experience, preferably in the charity, social care, or mental health sectors.

Lived experience as a trans, non-binary, or gender-diverse person, or personal experience connected to the Trans+ community.

Deep understanding of issues facing trans+ (gender-diverse) communities, or lived experience.

Experience in designing or delivering training programmes for organisations.

Proven track record in strategic planning, financial management, and fundraising.

Experience of mental health or therapeutic service delivery.

People-management skills: experience managing teams, developing staff, and supporting volunteers.

Network of relationships in the LGBTQIA+ sector, statutory bodies, or philanthropic funding landscape.

Excellent communication and stakeholder-engagement skills, including public speaking, advocacy, and partnership building.

Experience scaling organisations, diversifying income, or developing trading/social enterprise models.

Strong governance knowledge and experience working with or reporting to a Board of Trustees.

Understanding of digital transformation and digital service delivery.

Commitment to safeguarding, equality, diversity, inclusion, and trauma-informed practice.

Experience overseeing remote, hybrid or multi-site teams.

Demonstrated ability to lead in emotionally complex environments and maintain professional boundaries.

Familiarity with commissioning processes and local authority partnership models.

How to Apply

Submitting an application

To apply for this role please submit your CV and a cover letter to us

Your cover letter should address the following questions and be no longer than one A4 page:

1. 2. Why do you want to be part of Beyond Reflections?

How do your skills and experience meet what is set out in this Job Description?

To be considered for the role you must submit your application by the deadline. We want to see people at their best and so of course will make any reasonable adjustments relating to long-term conditions or disabilities that you need to help you perform at your best. Please let us know if this applies to completing your written application. We also ask you to let us know when submitting your application if you have any requirements for accessibility-related adjustments if you are selected for an interview.

Interviews

First-round interviews will take place in the week commencing 9th February 2026 and will take place online. Second-round interviews will take place w/c 16th February, where you will be asked to give a presentations to Trustees. If you are successful through these stages, you will be invited to the BR offices during the week of 23rd February. If you will be unavailable for any of these dates please mention this in your application email. These dates may be extended subject to the number of applications.

References and eligibility checks

Once we have identified a preferred candidate via the interview process, we will carry out reference checks and legally required checks of eligibility to work in the UK before making a final job offer.

Role overview

The Education and Events Executive will be an enthusiastic and organised early-career professional, supporting the Head of Education and Events in the planning and delivery of a high-quality programme of MSK-focused educational events and resources. The role will involve assisting with the coordination of in-person and virtual education activities, supporting event logistics and administration, and helping to build positive working relationships with clinicians, faculty, industry partners and other stakeholders. The postholder will contribute to ensuring programmes are delivered smoothly and support the ongoing CPD needs of healthcare professionals.

This is an exciting opportunity to join an organisation supporting education and innovation in musculoskeletal health.

About us

We are a UK medical research charity dedicated to improving bone, joint and muscle health – collectively known as musculoskeletal (MSK) health - through research, education, and innovation. Our work aims to reduce the growing burden of MSK conditions on individuals, the NHS, and the wider economy.

We fund and support innovative research that improves patient outcomes and accelerates the development of new approaches to prevention, diagnosis, treatment and management, including partnerships with clinicians, researchers, and early-stage companies.

Our Education & Events department delivers programmes to strengthen MSK education and training while supporting innovation across the MSK community. This includes core training for MSK clinicians, thematic events to raise our profile, and enhanced learning experiences for MSK innovators.

Through our research, education, and partnerships, we aim to increase awareness, investment, and impact in MSK health where it is most needed.

Purpose of the role

As Education and Events Executive, your primary responsibility is to support the Head of Education and Events in the delivery of the department’s objectives. You will contribute to the planning, coordination and delivery of an educational programme of events and resources that support the professional training and continuing professional development (CPD) needs of healthcare professionals working within the musculoskeletal (MSK) field.

This role reports directly to the Head of Education and Events and involves working closely with colleagues and stakeholders to support the smooth delivery of education and events activity.

Key responsibilities 

Delivery of educational programmes

• Support the delivery of a high-quality programme of educational events and courses, working under the direction of the Head of Education and Events and assisting with activities across the event lifecycle, from planning through to evaluation
• Assist with identifying opportunities to develop the events portfolio in line with departmental objectives
• Support the development and maintenance of working relationships with industry partners and stakeholders, assisting with communications and partnership activity as required
• Assist with event budgets, including tracking income and expenditure, processing invoices, and supporting financial reporting
• Support the marketing of events, including helping to prepare and share promotional materials across appropriate channels
• Act as a point of contact for course convenors, faculty and delegates, supporting event-related communications, including responding to enquiries and assisting with travel and accommodation arrangements
• Assist with the coordination of event logistics, including venue bookings, catering, and supporting in-person and virtual delivery using platforms such as Zoom
• Support the recording of virtual events and assist with basic post-production tasks, such as trimming and formatting recordings for distribution
• Provide on-site and virtual support at events to help ensure smooth delivery and a positive delegate experience
• Support post-event processes, including distributing recordings and presentation materials, issuing certificates, and contributing to post-event reports and evaluations
• Assist with CPD accreditation applications where appropriate, supporting compliance with relevant professional standards

Person specification:

Education and qualifications

• University degree, relevant professional qualification or training, or equivalent experience, including demonstrated project management skills
• Willingness to develop project coordination and event delivery skills, with support and training

Experience and knowledge

• Some experience supporting the planning, coordination or delivery of events (in-person and/or virtual)
• Experience assisting with event administration, logistics, or communications
• Experience working collaboratively with colleagues or external stakeholders
• Awareness of continuing professional development (CPD) or training environments, or a willingness to learn
• Basic understanding of project coordination principles, or experience working to plans, timelines and deadlines
• Experience handling data and information accurately, with an understanding of confidentiality and data protection
• Comfortable working with numbers, including tracking costs, invoices, or budgets with guidance
• Awareness of compliance requirements such as data protection and information governance

Skills and abilities

• Clear written and verbal communication skills, with the ability to adapt communication for different audiences
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and confident using digital tools and social media in a professional context
• Strong organisational skills, attention to detail, and the ability to manage multiple tasks and deadlines
• A proactive approach to problem-solving, with the ability to escalate issues appropriately
• Able to work independently on allocated tasks and collaboratively as part of a team
• Willingness to learn, take responsibility, and develop skills over time
• Flexible and adaptable, with occasional willingness to work outside normal hours or travel for events
• Demonstrates professionalism, integrity, and respect for confidentiality
• Calm, positive and reliable, with a commitment to personal development and learning
• Committed to equality, diversity and inclusion in all aspects of work
• Takes initiative and shows enthusiasm for supporting high-quality education and events

Desirable

• Experience of working or volunteering in the charity or not-for-profit sector
• Experience of working in healthcare, education, or a research-related environment
• Experience of using design or content creation tools such as Canva or InDesign
• Basic experience supporting video content, such as editing, formatting or preparing recordings for distribution

Benefits

• Up to 8% annual discretionary bonus based on individual performance and departmental/organisational achievement against targets and KPIs
• Annual cost-of-living review, subject to the financial performance of the organisation
• Flexible working hours within core business hours (8:00am – 6:00pm)
• Pension: 8% total contribution (7.5% employer contribution, 0.5% employee contribution)
• Annual leave: 25 days plus bank holidays, increasing by 1 day per year after 5 years, up to a maximum of 30 days
• Enhanced maternity/paternity package
• Interest-free travel loan
• Access to an Employee Assistance Programme and YuLife wellbeing platform
• Private medical insurance, with discounted family rates
• Bike to work scheme
• Death in service benefit (4× basic salary)

We are looking for a Centre Co-ordinator to support the work of the developing Cambridge Rape Crisis Centre team by ensuring the smooth running of the charity’s office, administration support and fundraising support.

It is a varied role that covers a range of support duties but there are two primary focuses of the role, which are:

1. To ensure effective office administration and support for CRCC and its services.
2. Supporting members of the public to fundraise for CRCC and support the charity’s fundraising volunteers to develop and deliver a programme of community fundraising activities and events.

To give an idea of our priorities for this role, we envisage the post holder’s time over a working week to be split as: 3 days office administration and support and 2 days fundraising support.

It is essential that the post holder has excellent office administrator skills but, whilst fundraising skills are desirable, we are able to offer training to develop the fundraising-related skills needed for the role.

Please note: It is an occupational requirement that the post holder is female, in line with the Equality Act 2010, Schedule 9, Part 1, Paragraph 1.

Location: Hybrid/Remote
Department: Training & Development
Salary: £32,580
Hours: 35
Contract Type: Permanent
 
About the Role
 
TRAINING OFFICER
 
We provide training and consultancy to organisations that work directly with care-experienced young people, in order to upskill and develop professionals who are committed to improving outcomes for children in care and care leavers.
 
We are looking for an enthusiastic and experienced Training Officer to plan, design and deliver training content that makes a real impact. We are seeking an excellent facilitator to deliver this important provision, who is creative, professionally curious and has strong organisational and self-administration skills.
 
The Training Officer will be involved in delivering our standard courses, alongside developing new and innovative pieces of work, including digital, online and in-person training packages. They will also support the delivery, assessment and ongoing development of an accredited learning programme for Personal Advisers in Leaving Care Service Teams.
 
Location
 
Our team currently work remotely from home, with the required attendance of in-person meetings (generally expected once or twice per month). In-person meetings usually take place in our office space in Old Street, London and Become covers the cost of travel within Great Britain for essential in-person meetings.
 
The role of Training Officer also requires regular delivery of training sessions at client venues across England (travel expenses covered).
 
The Old Street office space is available for team members to work from if preferred. For non-London based team members hot-desking options near you can be requested if required.
 
Equity, Diversity and Inclusion
 
As an organisation serving children in care and young care leavers, we are keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is anonymous and will not be connected with your application.
 
How to apply
 
To apply please complete our application form on our recruitment platform by the application close date and time.
 
In the application stage of our recruitment, we ask candidates to upload an up-to-date CV and complete the application form on our recruitment platform. The application form asks for candidates to answer competency-based questions.
 
Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process.
 
To apply for this role, you will need to:

• Provide us with a copy of your CV
• Answer the competency questions in no more than 400 words per question,providing relevant examples to demonstrate how you meet the skills and experience required
• Complete the Equity and Diversity Monitoring Form (this is not compulsory,but the information is very useful to us)

 
If you have any reasonable adjustments to request for this recruitment process (at any stage) please advise us on your application form.
 
Interview Details
 
Interviews will have two parts:

• A session with young people;
• A panel interview with Become staff.
• Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person in London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.  

 
Interviews will take place:
 
Young people’s panel: 3rd March 2026
Staff panel: 5th March 2026
Become embodies and promotes fairness in our recruitment process. As part of this short-listed candidates invited to interview will be sent the interview questions in advance.
 
Please Note
 
All applicants must have a Right to Work in the UK. Although the role is hybrid, we are unable to offer work visas or sponsorship for any candidates.
 
We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll 
 
Benefits: Real London Living Wage Employer; Generous Annual Leave Scheme; Flexible working; Pension Scheme; Life Insurance Scheme; Health Cash Plan; Access to a Rewards and Benefit Platform; Signatory of Halo Code; Disability Confident Employer; Employee Assistance Programme available 24/7; Fostering Friendly Employer; Support for Team Members with lived experience; Access to Virtual GP
 
REF-226 360

Head of Customer Contact - Repairs

A place to make a difference

Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.

About the role

We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.

As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).

What you’ll be doing:

• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service

Salary

The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager

REF-226 304

A place to drive change
 
Location: Bradford, Hybrid (2–3 days in the office, with travel as required for meetings and training)
Salary: circa £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 hours per week, Monday – Friday, 9am–5pm
 
Thousands of families depend on us for safe, sustainable and affordable homes. As we continue to transform our services and modernise how we work, technology is becoming central to how we deliver for our customers.
 
It’s this belief—that everyone deserves a place to call home—that drives everything we do. Together, we’re innovating, improving, and finding new ways to support our customers and colleagues.
 
If you’re looking for a career that creates real impact and supports meaningful change, this is the place to be.

About the role
 
Lead, innovate and shape our digital future.
 
We are investing in technology like never before. To support this transformation, we’re looking for a visionary and hands-on Head of IT Development to lead the teams who design, build and assure the digital services our colleagues and customers rely on every day.
 
This role is perfect for someone who thrives at the intersection of strategy and delivery: you’ll architect modern Azure-based platforms, lead talented development and testing teams, and champion engineering practices that raise quality, improve performance, and accelerate delivery.
 
This isn’t just a technical leadership position—it's an opportunity to shape the technology landscape of an organisation with a genuine social purpose.

Salary
The spot salary for this position is £77,405 per annum for applicants who fully meet the requirements.
Applicants who are still developing some skills may start at 5% or 10% below the spot salary, with clear support to progress to the full amount.

About you

•     Extensive experience with the Microsoft tech stack and ideally Azure cloud environments.
•     Strong grounding in modern engineering practices—API-first, microservices, DevOps, CI/CD and resilient architectures.
•     Proven ability to balance strategic thinking with hands-on technical understanding.
•     Strong leadership skills, with experience supporting multidisciplinary and partner teams to perform at their best.
•     A passion for agile delivery, continuous improvement and embedding robust quality throughout development.
•     Experience aligning development and testing activities with organisational goals and technology strategy.
•     Solid architecture understanding and confidence overseeing solution design.
•     Experience assuring output quality from internal and augmented development/testing teams.
•     Excellent communication, influencing and stakeholder management skills.
•     Experience defining meaningful KPIs and reporting on team performance.
•     Experience managing external vendors and ensuring alignment with internal standards.

A place to build a future

We’ve got big ambitions—and we’re looking for people who want to grow with us. You’ll have opportunities to learn new skills, shape your career direction and contribute to a collaborative, supportive environment.

What you’ll receive:

•     Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more.
•     Health & wellbeing: Cash health plan, Health MOTs, online GP, gym discounts, and a volunteer day for a cause you care about.
•     Financial perks: Car leasing options, salary sacrifice benefits and exclusive discount schemes.
•     Future security: Defined Contribution and Defined Benefit pension options, plus life assurance at three times your salary.
•     Family-friendly policies: Enhanced parental leave and flexible working options.
•     Career development: Leadership training, apprenticeships, internal programmes and more.

 
This is more than a job—it’s a place to make an impact, be valued, and build a meaningful future.
 
We’re committed to inclusion
 
We believe diversity makes us stronger and we’re committed to creating a workplace where everyone feels respected and able to thrive.

If you need reasonable adjustments during the recruitment process, just let us know—we’ll make it happen.
 
Please note: Candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship licence.
 
If you want a place where you can make a positive difference—to society, to our organisation and to your future—apply now.
 
Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches.
 
You may have experience of the following: Head of IT Development, IT Leadership, Software Development Manager, Azure Architecture, Microsoft Tech Stack, Cloud-Native Development, API-First, Microservices, DevOps, CI/CD, Modern Engineering Practices, Quality Assurance, Test Automation, SDLC, Digital Transformation, IT Strategy, Technical Leadership, Engineering Manager, Solution Architecture, Agile Delivery, Progressive Delivery, Infrastructure-as-Code, Event-Driven Architecture, Systems Integration, Stakeholder Management, Vendor Management, Technology Innovation, etc.
 
REF-226 182

5Rights is seeking to recruit an outstanding​ professional​ Senior Public Relations Adviser to support our world-leading NGO at a time of exceptional visibility and opportunity to scale our impact. This is a remote role​ and can be based either in the UK or Belgium.​

​
About 5Rights​

5Rights Foundation exists to ensure a digital world that will serve children and young people today and for future generations. We are a small team of senior professionals and experts delivering change in how the digital world works. We have shifted the narrative and the agenda through provocative comms campaigns (e.g. Twisted Toys), pioneering research (e.g. Pathways) and award-winning tools (e.g. Child Online Safety Toolkit). We continue to drive real-life change thanks to an outstanding track-record of delivering legislation (e.g. Californian Age Appropriate Design Code), policy and regulatory frameworks (e.g. UNCRC General comment No.25), and industry standards (e.g. IEEE 2089).​​

Role Purpose​​​

The Senior Public Relations Advisor leads 5Rights' external public relations and media strategy, positioning 5Rights as a global authority on children’s rights in the digital environment. The role shapes the public narrative around our mission, ensuring 5Rights’ work achieves maximum visibility, credibility and impact with policymakers, the media, industry and the public.​

This is a senior, strategic role requiring exceptional judgement, political awareness and strong relationships across media and stakeholder landscapes.​

Key Responsibilities​​

• ​Develop and deliver a comprehensive public relations strategy aligned with 5Rights’ mission and policy objectives.
• ​Position 5Rights as a leading voice on children’s rights​ in the digital environment in UK, EU and international media.
• ​Anticipate emerging issues and shape proactive public relations strategies around key policy moments, research releases and advocacy campaigns.
• Protect and enhance the organisation’s reputation, including crisis communications and risk management.
• Build and maintain strong relationships with senior journalists, editors and broadcasters across national and international media.
• ​Secure high-profile coverage in print, broadcast and digital media.
• Act as principal media advisor to the Executive Director and senior leadership team.
• Support and coach senior spokespeople and youth representatives for media engagements.
• ​Lead public relation planning for major campaigns, policy launches and advocacy initiatives.
• ​Advise on strategic partnerships and external engagement from a public relations perspective.
• Represent 5Rights at events, conferences and high-level meetings as required.​
• Contribute to strengthening 5Rights’ overall public relations impact by bringing senior PR expertise, networks, and strategic media insight to the team.​

Person specification​

This is a highly challenging and rewarding position for a professional with the following attributes:​​

Essential skills and attributes: ​

• ​Extensive senior-level experience in public relations, communications, journalism or public affairs, ideally within policy, advocacy, human rights, technology, or social impact sectors.
• Proven track record of shaping national and international media coverage and securing high-profile placements across print, broadcast and digital platforms.
• ​Demonstrated experience leading public relations and media strategy, including reputation management, at organisational or campaign level.
• Experience advising senior leaders and acting as a trusted public relation expert in high-stakes and politically sensitive environments.
• Exceptional writing and editorial skills, with the ability to translate complex policy, technical and research content into compelling public narratives.
• Deep understanding of media landscapes, political processes and public policy dynamics, particularly in the UK, the EU and internationally.
• Experience of crisis communications and issue management.
• Outstanding judgement and political awareness.
• ​Strong strategic thinking combined with hands-on delivery.
• Highly developed interpersonal skills with the ability to influence and build relationships at senior level.
• ​Confident, authoritative and credible spokesperson when required.
• Excellent project management and organisational skills with the ability to manage multiple high-profile priorities simultaneously.
• ​Ability to work under pressure and respond rapidly to fast-moving external developments.
• Strong collaboration skills and ability to work effectively across multidisciplinary teams.
• High standards of professionalism, discretion and integrity.
• Deep commitment to the mission and values of 5Rights Foundation.
• Resilient, adaptable and solutions-focused.​
• Proactive, self-motivated and comfortable working with a high degree of autonomy.​​

Desirable skills and attributes:​

• ​Experience working on children’s rights, digital rights, technology policy or online safety.​
• Experience of international advocacy and global communications.​

Practical details​

• ​Location: Remote position in either the UK or Brussels. Some international travel required.​
• Salary: €80,000 / £70,000 per annum including all benefits.​The final offer will depend on skills and experience.​
• ​One-year contract, renewable dependent on impact.​
• Working hours: Full time (38h week), with occasional accommodation necessary for work across time-zones. ​
• Statutory pension contribution.​
• 25 days annual leave per annum.​
• Work equipment including a laptop will be provided.​
• ​Starting data: ASAP, depending on notice period.​
• Reporting line: Leadership team

5Rights values diversity and we strongly encourage people from under-represented groups to apply for this role. We aim for our recruitment to be inclusive and equitable, and we strive to constantly learn and improve in this regard. 

How to apply​

Please send your CV and a brief cover letter by 31st January 2026 via our website.​

The Operations Director is a  senior leadership role at St Stephen’s, helping turn vision and strategy into effective day-to-day delivery. A highly relational role, combining strong operational leadership with collaboration, trust-building and a genuine care for people. The person we are looking for will lead across people, finance, systems, buildings and operations helping the church respond to the Holy Spirit and deliver our mission well.

ODI is seeking an exceptional Head of Global IT—a high‑calibre technology leader with high emotional intelligence, servant‑hearted authenticity, and a deep passion for strengthening the most persecuted Christians and praying for their connection with the global Church.

This individual will embody ODI’s ministry‑driven purpose, continually improving our operational effectiveness and safeguarding our security as we serve the persecuted Church. If you’re a mission‑aligned IT leader who thrives on building resilient systems that empower global ministry, this could be your next calling.

The primary responsibilities of the Head of Global IT are:

• Global IT team leadership and management (approximately 25 staff & contractors)
This includes business analysis, project and program management, solution design and selection, technical architecture, software development and maintenance, customer support, infrastructure, and cybersecurity.

• Alignment through influence
Build strong, trust‑based relationships with executives and functional leaders across fundraising and field operations, using influence, communication, and demonstrable value to drive voluntary alignment.

• AI and innovation
Champion the adoption of AI and automation (e.g., business analysis, software development, analytics, workflows, decision support) to improve program effectiveness, supporter engagement, and internal efficiency.
Promote the Enterprise Architecture, AI, and innovation processes to identify emerging technologies to help drive solutions that increase the value of IT support and services.

• Cybersecurity
Ensure effective cybersecurity posture globally, including policies, awareness, identity and access management, monitoring, incident response, and alignment with relevant standards and regulations.

• Global IT governance
This includes standards and policies that balance consistency with local flexibility, in close partnership with international leadership, fundraising bases, and field operational entities.
Lead and facilitate the creation of governing principles and a board to guide EA and AI decision‑making (e.g., foci, prioritization, value realization, allocation of roles and responsibilities) to enable the long‑term Ministry strategy.

• IT portfolio and program management
This relates to major technology initiatives, ensuring alignment with strategy, clear business cases, disciplined prioritization, and on‑time, on‑budget delivery.

• Infrastructure
Oversee Azure and Microsoft‑centric infrastructure, collaboration platforms (e.g., M365/Teams/SharePoint), and core business applications, ensuring reliability, scalability, and security for a 60+ country footprint.

• Networking
Provide oversight of vendors, partners, and outsourcing relationships to maximize quality, cost‑effectiveness, and mission fit.

Your Key Qualities

Open Doors believes that spiritual maturity, character, and behaviour are as important as competence. Therefore, the Head of Global IT is:

• A devoted follower of Jesus with a heart to strengthen persecuted Christians.
• Prayerful and able to take IT decisions founded on faith in God.
• Able to build strong relationships across national cultures.
• Able to empower others and intentionally develop future IT leaders.
• Prepared to make difficult decisions and have honest conversations with grace.
• Active in a local church that supports their vocation and provides spiritual support.
• Emotionally intelligent and aware of the impact of their leadership on people.
• Able to communicate complex topics in simple, compelling language for non‑technical leaders.
• Strong in integrity, stewardship, and accountability, recognizing the responsibility of managing donor‑funded resources.
• Experienced in negotiating and influencing at a senior level, combined with strong interpersonal and collaboration skills.
• Proven IT skills and experience in the areas of:
o Technology and architecture.
o Delivery and methods: proficiency in business analysis, requirements elicitation, and solution evaluation.
o Data, AI, and process improvement, including process mapping, optimization, and automation.