Director of operations and volunteer management jobs
About the role
At some point in our lives, we or someone we love will need hospital care. At UHCW Charity, we’re here to make those moments better - funding the extras that go beyond NHS provision, from life-saving equipment and pioneering research to more comfortable, welcoming spaces and support for patients, families and staff when they need it most.
We’re looking for a Fundraising and Events Lead to play a key role in delivering and growing income across corporate, community and events fundraising. This is a hands-on role where you’ll lead day-to-day fundraising activity, build strong relationships with supporters, and ensure every interaction reflects the quality and care at the heart of our charity.
You’ll work closely with the Head of Fundraising to drive forward plans, strengthen supporter journeys, and ensure our fundraising is proactive, well-coordinated and consistently delivered. You will also line-manage and support our Fundraising Assistant, helping them to develop and thrive in their role.
What you’ll be doing
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Leading the delivery of fundraising activity across corporate, community and events income streams
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Planning and overseeing a varied events programme, ensuring high-quality supporter experiences
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Building and managing relationships with corporate partners, community groups and key stakeholders
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Supporting and inspiring fundraisers across the Trust, local community and beyond
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Developing fundraising materials, campaigns and communications in collaboration with marketing
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Overseeing supporter journeys and stewardship to improve engagement, retention and income
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Managing and supporting the Fundraising Assistant
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Using our CRM (Beacon) to track activity, analyse performance and inform future planning
About you
You’ll be a proactive and organised fundraiser with experience delivering events and building excellent relationships that generate income. You’ll be confident managing multiple priorities, spotting opportunities, and ensuring a high standard of supporter experience at every stage.
You’ll also bring:
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At least 3 years’ experience in fundraising or a similar role
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Strong communication and relationship-building skills
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Experience planning and delivering events or fundraising activities
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The ability to work independently while contributing to a collaborative team
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Confidence using data and insight to improve performance
Most importantly, you’ll be motivated by making a genuine difference and helping us grow support for our hospitals and communities.
Why join us?
This is an opportunity to take ownership of a broad and varied fundraising portfolio within a well-respected NHS charity. You’ll play a key role in shaping supporter experiences, growing income sustainably, and building relationships that have a real and lasting impact.
We offer:
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27 days annual leave plus public holidays
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A pension scheme with matched contributions up to 7%
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Blue Light Card discounts
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Employee Assistance Programme
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Opportunities for professional development
Join us and help make a real difference for patients, families and staff across Coventry and Warwickshire.
Registered Charity
1 - 5
UHCW Charity enhances NHS care by funding equipment, research and better spaces, improving experiences for patients and families.
Thank you!
JOB TITLE: Kinship Community & Family Support Worker
RESPONSIBLE TO: Kinship Services Manager
HOURS OF WORK Part-time 28hours (evening and weekend work will be required)
LOCATION: Hybrid – in person community delivery, with requirements to attend office base in Edinburgh/East Lothian, and home working possible
SALARY / GRADE: Fixed term 24 months (with potential for extension, funding allowing)
Grade 4 / £28,615 per annum fte – pro-rata
KEY WORKING RELATIONSHIPS
•Kinship Services Manager
•Adoption UK Scotland and Kinship service colleagues
•The Adoption and Kinship Community in Scotland
•Local Authorities and external commissioners
PURPOSE OF THE ROLE
·To support the community work of Adoption UK Scotland and their kinship services, to provide professionals, parents/carers, children, and young people access to information, resources, and services for kinship communities and to engage with families in their local communities.
·To offer a front-line service, primarily to kinship families based in the East Lothian Community, by supporting delivery and administration for activities and events, including regular support groups delivery, youth and family events. Support of events in other areas in Scotland based on resources and availability.
·To hold and manage kinship care family cases, providing direct family support within service guidelines and delivery model.
·Support planning, organisation of, and attendance at, in person and online events through funded projects and services to bring together kinship families and individuals, enable peer support, build a sense of community and promote an active and supportive Community Network.
·To respond to enquiries received via the Information and Support Service and relevant email inboxes with relevant information and/or signposting.
·To be part of the wider kinship service team within Adoption UK Scotland, working across teams and services.
·Work collaboratively with colleagues across all services areas of Adoption UK
MAIN DUTIES AND RESPONSIBILITIES
·Working alongside service leads within the kinship teams, and with the wider community team members to plan and deliver specific events and activities for East Lothian Council Kinship community members, and kinship families in wider areas where resources and availability allows.
·Provide administrative coordination for community groups, including collating event materials, gathering feedback and evaluations for reporting purposes, supporting delivery of events, maintaining records using existing required systems, and responding to enquiries via our Information and Support line and relevant email inboxes.
·To facilitate referral meetings with new kinship carers accessing the East Lothian Kinship Support Service, including initial assessment of need to identify suitable support and signposting requirements
·To hold responsibility for administrative requirements relating to referrals and cases within the East Lothian Kinship Support Service, including setting up new cases and recording service delivery interactions, using existing Adoption UK systems and processes
·To work with colleagues in the Foundations for Families kinship support service to support delivery where time and resources allow, and coordinate activities between services where appropriate.
·To report to line manager and directors in Adoption UK Scotland relating to service delivery, including contributing to monitoring and reporting on activities.
·To work alongside Adoption UK colleagues to develop and improve resources and services for kinship carers
Knowledge and experience
- Demonstrable knowledge and understanding of the kinship legislation system, issues and challenges faced by kinship individuals. (Essential)
- Experience of engagement and direct work with families (Essential)
- Experience of facilitation of in person and online groups (or commitment to learn) and commitment to digital safeguarding (Essential)
Qualifications and Education
- Relevant degree or qualification (e.g. community work, social sciences) or equivalent experience (Essential)
Skills and abilities
- Report writing and record keeping (Essential)
- Excellent communication skills, both written and verbal (Essential)
- Ability to build and maintain relationships (Essential)
- The ability to use Microsoft Office (Word, Excel, Outlook) (Essential)
Accountability
- Liaise with colleagues to share updates and information
- Report to supervisor and relevant managers and external commissioners on activities
Behaviours
- Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
- Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
- Follows all policies and procedures relating to risk assessments, safeguarding and youth service delivery
- Contributes to an open and honest culture
- Encourages challenge and creativity, transparency and consistency.
- Leads by example.
- Offers outstanding service to members.
- Promotes cross functional team working, sharing skills and knowledge
- Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
- Valuing the opinion of other. Treating colleagues and other stakeholders with respect.
- Takes pride in own development, committed to achieving high standards and agreed objectives
Registered Charity
51 - 100
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Thank you!
Head of Direct Dialogue
Location: Flexible / Home-based (with regular travel to London and nationwide)
Salary: £65,000
Contract: Permanent
Shelter is leading the movement to defend the right to a safe home, and to win this fight, they are expanding their award-winning income generation team. Shelter is now looking for a strategic and ambitious Head of Direct Dialogue to lead its high-impact face-to-face fundraising programme.
As Head of Direct Dialogue, you will set the vision and strategy for one of Shelter’s most vital acquisition channels. This is a senior leadership role within the Individual Giving team, responsible for managing a £4m investment budget to deliver sustainable, long-term growth across cause-led and lottery products.
Leading a hybrid model of in-house teams and external agencies, you will oversee the end-to-end delivery of campaigns that inspire thousands of new supporters. You will be a highly visible leader, spending time in the field to support non-desk-based teams while ensuring the highest standards of compliance, risk management, and supporter experience. This is an opportunity to innovate, using data-driven insights to optimise supporter journeys and embed direct dialogue expertise within the wider mobilisation plans.
Shelter is looking for a commercial and entrepreneurial leader with extensive experience in large-scale direct dialogue campaigns. You will bring:
- Strategic Expertise: A proven track record of leading complex fundraising programmes across in-house and agency channels.
- Contract Management: Experience managing high-value partnerships (£1.5m+) with the ability to negotiate and drive high performance.
- Analytical Thinking: A data-led approach to budget modelling, forecasting and scenario planning in evolving environments.
- Regulatory Knowledge: In-depth understanding of the Code of Fundraising Practice and Gambling Commission regulations.
- Inclusive Leadership: A commitment to diversity and the ability to foster an equitable, high-performing team culture where people can be their authentic selves.
For further information on the role and how to apply, please download the Candidate Pack.
Closing date: Monday 4th May, 9am
