Director of programme development jobs

The Head of Operations is responsible for the effective and efficient delivery of all operational functions of the Foundation to enable achievement of its global mission and strategic objectives.  The Head of Operations ensures that systems, people, processes and resources are aligned to support programmes across multiple countries while maintiaing high standardds of governance, risk management and financial stewardship.

This is a senior leadership role, working closely with the CEO and Members of the Foundation around the world, acting as the key bridge between strategy and delivery.

Role: Commercial Manager
Location: Hybrid working with a minimum 2 days per week in the Thame office
Salary: £50,000.00 - £53,000.00
Hours: 37.5 per week
Contract: Permanent
Reports to: Commercial Director
 
Making growth work – sustainably and responsibly

Affinity Trust is a values-led social care charity supporting people with learning disabilities, autism and other assessed needs to live their lives, their way.

We’re growing - and with that growth comes a clear responsibility: to ensure our contracts, services and partnerships are commercially viable, operationally strong, and true to our social purpose.

We’re looking for a Commercial Manager who brings commercial rigour as well as curiosity - someone who can improve performance across existing contracts as confidently as they develop new opportunities.

This is a pivotal role, working closely with the Commercial Director, Finance, Operations and senior leaders across the organisation.

About the role

As Commercial Manager, you’ll play a key role in strengthening the financial sustainability and commercial performance of Affinity Trust.

You’ll focus on:

• ensuring existing contracts and services are commercially viable,
• identifying and delivering efficiency and value-for-money improvements, and
• developing strong, evidence-based business cases for growth, diversification and partnerships.

You’ll work across the organisation to turn insight into action - balancing ambition with realism, and growth with long-term sustainability.

What You’ll Do

• Strengthen commercial performance by reviewing contract viability, improving profitability, and leading value-for-money and efficiency initiatives.
• Develop robust business cases for growth, diversification, and partnerships, working closely with Operations and Finance to assess affordability, risk and return.
• Support sustainable growth by identifying new commercial opportunities and carrying out early-stage due diligence on partnerships or acquisitions.
• Use insight and data to track performance through clear KPIs and dashboards, informing senior decision-making.
• Work collaboratively across the organisation to ensure commercial decisions are operationally deliverable, person-centred and values-led.

What We’re Looking For

You’ll bring:

• Strong commercial and financial acumen, with experience improving contract performance or commercial efficiency.
• Proven experience developing and evaluating business cases and financial models.
• Understanding of commissioning, contracting and funding in social care, health or housing.
• Confidence working across teams and influencing senior stakeholders.
• A practical, analytical mindset - able to spot risk, challenge assumptions and find solutions.

How You’ll Make an Impact
You’ll help shape sustainable, person‑centred growth by aligning colleagues, ensuring commercial efficiency, and turning strategic ideas into real results.

What will we do?

• We offer hybrid working (min. 2 days/week in Thame)
• 31 days’ annual leave (inc. bank holidays), rising with service
• Health cash plan, Pension, Life assurance, Employee Assistance Programme
• Blue Light Card, option to buy extra annual leave
   

Inclusion, accessibility and our commitment to diversity
Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support. 

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy. 

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

 

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

To provide high quality and comprehensive helpline advice, information, practical and advocacy support relating to violence against women and girls (VAWG) perpetrated against Black and minoritised women and girls.

To work alongside helpline Coordinator and helpline volunteers and ensuring the service is trauma-informed, safe, and effective.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Do you have significant HR experience, with an ability to build strong partner relationships, and a track record of resolving key people issues through advice to managers? Can you manage your own workload, taking personal responsibility for progressing people activities?
We are recruiting for an experienced HR Business Partner to partner with managers and heads of department on all people matters in specific areas of the charity.  

What does this job do?
Reporting to the Senior HR Business Partner, the successful candidate will:

• build and maintain strong working relationships with key stakeholders in specific areas within the charity, acting as a trusted partner for HR related advice.  
• develop a thorough understanding of partnered areas including departmental objectives, role and team structures, and key people issues. 
• provide tailored HR advice and guidance, using metrics and data to spot trends and identify risks and areas of opportunity. 
• manage informal and formal employee relations cases to successful resolution
• work closely with specialist teams in HR to improve people practices.

We currently have two opportunities available in the team:

• a full time, permanent position based at a rehoming centre in the South of England with frequent travel across the region (Basildon, Cardiff/Bridgend, Canterbury, Evesham, Harefield, Ilfracombe, Newbury, Salisbury, Shoreham-by-Sea, Shrewsbury, Snetterton),
• a fixed term contract until February 2027 (both part-time and full-time applications considered) based in the London office, predominantly London based teams, but with some travel.

First stage interviews for this role are provisionally scheduled for 5th and 6th March 2026 on Teams, with second stage interviews taking place the following week at our London office.

Could this be you?
Ideally qualified to CIPD level 7 (or with equivalent experience), you will have previously worked in a similar role and will have a proven track record of resolving key people issues through a thorough understanding of departmental activities, and tailoring advice to managers.  You will have significant experience in successfully resolving a wide variety of complex ER issues with the ability to build and maintain strong partner relationships, as well as also the ability to communicate complex and sensitive information to diverse audiences.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

About us

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. 

About the role

This role is term time working 37 hours X 42 weeks.

Are you passionate about helping young people rebuild confidence, re-engage with education, and discover their future potential?
Do you thrive in a dynamic environment where no two days are the same? If so, we’d love to hear from you.

We are looking for an enthusiastic, compassionate, and energised Assistant Team Leader to support the delivery of the King’s Trust Team Programme. This is a practical, people-focused role supporting young people who are returning to education after significant barriers or disadvantage.

As Assistant Team Leader, you will work closely with the Team Leader to run three Team cohorts each academic year, helping to deliver a high‑quality, trauma‑informed programme that builds skills, resilience, and ambition.

You will:

• Support the planning and delivery of three King’s Trust Teams per year.
• Assist in delivering daily sessions, group work, and activity-based learning.
• Help lead team-building activities, outdoor learning, and confidence-building projects.
• Join the team on a residential trip three times per year, supporting young people to step out of their comfort zone safely and successfully.
• Support young people to plan, organise and deliver their community impact project.
• Encourage teamwork, problem-solving and positive contribution.
• Assist learners in securing meaningful work placements aligned to their personal interests and future aspirations.
• Visit learners on placement and provide ongoing support to ensure they thrive.
• Work as part of the Pre-Technical, supporting learners with social, emotional, and educational barriers.
• Use a trauma-informed approach to create safe, trusting relationships focused on progress and wellbeing.
• Promote positive behaviours, routines, and engagement.

If you want to find out more about the role please contact Rachael Dickens, Academy Director

What we can offer you 

As the successful candidate, you will be offered a salary of between £26,916 - £29,225 per annum (this will be pro-rata'd to reflect the weeks worked) based upon a combination of the skills, knowledge and experience that you can bring to the role. 

Our benefits  

• Enhanced Pension contributions scheme with SYPA - 17.1%
• Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period 
• Health and wellbeing, we offer
  • Employee assistance programme through Bupa
  • Occupational Health through PAM
  • Free eye tests for VDU users
• Free Parking is available at the majority of our campuses

Further information can be found on ourBenefits andCareer Developmentpages.

Disability Confident 

We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us.

Armed Forces Covenant  

As part of our commitment through the Armed Forces Covenant,we’re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. 

Safeguarding  

We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures.  Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding 

Next Steps: 

To apply:Click apply online and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team. CVs are currently not accepted. 

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.   

Closing date: 1st March 2026

Please be aware – If we have a high number of applications, we may decide to close the vacancy earlier. 

YOUR PURPOSE

To research, develop and secure funding, projects and opportunities that deliver DMWS’s charitable objectives and to support ongoing stakeholder management to ensure positive relationships.

This involves researching and applying for funding and contract tender opportunities to support the armed forces community and other frontline services. This will include Trusts and Foundations, corporate partnerships and tenders with organisations that include the military, police, NHS, Fire service and other organisations with frontline roles.

The aim is to secure funds and opportunities to support DMWS beneficiaries and to increase DMWS footprint.

The role will also require report writing to present evidence of DMWS delivering effective value for money and positive impacts for our beneficiaries in line with the funder’s requirements. An ability to also promote our outcomes through case studies and social media posts would also be advantageous.

Travel will be required and some occasional overnights stays can be required.

Benefits

- Annual Leave: We give employees 30 days a year annual leave plus public holiday (pro-rata'd for part time employees).
- Pension: Auto enrolment onto DMWS workplace pension scheme- Subject to eligibility. You will make a minimum contribution of 5% which DMWS will match. Contributions will be matched up to 6% by DMWS.
- Death in Service Scheme: Three times your annual salary to nominated beneficiaries - subject to eligibility.
- Flexible Working: All flexible working requests are considered - many of our staff work flexible hours and work wholly, or partly from home.
- Smart Health: Access to a 24/7 virtual GP service, with a counselling service and on-line help and support around health and well-being matters.
- Work-based Parking/Mileage: For those who pay to park at their work-base, fees are repaid through expenses. Mileage claims are reimbursed in line with HMRC guidelines.
- Enhanced Sick Pay: Enhanced sick pay scheme for all employees upon completion of their probationary period.
- Staff Recognition: Staff are regularly recognised for their work by the leadership team and their peers, via internal events, social media, and industry awards.
- Personal Development Programme: DMWS supports employee continuing professional development and training.
- Above all, being part of the DMWS team means that you are making a difference to the lives of those working on the frontline.
- Great training opportunities.
- £25 contribution towards eye tests and a contribution of £50 towards glasses. (As long as they are only needed for DSE use and not otherwise needed on a standard prescription).
- Enhanced maternity/paternity/adoption family friendly benefits.

Full job description is attached. 

Applications close on 18th March 2026Applicants must hold a full UK Driving Licence and have access to a vehicle. Applications will be considered as they are submitted. DMWS reserve the right to close the application process early.

We’re looking for a skilled and values-driven Training Manager to design and deliver an accredited development programme supporting ex-service users to progress into Refuge Case Worker roles.

You’ll lead a 3-month accredited training programme followed by 6 months of supported, on-the-job development, with two cohorts each year over a three-year funded period. Managing the programme end-to-end. The training programme will be engaging, directly delivered by you alongside specialist partners. You’ll ensure it is trauma-informed, culturally competent, survivor-led and accredited, combining face-to-face and online learning with structured placements in our refuges.

This role is central to strengthening our workforce, creating safe employment pathways for Black and minoritised women survivors, and building a sustainable, skilled refuge workforce.

Due to the nature of work and focus of LBWP, the organisation considers the candidate’s race and gender, to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010. Therefore, this post is open only to Black and minoritised i.e. Global Majority, women.

About you

We are looking for a highly motivated and experienced individual, who is capable of creating and delivering a strategic approach to commercial partnership development. The role requires an inspiring, solutions-focused and forward-thinking individual, with a proven track record in commercial development. Candidates should have an understanding of the relationship between charities and the healthcare industry, including pharmaceutical companies, and be able to show relevant experience of taking a strategic approach to creating and further developing a commercial development proposition, within either the voluntary or private sectors.

A self-starter, happy working independently, and as part of a team, we are looking for a strategic thinker with well-developed business/commercial skills and the ability to translate strategy into action. The successful candidate will be an accomplished communicator, who is able to create new and build existing relationships, and work in partnership with internal and external stakeholders. As well as creating strategy, you will need to be comfortable delivering all aspects of business development including initial prospecting, preparation, presentation, negotiating, handling objections, closing, and ongoing partnerships stewardship and development.

About the role

After extensive scoping work throughout 2025, we are launching an exciting project to create a step change in the way we deliver our organisational knowledge, clinical expertise and information to add commercial value to potential customers across a wide range of sectors, including healthcare, diagnostic and pharmaceutical companies.  This new role of Head of Commercial Development will own the creation, development and delivery of this work.

You will be responsible for leading the creation of a commercial proposition for Myeloma UK, which will deepen relationships with the healthcare industry, pharmaceutical industry and other associated sectors, to promote Myeloma UK’s knowledge and expertise for commercial return.  You will lead, develop and deliver our commercial development strategy, to include research, partner development and ongoing portfolio growth and development, to deliver a long-term, sustainably growing income stream from Myeloma UK’s commercial relationships.  In addition, you will be expected to develop strong collaborative relationships with all stakeholders, including key individuals across the organisation. 

About us

 Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

 We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

 Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

 Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.

How to apply

 If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending us:

1. A cover letter (no more than 2 pages long) telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close at 9.00 am on 23 February 2026.  First interviews will be held on 2 March 2026, with second and third stages taking place on 4 and 9 March 2026.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

ROLE OVERVIEW

You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas.

You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK’s membership thrives and aligns with our purpose, mission and vision.

RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff.

 

KEY TASKS AND RESPONSIBILITIES

• Regular communications and support to branches and lifesaving clubs
• Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond
• Conduct research and horizon scan for new opportunities for our members
• Conduct research to identify and understand potential new members and opportunities to support growth and meet need
• Conduct research to identify and connect with relevant external stakeholders
• Drive new membership onboarding, ensuring a seamless and effective experience
• Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes
• Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns
• Ensure clear and concise processes are in place to support membership experience, retention and growth
• Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends
• Develop tailored marketing materials to support our membership offer and recruit new members.
• Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society’s purpose, mission and vision.
• Respond to membership queries and provide an excellent service together with timely responses
• Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
• Manage data collection processes, including compliance requirements of membership criteria
• Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs
• Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction
• Support the development and refinement of directorate strategies
• Lead and deliver an annual membership survey and analysis to produce meaningful feedback
• Ensure that all membership processes and policies are up to date
• Attend the RLSS UK Sports Committee
• Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events
• Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs
• Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership

OTHER DUTIES & RESPONSIBILITIES

• Lead on and support ad hoc projects as required
• Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
• To demonstrate and uphold the Society’s values and behavioural standards at all times.
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes

• At least 10+ years’ experience in a Membership role
• Significant experience of working at a leadership role level ideally in a membership organisation
• Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders
• Demonstrable experience of membership retention and acquisition
• Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation
• Demonstrable experience of delivering member-focused solutions within a membership organisation
• Excellent communication, engagement and interpersonal skills
• Excellent presentation, listening and negotiation skills
• Proficiency in CRM software and MS Office applications
• Willingness and ability to travel as required for the role including occasional evenings and weekends

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of RLSS UK
• Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership
• Understanding and experience of the application of safeguarding laws

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership

Closing Date – 11.59pm, Sunday 1st March 2026

Interview Date – First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Reporting to: Associate Director, Policy & Influencing
Contract type: Fixed term to end December 2026
Hours: This is a full-time post [35 hours per week], however, we welcome applicants with proposals for shared working arrangements or other flexibilities. We are also open to applicants with an interest and expertise in one or more of the devolved nations who wish to apply on a part-time basis.
Location: Home based and flexible with some travel across the UK.
Closing date: Wednesday 18th March 2026
Reward package: £51, 000 - £57, 000
 
Overall Purpose
 
NHS Charities Together is at a critical stage in its strategy and needs to ensure the NHS charity sector and its operating environment in Scotland, Wales and Northern Ireland is well understood, supported and positioned for sustainable growth. This fixed-term role will build understanding of, and support the development of, the sector across the devolved nations by combining strategic scoping, membership and financial modelling, and future planning with practical implementation. The postholder will strengthen insight, partnerships and capacity, and help scope what an effective investment, support, and resourcing model for NHS Charities Together’s work in the devolved nations might look like, to maximise impact for patients, staff and communities.
 
Overall Objectives
 
1. Build a robust evidence base across Scotland, Wales and Northern Ireland by mapping, scoping and modelling the NHS charity sector, including membership and income-generation potential, to inform strategic planning and sector support.
2. Strengthen member capacity and capability by providing advice, guidance, and practical support to NHS charities in the devolved nations, working closely with other NHS Charities Together teams - including membership and other relevant functions - to ensure coordinated, high-quality support and engagement.
3. Enhance the profile and influence of the NHS charity sector across the devolved nations by building strong relationships with stakeholders, supporting strategic plans and communications, and acting as a bridge between regional insight and NHS Charities Together’s wider work and offer.
4. Support organisational strategy and future planning by contributing to the design and delivery of programmes and initiatives, working collaboratively across teams, and scoping what an effective investment, support, and resourcing model for NHS Charities Together’s work in the devolved nations might look like to maximise impact.
 
Key Responsibilities
 
The main duties and responsibilities of the role holder are as outlined below:
 
1) Lead mapping, scoping and modelling of the NHS charity sector across the devolved nations, including membership growth, income-generation potential and future opportunities, to provide a robust evidence base for strategic planning.
2) Analyse trends, risks and opportunities in each devolved nation, using predictive and horizon-scanning work to inform organisational strategy, partnerships and programme delivery.
3) Build and maintain strategic relationships with NHS bodies, Government departments and other relevant agencies and organisations in the devolved nations, strengthening partnerships that support sector development.
4) Support the development and delivery of strategic plans, programmes and communications, including scoping future investment, support and resourcing models for the devolved nations, to enhance the sector’s profile and maximise impact.
5) Work with the membership and other teams to ensure high-quality advice, guidance and support to NHS charities across the devolved nations, helping them build capacity and capability to engage effectively in programmes, partnerships and initiatives.
6) Hold and apply devolved nations-specific health and care policy, strategy and contextual expertise, ensuring programmes, plans and communications are informed by local policy, strategy and sector context.
7) Work collaboratively across NHS Charities Together teams, including programmes and communications, to ensure coordinated support, effective delivery and shared organisational learning.
 
Deliverables
 
The following deliverables are indicative of the focus of the role during the fixed-term period and may evolve in response to organisational priorities, learning and the external environment.

• A clear and well-evidenced mapping and analysis of the NHS charity sector in Scotland, Wales and Northern Ireland, including income-generation potential, membership context and future opportunities.
• Insight and recommendations to inform NHS Charities Together’s strategic and operational approach to working in the devolved nations, including partnership opportunities, opportunities, investment, resourcing and development needs.
• Practical support and capacity-building activity delivered with NHS charities across the devolved nations, informed by sector insight and member needs.
• Strengthened relationships and engagement with NHS bodies, government departments and relevant agencies in the devolved nations to support collaboration and sector development.
• Defined approaches to membership relationships in the devolved nations, developed in collaboration with the membership team and informed by regional insight.
• Contributions to strategic plans, programmes and initiatives, including both design and delivery elements, working closely with teams across NHS Charities Together.
• Clear and accessible communication of learning and insight to colleagues and stakeholders, supporting shared understanding and informed decision-making.

 
Other Duties

• Act as a champion for NHS Charities Together and NHS charities.
• Visibly live NHS Charities Together’s values, including our commitment to diversity and inclusion.
• Carrying out the duties of post in accordance with NHS Charities Together’s policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
• Working flexibly, prioritising workload and working effectively as part of a team.
• Adhere to relevant legislation, best practice, policies and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
• Represent NHS Charities Together as needed.

 
Benefits: 10% employers pension contribution (NEST) HSF Health cash Plan-covering employee partners and dependants under 18 28 days Annual Leave plus bank holidays and increases with length of service 2 hours weekly wellbeing time out Employee assistance program , offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling. Funded eye site test (Specsavers) Pay it forward days- 2 days volunteering Mindful Employer Perkbox and Reward Gateway – discount platforms
 
REF-226 889

CHIEF EXECUTIVE OFFICER (CEO)

Location: Mostly at the Saïd Foundation office in central London, with some scope for remote working.   Occasional international travel to the Levant region where deemed safe.

Responsible to: The Chairman and Board of Trustees.

Line management: Scholarships Programme Manager, Financial Controller, Finance and Programme Administrator.

Salary: £80,000 - £85,000 pro rata.

Job type: Part-time (three days a week), permanent. 

ABOUT THE ROLE

We are looking for an experienced organisational manager, who will mentor our small and highly motivated team and bring proven expertise around financial and people management and governance as well as of building relationships with different stakeholders and providing strong accountability to charity trustees.   You will have an understanding of the Levant region of the Middle East, a commitment to bridge building and respect across cultures and a conviction that education can change lives for the better, create enlightened and effective leadership and benefit wider society.

Our outgoing CEO originally came to the UK as a Saïd Foundation Scholar to study at Oxford University and has worked for the Foundation for over six years.  He is leaving to return to Syria.  We are looking for an experienced manager to carry on his work in leading our team, maintaining close relationships with our Trustees, partners and students and ensuring that the Foundation’s programmes are run to the highest standards. 

ABOUT THE SAÏD FOUNDATION

The Saïd Foundation was established as a non-sectarian and non-political charity in 1982 by Wafic and Rosemary Saïd to bring positive and lasting change to the lives of children, young people and the wider community with a focus on the Levant region of the Middle East and on the UK, and on education as a powerful tool to make change.  It is governed by a Board of Trustees and the Board’s Student, Projects, Audit and Investments Committees.  Khaled Saïd has just become Chair of the Board. 

Since 1984, our longest-standing programme, the Scholarships Programme, has offered opportunities to outstanding individuals with leadership potential to be drivers of positive change within our target countries of Syria, Jordan, Lebanon and Palestine. It brings these change agents to the UK to study for Master’s degrees at exceptional universities and maintains close contact with them during their studies and beyond.  Our amazing community of over 700 alumni have gone on to become outstanding leaders in many fields and to build bridges and respect across cultures. 

The Foundation’s founder, Wafic Saïd, is also the founder of Oxford University’s Saïd Business School, now one of the world’s leading business schools.  The Saïd Business School Foundation (SBSF), also an English charity, was established in 1998 to support the development of the School in its pursuit of excellence. Its Strategic Development Fund  provides grants in support of initiatives that will have strategic value to the development of the School.  SBSF is funded and administered by the Saïd Foundation. 

The Foundation’s humanitarian work has responded to the shifting needs of the region over immensely challenging times.  Since 2011, it has focused on supporting Syrian refugee communities in Lebanon and Jordan through grants to major international non-governmental organisations.  Most recently, it has provided support for Gazan children orphaned by the destruction of their homeland.  Before the conflict in Syria began, the Foundation ran a capacity-building programme across the country for those working to support Syria’s disabled children. It helped to set up a sister organisation in Syria, the Saïd Foundation for Development, which will take forward future work in Syria and is now considering how to support the needs of a post-Assad Syria.

In recent years, the Foundation has also worked to promote better health outcomes for people everywhere by making grants to innovative and impactful projects at world-leading medical research institutions based in the UK and known to the Saïd family. 

JOB DESCRIPTION

Job purpose:

To lead a small, motivated team in the best-practice implementation, monitoring and evaluation of the Foundation’s programmes and grants and to build strong relationships with the Foundation’s Trustees, partners and scholars.

Responsibilities:

1. Programme and grant management

a) To oversee the management of the scholarships programme, ensuring the selection of outstanding students from the Levant region and the Foundation’s duty of care to them while they are in the UK.

b) To oversee the Foundation’s grant-making programmes, ensuring that grants agreed by the Trustees are informed by rigorous due diligence and are monitored effectively.

c) To provide guidance as necessary to the Board and staff of the Saïd Foundation for Development in Syria on governance and project management matters.

d) To oversee the evaluation of the scholarships programme periodically, and grant-funded projects as necessary, to ensure they achieve their intended objectives and apply learning to their improvement.

2. Organisation and staff management

a) To devise and implement annual plans for implementation of the Foundation’s work, define the level and timing of human and other resources required to deliver the plans and develop key performance indicators to report progress against plans to the Board.

b) To foster a supportive work culture, managing staff in line with best human resource practice and ensuring high levels of motivation and strong performance.

c) To recruit staff, when necessary.

d) To oversee the effective operation of all office systems, including IT and the scholarships platform and database, and introduce improvements (for example, in the use of AI).

e) To ensure that health and safety aspects are taken into account appropriately when the Foundation’s staff, students and Trustees are travelling in connection with the Foundation’s activities.

3. Governance and Trustees

a) To meet regularly with the Chairman to ensure he is fully informed of developments and to support planning for Board and Committee deliberations.

b) To engage Trustees actively, drawing on their expertise to enhance the work of the Foundation, and report to them regularly on the Foundation’s work.

c) With the help of other staff, to make recommendations to the Foundation’s Committees on their focus areas and ensure high quality papers for Board and Committee meetings and timely follow up of action points.

d) To remain up to date with developments in charity governance and regulation to ensure that the Foundation follows best practice and is compliant with regulations.

e) To identify key risks to the Foundation’s funding, operation and reputation, ensuring that controls are in place for their mitigation and their inclusion in the risk register.

4. Financial, accounting and investment matters (with the Financial Controller)

a) To ensure that accurate annual budgets for the Foundation’s programmes, staff, administration and property management costs are approved by the Trustees and that cash flow projections support decision-making on the timely funding of the Foundation.

b) To ensure that monthly management accounts and annual statutory accounts provide all necessary information for accountability and management purposes.

c) To oversee rigorous internal controls for the Foundation’s payments and receipts.

d) To support the Investment Committee in ensuring the effective management and secure custody of the Foundation’s financial and property assets and monitoring of the performance of these investments.

5. Saïd Business School Foundation (SBSF)

a) To ensure that all Strategic Development Fund (and other) grants meet the objectives agreed with the School and monitor the impact of the grants through the School’s reporting.

b) To oversee high-quality reporting to SBSF’s Board of Directors and its Committees including on the overall development and performance of the School.

c) To monitor the continuing fulfilment of undertakings made to SBSF by Oxford University so that any departure from these undertakings can be assessed by the Board.

d) To ensure that all SBSF’s accounting and other regulatory requirements are met.

6. Representing the Foundation

a) To represent the Foundation externally at events and meetings and ensure that its own events provide a warm, welcoming and inspiring experience for invitees.

b) To build enduring relationships of trust with existing and new partners.

c) To ensure that the Foundation’s engagement with its students and alumni creates a strong sense of belonging to the Saïd Foundation “family”. 

PERSON SPECIFICATION

Knowledge, skills and experience

Essential

a) Strong relationship building skills with a wide range of people (such as Trustees, partners and students).

b) Experience of managing, motivating and mentoring a team to achieve their potential.

c) Excellent and engaging communications and presentation skills, in person and in writing.

d) Strong experience of the UK charity sector and charity regulation and governance.

e) Proven experience in budget setting, financial planning, and financial management.

f) Excellent organisation and management skills, with the ability to manage a number of tasks at the same time.

g) An understanding, and personal experience, of the Levant region of the Middle East.

h) An existing and unrestricted right to work in the UK.

Desirable

i) Experience of recruiting exceptional students and of supporting their needs as overseas students.

j) Experience of developing, implementing and delivering educational and/or humanitarian programmes.

k) Experience in grant making, including due diligence, agreement management, monitoring and evaluation.

Attributes

a) A commitment to bridge building and respect across cultures.

b) A conviction that education can change lives for the better, create enlightened and effective leadership and benefit wider society.

c) An adaptable approach including the flexibility to undertake a wide range of tasks.

d) A “can do” attitude, enthusiasm, resilience and energy.

e) Integrity, humility and discretion.

OTHER BENEFITS

- Employer’s pension contribution of 5% of salary.

- 25 days’ holiday in addition to bank holidays.

- Private health insurance.

HOW TO APPLY AND RECRUITMENT PROCESS

To apply, please email a CV outlining your relevant experience, including how it meets the requirements of the job description, along with a cover letter of no more than two pages explaining your interest in the role and addressing the criteria set out in the person specification. Please refer to the attached application brief for more information.

Deadline for applications: Monday 9 March 2026 at 10:00 UK time.

Interviews: First interviews on 19 and 20 March; second interviews on 23 and 25 March. First interviews will be in person in central London or, if necessary, by video call depending on candidates’ ability to travel. Second interviews will be in person in central London. 

We are happy to offer informal, pre-application conversations about the role. 

Context

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.

This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have.

Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. Legacy giving is a critical part of our long-term sustainability, and this role is central to embedding a culture of legacies across the organisation. We’re at the early stages of our legacy programme, so this role presents a real opportunity for someone to grow and develop a successful income stream, as well as ensuring our supporters have meaningful opportunities to make a lasting impact.

About the role

The Senior Legacy Manager will lead the development and delivery of London’s Air Ambulance Charity’s legacy programme, ensuring legacy giving is embedded across fundraising and marketing activity and is front of mind across the organisation.

This role is responsible for managing our legacy marketing programme, working closely with the marketing team to deliver compelling, sensitive and effective activity. The postholder will also oversee our outsourced legacy administration partner, ensuring legacy gifts are processed efficiently, compliantly and in line with best practice, through regular performance monitoring and review.

Working across the Fundraising and Marketing Directorate, the Senior Legacy Manager will champion legacies as a vital form of support, collaborating closely with all teams in the directorate. This will include working with the major donor team to identify and develop high-value legacy opportunities and supporting the community engagement team to integrate in-memory and legacy messaging into the community talks programme and engagement activity within the community.

The role also plays a key part in connecting our legacy and in-memory programmes, working with the community engagement team and the Deputy Director to develop a joined up in-memory strategy that ensures a coherent and compassionate supporter experience.

About the person

You’ll be an experienced and confident legacy fundraising professional with a passion for building long-term impact. You’ll be a strong collaborator who can influence across teams and seniority levels, and a persuasive advocate for the importance of legacy giving. You’ll combine strategic thinking with hands on delivery, ensuring legacy activity is well planned, insight led and supporter centred. Comfortable working across disciplines and a self-starter, you’ll play a key role in embedding a culture of legacies across London’s Air Ambulance Charity.

We are looking for an experienced parks, heritage or cultural attraction professional to provide project management expertise on the prioritisation, planning, development, and delivery of a range of capital projects as part of the regeneration of Crystal Palace Park.

You will have a strong understanding of heritage sites, buildings and landscape, particularly in relation to design, construction and conservation, visitor experience, and accessibility.

New projects will likely include the refurbishment of historic venues such as the Concert Platform, Museum and future phases of the Subway restoration alongside exciting new capital developments aimed at enhancing the visitor experience.

Working closely with the Trust’s Senior Leadership Team, trustees and the London Borough of Bromley’s Regeneration Team, you will ensure that all capital investment is protected, delivered to a high standard and achieves value for money, as well as ensuring ongoing compliance and maintenance is integrated and managed effectively by the park management team.