Engagement team leaders jobs

Strong relationships change lives.

At Relationship Works, we support individuals, couples and families to build healthier, happier relationships and better emotional wellbeing — strengthening communities in the process. As part of the TLC Group, we deliver safe, ethical and high-quality counselling services rooted in compassion and professionalism.

We’re entering an exciting phase of growth and development and are now looking for an Executive Director to lead day-to-day delivery and strengthen our operational foundations.

The Role

This is a senior operational leadership role with meaningful scope and support from the wider TLC Group infrastructure.

You will:

• Lead the day-to-day running of Relationship Works
• Ensure high-quality, safe and ethical clinical practice
• Support the delivery of agreed growth and development plans
• Strengthen financial oversight and manage budgets responsibly
• Improve systems, processes and the client journey
• Support marketing and partnership activity alongside TLC colleagues
• Develop and support a skilled, diverse counselling workforce

You’ll work closely with TLC Group colleagues who lead on strategy, marketing and wider organisational development — giving you the support and structure to focus on excellent service delivery and sustainable operations.

About You

We’re looking for a values-led, people-focused leader with sound judgement and strong operational experience.

You’ll bring:

• Experience of leading teams and managing services
• Financial awareness and confidence working within budgets
• A collaborative leadership style that develops and motivates others
• Emotional intelligence and clear communication
• A commitment to inclusion, safeguarding and high ethical standards

Experience within counselling, health, social care or the charity sector would be advantageous.

The Offer

• Salary: £40,504 – £47,957
• 37 hours per week
• Hybrid working, with time spent at TLC Group offices (various locations across England)
• The opportunity to lead a respected local service with strong group-level support

If you’re motivated by delivering excellent services, supporting talented people and making a tangible difference in your community, we’d love to hear from you.

Application Deadline: 13 March 2026
Interviews expected in Bristol on 20 and 23 March 2026

About We Care Home Improvements (WECHI) 

​WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers.

We are now seeking a dynamic and experienced Head of Handy Person Operations to lead our Customer Service and Maintenance Technician teams. Reporting directly to the CEO, this is a pivotal leadership role with overall accountability for service delivery, operational performance and growth across our Handy Person contracts. You will ensure seamless coordination between frontline support and technicians on the ground, shaping an outstanding customer experience from first contact to job completion.
 

​Abou the role 

What you'll do 

• Lead and manage the Customer Service Team (including the Deputy) and Maintenance Technician Team, ensuring high performance and collaboration.
• Oversee the effective delivery of minor adaptation services across Bristol and B&NES, and the ramp service in Gloucestershire, meeting commissioner requirements and service standards.
• Manage end-to-end workflow between customer service and technicians, ensuring timely scheduling and efficient job completion.
• Take ownership of service performance, financial targets (cost, income, volume) and budget management, monitoring and explaining variances.
• Drive continuous improvement, resolving operational and health & safety challenges alongside the Head of Service Delivery and Senior Technical Officer.
• Oversee risk assessments, method statements and staff training to ensure safe, compliant working practices.
• Own and manage key operational systems (including EPIX), phone system settings, stock control, fleet compliance (DVLA checks, insurance, MOTs) and supplier relationships.
• Lead pricing reviews and ensure best value from suppliers and partners.
• Manage complaints from start to resolution, ensuring a positive customer outcome.
• Represent WECHI at commissioner meetings and stakeholder events, maintaining strong relationships with partners including housing associations and commissioners.
• Lead data collection, ED&I reporting and performance analysis to inform business planning and growth.
• Identify and develop new Handy Person service opportunities, supporting regional growth and innovation.

​​Who we're looking for

• An experienced operational leader with a track record of managing service delivery teams.
• Strong financial and commercial awareness, with experience managing budgets and performance targets.
• A confident communicator who can build effective partnerships with commissioners, stakeholders and suppliers.
• Highly organised, with the ability to manage multiple operational priorities while maintaining attention to detail.
• A collaborative leader who motivates and supports teams to deliver high-quality, person-centred services.
• Committed to health & safety, compliance and continuous improvement.
• Passionate about delivering services that promote independence, wellbeing and dignity.

​​Why join us?

• Make a tangible difference in the lives of older and vulnerable people across our region.
• Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
• Help shape and grow an essential community service with real impact.
• Receive a competitive salary (£37,000 – £40,000 depending on skills and experience) plus generous benefits and development opportunities.
• Work directly with senior leadership, influencing strategy and service innovation.

​​Additional information​​

• To download the full Job Description and Person Specification: Head of Handy Person Operation JD_2025.pdf
• ​To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
• ​Application deadline: Sunday 15 March 2026 (11:30pm)
• Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
• Interviews: Week commencing 16 March (mid-end week) and beginning of week commencing 23 March.​

Disclaimer: ​We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

We’re excited to be creating a new Head of People role to support the next phase of our charity’s development. The role provides strategic leadership, expert input and operational oversight of CoppaFeel!’s people, culture and employment practices, aligned with organisational strategy, values and governance.

Blending strategic leadership with hands-on delivery, the role operates with professional autonomy within the People remit and works in close partnership with the Director of Operations, who retains overall accountability. You will support senior leaders, strengthen organisational culture and ensure people practices are consistent, inclusive and effective as the organisation evolves.

This role sits within the Operations Department, reports into the Director of Operations and line manages the HR Manager. This is a hybrid role, with two days per week in our London office. The role is full-time but will consider part-time.

Duties and Responsibilities 

The responsibilities below set out the primary scope of the role, but are not an exhaustive list. The successful candidate will have the flexibility to shape future needs, build capacity and respond to organisational growth. 

• Develop, implement and deliver CoppaFeel!’s People Strategy to support organisational priorities, providing expert input into strategic decision making and organisational planning.
• Lead strategic workforce planning including succession planning  to identify and plan for  the charity’s future .
• Establish, monitor and report on key people metrics and performance indicators, using data and insight to evaluate effectiveness, inform continuous improvement and support evidence based decision making for the Leadership team,  SMT and , where appropriate, Trustees.
• Define, monitor and be accountable for the effectiveness of all people related functions, including recruitment and inclusion, retention, engagement, leadership capability and overall employee experience.
• Act as a trusted adviser to the Senior Leadership Team and senior managers, providing expert guidance and organisational insight informed by feedback from across the organisation.
• Fulfill the responsibilities of a Head of Department, including accountability for delivery and outcomes, role modelling CoppaFeel!’s leadership behaviours and contributing to effective organisational decision making.
• Act as senior lead for complex employee relations issues and provide expert guidance on best practice.
• Develop and coach managers and leaders across the organisation to embed a culture of high performance and accountability. 
• Ensure HR practices are consistent, equitable and legally compliant.
• Maintain, develop , implement and communicate People Policies, processes and systems,  ensuring clarity and accessibility for all staff.
• Ensure compliance with UK employment law, GDPR and safeguarding requirements.
• Support the Director of Operations in managing people related risk, and reporting, contributing to SMT, CEO and Trustee level oversight as required.
• Promote and embed diversity and inclusion across policies, employee relations, recruitment , culture, and staff experience..
• Line manage and support the HR Manager, fostering their continued development. 
• Oversee the pay and grading framework, ensuring fairness, consistency and role clarity.
• Champion and embed CoppaFeel!’s values in all people-related decisions across the organisation. 
• Undertake any other reasonable duties or responsibilities as required by the Charity.

Skills, Experience and Qualifications 

Essential

• CIPD Level 5 minimum (Level 7 desirable).
• Significant HR generalist experience at senior advisory or lead level.
• Experience designing and implementing HR policies, frameworks and people processes.
• Experience leading EDI, culture or wellbeing initiatives.
• Strong understanding of UK employment law and GDPR.
• Confident communicator with the ability to build trusted relationships across all levels.
• Experience supporting managers through complex ER matters. 
• Ability to translate strategy into practical, people-focused solutions. 

Desirable

• Charity sector experience or experience working in a mission driven organisation.
• Coaching or leadership development experience.
• Experience in a small organisation or growing charity.
• Experience supporting organisational change or expansion.
• Experience using people data, metrics or HR systems to support decision making. 

Application information

Applications will close on Monday 2nd March 2026 with the aim to commence first interviews on W/C 9th March 2026.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.

• Employee Assistance Programme
• Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.
• Access to Self Space training and 1:1 therapy
• Core working hours of 10am to 4pm
• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

We are seeking an experienced and proactive interim HR People Partner to join our central team for a fixed term contract of 12 months. You will be supporting leaders across a network of schools and a busy central Office. This role is ideal for a confident HR generalist who thrives in a varied, multi-site environment and who enjoys building strong relationships with senior leaders.

You will provide high-quality, customer-focused HR support, offering both operational and strategic guidance on a wide range of people matters. This includes advising on complex employee relations cases, coaching leaders to strengthen their people management capability, and supporting organisational change such as restructures and TUPE processes. You will work closely with HR colleagues across different functions to ensure consistency, share learning and promote best practice.

A key part of the role is building trusted relationships with Heads and Senior Leadership Teams. You'll act as a critical friend-balancing pragmatism with strong employment law expertise-to enable leaders to make confident, well-informed decisions. You will also contribute to wider people initiatives, including engagement activities, data reporting, policy development and continuous improvement projects.

To succeed, you will need a strong generalist background, ideally gained in a multi-site or complex organisation, with experience of managing difficult ER cases, operating in a unionised environment and partnering senior stakeholders. You'll be comfortable switching between operational detail and strategic thinking, with strong influencing skills and the confidence to work independently. Part-CIPD qualification (or comparable experience) is essential, and full CIPD qualification is an advantage. Experience in the education sector, and skills in training design, diversity and inclusion, wellbeing or HR data analysis, would also be beneficial.

You will bring a collaborative approach, excellent communication skills, good attention to detail, sound judgement and the ability to remain calm and diplomatic under pressure. Flexibility, initiative and a focus on learning and improvement are key.

This role is based in London Victoria - hybrid of 2 days in the office .

This senior leadership role oversees a portfolio of 13 high-performing, award-winning retail shops generating over £3.5m in annual sales. The role is responsible for maintaining and growing this performance through strong leadership of paid staff and volunteers, working closely with the central trading team and hospice colleagues.

The post holder balances commercial focus with creativity, accountability and strong people skills, supported by a genuine passion for retail excellence. Retail is a vital part of the hospice’s long-term success and sustainability.

The Hospice of St Francis provides free care across West Hertfordshire and South Buckinghamshire. Over 80% of its income comes from trading and fundraising. Our retail operation is one of the strongest in the sector, with innovative shop formats, committed volunteers and teams delivering excellent customer service.

Experience:
Extensive senior retail management experience across multiple sites or channels, ideally within a charity or values-led organisation. Demonstrated success in increasing sales income and net profit while maintaining strong cost control.

Growth & E-commerce:
Proven experience developing and growing online or e-commerce sales, alongside identifying and delivering new business opportunities, including expansion of shop portfolios.

Leadership:
Strong, inspirational leader with a track record of developing high-performing teams of staff and volunteers. Experienced in collaborative working with marketing and wider support teams.

Skills:
Highly commercially astute with strong analytical capability and a solid understanding of profit and loss. Excellent communication, negotiation, and relationship-building skills.

Other:
Full UK driving licence and access to transport. Flexible approach to working hours, including weekends.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We are seeking a faith-filled Christian leader who is passionate about bringing hope to youth and children, and who will lead on mission and discipleship across West Derby Deanery as part of our Youth and Children’s Hub strategy, which is in its early stages of development. 

A Youth and Children’s Hub is a new concept which seeks to create a joined up, supported plan in deaneries to ensure that there is opportunity for children, young people and their families to access discipleship, worship and faith communities in a range of styles, places and times.

This is a very exciting opportunity to support our existing youth and we hope this role will see significant growth in the number of children and young people encountering Jesus, becoming embedded in a discipleship journey in church communities, and going on to explore their vocation, including ministry leadership in some capacity.

This is a fantastic opportunity to shape and build our Corporate relations and fundraising. This year we launched our Business Club, and we need a dedicated and innovative individual to build on its success!
Your main aim will be to engage businesses in the work that we do and the difference Youth Options makes to the lives of Young people in Hampshire.

The role will include creating mutually beneficial relationships that address charity and environmental, social and government needs. You will also be attending networking events, arranging corporate fundraisers, and managing our corporate volunteer days.

Person Specification
Experience

• Working in a similar events or fundraising role
• Delivering and developing corporate partnerships
• Working with people and building up relationships across different audiences form different levels within companies

Knowledge

• Funding and charitable sectors
• Proven track record of developing and managing corporate relationships
• Awareness of Corporate Social Responsibility Agenda
• Aware of opportunities in the local area
• Computer literate in MS Office

Essential Skills and Competencies

• Outstanding organisational skills and attention to detail
• Outstanding communication skills
• Outstanding networker capable of developing relationships
• Able to plan, prioritise and manage a varied workload
• Ability to work well under pressure and to deadlines
• Able to effectively represent Youth Options and promote core brand messages
• A creative thinker who can bring fresh outlook and ideas
• Collaborative, able to work in a small, informal team
• Confident public speaker able to talk passionately about our work

Our Time Charity is seeking an experienced Communications and Social Media Officer to strengthen our digital presence and amplify the voices of children affected by parental mental illness.

This role plays a central part in delivering our communications strategy by ensuring our message reaches families, professionals, funders and partners with clarity, creativity and purpose. You will manage our social media channels, develop engaging and accessible content, support campaign rollouts, and contribute to PR and stakeholder communications that challenge stigma and raise national awareness.

Working closely with the Communications Lead and the wider team, you’ll help shape and share stories that reflect lived experience, ensuring children feel seen, understood, and less alone, and that the wider system better understands the impact of parental mental health difficulties.

This role is ideal for someone with experience in communications, social media, or digital marketing within a charity or purpose-driven organisation who enjoys combining strategy with hands-on delivery, translating complex topics into compelling content, and using insights to grow reach and engagement.

To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.

Edward's Trust is seeking a values-led Chief Executive to build on recent stabilisation and lead the charity into its next phase of sustainable impact.

This is a rare opportunity to lead a respected bereavement charity supporting parents, children and young people across the West Midlands.

Edward's Trust provides specialist counselling and holistic wellbeing support to families experiencing profound and often complex grief. Our work is rooted in compassion, integrity and a deep respect for the individuality of every person we support.

We are now looking for a Chief Executive who can combine emotional intelligence with strategic clarity and hands-on leadership. Working closely with a committed Board and skilled staff team, the successful candidate will guide the organisation confidently through a challenging funding landscape while protecting the quality and integrity of our services.

This is a senior, visible role with real autonomy and influence. Key priorities include strengthening income resilience, leading income generation activity, nurturing partnerships, and embedding a shared strategic direction across the organisation. The role requires a leader who is comfortable holding complexity and uncertainty, and who understands the responsibility of working within emotionally demanding services.

We welcome applications from experienced leaders within the charity, health or social care sectors, as well as those ready to step into a Chief Executive role. Flexible and part-time working arrangements are welcomed, including 0.8 FTE.

Full details, including the role profile, priorities and how to apply are available in the recruitment pack.

Organisational Vision & Context:

At TLG, we’re on a bold, pioneering journey toward 2030 - reshaping how we think, plan and operate so we can deliver our vision with agility and impact. Rooted in our conviction of “Fulness of life for every child, no matter what struggles they face,” and our mission to pioneer unique and relevant approaches for churches everywhere, we see technology as the accelerator that will turn vision into reality. ​​

This is an exciting time to join the team. In response to the growing mental and emotional health needs of children and young people, TLG is exploring two major initiatives: Therapeutic Hubs in churches and schools, and a UK‑wide Coaching Network that equips ministry leaders to work therapeutically with children. Together, these initiatives strengthen the local church’s ability to connect with children and families and extend the reach of compassionate, evidence‑informed support. ​

To make this possible, efficiencies and innovation must be at the forefront of how we work - streamlining processes, embedding digital solutions, and leveraging technology to unlock capacity and accelerate change. ​

This Role’s Impact:

As CRM and Systems Lead you’ll be responsible for the design, development and ownership of TLG’s Power Platform solutions, with a focus on Dynamics 365 configuration, Power BI reporting, and Power Automate workflows. This role bridges user needs with technical delivery, ensuring digital tools are intuitive, scalable, and aligned with organisational goals. You will lead the development of user-centred digital solutions and play a key role in shaping TLG’s data strategy and digital transformation, enabling TLG to scale innovation across programmes and giving our teams the tools to move fast with confidence.

If you’re a pioneer who loves collaborating across functions and turning complex needs into elegant, scalable tools, this is your invitation to accelerate TLG’s next chapter!

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time (0.8 FTE, 30 hours)

Closing Date: Sunday 8th March

Initial Interviews: Thursday 12th March – Online

Final Interviews: Tuesday 17th March – at our National Support Centre in West Yorkshire

Join us as our Societies & Volunteering Coordinator and help shape vibrant, student‑led communities. Bring your creativity, energy and passion for supporting volunteers to a role that makes a real difference.

Job Description

Job Title: Associate Head of Supporter Data Insights and Selections

Directorate: Engagement and Fundraising

Team/Department (if specific): Public Engagement

Date Written/ Amended: September 2025

Context and Background

The NSPCC’s mission is to end cruelty to children by fighting for every childhood.

To carry out its charitable work, the NSPCC relies on the fundraising support of

people across the UK for 90% of its annual income. Within fundraising, our aim is

to provide maximum resources for the NSPCC. We aim to provide the best possible

supporter experience, building long-term relationships to create an experience

which is different, better and more rewarding than that of supporting any other

charity.

The Public Engagement team is responsible for developing and delivering the

strategy that will drive significant, long-term income growth by inspiring and

engaging public audiences to support the work of the NSPCC.

This will be achieved through integrated, audience-led, multi-channel marketing

approaches, including; mass participation, individual giving, and campaigns that

generate sustainable funding aligned to the NSPCC’s strategic priorities.

Alongside income generation, the team plays a vital role in increasing public

understanding of abuse and neglect and building advocacy.

The Associate Head of Supporter Data Insight and Selections is a key

member of the Public Engagement leadership team who will lead the

development and delivery of insightful supporter data reporting and analysis,

working closely with Operations and philanthropy and partnership teams to

identify business challenges, commission, develop and analyse data sets that

directly improve fundraising outcomes. The role will also be responsible for

managing our vital data selections team, who ensure the right supporters are

receiving appropriate communications.

The team will foster a high-performing, results-driven culture that values

collaboration, innovation, and integration. By focusing on excellent supporter

relationship management and purposeful engagement, it will deliver long-term,

sustainable impact to support the NSPCC’s mission.

This will be a pivotal role in driving supporter insight driven change in

Fundraising at the NSPCC.Job purpose

• Strategy and Planning: Use your experience of leading data and analysis to

establish a high performing team who design, deliver and analyse information

that informs our strategic direction

• Delivery: Lead on the identification, development and delivery of analysis

and reporting outputs across Engagement and Fundraising, working closely

with multiple senior stakeholders to ensure business needs are met.

Key relationships - Internal

Reporting to the Head of Audience Engagement and Campaign Planning in

Engagement and Fundraising

Direct Management of 4 staff and a total team size of 7

Works closely with Technology teams providing data engineering solutions

and expert PowerBI leadership

Works closely with the Operations Team, and other Senior Business

Stakeholders

Works closely with Head of Planning, Compliance and Business

Management

Key relationships - External

- Data, insight and analysis networks

- External suppliers of commissioned insight

Main duties and responsibilities

• Develop and lead the Supporter Data Insights and Selections team

• Work with leaders in Engagement and Fundraising to develop and drive the

strategic direction for Supporter Insight, data analysis and data selections

across the NSPCC.

• Build a productive partnership with the PowerBI development hub in

Technology, utilising their semantic models and complex reporting, and

taking on tools they have developed.• Initiate and oversee the development of data driven insight, analysis and

reporting across multiple teams, campaigns and products in the directorate,

ensuring best practice is being adopted and that there are appropriate levels

of quality assurance.

• Deliver via appropriate tools to bring data owners closer to their own data,

such as (but not limited to) provision of Power BI reporting

• Lead on the commissioning and acquisition of appropriate external data to

benchmark our business performance and inform strategic decision making

• Work closely with the Planning and Business Management Team to meet KPI

and other business reporting needs

• Proactively work with Data engineering and the Power BI hub in Technology

Responsibilities for all Staff within Engagement and Fundraising

• To update databases and supporter information systems on a

regular basis in line with Data Protection legislation and NSPCC

policy and procedures.

• To actively participate in regular department and team meetings

• To adhere to all the NSPCC’s service standards, policies and procedures.

• To evidence an understanding of and commitment to the

demonstration of the NSPCC’s values.

• To maintain an awareness of and comply with NSPPC data

protection regulations and to ensure currency of changing GDPR

regulations.

• To be responsible for personal learning and development, to support

the learning and development of others and the whole organisation.

• To work in a manner that facilitates and encourages inclusion.

• To be pro-active in identifying ways to improve personal and team

performance

• To maintain an awareness of own and others’ Health and Safety and

comply with the NSPCC’s Health and Safety policy and procedures

• To take personal responsibility for keeping up to date with NSPCC work to

end cruelty to children, including securing updates on project and service

developments and general NSPCC news.Person specification

• Proven effective development and delivery of strategic data initiatives and

harnessing outcomes to drive business change, and to manage multiple

initiatives as a programme

• Experience of working closely with leaders to define and deliver against data

needs that drive business impact

• Experience of reviewing the effectiveness of business-as-usual activity and

ongoing strategies using data and insight

• Experience in managing and leading data analyst and/or reporting teams and

providing technical and development support to more junior data analysts

• Experience and strong understanding of a range of data analysis techniques

and toolsets

• Highly developed stakeholder management skills and the ability to simplify

technical language for non-technical colleagues

The vacancy

The Housing Officer role is 37.5 hours a week, working shifts between 8am and 8pm Monday-Friday which you will share with two other staff members on an 8-4, 10-6 or 12-8 rota pattern.

The role is based in Colchester.

Your time will be spent working with residents towards independent living by assisting them to claim and maintain benefits, move into work, education or volunteering, learn about successful budgeting, to eat healthily and keep themselves safe and healthy both physically and mentally. You will also interview prospective residents, carry out room checks, fire checks, assist with our food distribution scheme, collect payments and arrears, attend appointments with the young people as and when necessary, take an active role in resident engagement and support the management team.

Who we are and what we do

YMCA Essex has a 44 room, supported housing unit on Magdalen Street in Colchester. We house young people aged 16-25, supporting them towards independent living and a well rounded life. We encourage and support them into work, education or training and to be able to maintain a tenancy and look after themselves when they leave YMCA. Residents can live at the YMCA for a two-year period after which time we assist them in moving onto independent living.

You

Have an active care and concern for the community, work in an inclusive way, welcoming the diverse needs of our young residents. You are tolerant, understanding and non-judgemental. You have an interest in the needs of young people and a thirst to support them towards being the best they can possibly be.

You have experience of working in supported or general needs housing, wellbeing planning, risk assessments, working with young people and a great knowledge of welfare benefits, grants and other sources of income available. You have housing management, rent accounting and tenancy sustainment expertise as well as experience of dealing with anti-social behaviour and resident engagement.

Your IT skills are current with a good understanding of Microsoft packages and Sharepoint and you have an excellent level of education. You are experienced in working in and handling stressful situations. You are flexible and adaptable in regard to working hours and are able to take part in an on-call rota evening and weekend rota. You have a driving licence or can get to Magdalen Street at any time of day or night (if on call) within 30 minutes.

As a great communicator you are able to demonstrate an empathetic and person centred approach, problem solve on a daily basis, work with minimal supervision and with discretion and integrity whilst respecting confidentiality.

PLEASE NOTE THIS IS NOT A CARER ROLE. THERE IS NO PERSONAL CARE INVOLVED AND RESIDENTS ARE PHYSICALLY AND MENTALLY ABLE. CARE WORK EXPERIENCE WILL NOT BE CONSIDERED AS HOUSING EXPERIENCE.

YOU MUST HAVE RELEVANT EXPERIENCE TO BE CONSIDERED AND LIVE WITHIN 30 MINUTES TRAVEL OF COLCHESTER.

JOB TITLE: Corporate Partnerships Manager

DEPARTMENT: Chelsea FC Foundation

LOCATION: Stamford Bridge

CONTRACT: Permanent - Full Time

The Role

We are seeking an experienced and commercially minded Corporate Partnerships Manager to develop and grow a high-performing corporate partnerships programme with the Chelsea FC Foundation. Working closely with senior leadership and cross-functional teams, you will lead the strategy, cultivation and stewardship of corporate relationships that generate sustainable income and deliver meaningful impact. This role is ideal for a confident relationship-builder who can operate credibly with senior stakeholders, secure high-value partnerships, and translate the Foundation’s mission into compelling, results-driven partnerships.

Closing date: 9th March

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

Key Responsibilities

• Develop and deliver a strategic corporate partnerships plan with clear income targets alongside the Head of Philanthropic Partnerships.
• Work cross-functionally with Programmes, Fundraising and Club Partnerships teams to create compelling cases for support.
• Lead corporate engagement by cultivating, soliciting and stewarding partnerships to build a strong and sustainable pipeline.
• Drive proactive corporate prospecting and partnership growth.
• Prepare and brief the CEO and senior leaders for corporate meetings and engagements.
• Collaborate with the Club Partnerships and Legal teams to activate partners and finalise agreements.
• Ensure strong partner communications, impact reporting and accurate CRM management.
• Support wider fundraising activity as required.

What You’ll Bring

• Proven track record of securing high-value, long-term strategic partnerships from either a commercial or charitable background.
• Demonstrable success in developing senior-level funding opportunities and delivering compelling, tailored proposals to prospective partners.
• Exceptional networking and relationship-building skills, with a focus on long-term engagement and partnership growth.
• Strong ability to identify and pursue new funding opportunities across a range of sectors.
• Proficient in using CRM systems to manage relationships, track engagement and report on partnership performance.
• Experienced in cultivating and sustaining strong relationships with key stakeholders at all levels.

Our Expectations:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Our commitment to Equality, Diversity and Inclusion: 

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. 

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.