Enquiry officer jobs

Be part of the first step in a survivor’s recovery journey by supporting safe and timely access to specialist services. This is a key frontline role working with survivors who have experienced sexual violence or sexual abuse to ensure they receive the right support at the right time.

As a Sexual Violence Practitioner within our Navigation and Engagement Service, you will act as the first point of contact for individuals accessing Survivors in Transition. You will deliver trauma-informed screening, risk assessment and triage, working closely with survivors to understand their needs, strengths and support priorities. Using your professional judgement, you will guide individuals into appropriate services and recovery pathways, ensuring safe entry into services and responding to any safeguarding or crisis needs in partnership with statutory agencies where required.

You will manage a short-term caseload from assessment through to intervention, providing check-in support, advocacy and wellbeing input while coordinating care with mental health services, police, social care and voluntary sector partners. This role plays a vital part in managing referral pathways, waiting lists and safe access to therapy, contributing to joined-up, survivor-led care across the region.

Working within a supportive and reflective team environment, you will maintain accurate records, monitor outcomes and contribute to service evaluation, helping to identify trends at the entry point to improve access to recovery services. This is a practitioner-level role requiring experience of working with trauma, managing risk and complexity, and making autonomous decisions within a safeguarding framework.

In return, Survivors in Transition offers hybrid working, regular clinical supervision and the opportunity to shape a growing specialist service supporting survivors across Suffolk.

About us

The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.

About the role and you

We are recruiting for a management accountant to work within our busy finance team at our Bromsgrove office.

You will be a professionally qualified accountant able to provide technical leadership as well as ongiong support to the Director of finance and coaching to the wider finance team. You will be a team player and have excellent attention to detail. You will need previous experience in management accounting as well as strong communication skills and the ability to liaise effectively with non-finance staff. Previous sytems experience (Xledger preferred), as well as an excellent knowledge of Excel.

What you'll get from us

• hybrid working with 3 days in the office
• free car parking
• NEST pension
• 33 days' annual leave rising to 38 days (inclusive of statutory bank holidays) following qualifying period
• up to 5 days learning and development per year
• flu jabs
• eye tests
• season ticket loans
• charity discounts
• employee assistance programme
• option of Benenden medical cover

How to apply

To apply, please download the job pack and return your completed documents by Monday 9th March @9:00am. Stage 1 Teams interviews are scheduled to take place on Monday 23rd March with Stage 2 face to face intervidews scheduled to take place on Monday 30th March for shortlisted candidates.

Please note that only applications with all sections completed will be reviewed during shortlisting. We do not accept AI generated responses. 

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

#managementaccountant#accountant#finance#cima#acca#excel

General Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

The aim of the Interpersonal Trauma Response Service is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse.

You will work across a specified number of GP practices across South Devon, to offer support to health professionals working in practices, people who have experience of interpersonal trauma arising from sexual violence and abuse and/or domestic abuse, as well as a service for people at risk of perpetrating abuse.

You and the team will provide training to GP surgeries to improve identification, enquiry, and response for patients. You and your team will also support adults and children who have been impacted by interpersonal trauma with emotional and practical support, focusing on trauma stabilisation. The team will be responsible for facilitating timely access to further appropriate support services where needed.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based with requiring travel to GP practices and for multi-agency meetings and other deliverables. Occasional travel to the FearFree office in Exeter and other locations will also be required.

This role may include evening and weekend work when required.

Key Responsibilities

• To provide specialist, individual and needs-led domestic abuse and sexual violence advocacy and support to patients who are or have experienced, who are referred from participating practices or self-refer, and to provide onward referrals where appropriate. 
• Provide direct assessment, casework support, advice, information, and advocacy through telephone contact, and/or meetings at the relevant practice. 
• Provide support to increase people’s personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights.
• To provide signposting and onward referrals to patients.
• To provide ongoing specialist advice and support around Domestic Abuse (DA) and Sexual Violence (SV) to practice teams. 
• To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer. 
• To provide feedback on case outcomes to referring clinicians. 
• To collect and collate performance and monitoring data for reporting purposes. 
• Provide in-house training and refresher training for general practice teams on understanding, recognising, and responding to DA and SV. 
• Develop good working relationships and liaise with outside agencies where needed.
• Keep accurate records of all referrals received and of work done with or on behalf of service users. 
• Deliver DA and SV training to clinicians and non-clinical staff in participating general practices.
• Develop a good relationship with all general practice staff and work effectively as part of the practice team. 
• Contribute to monitoring and evaluation of the programme collecting required data and producing written reports as requested.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Casework Administrator

Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment?

The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!

Position: Casework Administrator

Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period)

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: Starting salary £28,831

Contract: Permanent

Closing Date: 10:00am, 02 March 2026

Interviews: Weeks commencing 7th April and 13th April

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

About the Organisation

Join an organisation whose vision is that students are always treated fairly and works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.

You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.

You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

Training will be provided and you will also be assigned a mentor to help you understand the needs and demands of the role.

Full details of the job and person specification can be found once you click to apply, along with more information about what it’s like to work at the OIA.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

About You

You will:

Have good analytical and administrative skills.

Excellent oral and written communication skills.

A general understanding of complaints handling and customer service experience including dealing with a volume and variety of telephone enquiries would be beneficial.

The charity values diverse backgrounds, life and work experiences, and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds. In particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk. 

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Please note, if you are interested in this position, please send a one-page cover letter, along with your CV to hr @ etp-global. org

Organisation overview

Founded in 1997, the Ethical Tea Partnership (ETP) is the tea sector’s global membership organisation working to improve the lives of the people and communities who rely on tea for their livelihoods. A not-for-profit membership organisation with 38 diverse members, we collaborate with our members, third-party grantors and other stakeholders to implement impactful, long-term programmes in tea-producing countries and drive responsible business practices.

Our work addresses the most pressing human rights and environmental challenges in the global tea supply chain - from improving livelihoods and working conditions to advancing equality and climate resilience. Many of the challenges facing the tea sector are deep-rooted and systemic and no single organisation can address them alone. Meaningful progress requires collaboration and the combined efforts of partners across the sector.

Over the next five years, we aim to significantly expand our membership geographically and with better representation across the full supply chain. This role will be central to this effort.

Role purpose

Are you a strategic communicator who knows how to craft compelling narratives that strengthen relationships and drive engagement? Do you enjoy translating complex issues into clear, accessible messages that resonate with diverse audiences?

We’re looking for a Communications Lead to shape and deliver ETP’s content strategy - supporting the communications needs of our members, helping to demonstrate the value of ETP’s work, and contributing to the growth of our membership. From developing thought leadership pieces and showcasing programme impact, to enhancing our digital presence and supporting media engagement, your work will help ensure members, partners, and prospective members understand and connect with ETP’s mission and impact.

At ETP, communications is not an add-on. You’ll be joining an organisation that recognises the importance of clear, credible, and engaging communications, and actively invests in it. This is an exciting opportunity for someone with a can-do attitude, strong writing skills, and a strategic mindset to play a key role in strengthening how ETP communicates at a pivotal time for the organisation.

Key details:

• Reporting to: Head of Communications & Membership.
• Permanent contract, hybrid working with a minimum of three days per week in our London office.
• 28 days’ holiday plus bank holidays.
• Benefits package including 8% pension, life insurance and an employee assistance programme with health insurance after six months’ service.
• Cycle to work scheme.
• Potential for international travel to our countries of focus and other regions.
• Competitive salary based on skills and experience.

Key responsibilities

Content development and management

• Lead the production of key content pieces at ETP, including our annual report, regular updates to members and stakeholders, and innovative programme impact stories.
• Own and manage the communications content calendar, ensuring creativity and alignment with organisational goals.
• Own programmatic communications, collaborating with internal teams to produce communication toolkits on our range of programmes for members, incorporating feedback to meet members’ needs effectively.
• Collaborate with members and partners to ensure communications align with their needs and priorities – on both programmes and day-to-day communications.
• Work closely with ETP’s leadership team, country teams and experts to develop thought leadership pieces that contribute to sector-wide conversations and challenge the status quo constructively.
• Develop and issue ETP’s monthly member and stakeholder newsletter, ensuring there is ample content and that it is delivered on time.

Digital ownership

• Develop and implement ETP’s social media strategy, ensuring consistent, engaging, and impactful output.
• Oversee all social media activity, driving engagement and growing ETP’s digital presence across LinkedIn and X.
• Develop and share regular posts from the ETP CEO and sample posts for team members for key initiatives.
• Own website content, regularly updating the site with new information, from new joiners to news articles and programme updates.

Showcasing impact

• Create content that showcases ETP’s impact at both programmatic and sectoral levels, using innovative and striking approaches.
• Work with the Monitoring & Evaluation Lead to update the Global Impact Framework, ensuring our website data is up to date and effectively communicating impact across the ETP portfolio.

Design

• Use existing Adobe’s InDesign and Canva templates to produce a range of ETP branded assets including donor reports, event materials such as standees and backdrops etc.

Media relations

• Work with the Head of Communications & Membership to respond to media inquiries and support crisis communication efforts as needed.
• Research and create compelling media content, including proactive and reactive press releases.
• Build and maintain relationships with journalists and media outlets to amplify ETP’s message.

Experience and skills required

Essential

• Exceptional writing and communication skills, with the ability to craft compelling and persuasive content.
• Experience in developing creative and disruptive (yet constructive) content strategies.
• Strong social media strategy and management experience.
• Experience in media relations, including crafting press releases and managing media inquiries.
• Exceptional organisation skills, the ability to stick to deadlines and ability to manage multiple priorities and conflicting deadlines while maintaining attention to detail.
• Ability to brief external suppliers e.g. designers and videographers to ensure they deliver on brief, on time and to budget.
• Proven ability to work independently as a self-starter, demonstrating a dynamic, driven mindset with strong lateral thinking skills to solve problems creatively and effectively.
• Demonstrate drive, curiosity, and a strong team-oriented mindset.
• Fluency in English required and proficiency in additional languages is considered an asset.
• High proficiency in MS Office applications, Adobe Creative Suite, WordPress and MailChimp.

Desirable

• Understanding of agricultural supply chains and the issues at play in corporate social responsibility.
• Good contacts with journalists and media outlets that focus on supply chain issues.
• Familiarity with impact measurement frameworks and tools.
• Familiarity with CRM systems e.g. Salesforce.
• Knowledge of trends and innovations in thought leadership communications.

If this position is of interest, please send through a cover letter and CV (maximum two pages) to hr @ etp-global. org 

The opportunity to help organise one of the world’s biggest global health events in 2028.

Job title: ICTMM Events Manager
Reports to: CEO
Hours of work: Part time initially, moving to Full-time
Salary: £35,000 - £40,000 per annum FTE, subject to experience
Job type: Fixed term contract to end September 2028
Location: London Office + Travel

Job summary

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity that supports members who work in, or are interested in, tropical medicine and global health.

In September 2028 it is hosting the International Congress for Tropical Medicine and Malaria (ICTMM) on behalf of the International Federation for Tropical Medicine (IFTM), in Liverpool, UK.

ICTMM 2028 expects to receive over 1,500 attendees, hopefully with over 40% coming from outside of Europe. It is an educational meeting with a high proportion of the content driven by abstracts. The event is being delivered by RSTMH with the support of a Professional Conference Organiser (PCO).

The ICTMM Events Manager has responsibility for coordinating the development and delivery of ICTMM 2028 at RSTMH, working with the RSTMH team, the PCO, the event venue ACC Liverpool, IFTM, and other suppliers.  The individual would be based at RSTMH where the role would start on a part-time basis and move to be full-time 17 months before the event.

The role requires an able self-starter who understands the logistics and considerations of running a scientific, abstract-driven event of 1,500+ attendees, of working with a PCO and of educational events attended by a high number of international guests.  There will be some travel to Liverpool and the role would require some overnight stays there before and during the event.

The candidate needs to have excellent event and project management skills, communication and relationship building skills, and be organised and flexible with a great attention to detail.  They should be as comfortable developing an events strategy as answering queries about tickets sales and negotiating sponsorship. Alongside delivering the ICTMM meeting there are opportunities for partners to deliver events at the same venue, which are also the responsibility of the events manager.

The role will start as three days per week and then move to be full time as we approach the event. The current expected timings are:

• 1 April 2026 to 31 March 2027 – 21 hours/3 days per week
• 1 April 2027 to 30 September 2028 – 35 hours/ 5 days per week

Up to 1 April 2027 the role will be office-based in our London (Bloomsbury) offices, although there is flexibility to set your own days between Tuesday to Fridays (working hours must include our core times of 10am – 4pm).

The role may also require work in the evenings or weekends and potential time staying in Liverpool.

Main responsibilities

• Develop a comprehensive project plan for all aspects of ICTMM 2028, working with the PCO, and be responsible for ensuring all stakeholders meet deadlines leading up to the event
• Coordinate stakeholders working on ICTMM 2028, ensuring all are up to date with progress and relations run smoothly – including RSTMH, PCO, conference venue, IFTM, ICTMM Strategic, Sponsorship and Scientific Committees and other third parties
• Work with RSTMH CEO to recruit Scientific Committee Chairs and members, develop a long list of partners and sponsors for funding and support, and develop legal agreements for these
• Develop and disseminate accurate and timely content about ICTMM through a dedicated website, a dedicated newsletter and other marketing materials, which is high quality and accessible
• Work with the RSTMH CEO and PCO to deliver sponsorship and other financial support for the event
• Help coordinate meetings of the ICTMM Committees where needed
• Assist the PCO with activities to maximise attendance to the event
• Help organise travel and accommodation, plus assist with visas for speakers and sponsored attendees
• Oversight and responsibility for the budget and re-forecasting of income and expenditure for the event
• Work with the PCO on the logistics of the event management e.g., exhibition space and registration
• Assist RSTMH and the Scientific Committee to secure plenary speakers, assisting with logistics
• Establish and manage a system to monitor and evaluate progress towards ICTMM 2028
• Manage all ICTMM event enquiries that come through to RSTMH and forward to the relevant team
• Develop systems and processes to ensure we capture all data from ICTMM into our CRM

Person specification

• Strong event and project management and organisational skills
• Excellent problem-solving skills with a proactive approach and mind-set
• Excellent communication skills, both written and verbal
• Experience working on long-lead times for large events, with involvement in all aspects of the event planning process
• Brilliant time management and task prioritisation skills
• Meticulous attention to detail
• Good writing skills and ability to produce creative content
• Relationship building skills, being able to inspire others and bring them with you
• Professional and articulate
• Experienced team player – able to fit in and work with other team members
• Interest in tropical medicine and international health
• At least 3 years’ proven track record of managing and delivering successful national and, ideally, international events, measured in terms of attendance, budgets, and achieving sponsorship
• Understanding or experience in coordinating events of the scale and diversity of ICTMM 2028
• Experience working with PCOs, Committees, and ideally Board members and high-profile speakers 
• Numerate with experience of budget management including forecasting and financial monitoring
• Experience of working with a CRM system, running reports and analysing data as needed
• Willingness to work unsocial hours, and to travel outside of London, with reasonable notice

The deadline for this role is 5pm GMT 4th March.
N.B. We will be interviewing candidates as applications are received and so may close the application process early. Please do apply as soon as possible.

Please click the apply button and send us your cv and a supporting statement of no more than 1,000 words (where it asks for your cover message or covering letter) which lays out clearly how your experience matches the key responsibilities and person specification.
lease also include a statement to confirm if you are able to work in the UK without a visa.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Havant

Salary: £36,547 - £39,372

Hours per week: 37

Contract Type: Full Time/Permanent 

Reference Number: STOPDA847

Main Purpose and Scope of the Job:

Prepare compelling responses to grant applications, support the Business Development Director and wider leadership team with responses to complex tenders and high-value funding applications.

Ensure all policies, procedures and practice are reviewed in line with designated timescales and meet the quality assurance requirements of the national outcomes framework and service standards for VAWG, SafeLives, Women’s Aid NQS, RESPECT accreditation principles and any additional frameworks agreed by the CEO.

Lead, monitor and evaluate projects as designated by the Business Development Director e.g. project management of website redevelopment, collaborating with external contractors and our IT Manager to convey our organisational vision.

Support operational activities which inform whole-organisation improvement e.g. gather and analyse staff survey feedback data, possess a natural curiosity for data analysis and identification of trends which draw meaningful conclusions from qualitative and quantitative data.

Manage (and delegate where appropriate) and quality assure all subject access requests, complaints and data queries in line with Data Protection and GDPR legislation, working with, and supported by the Business Development Director (DPO) on complex cases.

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

Abbey Community Centre is a vibrant, long-established community charity at the heart of Kilburn, North West London. Every day, we bring people together, reduce isolation and improve health and wellbeing through inclusive activities, services and community support.

We're now looking for an experienced Centre Operations Manager to play a key senior role in ensuring our busy community hub runs safely, smoothly and effectively for the thousands of people who use it each year.

About Abbey Community Centre

Abbey Community Centre works with people of all ages and backgrounds, with a particular focus on older residents and low-income families with young children. We deliver a wide range of activities, services and support including children’s stay-and-play sessions and drop-ins, fitness and wellbeing activities, befriending schemes, digital inclusion support, community meals, warm space provision, food support, volunteering opportunities and specialist outreach.

Alongside this community delivery, we manage a busy public building and a programme of room hire that helps generate income to sustain our work. With a small staff team, over 100 volunteers and many partner organisations, our operations need to be reliable, well-coordinated and people-centred.

The role and its impact

As Centre Operations Manager, you will be the organisation’s senior operational lead on the ground. Working closely with the CEO, you will hold delegated authority for the day-to-day running of the Centre — ensuring the building, people and systems all work together to support high-quality community activity.

This is a hands-on leadership role combining practical problem-solving with people management. You will line manage and help develop operational staff, oversee facilities and contractors, lead on health and safety and operational compliance, support volunteering, and ensure organisational systems and processes function reliably.

Your work will directly enable staff, volunteers and partners to deliver activities and services safely and confidently, and will help ensure Abbey remains a welcoming, accessible and well-run space for the local community.

What you’ll be working on

In this role, you will:

• Oversee daily building operations, maintenance and contractor management

• Lead on health & safety and related compliance, including risk assessments and training

• Line manage & develop operational staff and support a positive, consistent working culture

• Ensure operational policies and procedures are applied effectively in practice

• Support and coordinate volunteering within the centre

• Manage operational budgets and contracts within agreed limits

• Act as a senior member of the management team, deputising for the CEO on agreed matters

Key details

• Location: Abbey Community Centre, Kilburn (NW6 4BJ, London Borough of Camden)

• Hours: 24–28 hours per week (fixed hours agreed at appointment), worked over a minimum of four weekdays

• Core hours: 11.00am–4.00pm (flexibility outside these hours by agreement)

• Contract: Permanent, part-time

• Salary: £40,000–£42,000 per annum (based on a 35-hour full-time equivalent), pro rata for part-time hours

• Annual leave: 30 days pro-rata, rising to 35 days after 5 years’ service (plus bank holidays, pro-rata)

• Pension: NEST pension scheme (if eligible)

• Some evening and occasional weekend working is required

This role could be right for you if…

You are an experienced operational manager who enjoys combining leadership with practical delivery, thrives in a public-facing environment, and wants your work to make a visible difference to a local community. You don’t need to tick every box — we’re interested in your experience, judgement, approach and motivation.

Abbey Community Centre is committed to equality, diversity and inclusion, and we welcome applications from candidates from a wide range of backgrounds. Reasonable adjustments will be offered throughout the recruitment process.

Job title: Membership Manager
Reports to: Senior Manager, Team and Operations
Salary: £38,000 to £42,000 dependent on experience
Hours of work: Full time
Location: This role is office based located near Russell Square and Chancery Lane, London

RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, and currently have around 2,000 members and Fellows from more than 100 countries, with a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.

The role will also focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness.

The Membership Manager will also play a crucial role in ensuring that we are promoting RSTMH, and its membership offer, to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient in their approach.

Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.

The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.

The role

• Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
• Analyse, identify and develop plans to optimise member journeys
• Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
• Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
• Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
• Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
• Support the Senior Manager with leading our CRM (CiviCRM) development work
• Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications
• Collaborate with department Managers to increase membership recruitment within their stakeholder groups
• Develop and oversee communication templates for members, and ensure these are kept up to date
• Keep up to date with best practice in membership management
• Ensure the RSTMH website, journals, materials and other channels have up to date membership information
• Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively, and ensure payment processes are fit for purpose, including payments from other currencies
• Assist with the agenda and delivery of the International Members Committee to ensure RSTMH’s offering to members and Fellows fulfils the overarching Society strategy and supports membership goals
• Work closely with the Communications Manager to commission and create content for the bi-weekly Members newsletter and membership recruitment campaigns
• Represent RSTMH at relevant events to promote membership and track success of these activities
• Explore new opportunities to expand membership, through new membership types, marketing opportunities or any other means

Person specification

• Passion and commitment to the work and goals of the Society
• At least 3 years' experience of working in a membership role, with experience of recruitment and retention campaigns
• Experience of working in a learned society or membership organisation
• At least 2 years’ experience using CRMs (specific experience with CiviCRM and SearchKit would be highly desirable)
• Experience of developing and delivering successful membership programmes that have increased recruitment and demonstrably reduced attrition.
• Experience of creating compelling messages to different audiences
• Highly organised, with ability to self-plan and prioritise workloads
• Ability to communicate technical details to non-technical people
• Experience of using social media in a professional capacity
• An understanding of current and emerging membership and marketing trends
• A solid understanding of relationship building and how to create a compelling membership journey
• Excellent oral, copywriting and communication skills
• Effective decision-making skills
• Self-starter, able to work proactively and think ahead
• Strong relationship builder
• Good understanding of the analytical methods used to increase engagement from members, and knowledge of approaches to increase member interaction
• High degree of integrity and professional credibility
• Good team player, with an understanding of the challenges of working in a small team
• Resilience under pressure
• Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
• Knowledge of global health or international development is desirable

The deadline for this role is 5pm GMT 8th March.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.

What makes us unique is that we also care deeply about ‘plugging the gap’ for families and young people who are struggling to find the mental health support they need as a result of financial, social or other disadvantage. For this reason, we are a not-for-profit organisation and offer grant and donation funded programmes when we can.

Youth Arts & Health Trust are a registered charity based in Exeter and East Devon who specialise in providing creative therapies and inclusivity-informed arts activities for children and young people aged 5 to 25.

We are in an exciting phase of our development, with new premises in Exeter, growing activities in East Devon, a dynamic team, a supportive and experienced Board of Trustees, and much shared passion to make a difference to children, young people and families.

We provide our services for children and young people via local authorities, organisations, schools and for families directly.

We are looking for someone with vision and passion who can lead and nurture our highly capable and ambitious team to build further upon our compassionate, inclusive and trauma-informed services for children, young people and families.

This is a 0.7 - 0.8 post (25-30 hours per week) with terms to be agreed with the successful candidate.  We are open to flexible working arrangements with the right individual, whether that’s flexitime or compressed hours, or some other agreed arrangement.   

It is expected that the post-holder will work within our premises for 1-2 days a week depending on service needs, and the remainder of hours worked from home, in the community at meetings or events or working on a hybrid basis.

Key tasks and responsibilities:

• To develop and deliver our strategy including a business plan and regular progression reports for the Board to ensure the charity is financially robust.
• To develop existing and new income streams to secure the future of the charity and enable us to meet our charitable objectives of benefitting children and young people experiencing mental health difficulties through arts therapies and arts activities.  This is likely to include grant fundraising, exploring procurement and commissioning routes, philanthropy, appropriate business sponsorship, training delivery and pathways for private purchasing of our service.
• To line manage, support, and collaborate with our Operations and Clinical Director who oversees our team of therapists and practitioners in ensuring all staff are adequately trained, registered, supervised and supported to provide an excellent service to our clients.
• To provide leadership for the charity both internally in regards to a positive and nurturing culture and externally in regard to reputation, partnerships and opportunities.
• To ensure all relevant policies are implemented effectively, developed and reviewed as required.
• To act as one of three Designated Safeguarding Officers and ensure policy is implemented effectively.
• To ensure the charity fulfils all its statutory obligations, working alongside the Board to achieve this.
• To ensure the charity has appropriate systems in place for the management and mitigation of risk.
• To ensure the charity meets its obligations under health and safety law.
• To lead on the development of innovative arts therapy programmes, in collaboration with our Operations and Clinical Director, our staff team and stakeholders.
• To ensure evaluation and impact data is collected and utilised for our learning and to provide evidence for the effectiveness of YAHT’s services.
• To act as an ambassador for the charity.
• If relevant, to carry a small caseload of children and young people to remain practising as an Arts Therapist or other registered mental health professional (if relevant, see desirable criteria).

WHO WE SUPPORT

At SEO London, our mission is to support those who are most underrepresented in the industries we work with, particularly individuals from low socioeconomic backgrounds. 

The Role

Responsibilities and Accountabilities

1. Supplier & Contract Management

• Maintain and continually improve the organisation’s central supplier list.
• Oversee renewal cycles managed by account owners and ensure timely decision making.‑making.
• Manage all office based supplier relationships and coordinate contract renewals.‑based supplier relationships and coordinate contract renewals.
• Manage some SEO London digital service suppliers (e.g., videoconferencing tools, analytics platforms, IT services, productivity licences, and password management solutions) including renewals and monitoring.‑conferencing tools, analytics platforms, IT services, productivity licences, and password‑management solutions) including renewals and monitoring.
• Oversee organisational insurance policies, including renewals and compliance checks.
• Manage mobile phone contracts.

2. Office Operations & Facilities

• Manage office building operations including maintenance, health and safety processes, fire safety equipment, alarm systems, door access, signage and the creation of staff ‘how-to’ guidance - liaising with landlord and managing agent where necessary
• Oversee office services including telephony systems, printing services and general operational infrastructure.
• Manage office supplies ordering and stock level coordination.‑level coordination.
• Lead on management of physical assets including phones, laptops and related equipment.

3. Digital Systems & Information Management

• Maintain the organisation’s intranet and liaise with internal page owners to ensure content accuracy.
• Monitor and manage incoming enquiries via the main information inbox, ensuring appropriate triage and referrals.
• Lead the SharePoint cleanup project for 2026 and act as the operational owner for ongoing digital workspace organisation.‑up project for 2026 and act as the operational owner for ongoing digital‑workspace organisation.

4. Compliance, Risk & Safeguarding

• Coordinate phishing and digital security training reviews for the annual training cycle.
• Manage DBS checks and three year renewals, including coordinating processes for staff, schools related activity, and Board of Trustees safeguarding compliance.‑year renewals, including coordinating processes for staff, schools‑related activity, and Board of Trustees safeguarding compliance.
• Track completion of organisational compliance training and follow up with teams as required.
• Lead the review and ongoing improvement of business continuity and crisis management procedures.‑management procedures.

5. Internal Communications & Governance Support

• Contribute operational updates and insights to weekly full team meeting materials.‑team meeting materials.
• Provide scheduling, coordination and administrative support for Board and Committee meetings.
• Support the organisation of staff led groups including oversight of budgets, monitoring activities, attendance and feedback collection.‑led groups including oversight of budgets, monitoring activities, attendance and feedback collection.

6. Events & Staff Experience

• Support organisation of the annual staff away day, including planning, logistics, and post event evaluation.‑event evaluation.
• Deliver HR/office induction for new staff to ensure smooth onboarding into systems, processes and culture.

Person Specification

Skills, experience and knowledge

Essential

· Experience managing supplier relationships and contract renewal cycles.

· Knowledge of office operations and facilities management, including maintenance and health & safety.

· Experience managing physical assets (e.g., laptops, phones).

· Demonstrated ability to maintain intranet and other digital workspace systems.

· Awareness of organisational compliance processes.

· Experience delivering operational or systems-based inductions.

· Experience managing safeguarding-related checks and renewals

· Exposure to business continuity or crisis-management processes.

Desirable

· Experience coordinating training cycles.

· Experience supporting staff-led groups and feedback processes.

· Experience supporting governance or committee meetings.

· Experience organising staff events or away-days.

· Ability to undertake small maintenance tasks and/or source contractors

Behaviours

· Highly organised, detail-oriented and proactive.

· Discreet and trustworthy with confidential information.

· Excellent written and verbal communication.

· Practical and solutions-focused.

· Collaborative and approachable

What we offer?

· Annual Leave: 28 days + Bank Holidays – pro-rata.

· Enhanced Family Friendly Policy.

· Flexible working and a lovely office space by Borough Station.

· Benefits:

o Employee Assistance Programme

o And more…

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Societies Development Coordinator to provide accurate, consistent and innovative support to the 400+ clubs and societies, committees and volunteers. They will support the delivery of a variety of student led events and activities, empowering and enabling student leaders. This role will put students’ experience at the forefront of everything we do, focusing on providing excellent management of stakeholder relationships, problem solving and risk management with student activities.

Do you have experience in organising and managing a variety of events; or enabling volunteers to deliver events? Do you have Knowledge and understanding of student activities programmes including clubs, societies and volunteering? 

If the answer is yes, then we want to hear from you.

Our ideal candidate will have the ability to manage conflicting priorities and busy workload, excellent interpersonal skills and the ability to work with a diverse range of people and be committed to working in a democratic and student led environment.

We are looking for a College Administrator/Receptionist to join our team on an initial 9 month MAT cover – this may extend to 12 months.

You'll provide administrative and reception support to Ambitious College, based at West Thames Campus. You'll be the first point of contact for the college, receiving visitors, telephone calls, deliveries and email. You'll meet and greet external and internal visitors, ensuring they are signed in/out according to internal processes.

You'll assist with any parent/carer communications, such as emailing/telephoning, sending out information packs or letters as needed. You'll provide administrative support for financial processes, including raising purchase orders, processing invoices and goods received.

We are looking for someone who has:

• Experience of providing high quality administration and reception support within a fast paced /busy and pressurised environment
• Excellent IT skills – Microsoft Office and particularly Outlook, Excel and Word
• Experience of financial administration and processes such as invoicing, petty cash and use of financial systems/software
• Excellent interpersonal skills at all levels via telephone and written forms of communication including experience of being able to set out and form correspondence

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Bioregional Learning Centre (BLC) is a place-based systems-change organisation rooted in South Devon. We work with communities, institutions and landscapes to grow the capacities needed for a regenerative, climate resilient, bioregional future.

We are seeking a Bioregional Learning Manager to help design and run a new learning programme in bioregional practice and to coordinate the emerging Bioregional Learning Alliance – an international community of practitioner-educators.

This is a new kind of role. We’re not looking for a ‘finished article’ or a conventional academic. We’re looking for someone who is values-led, curious and organised, and who wants to co-create something pioneering alongside others.

The role

You will:

• Co-design and evolve a practice-led curriculum in bioregional learning and leadership (online and in-person).
• Plan and manage courses and events, including a South Devon learning pathway and international partner offers.
• Coordinate the BLA, supporting meetings, communication and light-touch governance.
• Build and steward relationships with practitioners, communities and partner institutions (including universities and learning centres).
• Support communications, evaluation and programme administration (budgets, contracts, logistics).

Essential skills & experience

We expect you to bring most of the following:

• Deep alignment with regenerative, place-based and more-than-human ways of working
• Experience designing, coordinating or delivering adult / professional learning (formal or informal)
• Strong project and event management skills: planning, scheduling and managing multiple strands
• Confidence holding participatory online and/or in-person learning spaces
• Excellent written and verbal communication, comfortable engaging with diverse stakeholders
• Ability to work both collaboratively in a small team and independently
• Competence with digital tools for learning and collaboration (e.g. Zoom, Google Workspace, Mighty Networks, etc)

Desirable skills & experience

You might also have:

• Practical experience in bioregioning, regenerative design, community organising, landscape stewardship, or related fields.
• Experience partnering with universities, colleges or independent learning centres.
• Skills in monitoring, evaluation and learning (MEL), especially participatory approaches.
• Some experience of working with both the Global North and Global South.
• Experience with fundraising or developing paid learning offers.
• Familiarity with South Devon or another bioregion, and the ability to ‘read’ place.
• Arts-based, creative or storytelling practice connected to systems change or ecology.

If you don’t meet every single criterion but feel a strong resonance with the role, we warmly encourage you to apply.

What we offer

• The chance to help shape a pioneering bioregional learning programme with an active international network.
• A reflective, supportive working culture with mentoring from the Learning Programme Lead.
• Flexible, trust-based hybrid working.
• Significant scope for your own learning and practice development.