Family support team leader jobs
Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Salary: £50,000 pro rata (£40,000 actual
Part time: 28 hours per week
Contract: Permanent
ABOUT US
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.
Missing People is an independent charity that relies on donations. You can read about our vital work in our latest Impact Report.
THE IMPACT YOU WILL HAVE
You will be a forward-looking and collaborative Head of Philanthropy and Corporate Partnerships, a vital role as we enter an exciting new phase for the charity. You’ll be joining a talented and dedicated team focused on delivering our new and exciting strategy. As the Head of Philanthropy and Corporate Partnerships you will inspire, and lead, income generation from corporate partnerships and philanthropists. Building on a step change, delivering ambitious future income growth. Working as a member of the Senior Leadership Team, you will also contribute to Missing People’s strategy and plans.
This key role will lead growing income streams currently worth a combined £1.1 million per year, plus an incredible ongoing partnership worth £1 million pa. The role’s focus will be continued growth at an even faster rate. You will lead a step-change in income that directly drives the charity’s ability to be there for people who are missing and those who love them.
You will lead and line manage established and high performing teams, creating the culture for them to deliver their very best. As a senior leader you will take a key role in department-wide development, culture, planning and delivery as well as influencing charity-wide and externally.
ABOUT YOU
If you are ready to bring your expertise in philanthropy and corporate partnerships to lead and vital fundraising at Missing People you will have:
• Significant experience leading growth (i.e. £500k increase) in income in both, or one of, philanthropy or corporate partnerships
• Experience of directly securing and managing high value support and partnerships
• Experience of successfully preparing others to also secure such support
• Experience of leading and developing high performing teams of fundraisers
• High level of experience of using Raisers Edge, or equivalent fundraising database
• Experience of developing and implementing fundraising plans, products and events
• Sound understanding of the voluntary sector as well as regulatory framework for fundraising;
• Right to work in the UK.
WHAT WE OFFER
Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here.
HOW TO APPLY
Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. We look forward to receiving your application.
Closing date: 23:59 on 8th February 2026
Interviews: Week commencing 16th February 2026
Start date: ASAP March 2026
Benefits: Missing People offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service*• Company pension contribution• Life insurance (3 x salary)*• Employee Assistance Programme (EAP) including 24/7 support helpline• Interest-free Season Ticket Loans*• Additional maternity pay and leave*•Additional paternity pay*• Additional sick pay* *available after probation period passed
You may also have experience in: Head of Partnerships, Partnership Management, Philanthropy Manager, Special Events Coordinator, Donor Relations Manager, Fundraising Events Manager, High-Net-Worth Donor Manager, Development Events Specialist, Charity Fundraising Manager, Major Gifts Coordinator, Special Events Fundraiser, etc.
REF-226 195
Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones.
Individual Giving Lead (Donor Development)
You will be an experienced, ambitious, proactive fundraiser who works fast and efficiently to develop relationships with individual supporters through a variety of channels including direct mail, email and digital channels. We’re just scratching the surface – currently the individual giving programme is heavily focus on direct mail – you have the chance to shape this programme and make this role your own.
Location: Cambridge / Hybrid (minimum two days per week in the office)
Salary: £30,000 – £35,000 per annum (depending on skills and experience)
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing date: 11.59pm on Sunday, 8th February 2026.
About the role
Individual Giving Lead (Donor Development)
As our Donor Development Lead, through testing, learning and optimising, you will work with colleagues across Addenbrooke’s Charitable Trust (ACT) to deliver a programme of offline and online products and campaigns (including appeals, newsletters and bespoke touchpoints) to existing supporters to generate income through one-off, regular giving and legacy income.
You will work to develop our understanding of supporter motivations and use your curiosity to interpret data to enable the creation of hyper-personalised communications and best-in-class supporter journeys within our development programme.
About you
You will be:
- An experienced, proactive individual giving fundraiser with a passion for delivering outstanding donor experiences and compelling campaigns, appeals, and calls to action.
- Insight-driven, curious about data, and motivated to constantly test, learn, and improve.
- A confident communicator with strong organisational skills and excellent attention to detail.
- Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm.
- Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families.
Key Responsibilities
· Develop and deliver an annual Donor Development programme as part of the Individual Giving Strategy.
· Work with creative agencies and suppliers to brief, develop, deliver and evaluate a series of online and offline appeals, newsletters, and bespoke communications, through direct mail, telephone marketing, email and other channels.
· Build journeys for mid-value donors, regular givers, pre-lapsed supporters and legacy contacts (enquirers, intenders and pledgers).
· Collaborate with the with the wider team to deliver an exceptional welcome journey.
· Monitor KPIs and use insight to improve retention, net income, and lifetime value.
Essential Skills & Experience
· Experience of working in a fast-paced individual giving team
· Experience delivering a programme of offline and online supporter products and campaigns to generate income
· Strong communication skills—written and verbal.
· Excellent attention to detail, accuracy, and organisational skills.
· Ability to manage competing deadlines and work both independently and collaboratively.
· Strong numeracy skills with confidence managing budgets.
· A proactive and positive team player with a passion for our mission.
· Computer literacy and experience with Microsoft Office.
In return
Addenbrooke’s Charitable Trust (ACT) is the dedicated hospital charity for Addenbrooke’s Hospital (Cambridge University Hospitals). Recently voted one of the top 100 hospitals in the world, Addenbrooke’s is a leader in the field of healthcare innovation and is recognised across the world as a pre-eminent teaching hospital.
Addenbrooke’s is embarking on a bold journey of transformation to ensure that it is fit for the future, can provide the highest possible standard of care for its patients, and continue to drive innovations that will impact people far beyond Cambridge. Come and join us!
You will receive a fantastic benefits package including:
- Pension Scheme with 7% Employer Contribution
- 25 days Annual Leave + Bank Holidays + Your Birthday off
- Group Life Assurance (4x salary)
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 towards computer-use glasses
- On-site Leisure Centre
- NHS Discount Schemes
- Health Cash Plan
- Employee Assistance Programmes
- Cycle to Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.
Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, or Donor Acquisition roles.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 31 January 2026
Ref 7237
Save the Children UK has an exciting opportunity for a HR leader with extensive experience in people operations and organisational change and transformation to join us as our Head of People Operations and Change.
In this role, you will work closely with the Director of People to drive the strategic evolution of the People function, deliver high-impact, customer-centred services, lead change and transformation, and embed modern, agile ways of working to maximise impact for children.
This is a maternity cover contract for approx 14-months, to start at the beginning of March 2026.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Head of People Operations and Change, you will play a pivotal role in shaping the future of the People function, delivering high-impact, customer-centred services and systems that enable organisational effectiveness and transformation. You will lead the strategic design and delivery of the people technology strategy, whilst embedding agile and design thinking principles to drive innovation, efficiency, and a seamless employee experience.
In this role, you will:
- Lead the development and implementation of People strategy, services, and operating models, embedding agile and design thinking principles to drive innovation and efficiency.
- Champion digital transformation across HR systems, automation, AI tools, and self-service solutions to enhance the employee experience and operational performance.
- Provide visible leadership and coaching to HR Business Partners, developing their capability as strategic talent partners and change leaders.
- Deliver complex organisational change programmes, restructures, and high-risk employee relations matters with legal compliance, risk mitigation, and a people-centred approach.
- Build strong, collaborative relationships with recognised trade unions and senior stakeholders to support sustainable business outcomes.
- Embed a proactive safeguarding culture and ensure safeguarding expertise is integrated into all relevant projects and initiatives.
About you
You're a confident change agent with experience leading organisational and people transformation within an HR environment. You bring an agile mindset, a strong understanding of HR roles and systems, and a genuine interest in using technology as an enabler of change.
Comfortable leading diverse teams through complexity and restructure, you know how to build trust, bring people with you on that journey, and embed lasting change.
To be successful, it is important that you have:
- Significant experience in HR operations and people transformation, including leading large-scale change programmes and restructures.
- Proven experience in developing and delivering products, services and operating models, ideally within a People / HR function, using Agile and Design Thinking principles.
- Strong understanding of digital HR systems and technologies, including experience leading system implementations, automation initiatives, and innovation.
- Strong understanding of employment law, risk mitigation, and people-centred change delivery, including managing high-risk employee relations matters with sound judgement, legal awareness, and a balanced, solutions-focused approach.
- Experience of engaging and negotiating with trade unions in a constructive and outcomes-driven way, with the ability to navigate sensitive and high-impact issues confidently.
- Strong coaching and people development capability, with experience building high-performing teams, especially in developing HR Business Partners into strategic talent and change leaders.
- Analytical and outcome-focused, with experience using data, KPIs and user feedback to drive decision-making, improve services and demonstrate value.
- Resilient, adaptable, and future-focused, with a commitment to continuous improvement and building inclusive, modern people practices that meet evolving organisational needs.
- Commitment to Save the Children's vision, mission, and values.
What we offer you
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Job Title: Research Officer – Fundraising Prospect Research
Location: Rhodes House, Central Oxford (hybrid working)
Contract: Fixed-term – 12-month contract (From mid-March 2026)
Hours: Full time – 37.5 hours per week
Salary: £33,000-£35,000
Reports to: Research Manager
We have an exciting, new opportunity for a Research Officer (Fundraising Prospect Research) to join the Rhodes Trust, Oxford. This role is based within the Global Engagement department, focusing on Development and Alumni Engagement, based at Rhodes House.
We are looking for the successful candidate to ideally start with us in Mid-March 2026.
About the Rhodes Trust
The Rhodes Trust is an educational charity which offers Rhodes Scholarships to exceptional students from around the world to come and study at the University of Oxford. Our mission is to build a better world through global fellowship programmes that develop and connect compassionate, innovative, and public-spirited people committed to solving humanity’s challenges. In recent years, we have also partnered with several other remarkable organisations to create the Mandela Rhodes Foundation, Atlantic Institute, Schmidt Science Fellows, RISE and Oxford Next Horizons.
The role
The Research Officer will help provide a high-quality in-house prospect research service to the senior leadership team and the Warden (CEO) of the Trust. The Research Officer will report to the Research Manager, work closely with the major gift team located in the UK, Canada, Australia and the United States, and gain first-hand knowledge and experience working as an in-house prospect research professional for a highly regarded educational charity.
The role will be responsible for;
· Providing a high-quality in-house prospect research service to the Development Team and senior leaders including the Warden (CEO) of the Trust, and Trustees, as required
· Contributing to the proactive identification of potential major donors and partners to the Rhodes Trust including alumni, individuals, foundations and corporates
· Delivering a pipeline of briefing materials for the Warden (CEO) and senior leadership team to support key fundraising and stakeholder meetings, events and overseas travel itineraries as requested
· Assisting with compiling and managing a portfolio of additional research materials and projects, including profiles, network mapping, philanthropy reports, and targeted analysis, as well as country-specific content to support the Trust’s fundraising efforts in different geographies
· Recording and managing prospect and stakeholder data using the Trust’s CRM database (Salesforce)
· Role modelling the Trust’s organisational values of commitment, inclusion, belonging, growth and innovation
· Carrying out any other duties relevant to the role, as requested
· Having a deep commitment to the values, ethos and mission of the Rhodes Trust
Please see the job description for more responsibilities
Essential skills, experience and qualifications:
· Previous experience in an educational Development and / or alumni office – direct experience in prospect research would be a plus
· Reliable and responsible with excellent written communication skills and an emphasis on attention to detail and accuracy
· Ability to use initiative and creatively source information to identify opportunities and map connections
· Ability to keep information confidential and exercise discretion
· Experience of accurate data entry and record maintenance; good working knowledge of a CRM system and competency in creating and running reports from a database
· Excellent IT skills, including experience with Microsoft packages (Word, Excel, PowerPoint & Outlook)
· An interest in the educational sector
Please see the job description for more responsibilities
Benefits of working here
We are a global organisation and we use our deep connections across the world to bring together people of different backgrounds and viewpoints. We encourage our staff to challenge each other’s thinking and generate new ideas.
· 30 days annual leave (pro rata) plus 8 bank holidays
· Competitive pension scheme
· Generous family leave schemes
· Private health insurance
· Employee Assistance Programme
· Personal development opportunities
· Additional benefits, such as free access to the University's gardens, parks, libraries and museums, and University staff discounts in shops across Oxford.
· Cycle to work scheme
· Electric car scheme
If you would like to find out more, please click ‘apply’ to view the full job description and to find the link to apply. Please send us your CV and a covering letter. Please note, this advert will close on 4 February 2026.
If you have any issues with submitting your application, please email the Recruitment team.
The Rhodes Trust is an equal opportunity employer. We warmly welcome applications from talented people of diverse backgrounds and appoint without regard to age, disability, gender, gender identity, gender reassignment, sexual orientation, pregnancy or maternity, parental status, marital or civil partner status, race, colour, ethnic or national origin, nationality, religion or belief.
The client requests no contact from agencies or media sales.
Strategy, Planning and Performance Director, WaterAid UK and International
Contract type: Permanent, Full time – 35 hours per week
Primary Location: London, UK.
Address: 20 Canada Square, Canary Wharf, London, E14 5NN.
We are open to considering candidates based in other locations where WaterAid has an existing office, provided the time zone is compatible with the UK. Please note that candidates must possess a valid Right to Work in their respective country of residence.
For the UK location: We support and enjoy a hybrid working environment. A minimum of 40% of working time is spent face-to-face, either in the London office, for coordination, collaboration, and connectivity across the team, or as a result of external engagement or travel for WaterAid.
Salary: £75,000 - £80,000 per annum with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Director reports jointly to the WAUK Executive Director of Finance, Technology & Strategic Planning, and the Global Director, WAI. They will therefore belong both to the UK Finance, Technology and Strategic Planning Directorate team and to the Global Secretariat. The team consists of roles that work across WAUK and international.
About the role
The Strategy, Planning and Performance Director works across WAUK and WaterAid International to deliver performance and planning. They are responsible for delivering planning and performance assessment across both WAUK and international - ensuring that these are aligned and link up in the most efficient manner possible. They will ensure that we understand how we are contributing towards our global strategy and we are maximising our global impact.
In this role, you will:
- Lead WAUK annual planning process. Support WAUK ED Finance, Technology and Strategic Planning to develop UK business plan.
- Lead global annual planning process: work with WaterAid members to align member business plans that maximise the potential contribution of each member to WaterAid’s Global Strategy and impact.
- Coordinate global and WAUK reporting at year end, ensuring a coherent narrative over time that provides clarity for UK Board and WaterAid international Board.
- Coordinate WAUK Quarterly Performance Review (QPR) process, delivering quarterly reporting to the UK DT and Board.
- Provide effective leadership to the Strategy, Planning and Performance team ensure high levels of motivation and engagement as well as strong relationships across the organisation.
- Lead on strategy and performance communications, working with the internal and external communications teams ensure all staff and relevant external audiences have a good understanding of WaterAid’s Global Strategy and our performance (Global and UK)
- Lead the project management support to key WAUK and WAi projects, as required
- Own the Global Performance Management Framework to assess performance against WaterAid’s Global Strategy. Ensure this is aligned and integrated with member-level performance assessment processes.
- Own the development and evolution of WaterAid’s Global Strategy, ensuring effective analysis of external trends and context, drawing on expertise, experience and perspectives from across the organisation.
- Provide support, advice and guidance to enable effective, aligned implementation of the strategy across all members, including support programmes of change and / or individual change projects
- Lead on any multi-annual review of progress against the Global Strategy to assess contribution to global change, identify achievements and challenges, lessons learned and recommendations.
To be successful, you will need:
- Strategic and critical thinking across complex and fast moving environments: able to shape business direction and strategy through anticipating and identifying trends and shifts in the wider world, able to translate strategy into action
- Knowledge of corporate planning, with a deep understanding of different approaches in different contexts
- Understanding of complex performance assessment in data-poor environments and complex, qualitative evaluation methodologies that enable deep reflection on performance
- Effective stakeholder management; able to understand and translate senior leadership needs, managing expectations and support outside of remit.
- Significant experience of providing strategic guidance to Board and senior leaders within a large and complex organisation. Able to build and maintain credibility and trust at all levels of the organisation.
- A degree with substantial experience in strategy, planning, and performance management within a reputable organization. A Master’s degree or Professional finance qualifications (ACA, ACCA, CIMA) or an MBA are advantageous but not essential.
- Clear communication and ability to convey complex ideas in a compelling manner, tailoring arguments to persuade the listener.
Closing date: Applications close on Monday, 2nd February 2026, 12:00 PM (UK time).
First Interviews will be held virtually on 17th and 18th February 2026. Second interviews will be conducted in person at our London office on 3rd and 4th March 2026.
How to apply: Click Apply to answer the pre-screening questions and upload your CV only.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during theinterview as well.
Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK-based roles require a basic Disclosure and Barring Service (DBS) check.
UK Benefits:
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Salary: £85k-£90K DOE
Hours: 37.5 per week
Reports to: Director of Policy and Oversight
Location: Harlow, Essex. Regular travel required to London and Scotland. Harlow is Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site.
Extra Information: Open to conversation on hybrid, flexible and compressed working arrangements. Regular travel to London and Scotland is required including Government meetings.
About the role:
Lead the Scheme Oversight function to ensure the Motability Scheme consistently delivers choice, value for money and excellent customer service for disabled people. The role includes setting the Oversight strategy, developing the Scheme’s performance management framework, reporting on performance to internal/external parties and assisting/managing key stakeholder relationships across Motability Foundation, Motability Operations and Government departments.
What you will be doing:
Policy and Planning:
- Monitor UK Government policy and proposals with material impact on the Scheme; coordinate Motability’s position and implications for Oversight.
- Lead annual Oversight strategy refresh and contribute to Motability’s Strategic Plan.
- Chair (or deputise for Director at) Scheme Oversight governance forums and ensure well‑prepared agendas, papers and decisions flow to Governors and SOC.
- Undertake ad hoc projects to develop Motability or Scheme services as required.
Governance & Performance Monitoring:
- Manage the contractual relationship between Motability Foundation and its service providers in a collaborative manner.
- Own the Oversight performance framework (KPIs, targets, thresholds) and coordinate performance reporting activities to provide monthly updates to key stakeholders.
- Lead operational reviews of Motability Operations’ delivery, commissioning deep dives where issues or opportunities are identified.
- Sponsor customer satisfaction and experience measurement across Scheme services, ensuring findings inform improvements.
Leadership:
- Act as a liaison between Motability Foundation and Motability Operations, ensuring collaborative & effective oversight.
- Own key relationships within the Motability Operations executive leadership, Motability Foundation
- Board and key Government officials.
- Build a high‑performing oversight team culture of openness, integrity, and collaborative challenge; set and monitor KPIs.
Your experience:
Must haves:
- A successful track record at senior executive level.
- Experienced in strategic planning and performance management within a customer focussed organisation.
- Experience of working with Government departments or regulators.
- Experience in negotiating and managing commercial contracts.
- High level of financial and analytical skills.
- Knowledge of qualitative and quantitative performance standards.
- Experienced in preparation of complex reports.
- Awareness of current government including European, economic and business issues.
- Strong communication skills, written, verbal, presentation.
- Inspirational individual, passionate about customer service.
- Strong planning skills. Commercially astute. Thoughtful.
- High level influencing skills, with excellent team skills and the ability to build strong relationships with stakeholders.
- Understands the importance of personal mobility for disabled people.
Nice to haves:
- Experience within automotive or consumer finance businesses. ·
- Previous experience with consulting or advisory role.
- Understanding of consumer credit and the economics of car financing (leasing and hire purchase).
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.
Benefits
Who are we?
We are building a future where all disabled people have the transport options to make the journeys they choose.
We fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.
Why choose us?
We want working for the Motability Foundation to be the best career move you’ve ever made. When you join the Motability Foundation you will join a group of people who are supportive, innovative and motivated to improve the lives of our beneficiaries.
We value everyone’s unique qualities and celebrate having a diverse, equitable and inclusive culture where everyone feels safe to be their authentic selves. This is embedded into our values, Collaborative, Respectful and Evolving.
We bring our people together through our People Forum, Equity, Diversity and Inclusion Forum, Social Squad and our Wellbeing Champions and our employee Spotlight Awards help us recognise the excellence and dedication of our staff.
We are proud to be recognised as Disability Confident Leader, have attained Platinum Level Award for Investors in People and are members of the Business Disability Forum.
A career with Motability Foundation can offer you so much more than earning potential, we pride ourselves in offering some fantastic benefits. Some of these include:
- 26 days annual leave, plus the option to buy/ sell up to five days.
- One wellbeing day for extra flexibility.
- Pension scheme - Up to 20%, including a 10% non-contributory contribution and matched contributions up to 5%.
- Life Assurance of four times your salary.
- Private healthcare through BUPA for you and your family, along with a Medicash Health Plan.
- Employee assistance programme: GP appointments, eye tests, flu vaccinations, sick pay and free gym and yoga sessions.
- Enhanced Parental Leave, including Adoption Pay.
- Free parking, EV charge points and a minibus service to/from the town centre and train station.
- Fresh fruit, breakfast snacks, and a Dress for Your Day dress code.
- Learning and development opportunities to help you grow.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, and we aim to be an employer of choice for candidates with disabilities.
As a Disability Confident Leader, we have committed to ensuring that disabled people and those with long term health conditions have the opportunities to fulfil their potential. We want to ensure everyone has the opportunity to perform their best when interviewing and when working with us, so if you require any reasonable adjustments that would make you more comfortable, please let us know so that we can do our best to support you.
To help us create an inclusive workplace we are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Some of our roles attract a high volume of applications and in some circumstances, we may need to limit the number of interviews offered to disabled and non-disabled candidates.
We are building a future where all disabled people have the transport options to make the journeys they choose.
The client requests no contact from agencies or media sales.