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Page 38 of 52
London, Greater London, United Kingdom (On-site)
£13852.22-£13852.22 per year
Part-time
Permanent
Job description

We are looking to recruit a Visitor Experience Assistant to join our team based at our London site. You will join us on a part-time basis, working 1000 hours per year on a permanent contract. In return, you will receive a salary of £13,852.22 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Visitor Experience Assistant role:

We are looking for an enthusiastic, passionate team member who understands and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:

  • Proactive response to ensuring the highest possible visitor standards are maintained.
  • Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
  • Supporting activities, events, general museum operations and processing visitor bookings at admissions.
  • Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
  • Supporting the museum’s fundraising and commercial activities.
  • Providing a safe and secure experience for everyone.
  • Being a first aider and fire marshal. Training for both roles will be provided.
  • Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
  • There will also be the opportunity to provide engaging talks to visitors.

This is a permanent, part-time role working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The role will be based at our London site.

Closing date for applications: 1st February 2026
Interviews will take place on: 12th and 13th February 2026

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!

Organisation
Royal Air Force Museum View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 14 January 2026
Closing date: 11 February 2026 at 23:59
Job ref: JTLonVEA1301
Tags: Museum