Housing support jobs

Money Advice Support Officer.

This is a community-based role requiring regular face-to-face appointments with clients across Exeter. We're looking for people who genuinely want to make a difference. You don't need to have worked in money advice before. If you're an excellent communicator, a natural problem solver and enjoy working with people, we'll provide the training and support you need to succeed. This role is about much more than providing advice. It's about building trusted relationships with people who may be experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness, digital exclusion or other barriers that make accessing traditional services difficult. If you're compassionate, resilient, organised and committed to helping people rebuild their confidence and financial stability, we'd love to hear from you.

Job Purpose:

The Client Liaison Officers are the first point of contact for individuals referred into the Crisis & Resilience Service and play a vital role in ensuring people receive timely, compassionate and person-centred support. Acting as the gateway into the service, you will build trusted relationships from the very first contact, undertaking holistic assessments to understand not only an individual's financial situation but the wider circumstances affecting their wellbeing and resilience.

You will respond quickly to people experiencing financial hardship or crisis, helping to stabilise their immediate situation through income maximisation, welfare benefits advice, crisis planning and practical support. Working closely with partner organisations, you will ensure every client is connected to the right support at the right time through a coordinated 'no wrong door' approach. You will maintain regular contact with clients throughout their journey, preventing disengagement and ensuring individuals feel supported whilst awaiting ongoing casework. Through empathy, knowledge and flexibility you will remove barriers to engagement, helping clients prepare for specialist advice and supporting them to build the confidence and skills needed for long-term financial resilience.

The role combines triage, welfare benefits advice, crisis intervention, client engagement and case coordination to provide an accessible, responsive and trauma-informed service for some of the most vulnerable people in the community.

Main Duties and Responsibilities

Client Engagement and Triage

· Act as the first point of contact for all referrals into the Crisis & Resilience Service.

· Contact new referrals promptly, normally within one working day wherever possible.

· Build positive, trusting relationships from the first interaction.

· Complete holistic needs assessments to understand each client's circumstances, priorities and support needs.

· Identify risks relating to homelessness, utility disconnection, enforcement action, safeguarding and financial crisis.

· Assess barriers to engagement including poor mental health, disability, trauma, digital exclusion, literacy, caring responsibilities and rural isolation.

· Undertake and maintain appropriate risk assessments, including those relating to lone working, to support and safeguard the health, safety and wellbeing of clients and staff.

· Agree preferred communication methods with each client and tailor support accordingly.

Crisis Intervention

Provide immediate practical support to help stabilise clients experiencing financial hardship by:

· Maximising household income through welfare benefits advice and applications.

· Supporting Crisis Fund applications where appropriate.

· Completing benefit entitlement calculations.

· Assisting clients to gather supporting evidence.

· Developing emergency budgets.

· Identifying priority debts.

· Negotiating with priority creditors where appropriate.

· Supporting Breathing Space applications.

· Protecting essential services including fuel and housing.

· Arranging emergency support including food, fuel and other crisis assistance where available.

Aim to stabilise urgent situations within three working days wherever possible.

Welfare Benefits Advice

· Provide high-quality welfare benefits information and advice.

· Complete benefit entitlement checks.

· Support new claims and changes of circumstances.

· Assist clients with mandatory reconsiderations and appeals where appropriate.

· Identify opportunities to maximise household income.

· Keep knowledge of welfare benefits legislation up to date.

Client Journey and Case Coordination

· Allocate clients to the most appropriate adviser based on complexity and need.

· Maintain oversight of client journeys.

· Ensure no client disengages or is lost within the system.

· Maintain regular contact with clients awaiting specialist advice.

· Support clients to engage with "Get Advice Ready" sessions to help clients prepare documentation and understand the advice process.

· Make warm referrals to partner organisations with client consent.

· Support seamless transitions between crisis intervention and longer-term casework.

Outreach and Accessibility

· Deliver support flexibly through telephone, video, secure digital communication, outreach venues and home visits where appropriate.

· Remove barriers preventing individuals from accessing advice.

· Adapt communication styles to meet individual needs.

· Promote financial education opportunities and encourage participation where appropriate.

Partnership Working

· Develop positive working relationships with partner organisations.

· Liaise with statutory agencies including housing, adult social care, DWP and health services.

· Attend multi-agency meetings where appropriate.

· Promote the "No Wrong Door" approach to service delivery.

Systems, Recording and Compliance

· Maintain accurate and timely case records using AdvicePro.

· Complete all monitoring requirements.

· Record outcomes, interventions and client progress.

· Maintain GDPR compliance.

· Use digital systems including client portals, Open Banking and automated workflows where appropriate.

· Ensure safeguarding concerns are recorded and escalated immediately.

Continuous Improvement

· Participate in supervision and reflective practice.

· Contribute ideas for improving systems and processes.

· Support service evaluation through client feedback and case studies.

· Keep professional knowledge up to date through continuous professional development.

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

ABOUT YOU

You are someone who leads with empathy, thrives in a fast-paced environment, and never gives up on the people you support. You bring experience of working with vulnerable people and show a genuine commitment to person-centred care. You are confident in building relationships with external agencies and hold strong communication skills.

THE ROLE

The postholder will support the Prevention Coordinator to ensure events are delivered safely and effectively.

They will offer information, advice and guidance to people facing issues that are currently or may soon affect their housing security — delivering swift, impactful interventions that help reduce the risk of homelessness, and advocating and mediating on clients' behalf as they navigate complex bureaucratic systems. This role involves building meaningful relationships with some of the most vulnerable people in our communities, connecting them with the Welfare Benefits, Housing Allocations, Citizens Advice, mental health and substance misuse support they need and deserve.

The postholder will work closely with a wide range of partners, including homelessness service providers, local authorities, and healthcare and wellbeing organisations. They will carry a varied caseload, conducting assessments and working creatively to navigate the complex and challenging issues that can lead to clients becoming homeless, supporting them to engage with services. Working closely with SPEAR's Homeless Health Link Team, they will support colleagues with client-facing work and carry a caseload of clients requiring homelessness prevention support.

This role will be spread across 4 days per week.

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Want to know more about the role? Read the full Job Description now!

We're looking for a compassionate and resilient Specialist Support Worker to join our Mental Health Service located in Southwark. No personal care or experience required, just the right values.

£31,993.56 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The successful applicant will have experience working closely with a range of services to support individuals to address and/or recover from their dependence on drugs and or alcohol. Or have expertise in supporting customers with complex mental health needs, including dual diagnosis, forensic histories, and personality disorders. 

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• NVQ Level 3 or equivalent in a relevant area (e.g. substance misuse, addiction, psychology, Health and Social Care).
• Experience building and developing strong professional partnerships with external providers. Good written and oral communication skills

Desirable:

• Knowledgeable in "Recovery" with an excellent understanding of addiction,
• Capable of completing comprehensive assessments, managing a high caseload of complex cases, creating care plans and risk assessments

About us:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The role

This is an exciting opportunity to join NEYDL’s growing team and help us establish and develop our work with young dads in Sunderland.

As a Senior Young Dads Worker, you will provide direct, intensive support to young dads across Sunderland, working with some of the most disadvantaged young men in the region. You will manage your own caseload, lead peer support activity, work in close partnership with Family Hubs, social care and other local services, and take a lead role in ensuring every young dad you work with is effectively supported from first contact through to positive outcomes.

This is a senior role with real responsibility. Alongside direct delivery, you will take ownership of your project budget, contribute to funder reporting, supervise junior staff and/or volunteers, and develop a designated area of specialism agreed with the senior leadership team. You will be part of a close, supportive team and will play an active role in shaping how NEYDL grows its presence in Sunderland.

What we are looking for

We are looking for someone with experience of working with disadvantaged young people or young families in a direct support role, ideally in a statutory or voluntary sector context. You will be confident working independently and managing a complex caseload, and you will understand the challenges facing young dads and the systems they navigate.

We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from individuals with local knowledge of Sunderland communities, and from people from minoritised backgrounds.

What we offer

NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does.

In addition, we offer:

• 7.2 weeks’ annual leave per year, inclusive of statutory and public holidays
• 5% employer pension contribution
• A flexible hybrid working arrangement
• Regular supervision and fortnightly team meetings
• Funded professional development and training
• Mileage paid at 55p per mile for business travel

Job purpose

To provide high-quality, intensive support to young dads and expectant fathers (aged 25 and under) across Sunderland; to lead and coordinate peer support activity; to manage allocated budgets and contribute to funder reporting; and to take an active role in the development of NEYDL’s commissioned services in the region.

Key responsibilities

1. Direct support

• Provide in-person and online 1-to-1 support to young dads and non-birthing people, helping them address key challenges and achieve personal outcomes
• Assess new referrals and manage a complex caseload, prioritising according to need and risk
• Support young dads to attend key meetings with professionals (including child protection, child in need, family court and multi-agency forums)
• Help young dads to access wider opportunities including volunteering, employment, education and community activities
• Support young dads and their families to engage in father and child activities, stay and play sessions, and peer supported recreational activities
• Promote and support access to DigiDAD, NEYDL’s free e-learning platform, and other training and information resources

2. Peer support and group work

• Establish, coordinate and co-facilitate in-person peer support groups for young dads in Sunderland
• Support the development and delivery of parenting, relationship skills and employability sessions in response to community-identified needs
• Support peer moderated video gaming groups as part of DigiDAD Gaming where relevant

3. Induction, onboarding and milestones

• Ensure every young dad is effectively inducted onto the NEYDL service, completing key onboarding steps and baseline self-evaluation measures
• Track and record progress against key milestones throughout the support journey, in line with NEYDL’s evaluation framework
• Ensure all relevant data is recorded accurately and on time in NEYDL’s data management system

4. Budget and targets

• Take ownership of allocated project budgets, monitoring expenditure and liaising with the Programme Manager (Commissioned Services) and Finance Officer as required
• Work proactively to achieve agreed referral rate targets, taking responsibility for building pathways and relationships that generate consistent referrals
• Contribute to the preparation of funder reports under the oversight of the Programme Manager and Fundraiser, providing accurate data and case study material

5. Specialism

• Take on a designated area of specialism within NEYDL, agreed with the Senior Leadership Team (for example, volunteering, safeguarding or environmental programmes)
• Take a lead role within the team in relation to your specialism, contributing expertise and supporting colleagues

6. Management of staff and volunteers

• Line manage junior staff, project workers and/or volunteers as required
• Support staff and volunteers with operational queries and day-to-day delivery
• Contribute to the induction, supervision and professional development of staff and volunteers
• Support the recruitment and progression of young dads into volunteering roles, including as DigiDAD content creators, peer researchers, DADvocates, AmbassaDADS and community leaders

7. Monitoring and evaluation

• Support the effective recording, monitoring and reporting of programme performance via NEYDL’s data management system and evaluation framework
• Comply with all monitoring, evaluation and reporting requirements, both internal and funder-related
• Support the work of NEYDL’s research partners and independent evaluators as required

8. Collaboration and partnerships

• Work in partnership with key stakeholders in Sunderland to improve the service offer for young dads, including Family Hub teams, social care, health, housing, education and voluntary sector organisations
• Build referral pathways and maintain strong working relationships with local services and networks
• Develop and build effective relationships with principal stakeholders, supporters and referral partners

9. Advocacy and engagement

• Represent NEYDL at external events and meetings to raise awareness of the service and influence other organisations
• Promote, campaign and advocate with and on behalf of young men, ensuring NEYDL continues to be a leading voice for positive change
• Work proactively to enable young dads to influence the design and delivery of the service, including supporting their participation in community leadership programmes
• Support the charity’s communications and engagement activity, including contributing content to annual reports, social media and local media

10. Other

• Deputise for the Programme Managers as required
• Report to the Board of Trustees in person or in writing on a quarterly basis as required

11. Standard clauses

• The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy
• The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times
• The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy
• This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment

This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.

Relief Recovery Worker

Southampton

Zero Hours/ Relief

Pay Rate: £13.38 per hour

About Us 

This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high-impact, person-centred accommodation services to adults and young people experiencing homelessness, problematic substance use, and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at-risk and socially excluded members of society.

The Impact You’ll Make

As a Relief Recovery Worker, you will provide crucial, flexible cover across our accommodation services in Southampton. You will step in to help individuals with a history of homelessness get back on their feet by delivering floating and accommodation-based housing support. Working in a trauma-informed way, you will help service users make positive changes, build independence, and access key support services across the city.

Who We're Looking For

We are looking for an adaptable, empathetic, and enthusiastic individual who can thrive in a dynamic support environment. You should be self-motivated, calm under pressure, and deeply committed to supporting vulnerable adults with complex needs.

Essential Skills and Qualities

• Experience: Previous background working with vulnerable individuals, particularly those experiencing homelessness, mental health issues, or substance misuse. 
• Support Delivery: Knowledge of person-centred support planning, harm minimisation, and trauma-informed care. 
• Safety & Safeguarding: Understanding of risk assessments, managing challenging behaviour, and safeguarding vulnerable adults. 
• Communication & Boundaries: Excellent interpersonal skills with the ability to maintain professional boundaries and build trusting relationships. 
• Travel Requirements: A valid driving licence is essential for travel between various locations across Southampton; however, we may consider non-drivers for available shifts in other projects within SSJ.
• Tech Skills: Proficient IT skills for record-keeping and updating client data systems.

What We Can Offer You

SSJ recognises that our staff are our greatest assets. We value and recognise our team, offering flexible working alongside the satisfaction of directly helping people at risk: 

• Pro-rata annual leave entitlement based on hours worked 
• Flexible, casual hours to fit around your availability 
• Comprehensive induction and ongoing training 
• Counselling, financial, personal support, and health/wellbeing services via our Employee Assistance Programme 
• Cycle to Work scheme 
• Discounted laptops and computers via Jamie’s Computers 
• Access to the Electric Car Scheme 
• Blue Light Card eligibility

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life. 

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

Application Closing Date: Friday 4^th September 2026

Due to the high number of expected applicants, we reserve the right to close this vacancy earlier. Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Digital & Data Transformation Manager to provider leadership for our digital systems, data automation, cybersecurity protocols and AI adoption.

The role

As Digital & Data Transformation Manager you will have an ability to influence in digitisation, data and IT and work cross-organisationally with Care/Housing operations, Finance, HR, suppliers, Trustees and Executive leadership. Our need is to co-create the digital strategy, influence ways of working and problem solve at a practical level. This role will lead and add momentum to the digitisation of Keychange. The process has begun and this role will coordinate and add cultural sensitive impetus to the change.  We want to multiply the gains already made to continue the transformation of the organisation. 

The focus of the role includes:

• Digital and data transformation, including identifying emerging digital technologies that can support or enhance our operations and the development of a digital organisational dashboard
• Digital and data management, including data protection governance, data security and data management
• Operational delivery, including oversight of our outsourced IT contractor and technical management of our intranet development

This is a management role with real impact – both within Keychange and ultimately in the lives of people we support.

 About you

We are looking for a values-led manager who brings:

• Experience in leading the development of digital systems, information governance, cyber-security improvement or digital transformation in a charity, care, housing, education or public sector environment
• Strong supplier-management skills
• Working understanding of cyber-security governance
• Ability to explain technical and governance issues clearly to non-technical and non-IT colleagues
• Ability to work at both management and practical implementation levels

You will be someone who combines strategic digital and data management with high standards of support, and who leads with integrity, humility and purpose.

What we offer

• Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
• Employee assistance programme (EAP) and life insurance
• Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
• Enhanced sick pay for up to four weeks, in accordance with our sickness procedure

Please see the attached job pack for a full job description and person specification, and more information about how to apply. Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. This job advert will close on 6 September 2026. In-person interviews will take place on 17 September 2026.

All applicants need to be able to evidence the right to work in the UK. At this time we are not able to offer sponsorship for this position.

The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work — no matter our job or nationality.

WSC operates a worker-driven structure that places migrant workers at the centre of our governance and decision-making. We deliver casework alongside worker-led organising and policy advocacy, supporting migrant workers in seasonal agriculture and social care to meet basic needs and to understand and exercise their rights, including through our Worker Power programme, which builds solidarity between workers and within communities.

This is a new, senior role bringing together fundraising and communications leadership at WSC. The Fundraising and Communications Manager will lead the strategic direction for both functions, with a particular emphasis on hands-on delivery of fundraising activity — building relationships with trusts, corporate partners and individual donors, and securing the income that underpins WSC's growth.

On the communications side, the postholder will set strategy, editorial direction and quality standards, working closely with and line managing the Communications and Movement Building Officer, who leads day-to-day content and campaign delivery. This is a role for someone who can operate strategically with the Executive Director and Board while remaining close to the detail of funding applications, donor relationships and income targets.

Key Responsibilities

Strategic Leadership

● Lead the development and delivery of an integrated Fundraising and Communications strategy that grows WSC's income and public profile in support of organisational goals.

● Advise the Executive Director and Board of Trustees on income generation, funding risk, and public positioning.

● Own annual fundraising and communications targets, budgets and KPIs, reporting regularly on progress.

● Work collaboratively with the team on both fundraising and communications work.

Fundraising (primary delivery focus)

● Lead on identifying, cultivating and securing funding from trusts, foundations, corporate partners and grant-making bodies, with hands-on responsibility for research, applications and relationship management.

● Develop diversified income streams, including individual giving, community fundraising and philanthropic support.

● Write and submit compelling funding proposals and grant applications, working closely with the Executive Director and programme colleagues to develop a strong case for support and evidence impact.

● Build and maintain funder relationships, including stewardship, reporting deadlines and site visits.

● Maintain the funder pipeline, income tracking and forecasting, and provide regular financial reporting to the Executive Director.

● Ensure fundraising activity complies with charity governance, fundraising regulation and data protection requirements.

Communications (strategic oversight and delegated delivery)

● Set the strategic direction for WSC's communications, ensuring it amplifies the voices of migrant workers and supports movement-building, policy influence and fundraising goals.

● Develop streams of work specifically targeting Scottish Government pledges on areas including fair work, human trafficking, migrant integration, housing and poverty, working with policy colleagues to shape public messaging.

● Provide direction, editorial oversight and quality assurance for content produced by the Strategic Communications Officer, including the website, social media, press, newsletters and campaign materials.

● Act as WSC's senior media contact, and through the Strategic Communications Officer ensure appropriate relationships are built with journalists to secure profile-raising opportunities on migrant worker rights, fair work and labour exploitation.

● Ensure consistent brand, tone of voice and values-led, worker-centred storytelling across all communications channels.

● Oversee communications that support fundraising campaigns, donor communications and public engagement.

Line Management

● Line manage the Communications and Movement Building Officer, including regular supervision, goal-setting and professional development.

● Support the Strategic Communications Officer to deliver day-to-day content, campaigns and movement-building communications activity in line with agreed strategy.

● Manage freelancers, agencies or consultants (for example design, digital or PR support) as required.

Governance & Reporting

● Ensure compliance with fundraising, charity, data protection (GDPR) and safeguarding legislation across fundraising and communications activity.

● Maintain accurate fundraising and communications databases (CRM, Mailchimp and similar), and provide regular reporting and analysis to the Executive Director and Board.

● Support the Executive Director and Board in reporting income and impact to funders, trustees and other stakeholders.

● Participate in the WSC Senior Management Team, helping review alignment of WSC’s work with strategic vision. 

Participation & Values

● Champion WSC's worker-driven governance model, ensuring workers' voices lead our fundraising and communications narratives.

● Collaborate with policy, casework and operations colleagues to align fundraising, communications and organisational priorities.

● Co-produce fundraising and communications outputs with workers, prioritising their voices, interests and concerns.

● Actively contribute to a values-led, inclusive and collaborative working culture.

Person Specification

Knowledge, skills and experience

Significant experience in fundraising, with a demonstrable track record of securing income from trusts, corporate partners and/or individual donors (Essential)

Experience developing and delivering fundraising and communications strategies (Essential)

Experience writing successful funding proposals, grant applications and funder reports (Essential)

Strong track record in communications, with experience overseeing brand, messaging and multi-channel content (Essential)

Experience managing staff (Essential)

Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences (Essential)

Experience of budget setting, monitoring and income forecasting (Essential)

Understanding of charity governance, fundraising regulation and data protection (GDPR) (Essential)

Experience using a CRM or donor database and digital communications tools (e.g. Mailchimp) (Essential)

Knowledge of, or strong interest in, labour rights, migrant rights and/or human rights issues (Essential)

Knowledge of accessible and inclusive communications, and values-led, ethical storytelling (Essential)

Strong project management and organisational skills, with the ability to manage multiple priorities (Essential)

Experience of media relations and press office activity (Essential)

Desirable experience:

Direct experience of migrant worker rights, labour exploitation or related sectors 

Experience managing external agencies, freelancers or consultants 

Media trained

Membership of the Chartered Institute of Fundraising

Lived experience of precarious work and/or the immigration system

Intermediate level or above of languages spoken by workers WSC partners with, e.g. Russian, Filipino.

Qualifications

● Advanced level degree or equivalent professional experience in Fundraising, Communications, Marketing, or a related field (Essential).

Providence Row has supported people facing homelessness in East London since 1860. Our Day Centre is often the first place people come when they need help. It is a space where people can eat, shower, speak to staff, and be welcomed with dignity.

As a Day Centre Assessment & Reconnection Worker, you will play a key role at that first point of contact. You will ensure people are welcomed calmly, understood quickly, and supported to access the right pathway. This is a role focused on assessment, decision-making, and connection rather than ongoing casework.

You will also support geographical reconnection where appropriate, including accompanying clients to local authorities across London, ensuring plans are realistic, safe, and grounded in dignity.

The ideal candidate 

• Experience working with people affected by homelessness or multiple disadvantage.
• Confidence carrying out trauma-informed assessments and making clear, proportionate decisions.
• Understanding of housing pathways, rough sleeping processes, and local connection rules.
• Ability to remain calm and boundaried in challenging or fast-paced environments.
• Strong communication skills and the ability to build trust quickly.
• Good organisational skills and confidence using IT systems and databases.

Desirable

• Experience in a day centre, drop-in, or similar frontline setting.
• Knowledge of local authority homelessness duties and processes.
• Experience supporting reconnection or working across borough boundaries.
• Lived experience of homelessness or working alongside peer-led approaches.

What you'll be doing 

• Provide a calm and respectful welcome – create a steady, inclusive environment where people feel seen and understood from the moment they arrive.
• Carry out triage and assessment – hold light-touch front-of-house conversations and complete holistic, trauma-informed assessments where needed.
• Connect people to the right support – refer into Advice & Support, health, substance use, safeguarding, and progression pathways.
• Support reconnection across London – plan and carry out safe, informed reconnections, including accompanying clients to local authorities where appropriate.
• Work alongside volunteers and peers – model strong practice and support a consistent culture of dignity and hospitality.
• Record clearly and consistently – ensure all contact, decisions, and pathways are accurately recorded to support continuity and learning.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Friday 28 Aug 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

20 hours per week / £28,330 per annum pro rata / permanent / working pattern can be discussed at interview

As a Maintenance Operative, your primary work based will Hastings with regular travel and work required across East Sussex to any of our YMCA DLG sites, with demand varying throughout the year. A full UK driving licence is therefore essential, and a vehicle will be provided.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Do you take pride in creating safe, welcoming homes that make a real difference in young people’s lives?

Our Maintenance team works across multiple properties to ensure our residents have safe, good‑quality homes. We work closely with service staff to identify and complete repairs, carry out ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty homes for new residents.

We have sites across East Sussex, centered around our Foyers in Eastbourne and Hastings. These services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. There are homes throughout East Sussex for young people we continue to support into independence via our Transitional Housing teams, these are typically larger shared houses of 4-8 residents sharing some communal facilities such as bathrooms and kitchens. In total there are approximately 180 residents in East Sussex that the maintenance team oversee.

In delivering the role, you will take on a hands‑on role combining practical maintenance tasks with caretaking responsibilities. You will help create and maintain safe, welcoming, and psychologically informed accommodation for the people we support.

Key Responsibilities

• Provide a comprehensive maintenance, caretaking, and cleaning service to ensure safe, welcoming, and psychologically informed accommodation.
• Carry out day‑to‑day maintenance across our East Sussex sites, with occasional support to other housing schemes.
• Complete maintenance, cleaning, repair, and redecoration works within agreed timescales, delegating tasks where appropriate.
• Perform or delegate general caretaking and cleaning duties, including cleaning communal areas, litter‑picking, and waste removal.

If you’re excited about this role but your experience doesn’t match every single requirement, we still encourage you to apply. We know that skills and potential come in many forms, and your background may offer valuable transferable strengths.

We’re looking for a someone with a positive, flexible attitude and a genuine desire to contribute to young people’s wellbeing.

Experience and Knowledge

We are searching for someone with:

• Strong maintenance experience across a range of trade or repair tasks, including delivering high‑quality maintenance and decorating work
• Experience working in supported housing, residential, or community‑based settings
• Commitment to maintaining high standards of safety, quality, and resident wellbeing
• Good understanding of health & safety requirements and compliance processes
• A proactive, organised approach to workload and prioritisation

Qualifications and Training (Desirable)

It would be beneficial, though not essential, if you have:

• City & Guilds or equivalent qualification in one or more maintenance skill areas
• Manual handling training
• Training in handling bodily fluids
• Boundaries training
• First Aid training

CLOSING DATE: Sunday 6 September 2026 at midnight. If we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

We're looking for a motivated, innovative and resilient Credit Controller to join our Finance team located at our Head Office in Islington

£40,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS (take this out if BSW advert)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Senior Creditor Controller (Income) will play a key part in the Business's income processing activity.

The working pattern for this role consist of: Monday to Friday. Hybrid working - 2 days from Head Office (Tuesday, Wednesday or as required)

What you'll do:
* Reduce debt by collecting payments on time and within agreed payment terms and credit limits, using email, telephone and written follow-up.
* Ensure cash received is allocated to the correct accounts, and investigate, analyse and follow up on any underpayments or overpayments with the relevant team.
* Regularly reconcile accounts to ensure payments have been allocated correctly.
* Build and maintain effective relationships with key customers and internal stakeholders.
* Arrange and attend internal and external liaison meetings as needed to reduce debt risk and address barriers to payment.
* Review overdue historical debt and prepare reports identifying amounts that may qualify for write-off under the Bad Debt provision.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joining local activities to encourage service-user involvement.
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is calm and resilient, and does not allow emotion to affect judgement
* Has a practical and logical approach and is naturally well organised
* Thrives on change and enjoys dynamic, diverse environments
* Is confident and has strong self-esteem

What you'll bring:

Essential:
* At least two years' experience in a Senior Credit Controller role
* Commercial exposure to the Income function
* Excellent time management skills, with the ability to manage own workload and meet agreed deadlines
* Excellent attention to detail
* Ability to work effectively under pressure
* Excellent IT and communication skills

Desirable:
* Experience of working in a social housing organisation
* Experience of working with SUN
* Experience of working with CSB and Collect Plus
* Graduate or AAT qualified
* Advanced Microsoft Excel skills

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

We're looking for a hardworking and Specialist Behavioural Support Worker to join our Learning Disabilities service located in Newham. No experience or personal care required, just the right values.

£31,116.80 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Behavioural Support Workers are responsible for the customer's emotional, psychological wellbeing as well as providing support to help them develop the life skills they require to meet the assessed needs. At Stratford Road, this will include providing physical, emotional, domestic, and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Behaviour Analysis:

• You are liable to observing and monitoring the customer's behaviours, the duration, the intensity,
• and the damage, as well as factors that may alleviate or trigger the behaviour.
• You are responsible in planning appropriate intervention to modify and resolve the behaviour.
• You require superb interpersonal and relationship skills and must have the capacity to handle
• psychologically behavioural changes.

Other Responsibilities:

• If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate.
• Enable customers to make full use of community facilities by providing support as directed.

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Exudes a warm friendly presence and open behaviour.
• Prefers working as part of a group or team.

What you'll bring:

Essential:

• NVQ Level 2 or equivalent
• Minimum 2 years of experience working with customers with Autism/Behaviour that challenges and Diabetics.
• Good IT skills
• Drivers License

Desirable:

• Experience with PBS Approach

About us:

al purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Waking Night Support Worker

Night Shelter Southampton

42 Hours per week, on a rota basis of 4 on and 4 off

Salary Point: 20 (£29,453 per annum for 42 hours per week)

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association.  The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

The Impact You’ll Make

As a Waking Night Support Worker, you will be on the frontline of providing a safe, trauma-informed service for vulnerable adults in Southampton who are rough sleeping or at immediate risk of it. You will be the steady presence throughout the night, ensuring service users who have no other safe housing options feel welcomed and secure.

Your role is vital to the smooth running of the shelter, from the initial intake at 20:30 through to the morning transition. Whether you are conducting security patrols, assisting with housing management, or simply offering emotional support and de-escalation, your work directly contributes to a safe environment where individuals can begin their journey away from the streets.

Who We’re Looking For

We are looking for compassionate, resilient individuals who understand the complexities of homelessness, mental health, and substance misuse. You should be someone who remains calm under pressure and can handle challenging behaviour with a professional, trauma-informed approach.

As this role involves a "4 on, 4 off" night shift pattern, you must be comfortable working independently during the night while maintaining strong communication with your wider team and the Operational Security Team. We value staff who take initiative, maintain clear professional boundaries, and are committed to the safety and wellbeing of our service users.

Essential Qualities and Skills

To be successful in this role, you will need to demonstrate:

• Experience & Knowledge: A background in working with vulnerable adults and an understanding of safeguarding, protection protocols, and lone working procedures.
• Communication: The ability to listen and communicate effectively with clients and colleagues, including providing clear handovers regarding risks.
• Crisis Management: Confidence in using your initiative to respond to emergencies and the ability to carry out risk assessments and management plans.
• Administrative & IT Literacy: Sufficient IT skills to use data management systems (INFORM), update online handovers, and complete incident reports by the end of your shift.
• Commitment to Safety: A proactive approach to health and safety, including a willingness to undertake training in administering naloxone and acting as a Fire Warden or First Aider.
• Practicality: Willingness to assist with site management, including setting out breakfast, managing laundry/linen, and ensuring communal areas remain clean.

What we can offer you

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

Application closing date: Sunday 6th September 2026 

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion. 

Are you a fully qualified or part-qualified accountant with excellent analytical skills and impeccable attention to detail? Are you looking for an exciting and highly rewarding new opportunity? If so, join Shelter as our Finance Analyst and you could soon be providing quality support to our high-performing Financial Planning and Analysis Team.

About the role
Key responsibilities and outcomes of the role are:

• Ensuring that management receive accurate reliable and timely information to enable decision making.
• Improved financial insight and analysis provided to organisational budget holders, which enables effective financial decision making and management of business performance by budget holders.
• Through training, education and ad hoc support, budget holders are empowered to engage effectively with financial planning (e.g. budgeting and forecasting).
• Supporting effective review of bids for and management of externally funded projects.
  

Role specifics

The role involves reviewing and analysing monthly financial data, budgets, and forecasts to identify trends, variances, and key issues, and liaising with the wider Finance team and budget holders to ensure appropriate action is taken. You will support and educate budget holders, acting as their first point of contact for financial planning queries and contributing to training where needed. The postholder will help develop clear, insightful financial reports using Unit 4 FP&A software, incorporating user feedback and improving reporting on restricted funding. Responsibilities also include posting journals, managing financial reporting for the key funder's projects, supporting budget and forecast cycles, reviewing business cases from fundraising teams, and providing financial input on bids and project proposals. Regular engagement with budget holders is essential to drive effective management of restricted funds and support evidence-based fundraising decisions.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our Finance Department works as a team of experts to safeguard resources and support decision making across Shelter. We strive to ensure Shelter is financially sustainable in order to achieve our vision of a home for everyone. This role sits within the Financial Planning and Analysis team. We support the charity through financial reporting, analysis, and expert advice, and enable collaboration to support managers and leadership in making effective business decisions.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are seeking a reliable and motivated Driver/Warehouse Operative to support our shops and warehouse operations. The role involves delivering and collecting stock between shops and the warehouse, carrying out daily vehicle checks, and communicating effectively with shop managers and the line manager. When not driving, you will assist in the warehouse by keeping the area tidy, organising and storing stock, picking and loading goods, processing new deliveries, and sorting donations. This is a fast-paced, varied role within a friendly team.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore weencourageapplicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.