• Are you looking for volunteer roles ?

    Go to volunteering section

1,031

Impact jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 5 days
Youth Futures Foundation, England (Hybrid)
£38,223 per year
We are looking for a Research Manager to join a team responsible for commissioning, managing and conducting high quality, social research.
Posted 2 days ago

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Closing today at 11:30
The Baked Bean Charity, Battersea (On-site)
£34,320 per year
Join a Dynamic, Creative Charity Supporting People with Learning Disabilities
Posted 5 days ago Apply Now
Allsorts Youth Project, Brighton and Hove (Hybrid)
Salary: £13,202 (full-time salary equivalent is £26,403)
Posted 4 days ago
Closing in 7 days
Single Homeless Project, Multiple Locations (On-site)
Starting at £34,127.11 and rising incrementally to £36,947.49 per annum
Lead with heart as a Deputy Team Manager, helping young people build safety, confidence, independence and brighter futures.
Posted 1 day ago
Closing tomorrow
Synchronicity Earth, WC2A, London (Hybrid)
£36,400 - £42,640 per year
Are you an experienced writer and editor who would love to work on stories about the challenges and successes in wildlife conservation?
Posted 6 days ago Apply Now
Closing in 7 days
Association of Dogs and Cats Homes, Remote
£28,000 per year
We are looking for an organised and proactive Administrator & Bookkeeper to join our small, collaborative team.
Posted 4 days ago
Iniva (Institute of International Visual Arts), London (Hybrid)
£22,800 per annum (based on a 3-day-per-week schedule; £38,000 full-time equivalent)
Posted 2 weeks ago
Whizz-Kidz, Multiple Locations (Hybrid)
£38,000 - £40,000 per year + benefits
Whizz Kidz seeks an experienced, creative Social Media & Content Manager to lead content and digital storytelling.
Posted 4 days ago
Closing today at 23:30
Frontline, WC1N, London (Hybrid)
£44,400 - £53,747.68 depending on experience (inclusive of London Office Allowance if you are based in London) plus competitive pension
Our People team is seeking an experienced People Partner to support managers with recruitment, employee relations and workforce planning.
Posted 1 week ago
Closing today at 23:30
Clean Air Fund, London (On-site)
£47,000 per annum
We're looking for a Senior Communications Officer to help drive the communications.
Posted 5 days ago
Page 47 of 69
Manchester, Greater Manchester (Hybrid)
£25,250 per year
Full-time
Permanent
Job description

Do you have incredible customer service skills in a high demand environment and a passion for animals?
We are recruiting for Customer Support Centre Advisors to act as the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public. 
 

What does this role do?

As Customer Support Centre Advisor, you'll: 

  • respond to Dogs Trust customers, supporters, members, adopters and members of the public via multiple channels including, but not limited to inbound calls, outbound calls and multiple email channels
  • respond sensitively and efficiently to all calls, following our set policies, procedures, and  guidelines 
  • identify the circumstances, needs and aims of the customer using appropriate questioning  techniques and respond appropriately
  • achieve and maintain key performance indicators; including but not limited to average talk  time, call/email quality and after call work
  • record all customer interaction accurately on relevant in-house systems as appropriate, in  line with agreed standards and procedures
  • act as an advocate for the Dogs Trust brand and, as the voice of Dogs Trust, always uphold the organisation’s reputation

Please note, this is a hybrid role working from Manchester rehoming centre two days per week, with the rest of the time from home. Shortlisted candidates will be invited to a short screening call on Teams, followed by a panel interview at our Manchester rehoming centre.

Could this be you?

To be successful in this role, you will have exceptional listening skills, with experience of providing excellent customer service in a high demand environment. You'll be skilled in handling telephone and email conversations sensitively and empathetically, as this role involves communicating with customers who may be distressed, confused or aggressive. You'll be resilient, proactive and have a good working knowledge of Microsoft Office (inc. Word, Excel, PowerPoint and Outlook) with the experience of using web-based resources and electronic systems.

Please note this is a hybrid role working out of our Contact centre in Manchester.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Application resources
Organisation
Dogs Trust View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 04 August 2026
Closing date: 30 August 2026 at 16:37
Tags: Communications, Customer Service, Customer support

The client requests no contact from agencies or media sales.