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Human Resources Assistant/System Administrator

£31,227.25 FTE which equates to £24,981.80 for 28 hpw

Cambridge

Part-Time / Permanent

28 hours a week, working pattern to be agreed with successful candidate but ideally to be worked over 4 days.

The option for hybrid working is available (working from home and minimum 1 day per week at head office based in Histon) to support work life balance, whilst meeting the requirements of the role.

Our client is looking for a Human Resources Assistant/System Administrator to join their established warm and friendly HR Team.

What you’ll do

Recruitment

· Assist their HR Advisors in providing advice and guidance to hiring managers in respect of all recruitment issues.

· Responsible for the end to end recruitment and selection cycle, from placing adverts, supporting with interview arrangements and testing; onboarding; completion of pre-employment checks including right to work, DBS, occupational health clearance and obtaining satisfactory references. Liaising with hiring managers on status.

HR Metrics and reporting

· Prepare statistics on HR business information and any other regular and ad-hoc reports that are required for line managers, Senior Management, the Board.

HR Administration

· Preparation of employee correspondence, including contractual and rota changes, maternity and other leave.

· Maintain and update the Human Resources Information System (Cascade) and manual employee records.

· Administer DBS renewals, leavers, annual processes including appraisals and disclosure of interest.

· Provide support with both internal and external audits.

· Assist the Executive Director, Corporate Services with Employee Forum meetings, taking meetings notes for circulation.

System Administration

· Ensure all new accounts are set up with appropriate access to Cascade and Networx in accordance with agreed protocols.

· Resolve internal Cascade and Networx issues and raise helpdesks tickets as required.

About You

· CIPD Level 3 Foundation Certificate in People Practice or equivalent experience.

· Ability to undertake a complex range of tasks, organise and prioritise work to ensure deadlines are met, with excellent attention to detail.

· Excellent oral and written communication skills, with a professional manner at all times.

· Proficient in Microsoft Office (Word/Excel/Outlook) and HR/Recruitment databases, with experience of producing reports.

· Experience of working in a busy and varied administration role or in a HR Department.

Benefits

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Employee Assistance Programme

- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and our client contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free DBS (for relevant posts)

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime

Closing date: Thursday 6 August 2026

Interview Date: Thursday 13 August 2026

Founded in 1681 by King Charles II, the Royal Hospital Chelsea has stood for centuries as a national symbol of gratitude to the soldiers who have served our country, and is home to the iconic Chelsea Pensioners. Today, the Hospital’s role remains to ensure that those who have served are always supported.

We are now looking for a proactive and creative Press Officer to support the delivery of our press and media, helping bring the stories of the Chelsea Pensioners to life and ensuring they reach audiences across local, regional and national media.

If you’re an excellent writer with a strong news instinct, some experience in PR or journalism, and a desire to work with meaningful, human stories – this could be the role for you.

Where you fit in

You’ll join an ambitious Development, Marketing and Communications team focused on raising the Royal Hospital’s profile, increasing fundraising income, and building new audiences through compelling, emotive storytelling.

Supporting the Communications and PR Manager, you’ll play a key role in delivering an ‘always-on’ press office, ensuring our stories land where they matter and contribute to organisational objectives.

What you’ll be doing

You’ll support the delivery of proactive and reactive PR activity, helping to generate consistent coverage and maintain strong media relationships.

You will:

• Support the delivery of ‘always-on’ PR, securing regular local and national coverage
• Manage the observance calendar to identify opportunities around key dates such as Founder’s Day and Remembrance
• Build and maintain relationships with journalists and media contacts
• Draft press releases, media briefings and Chelsea Pensioner case studies
• Play a key role in the day-to-day running of a busy press office, handling media enquiries quickly and effectively
• Coordinate media visits, facilitating interviews with Chelsea Pensioners and spokespeople
• Monitor and evaluate coverage, maintaining tracking and reporting tools

· Support the team with gathering of digital/social content to support the Royal Hospital’s press and wider marcomms objectives.

• Ensure records are accurate, up to date and GDPR compliant

We’re looking for someone who is:

• A strong writer, able to produce clear, compelling content tailored to different audiences
• Experienced in PR, communications or journalism (ideally within a charity or purpose-led organisation)
• Developing relationships with media and building a strong contacts base
• Highly organised, with the ability to manage multiple projects and deadlines
• Confident working both independently and as part of a team
• Sensitive and empathetic when working with personal and beneficiary stories
• Calm under pressure, with a good understanding of reputational considerations
• IT literate, including Microsoft Office and media monitoring tools

This is a fantastic opportunity to develop your career in PR within a national institution, working on stories that have real impact and meaning.

To apply: please submit your CV and a covering letter of up to 500 words.

Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.

We're looking for an exceptional leader to drive transformational change in volunteering across our organisation and help deliver our ambitious strategy for growth in volunteers and girls.

As Head of volunteering transformation, you'll define the future model of volunteering at Girlguiding, leading organisation-wide programmes that improve the volunteer experience and support sustainable growth.

We're looking for a strategic, forward-thinking leader with a passion for volunteering, transformation and creating inclusive experiences for all. 

About Girlguiding

Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with us.

Head of Strategic and Tactical Intelligence

Location: London (Hybrid working with 1 day a week in the London office)
Salary: £42,856 - £51,432 per annum
Contract: Permanent, Full-time

Join STOP THE TRAFFIK as their new Head of Strategic and Tactical Intelligence and lead an innovative intelligence function that is helping to disrupt the global business of human trafficking.

This is a unique opportunity to combine strategic leadership, intelligence analysis and commercial thinking to deliver intelligence products that help law enforcement, financial institutions and businesses identify and prevent modern slavery and human trafficking.

About STOP THE TRAFFIK

STOP THE TRAFFIK is a global charity dedicated to preventing vulnerable people from being recruited, trafficked and exploited. Through targeted prevention programmes and innovative intelligence products, the organisation works with governments, businesses, financial institutions and communities around the world to make human trafficking too high-risk and low profit to be viable.

As the organisation continues to grow its intelligence capability, this newly enhanced leadership role will shape the future of its strategic and tactical intelligence function while driving innovation and measurable impact.

The role

Reporting to the Director of Intelligence and Prevention, you will lead a multidisciplinary team of intelligence analysts, data analysts, developers and client managers, ensuring the delivery of high-quality intelligence products that help organisations identify, understand and respond to modern slavery and human trafficking risks.

You will combine strategic oversight with hands-on leadership, overseeing intelligence products, developing new services and technologies, contributing to commercial growth and representing STOP THE TRAFFIK externally with partners and clients. Working as part of the Senior Leadership Team, you will play a key role in delivering the organisation's impact and income ambitions.

Key responsibilities

· Lead and develop STOP THE TRAFFIK's multidisciplinary Intelligence Team.

· Deliver strategic and tactical intelligence products for businesses, financial institutions and law enforcement.

· Develop and implement the organisation's intelligence strategy and structured intelligence cycle.

· Lead the continued development of the Traffik Analysis Hub (TA Hub), STOP APP and future intelligence products.

· Build and maintain strategic relationships with commercial partners and generate new business opportunities through networking, presentations and sector engagement.

· Work across the Senior Leadership Team to achieve organisational impact and income objectives.

· Ensure safeguarding, quality assurance and continuous improvement remain at the heart of intelligence delivery.

About you

You are an experienced leader from an intelligence-led environment who enjoys combining strategic thinking with operational delivery. You are comfortable managing multidisciplinary teams, developing innovative products and translating complex intelligence into meaningful insight that drives action.

You will have:

· Significant experience leading intelligence teams and delivering intelligence-led programmes.

· Strong experience developing strategic partnerships across multiple sectors.

· Excellent communication, presentation and stakeholder engagement skills.

· Proven analytical ability with experience measuring and communicating impact.

· Outstanding written communication skills and the ability to translate complex information into clear, actionable intelligence.

· A collaborative, hands-on leadership style with excellent organisational skills.

· A commitment to innovation, continuous improvement and safeguarding best practice.

· An interest in tackling modern slavery and human trafficking and supporting STOP THE TRAFFIK's mission.

Why join STOP THE TRAFFIK?

This is a rare opportunity to lead an internationally recognised intelligence function where your work will directly contribute to preventing human trafficking around the world. You'll join a passionate, collaborative team committed to innovation, partnership and creating lasting change for vulnerable communities.

How to apply

For the full job description, please contact Faye Marshall or Giuseppe Di Maria at Harris Hill via the apply button or the Harris Hill website.

Closing date – Friday 28th August 2026

Harris Hill is a certified B Corp™ and a leading charity recruitment agency. We welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexual orientation or any other protected characteristic.

Housing Management Worker (Floating)

This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice.

Location: Middlesbrough (NE)

Salary: £26,436 per annum

Closing Date: 9 August 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Are you looking for a role where you can make a lasting impact? Join us and support people with complex needs to maintain their tenancies, build independence, and achieve the goals that matter most to them. You'll manage a caseload of clients, provide practical aand emotional support, and connect people with the services and opportunities they need to thrive.

We're looking for a proactive, relationship-focused professional with experience supporting vulnerable people, strong safeguarding awareness, and the confidence to manage both housing and support responsibilities. You'll work collaboratively with partners, promote positive outcomes, and help ensure safe, well-managed accommodation for our clients.

In return, you'll join an inclusive, values-driven organisation that believes in people's potential and invests in your development through training, support, and career growth opportunities.

Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role.

In this role, you will:

• To interview and assess clients to help sustain their settled accommodation.

• Following initial assessment to go through a programme of work with clients accepted to cover accommodation needs, independent living skills, support with work and learning and social and emotional issues.

• Support clients through a programme of regular visits. These may include support and advice, or more structured life-skills training as required.

• To be available to deal with clients who need help or advice, either by phone or on a drop-in basis.

• To create a package of support around the client, signposting where appropriate.

• To be available to represent Depaul UK at meetings concerning move-on accommodation and to provide updates to all professionals involved with the client.

• To co-ordinate and ensure a smooth transition when supported or alternative accommodation has been found.

• To keep clear and relevant records and statistics, and to ensure good communication with the project workers and project evaluators.

• To make a positive contribution to team meetings, case management meetings and contribute to any policy reviews and consultations.

• You will ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable.

• You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement.

• You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.

• You will be responsible for ensuring that accommodation units are well maintained.

• You will prepare short reports on arrears, voids and repairs for the service manager, DePaul’s central services and commissioner meetings as required.

• You will be responsible for ensuring that all common parts and grounds of Depaul managed properties are in good maintenance order and adhere to Depaul Health and Safety requirements.

• You will be responsible for maintain Health and Safety standards in the premises and a point of information for clients regarding Health and Safety.

• You will facilitate the fair allocation of letting accommodation in accordance with DePaul’s Policy and Procedures.

• You will maximize collections of rents and service charges and hold responsibility for the accurate reporting of rental income, voids, and allocations to DePaul’s finance team.

• You will consult with local Housing Benefit Teams, Social Service Departments, or other authorities regarding individual rental income claims.

• You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt.

• You will be the first point of contact for landlord queries and contractors.

• You will support the resolution of disputes between occupants and/or neighbours.

• You will be responsible for the maintenance of records which support the efficient housing management e.g. repairs and maintenance, lettings, ASB etc.

• To work in a manner that promotes positive teamwork.

• To take part in a rota of staff cover for drop in and programmed sessions as required.

• Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of Depaul to clients and holding residents’ meetings.

About You

To conduct this role we are looking for the following from you in terms of experience, skills and competencies.

• A commitment to the ethos and values of Depaul including the organisation’s values, policies, and procedures.

• Able to work on own initiative but at same time able to exercise sound judgement in knowing when to consult with peers and clients to meet the service KPI’s.

• A clear understanding and ability to implement risk management, information sharing and data security arrangements.

• Awareness of and commitment to equal opportunity and diversity practise.

• Demonstrate ability to use IT to a level which will enable high quality reporting to be conducted.

• Experience of working with people who are categorized as high risk or have high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behavior. (this list is not exhaustive)

• Knowledge of, or capacity and willingness to learn about housing management.

• Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Head of Strategic Communications, Campaigns, and Brand

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.

Job Summary

The Head of Strategic Communications, Campaigns and Brand is a pivotal role, responsible for driving a coherent charity-wide communications approach based on the needs of our audiences. You’ll build and leverage the power of our brand to increase awareness, prompt action, drive income and create deeper and more meaningful connections so that more people affected by bowel cancer can find the support they need, and together we can achieve our vision of a future where nobody dies of bowel cancer, sooner.

This role will drive the foundations for organisational growth: a bold and confident brand voice, identity and messaging that cuts through and ensures bowel cancer gets the attention and support it deserves; a joined-up communications planning approach that gives us collective focus and ensures that everything we do and say is based on audience insight and supports our strategic goals; and the development of compelling campaigns, stories and content that bring our community together to create an unstoppable force for change.

Key Responsibilities:

• Lead the development and delivery of Bowel Cancer UK's brand strategy, creating a confident and compelling brand that increases awareness, engagement and support for our cause.
• Drive a joined-up, audience-led communications approach across the charity, ensuring campaigns, content and messaging are aligned with organisational priorities and deliver maximum impact.
• Oversee the development of high-profile campaigns, storytelling and creative content that inspire action, strengthen our reputation and bring our mission to life.
• Lead and develop a multidisciplinary team covering brand, campaigns, content and strategic communications, fostering a culture of collaboration, creativity and continuous improvement.
• Use audience insight, data and lived experience to shape strategy, evaluate impact and create the conditions for organisational growth and income generation.

We're reviewing applications and interviewing candidates on a rolling basis, so we encourage you to apply as soon as possible. Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of suitable applications, or the closing date may be extended if required.

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

DRIVE Independent Domestic Violence Advisor (IDVA)

Location: Preston & Lancaster Community Services

Salary: £30,200.00PA FTE

Contract Type: Permanent

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. 

About Safenet

We provide domestic abuse services across the Northwest of England, including refuges for women and children, safe houses for men, community support, and extra support for those facing addiction, mental health, or other issues.

We understand the serious impact domestic abuse can have, especially on health and wellbeing, and provide support and guidance to help survivors live safely and securely.

Safenet is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.

Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.

“A future where everyone can live safe, happy and healthy lives free from abuse, violence and exploitation in their homes, streets and communities.”

About the role

An exciting oppurtunity has arisen within Safenet Lancashire Community Outreach team for a DRIVE Independent Domestic violence Advisor supporting High risk victims of domestic abuse in the community.

Using your experience of delivering support to victim of domestic abuse, you will provide high quality and pro-active front line service helping to keep survivors safe. You will be assessing risk, completing safety and support plans, and ensuring the service offer is accessible and inclusive to all.

We are looking for high calibre, passionate, caring individuals who are excellent team players and are committed to providing high quality, trauma informed services for victims and survivors of domestic abuse. 

For further details about the roles, please refer to the relevant role profile.

What we are looking for

We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.

You might come from:

• Substance misuse or addiction recovery services
• Trauma‑informed women’s services
• Mental health or psychologically informed environments (PIE)
• Housing or supported accommodation with complex needs

You will bring

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

Essential:

• Twelve months experience of working with adults experiencing domestic abuse and violence.
• Have a good understanding of the impacts of the abuse on adults and children.
• Experience of working with adults in a crisis situation.
• Strong Communication skills.
• Experience of key working, completing risk assessments and safety plans, creating support plans, delivering support, in a person-centred and trauma informed approach.
• Proven experience of providing direct emotional, practical and welfare support to women, men and children.
• Ability to build effective relationships, liaising and with agencies and being an advocate.
• To have excellent time management and organisational skills working on own initiative and within a multi-disciplinary team environment.
• An in depth Understanding of safeguarding adults and children.

Essential Core Skills  

Health & Safety Awareness 

All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application.  

Safeguarding 

We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service. 

Digital 

Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential. 

Equality, Diversity, and Inclusion (EDI) 

The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society. 

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you! 

What’s in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
• Mental Health Support – Access emotional and mental well-being services through Spectrum.
• Cycle to Work Scheme – Save on commuting costs while staying active.
• Pension Options – with employer pension contributions.
• Life Assurance – Peace of mind for you and your loved ones.
• Financial Advice – Expert guidance to help manage your finances.
• Recognition Awards – Celebrate your achievements with our recognition programs.
• Meaningful learning and development programmes with regular focus on your individual growth.
• Gym Membership Discounts – Stay fit with local gym access.
• One Calico Events – Connect and unwind at our employee social gatherings.
• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.

How to Apply

Click Apply Now to complete your application online.

We can’t wait to welcome you to our team!

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.

SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.  SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803. 

Inclusive Hiring at Calico 

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.

Our Commitment to Safeguarding 

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Wandsworth 

Sounds great, what will I be doing?

This role involves providing intensive, person-centred support to women in a residential setting. The role includes delivering key sessions, community meetings, and daily contact to assess and monitor individual needs. You will co-produce Support and Safety Plans with residents, focusing on their strengths and goals, and offer advice on safety, domestic abuse, housing, and independent living. Responsibilities also include liaising with statutory bodies on safeguarding matters, supporting move-on accommodation, and promoting empowerment through workshops and social activities. The role follows “The Hestia Approach,” prioritising co-production, recovery, and partnership with service users.

Wat do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The successful candidate will have substantial experience working directly with individuals who present a wide range of support needs, risks, and aspirations for their future. They will be confident in delivering high‑quality casework, including key working, support planning, and risk assessments, with a strong focus on promoting independence and recovery. A solid understanding of issues affecting women experiencing domestic abuse, as well as knowledge of mental health, substance misuse, and the wider social factors impacting service users, is essential.

The role requires someone who is able to work collaboratively with a variety of external agencies, including Social Services, mental health teams, drug and alcohol services, and other community organisations. The candidate must be able to communicate effectively with professionals to ensure that support packages are well‑coordinated and that safeguarding responsibilities are met. A thorough understanding of safeguarding legislation and procedures, including child protection, is fundamental to the role.

The postholder will need strong knowledge of welfare benefits, housing legislation, and the practical steps involved in supporting women to secure and maintain safe accommodation. They must be able to work confidently within service specifications, quality frameworks, and organisational policies, ensuring accurate record‑keeping, case notes, and monitoring reports. Experience using computer‑based systems to record client information is therefore required.

A commitment to equality, diversity, and the rights of service users is central to the role. The candidate must demonstrate an ability to promote dignity, choice, empowerment, and co‑production in all aspects of their work, in line with The Hestia Approach. They should be able to support women in developing confidence, resilience, and peer networks, and be comfortable facilitating group activities, workshops, and community‑based initiatives.

Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010. Fluency in at least one South Asian language is a genuine occupational requirement for this role.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Tower Hamlets

Sounds great, what will I be doing?

This role involves providing intensive, person-centred support to women in a residential setting. The role includes delivering key sessions, community meetings, and daily contact to assess and monitor individual needs. You will co-produce Support and Safety Plans with residents, focusing on their strengths and goals, and offer advice on safety, domestic abuse, housing, and independent living. Responsibilities also include liaising with statutory bodies on safeguarding matters, supporting move-on accommodation, and promoting empowerment through workshops and social activities. The role follows “The Hestia Approach,” prioritising co-production, recovery, and partnership with service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The successful candidate will have substantial experience working directly with individuals who present a wide range of support needs, risks, and aspirations for their future. They will be confident in delivering high‑quality casework, including key working, support planning, and risk assessments, with a strong focus on promoting independence and recovery. A solid understanding of issues affecting women experiencing domestic abuse, as well as knowledge of mental health, substance misuse, and the wider social factors impacting service users, is essential.

The role requires someone who is able to work collaboratively with a variety of external agencies, including Social Services, mental health teams, drug and alcohol services, and other community organisations. The candidate must be able to communicate effectively with professionals to ensure that support packages are well‑coordinated and that safeguarding responsibilities are met. A thorough understanding of safeguarding legislation and procedures, including child protection, is fundamental to the role.

The postholder will need strong knowledge of welfare benefits, housing legislation, and the practical steps involved in supporting women to secure and maintain safe accommodation. They must be able to work confidently within service specifications, quality frameworks, and organisational policies, ensuring accurate record‑keeping, case notes, and monitoring reports. Experience using computer‑based systems to record client information is therefore required.

A commitment to equality, diversity, and the rights of service users is central to the role. The candidate must demonstrate an ability to promote dignity, choice, empowerment, and co‑production in all aspects of their work, in line with The Hestia Approach. They should be able to support women in developing confidence, resilience, and peer networks, and be comfortable facilitating group activities, workshops, and community‑based initiatives.

Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010. 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Looking for a role where your work genuinely matters? We’re on the hunt for a reliable and detail-focused cleaner to help keep our busy clinical and centre spaces spotless, safe, and welcoming for everyone who walks through our doors.

Location: Hove
Hours: 10 hours per week, Monday to Friday, from 4pm
Pay: From £7,270.12 per year (£27,262.95 FTE)

Why You'll Love Working With Us

We believe in looking after our people just as much as our environment. Here’s a taste of what benefits you’ll enjoy:

• Supportive, family-friendly benefits to help balance life and work
• Generous pension with up to 5% employer contribution through Aviva
• Extra day off for your birthday plus long-service recognition rewards
• Access to thousands of discounts via Blue Light Card
• Even more great benefits to discover when you join us

What You’ll Be Doing

In this essential role, you’ll ensure our facilities remain clean, hygienic, and compliant with high clinical standards. You’ll work closely with the Operations Manager and play a vital part in maintaining a safe environment for staff and visitors alike.

Your day-to-day will include:

• Keeping all areas clean, tidy, and well-maintained
• Adhering to strict cleanliness and infection control practices
• Supporting a safe and welcoming atmosphere throughout the centre

If you take price in a job well done, understand how important cleanliness is in a healthcare setting, we'd love to hear from you!

Job Title: Director of Examinations 

Reports to: Chief Executive

Line reports: Examinations Manager (x2) 

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,750 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose 

The Director of Examinations plays an important role within the College, providing strategic leadership, oversight and delivery of our exam function in the UK and overseas, at the same time as ensuring alignment with best practice and GMC standards.

This role has responsibility for a budget of £2M+ and for the delivery of exams to around 3,000 candidates each year. The postholder is also responsible for leading a team of six members of staff and forms a key part of our Senior Leadership Team, taking corporate responsibility for the overall direction and operational management of the College.

Main responsibilities 

1. To oversee the strategic direction and delivery of exams 

• Provide strategic leadership for the College's examination function, ensuring all examinations are designed, delivered and continuously improved in accordance with the College's strategic objectives, regulatory requirements, obligations and recognised best practice 

• Develop and implement the long-term exams strategy, anticipating future developments in medical education, assessment, AI technology and regulation to identify opportunities, manage risks and ensure the continued relevance and sustainability of the College's examinations 

• Ensure the College's examinations meet the standards required by the General Medical Council (GMC) and other relevant regulatory bodies, maintaining robust governance, quality assurance and standard-setting processes that demonstrate examinations are valid, reliable and fit for purpose 

• Lead the strategic planning, financial management and performance of the examinations function, ensuring delivery within agreed budgets while maintaining high-quality services and identifying opportunities for innovation and operational efficiency 

• Champion an outstanding candidate and stakeholder experience by ensuring examinations are delivered to consistently high standards of customer service, accessibility, fairness and professionalism, with particular regard to equity, diversity and inclusion, confidentiality and information security 

• Provide executive leadership for the development, implementation and continuous improvement of policies, assessment methodologies and quality assurance frameworks, ensuring alignment with developments in medical assessment and educational best practice. 

• Oversee governance arrangements for examination appeals, reasonable adjustments, examination security and risk management, ensuring robust, transparent and legally compliant decision-making processes 

• Ensure comprehensive monitoring and analysis of examination performance, assessment outcomes and equality data, using evidence and statistical analysis to inform continuous improvement, maintain standards and provide assurance to the College's governance structures and external regulators 

• Drive the development and implementation of digital solutions, leading business change to improve resilience, efficiency, data quality and the candidate experience 

• Lead the strategic development and expansion of the College's international examination portfolio, identifying opportunities for growth while ensuring consistent quality, governance and candidate experience across the UK and overseas in a financially sustainable way 

• Ensure appropriate governance, oversight and maintenance of systems, policies, guidance and digital resources, including candidate communications and public-facing information 

• Foster a culture of continuous improvement, innovation and evidence-based practice across the examinations function, ensuring emerging risks, operational issues and opportunities are identified and addressed proactively. 

2. To foster close and constructive relationships with key stakeholders 

• Develop and maintain strategic relationships with examiners, psychometricians, clinical leaders, regulators and international delivery partners, fostering collaboration to ensure the consistent delivery, quality and integrity of the College's examinations across the UK and internationally 

• Provide strategic oversight of the recruitment, development and performance of the College's volunteer examiner workforce, ensuring examiners are appropriately trained, supported and calibrated to deliver assessments in accordance with regulatory requirements and recognised best practice 

• Serve as the executive lead for the College's Examinations Committee and its subcommittee structure, providing strategic advice, governance support and assurance to enable effective oversight of the examination function and its ongoing development 

• Lead the College's relationship with the GMC, acting as the principal point of engagement on examination matters. Ensure timely and robust regulatory reporting, represent the College in formal discussions, and provide assurance that examinations continue to meet all applicable regulatory standards 

• Build and maintain productive relationships with key UK stakeholders, including the Postgraduate Dean for Ophthalmology, the Academy of Medical Royal Colleges (AoMRC), NHS partners and other professional bodies, influencing developments in postgraduate medical assessment and promoting collaboration across the sector 

• Lead the College's engagement with international partners, including examination delivery organisations, host institutions and the College of Ophthalmology of Eastern, Central and Southern Africa (COESCA), supporting the strategic growth, quality assurance and sustainable development of the College's international examination portfolio 

• Represent the College externally on matters relating to examinations and assessment, acting as a trusted advisor to senior clinical leaders, regulators and partner organisations, and enhancing the College's reputation as a leader in postgraduate medical assessment. 

3. To lead the directorate 

• Provide executive leadership of the team, creating a high-performing, collaborative and customer-focused culture that enables colleagues to deliver excellent outcomes 

• Lead, develop and empower the team through effective coaching, succession planning and identification of professional development opportunities, building capacity and resilience

• Establish clear individual and team objectives aligned to the College's strategic priorities, monitoring performance, fostering accountability and supporting the successful delivery of agreed outcomes

• Promote effective communication and collaboration across the team, ensuring colleagues are informed, motivated and connected to the College's strategic direction, while championing the team's achievements across the organisation 

• Ensure robust financial stewardship, including strategic financial planning, budget management and long-term forecasting, contributing to the College's sustainability and value for money 

• Provide strategic advice, analysis and assurance to the Board of Trustees and Finance Committee, reporting on performance, risks, financial position and progress against objectives 

• Establish effective governance and programme management arrangements to deliver strategic initiatives, foster cross-College collaboration and drive continuous improvement. 

4. To contribute as a member of the Senior Leadership Team (SLT) 

• Play a full and active role as a member of the SLT, contributing to the development and delivery of the College's strategy and organisational priorities 

• Provide visible organisational leadership, promoting collaboration across teams and embedding a one-College approach that delivers consistently high standards of service and performance 

• Contribute to the development, implementation and review of College-wide policies, governance arrangements and organisational processes, ensuring effective and consistent application across the organisation 

• Share collective corporate responsibility for decisions taken by the SLT and Board of Trustees, supporting their successful implementation and promoting a culture of accountability and continuous improvement 

• Lead and contribute to cross-organisational change programmes and strategic projects, ensuring effective engagement with colleagues and stakeholders to deliver sustainable improvement 

• Champion and role model the College's values, behaviours and leadership expectations, fostering an inclusive, respectful and high-performing organisational culture. 

5. To undertake other duties as required:  

• Undertake any other reasonable duties as required by the Chief Executive

• Extensive travel in the UK and overseas is required, alongside working outside normal hours from time to time during exam sittings. 

Person Specification 

Knowledge, Qualifications and Experience 

• Degree or equivalent professional qualification 

• Significant senior leadership experience in examinations, education, assessment or a professional membership organisation 

• Experience of leading high-stakes assessment or examination services, including quality assurance and regulatory compliance 

• Experience of strategic planning, budget management and organisational performance 

• Experience of leading, developing and motivating high-performing teams 

• Experience of working with Boards, committees, regulators and senior stakeholders 

• Experience of leading organisational or digital change programmes 

Skills and Abilities 

• Strategic leadership with strong planning, analytical and decision-making skills 

• Excellent communication, influencing and relationship management skills 

• Financial and commercial awareness with the ability to manage resources effectively 

• Ability to lead change, manage risk and deliver continuous improvement 

• Strong organisational skills with the ability to manage multiple priorities and deliver results 

Personal Qualities (Attributes) 

• Collaborative, inclusive and values-driven leader who demonstrates integrity, professionalism and sound judgement 

• Resilient, adaptable and committed to innovation, continuous improvement and customer excellence 

• Commitment to equity, diversity and inclusion and to continuing professional development 

Other requirements

Willingness to travel within the UK and internationally and work occasional evenings or weekends during examination periods

Working within a multi-disciplinary team, the Community Connector provides a first-point-of-contact mental health service within GP practices and Primary Care Networks (PCNs). The role includes assessments and brief psychosocial interventions, as well as coordinating access to community resources that support mental, physical, and social wellbeing.

Location: East Guildford or Walton-on-Thames
Salary: £30,280 (pro rata if part-time)
Hours: 35 hours per week (East Guildford), 22.5 hours per week (Walton-on-Thames)
Contract type: Permanent

Key responsibilities:

• Work jointly with the Mental Health Practitioner in conducting assessments, including risk assessment, and to work with patients to support them in identifying their socially determined needs and goals, provide self-management tools and facilitate the development of personal support plans
• Provide a range of motivational and structured psychosocial interventions
• Promote independence through an enabling asset-based approach that draws on individuals’ strengths, preferences and ‘natural’ support networks
• Establish effective working relationships with a range of agencies to facilitate a ‘joined up’ approach to support plans
• Liaise with, develop and maintain good relations with GPs, practice managers and other health practitioners across mental health and physical health pathways and wider support networks
• Provide continuity throughout recovery; engaging the patient with key services such as Safe Havens, accessing CMHRS, and providing support for those engaged with and leaving CMHRS, and linking into local wellbeing services and activities
• Co-ordinate and support patients to access a range of community services such as wellbeing services, housing providers, family and carer support services, debt and employer advisors where appropriate
• Assist with community resource mapping exercises and maintain a database of community resources; map where there are gaps in provision across the PCN and wider geography and work with other VCS organisations to develop resources where most needed
• Promote and support (where necessary) advised follow up actions from physical health checks for people with serious mental illness
• Support patients to engage with local peer support workers and volunteering services
• Support and supervise any peer support workers linked to PCN
• Work with the service to identify opportunities to expand provision particularly in local communities where there is a lack of service provision identified
• Broker and establish new partnerships between public and voluntary sector agencies to enhance service delivery and access to services
• Develop and sustain professional relationships with service users, partner agencies and appropriate external agencies
• Complete locally agreed quality outcome measures, with patients and to undertake regular reviews

About the organisation:

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

 About you:

• A minimum of 2 years community experience of mental health work
• Experience of delivering brief interventions for mental health needs
• An understanding and ability to work to the confidentiality, consent, information sharing and safeguarding policies of the integrated service
• Good communication and written skills and a commitment to accurate and confidential record keeping
• Ability to interact effectively with the client group, colleagues and other professionals whilst retaining clear boundaries
• Ability to break down stigma and barriers associated with working with the client group
• Demonstrate an understanding of the issues and needs of the client group
• Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community
• Ability to work to all the policies, procedures and standards of the Service and joint working arrangements with key partners
• A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues which may provoke strong emotions in an objective and professional manner i.e. child protection
• Ability to manage any challenging behaviour, anger and verbal aggression from patients
• Proficient in Microsoft Word, use of email, Outlook, and basic excel skills
• Ability to enter data onto a database as required by the Service
• Ability to travel to and from a number of different locations on a daily basis
• Ability to work flexibly across operational hours and evenings and weekends, where required
• Ability to work co-operatively as part of a multidisciplinary team (statutory and voluntary) from a service hub

Benefits:

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks:

• This role is subject to an enhanced DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

We are looking for an experienced corporate fundraiser to help maximise charitable income to The Christie Charity by developing the corporate fundraising portfolio and securing corporate support and sponsorship from new and existing business contacts.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

YOUTH OUTREACH WORKER

OASIS BIRMINGHAM VIOLENCE REDUCTION PARTNERSHIP HOSPITAL IN-REACH & COMMUNITY BASED SERVICES  

Oasis Midlands

Hours: 1 x full time post at 40 hours (inclusive of breaks) OR 2 x part time posts at 20 hours (inclusive of breaks)

Contract type here: Fixed term until March 2027 (secondment opportunities will also be considered, subject to agreement with the successful candidate's current employer).

Salary: Grade E - £29,201 per annum (£14,600 for 0.5FTE)

 Are you passionate about supporting young people and communities?  Will you support young people to recognise and reach their full potential?  Oasis is about to embark on an exciting new partnership with the West Midlands Violence Reduction Partnership to deliver Hospital In-Reach and Community Based Services. We are recruiting a Youth Outreach Worker to be part of the team. We always work in a holistic way, and it is no difference when it comes to violence. We don’t treat violence in isolation. Instead, we will seek to work as part of an eco-system of care—connecting education, housing, youth work, family support, safeguarding, and community relationships.

We believe violence is preventable…We are passionate about inclusion and believe young people and communities should be central to local and national violence reduction strategies. 

If you share this passion and want to make a difference, come and join our team.

To hear from those working in similar roles in our team in Greater Manchester, click here.

As a Youth Outreach Worker you will;

· Be present in hospital and community locations to support young people that are impacted by violence.

· Work with young people in the community supporting them to process what has happened and linking them in with services/groups that will provide them with sustainable ongoing support.

· Deliver group work sessions to get young people talking about the issue of violence providing a safe space for them to talk about their concerns and what they want to change. 

· Support communities impacted by critical incidents.

Amongst other requirements, the successful post holder must have:

· Relevant experience OR qualification in Youth & Community (JNC), Social Work (QSW) or SEND.

· Proven experience working with young people ‘at risk’.

· Reliability, with a flexible approach to changes and able to work unsociable hours.

 As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages).

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

We are accepting applications on a rolling basis and will invite suitable candidates to interview as applications are received. Early applications are encouraged, as we reserve the right to close the recruitment process once the position has been filled.

Applications are welcomed from individuals interested in undertaking this role as a secondment opportunity. Secondment arrangements will be considered on a case-by-case basis and will require approval from the applicant's current employer.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant, you will provide high quality administrative support to the service. You will act as a first point of contact for enquiries into the service and support the wider team with administrative duties. As a part of your role, you may be asked to attend offices around Hampshire & Isle of Wight to support the team with associated expenses paid.

Key Responsibilities:

• Upload referrals to our computerised case management system, in accordance with our standards.
• Manage incoming and outgoing mail, telephone and general queries for the service
• Collate and supply information and correspondence to internal and external contacts
• Liaise with referring agencies to improve referral information and support referral pathways.
• Provide general admin support including data entry, minute taking, raising purchase orders and processing invoices.

About You:

Ideally, you will need experience working within a client focused service and a good understanding and knowledge of office systems.

You will need:

• Effective verbal and written communication and numerical skills.
• Experience working in an adminstrative setting role
• Experience of providing administrative support to a team
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Strong record keeping skills with a focus on quality and accuracy.
• Driving Licence

Please note that due to vetting requirements you will need to have lived in the UK for three years prior.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.