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User Experience Lead

Salary: £35,375 per annum
Contract: Full-time, permanent
Location: Home-based, with attendance at our London head office approximately one day per week

This is an exciting opportunity to use your UX skills and expertise to make vital support easier to find, access and use for vulnerable people experiencing gambling related harms.

Founded in 1997, GamCare is a leading provider of information, advice and support for anyone affected by gambling harms. We believe that accessible, intuitive and effective online services can make a real difference to people affected by gambling harms. We're looking for a User Experience Lead who can help us put that belief into practice, ensuring the people who need our support can find it, navigate it and engage with it confidently.

As our User Experience Lead, you'll play a central role in shaping and improving the digital experience across our Helpline and Online Services. Drawing on user feedback, lived experience, digital analytics and operational insight, you'll identify opportunities to make our platforms, content and user journeys more accessible, engaging and effective. You'll lead user testing and co-production activities, champion the voices of people using our services and work closely with colleagues and digital partners to turn insight into meaningful, measurable improvements.

We're looking for someone with experience of developing and improving digital services, websites or online platforms, who understands the importance of user-centred design and digital accessibility. You'll be confident interpreting data, identifying barriers and translating complex information into practical solutions. Collaborative, analytical and proactive, you'll be comfortable working with a range of stakeholders and external suppliers, with the drive to continually improve digital services that have a genuine impact on people's lives.

What we offer

We want colleagues to feel supported, valued and able to balance their work with life outside work. Benefits include:

• 33 days’ annual leave including bank holidays, pro-rated for part-time colleagues and increasing to a maximum of 38 days with service
• A generous pension scheme, with 6% employer contribution
• Discretionary company sick pay after six months’ service
• A 24-hour Employee Assistance Programme
• Premium access to the CALM app for you and up to five dependants

For further details and to apply please click the apply button.

The closing date for applications is 5 November 2026.

Interviews: Week commencing 16 November 2026.

We welcome applications from candidates with lived experience of gambling harms and value the perspectives and insights they can bring to our work.

GamCare is an equal opportunities employer, committed to creating an inclusive environment where everyone is treated fairly and with respect.

Please note that we can only offer visa sponsorship in very limited circumstances. Applicants will normally need to have the right to work in the UK.